Scheduling Administrator

istrator serves as the operational backbone of the office, bridging communications between active customers, field service technicians, and management to ensure seamless day-to-day service execution. If you excel in a fast-paced work environment, possess strong computer literacy, and bring a customer-first mindset, this Schedule Administrator position is an ideal next step in your professional journey in business administration.

As a Schedule Administrator, your daily responsibilities will combine dynamic customer service with precise office administration tasks. A significant portion of your day will involve managing service dispatch schedules, conducting outbound calls to active customer accounts to confirm or adjust upcoming service appointments, and responding promptly to inbound inquiries. In addition to customer-facing dispatch duties, the Schedule Administrator will handle essential document processing and report conversions—working extensively with Microsoft Excel 365, Word, and PDF files to reformat, review, and upload technical field service reports directly into specialized internal management software. Achieving accuracy in work order processing, data entry, and schedule coordination is vital to supporting overall business administration functions.

This full-time, in-person Schedule Administrator position offers consistent day-shift working hours from Monday to Friday, 8:00 AM to 4:30 PM (including a half-hour lunch break). To ensure long-term confidence and technical competence, comprehensive initial onboarding and hands-on training will take place at the Tillsonburg, ON office location for the first few weeks before transitioning to your permanent work location in either Tillsonburg or Brantford, ON. Whether you are coordinating schedules with field technicians, verifying account information, or delivering accurate administrative support, your efforts as a Schedule Administrator will drive client satisfaction and operational success.

Effective communication is fundamental to success in this business administration position. Candidates must possess fluent verbal and written English communication skills to interact professionally with active clients, technicians, and branch staff. While day-to-day operations in Tillsonburg and Brantford are conducted in English, bilingualism in English and French is considered a valuable asset for supporting national account management and cross-regional business administration initiatives across Canada.

Advantages
• 6 month contract with possible extension or permanent opportunity
• Competitive hourly compensation rate of $21.00 per hour.
• Access to an Employee Assistance Program (EAP) supporting employee health and well-being.
• Free on-site parking available at local office facilities.
• Regular full-time day-shift schedule from Monday to Friday, 8:00 AM to 4:30 PM.
• Hands-on initial training and shadowing program designed to build long-term career success.
• Opportunity to work with a growing organization dedicated to career development in business administration

Responsibilities
• Perform outbound calls to active customer accounts to schedule, verify, and confirm upcoming technician service appointments.
• Coordinate daily schedules for service technicians, ensuring efficient dispatching and clear communication across field teams.
• Execute report conversions by accurately reformatting, checking, and uploading Word, Excel, and PDF service documents into internal management systems.
• Create, update, track, and close service call work orders with high accuracy across client portals and internal databases.
• Answer incoming office phone calls promptly and direct inquiries courteously to appropriate team members.
• Maintain accurate database records, ensuring meticulous data entry and file organization for all client communications.
• Collaborate closely with office managers, local branch leadership, and service staff in a supportive, ego-free team environment.
• Uphold high standards of confidentiality and integrity when managing sensitive business administration records and client details.

Qualifications
• Strong verbal and written English communication skills for effective professional interaction with clients and internal teams.
• High level of computer literacy, including proficiency with Microsoft Office (Outlook, Word, PowerPoint) and specifically MS Excel 365.
• Excellent phone etiquette and confidence in handling high-volume outbound and inbound phone communications.
• Superior typing speed and data entry accuracy, with keen attention to detail in document processing.
• Exceptional organizational, multi-tasking, and time-management capabilities in a fast-paced business administration setting.
• Customer-focused approach with a calm, positive, and empathetic attitude toward resolving client inquiries.
• Adaptable, team-oriented mindset with the ability to work independently with minimal supervision once trained.
• Minimum of 1 year of experience in administrative assistance, office administration, customer service, or call center operations.
• Post-secondary education in Business Administration, Office Administration, or a related field (or equivalent practical work experience).
• Ability and willingness to complete initial full-time training at the Tillsonburg facility prior to permanent placement in Tillsonburg or Brantford.
• Proven capability to manage high-volume calls and multi-task effectively in a fast-paced business administration environment.
• Demonstrated ability to work independently with minimal supervision while maintaining strong team collaboration.
• Full commitment to working on-site in person without schedule accommodations during core operating hours.

Summary
How to Apply?

- Apply online at Randstad.ca today
- send your resume by email to jovana.manojlovic@randstad.ca and all qualified candidates will be contacted

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.