This is a contract position for a Specialized IT Consultant for our public sector client.
Work location: North York
Duration: Twelve Months
7.25 hours/day
This is a Hybrid role that requires the candidate to be onsite 3 days of the week (This is a mandatory requirement of the role and is non-negotiable outside of exceptional circumstances.)
...
Advantages
Good compensation working on projects that will make a difference to the people of Ontario.
Responsibilities
1. Conduct workshops with the clients (Occupational Health and Safety) to understand/gather/document system requirements.
2. Work with the service delivery partners to build the technical solution in alignment with the requirements.
3. Coordinate, test, implement and roll out the solution.
4. Provide tier 2 support:
a. Investigate incidents and provide timely resolution;
b. Work with SDC to confirm defect and find root cause; and
c. Support application users (e.g. how to, data issues, user access / permissions, printing, etc.).
5. Test application after infrastructure changes.
6. Provide support for documents off-line synchronization for MOL Inspectors.
7. Support users to backup and restore applications and databases during computer reimage or refresh.
The Services and Deliverables to be provided by the consultants will include the following:
- Analysis of business processes, requirements, application and design
- Conduct required workshops with both business and technical subject matter experts
- Provide documentation such as:
· Process Maps/Flows
· Use Case Model
· Use Cases GUI specification
· Any information modeling (CDM/LDM)
- Report weekly on status and projected plans that conform to existing LTC standards as well as consistently update the LTC activity reporting system
- The provision of guidance and knowledge transfer to other LTC resources to assist them in developing/supporting the applications and enhancements
- Provide day-to-day technical support, troubleshooting and bug fixes to existing applications with turnaround times exceeding LTC’s Service Level Agreement (SLA) and in accordance with the severity level and escalation stage
· Test applications after infrastructure changes
· Provide support for off-line synchronization of the documents for MOL Inspectors
- Support users to backup and restore applications and databases during computer reimage or refresh
- Provide user and system documentation as per the format already established for the system
- Report weekly on status and projected plans that conform to existing LTC standards as well as consistently update the LTC activity reporting system
- Knowledge transfer plans, KT documentation and KT sessions
- Full awareness of standards and best practices in preparation of deliverables listed above
Qualifications
Business Analysis
· Experience leading and conducting business analysis in order to assess client’s business problems / opportunities and document the business requirements in such a way that technology solutions can be determined
· Experience applying re-engineering concepts to promote business improvements through alternative, cost effective service delivery approaches
· Experience with transforming business requirements into systems requirements including creation of acceptance criteria
· Experience with creation of diagrams to visualize and specify requirements (e.g. use case, activity, class, state cart diagrams)
Methodologies & Tools
· Understanding of different software development methodologies (waterfall, iterative & incremental, agile)
· Working experience with modeling tools like Power Designer & Visio
· Experience with .NET technologies and tools (e.g., Visual Studio, TFS, Microsoft SQL Management Studio, etc.)
· Experience with service management tools (e.g., eSMT, SODO, etc.)
Analytical & Problem-Solving Skills
· Experience with assessing business & system requirements, reporting issues and leading remediation activities
· Ability to develop options and make recommendations on generic and specific application and data issues
· Experience with complex business & technical solutions in this role
· Experience with troubleshooting application, data and technology issues
· Experience with off-line documents synchronization process
· Ability to multitask or work on multiple projects and meet deadlines
Communication, Consultation & Negotiation Skills
· Experience with effective stakeholder management through facilitation of workshops, communication, negotiation & consensus building
· Experience with demonstrating developed features and gaining user acceptance
· Experience with advising on business analysis policies, processes, best practices and standards
· Excellent communication skills
Previous OPS Experience
· Familiarity with GO IT Standards and gating process would be an asset
Summary
If interested and qualified for this role, please apply today for immediate consideration!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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This is a contract position for a Specialized IT Consultant for our public sector client.
Work location: North York
Duration: Twelve Months
7.25 hours/day
This is a Hybrid role that requires the candidate to be onsite 3 days of the week (This is a mandatory requirement of the role and is non-negotiable outside of exceptional circumstances.)
Advantages
Good compensation working on projects that will make a difference to the people of Ontario.
Responsibilities
1. Conduct workshops with the clients (Occupational Health and Safety) to understand/gather/document system requirements.
2. Work with the service delivery partners to build the technical solution in alignment with the requirements.
3. Coordinate, test, implement and roll out the solution.
4. Provide tier 2 support:
a. Investigate incidents and provide timely resolution;
b. Work with SDC to confirm defect and find root cause; and
c. Support application users (e.g. how to, data issues, user access / permissions, printing, etc.).
5. Test application after infrastructure changes.
6. Provide support for documents off-line synchronization for MOL Inspectors.
...
7. Support users to backup and restore applications and databases during computer reimage or refresh.
The Services and Deliverables to be provided by the consultants will include the following:
- Analysis of business processes, requirements, application and design
- Conduct required workshops with both business and technical subject matter experts
- Provide documentation such as:
· Process Maps/Flows
· Use Case Model
· Use Cases GUI specification
· Any information modeling (CDM/LDM)
- Report weekly on status and projected plans that conform to existing LTC standards as well as consistently update the LTC activity reporting system
- The provision of guidance and knowledge transfer to other LTC resources to assist them in developing/supporting the applications and enhancements
- Provide day-to-day technical support, troubleshooting and bug fixes to existing applications with turnaround times exceeding LTC’s Service Level Agreement (SLA) and in accordance with the severity level and escalation stage
· Test applications after infrastructure changes
· Provide support for off-line synchronization of the documents for MOL Inspectors
- Support users to backup and restore applications and databases during computer reimage or refresh
- Provide user and system documentation as per the format already established for the system
- Report weekly on status and projected plans that conform to existing LTC standards as well as consistently update the LTC activity reporting system
- Knowledge transfer plans, KT documentation and KT sessions
- Full awareness of standards and best practices in preparation of deliverables listed above
Qualifications
Business Analysis
· Experience leading and conducting business analysis in order to assess client’s business problems / opportunities and document the business requirements in such a way that technology solutions can be determined
· Experience applying re-engineering concepts to promote business improvements through alternative, cost effective service delivery approaches
· Experience with transforming business requirements into systems requirements including creation of acceptance criteria
· Experience with creation of diagrams to visualize and specify requirements (e.g. use case, activity, class, state cart diagrams)
Methodologies & Tools
· Understanding of different software development methodologies (waterfall, iterative & incremental, agile)
· Working experience with modeling tools like Power Designer & Visio
· Experience with .NET technologies and tools (e.g., Visual Studio, TFS, Microsoft SQL Management Studio, etc.)
· Experience with service management tools (e.g., eSMT, SODO, etc.)
Analytical & Problem-Solving Skills
· Experience with assessing business & system requirements, reporting issues and leading remediation activities
· Ability to develop options and make recommendations on generic and specific application and data issues
· Experience with complex business & technical solutions in this role
· Experience with troubleshooting application, data and technology issues
· Experience with off-line documents synchronization process
· Ability to multitask or work on multiple projects and meet deadlines
Communication, Consultation & Negotiation Skills
· Experience with effective stakeholder management through facilitation of workshops, communication, negotiation & consensus building
· Experience with demonstrating developed features and gaining user acceptance
· Experience with advising on business analysis policies, processes, best practices and standards
· Excellent communication skills
Previous OPS Experience
· Familiarity with GO IT Standards and gating process would be an asset
Summary
If interested and qualified for this role, please apply today for immediate consideration!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more