find your future in customer service

Customer service jobs are found in diverse industries like IT, finance & banking, telecommunications, entertainment, retail and numerous others. Wherever people buy goods or services, your skills are needed. Your employer counts on you to offer a welcoming smile and close sales. Your sales ability and people skills are an asset, ensuring there are plenty of job opportunities for you across Canada.

You're great at working with people. Though most customer service jobs require limited formal education, these are some skills you should master:

• working well with other people
• natural sales ability
• being well-infomed about your company and its products or services
• welcoming phone manner
• attentiveness, good listening skills
• patience and a calm tone, even when you're under pressure
• problem-solving skills

Customer service jobs are often viewed as a starting point to enter the workforce. Entry-level customer service jobs are extremely common and have notoriously high turnover. However, once you gain a few years of experience and showcase strong leadership skills, there's room to advance to supervisory and management roles.

Additionally, customer service jobs are a great foundation for many other careers. With your customer service experience, you can look to careers in marketing, sales, PR, or other service-oriented fields. Obtaining a degree specializing in the field of your choice will help you focus on your career path.