customer service montreal Jobs
about customer service jobs in Montreal
Customer service jobs in Montreal are diverse. While retail is popular, you could find yourself working for many different types of companies. This affects your role and skill requirements. One common characteristic all successful customer service representatives share is strong communication skills and a desire to help others. Currently, there are more than 25,000 customer service jobs in Montreal, up 1.6% from the previous year. Even though customer service jobs are down 15% overall since 2007, there is ample opportunity for candidates with the right skills and desire to be successful as a customer service professional.
customer service salaries in Montreal
Customer service reps are paid according to their skill level and experience. The industry in which you work and your job classification also impact your earning potential. In Montreal, here are the customer service salaries you can expect:
Entry level salary: $36k to $42.7k
Intermediate salary: $39.9k to $47.3k
Senior salary: $43.5k to $51.5k
top industries for customer service representatives in Montreal
Customer service professionals are naturally in high demand in service-based industries, especially retail and technology. Customer support, especially in telecommunications and business, offer many opportunities. Here are the top industries for customer service reps in Montreal:
- Business support services
- Wired telecommunications carriers
- Wireless telecommunications carriers
- Automobile dealers
- Insurance carriers
in demand skills in Montreal
All customer service professionals need to be strong communicators, problem solvers and have an understanding of the customer perspective. In Montreal, it’s also important to be able to communicate in French and English. Top in demand skills in Montreal include:
- Bilingual French
- Microsoft Office
- Customer Relationship Management (CRM)
- Technical support
- Salesforce
next steps for customer service representatives
The skills and experience customer service reps develop over time can lead to management roles and careers in many other areas. Many customer service professional move into marketing, business, and other support-based roles.