Do you enjoy interacting with and engaging customers and clients? Are you a great listener who enjoys helping solve problems? Do you thrive in a fast-paced environment? If this sounds like you, a career in customer service is an ideal career path for you. Randstad Canada places hundreds of people in call centre and customer service jobs each year. Get in touch today, and we'll help you find the right customer service job.
top customer service jobs
Below are some of the most popular customer service jobs. Find call centre and customer service jobs by clicking on the job titles you're interested in.
If you work in a call centre or an entry-level customer service job, you can expect a salary between $27,000 and $45,000. If you're bilingual your earning potential increases. Supervisor or manager salaries will also be higher. Supervisor salaries start in the low $50,000s and climb as you gain experience.
Customer service jobs that require technical expertise (such as help desk and technical support) will also have higher earning potential. Salaries in these fields start in the low to mid $40,000 range.
learn about customer service jobs
Learn more about the most popular call centre and customer service jobs by clicking on the job titles below.
Customer service jobs are found in diverse industries like IT, finance & banking, telecommunications, entertainment, retail and numerous others. Wherever people buy goods or services, your skills are needed. Your employer counts on you to offer a welcoming smile and close sales. Your sales ability and people skills are an asset, ensuring there are plenty of job opportunities for you across Canada.
your day to day tasks
Customer jobs require people skills. You'll be interfacing with customers daily, so you need to know how to communicate. Some tasks you;ll encounter include:
helping customers in person or by phone
answering customer questions
reading sales scripts over the phone
taking orders or making sales
conducting surveys for your employer
ringing up purchases for customers
upselling customers on new products
reaching out to new or existing customers
leading a customer support team
what you bring to the table
You're great at working with people. Though most customer service jobs require limited formal education, these are some skills you should master:
working well with other people
natural sales ability
being well-infomed about your company and its products or services
welcoming phone manner
attentiveness, good listening skills
patience and a calm tone, even when you're under pressure
training and certifications
Most customer service jobs require a high school diploma or equivalent, but even that is not always required. It's rare for customer service jobs to require formal post-secondary education. In fact, there are many customer service jobs that are perfect for students or recent grads just starting in the workforce. However, having post-secondary education in marketing, sales, business or related fields can help you advance your career into supervisory and management roles.
where your career is headed
Customer service jobs are often viewed as a starting point to enter the workforce. Entry-level customer service jobs are extremely common and have notoriously high turnover. However, once you gain a few years of experience and showcase strong leadership skills, there's room to advance to supervisory and management roles.
Additionally, customer service jobs are a great foundation for many other careers. With your customer service experience, you can look to careers in marketing, sales, PR, or other service-oriented fields. Obtaining a degree specializing in the field of your choice will help you focus on your career path.