- Our client, is seeking a high-caliber Operations Support Senior Manager.In this critical technology leadership role, you will define and execute a modern operating model, overseeing production support, proactive maintenance, functional enhancements, and end-to-end incident management across a sophisticated, multi-channel enterprise contact center infrastructure (spanning voice, chat, email, SMS, and digital fax channels). Operating in a high-urgency, fast-Our client, is seeking a high-caliber Operations Support Senior Manager.In this critical technology leadership role, you will define and execute a modern operating model, overseeing production support, proactive maintenance, functional enhancements, and end-to-end incident management across a sophisticated, multi-channel enterprise contact center infrastructure (spanning voice, chat, email, SMS, and digital fax channels). Operating in a high-urgency, fast-
