We are seeking a Senior Business Analyst to join a high-performing team focused on modernizing service delivery through Agile frameworks and AI-driven solutions. This role requires a professional who can bridge the gap between complex business needs and technical execution. You will lead the charge in user research, backlog management, and incident triaging, ensuring that systems—including large-scale COTS applications like Cúram—remain aligned with strategic goals and user-centric design principles.
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Pay Rate: $525.36- $561.43/Diem
Advantages
- Innovation Leadership: Drive the adoption of AI technologies within a large-scale enterprise environment.
- User-Centric Impact: Directly influence the quality of service delivery by advocating for the end-user through journey mapping and research.
- Technical Breadth: Gain exposure to complex system integrations and enterprise-grade COTS tools.
- Collaboration: Work in a high-visibility, onsite environment that fosters direct interaction with architects, developers, and business leaders.
Responsibilities
- Agile Product Ownership Support: Define and manage user stories, lead backlog refinement, and facilitate sprint planning and reviews to ensure technical solutions reflect true business value.
- User Experience (UX) Research: Conduct deep-dive user research, develop detailed personas, and create comprehensive customer journey maps to identify pain points and optimize system usability.
- Systems Analysis & Design: Perform feasibility studies and system analysis for web-based technologies, providing functional specifications and prototypes for stakeholder consultation.
- Incident & Issue Management: Collaborate closely with technical teams to triage software issues and manage incident resolution, ensuring minimal disruption to service delivery.
- AI Optimization: Implement and optimize AI-driven solutions to enhance operational efficiency and provide data-backed insights for decision-making.
- Stakeholder Leadership: Facilitate workshops with cross-functional teams to gather requirements and build consensus on system enhancements.
- Technical Documentation: Prepare high-quality system documentation, user manuals, training plans, and business cases for diverse audiences.
Qualifications
- Agile Expertise: Extensive experience writing and refining user stories and managing product backlogs within a fast-paced Agile environment.
- COTS & Web Tech: Strong understanding of system design for web-based technologies and specific experience with Cúram or similar enterprise COTS platforms.
- Human-Centered Design: Proven ability to conduct user research and translate findings into actionable personas and journey maps.
- Problem Solving: 10+ years of experience in systems analysis, requirements definition, and troubleshooting complex technical issues.
- AI Literacy: Hands-on experience implementing or managing AI-driven tools to improve business processes.
- Education: Background in Business Analysis, Computer Science, or a related field; familiarity with SDLC and ITIL-based incident management.
Summary
If you are a Senior Business Analyst who excels at navigating the complexities of Agile delivery and has a passion for improving user experiences through modern technology, we encourage you to apply today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
We are seeking a Senior Business Analyst to join a high-performing team focused on modernizing service delivery through Agile frameworks and AI-driven solutions. This role requires a professional who can bridge the gap between complex business needs and technical execution. You will lead the charge in user research, backlog management, and incident triaging, ensuring that systems—including large-scale COTS applications like Cúram—remain aligned with strategic goals and user-centric design principles.
Pay Rate: $525.36- $561.43/Diem
Advantages
- Innovation Leadership: Drive the adoption of AI technologies within a large-scale enterprise environment.
- User-Centric Impact: Directly influence the quality of service delivery by advocating for the end-user through journey mapping and research.
- Technical Breadth: Gain exposure to complex system integrations and enterprise-grade COTS tools.
- Collaboration: Work in a high-visibility, onsite environment that fosters direct interaction with architects, developers, and business leaders.
Responsibilities
...
- Agile Product Ownership Support: Define and manage user stories, lead backlog refinement, and facilitate sprint planning and reviews to ensure technical solutions reflect true business value.
- User Experience (UX) Research: Conduct deep-dive user research, develop detailed personas, and create comprehensive customer journey maps to identify pain points and optimize system usability.
- Systems Analysis & Design: Perform feasibility studies and system analysis for web-based technologies, providing functional specifications and prototypes for stakeholder consultation.
- Incident & Issue Management: Collaborate closely with technical teams to triage software issues and manage incident resolution, ensuring minimal disruption to service delivery.
- AI Optimization: Implement and optimize AI-driven solutions to enhance operational efficiency and provide data-backed insights for decision-making.
- Stakeholder Leadership: Facilitate workshops with cross-functional teams to gather requirements and build consensus on system enhancements.
- Technical Documentation: Prepare high-quality system documentation, user manuals, training plans, and business cases for diverse audiences.
Qualifications
- Agile Expertise: Extensive experience writing and refining user stories and managing product backlogs within a fast-paced Agile environment.
- COTS & Web Tech: Strong understanding of system design for web-based technologies and specific experience with Cúram or similar enterprise COTS platforms.
- Human-Centered Design: Proven ability to conduct user research and translate findings into actionable personas and journey maps.
- Problem Solving: 10+ years of experience in systems analysis, requirements definition, and troubleshooting complex technical issues.
- AI Literacy: Hands-on experience implementing or managing AI-driven tools to improve business processes.
- Education: Background in Business Analysis, Computer Science, or a related field; familiarity with SDLC and ITIL-based incident management.
Summary
If you are a Senior Business Analyst who excels at navigating the complexities of Agile delivery and has a passion for improving user experiences through modern technology, we encourage you to apply today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
