We are looking for a Customer Service Representative who will become a Technical Advisor in Candiac for an exciting and strategic opportunity within a growing manufacturing company. This role is essential for supporting clients (contractors and individuals) and managing technical assistance and product application-related complaints.
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Summary Description The role of Customer Service Representative and Technical Advisor is crucial and is located at the head office in Candiac. It is at the heart of technical customer service, acting as the main point of contact for product troubleshooting and handling official complaint files. This position is open due to progressive retirements. The ideal candidate is a calm, methodical, and bilingual individual.
Advantages
Competitive Salary: Compensation around $50,000, with flexibility based on experience.
Bonus: Potential up to 5%, based on company performance and personal objectives.
Insurance: Comprehensive coverage (medical, dental, paramedical, telemedicine), paid 100% by the employer (excluding long-term disability).
Vacation: Two-week shutdown during the holidays (with maintained pay) in addition to regular vacation weeks negotiable based on experience.
Environment: Possibility of teleworking after a few months of integration and training
Responsibilities
Act as the key point of contact for product troubleshooting with a clientele of contractors and individuals (inbound calls).
Manage official complaint files from A to Z: investigate, request photos, consult with the Research and Development (R&D) team, and determine the resolution (compensation or replacement).
Provide product recommendations and installation instructions to customers and contractors.
Maintain well-written internal documentation for tracking calls and interventions.
Interact closely with the Technical Director and the R&D team.
Qualifications
Bilingualism (Non-Negotiable): Excellent proficiency (spoken and written) in French and English.
Customer and Complaint Experience (Non-Negotiable): Experience in customer and complaint management, ideally in a B2B/B2C, manufacturing, or construction/renovation context.
Skills and Personality Traits: Must be conscientious, structured, methodical, and possess excellent attention to detail. Ability to remain calm, reassuring, and solution-oriented when dealing with demanding clients.
Asset: Proficiency in Spanish.
Summary
Voici la traduction en anglais :
Please send your resume to André at andre.perron@randstad.ca.
Referral: If you know someone who perfectly matches this Technical Advisor position in Candiac, feel free to refer them to us. A referral bonus may be offered!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are looking for a Customer Service Representative who will become a Technical Advisor in Candiac for an exciting and strategic opportunity within a growing manufacturing company. This role is essential for supporting clients (contractors and individuals) and managing technical assistance and product application-related complaints.
Summary Description The role of Customer Service Representative and Technical Advisor is crucial and is located at the head office in Candiac. It is at the heart of technical customer service, acting as the main point of contact for product troubleshooting and handling official complaint files. This position is open due to progressive retirements. The ideal candidate is a calm, methodical, and bilingual individual.
Advantages
Competitive Salary: Compensation around $50,000, with flexibility based on experience.
Bonus: Potential up to 5%, based on company performance and personal objectives.
Insurance: Comprehensive coverage (medical, dental, paramedical, telemedicine), paid 100% by the employer (excluding long-term disability).
Vacation: Two-week shutdown during the holidays (with maintained pay) in addition to regular vacation weeks negotiable based on experience.
...
Environment: Possibility of teleworking after a few months of integration and training
Responsibilities
Act as the key point of contact for product troubleshooting with a clientele of contractors and individuals (inbound calls).
Manage official complaint files from A to Z: investigate, request photos, consult with the Research and Development (R&D) team, and determine the resolution (compensation or replacement).
Provide product recommendations and installation instructions to customers and contractors.
Maintain well-written internal documentation for tracking calls and interventions.
Interact closely with the Technical Director and the R&D team.
Qualifications
Bilingualism (Non-Negotiable): Excellent proficiency (spoken and written) in French and English.
Customer and Complaint Experience (Non-Negotiable): Experience in customer and complaint management, ideally in a B2B/B2C, manufacturing, or construction/renovation context.
Skills and Personality Traits: Must be conscientious, structured, methodical, and possess excellent attention to detail. Ability to remain calm, reassuring, and solution-oriented when dealing with demanding clients.
Asset: Proficiency in Spanish.
Summary
Voici la traduction en anglais :
Please send your resume to André at andre.perron@randstad.ca.
Referral: If you know someone who perfectly matches this Technical Advisor position in Candiac, feel free to refer them to us. A referral bonus may be offered!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
