The administrative sector has seen many shifts in the workplace over the last several years. First, the pandemic has spurred an increase in the amount of admin staff working remotely as well as a spike in the number of companies turning to gig workers to fill admin roles. Secondly, Gen Z workers are expected to comprise 30% of the overall workforce by 2025. This younger generation in combination with workplace shifts that have occurred since the pandemic have placed a greater emphasis on maintaining a healthy work-life balance. Finally, the advancement of technology is continuing to change the roles of many admin workers. These professionals are not only expected to provide clerical support, such as typing letters and answering phones, but they must also have experience in technology, accounting and marketing. To meet this demand for tech-related skills, many employers are investing in upskilling and reskilling. However, candidates that already possess these skills are highly sought-after in today’s job market.

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