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    88 jobs found in Vaudreuil-Dorion, Québec

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      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Solution Architect – Business Intelligence (BI) will lead the translation of business strategies and requirements into specific technical solutions, applications and process designs and identify associated functional requirements.  He/She plays an integral role in the solution definition for analytics solutions and/or project deliveries as he/she assumes the overall responsibility for all technical aspects of solution delivery, from inception through design to implementation (including all aspects related to development, infrastructure, data and configuration management perspectives).  The BI Solution Architect will have to conduct regular detailed solution analysis and provide expert judgment pertaining to highly complex technical issues including all aspects related to development, infrastructure, data and configuration management perspectives. The BI Solution Architect must manage the balance of current and future needs in both design and content. This role requires a rare blend of skills normally found in the specialized roles of Business Analyst, Data Analyst, ETL and Reporting Specialist. ResponsibilitiesCreate detailed solution design and reviews across relevant stakeholders to ensure alignment to the overall business needs including architecture overview, detailed solution architecture and whenever necessary the architecture decisions and performance testing documentsAnalyze, document and optimize the overall solution architecture by developing design principles, models, plans, internal standards, budgets, and processes aligned on industry best practicesProvides technical oversight and recommendations on data infrastructure (on-premise and Cloud) and BI tool configuration to project teams. Participate in the selection of relevant technologies and products when solicited Present and socialize proposed solutions to technical boards during review sessions as well as articulate and communicate designs to audiences with limited expertise related to the selected technologySupport the delivery of the solution by providing insights to the application development teams and project managers that plan and execute delivery activitiesSupport implementation processes in association with internal and external development teams, participate in project-related activities and enforces guidelines and standards that production teams use to help guide their workAssume responsibility for the quality of the implemented solution and its adherence to technology strategies, standards and best practices defined by the enterprise architecture teamProvide architectural leadership to development teams, and serve as the primary architect resource, and provide technical guidance and leadership to all internal and external teams involved in the implementation processCreate solution architecture documents that describe and explain solutions attributes and associated benefits and maintain documentation in collaboration with enterprise architects as well as others solution architectsSupport the identification of opportunities for continuous improvement of solution management methodologies, including obtaining feedback after the solution has been implementedBuild standard solution templates for different business use casesQualifications Bachelor’s degree in a related field (Information Technology, Engineering). An advanced degree in a related area, an asset.Minimum of 10 years of IT experience, of which minimum 5 as a solution Experience working with integrated Enterprise systemsEffective organizational skills with strong attention to detail for production of high-quality deliverables Highly advanced expertise with data manipulation and visualization tools such as Tableau, Power BI, or other. Demonstrated ability to learn new software and systems Must have some experience in at least one of the following RDBMS environments: Teradata, MS SQL Server, Oracle.Expert knowledge of SQL and demonstrated ability to apply SQL creatively to a wide variety of business requirements Strong Knowledge of ETL tools such as Informatica, SSIS, or other as well as standards and best practices for ETL developmentKnowledge of Master Data and Reference Data concepts and solutionsProficiency with Business Intelligence tools Knowledge of Big Data Platforms & Tool SuiteKnowledge of Cloud Solutions & ImplementationsGood knowledge of Data Governance principlesStrong analytical and decision-making skills Expertise in APIs, web services concepts and standards. Expertise in JSON, XML, XML Schema, XSL, various XML standards and web services.Experience in designing and implementing large server software with particular attention to security, scalability and high performanceAbility to work across multiple technical teams to set direction and priorityAbility to work independently and as part of a team while demonstrating initiative and using good business acumenAbility to motivate and integrate team members Experience working within multidisciplinary and collaborative environmentsTeam player with effective interpersonal skillsOrganizing and maintaining data processes to meet ongoing data warehouse lifecycle needs Knowledge of Dimensional Data Modelling Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Solution Architect – Business Intelligence (BI) will lead the translation of business strategies and requirements into specific technical solutions, applications and process designs and identify associated functional requirements.  He/She plays an integral role in the solution definition for analytics solutions and/or project deliveries as he/she assumes the overall responsibility for all technical aspects of solution delivery, from inception through design to implementation (including all aspects related to development, infrastructure, data and configuration management perspectives).  The BI Solution Architect will have to conduct regular detailed solution analysis and provide expert judgment pertaining to highly complex technical issues including all aspects related to development, infrastructure, data and configuration management perspectives. The BI Solution Architect must manage the balance of current and future needs in both design and content. This role requires a rare blend of skills normally found in the specialized roles of Business Analyst, Data Analyst, ETL and Reporting Specialist. ResponsibilitiesCreate detailed solution design and reviews across relevant stakeholders to ensure alignment to the overall business needs including architecture overview, detailed solution architecture and whenever necessary the architecture decisions and performance testing documentsAnalyze, document and optimize the overall solution architecture by developing design principles, models, plans, internal standards, budgets, and processes aligned on industry best practicesProvides technical oversight and recommendations on data infrastructure (on-premise and Cloud) and BI tool configuration to project teams. Participate in the selection of relevant technologies and products when solicited Present and socialize proposed solutions to technical boards during review sessions as well as articulate and communicate designs to audiences with limited expertise related to the selected technologySupport the delivery of the solution by providing insights to the application development teams and project managers that plan and execute delivery activitiesSupport implementation processes in association with internal and external development teams, participate in project-related activities and enforces guidelines and standards that production teams use to help guide their workAssume responsibility for the quality of the implemented solution and its adherence to technology strategies, standards and best practices defined by the enterprise architecture teamProvide architectural leadership to development teams, and serve as the primary architect resource, and provide technical guidance and leadership to all internal and external teams involved in the implementation processCreate solution architecture documents that describe and explain solutions attributes and associated benefits and maintain documentation in collaboration with enterprise architects as well as others solution architectsSupport the identification of opportunities for continuous improvement of solution management methodologies, including obtaining feedback after the solution has been implementedBuild standard solution templates for different business use casesQualifications Bachelor’s degree in a related field (Information Technology, Engineering). An advanced degree in a related area, an asset.Minimum of 10 years of IT experience, of which minimum 5 as a solution Experience working with integrated Enterprise systemsEffective organizational skills with strong attention to detail for production of high-quality deliverables Highly advanced expertise with data manipulation and visualization tools such as Tableau, Power BI, or other. Demonstrated ability to learn new software and systems Must have some experience in at least one of the following RDBMS environments: Teradata, MS SQL Server, Oracle.Expert knowledge of SQL and demonstrated ability to apply SQL creatively to a wide variety of business requirements Strong Knowledge of ETL tools such as Informatica, SSIS, or other as well as standards and best practices for ETL developmentKnowledge of Master Data and Reference Data concepts and solutionsProficiency with Business Intelligence tools Knowledge of Big Data Platforms & Tool SuiteKnowledge of Cloud Solutions & ImplementationsGood knowledge of Data Governance principlesStrong analytical and decision-making skills Expertise in APIs, web services concepts and standards. Expertise in JSON, XML, XML Schema, XSL, various XML standards and web services.Experience in designing and implementing large server software with particular attention to security, scalability and high performanceAbility to work across multiple technical teams to set direction and priorityAbility to work independently and as part of a team while demonstrating initiative and using good business acumenAbility to motivate and integrate team members Experience working within multidisciplinary and collaborative environmentsTeam player with effective interpersonal skillsOrganizing and maintaining data processes to meet ongoing data warehouse lifecycle needs Knowledge of Dimensional Data Modelling Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.  As a Data Scientist - Operations Research and Optimization at Air Canada, you will drive the analytical scope and methodology for projects using Optimization, Data Science, Simulation, Mathematics, Statistics, and Business Acumen to derive structure and knowledge from raw data and business rules. We are looking for an Operations Research Scientist to help us formulate business problem, objective, and constraints into solvable model and help us make smarter decisions to deliver even better products and services. Your primary focus will be in applying Operation Research techniques integrated with our products and services. In this role, you will join the AI-CoE (Center of Excellence), a central group within Air Canada’s IT organization that builds Machine Learning and Optimization solutions to internal business units including Revenue Management, Network Planning, Operations, Maintenance, and Cargo organizations. The team primarily comprises of Data Scientists, Data Engineers, Operations Research Scientists, Machine Learning Engineers, and Delivery Leads. As you join a project to deliver a deployable production-grade application to one of our business stakeholders, you will collaborate with Business Sponsors, Product Owners, Business Analysts and SEM(s), DevOps, Solution Architects, UX Designers, Full-stack Developers, and QA engineers. All projects are executed in agile mode, following 2-3 weeks sprints, with incremental releases leading to the final production release.   Key Functions Use optimization techniques to formulate, solve business problems, and build in-house decision-support systems.Apply decomposition methods as needed to solve very large-scale models.Develop and implement scalable quantitative mathematical models and collaborate with engineers to deploy these models.Perform quantitative, economic, and numerical analysis of the performance of these systems to find both exact and heuristic solution strategies for optimization problems.Apply mathematical optimization techniques, including Linear Programming, Integer Programming, Dynamic Programming, Network Optimization algorithms to design optimal or near optimal solution methodologies to be used by in-house decision support tools and software.Apply Machine Learning and regression techniques to tackle predictive modeling problems.Create software prototypes to verify and validate the devised solutions methodologies.Investigate the conflict behind infeasible datasets and add appropriate handling to resolve such infeasibilities.   Establish processes for large-scale data analyses, model development, model validation and model implementation.Develops complex models and algorithms that drive innovation throughout the organization.Can objectively weigh trade-offs of different algorithms and models.Guide data engineering efforts to ensure alignment with future optimization engine needs.Performing quality assessments of analytical solutions, particularly simulation and optimization models.Lead requirement and systems analysis efforts, including translating business requirements into quantitative mathematical models.Establish and maintain effective business relationships.Qualifications A Master’s Degree or PhD in Operations Research, Computer Science, Engineering, Applied Mathematics, Statistics, or Quantitative Methods and/or relevant experience commensurate to the role.3 - 5 years of related work experience.Proficiency in using one of the commercial solvers like Cplex, Gurobi, or Fico Xpress, or non-commercial solvers like Coin-OR or SCIP.Strong background in optimization techniques to solve Mixed Integer Programming (MIP), Quadratic Programming (QP), or Non-Linear Programming (NLP). Fluency in at least one programming or scripting language (e.g. Python, Java, C, C++, C#).Experience in SQL and querying large datasets.Experience in applying Operations Research, advanced analytical and/or statistical methods to solve business problems.Experience with fast prototyping.Familiarity with Network Optimization, Large Scale Neighborhood Search.Familiarity with Machine Learning models and algorithms.  Excellent presentation and verbal/written communication skills, with the ability to explain complex analytical concepts to people from other fields.Self-motivated and highly independent.Strong problem solving and data analysis skills. Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.  As a Data Scientist - Operations Research and Optimization at Air Canada, you will drive the analytical scope and methodology for projects using Optimization, Data Science, Simulation, Mathematics, Statistics, and Business Acumen to derive structure and knowledge from raw data and business rules. We are looking for an Operations Research Scientist to help us formulate business problem, objective, and constraints into solvable model and help us make smarter decisions to deliver even better products and services. Your primary focus will be in applying Operation Research techniques integrated with our products and services. In this role, you will join the AI-CoE (Center of Excellence), a central group within Air Canada’s IT organization that builds Machine Learning and Optimization solutions to internal business units including Revenue Management, Network Planning, Operations, Maintenance, and Cargo organizations. The team primarily comprises of Data Scientists, Data Engineers, Operations Research Scientists, Machine Learning Engineers, and Delivery Leads. As you join a project to deliver a deployable production-grade application to one of our business stakeholders, you will collaborate with Business Sponsors, Product Owners, Business Analysts and SEM(s), DevOps, Solution Architects, UX Designers, Full-stack Developers, and QA engineers. All projects are executed in agile mode, following 2-3 weeks sprints, with incremental releases leading to the final production release.   Key Functions Use optimization techniques to formulate, solve business problems, and build in-house decision-support systems.Apply decomposition methods as needed to solve very large-scale models.Develop and implement scalable quantitative mathematical models and collaborate with engineers to deploy these models.Perform quantitative, economic, and numerical analysis of the performance of these systems to find both exact and heuristic solution strategies for optimization problems.Apply mathematical optimization techniques, including Linear Programming, Integer Programming, Dynamic Programming, Network Optimization algorithms to design optimal or near optimal solution methodologies to be used by in-house decision support tools and software.Apply Machine Learning and regression techniques to tackle predictive modeling problems.Create software prototypes to verify and validate the devised solutions methodologies.Investigate the conflict behind infeasible datasets and add appropriate handling to resolve such infeasibilities.   Establish processes for large-scale data analyses, model development, model validation and model implementation.Develops complex models and algorithms that drive innovation throughout the organization.Can objectively weigh trade-offs of different algorithms and models.Guide data engineering efforts to ensure alignment with future optimization engine needs.Performing quality assessments of analytical solutions, particularly simulation and optimization models.Lead requirement and systems analysis efforts, including translating business requirements into quantitative mathematical models.Establish and maintain effective business relationships.Qualifications A Master’s Degree or PhD in Operations Research, Computer Science, Engineering, Applied Mathematics, Statistics, or Quantitative Methods and/or relevant experience commensurate to the role.3 - 5 years of related work experience.Proficiency in using one of the commercial solvers like Cplex, Gurobi, or Fico Xpress, or non-commercial solvers like Coin-OR or SCIP.Strong background in optimization techniques to solve Mixed Integer Programming (MIP), Quadratic Programming (QP), or Non-Linear Programming (NLP). Fluency in at least one programming or scripting language (e.g. Python, Java, C, C++, C#).Experience in SQL and querying large datasets.Experience in applying Operations Research, advanced analytical and/or statistical methods to solve business problems.Experience with fast prototyping.Familiarity with Network Optimization, Large Scale Neighborhood Search.Familiarity with Machine Learning models and algorithms.  Excellent presentation and verbal/written communication skills, with the ability to explain complex analytical concepts to people from other fields.Self-motivated and highly independent.Strong problem solving and data analysis skills. Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Business Partnership Team interfaces with Air Canada business groups to identify and prioritize business requirements for IT. It aligns and translates business needs to technology requirements. The successful incumbent will play a key role in shaping the future of technology in the Environmental Affairs, Corporate Safety and Quality branches and help set the path forward for the end users. This position reports to the Director, IT Business Partnership.   Functional Accountabilities Act as the key IT liaison across all functional areas, including business units, IT, and external vendors for airline operational business areasWork closely with assigned business units understand issues and desired business outcomes, and help define the business capability and technology investment roadmaps needed to address issues, exploit opportunities, and deliver desired business outcomes.Create, maintain and proactively reprioritize a long-term business capability and technology roadmaps to meet strategic objectives and support the assigned business units Create successful relationships with business and being trusted advisors on issues and aspects related to ITAchieve customer satisfaction with IT services related to the assigned business application portfolioPerform business analysis, and develop business plans and recommendations as requiredManage delivery and implementation for all projects and programs with direct business outcomes. Provide status updates to IT and business stakeholders, manage issues, and mitigate risksParticipate in short-and long-term strategic planning sessions with the IT organization, business units and external vendors to improve business processes and proceduresCollaborate with Digital & Technology and Delivery & Operations teams to ensure development of solutions that are compatible with company standardsWork collaboratively with service managers to develop clear and concise communications with respects to incidents, problems, and change management as neededIdentify IT risks, communicate and develop “best practice” solutions, and implement mitigating controls consistent with company strategyPerform project reviews to ensure that they align to Air Canada’s business and information security requirementsEnsure that the company’s internal technological processes and services comply with community expectations, laws, and regulations for privacy, security, and social responsibilityMaintain a healthy work environment including development of personal growth opportunities, coaching, counseling, and mentoring for reporting employeesQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role9-12 years of IT technology and operations experience in a large company These competencies are strong assets for this position;Knowledge and understanding of all aspects of airline operations (e.g. system operations control, flight operations, in-flight service, aircraft maintenance, etc.) and the airline technology industryIn-depth functional application experience with airline operational systemsKnowledge of Canadian Aviation RegulationsExperience interpreting collective bargaining agreements for pilots and flight attendants Experience with flight operations and in-flight serviceAbility to work effectively under pressure and in rapidly changing environments or uncertain conditionsDemonstrates openness and willingness to adapt to different and new ways of doing things Takes responsibility for the results and actively participates in the future direction of the organizationExceptional analytical, organizational and communication skillsResults oriented with proactive and methodical approach to problem solvingMust be a team player with ability to work closely with diverse groups and working stylesAbility to establish and maintain effective business relationshipsFlexibility and willingness to work extended hours, when requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Business Partnership Team interfaces with Air Canada business groups to identify and prioritize business requirements for IT. It aligns and translates business needs to technology requirements. The successful incumbent will play a key role in shaping the future of technology in the Environmental Affairs, Corporate Safety and Quality branches and help set the path forward for the end users. This position reports to the Director, IT Business Partnership.   Functional Accountabilities Act as the key IT liaison across all functional areas, including business units, IT, and external vendors for airline operational business areasWork closely with assigned business units understand issues and desired business outcomes, and help define the business capability and technology investment roadmaps needed to address issues, exploit opportunities, and deliver desired business outcomes.Create, maintain and proactively reprioritize a long-term business capability and technology roadmaps to meet strategic objectives and support the assigned business units Create successful relationships with business and being trusted advisors on issues and aspects related to ITAchieve customer satisfaction with IT services related to the assigned business application portfolioPerform business analysis, and develop business plans and recommendations as requiredManage delivery and implementation for all projects and programs with direct business outcomes. Provide status updates to IT and business stakeholders, manage issues, and mitigate risksParticipate in short-and long-term strategic planning sessions with the IT organization, business units and external vendors to improve business processes and proceduresCollaborate with Digital & Technology and Delivery & Operations teams to ensure development of solutions that are compatible with company standardsWork collaboratively with service managers to develop clear and concise communications with respects to incidents, problems, and change management as neededIdentify IT risks, communicate and develop “best practice” solutions, and implement mitigating controls consistent with company strategyPerform project reviews to ensure that they align to Air Canada’s business and information security requirementsEnsure that the company’s internal technological processes and services comply with community expectations, laws, and regulations for privacy, security, and social responsibilityMaintain a healthy work environment including development of personal growth opportunities, coaching, counseling, and mentoring for reporting employeesQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role9-12 years of IT technology and operations experience in a large company These competencies are strong assets for this position;Knowledge and understanding of all aspects of airline operations (e.g. system operations control, flight operations, in-flight service, aircraft maintenance, etc.) and the airline technology industryIn-depth functional application experience with airline operational systemsKnowledge of Canadian Aviation RegulationsExperience interpreting collective bargaining agreements for pilots and flight attendants Experience with flight operations and in-flight serviceAbility to work effectively under pressure and in rapidly changing environments or uncertain conditionsDemonstrates openness and willingness to adapt to different and new ways of doing things Takes responsibility for the results and actively participates in the future direction of the organizationExceptional analytical, organizational and communication skillsResults oriented with proactive and methodical approach to problem solvingMust be a team player with ability to work closely with diverse groups and working stylesAbility to establish and maintain effective business relationshipsFlexibility and willingness to work extended hours, when requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The position requires a dynamic professional who likes to support transformation and change while being motivated by collaborating in teams to drive successful Transition to Operations. In addition, the role will ensure all deliverables are designed and completed to allow for an easy transition into production with seamless impact to operations and ongoing support.     This role will report to the Manager, IT Service Management. Key FunctionsResponsible for the quality of delivery and successful transfer to operations for new and changed services, in line with ITIL best practices.Lead TTO (Transition to operations) activities while identifying gaps, issues, and constraints pertaining to support teams, operational agreements, components, and new or changed IT services. Also leads the remediation process autonomously or in close conjunction with the IT Service Continuity & TTO Manager, depending on the scope.Liaise between business partners, project managers, architecture team, operations teams, and IT partners/suppliers to ensure successful implementation and transition of services as well as operational readiness of steady state teams.Ensure Service Management procedures are established and documented that align with ITIL best practices. Ensure new Services have a fully developed end to end support structure, including Processes, SLAs, KPIs, Service Continuity Plans, and monitoring are aligned with business requirements and priorities.Ensure services are fully documented, which are updated and maintained by the application/service owners throughout the life of the service and are aligned to ITIL best practices.Maintain and monitor progress for service transition changes, issues, risks, and deviations, including tracking on actions and mitigation of risks.Where applicable facilitate the on-boarding of new vendors/partners on to the Air Canada ITSM processes such as Change management, Incident Management, Problem management etc. (the joint ways of working)Ensure that appropriate resourcing, training, tooling, support, and documentation is delivered with a formal project sign-off from all key stakeholders.Support the IT Service Continuity & TTO manager and represent the team when required at project meetings to define and implement service acceptance criteria. Provide advice and guidance to Service Managers, Service Desk, Operations Teams and Project Teams on best practices, applications of the Air Canada TTO Framework.Identify areas for process and Air Canada TTO Framework improvements that encourage continual service improvementQualifications 9-12 years of IT technology, operations and people leadership experience in a large company 7-10 years of previous experience in ITIL and IT Service Management (Incident, Change, Request, Problem, Knowledge and Configuration Management)ITIL Practitioner or Intermediate Level certificationA relevant University degree/technical certification, and/or relevant experience commensurate to the roleExperience in Waterfall, Agile and Scrum project methodologiesExceptional analytical, organizational and communication skillsExcellent attention to detailAbility to effectively prioritize and meet multiple tight deadlines while working under minimum supervision. Ability to apply methodical and logical approach to transition to operations, leading to decisions that drive the TTO processes.Good communications skills are required, with the ability to interface both internally within the company, with Third Party Vendors, and CustomersGood understanding of IT Operations and Support ModelsResult oriented with proactive and methodical approach to problem solving.Proven ability to work cross functional, inspire cooperation and coordinate activities across multiple projects.Familiarity with current technologies, hosting and delivery models.Ability to establish and maintain effective business relationships.Flexibility and willingness to work extended hours, when required.Must be fluent in English (Oral and written), French an asset.Desirable QualificationsExperience in Airline industryKnowledge of Service Now, Atlassian JIRA & ConfluenceProject Management ExperienceConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The position requires a dynamic professional who likes to support transformation and change while being motivated by collaborating in teams to drive successful Transition to Operations. In addition, the role will ensure all deliverables are designed and completed to allow for an easy transition into production with seamless impact to operations and ongoing support.     This role will report to the Manager, IT Service Management. Key FunctionsResponsible for the quality of delivery and successful transfer to operations for new and changed services, in line with ITIL best practices.Lead TTO (Transition to operations) activities while identifying gaps, issues, and constraints pertaining to support teams, operational agreements, components, and new or changed IT services. Also leads the remediation process autonomously or in close conjunction with the IT Service Continuity & TTO Manager, depending on the scope.Liaise between business partners, project managers, architecture team, operations teams, and IT partners/suppliers to ensure successful implementation and transition of services as well as operational readiness of steady state teams.Ensure Service Management procedures are established and documented that align with ITIL best practices. Ensure new Services have a fully developed end to end support structure, including Processes, SLAs, KPIs, Service Continuity Plans, and monitoring are aligned with business requirements and priorities.Ensure services are fully documented, which are updated and maintained by the application/service owners throughout the life of the service and are aligned to ITIL best practices.Maintain and monitor progress for service transition changes, issues, risks, and deviations, including tracking on actions and mitigation of risks.Where applicable facilitate the on-boarding of new vendors/partners on to the Air Canada ITSM processes such as Change management, Incident Management, Problem management etc. (the joint ways of working)Ensure that appropriate resourcing, training, tooling, support, and documentation is delivered with a formal project sign-off from all key stakeholders.Support the IT Service Continuity & TTO manager and represent the team when required at project meetings to define and implement service acceptance criteria. Provide advice and guidance to Service Managers, Service Desk, Operations Teams and Project Teams on best practices, applications of the Air Canada TTO Framework.Identify areas for process and Air Canada TTO Framework improvements that encourage continual service improvementQualifications 9-12 years of IT technology, operations and people leadership experience in a large company 7-10 years of previous experience in ITIL and IT Service Management (Incident, Change, Request, Problem, Knowledge and Configuration Management)ITIL Practitioner or Intermediate Level certificationA relevant University degree/technical certification, and/or relevant experience commensurate to the roleExperience in Waterfall, Agile and Scrum project methodologiesExceptional analytical, organizational and communication skillsExcellent attention to detailAbility to effectively prioritize and meet multiple tight deadlines while working under minimum supervision. Ability to apply methodical and logical approach to transition to operations, leading to decisions that drive the TTO processes.Good communications skills are required, with the ability to interface both internally within the company, with Third Party Vendors, and CustomersGood understanding of IT Operations and Support ModelsResult oriented with proactive and methodical approach to problem solving.Proven ability to work cross functional, inspire cooperation and coordinate activities across multiple projects.Familiarity with current technologies, hosting and delivery models.Ability to establish and maintain effective business relationships.Flexibility and willingness to work extended hours, when required.Must be fluent in English (Oral and written), French an asset.Desirable QualificationsExperience in Airline industryKnowledge of Service Now, Atlassian JIRA & ConfluenceProject Management ExperienceConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Support Analyst, Fraud prevents potential loss of revenues resulting from fraudulent activities through analysis of data and intelligence, through flagging PNRs for verification at the airport, through follow-up and assistance provided to internal groups, departments and external entities. The Support Analyst, Fraud assists in identifying problems, identifying new trends and proposing solutions which protect Air Canada’s current and expected revenue. The Support Analyst, Fraud will be reporting to the Senior Manager, Fraud.   Key FunctionsMinimize losses resulting from fraudulent transactions by deciding the fraud risk associated with bookings identified by the business rules derived from previous fraud cases, industry contacts and intelligence;Support the development and maintain the business rules used in the assessment of individual bookings through analysis of past bookings, chargeback analysis, intelligence from financial institutions, police and other merchants;Record and perform analysis of suspicious transactions from various incoming sources, and ensure their timely handling as per established priorities;Establish and communicate internal processes and procedures to key intra and inter-departmental customers;Develop, train, coach and provide support to other groups while maintaining quality assurance and offering expertise with operational decisions;Identify and make recommendations on the evolving fraud prevention business needs of Air Canada to both internal and external vendors.  Provide a support role to the latter during the implementation of new products and services;Perform manual fraud review in order to detect fraudulent transactions, using Fraud Detection Tools;Make decision based on an active monitor of our automated fraud screening application;Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate;Independently resolve problems that require in depth investigation and/or research;Analyzes transaction data activity to detect potentially fraudulent activity and assess level of risk of a loss and provide recommendation to improve fraud detection and prevention; Conducts cross references analysis to identify transactions and accounts to known fraudulent activity;Works effectively with peers and leadership by sharing ideas and knowledge about detection and dispute trends and information;Performs other disputes-related projects and tasks as needed;Effectively manages all incoming communication and phone calls with our customer’s relation, banks, vendors, and internal teams via multiple channels;Support and participate in projects and strategy meetings representing the department.Qualifications Proficiency in Microsoft Office suite specially Excel Fraud prevention, internal audits or investigations experience is a strong assetStrong ticketing knowledge in Altea is a strong assetNRD experience is a strong assetExcellent knowledge of company products and policies      Excellent knowledge of our Digital platformAbility to work well with minimal supervisionHighly flexible and adaptableGood problem solving and conflict resolution skillsMotivated and enthusiastic team playerPositive and ProactiveSatisfactory personal record and work performanceAbility to maintain confidentiality is a requirementMust work well in a collaborative team environmentAble to work under pressureFamiliar with telecom environment (terminology, technical, and commercial)Excellent interpersonal, communication, organizational skills and a team playerSolid analytical skillsSelf-starter, energetic with a strong sense of initiative and creativityHours:  Must be available to work overnight shifts as this is a 24/7 work environment including weekends and holidays. Do note that the shifts may be subject to change.Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Support Analyst, Fraud prevents potential loss of revenues resulting from fraudulent activities through analysis of data and intelligence, through flagging PNRs for verification at the airport, through follow-up and assistance provided to internal groups, departments and external entities. The Support Analyst, Fraud assists in identifying problems, identifying new trends and proposing solutions which protect Air Canada’s current and expected revenue. The Support Analyst, Fraud will be reporting to the Senior Manager, Fraud.   Key FunctionsMinimize losses resulting from fraudulent transactions by deciding the fraud risk associated with bookings identified by the business rules derived from previous fraud cases, industry contacts and intelligence;Support the development and maintain the business rules used in the assessment of individual bookings through analysis of past bookings, chargeback analysis, intelligence from financial institutions, police and other merchants;Record and perform analysis of suspicious transactions from various incoming sources, and ensure their timely handling as per established priorities;Establish and communicate internal processes and procedures to key intra and inter-departmental customers;Develop, train, coach and provide support to other groups while maintaining quality assurance and offering expertise with operational decisions;Identify and make recommendations on the evolving fraud prevention business needs of Air Canada to both internal and external vendors.  Provide a support role to the latter during the implementation of new products and services;Perform manual fraud review in order to detect fraudulent transactions, using Fraud Detection Tools;Make decision based on an active monitor of our automated fraud screening application;Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate;Independently resolve problems that require in depth investigation and/or research;Analyzes transaction data activity to detect potentially fraudulent activity and assess level of risk of a loss and provide recommendation to improve fraud detection and prevention; Conducts cross references analysis to identify transactions and accounts to known fraudulent activity;Works effectively with peers and leadership by sharing ideas and knowledge about detection and dispute trends and information;Performs other disputes-related projects and tasks as needed;Effectively manages all incoming communication and phone calls with our customer’s relation, banks, vendors, and internal teams via multiple channels;Support and participate in projects and strategy meetings representing the department.Qualifications Proficiency in Microsoft Office suite specially Excel Fraud prevention, internal audits or investigations experience is a strong assetStrong ticketing knowledge in Altea is a strong assetNRD experience is a strong assetExcellent knowledge of company products and policies      Excellent knowledge of our Digital platformAbility to work well with minimal supervisionHighly flexible and adaptableGood problem solving and conflict resolution skillsMotivated and enthusiastic team playerPositive and ProactiveSatisfactory personal record and work performanceAbility to maintain confidentiality is a requirementMust work well in a collaborative team environmentAble to work under pressureFamiliar with telecom environment (terminology, technical, and commercial)Excellent interpersonal, communication, organizational skills and a team playerSolid analytical skillsSelf-starter, energetic with a strong sense of initiative and creativityHours:  Must be available to work overnight shifts as this is a 24/7 work environment including weekends and holidays. Do note that the shifts may be subject to change.Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Developer, Data & Analytics – BI collects data and provides ongoing analysis of data specific to the business to help provide effective insights and drive decision making within the organization by creating BI, visualizations and dashboards. They follow effective data policies, standards, guidelines, and usage of data within the organization.  The Developer, Data & Analytics – BI will be reporting to the Manager, Data & Analytics.  ResponsibilitiesAnalyze business objectives and develop data solutions to meet customer needsDevelop data visualization solutions derived from multiple data sources using right tools to enable insight and decision-making at various levels of the organizationDevelop data visualizations for key business metrics on an ongoing basisDefine and document data dependencies and data flow diagrams of the solution developed, e.g. between source and systems consuming the data, as well as the logical processes and interfaces with other systemsInitiate data analysis and identify strategic opportunities that creates a positive impact on businessProvides technical oversight and recommendations on data infrastructure (on-premises and Cloud) and BI tool configuration to project teams. Work closely with key stakeholders to ensure all business requirements are developed and clearly communicated Determine root cause for data integrity gaps and provide appropriate data resolution and process remedy solutions Develop innovative and effective approaches to solve business problems through data analytics approaches and communicate results and methodologiesDesign and administer data collection tools, clean, merge and manage existing data sets as well as establish and maintain data quality procedures to ensure accuracy and timeliness of dataDevelop code that is reusable, easily testable and highly efficientAnalyze and resolve technical and applications issuesPlay an active role in projects-related activities. Work with the team and cross-team members to design, develop, debug and release and deploy production quality productsAssist with preparation and coordination of test plans (if needed).Actively contribute to the continuous enhancement of the team by bringing new ideas and solutions on how to ameliorate the applications, the processes, the delivery, the communication, etc.Provide technical and operational inputs to Business Governance and Operational Management Committees, as appropriateQualifications Bachelor’s degree in a related field (Information Technology, Engineering). An advanced degree in a related area, an asset.Minimum of 4 years of experience in a large company querying and manipulating datasets  Minimum of 3 years of experience in creating BI reports/dashboards preferably Power BI (language DAX) and WebFOCUS. (Relevant certifications are a plus)Experience in creation of datasets and data modeling in Power BI DesktopIntermediate knowledge of SQL and demonstrated ability to apply SQL creatively to a wide variety of business requirements Experience in collecting and documenting requirementsAbility and interest in data analysis Effective problem solving and analytical skill. Ability to manage multiple projects and report simultaneously across different stakeholdersClient-focused professional approachOpenness to different and new ways of doing things Ability to work in a team environment while also demonstrating initiative and independenceConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Developer, Data & Analytics – BI collects data and provides ongoing analysis of data specific to the business to help provide effective insights and drive decision making within the organization by creating BI, visualizations and dashboards. They follow effective data policies, standards, guidelines, and usage of data within the organization.  The Developer, Data & Analytics – BI will be reporting to the Manager, Data & Analytics.  ResponsibilitiesAnalyze business objectives and develop data solutions to meet customer needsDevelop data visualization solutions derived from multiple data sources using right tools to enable insight and decision-making at various levels of the organizationDevelop data visualizations for key business metrics on an ongoing basisDefine and document data dependencies and data flow diagrams of the solution developed, e.g. between source and systems consuming the data, as well as the logical processes and interfaces with other systemsInitiate data analysis and identify strategic opportunities that creates a positive impact on businessProvides technical oversight and recommendations on data infrastructure (on-premises and Cloud) and BI tool configuration to project teams. Work closely with key stakeholders to ensure all business requirements are developed and clearly communicated Determine root cause for data integrity gaps and provide appropriate data resolution and process remedy solutions Develop innovative and effective approaches to solve business problems through data analytics approaches and communicate results and methodologiesDesign and administer data collection tools, clean, merge and manage existing data sets as well as establish and maintain data quality procedures to ensure accuracy and timeliness of dataDevelop code that is reusable, easily testable and highly efficientAnalyze and resolve technical and applications issuesPlay an active role in projects-related activities. Work with the team and cross-team members to design, develop, debug and release and deploy production quality productsAssist with preparation and coordination of test plans (if needed).Actively contribute to the continuous enhancement of the team by bringing new ideas and solutions on how to ameliorate the applications, the processes, the delivery, the communication, etc.Provide technical and operational inputs to Business Governance and Operational Management Committees, as appropriateQualifications Bachelor’s degree in a related field (Information Technology, Engineering). An advanced degree in a related area, an asset.Minimum of 4 years of experience in a large company querying and manipulating datasets  Minimum of 3 years of experience in creating BI reports/dashboards preferably Power BI (language DAX) and WebFOCUS. (Relevant certifications are a plus)Experience in creation of datasets and data modeling in Power BI DesktopIntermediate knowledge of SQL and demonstrated ability to apply SQL creatively to a wide variety of business requirements Experience in collecting and documenting requirementsAbility and interest in data analysis Effective problem solving and analytical skill. Ability to manage multiple projects and report simultaneously across different stakeholdersClient-focused professional approachOpenness to different and new ways of doing things Ability to work in a team environment while also demonstrating initiative and independenceConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Fraud and Loyalty Program Compliance team’s primary responsibility is to preventively mitigate  fraud risk and minimize fraud losses while protecting Air Canada and our customers while working in a fast paced environment.  As Fraud schemes are ever changing, the Analyst, Fraud and Loyalty Program Compliance position is responsible for the prevention, detection and monitoring of fraudulent and  non-compliant activities,taking appropriate preventive and corrective measures to address many forms of fraud. The scope includes but not limited to Cyber and Online fraud, Loyalty fraud and Program Compliance, as well as AC Partnership fraudulent activities and associated Internal fraud.   This position reports to Senior Fraud Manager and Loyalty Program Compliance KEY FUNCTIONS Collect, organize and  analyze large sets of data to isolate fraudulent patterns and trends and provide recommendations based on findings.  Perform analysis on large data sets to identify fraud patterns and trends Take corrective actions to mitigate and prevent any negative impact to AC and its customers due to fraud. Perform technical investigations to identify abuse and misuse of systems and processesDetect, and identify control weaknesses in Air Canada’s and/or partner(s) processes and systemsConduct multi-source investigations in collecting and analyzing qualitative and quantitative data.Monitor and action fraudulent and non-compliant behavior requiring corrective actions to eliminate potential sources for fraudEnforce processes and policies to reduce potential abuses and recommend new corrective actions Conduct detailed external/internal investigations, spanning across multiple AC and partner systems associated with alleged violations of program regulations. Work with cross-functional teams on investigations/corrective action Track Fraud incidences and case management activities as well as maintaining data and trends.  Manage member and B2B escalations and follow up with resolutions.Assist in identifying fraud risks and implementing appropriate fraud control improvements  Build strong relationships and collaborate with business stakeholders and internal teams, Join forces with internal teams and IT teams to improve Air Canada’s fraud prevention and detection capabilities.Identify process improvement opportunities t to strengthen the fraud prevention capabilities and gain efficiencies. Qualifications Bachelor's degree or equivalent experience 3+ years’ experience with fraud analytics and data analysis  Previous experience with cyber online fraud, financial crimes, and fraud analytics High degree of proficiency in working Business intelligence tools and skills in Excel and Power BIAbility to learn quickly, handle a high volume of activity, and work in fast-paced environmentSelf motivated and able to take initiative and work independentlyStrong analytical skills & problem resolution with a solid degree of technical proficiency.  Strong knowledge of SQL for analytics, data mining and data manipulation.Some knowledge of Airline industry and loyalty programs experience is an assetAbility to be adaptable and flexible in responding to deadlines and workflow fluctuationsDue to the sensitivity of the cases, discretion and confidentiality are highly critical  Flexibility and willingness to work weekends, as requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Fraud and Loyalty Program Compliance team’s primary responsibility is to preventively mitigate  fraud risk and minimize fraud losses while protecting Air Canada and our customers while working in a fast paced environment.  As Fraud schemes are ever changing, the Analyst, Fraud and Loyalty Program Compliance position is responsible for the prevention, detection and monitoring of fraudulent and  non-compliant activities,taking appropriate preventive and corrective measures to address many forms of fraud. The scope includes but not limited to Cyber and Online fraud, Loyalty fraud and Program Compliance, as well as AC Partnership fraudulent activities and associated Internal fraud.   This position reports to Senior Fraud Manager and Loyalty Program Compliance KEY FUNCTIONS Collect, organize and  analyze large sets of data to isolate fraudulent patterns and trends and provide recommendations based on findings.  Perform analysis on large data sets to identify fraud patterns and trends Take corrective actions to mitigate and prevent any negative impact to AC and its customers due to fraud. Perform technical investigations to identify abuse and misuse of systems and processesDetect, and identify control weaknesses in Air Canada’s and/or partner(s) processes and systemsConduct multi-source investigations in collecting and analyzing qualitative and quantitative data.Monitor and action fraudulent and non-compliant behavior requiring corrective actions to eliminate potential sources for fraudEnforce processes and policies to reduce potential abuses and recommend new corrective actions Conduct detailed external/internal investigations, spanning across multiple AC and partner systems associated with alleged violations of program regulations. Work with cross-functional teams on investigations/corrective action Track Fraud incidences and case management activities as well as maintaining data and trends.  Manage member and B2B escalations and follow up with resolutions.Assist in identifying fraud risks and implementing appropriate fraud control improvements  Build strong relationships and collaborate with business stakeholders and internal teams, Join forces with internal teams and IT teams to improve Air Canada’s fraud prevention and detection capabilities.Identify process improvement opportunities t to strengthen the fraud prevention capabilities and gain efficiencies. Qualifications Bachelor's degree or equivalent experience 3+ years’ experience with fraud analytics and data analysis  Previous experience with cyber online fraud, financial crimes, and fraud analytics High degree of proficiency in working Business intelligence tools and skills in Excel and Power BIAbility to learn quickly, handle a high volume of activity, and work in fast-paced environmentSelf motivated and able to take initiative and work independentlyStrong analytical skills & problem resolution with a solid degree of technical proficiency.  Strong knowledge of SQL for analytics, data mining and data manipulation.Some knowledge of Airline industry and loyalty programs experience is an assetAbility to be adaptable and flexible in responding to deadlines and workflow fluctuationsDue to the sensitivity of the cases, discretion and confidentiality are highly critical  Flexibility and willingness to work weekends, as requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Are you a visionary, ready to leap into the future?  Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization?  Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. As an Enterprise Solution Architect (ESA)  at Air Canada, you will drive and support the evolution of the use digital solutions within the organization while satisfying the needs of agility, strategic business growth, and development of strategic insights that can help make effective decisions. You will be responsible for the translation of business strategies and requirements into specific technical solutions, applications and process designs.  You will play an integral role in the solution definition, and you will assume the overall responsibility for all technical aspects of solution delivery, from inception through design to implementation (including all solution aspects related to development, infrastructure, data and security). We have multiple opportunities in the role Enterprise Solution Architect within the IT team in support of different areas of the organization: eCommerce and Marketing, and Infrastructure. Qualifications may be vary based on the dedicated area. This position will be reporting to the Senior Manager, Enterprise Solution Architect, within the Enterprise Architecture team. Responsibilities: Understand business drivers and business capabilities (future and current state) and determine corresponding enterprise system designs and change requirements to drive the organization's targeted business outcomes.Understand emerging technology trends and disruptions to enable new business and operating models.Translate business and technical requirements into architectural blueprints to achieve business objectives and document all solution architecture design and analysis work.Lead the design, development, implementation, and maintenance of complex digital multi tiers / multi clouds solutions.Present and socialize proposed solutions to the solution review board (SRB) during review sessions as well as articulate and communicate designs to audiences with limited technical expertise related to the selected technology.Support the delivery of the solution by providing insights to project managers that plan and execute delivery activitiesProvide technical guidance and leadership to all internal and external teams involved in the implementation process. participate in project-related activities and enforce guidelines and standards.Assume responsibility for the quality of the defined solution and its adherence to technology strategies, standards and best practices defined by the enterprise architecture team.Provide architectural leadership to development teams and serve as the primary architecture resourceCreate solution architecture artifacts that describe and explain solution and associated benefitsDevelop technical relationships across multi-disciplinary teams Qualifications Bachelor's degree or higher in Computer Science, Computer Engineering or equivalent Minimum 10 years of IT experience, of which at least 3 years as a solution architectMinimum 3 years of experience in cloud architecturesThorough understanding of eCommerce & marketing industry and cloud market trendsCertifications in TOGAF & Cloud platforms, an assetKnowledge and understanding of different modeling languages (such as UML and ArchiMate). Experience with Sparx EA tool, an assetUnderstanding and knowledge of IT standards and controlsStrong analytical, organizational and communication skillsProfessional attitude and service orientationBilingualism (English, French), an assetPossess investigative nature and be self-motivatedResults oriented with proactive and methodical approach to problem solvingAble to multi-task and work under pressure against tight deadlines and changing prioritiesMust be a team player with ability to work closely with diverse groups and working stylesAbility to establish and maintain effective business relationshipsFlexibility and willingness to work extended hours, when requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. 
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Are you a visionary, ready to leap into the future?  Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization?  Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. As an Enterprise Solution Architect (ESA)  at Air Canada, you will drive and support the evolution of the use digital solutions within the organization while satisfying the needs of agility, strategic business growth, and development of strategic insights that can help make effective decisions. You will be responsible for the translation of business strategies and requirements into specific technical solutions, applications and process designs.  You will play an integral role in the solution definition, and you will assume the overall responsibility for all technical aspects of solution delivery, from inception through design to implementation (including all solution aspects related to development, infrastructure, data and security). We have multiple opportunities in the role Enterprise Solution Architect within the IT team in support of different areas of the organization: eCommerce and Marketing, and Infrastructure. Qualifications may be vary based on the dedicated area. This position will be reporting to the Senior Manager, Enterprise Solution Architect, within the Enterprise Architecture team. Responsibilities: Understand business drivers and business capabilities (future and current state) and determine corresponding enterprise system designs and change requirements to drive the organization's targeted business outcomes.Understand emerging technology trends and disruptions to enable new business and operating models.Translate business and technical requirements into architectural blueprints to achieve business objectives and document all solution architecture design and analysis work.Lead the design, development, implementation, and maintenance of complex digital multi tiers / multi clouds solutions.Present and socialize proposed solutions to the solution review board (SRB) during review sessions as well as articulate and communicate designs to audiences with limited technical expertise related to the selected technology.Support the delivery of the solution by providing insights to project managers that plan and execute delivery activitiesProvide technical guidance and leadership to all internal and external teams involved in the implementation process. participate in project-related activities and enforce guidelines and standards.Assume responsibility for the quality of the defined solution and its adherence to technology strategies, standards and best practices defined by the enterprise architecture team.Provide architectural leadership to development teams and serve as the primary architecture resourceCreate solution architecture artifacts that describe and explain solution and associated benefitsDevelop technical relationships across multi-disciplinary teams Qualifications Bachelor's degree or higher in Computer Science, Computer Engineering or equivalent Minimum 10 years of IT experience, of which at least 3 years as a solution architectMinimum 3 years of experience in cloud architecturesThorough understanding of eCommerce & marketing industry and cloud market trendsCertifications in TOGAF & Cloud platforms, an assetKnowledge and understanding of different modeling languages (such as UML and ArchiMate). Experience with Sparx EA tool, an assetUnderstanding and knowledge of IT standards and controlsStrong analytical, organizational and communication skillsProfessional attitude and service orientationBilingualism (English, French), an assetPossess investigative nature and be self-motivatedResults oriented with proactive and methodical approach to problem solvingAble to multi-task and work under pressure against tight deadlines and changing prioritiesMust be a team player with ability to work closely with diverse groups and working stylesAbility to establish and maintain effective business relationshipsFlexibility and willingness to work extended hours, when requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. 
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The purpose of Service Management is to unify Air Canada’s IT services delivery for consistency and quality across its internal and sourced environment to ITIL/ITSM best practices.Manage service desk and end user environments to ensure successful availability, continuity and security of the services.  This position will be reporting into the Manager, End User Services.  ResponsibilitiesResponsible for supporting Air Canada’s Office 365 tenant, including Exchange Online, Microsoft Teams, OneDrive, SharePoint Online, Yammer, etc. to ensure successful availability, continuity, and security of the services.Responsible for guiding the strategy for planning, architecture, design, documentation, and implementation of Office 365 operationalization offerings in line with ITSM processes. This includes the modernization of our service catalog with automation where possible.Streamline and keep licensing models clean and current to save costs.Evaluate and operationalize new collaboration tools as necessary.Ensure adherence to defined organizational processes for continued consistency of IT services delivery.Act as first point of contact into IT organization.Promote use of self service and review service catalogue to reduce service cost & enhance user experience.Responsible for monitoring critical systems, and support resolution of critical/non-critical incidents. Point of contact for level 3 support and escalation for issues relating to Office 365, as well as for contacting Microsoft Premier Support.Manage vendors that support Office 365 and other productivity tools.Support requirement and systems analysis efforts, including translating business requirements.Support business case creation efforts.Handle technology complexity and drive autonomous decision making, as it relates to adoption of technology best practices.Demonstrate significant technical depth to handle strategic technology priorities.Evangelize new, agile forms of working enabled by collaboration toolsets.Qualifications 3-5 years of IT technology or operations experience in a large companyExperience managing Office 365 as a Global Administrator.Proficiency in PowerShell scripting a strong asset.Adaptability and Flexibility - The ability to keep functioning effectively when under pressure and/or experiencing rapidly changing or uncertain conditions, and to maintain self-control in the face of hostility or provocation. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing thingsAccountability and Credibility - Takes responsibility for the results and future direction of the organization. Demonstrated concern that one be perceived as responsible, reliable, and trustworthyCustomer Orientation - Demonstrated concern for satisfying one’s external and/or internal customersResults Orientation - Focusing on the desired result of one’s own or one’s unit's work; setting challenging goals, focusing effort on the goals, and meeting or exceeding themAnalytical Thinking - Approaching a problem by using a logical, systematic, sequential approachInterpersonal Effectiveness - The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to othersConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The purpose of Service Management is to unify Air Canada’s IT services delivery for consistency and quality across its internal and sourced environment to ITIL/ITSM best practices.Manage service desk and end user environments to ensure successful availability, continuity and security of the services.  This position will be reporting into the Manager, End User Services.  ResponsibilitiesResponsible for supporting Air Canada’s Office 365 tenant, including Exchange Online, Microsoft Teams, OneDrive, SharePoint Online, Yammer, etc. to ensure successful availability, continuity, and security of the services.Responsible for guiding the strategy for planning, architecture, design, documentation, and implementation of Office 365 operationalization offerings in line with ITSM processes. This includes the modernization of our service catalog with automation where possible.Streamline and keep licensing models clean and current to save costs.Evaluate and operationalize new collaboration tools as necessary.Ensure adherence to defined organizational processes for continued consistency of IT services delivery.Act as first point of contact into IT organization.Promote use of self service and review service catalogue to reduce service cost & enhance user experience.Responsible for monitoring critical systems, and support resolution of critical/non-critical incidents. Point of contact for level 3 support and escalation for issues relating to Office 365, as well as for contacting Microsoft Premier Support.Manage vendors that support Office 365 and other productivity tools.Support requirement and systems analysis efforts, including translating business requirements.Support business case creation efforts.Handle technology complexity and drive autonomous decision making, as it relates to adoption of technology best practices.Demonstrate significant technical depth to handle strategic technology priorities.Evangelize new, agile forms of working enabled by collaboration toolsets.Qualifications 3-5 years of IT technology or operations experience in a large companyExperience managing Office 365 as a Global Administrator.Proficiency in PowerShell scripting a strong asset.Adaptability and Flexibility - The ability to keep functioning effectively when under pressure and/or experiencing rapidly changing or uncertain conditions, and to maintain self-control in the face of hostility or provocation. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing thingsAccountability and Credibility - Takes responsibility for the results and future direction of the organization. Demonstrated concern that one be perceived as responsible, reliable, and trustworthyCustomer Orientation - Demonstrated concern for satisfying one’s external and/or internal customersResults Orientation - Focusing on the desired result of one’s own or one’s unit's work; setting challenging goals, focusing effort on the goals, and meeting or exceeding themAnalytical Thinking - Approaching a problem by using a logical, systematic, sequential approachInterpersonal Effectiveness - The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to othersConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Senior Analyst, Cyber Security Operations Center will be working in a fast paced and innovative environment for one of North America’s top airlines. The position requires information gathering, analytics aptitude and problem-solving skills. As a Senior Analyst you will be a key contributor for monitoring, and response activities and enhancing our threat detection capabilities. The Cyber Security Operations Centre is the first line of defense to protect Air Canada and our customers. The Senior Analyst, Cyber Security Operations Center will be reporting to the Manager IT & Cyber Operations.  Key Functions Perform Digital Forensics, Incident Response (DFIR) and threat hunting activities using relevant actor TTP's and IOCsSupport detection and response technologies that continuously evolve with the changing cyber threat landscapeAct as an escalation point for tier 1 cyber security analysts responding to cyber security incidentsCreate, support, and maintain all pertinent documentation, which includes but is not limited to, root cause analysis, standard operating procedures, incident response plans, applicable standards for monitoring and security toolingParticipate in projects to improve our IT efficiency, enhance our customer experience, and improve our cyber securityManage, measure and report on key service-level metrics showcasing the effectiveness of the Cyber Security Operations programCreate, review and provide Threat Intelligence as it pertains to observed threats at Air Canada Develop and communicate operational security objectives; inspire, motivate and train team members to follow and achieve organizational security standardsWork with relevant stakeholders and collect information while investigating a potential cyber security threat to Air CanadaReview and analyze data from multiple internal and external stakeholdersCommunicate analysis results and make recommendations to relevant stakeholders Provide support for the business analysis and technology/business integration effortsSupport and design use casesSupport Planning and monitoring processesBuild relationships throughout the organization to enhance and support our focus on safe, secure, and reliable operationsMaintain up-to-date understanding of security threats, countermeasures, security tools and network technologiesAct as the subject matter expert on behalf of the Cyber Security Operations CentreQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role4-6 years of IT technology or operations experience in a large company Certification in Information Security (Security+, GCIA, OSCP or any other blue team training) practices and policiesExperience and knowledge of packet flow, TCP/UDP traffic, firewall technologies, IPS technologies, proxy technologies, WAF Technologies, mail filtering solutions, antivirus, EDR, Windows and *NIX operating systemsAvailability and Flexibility as shift work may be part of the requirement as this role is part of our 24/7 IT Operations.Knowledge of foundational systems security principles Ability to communicate effectively and to work collaboratively with all levels of the organization with superior verbal and written skillsSuperior customer service and client interfacing skillsAbility to work effectively under pressure and in rapidly changing environments or uncertain conditions.Ability to focus on the accomplishment of the team’s and unit’s work; set challenging goals and meet or exceed goalsAbility to maintain a professional and assertive demeanor under challenging situations and possesses confidence to act on critical decisions.A passion for Service ImprovementAbility to work cooperatively with others on a team, and to establish and maintain effective business relationshipsAbility to handle multiple tasks in a fast-paced environment.After hours on-call support for escalationsAbility to travel and work effectively with remote teamsWorking from home office if not located at core locationsConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Senior Analyst, Cyber Security Operations Center will be working in a fast paced and innovative environment for one of North America’s top airlines. The position requires information gathering, analytics aptitude and problem-solving skills. As a Senior Analyst you will be a key contributor for monitoring, and response activities and enhancing our threat detection capabilities. The Cyber Security Operations Centre is the first line of defense to protect Air Canada and our customers. The Senior Analyst, Cyber Security Operations Center will be reporting to the Manager IT & Cyber Operations.  Key Functions Perform Digital Forensics, Incident Response (DFIR) and threat hunting activities using relevant actor TTP's and IOCsSupport detection and response technologies that continuously evolve with the changing cyber threat landscapeAct as an escalation point for tier 1 cyber security analysts responding to cyber security incidentsCreate, support, and maintain all pertinent documentation, which includes but is not limited to, root cause analysis, standard operating procedures, incident response plans, applicable standards for monitoring and security toolingParticipate in projects to improve our IT efficiency, enhance our customer experience, and improve our cyber securityManage, measure and report on key service-level metrics showcasing the effectiveness of the Cyber Security Operations programCreate, review and provide Threat Intelligence as it pertains to observed threats at Air Canada Develop and communicate operational security objectives; inspire, motivate and train team members to follow and achieve organizational security standardsWork with relevant stakeholders and collect information while investigating a potential cyber security threat to Air CanadaReview and analyze data from multiple internal and external stakeholdersCommunicate analysis results and make recommendations to relevant stakeholders Provide support for the business analysis and technology/business integration effortsSupport and design use casesSupport Planning and monitoring processesBuild relationships throughout the organization to enhance and support our focus on safe, secure, and reliable operationsMaintain up-to-date understanding of security threats, countermeasures, security tools and network technologiesAct as the subject matter expert on behalf of the Cyber Security Operations CentreQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role4-6 years of IT technology or operations experience in a large company Certification in Information Security (Security+, GCIA, OSCP or any other blue team training) practices and policiesExperience and knowledge of packet flow, TCP/UDP traffic, firewall technologies, IPS technologies, proxy technologies, WAF Technologies, mail filtering solutions, antivirus, EDR, Windows and *NIX operating systemsAvailability and Flexibility as shift work may be part of the requirement as this role is part of our 24/7 IT Operations.Knowledge of foundational systems security principles Ability to communicate effectively and to work collaboratively with all levels of the organization with superior verbal and written skillsSuperior customer service and client interfacing skillsAbility to work effectively under pressure and in rapidly changing environments or uncertain conditions.Ability to focus on the accomplishment of the team’s and unit’s work; set challenging goals and meet or exceed goalsAbility to maintain a professional and assertive demeanor under challenging situations and possesses confidence to act on critical decisions.A passion for Service ImprovementAbility to work cooperatively with others on a team, and to establish and maintain effective business relationshipsAbility to handle multiple tasks in a fast-paced environment.After hours on-call support for escalationsAbility to travel and work effectively with remote teamsWorking from home office if not located at core locationsConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Data Specialist, Data Management lead will enforce the trust in data by establishing and operationalizing a cohesive Data Management strategy. He/She will establish and drive executions of Framework, Standards, Guidelines and Processes for the entire Enterprise Data & Analytics Department. Functional Accountabilities:Set and drive data and analytics strategy for the enterprise to meet current and future data demandsBuild a strong data foundation with appropriate governance and protectionDevelop rules and processes to manage and control data integrity (accuracy, thoroughness, process compliance) of all data within Data Warehouse and Cloud environment Lead, from a technical standpoint, the data management roadmap encompassing planning, design, and the elaboration of the data Management processes (building, update, communication)Implement measures to manage the quality of the Data deliverables to be used by the various Data & Analytics teamsCollaborate with the other domain Data Specialist, Data Architect, Data Analyst, Data engineers, and organizational leaders to identify opportunities for process improvements, recommend system modifications, and contribute to policies for data governance.Create and update the appropriate documentation framework that allows the Data & Analytics team to consult and update the various Document as a source of truth. Align the various Data & Analytics External teams such as the Business partnerships, the PMO, the Enterprise Architecture and the various BI consumers.Elaborate and put in place onboarding materials for all new hire including Access need, Documentation, Training and PairingHost kick-off, follow-up meetings, track activities, and lead of all data management processes Constantly communicate all changing elements within the Data Management Standards, Guidelines and toolsets.Collaborate with the various Change Management lead to insure a better takeoverCollaborate within the data technology transformation to insure the evolution of all the data management practicesQualifications 5-9 years of IT Data technology, Process leadership experience in a large company SQL knowledgeCloud ecosystem knowledgeETL Data Warehouse and Big Data functional experienceBachelor’s Degree in Computer Science, Information Technology, Business Intelligence or a related discipline.Experience of Airline data management is a plusStrong knowledge of data quality management and best practices.Working knowledge of data governance processes and SDLC.Must possess strong communication (verbal and written), research and interpersonal skills as well as excellent time-management and organizational skills, with a proven ability to be highly productive and efficient in a team driven environment. Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Data Specialist, Data Management lead will enforce the trust in data by establishing and operationalizing a cohesive Data Management strategy. He/She will establish and drive executions of Framework, Standards, Guidelines and Processes for the entire Enterprise Data & Analytics Department. Functional Accountabilities:Set and drive data and analytics strategy for the enterprise to meet current and future data demandsBuild a strong data foundation with appropriate governance and protectionDevelop rules and processes to manage and control data integrity (accuracy, thoroughness, process compliance) of all data within Data Warehouse and Cloud environment Lead, from a technical standpoint, the data management roadmap encompassing planning, design, and the elaboration of the data Management processes (building, update, communication)Implement measures to manage the quality of the Data deliverables to be used by the various Data & Analytics teamsCollaborate with the other domain Data Specialist, Data Architect, Data Analyst, Data engineers, and organizational leaders to identify opportunities for process improvements, recommend system modifications, and contribute to policies for data governance.Create and update the appropriate documentation framework that allows the Data & Analytics team to consult and update the various Document as a source of truth. Align the various Data & Analytics External teams such as the Business partnerships, the PMO, the Enterprise Architecture and the various BI consumers.Elaborate and put in place onboarding materials for all new hire including Access need, Documentation, Training and PairingHost kick-off, follow-up meetings, track activities, and lead of all data management processes Constantly communicate all changing elements within the Data Management Standards, Guidelines and toolsets.Collaborate with the various Change Management lead to insure a better takeoverCollaborate within the data technology transformation to insure the evolution of all the data management practicesQualifications 5-9 years of IT Data technology, Process leadership experience in a large company SQL knowledgeCloud ecosystem knowledgeETL Data Warehouse and Big Data functional experienceBachelor’s Degree in Computer Science, Information Technology, Business Intelligence or a related discipline.Experience of Airline data management is a plusStrong knowledge of data quality management and best practices.Working knowledge of data governance processes and SDLC.Must possess strong communication (verbal and written), research and interpersonal skills as well as excellent time-management and organizational skills, with a proven ability to be highly productive and efficient in a team driven environment. Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Specialist – Application Development & Maintenance (DevOps and Integration Platforms) is responsible for the support, process automation and continuous improvement of software delivery within Air Canada’s Enterprise Integration practice. The incumbent will play a key role within the team acting as the leading technical expert across Air Canada’s suite of integration products, with a focus of driving a high quality and effective automated software deployment strategy in support of a sophisticated DevOps service.  This role reports to the Director, Application Development & MaintenanceAutomate the build and release of multiple projects by implementing automation tools and frameworks Implement, support and continuously improve the tools that make development cycle quicker, safer and more secure: code repository, automations, backlog management tool, DevSecOps tools, etc.Responsible for the global operational performance of the software delivery lifecycle for the departmentMaintain code branches along with integrations of code across multiple branches.Configure complex installations and quickly resolve all defects or script issues found within the installationCollaborate with cross-functional teams to solve development constraints and deployment issuesMaintain and update technical documents and procedures related to the developer tools and automations Develop technical expertise across multiple integration platforms: infrastructure, connectivity, troubleshooting, administration, etc.Contribute to the day to day effort of administrating users of the integration platforms and surrounding toolsProvide adhoc operational support under unplanned circumstances (major incident)Develop reporting automations, dashboards and alertsDevelop smart automations that detect bottlenecks/failures and act upon them to either auto-heal the system, scale the system or minimize the impact of the failure.Develop Operational Runbook with Procedures for the Operations team that describe step by step how to deliver certain operations on the platformDefine and enforce technical standards for quality, maintainability, scalability, availability, and securityUndertake technical feasibility assessments of proposed solutions based on current technology constraintsProvide technology and services ownership direction on all matters related to this area to associated functional leads and peersCreate diagrams, user flows and process flows to effectively communicate interaction and design ideasQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role6-10 years of overall IT technology experience, with 2 years minimum of experience in a similar role Experience in developing and enhancing a CI/CD toolchain (Bitbucket Pipelines)Strong experience in python and bash scriptingProven expertise with Maven, Git and JenkinsExperience with secrets management (Hashicorp Vault, Amazon KMS etc.)Experience in managing Build Artifactory Servers (Jfog, Nexus etc.)Experience with Monitoring and Alerting Tools (Dynatrace, Prometheus and Grafana)Experience in providing technical support for mission-critical systemsKnowledge of API-related formats (XML, JSON), protocols (SOAP, REST, HTTP action verbs) and patterns (authentication)Ability to understand and affect decisions strategically for the interest of Air Canada Pro-active and capable of autonomous workAbility to work effectively under pressure and in rapidly changing environments or uncertain conditionsAbility to work cooperatively with others on a team and to communicate effectively (verbally and in writing) with all levels of the organizationCapable of solving complex problems by using a logical, systematic, and sequential approach, and of producing high-quality work within the established deadlinesAssets: experience with the Atlassian Tool Set; with the MuleSoft CloudHub platform; with PaaS (Cloud foundry, Elastic Beanstalk, Heroku, Openshift etc.); in containerization ecosystem (Docker or Kubernetes); with AWS or Azure; with setting up the log management ecosystems (ELK stack); as well as experience in the airline industry Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Specialist – Application Development & Maintenance (DevOps and Integration Platforms) is responsible for the support, process automation and continuous improvement of software delivery within Air Canada’s Enterprise Integration practice. The incumbent will play a key role within the team acting as the leading technical expert across Air Canada’s suite of integration products, with a focus of driving a high quality and effective automated software deployment strategy in support of a sophisticated DevOps service.  This role reports to the Director, Application Development & MaintenanceAutomate the build and release of multiple projects by implementing automation tools and frameworks Implement, support and continuously improve the tools that make development cycle quicker, safer and more secure: code repository, automations, backlog management tool, DevSecOps tools, etc.Responsible for the global operational performance of the software delivery lifecycle for the departmentMaintain code branches along with integrations of code across multiple branches.Configure complex installations and quickly resolve all defects or script issues found within the installationCollaborate with cross-functional teams to solve development constraints and deployment issuesMaintain and update technical documents and procedures related to the developer tools and automations Develop technical expertise across multiple integration platforms: infrastructure, connectivity, troubleshooting, administration, etc.Contribute to the day to day effort of administrating users of the integration platforms and surrounding toolsProvide adhoc operational support under unplanned circumstances (major incident)Develop reporting automations, dashboards and alertsDevelop smart automations that detect bottlenecks/failures and act upon them to either auto-heal the system, scale the system or minimize the impact of the failure.Develop Operational Runbook with Procedures for the Operations team that describe step by step how to deliver certain operations on the platformDefine and enforce technical standards for quality, maintainability, scalability, availability, and securityUndertake technical feasibility assessments of proposed solutions based on current technology constraintsProvide technology and services ownership direction on all matters related to this area to associated functional leads and peersCreate diagrams, user flows and process flows to effectively communicate interaction and design ideasQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role6-10 years of overall IT technology experience, with 2 years minimum of experience in a similar role Experience in developing and enhancing a CI/CD toolchain (Bitbucket Pipelines)Strong experience in python and bash scriptingProven expertise with Maven, Git and JenkinsExperience with secrets management (Hashicorp Vault, Amazon KMS etc.)Experience in managing Build Artifactory Servers (Jfog, Nexus etc.)Experience with Monitoring and Alerting Tools (Dynatrace, Prometheus and Grafana)Experience in providing technical support for mission-critical systemsKnowledge of API-related formats (XML, JSON), protocols (SOAP, REST, HTTP action verbs) and patterns (authentication)Ability to understand and affect decisions strategically for the interest of Air Canada Pro-active and capable of autonomous workAbility to work effectively under pressure and in rapidly changing environments or uncertain conditionsAbility to work cooperatively with others on a team and to communicate effectively (verbally and in writing) with all levels of the organizationCapable of solving complex problems by using a logical, systematic, and sequential approach, and of producing high-quality work within the established deadlinesAssets: experience with the Atlassian Tool Set; with the MuleSoft CloudHub platform; with PaaS (Cloud foundry, Elastic Beanstalk, Heroku, Openshift etc.); in containerization ecosystem (Docker or Kubernetes); with AWS or Azure; with setting up the log management ecosystems (ELK stack); as well as experience in the airline industry Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Advisor, Cyber Security will be working in a fast paced and innovative environment supporting the overall security posture of Air Canada’s technology environment. Air Canada’s cyber security systems are foundational to protecting the data and systems that allow its customers to fly safely. The Advisor, Cyber security role acts as a security subject matter expert and provides guidance concerning IT risks and security assessments for Air Canada and its affiliates. He/she will evaluate Air Canada’s existing security systems to determine potential cybersecurity risks, provide inputs on security requirements for personal, commercial and financial data as well as the operation of Air Canada IT networks and infrastructure. Cyber security threats continue to evolve, and the Cyber Security team will evolve with it.  This position will be reporting to Manager, Cyber Security Advisory and Assessment ResponsibilitiesContribute to the development documentation, monitoring and maintenance of information security standards, policies and protocols to ensure organizational infrastructure, data and resources are protected from unauthorized and inappropriate use or accessCoordinate with operational groups and business units to set up and implement various cybersecurity controls and measures.Review and offer security recommendations for architecture diagramsLead the delivery of cyber capabilities for Air Canada.Advise on meeting compliance with information security policies and proceduresProvide expertise in the definition, selection and implementation of IT Security related controls to the IT DepartmentProvide security advisory services by conducting tests on a current system to determine vulnerable areasGenerate security reports for IT administrators and business managers to evaluate the efficacy of security systems and policiesTrack risks using the Air Canada GRC tool (Archer)Support the business initiatives, while making sure any Cyber specific risk introduced is properly managedIdentify Cyber risks, communicate and develop “best practice” solutions, and implement mitigating controls consistent with company strategyPlan, coordinate and oversee activities related to the design, development and integration of information systems, operations systems and reporting systems in a business or security or risk contextIntroduce new processes and ensure that gaps in the aforementioned items are identified and addressed ahead of time,Implement and manage governance around business partner/security management both internally and externallyWork with the vendor’s teams (business and technical) to establish and review policies and IT directionPerform project reviews to ensure that they align to Air Canada’s business/ information security requirementsEnsure that the company’s internal technological processes and services comply with community expectations, laws, and regulations for privacy, security, and social responsibilityRepresent the organization and take an active participation on different IT business or security airline specific forumsSupporting the leadership team on strategic initiatives specific to the respective portfolioQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role9-12 years of IT technology with minimum 5 years in an IT Security role, operations and people leadership experience in a large companyCertification in Information Security (CISSP, ISC, CISM) practices and policiesExceptional analytical, organizational and communication skillsSelf-motivated and independent workerPossess investigative nature and be self-motivatedResults oriented with proactive and methodical approach to problem solvingAble to multi-task and work under pressure against tight deadlines and changing prioritiesMust be a team player with ability to work closely with diverse groups and working stylesAbility to establish and maintain effective business relationshipsFlexibility and willingness to work extended hours, when requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Advisor, Cyber Security will be working in a fast paced and innovative environment supporting the overall security posture of Air Canada’s technology environment. Air Canada’s cyber security systems are foundational to protecting the data and systems that allow its customers to fly safely. The Advisor, Cyber security role acts as a security subject matter expert and provides guidance concerning IT risks and security assessments for Air Canada and its affiliates. He/she will evaluate Air Canada’s existing security systems to determine potential cybersecurity risks, provide inputs on security requirements for personal, commercial and financial data as well as the operation of Air Canada IT networks and infrastructure. Cyber security threats continue to evolve, and the Cyber Security team will evolve with it.  This position will be reporting to Manager, Cyber Security Advisory and Assessment ResponsibilitiesContribute to the development documentation, monitoring and maintenance of information security standards, policies and protocols to ensure organizational infrastructure, data and resources are protected from unauthorized and inappropriate use or accessCoordinate with operational groups and business units to set up and implement various cybersecurity controls and measures.Review and offer security recommendations for architecture diagramsLead the delivery of cyber capabilities for Air Canada.Advise on meeting compliance with information security policies and proceduresProvide expertise in the definition, selection and implementation of IT Security related controls to the IT DepartmentProvide security advisory services by conducting tests on a current system to determine vulnerable areasGenerate security reports for IT administrators and business managers to evaluate the efficacy of security systems and policiesTrack risks using the Air Canada GRC tool (Archer)Support the business initiatives, while making sure any Cyber specific risk introduced is properly managedIdentify Cyber risks, communicate and develop “best practice” solutions, and implement mitigating controls consistent with company strategyPlan, coordinate and oversee activities related to the design, development and integration of information systems, operations systems and reporting systems in a business or security or risk contextIntroduce new processes and ensure that gaps in the aforementioned items are identified and addressed ahead of time,Implement and manage governance around business partner/security management both internally and externallyWork with the vendor’s teams (business and technical) to establish and review policies and IT directionPerform project reviews to ensure that they align to Air Canada’s business/ information security requirementsEnsure that the company’s internal technological processes and services comply with community expectations, laws, and regulations for privacy, security, and social responsibilityRepresent the organization and take an active participation on different IT business or security airline specific forumsSupporting the leadership team on strategic initiatives specific to the respective portfolioQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role9-12 years of IT technology with minimum 5 years in an IT Security role, operations and people leadership experience in a large companyCertification in Information Security (CISSP, ISC, CISM) practices and policiesExceptional analytical, organizational and communication skillsSelf-motivated and independent workerPossess investigative nature and be self-motivatedResults oriented with proactive and methodical approach to problem solvingAble to multi-task and work under pressure against tight deadlines and changing prioritiesMust be a team player with ability to work closely with diverse groups and working stylesAbility to establish and maintain effective business relationshipsFlexibility and willingness to work extended hours, when requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. This is a position within the Network Services team interacting with the Air Canada business, other IT teams, primary vendors and service providers to fulfill our mandate to the global Air Canada Network. This position requires to collaborate with a broad range of groups, both within the company and with external IT and business partners. The individual will contribute to the delivery and management of the network services and provide valuable input to be used in the annual technology planning and budget processes.  This position will be reporting to the Manager, Network Solutions.Functional AccountabilitiesEnsure network solutions and services are in alignment with Air Canada’s business goals and objectivesDevelop and plan strategy, policy and service delivery framework for the Air Canada Network and servicesEstablish standards for network infrastructure, ensuring their performance across all system design, development and maintenance activitiesSupport the problem, defect, and incident management processes for seamless operations of Infrastructure and Cloud platformsSupport the production release management process by managing and participating in deployments and any necessary production regression testsSupport in delivering evidence of Network Security compliance to audit requestsDevelop and measure performance and functional metrics for all network technologies and services Manage vendor’s responsibility for delivery of the services in the respective network Infrastructure areaResponsible for providing technical direction necessary to design, develop, implement, debug, document and support Air Canada’s technology systems Define development and testing best practices to be followed in developing and maintenance of Air Canada’s technology systems Analyze solution requirements to develop and test the functional and/or technical design of a solution and serve as a liaison and subject matter expert on technology mattersParticipate in all Scrum time boxed activities and ceremoniesUndertake technical feasibility assessments of proposed solutions based on current technology constraintsMaintain expert working knowledge of current state network technologies, services, and research emerging technology trends Manage all cycles of development and testing, including, planning, architecture, implementation, QA, and operations; work to continuously improve software development processesDefine and enforce technical standards for quality, maintainability, scalability, availability, and securityParticipate in business planning, product roadmaps, and business strategy discussions. Collaborate with management and stakeholders to define priorities for features and releasesOversee development and testing of new features and ensure the optimization of existing ones to drive maximum performanceQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role9+ years of IT technology Expert knowledge in at least one network technologyWired LANWiFiVoice over IPNetwork SecurityLoad BalancingWide Area NetworkKnowledge of current network technologies and trendsAbility to communicate technical concepts in a non-technical mannerAbility to work effectively under pressure and in rapidly changing environments or uncertain conditionsDemonstrates openness and willingness to adapt to different and new ways of doing things Takes responsibility for the results and actively participates in the future direction of the organizationAbility to work cooperatively with others on a team, and to establish and maintain effective business relationshipsCapable of solving complex problems by using a logical, systematic, and sequential approachFlexibility and willingness to work extended hours, when requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. This is a position within the Network Services team interacting with the Air Canada business, other IT teams, primary vendors and service providers to fulfill our mandate to the global Air Canada Network. This position requires to collaborate with a broad range of groups, both within the company and with external IT and business partners. The individual will contribute to the delivery and management of the network services and provide valuable input to be used in the annual technology planning and budget processes.  This position will be reporting to the Manager, Network Solutions.Functional AccountabilitiesEnsure network solutions and services are in alignment with Air Canada’s business goals and objectivesDevelop and plan strategy, policy and service delivery framework for the Air Canada Network and servicesEstablish standards for network infrastructure, ensuring their performance across all system design, development and maintenance activitiesSupport the problem, defect, and incident management processes for seamless operations of Infrastructure and Cloud platformsSupport the production release management process by managing and participating in deployments and any necessary production regression testsSupport in delivering evidence of Network Security compliance to audit requestsDevelop and measure performance and functional metrics for all network technologies and services Manage vendor’s responsibility for delivery of the services in the respective network Infrastructure areaResponsible for providing technical direction necessary to design, develop, implement, debug, document and support Air Canada’s technology systems Define development and testing best practices to be followed in developing and maintenance of Air Canada’s technology systems Analyze solution requirements to develop and test the functional and/or technical design of a solution and serve as a liaison and subject matter expert on technology mattersParticipate in all Scrum time boxed activities and ceremoniesUndertake technical feasibility assessments of proposed solutions based on current technology constraintsMaintain expert working knowledge of current state network technologies, services, and research emerging technology trends Manage all cycles of development and testing, including, planning, architecture, implementation, QA, and operations; work to continuously improve software development processesDefine and enforce technical standards for quality, maintainability, scalability, availability, and securityParticipate in business planning, product roadmaps, and business strategy discussions. Collaborate with management and stakeholders to define priorities for features and releasesOversee development and testing of new features and ensure the optimization of existing ones to drive maximum performanceQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role9+ years of IT technology Expert knowledge in at least one network technologyWired LANWiFiVoice over IPNetwork SecurityLoad BalancingWide Area NetworkKnowledge of current network technologies and trendsAbility to communicate technical concepts in a non-technical mannerAbility to work effectively under pressure and in rapidly changing environments or uncertain conditionsDemonstrates openness and willingness to adapt to different and new ways of doing things Takes responsibility for the results and actively participates in the future direction of the organizationAbility to work cooperatively with others on a team, and to establish and maintain effective business relationshipsCapable of solving complex problems by using a logical, systematic, and sequential approachFlexibility and willingness to work extended hours, when requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Specialist, Cybersecurity Compliance will be working in a fast paced and innovative environment supporting the overall security posture of Air Canada’s technology environment: cyber monitoring, detection, and response systems. Air Canada’s cyber security systems are foundational to protecting the data and systems that allow its customers to fly safely.  The Specialist, Cybersecurity Compliance acts as a cyber security subject matter expert and provides guidance concerning the cyber security program, cyber risks and compliance for Air Canada and its affiliates. He/she will consult, advise and lead the execution of cyber initiatives part of the cyber security program, and partner with teams across the company to optimize company’s security posture while ensuring the business is able to innovate. This position also manages relationships with the key Service Providers. Responsibilities:Lead, monitor and advise on the execution of assessments to ensure compliance with internal information security policies and procedures, as well as external requirementsSupport multiple audits and compliance assessments and report status to managementIdentify cyber risks, communicate and develop “best practice” solutions, and implement mitigating controls consistent with company strategyContribute to the development, documentation, monitoring and maintenance of information security standards, policies and protocols to ensure organizational infrastructure, data and resources are protected from unauthorized and inappropriate use or accessEnsure adherence to laws and regulations, internal policies, processes, and proceduresProvide expertise in the definition, selection and implementation of cyber security related controlsOwns the risk register and compliance action items to ensure IT is compliant to Air Canada’s corporate risk requirements Assist in the development and implementation of a standard framework to assess the relative scope and magnitude of information technology, regulatory and compliance risksAdvise the organization about cyber security threats, technologies and related regulatory requirementsConsult on regulatory compliance requirements, reporting and questions.Participate in new business initiatives and product development activities to promote and implement functionality necessary to support required compliance capabilitiesCollaborate with different departments (i.e. Architecture, Data management, Legal, Privacy) to ensure that data security practices satisfy cyber security, privacy and compliance requirementsRepresent the organization and take an active participation on different business or security airline specific forumsSupport the leadership team on strategic initiatives specific to the respective portfolioQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role. Minimum 7 years of experience in a cyber security and/or risk and compliance role.Current information security certification (CISSP, CISM or equivalent)Relevant privacy industry certifications (e.g. CIPP, CIPM, etc.) a plusStrong knowledge and understanding of cyber security concepts, protocols, industry best practices, strategies, frameworks and regulations such as SOC2, SOX, PCI DSS, ISO, CoBIT, NIST, PIPEDA, GDPRRelevant experience defining business processes and controls around sensitive data and applications to ensure compliance with data protection regulations (e.g. PIPEDA, GDPR)Strong communication skills, (written and verbal), and the ability to bridge the language between technology and businessSelf-motivated and capable to work with minimal supervisionResults oriented with proactive and methodical approach to problem solvingAble to multi-task and work under pressure against tight deadlines and changing prioritiesMust be a team player with ability to work closely with diverse groups and working stylesAbility to establish and maintain effective business relationshipsConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Specialist, Cybersecurity Compliance will be working in a fast paced and innovative environment supporting the overall security posture of Air Canada’s technology environment: cyber monitoring, detection, and response systems. Air Canada’s cyber security systems are foundational to protecting the data and systems that allow its customers to fly safely.  The Specialist, Cybersecurity Compliance acts as a cyber security subject matter expert and provides guidance concerning the cyber security program, cyber risks and compliance for Air Canada and its affiliates. He/she will consult, advise and lead the execution of cyber initiatives part of the cyber security program, and partner with teams across the company to optimize company’s security posture while ensuring the business is able to innovate. This position also manages relationships with the key Service Providers. Responsibilities:Lead, monitor and advise on the execution of assessments to ensure compliance with internal information security policies and procedures, as well as external requirementsSupport multiple audits and compliance assessments and report status to managementIdentify cyber risks, communicate and develop “best practice” solutions, and implement mitigating controls consistent with company strategyContribute to the development, documentation, monitoring and maintenance of information security standards, policies and protocols to ensure organizational infrastructure, data and resources are protected from unauthorized and inappropriate use or accessEnsure adherence to laws and regulations, internal policies, processes, and proceduresProvide expertise in the definition, selection and implementation of cyber security related controlsOwns the risk register and compliance action items to ensure IT is compliant to Air Canada’s corporate risk requirements Assist in the development and implementation of a standard framework to assess the relative scope and magnitude of information technology, regulatory and compliance risksAdvise the organization about cyber security threats, technologies and related regulatory requirementsConsult on regulatory compliance requirements, reporting and questions.Participate in new business initiatives and product development activities to promote and implement functionality necessary to support required compliance capabilitiesCollaborate with different departments (i.e. Architecture, Data management, Legal, Privacy) to ensure that data security practices satisfy cyber security, privacy and compliance requirementsRepresent the organization and take an active participation on different business or security airline specific forumsSupport the leadership team on strategic initiatives specific to the respective portfolioQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role. Minimum 7 years of experience in a cyber security and/or risk and compliance role.Current information security certification (CISSP, CISM or equivalent)Relevant privacy industry certifications (e.g. CIPP, CIPM, etc.) a plusStrong knowledge and understanding of cyber security concepts, protocols, industry best practices, strategies, frameworks and regulations such as SOC2, SOX, PCI DSS, ISO, CoBIT, NIST, PIPEDA, GDPRRelevant experience defining business processes and controls around sensitive data and applications to ensure compliance with data protection regulations (e.g. PIPEDA, GDPR)Strong communication skills, (written and verbal), and the ability to bridge the language between technology and businessSelf-motivated and capable to work with minimal supervisionResults oriented with proactive and methodical approach to problem solvingAble to multi-task and work under pressure against tight deadlines and changing prioritiesMust be a team player with ability to work closely with diverse groups and working stylesAbility to establish and maintain effective business relationshipsConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The mandate at Air Canada Cargo is to develop a Big Data and AI ecosystem to improve experiences for customers, employees and partners while capturing opportunities to apply AI capabilities in the operation.  This is a unique opportunity to work with state-of-the-art technologies, and to contribute to the creation of the Air Canada of tomorrow.  We are looking for a candidate who has a strong background in data science and experience in implementing AI models in the business.Key Functions and Accountabilities:Responsible for the oversight of the data science models produced by the Information Technology AI data scientists for cargoDevelop and implement processes for the end-to-end deployment of the data science modelsOversight of the data science elements of ModelOps - Define Key Performance Indicators (KPIs), monitor, track and provide recommendations on improvements to models to increase accuracyEnsure the optimization of data science models, including feature selection and buildAct as intermediary between the cargo business and the Information Technology data science teams to ensure mutual understanding of business problems and AI solutionsEnsure AI model performance are at the highest levels Leverage visualization tools to present data science outputsKey participant in the strategic development and execution of the Cargo AI Roadmap Effectively prepare steering committee presentations for senior managementCoach and educate business stakeholders on the use of data science modelsWork with Information Technology teams to fully understand the potential and capabilities of the AI tools used and constantly innovating using the latest functionalitiesWork collaboratively in developing new AI driven solutions with a multi-disciplinary team including business stakeholders, change managers, business translators, data scientists, data engineers and developersQualifications Undergraduate degree in mathematics, operational research, or other quantitative fieldMBA or other equivalent business experience5+ years of experience working with data science modelingStrong analytical skillsUnderstanding of the cargo industryExperience in data visualization and analytical toolsExperience and understanding in statistical modelling and machine learning techniquesExperience with common data science toolkits Experience with cloud machine learning tools (Azure ML, Databricks), an assetProgramming experience in at least two of the following languages: R, Python, Scala, SQLStrong communications, presentation, and decision-making skillsAbility to translate business needs into technical requirementsStrong and effective interpersonal and communication skills, both verbal and written.Ability to work independently under pressure. Strong team orientationDetail oriented, strong organizational skills and analytical abilitiesA strong understanding of technological integrations including program delivery, continuous implementation, and delivery processesConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. 
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The mandate at Air Canada Cargo is to develop a Big Data and AI ecosystem to improve experiences for customers, employees and partners while capturing opportunities to apply AI capabilities in the operation.  This is a unique opportunity to work with state-of-the-art technologies, and to contribute to the creation of the Air Canada of tomorrow.  We are looking for a candidate who has a strong background in data science and experience in implementing AI models in the business.Key Functions and Accountabilities:Responsible for the oversight of the data science models produced by the Information Technology AI data scientists for cargoDevelop and implement processes for the end-to-end deployment of the data science modelsOversight of the data science elements of ModelOps - Define Key Performance Indicators (KPIs), monitor, track and provide recommendations on improvements to models to increase accuracyEnsure the optimization of data science models, including feature selection and buildAct as intermediary between the cargo business and the Information Technology data science teams to ensure mutual understanding of business problems and AI solutionsEnsure AI model performance are at the highest levels Leverage visualization tools to present data science outputsKey participant in the strategic development and execution of the Cargo AI Roadmap Effectively prepare steering committee presentations for senior managementCoach and educate business stakeholders on the use of data science modelsWork with Information Technology teams to fully understand the potential and capabilities of the AI tools used and constantly innovating using the latest functionalitiesWork collaboratively in developing new AI driven solutions with a multi-disciplinary team including business stakeholders, change managers, business translators, data scientists, data engineers and developersQualifications Undergraduate degree in mathematics, operational research, or other quantitative fieldMBA or other equivalent business experience5+ years of experience working with data science modelingStrong analytical skillsUnderstanding of the cargo industryExperience in data visualization and analytical toolsExperience and understanding in statistical modelling and machine learning techniquesExperience with common data science toolkits Experience with cloud machine learning tools (Azure ML, Databricks), an assetProgramming experience in at least two of the following languages: R, Python, Scala, SQLStrong communications, presentation, and decision-making skillsAbility to translate business needs into technical requirementsStrong and effective interpersonal and communication skills, both verbal and written.Ability to work independently under pressure. Strong team orientationDetail oriented, strong organizational skills and analytical abilitiesA strong understanding of technological integrations including program delivery, continuous implementation, and delivery processesConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. 
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Senior Manager, IT Quality Assurance, the Senior Analyst, IT Quality Assurance develops and delivers best in class, reliable and cost-effective quality assurance & quality control solutions for Air Canada’s technology systems and products.  KEY FUNCTIONS Collaborate with cross functional teams and communicate to our internal and external stakeholders the test progression, defect status reports and operational performanceEnsure creation and maintenance of test cases & scripts, test plans, test metrics, defect metrics and review of the design and efficacy of test cases and test scriptsConsolidate data to produce KPI metrics and dashboards to report against product quality, test progressions, risk analysis and release readinessAnalyze defects & release related incidents and customer feedback to identify trends and incorporate preventive actions and mitigations as requiredPerform sample testing of technology systems to verify compliance to customer requirementsEnsure software quality assurance for all phases of larger and more-complex development projectsIdentify gaps in testing and quality issues and create solutions to be incorporated into software and firmware architectureAnalyze technology trends to determine impact to the achievement of business goalsSupport the definition and maintenance of test methods, techniques and calculations for identifying ways to improve QA servicesProvide technical and operational inputs to Business Governance and Operational Management CommitteesResponsible for working within a sub-functional area to ensure synergistic collaboration and attain shared goalsResponsible for supporting the development of technical capabilities of the on/offshore teams specific to their sub-function Participate in Management and Operational Committees according to cadence, as requiredResponsible for handling moderate to high amount of complexity and drive decision making specific to processes and priorities for a functional areaResponsible for driving continuous improvement objectives for a functional areaLeading a team of onshore/offshore testersCross-functional interaction and communication with delivery stakeholders in addition to senior leadersQuality Control points, regulatory compliance to WCAG 2.0 and IT Internal ControlsHigh - cross-functional collaboration, large to complex projectsQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role6+ years in QA as a tester / test lead / test managerStrong knowledge of SQL scripting and data validation techniquesAutomation exposure and experience with JMeter, detailed understanding of APIs, HTTP, XML, SOAP, EJB synchronous communication, JMS messages and JSONExpertise in QA tools and techniques, bug tracking systems, source control, test case design and automation, Agile & Waterfall methodologiesITIL v.3 or v.4 foundational level or higher is an assetExperience with Enterprise systems such as JIRA, Confluence; Azure; DevOpsStrong foundation in systems testing and software QA best practices, methodologies and techniques encompassing the full build, test, and deploy cycleExperience with test automation frameworks. Solutioning & improving quality frameworks. Airline domain knowledge is an assetISTQB foundational level or higherNote : If the selected candidate does not meet the required years of experience for the role, they may be considered for another opportunity that fits their profile and interests.ASSETSDemonstrate significant technical depth to balance tactical and strategic prioritiesAbility to quickly learn and become familiar with the software product being tested - ability to understand the business domain & customers’ needsMust be a team player, well organized and efficient with excellent judgment and decision-making skills.Solid writing and communication skills - ability to clearly articulate verbally Ability to work independently with minimal supervisionConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Senior Manager, IT Quality Assurance, the Senior Analyst, IT Quality Assurance develops and delivers best in class, reliable and cost-effective quality assurance & quality control solutions for Air Canada’s technology systems and products.  KEY FUNCTIONS Collaborate with cross functional teams and communicate to our internal and external stakeholders the test progression, defect status reports and operational performanceEnsure creation and maintenance of test cases & scripts, test plans, test metrics, defect metrics and review of the design and efficacy of test cases and test scriptsConsolidate data to produce KPI metrics and dashboards to report against product quality, test progressions, risk analysis and release readinessAnalyze defects & release related incidents and customer feedback to identify trends and incorporate preventive actions and mitigations as requiredPerform sample testing of technology systems to verify compliance to customer requirementsEnsure software quality assurance for all phases of larger and more-complex development projectsIdentify gaps in testing and quality issues and create solutions to be incorporated into software and firmware architectureAnalyze technology trends to determine impact to the achievement of business goalsSupport the definition and maintenance of test methods, techniques and calculations for identifying ways to improve QA servicesProvide technical and operational inputs to Business Governance and Operational Management CommitteesResponsible for working within a sub-functional area to ensure synergistic collaboration and attain shared goalsResponsible for supporting the development of technical capabilities of the on/offshore teams specific to their sub-function Participate in Management and Operational Committees according to cadence, as requiredResponsible for handling moderate to high amount of complexity and drive decision making specific to processes and priorities for a functional areaResponsible for driving continuous improvement objectives for a functional areaLeading a team of onshore/offshore testersCross-functional interaction and communication with delivery stakeholders in addition to senior leadersQuality Control points, regulatory compliance to WCAG 2.0 and IT Internal ControlsHigh - cross-functional collaboration, large to complex projectsQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role6+ years in QA as a tester / test lead / test managerStrong knowledge of SQL scripting and data validation techniquesAutomation exposure and experience with JMeter, detailed understanding of APIs, HTTP, XML, SOAP, EJB synchronous communication, JMS messages and JSONExpertise in QA tools and techniques, bug tracking systems, source control, test case design and automation, Agile & Waterfall methodologiesITIL v.3 or v.4 foundational level or higher is an assetExperience with Enterprise systems such as JIRA, Confluence; Azure; DevOpsStrong foundation in systems testing and software QA best practices, methodologies and techniques encompassing the full build, test, and deploy cycleExperience with test automation frameworks. Solutioning & improving quality frameworks. Airline domain knowledge is an assetISTQB foundational level or higherNote : If the selected candidate does not meet the required years of experience for the role, they may be considered for another opportunity that fits their profile and interests.ASSETSDemonstrate significant technical depth to balance tactical and strategic prioritiesAbility to quickly learn and become familiar with the software product being tested - ability to understand the business domain & customers’ needsMust be a team player, well organized and efficient with excellent judgment and decision-making skills.Solid writing and communication skills - ability to clearly articulate verbally Ability to work independently with minimal supervisionConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Specialist, Cybersecurity will be working in a fast paced and innovative environment supporting the overall security posture of Air Canada’s technology environment. Air Canada’s cyber security systems are foundational to protecting the data and systems that allow its customers to fly safely. This position can be based in Toronto or Montreal. The Specialist, Cybersecurity acts as a cyber security subject matter expert and provides guidance concerning the cyber security assurance program, cyber risks and compliance for Air Canada and its affiliates. He/she will evaluate Air Canada’s existing security systems to determine potential cybersecurity risks, provide inputs on security requirements for personal, commercial and financial data as well as the operation of Air Canada IT networks and infrastructure. Cyber security threats continue to evolve, and the Cyber Security team will evolve with it.This position will be reporting to the Manager, Cybersecurity, Assurance Functional Accountabilities Leads the execution of assurance activities (ex. penetration tests, application security testing etc.).Review, interpret and recommend remediations based on security scanning reports (SAST, DAST and pen-test).Validates the results of the assurance tests with the internal and external stakeholders. Manage cybersecurity defects/vulnerabilities from identification to remediation.Performs risk assessments, documents them and support the implementation of mitigating controls consistent with company strategy.Collaborates with different stakeholders (i.e. Advisory, Architecture, Project team) to ensure that business and technical requirements are properly identified.Collaborates with Strategic Procurement for the sourcing exercise and on-boarding of the third-parties for the execution of assurance activities.Generate security reports for IT administrators and business managers to evaluate the efficacy of security systems and policies.Identify Cyber risks, communicate and develop “best practice” solutions, and implement mitigating controls consistent with company strategy.Introduce new processes and ensure that gaps in the aforementioned items are identified and addressed ahead of time.Represent the organization and take an active participation on different IT business or security airline specific forums.Supporting the leadership team on strategic initiatives specific to the respective portfolio.Qualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role6-8 years of IT technology, operations, and people leadership experience in a large company, with a minimum of 4 years of experience in a cyber security and/or risk & compliance role.Extensive application security, SDLC and integration understanding.Current information security certification (CISSP, CISM or equivalent) is an asset.Strong knowledge and understanding of cyber security concepts, protocols, industry best practices, strategies, frameworks and regulations such as SOX, PCI DSS, ISO, CoBIT, NIST, PIPEDA, GDPR.Exceptional analytical, organizational and communication skills.Self-motivated and independent worker.Possess investigative nature and be self-motivated.Results oriented with proactive and methodical approach to problem solving.Able to multi-task and work under pressure against tight deadlines and changing priorities.Must be a team player with ability to work closely with diverse groups and working styles.Ability to establish and maintain effective business relationships.Flexibility and willingness to work extended hours, when required.Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Specialist, Cybersecurity will be working in a fast paced and innovative environment supporting the overall security posture of Air Canada’s technology environment. Air Canada’s cyber security systems are foundational to protecting the data and systems that allow its customers to fly safely. This position can be based in Toronto or Montreal. The Specialist, Cybersecurity acts as a cyber security subject matter expert and provides guidance concerning the cyber security assurance program, cyber risks and compliance for Air Canada and its affiliates. He/she will evaluate Air Canada’s existing security systems to determine potential cybersecurity risks, provide inputs on security requirements for personal, commercial and financial data as well as the operation of Air Canada IT networks and infrastructure. Cyber security threats continue to evolve, and the Cyber Security team will evolve with it.This position will be reporting to the Manager, Cybersecurity, Assurance Functional Accountabilities Leads the execution of assurance activities (ex. penetration tests, application security testing etc.).Review, interpret and recommend remediations based on security scanning reports (SAST, DAST and pen-test).Validates the results of the assurance tests with the internal and external stakeholders. Manage cybersecurity defects/vulnerabilities from identification to remediation.Performs risk assessments, documents them and support the implementation of mitigating controls consistent with company strategy.Collaborates with different stakeholders (i.e. Advisory, Architecture, Project team) to ensure that business and technical requirements are properly identified.Collaborates with Strategic Procurement for the sourcing exercise and on-boarding of the third-parties for the execution of assurance activities.Generate security reports for IT administrators and business managers to evaluate the efficacy of security systems and policies.Identify Cyber risks, communicate and develop “best practice” solutions, and implement mitigating controls consistent with company strategy.Introduce new processes and ensure that gaps in the aforementioned items are identified and addressed ahead of time.Represent the organization and take an active participation on different IT business or security airline specific forums.Supporting the leadership team on strategic initiatives specific to the respective portfolio.Qualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role6-8 years of IT technology, operations, and people leadership experience in a large company, with a minimum of 4 years of experience in a cyber security and/or risk & compliance role.Extensive application security, SDLC and integration understanding.Current information security certification (CISSP, CISM or equivalent) is an asset.Strong knowledge and understanding of cyber security concepts, protocols, industry best practices, strategies, frameworks and regulations such as SOX, PCI DSS, ISO, CoBIT, NIST, PIPEDA, GDPR.Exceptional analytical, organizational and communication skills.Self-motivated and independent worker.Possess investigative nature and be self-motivated.Results oriented with proactive and methodical approach to problem solving.Able to multi-task and work under pressure against tight deadlines and changing priorities.Must be a team player with ability to work closely with diverse groups and working styles.Ability to establish and maintain effective business relationships.Flexibility and willingness to work extended hours, when required.Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
      • Verdun, Québec
      • Contract
      • Act as responsible for the development of solution architecture, validation of assessments, technical specifications, validation of compliance with the enterprise architecture and technical representation of the client• Interact with business analysts and line of business experts to understand solution needs• Collaborate with the various teams in order to ensure compliance with the guidelines and support them in achieving their objectives• Communicate with the teams to facilitate the resolution of issues, the completion of project activities and the management of priorities• Play the role of catalyst to support interactions and synergy between the project team, business lines and IT teams• Report on the progress of various tasks as needed• Diagnose problematic situations and intervene in the resolution of complex problems by ensuring the implementation of permanent corrective measures, with a view to continuous improvement• Occasionally act as an expert to advise senior management on technology solutions.Required Skills :• Completed Bachelor's degree, related to the sector of activity, and 10 years of relevant experience or Completed Master's degree, related to the sector of activity and 7 years of relevant experience in solutions architecture• Excellent ability to popularize and present technical information and ability to assimilate complex technological concepts• Ability to develop a bond with its partners, to work in an agile way and to make decisions.• Expertise in evaluating solutions and costs• Expertise in one or more of the following technologies:• Inter-system integration (Kafka, MQ, API, microservices, etc)• Digital technologies (market place, React framework, open APIs, Security, mobile/web)• Cloud based environment (AWS)• Excellent ability to work in complex environments and to assimilate complex technological concepts• Leadership, marked initiative taking into account the deadlines imposed by the business sector, and ease in using business language• Knowledge of enterprise architecture, an asset.• Bilingualism (spoken/written) French and EnglishAdvantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Act as responsible for the development of solution architecture, validation of assessments, technical specifications, validation of compliance with the enterprise architecture and technical representation of the client• Interact with business analysts and line of business experts to understand solution needs• Collaborate with the various teams in order to ensure compliance with the guidelines and support them in achieving their objectives• Communicate with the teams to facilitate the resolution of issues, the completion of project activities and the management of priorities• Play the role of catalyst to support interactions and synergy between the project team, business lines and IT teams• Report on the progress of various tasks as needed• Diagnose problematic situations and intervene in the resolution of complex problems by ensuring the implementation of permanent corrective measures, with a view to continuous improvement• Occasionally act as an expert to advise senior management on technology solutions.Required Skills :• Completed Bachelor's degree, related to the sector of activity, and 10 years of relevant experience or Completed Master's degree, related to the sector of activity and 7 years of relevant experience in solutions architecture• Excellent ability to popularize and present technical information and ability to assimilate complex technological concepts• Ability to develop a bond with its partners, to work in an agile way and to make decisions.• Expertise in evaluating solutions and costs• Expertise in one or more of the following technologies:• Inter-system integration (Kafka, MQ, API, microservices, etc)• Digital technologies (market place, React framework, open APIs, Security, mobile/web)• Cloud based environment (AWS)• Excellent ability to work in complex environments and to assimilate complex technological concepts• Leadership, marked initiative taking into account the deadlines imposed by the business sector, and ease in using business language• Knowledge of enterprise architecture, an asset.• Bilingualism (spoken/written) French and EnglishAdvantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Verdun, Québec
      • Contract
      Functional Analyst – DataTHE CHALLENGES- Understand the context of the project related to the protection of personal information and the related business issues.- Accompany the various partners in their approach to business solutions or technical solutions.- Understand and challenge the business needs as well as the architectural requirements and convert them into functional requirements while ensuring the traceability of the requirements.- Write detailed functional analyzes (aligning with business needs and the architecture solution), validate them with business partners, present them to developers and validate their proper implementation.- Produce the relevant documentation supporting the functional analysis (use case, sequence diagram, etc.)- Design and support the development of the solutions defined so that they meet the functional and technical standards required.- Perform functional tests and assist the test team in the development and implementation of acceptance tests of the developed solutions.- Make diagnoses, carry out, coordinate and solve problems relating to the proper functioning of the solutions.- Analyze the impacts on the solution and suggest action plans for adjustments.- Understand the different data models (conceptual, physical)- Learn and put into practice new methodologies to achieve the objectives of the organization.Internal requirements- Bachelor's degree in computer science, administration or equivalent with a minimum of 5 years of experience in IT as a functional analyst- Experience in a banking environment desirable- Relevant knowledge of data integration or data management solutions- Knowledge and hands-on experience with agile development methodologies- Experience in producing detailed and relevant user stories for a project- Knowledge of the Atlassian suite (Jira, Confluence, Bitbucket)- Knowledge and hands-on experience with automated testing quality assurance- Knowledge of the concepts, technologies and solutions of a modern digital platform (Microservices, API, Real-time data flow, Orchestration, "Straight Through Processing", etc.) and their application in the context of Customer data management , an asset- Knowledge of Master Data Management, an asset- Knowledge of UML and BPMN, an asset- Knowledge and practical experience of behavior-driven programming (BDD), an asset- Excellent problem-solving skills and Demonstrate autonomy/proactivity- Collaborates effectively, have rigor and attention to detail- Ability to work in a constantly changing environment (architecture, solution, infrastructure, organizational)- Excellent interpersonal skills in a team context and relationship with business partners- Ability to document and communicate on a daily basis in French and EnglishAdvantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Functional Analyst – DataTHE CHALLENGES- Understand the context of the project related to the protection of personal information and the related business issues.- Accompany the various partners in their approach to business solutions or technical solutions.- Understand and challenge the business needs as well as the architectural requirements and convert them into functional requirements while ensuring the traceability of the requirements.- Write detailed functional analyzes (aligning with business needs and the architecture solution), validate them with business partners, present them to developers and validate their proper implementation.- Produce the relevant documentation supporting the functional analysis (use case, sequence diagram, etc.)- Design and support the development of the solutions defined so that they meet the functional and technical standards required.- Perform functional tests and assist the test team in the development and implementation of acceptance tests of the developed solutions.- Make diagnoses, carry out, coordinate and solve problems relating to the proper functioning of the solutions.- Analyze the impacts on the solution and suggest action plans for adjustments.- Understand the different data models (conceptual, physical)- Learn and put into practice new methodologies to achieve the objectives of the organization.Internal requirements- Bachelor's degree in computer science, administration or equivalent with a minimum of 5 years of experience in IT as a functional analyst- Experience in a banking environment desirable- Relevant knowledge of data integration or data management solutions- Knowledge and hands-on experience with agile development methodologies- Experience in producing detailed and relevant user stories for a project- Knowledge of the Atlassian suite (Jira, Confluence, Bitbucket)- Knowledge and hands-on experience with automated testing quality assurance- Knowledge of the concepts, technologies and solutions of a modern digital platform (Microservices, API, Real-time data flow, Orchestration, "Straight Through Processing", etc.) and their application in the context of Customer data management , an asset- Knowledge of Master Data Management, an asset- Knowledge of UML and BPMN, an asset- Knowledge and practical experience of behavior-driven programming (BDD), an asset- Excellent problem-solving skills and Demonstrate autonomy/proactivity- Collaborates effectively, have rigor and attention to detail- Ability to work in a constantly changing environment (architecture, solution, infrastructure, organizational)- Excellent interpersonal skills in a team context and relationship with business partners- Ability to document and communicate on a daily basis in French and EnglishAdvantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Verdun, Québec
      • Contract
      - You are versatile, organized and a good communicator?- You synthesize complex ideas easily?- You excel at handling all aspects of business and functional analysis, definition of business needs, analysis of non-functional requirements, business processes, quality, tests and data at the application and/or infrastructure level?As an Analyst 3.0, you will be contributing to the implementation of our new architecture and the transformation of our technology ecosystem to enhance the experience of all employees. You will participate in large-scale projects that will allow you to excel while creating strong collaborative links with different sectors of the Bank.Your role:- Interact with different stakeholders to understand business needs- Collaborate with multidisciplinary teams (line of business, developers, analysts, solution architect, etc.) and be able to offer different analyses (functional, data, QA)- Prepare and execute various test cases- Diagnose problematic situations and intervene in the resolution of complex problems- Understand the impact of technology on business processes, applications and data in order to enrich the performed analyses.- Be accountable for the quality of the analyses and tests performed- Ensure the development of functional solutions in close collaboration with the developers- Develop and acquire relevant skills to adapt to the needsRequired:- Bachelor's degree, related to the industry, and six years of relevant experience- Demonstrated experience in business, functional and data analysis in a complex ecosystem- Demonstrated experience in QA- Knowledge of modern ecosystem concepts, technologies and solutions: Domain-based Architecture, Microservices, APIs, streaming, Cloud technologies, DevOps, etc.- Experience in Agile delivery- Experience in CI/CD- Rigor, autonomy and great ability to take charge- Team player, initiative and communication skillsAdvantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      - You are versatile, organized and a good communicator?- You synthesize complex ideas easily?- You excel at handling all aspects of business and functional analysis, definition of business needs, analysis of non-functional requirements, business processes, quality, tests and data at the application and/or infrastructure level?As an Analyst 3.0, you will be contributing to the implementation of our new architecture and the transformation of our technology ecosystem to enhance the experience of all employees. You will participate in large-scale projects that will allow you to excel while creating strong collaborative links with different sectors of the Bank.Your role:- Interact with different stakeholders to understand business needs- Collaborate with multidisciplinary teams (line of business, developers, analysts, solution architect, etc.) and be able to offer different analyses (functional, data, QA)- Prepare and execute various test cases- Diagnose problematic situations and intervene in the resolution of complex problems- Understand the impact of technology on business processes, applications and data in order to enrich the performed analyses.- Be accountable for the quality of the analyses and tests performed- Ensure the development of functional solutions in close collaboration with the developers- Develop and acquire relevant skills to adapt to the needsRequired:- Bachelor's degree, related to the industry, and six years of relevant experience- Demonstrated experience in business, functional and data analysis in a complex ecosystem- Demonstrated experience in QA- Knowledge of modern ecosystem concepts, technologies and solutions: Domain-based Architecture, Microservices, APIs, streaming, Cloud technologies, DevOps, etc.- Experience in Agile delivery- Experience in CI/CD- Rigor, autonomy and great ability to take charge- Team player, initiative and communication skillsAdvantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Verdun, Québec
      • Contract
      • Master the technological ecosystem and understand the interrelationships• Understand and document current processes• Ability to establish and optimize target processes by working closely with multiple stakeholders• Produce impact analyzes resulting from the changes caused by the target processes• Understand business issues, identify stakeholder needs, propose and implement IT strategies and solutions, taking into account the varied nature of files in order to support project implementation• Establish the work to be done according to priorities based on business value and risks• Collect, document and analyze information in order to validate and prioritize the business needs of the client and all stakeholders and ensure that they are in line with the Bank's strategic orientations• Analyze the data required as part of the delivery of the solution• Make the link between business needs and technological requirements• Ensure the delivery of a solution that adequately meets business needs and fits with the target architecture• Identify and document information on stakeholders and their needs (issues to be resolved, technical requirements, business processes, data flows, etc.)• Ensure the delivery of analyzes and documents related to a smooth operational change management for stakeholders• Support the business sectors and IT in each step of the program• Perform various analyzes (context, issues, impacts, functional, non-functional and informational, processes, business rules) to produce a diagnosis of the gaps between the current situation and the target situation.Your profile• Bachelor's degree related to the sector of activity and four years of relevant experience OR University certificate/Diploma of college studies and seven years of relevant experience• Demonstrated experience in business analysis• Knowledge of the IT ecosystem of corporate banking sectors (Asset)• Knowledge of Agile methodology (Scrum and Kanban)• Experience in complex project delivery and multiple integrations• Experience delivering ERP, CRM and business systems projects.• Experience in delivery in SAFE mode, Agile Jira, Confluences etc.• Experience in business process management• Experience in change management• Great ability to think strategically, strong vision, excellent analytical and synthesis skills, as well as oral and written communication• Ability to work in a team and facilitate decision-making• Experience working in cooperation with multiple Business and IT architects as well as several Product Owners.• Ability to give presentations to strategic and management committees, as well as to participate in them• Understanding of delivery cycle/life cycle of products/services, desirable• Rigor and great ability to take charge• Customer orientation and strong interpersonal skills• Team player, ability to positively influence and mobilize stakeholders• Adaptability in a changing context• Leadership, initiative, autonomy and communication skills• Bilingualism (spoken/written) in French and English.Advantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Master the technological ecosystem and understand the interrelationships• Understand and document current processes• Ability to establish and optimize target processes by working closely with multiple stakeholders• Produce impact analyzes resulting from the changes caused by the target processes• Understand business issues, identify stakeholder needs, propose and implement IT strategies and solutions, taking into account the varied nature of files in order to support project implementation• Establish the work to be done according to priorities based on business value and risks• Collect, document and analyze information in order to validate and prioritize the business needs of the client and all stakeholders and ensure that they are in line with the Bank's strategic orientations• Analyze the data required as part of the delivery of the solution• Make the link between business needs and technological requirements• Ensure the delivery of a solution that adequately meets business needs and fits with the target architecture• Identify and document information on stakeholders and their needs (issues to be resolved, technical requirements, business processes, data flows, etc.)• Ensure the delivery of analyzes and documents related to a smooth operational change management for stakeholders• Support the business sectors and IT in each step of the program• Perform various analyzes (context, issues, impacts, functional, non-functional and informational, processes, business rules) to produce a diagnosis of the gaps between the current situation and the target situation.Your profile• Bachelor's degree related to the sector of activity and four years of relevant experience OR University certificate/Diploma of college studies and seven years of relevant experience• Demonstrated experience in business analysis• Knowledge of the IT ecosystem of corporate banking sectors (Asset)• Knowledge of Agile methodology (Scrum and Kanban)• Experience in complex project delivery and multiple integrations• Experience delivering ERP, CRM and business systems projects.• Experience in delivery in SAFE mode, Agile Jira, Confluences etc.• Experience in business process management• Experience in change management• Great ability to think strategically, strong vision, excellent analytical and synthesis skills, as well as oral and written communication• Ability to work in a team and facilitate decision-making• Experience working in cooperation with multiple Business and IT architects as well as several Product Owners.• Ability to give presentations to strategic and management committees, as well as to participate in them• Understanding of delivery cycle/life cycle of products/services, desirable• Rigor and great ability to take charge• Customer orientation and strong interpersonal skills• Team player, ability to positively influence and mobilize stakeholders• Adaptability in a changing context• Leadership, initiative, autonomy and communication skills• Bilingualism (spoken/written) in French and English.Advantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Verdun, Québec
      • Contract
      Acts as a technical contributor who analyzes needs and gaps, writes functional specifications and configures the solution.We are looking for a candidate with experience in functional end-to-end process analysis. A knowledge of scanning/OCR tools is a bonus.Tool to know: ABBYY FlexicaptureOther similar tools: Imagine Solutions Encapture, IBM Datacap, Kofax Capture and/or OpenText Captiva.We work on the SAFe Agile methodology. We use JIRA / Confluence a lotThe candidate will work primarily on a migration project regarding the process of scanning the documents required to obtain a mortgage loan.- Current process: SAP = Encapture = FileNet (SAP sends data to Encapture and then FileNet)- Process to be implemented: SAP = FlexiCapture = FileNet (SAP sends data to FlexiCapture and then FileNet)Advantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Acts as a technical contributor who analyzes needs and gaps, writes functional specifications and configures the solution.We are looking for a candidate with experience in functional end-to-end process analysis. A knowledge of scanning/OCR tools is a bonus.Tool to know: ABBYY FlexicaptureOther similar tools: Imagine Solutions Encapture, IBM Datacap, Kofax Capture and/or OpenText Captiva.We work on the SAFe Agile methodology. We use JIRA / Confluence a lotThe candidate will work primarily on a migration project regarding the process of scanning the documents required to obtain a mortgage loan.- Current process: SAP = Encapture = FileNet (SAP sends data to Encapture and then FileNet)- Process to be implemented: SAP = FlexiCapture = FileNet (SAP sends data to FlexiCapture and then FileNet)Advantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Verdun, Québec
      • Contract
      • Do you want to take on IT challenges in the area of ​​money laundering?• Do you want to be part of our transformation?• Do you want to work in a stimulating, constantly evolving work environment?The IT Delivery group supporting the Fight against Financial Crimes sector is currently looking for an analyst wishing to contribute to the evolution of the processes and the application portfolio of the sector and its business partners. This position is part of a transformation framework for the sector, including new work practices (agility) and a variety of initiatives of all sizes.More details on the role you could be called upon to play? As an analyst, you will:• Act as an analyst in support mode and evolution of our application fleet • Participate in highly strategic initiatives for the Bank relating to the prevention of money laundering, fraud and compliance • Understand the strategy, the issues and the operational reality of business sectors in order to properly guide IT teams in the development of innovative and efficient solutions • Identify and mitigate impacts in transformation projects, current programs and new initiatives • Ensure the operationalization of new solutions (change management, quality assurance, process upgrades, transfer and support for operations) • Advise the business sectors as well as IT management on the orientations to be taken based on business objectives, current standards and regulations and technological objectives and trends.REQUIREMENTS• Minimum experience of 2 years in IT analysis • Technology delivery experience in Agile mode • Be focused on problem solving and continuous improvement • Ability to influence stakeholders and demonstrate leadership • Knowledge of compliance areas is an asset • Great ease of communication and ability to popularize complex IT concepts • Oriented towards achieving objectives and respecting deadlines • Bilingualism (spoken/written) in French and English is essentialImprove your chances of success thanks to your determination, your autonomy, your positive attitude and your orientation to work in partnership!Advantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Do you want to take on IT challenges in the area of ​​money laundering?• Do you want to be part of our transformation?• Do you want to work in a stimulating, constantly evolving work environment?The IT Delivery group supporting the Fight against Financial Crimes sector is currently looking for an analyst wishing to contribute to the evolution of the processes and the application portfolio of the sector and its business partners. This position is part of a transformation framework for the sector, including new work practices (agility) and a variety of initiatives of all sizes.More details on the role you could be called upon to play? As an analyst, you will:• Act as an analyst in support mode and evolution of our application fleet • Participate in highly strategic initiatives for the Bank relating to the prevention of money laundering, fraud and compliance • Understand the strategy, the issues and the operational reality of business sectors in order to properly guide IT teams in the development of innovative and efficient solutions • Identify and mitigate impacts in transformation projects, current programs and new initiatives • Ensure the operationalization of new solutions (change management, quality assurance, process upgrades, transfer and support for operations) • Advise the business sectors as well as IT management on the orientations to be taken based on business objectives, current standards and regulations and technological objectives and trends.REQUIREMENTS• Minimum experience of 2 years in IT analysis • Technology delivery experience in Agile mode • Be focused on problem solving and continuous improvement • Ability to influence stakeholders and demonstrate leadership • Knowledge of compliance areas is an asset • Great ease of communication and ability to popularize complex IT concepts • Oriented towards achieving objectives and respecting deadlines • Bilingualism (spoken/written) in French and English is essentialImprove your chances of success thanks to your determination, your autonomy, your positive attitude and your orientation to work in partnership!Advantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Verdun, Québec
      • Contract
      A career in cybersecurity with us means participating in the transformation to have a direct and positive impact on the client. As a senior third-party management advisor, you will join a competent team whose mission is to ensure the appropriate level of cybersecurity for the Bank's suppliers/partners. On a daily basis, you will analyze suppliers from a cybersecurity perspective in order to meet the Bank's requirements, taking into account the business context. These analyzes will be carried out upstream during new agreements or in a continuous reassessment mode. You will participate in the process of reviewing the analyzes produced by your colleagues to ensure a high level of rigor and quality. You will produce a dynamic monitoring of the cyber maturity of suppliers.You will also contribute to the evolution of processes and the operational model in order to support the needs of tomorrow with regard to the management of third-party cybersecurity.Required Skills :• Bachelor's degree related to the sector of activity and 5 years of relevant experience;• Experience of at least 4 years in cybersecurity, including at least 2 in the cyber assessment of third parties;• Good knowledge of the main principles of information security and management of third parties and risks;• Good technical knowledge, particularly with regard to cloud computing;• Ability to communicate and adapt his speech to different audiences (executives, technical experts, etc.);• Ability to mobilize teams in a constantly changing work environment;• Ability to establish strategic directions and plans.• Bilingualism (spoken/written) in French and English.People firstWe are a bank on a human scale that stands out for its audacity, its entrepreneurial culture and its passion for people. We exist to have a positive impact in people's lives.Our fundamental values ​​of complicity, agility and power to act are our sources of inspiration. Inclusion is at the heart of our commitments. We offer a barrier-free and accessible work environment for all employees.We aim to provide accessibility measures during the recruitment process. If you need accommodation, do not hesitate to let us know during your first discussions with us.We welcome candidates from all walks of life and we would like to know what you can add to our team.Advantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      A career in cybersecurity with us means participating in the transformation to have a direct and positive impact on the client. As a senior third-party management advisor, you will join a competent team whose mission is to ensure the appropriate level of cybersecurity for the Bank's suppliers/partners. On a daily basis, you will analyze suppliers from a cybersecurity perspective in order to meet the Bank's requirements, taking into account the business context. These analyzes will be carried out upstream during new agreements or in a continuous reassessment mode. You will participate in the process of reviewing the analyzes produced by your colleagues to ensure a high level of rigor and quality. You will produce a dynamic monitoring of the cyber maturity of suppliers.You will also contribute to the evolution of processes and the operational model in order to support the needs of tomorrow with regard to the management of third-party cybersecurity.Required Skills :• Bachelor's degree related to the sector of activity and 5 years of relevant experience;• Experience of at least 4 years in cybersecurity, including at least 2 in the cyber assessment of third parties;• Good knowledge of the main principles of information security and management of third parties and risks;• Good technical knowledge, particularly with regard to cloud computing;• Ability to communicate and adapt his speech to different audiences (executives, technical experts, etc.);• Ability to mobilize teams in a constantly changing work environment;• Ability to establish strategic directions and plans.• Bilingualism (spoken/written) in French and English.People firstWe are a bank on a human scale that stands out for its audacity, its entrepreneurial culture and its passion for people. We exist to have a positive impact in people's lives.Our fundamental values ​​of complicity, agility and power to act are our sources of inspiration. Inclusion is at the heart of our commitments. We offer a barrier-free and accessible work environment for all employees.We aim to provide accessibility measures during the recruitment process. If you need accommodation, do not hesitate to let us know during your first discussions with us.We welcome candidates from all walks of life and we would like to know what you can add to our team.Advantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Verdun, Québec
      • Contract
      The business analyst is responsible for supporting business partners in defining all the needs related to the project(s) they wish to carry out, setting up the product backlog and prioritize during implementation activities. He must develop a great mastery of all business needs in order to be able to answer questions from multiple actors in the organization, in particular functional analysts and developers. Finally, he is responsible for the range and the activites related to his evolution during the realization.The business analyst is frequently called upon to solve complex problems. These require analysis and linking capabilities across the organization. He interacts with a very large number of stakeholders working in various fields of expertise. He must be able to manage the different stakeholders carefully. Mastery of interpersonal relations and the ability to encourage employee commitment are essential skills.GENERAL TASKS= Accompany business partners in their Agile project management maturity by coaching them in the definition, management and prioritization of the backlog as well as its involvement in the Agile value delivery process. Participate in the definition of the vision, orientations and objectives of the projects: Participation in the demand management committee, the gating process, the development of business cases and the initial strategy of the project. Continuous backlog monitoring: Define and maintain the updated and prioritized product backlog. Ensure the understanding of the product backlog by the functional analysts in order to allow them to carry out the documentation of the technical requirements for the development teams Continuously ensure to define, define and adapt the scope as well as the delivery strategy (releases) according to the evolution of the business context and the objectives pursued. Act as a reference for developers and analysts for all questions relating to business needs. Collaboration with the project manager on a multitude of aspects to ensure the alignment of the scope elements with those of planning: Project plan and roll out, budgets, definition of approaches, identification and mitigation of risks, resolution of challenges, communication, change management. Active participation in the project committee and the project management committee and in any other recurring meeting necessary for the smooth running of the project (Example: weekly miscellaneous). Actively participate in agile ceremonies necessary for the realization of projects Work closely with key stakeholders: project manager, experience and user interface specialists, writers, translators, developers, functional analysts and integrators. Mobilize employees and demonstrate exemplary interpersonal skillsREQUIRED SKILLS Expertise in the informational web context and digital marketing technologies. Knowledge of Scrum methodology. PSPO certification (An asset). Be customer-centric, have a sense of organization, be able to appropriate business processes quickly, diplomacy, clarity in communications, ability to popularize, strategic mind, collaboration, interpersonal skills, management of ambiguity and complexity. Bilingualism (English/French)Advantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      The business analyst is responsible for supporting business partners in defining all the needs related to the project(s) they wish to carry out, setting up the product backlog and prioritize during implementation activities. He must develop a great mastery of all business needs in order to be able to answer questions from multiple actors in the organization, in particular functional analysts and developers. Finally, he is responsible for the range and the activites related to his evolution during the realization.The business analyst is frequently called upon to solve complex problems. These require analysis and linking capabilities across the organization. He interacts with a very large number of stakeholders working in various fields of expertise. He must be able to manage the different stakeholders carefully. Mastery of interpersonal relations and the ability to encourage employee commitment are essential skills.GENERAL TASKS= Accompany business partners in their Agile project management maturity by coaching them in the definition, management and prioritization of the backlog as well as its involvement in the Agile value delivery process. Participate in the definition of the vision, orientations and objectives of the projects: Participation in the demand management committee, the gating process, the development of business cases and the initial strategy of the project. Continuous backlog monitoring: Define and maintain the updated and prioritized product backlog. Ensure the understanding of the product backlog by the functional analysts in order to allow them to carry out the documentation of the technical requirements for the development teams Continuously ensure to define, define and adapt the scope as well as the delivery strategy (releases) according to the evolution of the business context and the objectives pursued. Act as a reference for developers and analysts for all questions relating to business needs. Collaboration with the project manager on a multitude of aspects to ensure the alignment of the scope elements with those of planning: Project plan and roll out, budgets, definition of approaches, identification and mitigation of risks, resolution of challenges, communication, change management. Active participation in the project committee and the project management committee and in any other recurring meeting necessary for the smooth running of the project (Example: weekly miscellaneous). Actively participate in agile ceremonies necessary for the realization of projects Work closely with key stakeholders: project manager, experience and user interface specialists, writers, translators, developers, functional analysts and integrators. Mobilize employees and demonstrate exemplary interpersonal skillsREQUIRED SKILLS Expertise in the informational web context and digital marketing technologies. Knowledge of Scrum methodology. PSPO certification (An asset). Be customer-centric, have a sense of organization, be able to appropriate business processes quickly, diplomacy, clarity in communications, ability to popularize, strategic mind, collaboration, interpersonal skills, management of ambiguity and complexity. Bilingualism (English/French)Advantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Verdun, Québec
      • Contract
      Participate in large-scale projects with high strategic impact Collaborate closely with business partners to define the product roadmap by maximizing value creation while taking into account constraints and interdependencies with other projects or sectors Structure the order book of products in increments (PI planning) and prioritize the work of realization in iterations (sprint) Lead projects within multidisciplinary teams by representing the best interests of the stakeholders and by bringing a reduction of security risk to the bank.Prioritize activities based on user needs while promoting good change management.Make continuous improvements and corrections to the product to improve the user experience and meet business needs. Inform stakeholders of the progress of initiatives and the status of the solution Influence stakeholders in decisions on the evolution of the product by effectively sharing your vision and any other relevant information.Act as a product expert for sponsors and stakeholders.Innovate and keep a technological watch of market trends related to product development.You are the ideal candidate if you recognize yourself in several points below:Bachelor's degree in computer science or in a field related to the sector of activity5 to 10 years of relevant experience as a product owner, in IT project delivery and/or in cybersecurity Excellent verbal and written communication skills Experience in Agile methodology Ability to mobilize and bring people together Ability to influence Fluency in French and from EnglishDesired qualifications:Knowledge of the banking sectorKnowledge of IAM tools (AD, LDAP, IIQ, OIM) Experience in organizing access catalogs, certification processes, connector creation and identity life cycles.Understanding of authentication and authorization techniques (SSO, MFA, OIDC/OAuth2) DevOps mindset and cultureAdvantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Participate in large-scale projects with high strategic impact Collaborate closely with business partners to define the product roadmap by maximizing value creation while taking into account constraints and interdependencies with other projects or sectors Structure the order book of products in increments (PI planning) and prioritize the work of realization in iterations (sprint) Lead projects within multidisciplinary teams by representing the best interests of the stakeholders and by bringing a reduction of security risk to the bank.Prioritize activities based on user needs while promoting good change management.Make continuous improvements and corrections to the product to improve the user experience and meet business needs. Inform stakeholders of the progress of initiatives and the status of the solution Influence stakeholders in decisions on the evolution of the product by effectively sharing your vision and any other relevant information.Act as a product expert for sponsors and stakeholders.Innovate and keep a technological watch of market trends related to product development.You are the ideal candidate if you recognize yourself in several points below:Bachelor's degree in computer science or in a field related to the sector of activity5 to 10 years of relevant experience as a product owner, in IT project delivery and/or in cybersecurity Excellent verbal and written communication skills Experience in Agile methodology Ability to mobilize and bring people together Ability to influence Fluency in French and from EnglishDesired qualifications:Knowledge of the banking sectorKnowledge of IAM tools (AD, LDAP, IIQ, OIM) Experience in organizing access catalogs, certification processes, connector creation and identity life cycles.Understanding of authentication and authorization techniques (SSO, MFA, OIDC/OAuth2) DevOps mindset and cultureAdvantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Verdun, Québec
      • Contract
      • Bilingualism: preferable, but not mandatory • Telecommuting: yes, with presence in the office required according to the needs of the squadResponsible for the design, configuration and management of databases to ensure the integrity, security and accessibility of company data. | Is responsible for designing, configuring and managing databases to ensure the integrity, security and accessibility of the company's data.MSSQL and Cassandra DBAsIf the resource has SysAdmin skills, it is an asset Bilingualism preferred, but not requiredAdvantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Bilingualism: preferable, but not mandatory • Telecommuting: yes, with presence in the office required according to the needs of the squadResponsible for the design, configuration and management of databases to ensure the integrity, security and accessibility of company data. | Is responsible for designing, configuring and managing databases to ensure the integrity, security and accessibility of the company's data.MSSQL and Cassandra DBAsIf the resource has SysAdmin skills, it is an asset Bilingualism preferred, but not requiredAdvantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Verdun, Québec
      • Contract
      - Support architects in defining targets and roadmaps in the LeanIX enterprise architecture tool (workshops and support requests in 1 on 1)- Follow up with stakeholders for better use and understanding of enterprise architecture governance- Analyze and document the evolution needs of the architecture practice- Propose evolutions according to various documented needs- Generate KPIs to have a synthesized view accessible to all of the state of practice- Discuss with the supplier various issues related to the LeanIX enterprise architecture tool- Update documentation related to enterprise architecture governance- Integrate the Enterprise Architecture approach into the bank's various processes- Create standardized architecture processes and document each of their steps- Organization of communications to the various parties concerned- Work on the evolution of the high-level evolutionary process for the portfolio planning, prioritization and sequencing exerciseAdvantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      - Support architects in defining targets and roadmaps in the LeanIX enterprise architecture tool (workshops and support requests in 1 on 1)- Follow up with stakeholders for better use and understanding of enterprise architecture governance- Analyze and document the evolution needs of the architecture practice- Propose evolutions according to various documented needs- Generate KPIs to have a synthesized view accessible to all of the state of practice- Discuss with the supplier various issues related to the LeanIX enterprise architecture tool- Update documentation related to enterprise architecture governance- Integrate the Enterprise Architecture approach into the bank's various processes- Create standardized architecture processes and document each of their steps- Organization of communications to the various parties concerned- Work on the evolution of the high-level evolutionary process for the portfolio planning, prioritization and sequencing exerciseAdvantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Verdun, Québec
      • Contract
      Identify the risks of achievementsEstablish an implementation planIdentify High Level Change Management StrategySKILLS, PROFILE AND SPECIAL NEEDSPersuasionAutonomyAbstract reasoning skillDepth of analysisRigorCollaboration​Interpersonal flexibilityFocused results​Customer oriented​AgilityRequired profileHave a university degree or equivalentHave a minimum of 5 years of relevant experience including 2 years in project modeBe able to evolve independently in a complex and rapidly changing environmentHave already actively participated in major projectsIIBA certification (an asset)SAFe certification (an asset)Special needsHave already participated in an implementation project of one of the Guidewire software suitesAdvantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Identify the risks of achievementsEstablish an implementation planIdentify High Level Change Management StrategySKILLS, PROFILE AND SPECIAL NEEDSPersuasionAutonomyAbstract reasoning skillDepth of analysisRigorCollaboration​Interpersonal flexibilityFocused results​Customer oriented​AgilityRequired profileHave a university degree or equivalentHave a minimum of 5 years of relevant experience including 2 years in project modeBe able to evolve independently in a complex and rapidly changing environmentHave already actively participated in major projectsIIBA certification (an asset)SAFe certification (an asset)Special needsHave already participated in an implementation project of one of the Guidewire software suitesAdvantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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