Business Analyst - Senior Executive Claims Analyst

Are you passionate about improving claims operations and creating better experiences for customers, employees, and business partners? Do you thrive on solving complex business challenges, connecting business needs with technology solutions, and driving meaningful change?

We are seeking a Senior Claims Analyst to play a key role in transforming claims processes and delivering solutions that improve operational effectiveness and user experience.

This role partners closely with Claims leaders, technology teams, and cross-functional stakeholders to analyze business needs, identify opportunities for improvement, and support the delivery of innovative claims solutions. The ideal candidate is naturally curious, enjoys uncovering root causes, and has the ability to turn ideas into actionable outcomes.



Advantages
This is an opportunity to make a meaningful impact by helping shape the future of claims operations. You will work with a collaborative team focused on innovation, process improvement, and delivering solutions that enhance the customer and employee experience.

Flexible Hybrid Model: enjoy a balanced 2-day hybrid schedule

Collaborative Team Environment

Responsibilities
As a Senior Claims Analyst, you will:

Partner with business and technology teams to support the continuous delivery of claims solutions aligned with strategic priorities.
Lead and contribute to the development of business requirements, ensuring solutions address operational needs and business objectives.
Analyze current-state processes, identify improvement opportunities, and recommend solutions that reduce inefficiencies and enhance outcomes.
Collaborate with technology partners to prioritize defects, enhancements, and initiatives within the delivery backlog.
Work with regional stakeholders to understand business processes, clarify requirements, and identify opportunities for standardization and improvement.
Identify risks, issues, and dependencies while proactively recommending solutions and escalating concerns when required.
Support change management activities through communications, training, and stakeholder engagement.
Maintain initiative documentation, reporting, and tracking to ensure transparency and alignment.
Monitor benefits and outcomes to ensure initiatives achieve their intended objectives.
Support Business Leads by providing analysis, insights, and coordination throughout key initiatives.


Qualifications
You are an analytical thinker, relationship builder, and change champion with experience in the property and casualty insurance industry. You bring:

5+ years of experience in property/casualty insurance or a related field.
Strong analytical and problem-solving skills with the ability to investigate issues, identify opportunities, and implement effective solutions.
Experience gathering business requirements, analyzing processes, and supporting technology-enabled initiatives.
Strong communication, facilitation, influencing, and stakeholder management skills across all levels of an organization.
Excellent organizational skills with the ability to prioritize and manage multiple initiatives.
The ability to inspire collaboration, build team engagement, and create momentum around transformation efforts.
Strong decision-making skills and the ability to navigate complex business challenges.
Proficiency with Microsoft Office Suite.
A completed or actively pursuing post-secondary degree/certificate, or equivalent industry experience.
Completed CIP designation or equivalent Business Analysis certification.
Nice to Have

Experience with claims platforms and integrations such as:

Mitchell
ERAC
Xactware
Progi
HCAI

Bilingualism is considered an asset.


Summary
Bring your insurance expertise, analytical mindset, and passion for transformation to a role where your ideas and insights will help drive lasting change. Apply today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.