Senior Business Analyst

Our client is looking for a Business Analyst for a contract opportunity of 9 months based in Toronto 📍, requiring on-site presence 3 days per week. The role will run for an initial term with one potential extension of up to 93 days. If you thrive in collaborative, iterative environments and have a strong digital government background, this role is for you.


Advantages
🏠 Hybrid Flexibility to balance in-office collaboration with remote productivity
🧠 Lead strategic UX for complex digital services
📈 Shape impactful public-facing products using Agile/SCRUM
📊 Hands-on with modern design, analytics, and collaboration tools
🧩 Work cross-functionally with designers, developers, and product owners
🌐 Influence digital design direction for enterprise systems
📝 Deliver meaningful digital solutions using real user data

Responsibilities
• Lead the design and development of intuitive digital user experiences
• Facilitate backlog management and product visioning using tools like Jira and Azure DevOps
• Conduct stakeholder consultations, define epics and user stories, and drive content strategy
• Work in a hybrid Agile environment and contribute to continuous product iterations
• Ensure compliance with accessibility standards (WCAG 2.0/2.1 Level A & AA)
• Guide wireframing, journey mapping, prototyping, and usability testing
• Provide UX and design mentorship to teams and clients
• Collaborate closely with developers, content teams, and vendors for end-to-end product delivery
• Apply design thinking and lean UX practices to shape user-centred solutions
• Deliver project documentation: product roadmaps, KPIs, test strategies, and executive summaries
• Support UAT, defect triage, test planning, and risk mitigation activities
• Translate business needs into actionable user experiences and digital journeys

Qualifications
Must Have:
• Strong experience designing UX for complex online products and services 🧠
• Familiarity with Agile/SCRUM delivery methodologies (Scrum Master experience a plus)
• Proficient in design and prototyping tools: Adobe Suite, InVision, Balsamiq, etc. 🎨
• Experience with backlog and sprint management tools (JIRA, Azure DevOps, Pivotal Tracker)
• Working knowledge of usability, accessibility, and UX principles (WCAG 2.0–2.1) ♿
• Demonstrated ability to design responsive, mobile-first web layouts
• Understanding of content architecture, taxonomies, and navigation strategies
• Strong people skills to lead cross-functional teams and mentor others
• Ability to conduct research, user interviews, and A/B testing
• Familiarity with public sector digital standards and practices


Nice to Have:
📋 Experience in Microsoft Azure Cloud & Miro, Confluence, Trello
💬 Strong communication and facilitation skills
📈 Familiarity with digital performance metrics and KPIs
📚 Understanding of digital government design standards
🛠️ Prior experience working with front-end design constraints and accessibility compliance

Summary
This is a dynamic opportunity to drive user-centred transformation in a complex digital ecosystem. As a Senior Business Analyst, you will play a key role in ensuring the products delivered are user-friendly, inclusive, and aligned with business goals. You will get to work in a collaborative Agile environment with experienced professionals committed to delivering high-impact public-facing services.
If you are interested in this role, please apply online at www.randstad.ca. Qualified candidates will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.