Are you looking to take your career to the next level with an established industry leader that combines over 60 years of market presence with cutting-edge initiatives in green energy and battery recycling? Our client, a premier distributor of specialized power solutions, is currently seeking a motivated Technical Customer Service Representative
...
to join its dedicated team in Montreal. By stepping into this key position, you will benefit from an exceptionally stable business, an organizational culture rooted in mutual respect, and concrete long-term advancement pathways right here in Montreal. If you thrive in a collaborative environment where initiative is rewarded and every team member truly matters, this opportunity in Montreal is built for you.
Role: Customer Service Representative / Counter Clerk
Location: Montreal
Contract: Permanent, full-time
Salary: $60,000 to $70,000 per year (commensurate with experience)
Schedule: Monday to Friday, 8:00 AM to 5:00 PM (40 hours per week)
Work Model: 100% on site
Advantages
Highly competitive annual base salary ranging from $60,000 to $70,000 depending on qualifications and expertise.
Comprehensive group insurance plan effective after 3 months of service (health, dental, vision care, and long-term disability) with 50% employer contribution.
2 to 3 weeks of paid vacation based on relevant career experience.
Generous holiday schedule offering 5 paid company days during the holiday season.
Discretionary annual team bonus recognizing company performance and collective contributions.
Thorough hands-on shadowing and personalized onboarding led by seasoned senior colleagues.
Genuine internal career advancement pathways toward internal sales or operational coordination after 1 to 2 years.
Responsibilities
Efficiently manage incoming customer inquiries via phone and email, handling quote requests, technical cross-referencing, and order entry for B2B accounts.
Complete the full billing cycle from A to Z in close coordination with daily delivery truck runs and logistics dispatches.
Provide expert technical advice on an extensive catalog of power products and recommend suitable replacement options or product upgrades.
Greet and assist walk-in clients at the front-desk service counter with professional, attentive care.
Partner daily with warehouse and logistics dispatch teams to monitor order fulfillment timelines and coordinate accurate customer deliveries.
Assist with specialized parts inventory tracking, cycle counts, and documentation updates within the internal management software.
Qualifications
2 to 3 years of proven experience in technical customer service, B2B order processing, or parts counter sales, preferably within automotive parts, industrial hardware, or technical distribution.
Strong organizational ability, sharp attention to detail, and a high level of comfort managing multitasking and billing workflows.
Natural intellectual curiosity, proactive problem-solving mindset, and a genuine eagerness to learn specialized technical product lines.
Solid technical computer literacy, including experience with CRM/ERP platforms, database lookup tools, and MS Office applications.
Excellent communication skills and professional bilingual proficiency in French and English (spoken and written) to communicate with clients located outside of Quebec.
Summary
Ready to take on this exciting career challenge in Montreal? Please send your resume directly to juliette.urbain@randstad.ca, indicating the job title in the subject line.
Referral Program
Do you know an outstanding candidate who would be a perfect fit for this Technical Customer Service Representative position in Montreal? Share this posting! A generous referral bonus may be awarded for any recommendation that results in a successful permanent hire.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you looking to take your career to the next level with an established industry leader that combines over 60 years of market presence with cutting-edge initiatives in green energy and battery recycling? Our client, a premier distributor of specialized power solutions, is currently seeking a motivated Technical Customer Service Representative to join its dedicated team in Montreal. By stepping into this key position, you will benefit from an exceptionally stable business, an organizational culture rooted in mutual respect, and concrete long-term advancement pathways right here in Montreal. If you thrive in a collaborative environment where initiative is rewarded and every team member truly matters, this opportunity in Montreal is built for you.
Role: Customer Service Representative / Counter Clerk
Location: Montreal
Contract: Permanent, full-time
Salary: $60,000 to $70,000 per year (commensurate with experience)
Schedule: Monday to Friday, 8:00 AM to 5:00 PM (40 hours per week)
Work Model: 100% on site
Advantages
Highly competitive annual base salary ranging from $60,000 to $70,000 depending on qualifications and expertise.
...
Comprehensive group insurance plan effective after 3 months of service (health, dental, vision care, and long-term disability) with 50% employer contribution.
2 to 3 weeks of paid vacation based on relevant career experience.
Generous holiday schedule offering 5 paid company days during the holiday season.
Discretionary annual team bonus recognizing company performance and collective contributions.
Thorough hands-on shadowing and personalized onboarding led by seasoned senior colleagues.
Genuine internal career advancement pathways toward internal sales or operational coordination after 1 to 2 years.
Responsibilities
Efficiently manage incoming customer inquiries via phone and email, handling quote requests, technical cross-referencing, and order entry for B2B accounts.
Complete the full billing cycle from A to Z in close coordination with daily delivery truck runs and logistics dispatches.
Provide expert technical advice on an extensive catalog of power products and recommend suitable replacement options or product upgrades.
Greet and assist walk-in clients at the front-desk service counter with professional, attentive care.
Partner daily with warehouse and logistics dispatch teams to monitor order fulfillment timelines and coordinate accurate customer deliveries.
Assist with specialized parts inventory tracking, cycle counts, and documentation updates within the internal management software.
Qualifications
2 to 3 years of proven experience in technical customer service, B2B order processing, or parts counter sales, preferably within automotive parts, industrial hardware, or technical distribution.
Strong organizational ability, sharp attention to detail, and a high level of comfort managing multitasking and billing workflows.
Natural intellectual curiosity, proactive problem-solving mindset, and a genuine eagerness to learn specialized technical product lines.
Solid technical computer literacy, including experience with CRM/ERP platforms, database lookup tools, and MS Office applications.
Excellent communication skills and professional bilingual proficiency in French and English (spoken and written) to communicate with clients located outside of Quebec.
Summary
Ready to take on this exciting career challenge in Montreal? Please send your resume directly to juliette.urbain@randstad.ca, indicating the job title in the subject line.
Referral Program
Do you know an outstanding candidate who would be a perfect fit for this Technical Customer Service Representative position in Montreal? Share this posting! A generous referral bonus may be awarded for any recommendation that results in a successful permanent hire.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
