SAP SuccessFactors Support Engineer

In this critical technical support role, you will be responsible for providing daily Level 2 and Level 3 support for SAP SuccessFactors Employee Central (EC) and its associated modules. You will resolve system incidents, manage service requests, design minor configuration enhancements, and ensure the overall quality, data compliance, and stability of integrated downstream HR environments in accordance with strict Service Level Agreements (SLAs).

Work Location: Hybrid (2 to 3 days per week on-site at the office in Montreal, QC, located conveniently near the Pierre-Trudeau International Airport)

Language Requirement: Fluent bilingual proficiency in both English and French is required.

Education: University degree or equivalent higher education.



Advantages
Global Enterprise Impact: Manage and optimize human capital systems that directly support a large-scale, international workforce.

Cutting-Edge Integration Exposure: Gain deep, high-value technical experience troubleshooting advanced SAP Integration Suite (CPI) middleware and automated APIs.

Accessible Office Footprint: Benefit from a flexible hybrid work schedule in a highly accessible corporate hub near Montreal's primary transit nodes.

Continuous Platform Evolution: Lead the functional analysis and deployment of quarterly SuccessFactors release cycles, keeping your platform expertise continuously sharp.



Responsibilities
Incident & Request Triage: Identify, diagnose, and resolve Level 2/3 Employee Central issues—including complex workflows, Role-Based Permissions (RBP), position/organizational structures, alerts, and time-off tracking—within established SLA timeframes.

Change & Enhancement Configuration: Gather business requirements from HR lines, configure EC and Meta-Data Framework (MDF) objects, execute comprehensive regression testing, and deploy changes securely across Development, Test, and Production environments.

Data Quality & Compliance: Execute, map, and reconcile employee data loads (bulk imports/exports) and mass updates. Conduct routine system audits to ensure strict GDPR/PII compliance and Segregation of Duties (SoD) controls.

Integration & Middleware Support: Monitor and troubleshoot automated SAP Integration Suite / CPI tasks, REST/OData APIs, and SFTP data flows connecting SuccessFactors to payroll (ECP/third-party), Identity Access Management (IAM/Active Directory), and downstream business intelligence tools.

Release & Regression Governance: Analyze continuous SuccessFactors feature releases, evaluate operational impacts on custom configurations, update system blueprints, and implement prompt regression fixes.

Documentation & Peer Collaboration: Create and maintain high-quality knowledge base articles, runbooks, and root-cause analysis summaries. Collaborate tightly with HR Operations, Payroll, and external Application Managed Services (AMS) vendors.



Qualifications
Mandatory Certification: Must hold an active, verified SAP SuccessFactors Employee Central Certification.

Experience: Minimum of 3+ years of progressive technical experience supporting and configuring SuccessFactors Employee Central infrastructure.

Core Configuration Skills: In-depth technical proficiency with RBP management, foundation data models, business rules, picklists, and event reason derivations.

Integration Literacy: Solid working knowledge of cloud integration patterns (SAP CPI), handling logs, and troubleshooting payload transfer via data protocols (SFTP, APIs).

Support Frameworks: Functional familiarity operating within ITIL processes (incident, problem, and change management) utilizing modern enterprise service tools like ServiceNow or Jira.

Data Dexterity: Strong analytical mindset with proven experience executing mass updates via CSV/Excel and building custom reports using Story Reporting tools.

Preferred Assets (Nice-to-Have): Functional exposure to global payroll processing, localized leave/time tracking, and multi-region recruiting or onboarding modules nested within EC.



Summary
If you are a certified SAP SuccessFactors professional who combines strong functional configuration skills with a developer-adjacent knack for troubleshooting cloud APIs, this bilingual Montreal-based contract provides an exceptional challenge. Bring your ITIL discipline, Employee Central expertise, and collaborative energy to a top-tier technology team today!



Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.