Do you want to propel your career within a human-centric, dynamic, and fast-growing SME where every team member makes a real difference?
My client, a leading company specialized for 20 years in the distribution of high-quality material handling solutions, is actively seeking a Customer Service and Inside Sales Specialist to join their offices located in Anjou.
...
In this role, you will act as a central pivot for our corporate踩clientele and our extensive network of distributors across North America. If you are looking for a stimulating environment that values autonomy, versatility, and analytical rigor, the opportunity to become our next Customer Service and Inside Sales Specialist is made for you!
Location: Montreal East, Anjou
Contract: Permanent
Schedule: 8:00 AM to 4:30 PM, Monday to Friday (37.5 hours/week)
Work Mode: 100% On-site (occasional flexibility)
Salary: $60k - $70k
Advantages
Competitive Base Salary: Annual base salary established between $60,000 and $70,000, depending on your skills and experience.
Annual Performance Bonus: Performance bonus based on achieving corporate and personal goals, up to $5,000 in the first year, in addition to a discretionary holiday bonus.
Enhanced Retirement Savings: A unique group RRSP program with an employer contribution of up to $7,000 per year based on seniority, with no mandatory contribution required from you.
Full Protection: Access to a comprehensive group insurance plan after your probation period.
Work-Life Balance: Stable day and weekday schedule (37.5 hours per week), Monday to Friday, from 8:00 AM to 4:30 PM, with no regular overtime to expect.
Generous Time Off: 6 paid personal days per year after one year of service, a 3-day paid closure during the holidays, and 2 vacation weeks.
Modern Environment: Free on-site parking including two charging stations for electric vehicles, also highly accessible via public transit.
Tailored Growth: Stimulating long-term horizontal growth opportunities through marketing projects, distributor account management, or involvement in our ISO 9001 quality management system.
Responsibilities
Manage data entry, processing, validation, and confirmation of customer orders and quotes within the NetSuite Oracle ERP system with a constant focus on accuracy.
Manage, maintain, and enrich daily business relationships with corporate clients (B2B) and major distributors via email (70%) and phone (30%).
Provide top-tier customer service by responding quickly to all technical inquiries, updating price lists, and sending specific documentation.
Coordinate shipping logistics and rigorous document tracking in close collaboration with our external carriers and our warehouse team.
Take charge of proactive resolution of customer complaints and complex delivery issues.
Seize inside sales opportunities, participate in the qualification of new leads, and generate prospects to support business development.
Contribute occasionally to the company's success by participating in two annual trade shows in the United States.
Provide courteous and versatile phone reception support for the various integrated office entities when required.
Qualifications
Proven and successful experience in corporate customer service or inside sales within the B2B market, ideally in the manufacturing or distribution sector.
Perfect professional bilingualism required (French and English) to ensure smooth daily communication with customers across Canada and the United States.
Proficiency with CRM or ERP systems, ideally NetSuite Oracle.
Possess a valid file and full legal authorization to travel to the United States without visa restrictions.
University degree (Bachelor's) strongly preferred to ensure analytical rigor, critical thinking, and synthesis skills.
Summary
Does this professional challenge match your aspirations?
Send your resume right now to the following email address: juliette.urbain@randstad.ca.
Referral Program
Is the rare gem in your network of contacts?
Our agency offers an advantageous referral bonus for any candidate recommendation that leads to the successful placement of a talent for this opportunity. Share this offer!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you want to propel your career within a human-centric, dynamic, and fast-growing SME where every team member makes a real difference?
My client, a leading company specialized for 20 years in the distribution of high-quality material handling solutions, is actively seeking a Customer Service and Inside Sales Specialist to join their offices located in Anjou.
In this role, you will act as a central pivot for our corporate踩clientele and our extensive network of distributors across North America. If you are looking for a stimulating environment that values autonomy, versatility, and analytical rigor, the opportunity to become our next Customer Service and Inside Sales Specialist is made for you!
Location: Montreal East, Anjou
Contract: Permanent
Schedule: 8:00 AM to 4:30 PM, Monday to Friday (37.5 hours/week)
Work Mode: 100% On-site (occasional flexibility)
Salary: $60k - $70k
Advantages
Competitive Base Salary: Annual base salary established between $60,000 and $70,000, depending on your skills and experience.
Annual Performance Bonus: Performance bonus based on achieving corporate and personal goals, up to $5,000 in the first year, in addition to a discretionary holiday bonus.
...
Enhanced Retirement Savings: A unique group RRSP program with an employer contribution of up to $7,000 per year based on seniority, with no mandatory contribution required from you.
Full Protection: Access to a comprehensive group insurance plan after your probation period.
Work-Life Balance: Stable day and weekday schedule (37.5 hours per week), Monday to Friday, from 8:00 AM to 4:30 PM, with no regular overtime to expect.
Generous Time Off: 6 paid personal days per year after one year of service, a 3-day paid closure during the holidays, and 2 vacation weeks.
Modern Environment: Free on-site parking including two charging stations for electric vehicles, also highly accessible via public transit.
Tailored Growth: Stimulating long-term horizontal growth opportunities through marketing projects, distributor account management, or involvement in our ISO 9001 quality management system.
Responsibilities
Manage data entry, processing, validation, and confirmation of customer orders and quotes within the NetSuite Oracle ERP system with a constant focus on accuracy.
Manage, maintain, and enrich daily business relationships with corporate clients (B2B) and major distributors via email (70%) and phone (30%).
Provide top-tier customer service by responding quickly to all technical inquiries, updating price lists, and sending specific documentation.
Coordinate shipping logistics and rigorous document tracking in close collaboration with our external carriers and our warehouse team.
Take charge of proactive resolution of customer complaints and complex delivery issues.
Seize inside sales opportunities, participate in the qualification of new leads, and generate prospects to support business development.
Contribute occasionally to the company's success by participating in two annual trade shows in the United States.
Provide courteous and versatile phone reception support for the various integrated office entities when required.
Qualifications
Proven and successful experience in corporate customer service or inside sales within the B2B market, ideally in the manufacturing or distribution sector.
Perfect professional bilingualism required (French and English) to ensure smooth daily communication with customers across Canada and the United States.
Proficiency with CRM or ERP systems, ideally NetSuite Oracle.
Possess a valid file and full legal authorization to travel to the United States without visa restrictions.
University degree (Bachelor's) strongly preferred to ensure analytical rigor, critical thinking, and synthesis skills.
Summary
Does this professional challenge match your aspirations?
Send your resume right now to the following email address: juliette.urbain@randstad.ca.
Referral Program
Is the rare gem in your network of contacts?
Our agency offers an advantageous referral bonus for any candidate recommendation that leads to the successful placement of a talent for this opportunity. Share this offer!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
