We are seeking a proactive and candidate-focused IT User Support Specialist to join our team on behalf of a prominent global organization headquartered in Montreal. Reporting to the Service Desk Manager, you will serve as the primary point of contact for technical assistance, delivering top-tier hardware, software, and infrastructure troubleshooting for local and international end-users. If you excel in dynamic technology environments and take pride in resolving technical issues with a human touch, this role is for you.
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Advantages
Collaborative Environment: Join a supportive, engaging team culture focused on shared success and open innovation.
Work-Life Harmony: Predictable weekday schedule designed to support personal well-being and life balance.
Skill Development: Gain exposure to diverse enterprise systems, modern cloud tools, and emerging tech stacks.
Flexible On-Site Setup: Vibrant office environment located centrally in Montreal with adaptive schedule options.
Responsibilities
Deliver exceptional Tier 1 & 2 technical helpdesk support via phone, remote tools, and hands-on, in-person assistance.
Troubleshoot, configure, and maintain desktops, laptops, mobile devices, peripherals, and network components.
Efficiently log, track, and escalate technical tickets within the enterprise ITSM system, keeping users informed at every stage.
Execute software deployments manually or via automated endpoint management platforms.
Act swiftly to resolve critical system outages and major technical emergencies to ensure operational continuity.
Document client environments, operational procedures, and incident resolution steps accurately.
Assist in broader IT infrastructure projects, office setup migrations, and system upgrades.
Qualifications
1 to 3 years of hands-on technical support and workstation deployment experience.
Minimum 1 year of dedicated experience in user-facing customer service within the last 12 months.
Practical knowledge of remote management tools (e.g., TeamViewer) and IT ticketing platforms.
Strong proficiency with Microsoft 365, Exchange environments, and cloud infrastructure operations.
Hands-on familiarity with Windows 11 troubleshooting; experience supporting macOS is a strong asset.
Solid grasp of mobile OS management (iOS and Android), network security basics, VPNs, and peripheral hardware.
Highly adaptable with strong problem-solving initiative, excellent task prioritization, and superior interpersonal skills.
Our client operates in Canada. The company takes all reasonable steps to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires it when necessary and its existing bilingual employees are unable to perform these duties. Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (both spoken and written). In particular, this position will require the employee to interact with centralized internal departments (e.g., Operations / HR / Finance / Legal / Contracts / Sales) that support the organization in Canada and that do not speak French.
Summary
Location: Montreal, QC (On-site with flexibility)
Position Type: Full-time contract / Permanent opportunities
Industry: International Operations / Enterprise Services
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a proactive and candidate-focused IT User Support Specialist to join our team on behalf of a prominent global organization headquartered in Montreal. Reporting to the Service Desk Manager, you will serve as the primary point of contact for technical assistance, delivering top-tier hardware, software, and infrastructure troubleshooting for local and international end-users. If you excel in dynamic technology environments and take pride in resolving technical issues with a human touch, this role is for you.
Advantages
Collaborative Environment: Join a supportive, engaging team culture focused on shared success and open innovation.
Work-Life Harmony: Predictable weekday schedule designed to support personal well-being and life balance.
Skill Development: Gain exposure to diverse enterprise systems, modern cloud tools, and emerging tech stacks.
Flexible On-Site Setup: Vibrant office environment located centrally in Montreal with adaptive schedule options.
Responsibilities
Deliver exceptional Tier 1 & 2 technical helpdesk support via phone, remote tools, and hands-on, in-person assistance.
...
Troubleshoot, configure, and maintain desktops, laptops, mobile devices, peripherals, and network components.
Efficiently log, track, and escalate technical tickets within the enterprise ITSM system, keeping users informed at every stage.
Execute software deployments manually or via automated endpoint management platforms.
Act swiftly to resolve critical system outages and major technical emergencies to ensure operational continuity.
Document client environments, operational procedures, and incident resolution steps accurately.
Assist in broader IT infrastructure projects, office setup migrations, and system upgrades.
Qualifications
1 to 3 years of hands-on technical support and workstation deployment experience.
Minimum 1 year of dedicated experience in user-facing customer service within the last 12 months.
Practical knowledge of remote management tools (e.g., TeamViewer) and IT ticketing platforms.
Strong proficiency with Microsoft 365, Exchange environments, and cloud infrastructure operations.
Hands-on familiarity with Windows 11 troubleshooting; experience supporting macOS is a strong asset.
Solid grasp of mobile OS management (iOS and Android), network security basics, VPNs, and peripheral hardware.
Highly adaptable with strong problem-solving initiative, excellent task prioritization, and superior interpersonal skills.
Our client operates in Canada. The company takes all reasonable steps to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires it when necessary and its existing bilingual employees are unable to perform these duties. Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (both spoken and written). In particular, this position will require the employee to interact with centralized internal departments (e.g., Operations / HR / Finance / Legal / Contracts / Sales) that support the organization in Canada and that do not speak French.
Summary
Location: Montreal, QC (On-site with flexibility)
Position Type: Full-time contract / Permanent opportunities
Industry: International Operations / Enterprise Services
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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