Customer service representative

Advantages
-Competitive salary based on experience
-Hybrid work mode with presence in the office 2 to 3 days a week
-Flexible schedule according to your availability (minimum 20 hours)
-Superb offices in St-Lambert

Responsibilities
- Inbound calls in English and French.
- File opening: identification and coverage validation.
- Dispatch to the right service level according to demand.
- Various follow-ups.
-Provide empathetic and courteous service at all times.
-Demonstrate curiosity and resourcefulness in finding solutions to requests.
-Offer a service included in the assistance coverage by scheduling appointments with external suppliers when necessary.

Qualifications
-Minimum one year customer service experience
-Bilingualism in French and English is required to interact daily with English-speaking clients and stakeholders outside of Quebec.
-Empathy, courtesy, curiosity
-Team player

Summary
Are you interested in this position, or do you know someone who might be? Contact me today: andre.perron@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.