the best administrative jobs in 2020.

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where admin jobs in canada are headed

The past few years have seen office and administrative roles shift away from traditional clerical duties (such as entering data, filing and keeping schedules) to more complex industry specialization. Admin staff are now expected to be experts in their field and take on additional functions, such as accounting duties or upkeep of internal systems. Office staff are still expected to provide support in their workplace, however in 2020, there's more emphasis on digital skills. Administrative staff who are tech savvy and able to use technology to streamline and ramp up their colleagues' productivity are in high demand. If you have in-depth knowledge of Microsoft Office applications, SAP, or accounting software, your career in administrative support is set to flourish in 2020 and beyond. 


best office jobs in 2020

In 2020, we're seeing higher demand for administrative support staff with technical skills and knowledge emerge. Administrative support professionals with broad expertise (such as administrative assistants and office clerks) continue to be in demand, though specialization in a specific sector such as accounting, IT or legal increases your earning potential in the administrative sector.

best admin jobs

  • 1. administrative assistant

    Administrative assistant continues to be the top administrative job in 2020. Administrative assistants who are tech-savvy and have knowledge of basic accounting practices are most in demand in 2020.

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  • 2. receptionist

    Receptionist holds steady as the number two best job in the administrative sector for 2020. Receptionists are the first face clients or customers see at a place of business so an outgoing personality and top-notch social skills will help you stand out as a receptionist.

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  • 3. office clerk

    Office clerk is the number three job in the administrative sector for 2020, holding onto its spot from last year. Office clerks are the jack-of-all-trades when it comes to office support, however tech and accounting skills will make candidates highly desirable to employers.

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  • 4. executive assistant

    Executive assistants hold much the same role as an administrative assistant, though they work closely with an executive or several members of an executive team. You're essentially the right hand of the executive you report to, providing support ranging from proofreading, to scheduling, to reporting. 

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  • 5. customer service representative

    Customer service representative is a new entry, making its first appearance on the list of best office jobs for 2020. In the age of dying retail, many customer service roles are migrating to an office setting, where they respond to customer requests and queries digitally.

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  • 6. office manager

    Office manager remains a key role in the administrative sector, appearing on the list for several years running. Office managers with expertise in accounting, payroll, and budgeting are in particularly high demand in 2020. 

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  • 7. data entry clerk

    Data entry clerk makes a reappearance on the 2020 list of best jobs after dropping off the list last year. Despite claims automation and AI would render data entry an obsolete field, it continues to be a sought after skill among employers in the office sector.

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  • 8. legal assistant

    Legal assistant makes another appearance on the 2020 best jobs list. In the administrative sector, we're seeing a trend away from general administrative roles toward more specific skills and industry knowledge. Knowledge and experience relevant to the legal sector is one of the most in demand.

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administrative salaries in 2020

In 2020, the median salary for an administrative professional is $45,000, up significantly from $40,750 last year. Administrative salaries have grown steadily over the last few years, despite worries about automation taking over jobs, admin support professionals continue to be in demand. The lowest 10% of administrative professionals make $32,000 or less, while the top 10% make $70,000 or more.

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the best admin skills to have in 2020

In 2020, general office skills with broad applications (such as Microsoft Office, proofreading and email correspondence) remain the most in demand across the board. However, tech skills, such as SAP software, are gaining importance in the administrative sector. In general, we're seeing a trend toward administrative staff who are highly tech-savvy and have an advanced understanding of the software used in their workplace.

top admin skills

  • 1. microsoft office

    Administrative roles require providing general support in a wide variety of areas. From writing and proofreading text in Word, to composing presentations in PowerPoint, to verifying data in Excel, to managing correspondence in Outlook, expertise in the entire Microsoft Office suite of products is invaluable for office and administrative staff.

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  • 2. french bilingualism

    Many of Canada's largest organizations operate in both of Canada's official languages. Administrative support staff who can speak and write in both of Canada's official languages are a huge asset and will have higher earning potential.

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  • 3. SAP software

    SAP stands for System Applications Products. It's a popular Enterprise Resource Planning (ERP) software used by many businesses globally. SAP allows organizations to run key processes such as sales, accounting, HR and finance on an integrated internal system, allowing information to flow from one program to another smoothly. It's estimated that over 75% of businesses have some contact with SAP, making it an essential skill to know, especially for those in administrative roles that might touch on several different departments.

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  • 4. proofreading

    Administrative support staff are often a second set of eyes for the team or leaders they support. You're the last line of defense for catching errors, so excellent proofreading and writing ability are key. Many administrative staff have an educational background in communications or English. Inherent knowledge of good writing and a sharp eye for details and proper grammar will come in handy. 

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  • 5. email correspondence

    The average professional spends about 30% of their day answering emails. That number is even higher for administrative support staff who often manage email correspondence for others or the organization they work for, in addition to their own. Administrative staff are often email gatekeepers for their department or leader, so knowing how to efficiently manage email in Gmail or Outlook is a key skill worth mastering.

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  • 6. invoice and expense processing

    Over the past few years, we've been seeing a trend toward administrative roles that have more accounting responsibilities. Expertise with accounting functions such as invoice and expense processing will help you stand out in roles that blend typical admin functions with more accounting-focused duties.

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