Do you have excellent back office skills? Are you looking to gain experience within a top 5 bank? Do you have previous experience with SLAs? Do you have strong quantitative and analytical skills? If so, this would be a great opportunity for you!
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Our client, a top 5 bank, is looking for an Operations Officer for a 12 month contract in Toronto. This is hybrid role - Monday and Tuesday onsite. There is a possibility of contract extension and conversion to permanent role.
Pay rate: $22.00/ Hour
Working Hours: Monday-Friday, 8:30am - 5:00pm
Advantages
•Friendly, supportive department
•Visibility into company wealth
•Hybrid model
•Start ASAP
•Potential for contract extension and conversion
•Long term project
Responsibilities
As an Operations Officer, your duties will include but not limited to:
•Reviewing and validating transfer requests for company wealth, submitted by front office, validate on company internal systems
•Reviewing client records, client information, assess transfers
•Providing a broad range of operational support
•Reporting to a Team Manager within the Team Structure
•Ensuring customer problems are handled appropriately by utilizing the established partner problem resolution process
•Creating and/or recognizing exceptional customer service through established programs
•Ensuring all required processing and enquiries are fulfilled
•Providing subject matter expertise for internal and external partners within defined area
•Completing assigned tasks accurately & within established standards
•Identifying areas of risk and escalate as necessary
•Be knowledgeable and comply with Bank Codes of Conduct
•Identifying, suggesting and actively participate in process improvements
•Understanding and applying bank/service centre operating policies and procedures
•Demonstrating flexibility by adapting to change within business area and unit
•Adopting new process and technology improvements
•Ensuring necessary due diligence is taken to support the accuracy of all transactions.
Qualifications
•Previous work with SLAs
•Previous data/analytical work - Strong quantitative and analytical skills
•Strong attention to detail and accuracy
•Time management skills
•Self-motivated, able to work independently and collaboratively as a team
Nice to have:
•Previous operations officer experience in a similar role
•Previous banking experience
•Intermediate Excel – pivot tables
•VBA Macros Experience – coding
•Post-secondary – business degree would be an asset
Summary
Interested in the Operations Officer role in Toronto? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you have excellent back office skills? Are you looking to gain experience within a top 5 bank? Do you have previous experience with SLAs? Do you have strong quantitative and analytical skills? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for an Operations Officer for a 12 month contract in Toronto. This is hybrid role - Monday and Tuesday onsite. There is a possibility of contract extension and conversion to permanent role.
Pay rate: $22.00/ Hour
Working Hours: Monday-Friday, 8:30am - 5:00pm
Advantages
•Friendly, supportive department
•Visibility into company wealth
•Hybrid model
•Start ASAP
•Potential for contract extension and conversion
•Long term project
Responsibilities
As an Operations Officer, your duties will include but not limited to:
•Reviewing and validating transfer requests for company wealth, submitted by front office, validate on company internal systems
•Reviewing client records, client information, assess transfers
•Providing a broad range of operational support
•Reporting to a Team Manager within the Team Structure
...
•Ensuring customer problems are handled appropriately by utilizing the established partner problem resolution process
•Creating and/or recognizing exceptional customer service through established programs
•Ensuring all required processing and enquiries are fulfilled
•Providing subject matter expertise for internal and external partners within defined area
•Completing assigned tasks accurately & within established standards
•Identifying areas of risk and escalate as necessary
•Be knowledgeable and comply with Bank Codes of Conduct
•Identifying, suggesting and actively participate in process improvements
•Understanding and applying bank/service centre operating policies and procedures
•Demonstrating flexibility by adapting to change within business area and unit
•Adopting new process and technology improvements
•Ensuring necessary due diligence is taken to support the accuracy of all transactions.
Qualifications
•Previous work with SLAs
•Previous data/analytical work - Strong quantitative and analytical skills
•Strong attention to detail and accuracy
•Time management skills
•Self-motivated, able to work independently and collaboratively as a team
Nice to have:
•Previous operations officer experience in a similar role
•Previous banking experience
•Intermediate Excel – pivot tables
•VBA Macros Experience – coding
•Post-secondary – business degree would be an asset
Summary
Interested in the Operations Officer role in Toronto? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more