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    • Toronto, Ontario
    • Permanent
    Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. Air Canada, recently ranked SkyTrax’s Best Airline in North America, is seeking caring and engaging individuals to fill permanent, full-time positions of Customer Sales and Service Agents in our Contact Centre located in Etobicoke, near the Toronto Airport. Our Agents are often our customer’s first point of contact with our company, which makes this position of the utmost importance to our continued success. If you consider yourself a “people person”, take great pride in delivering memorable customer service, understand that customers expect our agents to answer calls promptly, courteously and professionally, then you may be a great fit for the Air Canada team! The Customer Sales and Service Agent position is also a great career opportunity to grow within Air Canada. Please take 2 minutes to watch the following video with more information about the Customer Sales and Service Agent Role: https://youtu.be/aTKy5mJ3fdE We offer a competitive starting salary of $16.00/hr with a comprehensive benefits package:Medical and dental insurance;Pension plan.As a Customer Sales and Service Agent in our Contact Centre, you will:Handle inbound calls while offering the highest level of customer service, and providing information regarding flights, fares, destinations, special offers and other travel products;Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings;Provide timely resolutions to customer inquiries, including concerns and/or issues to ensure customer satisfaction.Qualifications Mandatory Covid-19 Vaccination Required as of October 31st 2021 Scheduling Adherence:Be available to attend and successfully pass a eight (8) week full-time paid training program;Be available to work a variety of day, evening and overnight shifts, as well as, weekends and statutory holidays in a 24/7 operation.Requirements:Ability to find creative solutions to complex customer situations;Ability to work independently with a minimum of supervision;Effectively manage multiple tasks concurrently.Assets:Customer service experience within a Call Centre environment;Previous travel industry experience;Working knowledge of computer applications and internet.Conditions of Employment:High school diploma or equivalence;Eligible to work in Canada;Willing to adhere to Air Canada’s grooming standards.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements: As Canada’s flag carrier, we’re proud to offer bilingual services. Candidates who speak both English and French fluently are preferred. As Canada’s most international airline, we would love to know if you can speak one or more of the following languages in addition to English: French, Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Danish, Dutch, Hindi, Punjabi and Turkish. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted.
    Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. Air Canada, recently ranked SkyTrax’s Best Airline in North America, is seeking caring and engaging individuals to fill permanent, full-time positions of Customer Sales and Service Agents in our Contact Centre located in Etobicoke, near the Toronto Airport. Our Agents are often our customer’s first point of contact with our company, which makes this position of the utmost importance to our continued success. If you consider yourself a “people person”, take great pride in delivering memorable customer service, understand that customers expect our agents to answer calls promptly, courteously and professionally, then you may be a great fit for the Air Canada team! The Customer Sales and Service Agent position is also a great career opportunity to grow within Air Canada. Please take 2 minutes to watch the following video with more information about the Customer Sales and Service Agent Role: https://youtu.be/aTKy5mJ3fdE We offer a competitive starting salary of $16.00/hr with a comprehensive benefits package:Medical and dental insurance;Pension plan.As a Customer Sales and Service Agent in our Contact Centre, you will:Handle inbound calls while offering the highest level of customer service, and providing information regarding flights, fares, destinations, special offers and other travel products;Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings;Provide timely resolutions to customer inquiries, including concerns and/or issues to ensure customer satisfaction.Qualifications Mandatory Covid-19 Vaccination Required as of October 31st 2021 Scheduling Adherence:Be available to attend and successfully pass a eight (8) week full-time paid training program;Be available to work a variety of day, evening and overnight shifts, as well as, weekends and statutory holidays in a 24/7 operation.Requirements:Ability to find creative solutions to complex customer situations;Ability to work independently with a minimum of supervision;Effectively manage multiple tasks concurrently.Assets:Customer service experience within a Call Centre environment;Previous travel industry experience;Working knowledge of computer applications and internet.Conditions of Employment:High school diploma or equivalence;Eligible to work in Canada;Willing to adhere to Air Canada’s grooming standards.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements: As Canada’s flag carrier, we’re proud to offer bilingual services. Candidates who speak both English and French fluently are preferred. As Canada’s most international airline, we would love to know if you can speak one or more of the following languages in addition to English: French, Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Danish, Dutch, Hindi, Punjabi and Turkish. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted.
    • Toronto, Ontario
    • Contract
    • $14.25 per hour
    Do you want to work with great Non-Profit organizations?Do you want to have an impact?Do you want to work in a growing sector?Randstad is looking for candidates with strong verbal communication skills for a Call Centre Fundraiser in Toronto! We are looking for candidates to start October 12th for a temporary to permanent role.If you are motivated, passionate and comfortable working in a wide range of non-profit sectors, then we have the position just for you.Start date: Tuesday, October 12thInterviews: Phone interviews will be conductedHours of operation:Shifts vary between Monday-Friday 12:30 PM to 9:00 PM and Saturday 11:00 AM to 5:00 PM (PICK YOUR OWN SHIFTS - a minimum of 3/week)Pay Rate: $14.35 per hour (plus weekly performance bonus) Where:- Work from Home (Must have the proper set up)What:- Outbound call centre (Fundraising) Training: - Mandatory training: Tuesday, October 12th - Friday - October 15th 12:30 pm - 9:00 pmAdvantages- $14.35/hour, plus performance bonus (can earn up to an extra $2/hour on the phones)- Flexible Schedule - Pick the days you want to work! - This position is ideal for students or freelancers because of the great ability for flexible scheduling. - Professional office and working environment- Work for a great company- WORK FROM HOME- Great networking opportunityResponsibilitiesJob Duties for Call Centre Fundraiser include: - Outbound calls (call centre setting) - Fundraising - Collect donations- Provide a great customer experience QualificationsQualifications:- Customer service or Call centre experience is required (Outbound or Telemarketing preferred) - Flexible Scheduling - Must be able to work a minimum of 3 shifts a week- Clear communication skills over the phone - Exceptional listening and conversational skills- Has basic computer knowledge and data entry skills SummaryIf you are interested in the Call Center Fundraiser, apply now!- Apply online!- Send your resume to Anastasia at anastasia.kourniotis@randstad.ca (Reference: Outbound Fundraisers – Toronto)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you want to work with great Non-Profit organizations?Do you want to have an impact?Do you want to work in a growing sector?Randstad is looking for candidates with strong verbal communication skills for a Call Centre Fundraiser in Toronto! We are looking for candidates to start October 12th for a temporary to permanent role.If you are motivated, passionate and comfortable working in a wide range of non-profit sectors, then we have the position just for you.Start date: Tuesday, October 12thInterviews: Phone interviews will be conductedHours of operation:Shifts vary between Monday-Friday 12:30 PM to 9:00 PM and Saturday 11:00 AM to 5:00 PM (PICK YOUR OWN SHIFTS - a minimum of 3/week)Pay Rate: $14.35 per hour (plus weekly performance bonus) Where:- Work from Home (Must have the proper set up)What:- Outbound call centre (Fundraising) Training: - Mandatory training: Tuesday, October 12th - Friday - October 15th 12:30 pm - 9:00 pmAdvantages- $14.35/hour, plus performance bonus (can earn up to an extra $2/hour on the phones)- Flexible Schedule - Pick the days you want to work! - This position is ideal for students or freelancers because of the great ability for flexible scheduling. - Professional office and working environment- Work for a great company- WORK FROM HOME- Great networking opportunityResponsibilitiesJob Duties for Call Centre Fundraiser include: - Outbound calls (call centre setting) - Fundraising - Collect donations- Provide a great customer experience QualificationsQualifications:- Customer service or Call centre experience is required (Outbound or Telemarketing preferred) - Flexible Scheduling - Must be able to work a minimum of 3 shifts a week- Clear communication skills over the phone - Exceptional listening and conversational skills- Has basic computer knowledge and data entry skills SummaryIf you are interested in the Call Center Fundraiser, apply now!- Apply online!- Send your resume to Anastasia at anastasia.kourniotis@randstad.ca (Reference: Outbound Fundraisers – Toronto)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Toronto, Ontario
    • Contract
    • $14.35 per hour
    Are you looking for a short-term contract starting immediately? Do you have experience working in a call centre? Do you consider yourself an enthusiastic individual? Do you enjoy working in a fast-paced environment?If this sounds like you then we have the perfect 2-week assignment for you!Randstad is looking for candidates with strong verbal communication skills for a Survey interviewer/Caller position to work from home!Job Duties for Survey interviewers/Callers include: - Outbound calls (call centre setting) - Filling out surveys- Meeting goals- Provide a great customer experienceHours of operation:Must be available between 12:00 and 9:00 pm, Monday to SaturdayPay Rate: $14.35 per hour + $2 bonus per hourStart Date:Tuesday, October 12thWhere:- Work From Home!Qualifications:- Customer Service or Call Centre experience (Outbound preferred)- Ability to follow a script- Clear communication over the phone and exceptional listening skills- Has a motivated and confident personalityAdvantagesAdvantages:- Professional office working environment- Work for a great company- Working from Home opportunity- Bus accessible location- Great networking opportunity- $16.35 an hour!ResponsibilitiesOutbound calling Scripted callingNot cold-calling, all calling is from a listProviding top-notch customer service!QualificationsMinimum six month customer service experienceOutbound calling is an assetClear CommunicationSummaryHow to apply:- Apply directly to this posting- Apply by sending your resume to andrea.francis@randstad.ca (Reference "Survey Interviewers/Callers" in the subject line)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a short-term contract starting immediately? Do you have experience working in a call centre? Do you consider yourself an enthusiastic individual? Do you enjoy working in a fast-paced environment?If this sounds like you then we have the perfect 2-week assignment for you!Randstad is looking for candidates with strong verbal communication skills for a Survey interviewer/Caller position to work from home!Job Duties for Survey interviewers/Callers include: - Outbound calls (call centre setting) - Filling out surveys- Meeting goals- Provide a great customer experienceHours of operation:Must be available between 12:00 and 9:00 pm, Monday to SaturdayPay Rate: $14.35 per hour + $2 bonus per hourStart Date:Tuesday, October 12thWhere:- Work From Home!Qualifications:- Customer Service or Call Centre experience (Outbound preferred)- Ability to follow a script- Clear communication over the phone and exceptional listening skills- Has a motivated and confident personalityAdvantagesAdvantages:- Professional office working environment- Work for a great company- Working from Home opportunity- Bus accessible location- Great networking opportunity- $16.35 an hour!ResponsibilitiesOutbound calling Scripted callingNot cold-calling, all calling is from a listProviding top-notch customer service!QualificationsMinimum six month customer service experienceOutbound calling is an assetClear CommunicationSummaryHow to apply:- Apply directly to this posting- Apply by sending your resume to andrea.francis@randstad.ca (Reference "Survey Interviewers/Callers" in the subject line)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Toronto, Ontario
    • Contract
    • $14.35 per hour
    Are you looking for a short-term contract starting immediately? Do you have experience working in a call centre? Do you consider yourself an enthusiastic individual? Do you enjoy working in a fast-paced environment?If this sounds like you then we have the perfect 2-week assignment for you!Randstad is looking for candidates with strong verbal communication skills for a Survey interviewer/Caller position to work from home!Job Duties for Survey interviewers/Callers include: - Outbound calls (call centre setting) - Filling out surveys- Meeting goals- Provide a great customer experienceHours of operation:Must be available between 12:00 and 9:00 pm, Monday to SaturdayPay Rate: $14.35 per hour + $2 bonus per hourStart Date:Thursday, October 7th @ 12:30pmWhere:- Work From Home!Qualifications:- Customer Service or Call Centre experience (Outbound preferred)- Ability to follow a script- Clear communication over the phone and exceptional listening skills- Has a motivated and confident personalityAdvantagesAdvantages:- Professional office working environment- Work for a great company- Working from Home opportunity- Bus accessible location- Great networking opportunity- $16.35 an hour!ResponsibilitiesOutbound calling Scripted callingNot cold-calling, all calling is from a listProviding top-notch customer service!QualificationsMinimum six month customer service experienceOutbound calling is an assetClear CommunicationSummaryHow to apply:- Apply directly to this posting- Apply by sending your resume to andrea.francis@randstad.ca (Reference "Survey Interviewers/Callers" in the subject line)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a short-term contract starting immediately? Do you have experience working in a call centre? Do you consider yourself an enthusiastic individual? Do you enjoy working in a fast-paced environment?If this sounds like you then we have the perfect 2-week assignment for you!Randstad is looking for candidates with strong verbal communication skills for a Survey interviewer/Caller position to work from home!Job Duties for Survey interviewers/Callers include: - Outbound calls (call centre setting) - Filling out surveys- Meeting goals- Provide a great customer experienceHours of operation:Must be available between 12:00 and 9:00 pm, Monday to SaturdayPay Rate: $14.35 per hour + $2 bonus per hourStart Date:Thursday, October 7th @ 12:30pmWhere:- Work From Home!Qualifications:- Customer Service or Call Centre experience (Outbound preferred)- Ability to follow a script- Clear communication over the phone and exceptional listening skills- Has a motivated and confident personalityAdvantagesAdvantages:- Professional office working environment- Work for a great company- Working from Home opportunity- Bus accessible location- Great networking opportunity- $16.35 an hour!ResponsibilitiesOutbound calling Scripted callingNot cold-calling, all calling is from a listProviding top-notch customer service!QualificationsMinimum six month customer service experienceOutbound calling is an assetClear CommunicationSummaryHow to apply:- Apply directly to this posting- Apply by sending your resume to andrea.francis@randstad.ca (Reference "Survey Interviewers/Callers" in the subject line)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Toronto, Ontario
    • Contract
    Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts. Job Title:Customer Service and Technical Support RepresentativeLocation:Remote - Work from homeMust be local to Toronto area, as potential to move back in office.Contract Details:4 month contract (possibility of extension or permanent hire)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 8am-8pm EST (rotational schedule)Pay Rate: $17.09+Advantages- Great opportunity with a reputable company in the insurance industry- Remote - Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 4 months contract is completed- Great work culture and work life balance- Weekly payResponsibilities- Call centre, taking inbound customer service inquiries- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQualifications- Excellent communication skills in English- Minimum 2 years previous experience in Customer service or Call Centre is required- Financial, Insurance or Technical experience is an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.ca3) Email your resume to aditi.gandhi@randstad.ca Please add Email Subject Line: Customer Service and Technical Support Representative - Torontohuman forward.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts. Job Title:Customer Service and Technical Support RepresentativeLocation:Remote - Work from homeMust be local to Toronto area, as potential to move back in office.Contract Details:4 month contract (possibility of extension or permanent hire)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 8am-8pm EST (rotational schedule)Pay Rate: $17.09+Advantages- Great opportunity with a reputable company in the insurance industry- Remote - Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 4 months contract is completed- Great work culture and work life balance- Weekly payResponsibilities- Call centre, taking inbound customer service inquiries- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQualifications- Excellent communication skills in English- Minimum 2 years previous experience in Customer service or Call Centre is required- Financial, Insurance or Technical experience is an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.ca3) Email your resume to aditi.gandhi@randstad.ca Please add Email Subject Line: Customer Service and Technical Support Representative - Torontohuman forward.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Toronto, Ontario
    • Permanent
    Are you an experienced call centre Supervisor or Manager? Do you have experience in the travel Insurance Industry? If so we want to hear from you! Our Client in the Travel Insurance Industry is hiring for a Bilingual Senior Operations Supervisor who will be responsible for leading and supporting a team of Agents in a Contact Centre environment. Please note this position is for Bilingual French & English applicants only! Advantages• Work for a leader in the Travel Insurance Industry• Work normal Core Hours Monday - Friday with availability to be on call• Lead a team of agents • Starting Salary of $75,000 Annually depending on experience • Benefits, pension plan and Bonus• Starting at 2 weeks of vacation plus 4 flex days• Have an opportunity to be chosen for a conference trip across the globe annuallyResponsibilities• Motivate and lead a high performance team by attracting, on boarding, recruiting and retaining team members. • Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development. • Maximize a positive customer experience for by identifying, understanding, and resolving inquiries; maintain oversight of service delivery, taking responsibility for escalated issues and providing coaching to other team members to ensure service expectations are fulfilled.• Create a workplace culture that is consistent with the company vision while consistently working as a team to deliver exceptional service• Work with assigned team members to develop their individual skill sets; addressing any performance or behavioral issues.• Contribute to the team effort by accomplishing related results and participating on projects as needed. • Manage projects to improve operations metrics such as reduction in cost or improvements in efficiency.• Produce reports and set KPI targets• Work Extended Hours during Peak Periods, as required on-callQualifications• Bilingual (English/French) • 4 or more years of experience in Call Center Management (travel Insurance experience a plus)• Effective communication skills • Solid ability to analyze call centre metrics • Strong problem solving skills • Results oriented • People management experience• Experience with creating KPIs, Budgets, reports, scheduling, reporting• Proefficient with Microsoft Office with advanced level in ExcellSummaryIf you think you would be a great fit for this position, please email your resume to Elise.Hofman@randstad.ca or Navpreet.sandhu@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you an experienced call centre Supervisor or Manager? Do you have experience in the travel Insurance Industry? If so we want to hear from you! Our Client in the Travel Insurance Industry is hiring for a Bilingual Senior Operations Supervisor who will be responsible for leading and supporting a team of Agents in a Contact Centre environment. Please note this position is for Bilingual French & English applicants only! Advantages• Work for a leader in the Travel Insurance Industry• Work normal Core Hours Monday - Friday with availability to be on call• Lead a team of agents • Starting Salary of $75,000 Annually depending on experience • Benefits, pension plan and Bonus• Starting at 2 weeks of vacation plus 4 flex days• Have an opportunity to be chosen for a conference trip across the globe annuallyResponsibilities• Motivate and lead a high performance team by attracting, on boarding, recruiting and retaining team members. • Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development. • Maximize a positive customer experience for by identifying, understanding, and resolving inquiries; maintain oversight of service delivery, taking responsibility for escalated issues and providing coaching to other team members to ensure service expectations are fulfilled.• Create a workplace culture that is consistent with the company vision while consistently working as a team to deliver exceptional service• Work with assigned team members to develop their individual skill sets; addressing any performance or behavioral issues.• Contribute to the team effort by accomplishing related results and participating on projects as needed. • Manage projects to improve operations metrics such as reduction in cost or improvements in efficiency.• Produce reports and set KPI targets• Work Extended Hours during Peak Periods, as required on-callQualifications• Bilingual (English/French) • 4 or more years of experience in Call Center Management (travel Insurance experience a plus)• Effective communication skills • Solid ability to analyze call centre metrics • Strong problem solving skills • Results oriented • People management experience• Experience with creating KPIs, Budgets, reports, scheduling, reporting• Proefficient with Microsoft Office with advanced level in ExcellSummaryIf you think you would be a great fit for this position, please email your resume to Elise.Hofman@randstad.ca or Navpreet.sandhu@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Toronto, Ontario
    • Contract
    Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide support to members, while working from the comfort of your own home.As a English Customer Service Representative you will be responsible for answering inbound calls regarding various insurance products and services.4 month contract, with high possibility of extension or permanent hireWork availability: Monday to Friday, business hours.Schedules given in advance, full-time employmentLocation: work from home - remoteAdvantagesBelow is a summary of the benefits you can enjoy in this role as a English Customer Service Representative:- Work from home- A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer- Virtual training - 4-6 weeks- An inclusive and accessible work environment- Working with a leading Canadian companyResponsibilitiesAs a Customer Service Representative, you will be responsible for:- English inbound call centre- Taking inbound customer service inquiries regarding clients insurance products and services- Provide knowledgeable assistance to clients over the phone and some email- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- Excellent communication skills in English (verbal and written)- Minimum 3 years previous experience in Customer service, or call centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Summary4 month contract, possibility of extension or permanent hireWork availability: Monday to Friday, between 8:00am and 8:00pm (EST).Schedules given in advance, full-time employmentInterviews: Happening now!Are you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject "English CSR - Insurance" :aditi.gandhi@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide support to members, while working from the comfort of your own home.As a English Customer Service Representative you will be responsible for answering inbound calls regarding various insurance products and services.4 month contract, with high possibility of extension or permanent hireWork availability: Monday to Friday, business hours.Schedules given in advance, full-time employmentLocation: work from home - remoteAdvantagesBelow is a summary of the benefits you can enjoy in this role as a English Customer Service Representative:- Work from home- A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer- Virtual training - 4-6 weeks- An inclusive and accessible work environment- Working with a leading Canadian companyResponsibilitiesAs a Customer Service Representative, you will be responsible for:- English inbound call centre- Taking inbound customer service inquiries regarding clients insurance products and services- Provide knowledgeable assistance to clients over the phone and some email- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- Excellent communication skills in English (verbal and written)- Minimum 3 years previous experience in Customer service, or call centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Summary4 month contract, possibility of extension or permanent hireWork availability: Monday to Friday, between 8:00am and 8:00pm (EST).Schedules given in advance, full-time employmentInterviews: Happening now!Are you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject "English CSR - Insurance" :aditi.gandhi@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Toronto, Ontario
    • Contract
    Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide support to members, while working from the comfort of your own home.As a Bilingual (English/French) Customer Service Representative you will be responsible for answering inbound calls regarding various insurance products and services.4 month contract, with high possibility of extension or permanent hireSalary: 19.50/hourWork availability: Monday to Friday, business hours.Schedules given in advance, full-time employmentLocation: work from home - remoteAdvantagesBelow is a summary of the benefits you can enjoy in this role as a Bilingual (English/French) Customer Service Representative:- Work from home- A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer- Virtual training - 4-6 weeks- An inclusive and accessible work environment- Working with a leading Canadian companyResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound call centre- Taking inbound customer service inquiries regarding clients insurance products and services- Provide knowledgeable assistance to clients over the phone and some email- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- Excellent communication skills in English and French (verbal and written)- Minimum 3 years previous experience in Customer service, or call centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Summary4 month contract, possibility of extension or permanent hireSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm (EST).Schedules given in advance, full-time employmentInterviews: Happening now!Are you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject "Bilingual CSR - Insurance" :aditi.gandhi@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide support to members, while working from the comfort of your own home.As a Bilingual (English/French) Customer Service Representative you will be responsible for answering inbound calls regarding various insurance products and services.4 month contract, with high possibility of extension or permanent hireSalary: 19.50/hourWork availability: Monday to Friday, business hours.Schedules given in advance, full-time employmentLocation: work from home - remoteAdvantagesBelow is a summary of the benefits you can enjoy in this role as a Bilingual (English/French) Customer Service Representative:- Work from home- A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer- Virtual training - 4-6 weeks- An inclusive and accessible work environment- Working with a leading Canadian companyResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound call centre- Taking inbound customer service inquiries regarding clients insurance products and services- Provide knowledgeable assistance to clients over the phone and some email- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- Excellent communication skills in English and French (verbal and written)- Minimum 3 years previous experience in Customer service, or call centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Summary4 month contract, possibility of extension or permanent hireSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm (EST).Schedules given in advance, full-time employmentInterviews: Happening now!Are you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject "Bilingual CSR - Insurance" :aditi.gandhi@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Toronto, Ontario
    • Permanent
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 1st, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 1st 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 1st, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 1st 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Toronto, Ontario
    • Contract
    Are you looking to develop your professional experience while utilizing your bilingual language (French & English) skills in the insurance industry? Do you have a passion for customer service? Looking to work from home? If so, we have the role you are looking for!We are currently recruiting Bilingual Customer Service Representatives for our client in the insurance industry.As a Bilingual Customer Service Representative, you will be responsible for answering inbound inquiries from customers, via phone and email, regarding insurance products and services. We are seeking candidates with strong communication skills and customer service skills.This is a great opportunity for customer service professionals to develop expertise in insurance under the support of experienced managers and trainers. Apply now if you're interested!AdvantagesWhy you want this role:- Work for a large insurance company- Work from home- $18.50/hour- 6-month contracts- Hours: Mon-Friday, rotating shifts between 8am to 8pm ET- no weekends- Professional work environment- Start date: October 18th, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.ResponsibilitiesIn this role, you will be responsible for:• Providing high-quality service to customers via telephone.• Taking orders and following up on services on financial, group savings, retirement, and insurance products• Handle high volumes of telephone inquiries within established productivity goals• Following up with customers when neededQualifications- Bilingual in French and English- Excellent communication skills- Strong customer service skills and call centre experience- Strong keyboarding skills- Able to work in a fast consistent work environment- Strong problem-solving skills- Wired connection to the internet- Space available to work at homeSummaryIf you are interested in the Bilingual Customer Service Representative role, please apply online on www.randstad.ca. We're always looking for individuals looking to develop their careers further.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking to develop your professional experience while utilizing your bilingual language (French & English) skills in the insurance industry? Do you have a passion for customer service? Looking to work from home? If so, we have the role you are looking for!We are currently recruiting Bilingual Customer Service Representatives for our client in the insurance industry.As a Bilingual Customer Service Representative, you will be responsible for answering inbound inquiries from customers, via phone and email, regarding insurance products and services. We are seeking candidates with strong communication skills and customer service skills.This is a great opportunity for customer service professionals to develop expertise in insurance under the support of experienced managers and trainers. Apply now if you're interested!AdvantagesWhy you want this role:- Work for a large insurance company- Work from home- $18.50/hour- 6-month contracts- Hours: Mon-Friday, rotating shifts between 8am to 8pm ET- no weekends- Professional work environment- Start date: October 18th, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.ResponsibilitiesIn this role, you will be responsible for:• Providing high-quality service to customers via telephone.• Taking orders and following up on services on financial, group savings, retirement, and insurance products• Handle high volumes of telephone inquiries within established productivity goals• Following up with customers when neededQualifications- Bilingual in French and English- Excellent communication skills- Strong customer service skills and call centre experience- Strong keyboarding skills- Able to work in a fast consistent work environment- Strong problem-solving skills- Wired connection to the internet- Space available to work at homeSummaryIf you are interested in the Bilingual Customer Service Representative role, please apply online on www.randstad.ca. We're always looking for individuals looking to develop their careers further.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Toronto, Ontario
    • Permanent
    Would you like to work with one of the largest financial & Investments groups in Canada? Our client is looking for BILINGUAL (FRENCH) customer service representatives to join their team. If you are looking for an excellent company that offers great growth opportunities, you have a positive attitude towards problem solving and teamwork, we want to hear from you!The Bilingual (FRENCH) Client Services group is responsible for providing a positive customer experience for all clients through activities related to broker/dealer back office function, transaction processing, customer contact, shareholder servicing, mutual fund compliance, recordkeeping, and shareholder reporting. Helps to protect the best interests of the funds, shareholders and FTI by providing support to transfer agent strategies and system improvements and adhering to policies and procedures and workflow processes.In this role, interactions with customers may occur via electronic or written correspondence and incoming or outgoing telephone calls while working remotely while working remotely in Ontario. Additionally, training for this role will be virtual.Advantages-Permanent Position that is Work From Home-Competitive Salary of $45,000-Working Hours: 35 hours per week – Monday - Friday 9-5 or 10 -6-Flexible medical, dental and vision insurance -Corporate Pension Plan -Employee Stock Investment Program -Purchase company funds with no sales charge -Competitive vacation package that includes three annual personal days -Company paid short-term and long-term Disability Insurance -Education assistanceResponsibilitiesWhat are the ongoing responsibilities of a Client Representative?-Answer and process routine to complex customer requests and inquiries, resolves customer concerns/problems and contributes to the resolution of escalated issues by offering solutions within scope of work via inbound or outbound phone calls.-You will identify customer's current and future needs to proactively enhance the customer experience.-Actively identify opportunities that contribute to the satisfaction of service and operations goals through workflow, productivity, and quality prioritization.-You will correspond with customers via phone, fax, email or written correspondence, where appropriate.-You will adhere to all policies & procedure guidelines and customer service standards to achieve operational, productivity and quality objectives.Actively promote new/existing products, services and Marketing and Sales initiatives.-You may aid less experienced/new team members in escalated situations.-You will abide by all fund and company policies and regulatory controls and requirements. You will participate in continuous improvement initiatives and support change management activities, as well as identify improvement opportunities to streamline business processes resulting in greater efficiencies, -productivity and/or service.-You will develop and use internal and/or external relationships to achieve shared priorities/goals, satisfy customer needs, resolve problems and increase business insight/awareness. Actively participate in team meetings by providing topics for discussion and offering ideas and feedback.-You may guide and mentor peers and share subject matter expertise within sphere of influence.-You may also assist your division with work outside of your role's normal scope and participate in cross training opportunitiesQualificationsWhat ideal qualifications would help someone to be successful?- Bilingual in English and French required - University Degree, College Diploma or equivalent experience-Customer Service Call Centre Experience-Canadian Securities Course (CSC) or Investment Funds Institute Course (IFIC) would be an asset-Strong relationship building, communication, and problem-solving skills are a plus-Basic understanding of Microsoft applications-Must work and reside in OntarioSummaryIf you are Bilingual (French) and have a an interest in the Financial & Investments sector & think you would be a great fit for this position please email your resume to luda.zadorovich@randstad.ca & navpreet.sandhu@randstad.ca to be considered.Qualified Bilingual (French speaking candidates) will be considered. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Would you like to work with one of the largest financial & Investments groups in Canada? Our client is looking for BILINGUAL (FRENCH) customer service representatives to join their team. If you are looking for an excellent company that offers great growth opportunities, you have a positive attitude towards problem solving and teamwork, we want to hear from you!The Bilingual (FRENCH) Client Services group is responsible for providing a positive customer experience for all clients through activities related to broker/dealer back office function, transaction processing, customer contact, shareholder servicing, mutual fund compliance, recordkeeping, and shareholder reporting. Helps to protect the best interests of the funds, shareholders and FTI by providing support to transfer agent strategies and system improvements and adhering to policies and procedures and workflow processes.In this role, interactions with customers may occur via electronic or written correspondence and incoming or outgoing telephone calls while working remotely while working remotely in Ontario. Additionally, training for this role will be virtual.Advantages-Permanent Position that is Work From Home-Competitive Salary of $45,000-Working Hours: 35 hours per week – Monday - Friday 9-5 or 10 -6-Flexible medical, dental and vision insurance -Corporate Pension Plan -Employee Stock Investment Program -Purchase company funds with no sales charge -Competitive vacation package that includes three annual personal days -Company paid short-term and long-term Disability Insurance -Education assistanceResponsibilitiesWhat are the ongoing responsibilities of a Client Representative?-Answer and process routine to complex customer requests and inquiries, resolves customer concerns/problems and contributes to the resolution of escalated issues by offering solutions within scope of work via inbound or outbound phone calls.-You will identify customer's current and future needs to proactively enhance the customer experience.-Actively identify opportunities that contribute to the satisfaction of service and operations goals through workflow, productivity, and quality prioritization.-You will correspond with customers via phone, fax, email or written correspondence, where appropriate.-You will adhere to all policies & procedure guidelines and customer service standards to achieve operational, productivity and quality objectives.Actively promote new/existing products, services and Marketing and Sales initiatives.-You may aid less experienced/new team members in escalated situations.-You will abide by all fund and company policies and regulatory controls and requirements. You will participate in continuous improvement initiatives and support change management activities, as well as identify improvement opportunities to streamline business processes resulting in greater efficiencies, -productivity and/or service.-You will develop and use internal and/or external relationships to achieve shared priorities/goals, satisfy customer needs, resolve problems and increase business insight/awareness. Actively participate in team meetings by providing topics for discussion and offering ideas and feedback.-You may guide and mentor peers and share subject matter expertise within sphere of influence.-You may also assist your division with work outside of your role's normal scope and participate in cross training opportunitiesQualificationsWhat ideal qualifications would help someone to be successful?- Bilingual in English and French required - University Degree, College Diploma or equivalent experience-Customer Service Call Centre Experience-Canadian Securities Course (CSC) or Investment Funds Institute Course (IFIC) would be an asset-Strong relationship building, communication, and problem-solving skills are a plus-Basic understanding of Microsoft applications-Must work and reside in OntarioSummaryIf you are Bilingual (French) and have a an interest in the Financial & Investments sector & think you would be a great fit for this position please email your resume to luda.zadorovich@randstad.ca & navpreet.sandhu@randstad.ca to be considered.Qualified Bilingual (French speaking candidates) will be considered. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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