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        • Pointe-Claire, Québec
        • Permanent
        Position Title: Administrative Assistant & Customer ServiceLocation : Pointe-ClaireIndustry: ManufacturingAre you driven to deliver exceptional customer service? Do you like to work hard and play harder? If you are committed to excellence, you have a place in our Pointe-Claire-based company that is the country’s premier quartz manufacturerAdvantages-competitive salary-full benefits including dental (100% covered by the employer)-pension plan match up to 3% of employee contributions-company is going through massive growth-parking on siteResponsibilities-Provide impeccable customer service and solve problems.-Invoice processing.-Maintain client files.-Reception of occasional customers in the showroom.-Coordinate deliveries Qualifications-3 years and over in customer service and administration-Some knowledge of transport and geography around Quebec to facilitate scheduling deliveries-Establish an excellent relationship with customers.-Excellent bilingualism (oral and written).-Ability to work under pressure.-Worked with distribution-Have the attitude and interest to solve problems.-Computer skills required (Office, SAP, CRM, etc.)-Ideally worked for a distribution company in the pastSummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses. At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, I invite you to call us at 514.695.3315 and ask Sean or to Brandon arrange an interview with us or send us your resume by email at sean.lynch@randstad.caAdd me on LinkedIn: - https://www.linkedin.com/in/sean-lynch-370492126/To apply:Call Sean at 514.695.3315E-MAIL your CV at sean.lynch@randstad.ca, brandon.freger@randstad.caVisit us in person at 755 Boul Saint-Jean, Pointe-Claire, QC, H9H 4B2CLICK on the "Apply Now" buttonFor a complete list of all available jobs by division, visit www.randstad.ca.good to know you
        Position Title: Administrative Assistant & Customer ServiceLocation : Pointe-ClaireIndustry: ManufacturingAre you driven to deliver exceptional customer service? Do you like to work hard and play harder? If you are committed to excellence, you have a place in our Pointe-Claire-based company that is the country’s premier quartz manufacturerAdvantages-competitive salary-full benefits including dental (100% covered by the employer)-pension plan match up to 3% of employee contributions-company is going through massive growth-parking on siteResponsibilities-Provide impeccable customer service and solve problems.-Invoice processing.-Maintain client files.-Reception of occasional customers in the showroom.-Coordinate deliveries Qualifications-3 years and over in customer service and administration-Some knowledge of transport and geography around Quebec to facilitate scheduling deliveries-Establish an excellent relationship with customers.-Excellent bilingualism (oral and written).-Ability to work under pressure.-Worked with distribution-Have the attitude and interest to solve problems.-Computer skills required (Office, SAP, CRM, etc.)-Ideally worked for a distribution company in the pastSummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses. At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, I invite you to call us at 514.695.3315 and ask Sean or to Brandon arrange an interview with us or send us your resume by email at sean.lynch@randstad.caAdd me on LinkedIn: - https://www.linkedin.com/in/sean-lynch-370492126/To apply:Call Sean at 514.695.3315E-MAIL your CV at sean.lynch@randstad.ca, brandon.freger@randstad.caVisit us in person at 755 Boul Saint-Jean, Pointe-Claire, QC, H9H 4B2CLICK on the "Apply Now" buttonFor a complete list of all available jobs by division, visit www.randstad.ca.good to know you
        • Montréal, Québec
        • Permanent
        We are looking for customer service to support our client who works in Ceramics and Natural Stone located in Mile-Ex.The position is permanent and starts as quickly as possible.If you have experience in customer service, particularly in the field of manufacturing, do not hesitate and write to me at esteban.blasco@randstad.ca or at 514 415 9304 ext. 2AdvantagesOur client offers a great range more:- Competitive salary of $ 43,000 to $ 50,000 depending on experience- Private and easy-to-access parking in Mile Ex or accessible by public transit- Collective insurance- Pension fund- Sick day- 2-3 weeks of vacation- The opportunity to work for a great companyResponsibilitiesThe spots that await you● Promote the brand to industry professionals;● Exploit the potential of existing customers and qualify future customers;● Welcomed and answered questions from customers in the store;● Become the resource person and answer questions about products, prices, availability and application of different products;● Canvassing with new clients to discuss their needs and offer them specific products and services;● Collect and transmit comments on products sold in markets and evaluate their reception by customers;● Maintain client files using the computer system in place;• Prepare quotes, orders from the computer system;● Helping customers make product selections based on their needs and product specifications;● Followed up with quotes and pending orders as well as pending orders● Technical assistance and after-sales service.● Attended various industry events as a brand ambassador.QualificationsYou are the ideal candidate if you:● Know the environment of natural stone, ceramics, construction and renovation;● Minimum experience of 3 years in a similar position;● Good interpersonal communication skills;● Excellent negotiating skills;● Master problem solving;● Demonstrate autonomy, rigor and discipline;● Being at ease with IT and knowing Excel and SAPSummaryThis permanent customer service position is a great opportunity to join a growing manufacturing company located in Mile-EX. If you are interested in the possibility of rapid advancement, a dynamic team and in good working condition, call me at 514 252 0099 extension 2 or write to me at esteban.blasco@randstad.ca.
        We are looking for customer service to support our client who works in Ceramics and Natural Stone located in Mile-Ex.The position is permanent and starts as quickly as possible.If you have experience in customer service, particularly in the field of manufacturing, do not hesitate and write to me at esteban.blasco@randstad.ca or at 514 415 9304 ext. 2AdvantagesOur client offers a great range more:- Competitive salary of $ 43,000 to $ 50,000 depending on experience- Private and easy-to-access parking in Mile Ex or accessible by public transit- Collective insurance- Pension fund- Sick day- 2-3 weeks of vacation- The opportunity to work for a great companyResponsibilitiesThe spots that await you● Promote the brand to industry professionals;● Exploit the potential of existing customers and qualify future customers;● Welcomed and answered questions from customers in the store;● Become the resource person and answer questions about products, prices, availability and application of different products;● Canvassing with new clients to discuss their needs and offer them specific products and services;● Collect and transmit comments on products sold in markets and evaluate their reception by customers;● Maintain client files using the computer system in place;• Prepare quotes, orders from the computer system;● Helping customers make product selections based on their needs and product specifications;● Followed up with quotes and pending orders as well as pending orders● Technical assistance and after-sales service.● Attended various industry events as a brand ambassador.QualificationsYou are the ideal candidate if you:● Know the environment of natural stone, ceramics, construction and renovation;● Minimum experience of 3 years in a similar position;● Good interpersonal communication skills;● Excellent negotiating skills;● Master problem solving;● Demonstrate autonomy, rigor and discipline;● Being at ease with IT and knowing Excel and SAPSummaryThis permanent customer service position is a great opportunity to join a growing manufacturing company located in Mile-EX. If you are interested in the possibility of rapid advancement, a dynamic team and in good working condition, call me at 514 252 0099 extension 2 or write to me at esteban.blasco@randstad.ca.
        • Saint-Laurent, Québec
        • Contract
        Do you have strong customer service skills? Do you have previous sales experience? We're looking for individuals who would be interested in developing their professional experience further in a Bilingual Customer Service role with our client in Montreal.As a Bilingual Customer Service Representative, you will be providing pre-sales and post-sales support.AdvantagesWork for one of Canada's largest insurance and financial services companies3-month contractPotential for extensionMonday to Friday$19/hourStart date: April 20th, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:* Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions* Answering customer inquiries and providing solutions as needed* Other customer service support tasks as requiredQualifications• Bilingual in French and English• Minimum 1 year of customer service/call centre experience• Sales experience a strong asset• Attention to detail• Ability to adapt quickly and comfortably to changeSummaryIf you're interested in the Bilingual Customer Service Representative role, please apply online at www.randstad. Qualified candidates will be contacted.
        Do you have strong customer service skills? Do you have previous sales experience? We're looking for individuals who would be interested in developing their professional experience further in a Bilingual Customer Service role with our client in Montreal.As a Bilingual Customer Service Representative, you will be providing pre-sales and post-sales support.AdvantagesWork for one of Canada's largest insurance and financial services companies3-month contractPotential for extensionMonday to Friday$19/hourStart date: April 20th, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:* Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions* Answering customer inquiries and providing solutions as needed* Other customer service support tasks as requiredQualifications• Bilingual in French and English• Minimum 1 year of customer service/call centre experience• Sales experience a strong asset• Attention to detail• Ability to adapt quickly and comfortably to changeSummaryIf you're interested in the Bilingual Customer Service Representative role, please apply online at www.randstad. Qualified candidates will be contacted.
        • Montreal, Québec
        • Permanent
        • $43,000 - $44,000 per year
        Are you looking for a job prioritizing stability within a company that will allow you to grow and evolve? Do you want financial security and an above-average salary? Are you passionate about customer service and not afraid of goals? I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Montreal (or Laval) -Work from home in times of pandemic (working at the Laval branch afterward or Metro Cremazie) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $44,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station or Laval). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at amelie.laprise@randstad.ca or apply directly online.
        Are you looking for a job prioritizing stability within a company that will allow you to grow and evolve? Do you want financial security and an above-average salary? Are you passionate about customer service and not afraid of goals? I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Montreal (or Laval) -Work from home in times of pandemic (working at the Laval branch afterward or Metro Cremazie) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $44,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station or Laval). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at amelie.laprise@randstad.ca or apply directly online.
        • LaSalle, Québec
        • Permanent
        • $35,000 - $37,000 per year
        Are you bilingual ?Are you looking for working Lasalle?Keep reading!A rental and servicing company specializing in linens and uniforms is looking for a Customer Service Representative to join their team in Lasalle. The proposed salary is between $35 000- $37, 000 a year, Monday through Friday 7:30 am to 4:00 pm. 2 weeks vacation, benefits after 3 months., and parking available.Advantages- Lasalle- Benefits after 3 months - 2 weeks vacation- Parking on site- Well known, established company Responsibilities- Respond to customer requests by phone and / or email- Coordinate with different internal departments to resolve issues problematic- Clerical and administrative tasksQualifications- Bilingualism (French & English)- 1 - 2 years of experience in a similar position- Customer Service oriented, great people skills- Team player, multitasking, adept at solving problems- Strong MS Office knowledge (Excel, word, etc)SummaryAre you bilingual ?Are you looking for working Lasalle?Keep reading!A rental and servicing company specializing in linens and uniforms is looking for a Customer Service Representative to join their team in Lasalle. The proposed salary is between $$35 00- $37, 00 a year, Monday through Friday 7:30 am to 4:00 pm. 2 weeks vacation, benefits after 3 months., and parking available.Advantages- Lasalle- Benefits after 3 months - 2 weeks vacation- Parking on site- Well known, established company Responsibilities- Respond to customer requests by phone and / or email- Coordinate with different internal departments to resolve issues problematic- Clerical and administrative tasksQualifications- Bilingualism (French & English)- 1 - 2 years of experience in a similar position- Customer Service oriented, great people skills- Team player, multitasking, adept at solving problems- Strong MS Office knowledge (Excel, word, etc)Are you looking for a Customer Service position?Are you looking to work in Lasalle ?Click on "Apply Now" or send your resume to our resource manager Jessica:jessica.macchiagodena@randstad.ca
        Are you bilingual ?Are you looking for working Lasalle?Keep reading!A rental and servicing company specializing in linens and uniforms is looking for a Customer Service Representative to join their team in Lasalle. The proposed salary is between $35 000- $37, 000 a year, Monday through Friday 7:30 am to 4:00 pm. 2 weeks vacation, benefits after 3 months., and parking available.Advantages- Lasalle- Benefits after 3 months - 2 weeks vacation- Parking on site- Well known, established company Responsibilities- Respond to customer requests by phone and / or email- Coordinate with different internal departments to resolve issues problematic- Clerical and administrative tasksQualifications- Bilingualism (French & English)- 1 - 2 years of experience in a similar position- Customer Service oriented, great people skills- Team player, multitasking, adept at solving problems- Strong MS Office knowledge (Excel, word, etc)SummaryAre you bilingual ?Are you looking for working Lasalle?Keep reading!A rental and servicing company specializing in linens and uniforms is looking for a Customer Service Representative to join their team in Lasalle. The proposed salary is between $$35 00- $37, 00 a year, Monday through Friday 7:30 am to 4:00 pm. 2 weeks vacation, benefits after 3 months., and parking available.Advantages- Lasalle- Benefits after 3 months - 2 weeks vacation- Parking on site- Well known, established company Responsibilities- Respond to customer requests by phone and / or email- Coordinate with different internal departments to resolve issues problematic- Clerical and administrative tasksQualifications- Bilingualism (French & English)- 1 - 2 years of experience in a similar position- Customer Service oriented, great people skills- Team player, multitasking, adept at solving problems- Strong MS Office knowledge (Excel, word, etc)Are you looking for a Customer Service position?Are you looking to work in Lasalle ?Click on "Apply Now" or send your resume to our resource manager Jessica:jessica.macchiagodena@randstad.ca
        • Laval, Québec
        • Permanent
        • $45,000 - $48,000 per year
        Are you looking for a job prioritizing stability within a company that will allow you to grow and evolve? Do you want financial security and an above-average salary? Are you passionate about customer service and not afraid of goals? I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Montreal -Work from home in times of pandemic (working at the Laval branch afterward) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $45,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at amelie.laprise@randstad.ca or apply directly online.
        Are you looking for a job prioritizing stability within a company that will allow you to grow and evolve? Do you want financial security and an above-average salary? Are you passionate about customer service and not afraid of goals? I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Montreal -Work from home in times of pandemic (working at the Laval branch afterward) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $45,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at amelie.laprise@randstad.ca or apply directly online.
        • LaSalle, Québec
        • Permanent
        • $45,000 - $46,000 per year
        A company in the oil business, and they are looking for a customer service representative for their LaSalle office to join their dynamic team.Customer service representatives play a key role in our sales and customer relations teams. The ideal candidate for the position must have initiative, be organized, bilingual, dynamic and effective under pressure.The proposed salary is between $44,000 and $48,000 per year, Monday to Friday from 8:30 am to 5 pm, on-site parking, accessible by public transit. The company offers 3 weeks of vacation to start, 100% dental and medical insurance 80%, benefits after 3 months, RRSP program, beautiful working atmosphere.Advantages- Benefits after 3 months- 3 weeks vacation + 1 week at Christmas- 5 personal days- Lasalle-RRSP- Parking available- Currently a remote role, in the future will become a 50% remote role and 50% in person roleResponsibilitiesMore precisely, here are the responsibilities that will be entrusted to you:1. Receive and complete orders received by different channels, track and process them.2. Answer customers' questions and inform them about the characteristics and status of their order.3. Prepare price quotes to respond to external and internal requests.4. Prepare product return requests, and handle customer complaints through rigorous follow-up.5. Perform all tasks related to managing price and product lists.6. Other related administrative tasks.Qualifications- Excellent customer service;- Bilingualism (French-English)- Knowledge of the program SAP- Able to work in a team in a fast work environment- Good knowledge of the Office suite (Word and Excel)- Analytical good sense, dynamism, enthusiasmSummaryLooking for a customer service representative position?Looking to work in Lasalle?Take the time and send over your resume at jessica.macchiagodena@randstad.ca
        A company in the oil business, and they are looking for a customer service representative for their LaSalle office to join their dynamic team.Customer service representatives play a key role in our sales and customer relations teams. The ideal candidate for the position must have initiative, be organized, bilingual, dynamic and effective under pressure.The proposed salary is between $44,000 and $48,000 per year, Monday to Friday from 8:30 am to 5 pm, on-site parking, accessible by public transit. The company offers 3 weeks of vacation to start, 100% dental and medical insurance 80%, benefits after 3 months, RRSP program, beautiful working atmosphere.Advantages- Benefits after 3 months- 3 weeks vacation + 1 week at Christmas- 5 personal days- Lasalle-RRSP- Parking available- Currently a remote role, in the future will become a 50% remote role and 50% in person roleResponsibilitiesMore precisely, here are the responsibilities that will be entrusted to you:1. Receive and complete orders received by different channels, track and process them.2. Answer customers' questions and inform them about the characteristics and status of their order.3. Prepare price quotes to respond to external and internal requests.4. Prepare product return requests, and handle customer complaints through rigorous follow-up.5. Perform all tasks related to managing price and product lists.6. Other related administrative tasks.Qualifications- Excellent customer service;- Bilingualism (French-English)- Knowledge of the program SAP- Able to work in a team in a fast work environment- Good knowledge of the Office suite (Word and Excel)- Analytical good sense, dynamism, enthusiasmSummaryLooking for a customer service representative position?Looking to work in Lasalle?Take the time and send over your resume at jessica.macchiagodena@randstad.ca
        • Montréal, Québec
        • Contract
        Does working for a company that aims to ensure the protection of the public appeal to you? Are you a dynamic person? Are you passionate about customer service? Well this job is for you!Randstad is looking for 2 Bilingual Customer Service Agents to work from home for a company located in Montreal.Salary: $ 21 to $ 23 per hour depending on experienceSchedule: Monday to Friday 8 a.m. to 4:30 p.m. (full time - 35 hours a week)Start of employment: as quickly as possibleTemporary principal of 6 months with possibility of extensionAdvantages-Working from home during the covid-19 crisis-Be part of a dynamic team-Quick hiring process- Competitive salaryResponsibilitiesHere are the tasks you will have to perform as a home customer service agent:- Acceptance of incoming calls regarding license revocations- Explain to members the nature and cost of the services offered- Respond to requests for information- Proceed with the registration process for members of the orderQualificationsTo deliver exceptional service, here's what you'll need as a Home Customer Service Agent : - Use good judgment- Bilingualism or advanced English (written and oral)- Comfortable with computers- Experience in customer service in a call center- Dynamism and initiative- Be independentSummaryLocation: Temporary work at home due to Covid-19.Salary: $ 21 to $ 23 per hour depending on experienceSchedule: Monday to Friday 8 a.m. to 4:30 p.m. (full time - 35 hours a week)Start of employment: as quickly as possibleTemporary principal of 6 months with possibility of extensionAre you interested in the position? Send us your CV directly to hakeem.caron@randstad.ca with the subject line "Customer Service Agent"We look forward to discussing this opportunity with you,Hakeemhakeem.caron@randstad.ca
        Does working for a company that aims to ensure the protection of the public appeal to you? Are you a dynamic person? Are you passionate about customer service? Well this job is for you!Randstad is looking for 2 Bilingual Customer Service Agents to work from home for a company located in Montreal.Salary: $ 21 to $ 23 per hour depending on experienceSchedule: Monday to Friday 8 a.m. to 4:30 p.m. (full time - 35 hours a week)Start of employment: as quickly as possibleTemporary principal of 6 months with possibility of extensionAdvantages-Working from home during the covid-19 crisis-Be part of a dynamic team-Quick hiring process- Competitive salaryResponsibilitiesHere are the tasks you will have to perform as a home customer service agent:- Acceptance of incoming calls regarding license revocations- Explain to members the nature and cost of the services offered- Respond to requests for information- Proceed with the registration process for members of the orderQualificationsTo deliver exceptional service, here's what you'll need as a Home Customer Service Agent : - Use good judgment- Bilingualism or advanced English (written and oral)- Comfortable with computers- Experience in customer service in a call center- Dynamism and initiative- Be independentSummaryLocation: Temporary work at home due to Covid-19.Salary: $ 21 to $ 23 per hour depending on experienceSchedule: Monday to Friday 8 a.m. to 4:30 p.m. (full time - 35 hours a week)Start of employment: as quickly as possibleTemporary principal of 6 months with possibility of extensionAre you interested in the position? Send us your CV directly to hakeem.caron@randstad.ca with the subject line "Customer Service Agent"We look forward to discussing this opportunity with you,Hakeemhakeem.caron@randstad.ca
        • Saint-Laurent, Québec
        • Permanent
        • $40,000 - $45,000 per year
        A company in the industry of pharmaceuticals and medical devices is looking for a customer service representative to join their team in Ville Saint Laurent. The proposed salary is between $40, 000 and $45, 000 a year, Monday through Friday, schedule can rotate between 8:30 am to 4:00 or 10:00 am to 6:00 pm, and it is possible that you may need to work on Saturday occasionally., benefits after 3 months, parking available, and 3 weeks of vacation.Advantages- Benefits after 3 months- 3 weeks vacation- Parking available- Pharma / medical industry- Dynamic and collaborative teamResponsibilities- Responsible for the planning, distribution and filling of drugs and materials.- Internal and external communication with clients, nurses, CLSCs, private insurance companies and Quebec health insurance.- Coordinate all information relating to medications as well as billing, with members of customer service, pharmacy, warehouse and finance department.- No direct contact with patientsQualifications- Bilingual (French & English)- Excellent ability to: communicate (verbal and written) by telephone, organize, and use a computer system.- Ability to work alone and / or in a team.- Experience in a medical field an asset- Diploma from a recognized program in a medical field an asset- Experience and understanding of the requirements of private insurance companies and the Régie de l'assurance maladie du Québec (RAMQ) an asset.- Flexibility to meet the demands of our changing business needs.SummaryA company in the industry of pharmaceuticals and medical devices is looking for a customer service representative to join their team in Ville Saint Laurent. The proposed salary is between $40, 000 and $45, 000 a year, Monday through Friday, schedule can rotate between 8:30 am to 4:00 or 10:00 am to 6:00 pm, and it is possible that you may need to work on Saturday occasionally., benefits after 3 months, parking available, Advantages- Benefits after 3 months- Parking available- Pharma / medical industry- Dynamic and collaborative teamResponsibilities- Responsible for the planning, distribution and filling of drugs and materials.- Internal and external communication with clients, nurses, CLSCs, private insurance companies and Quebec health insurance.- Coordinate all information relating to medications as well as billing, with members of customer service, pharmacy, warehouse and finance department.- No direct contact with patientsQualifications- Bilingual (French & English)- Excellent ability to: communicate (verbal and written) by telephone, organize, and use a computer system.- Ability to work alone and / or in a team.- Experience in a medical field an asset- Diploma from a recognized program in a medical field an asset- Experience and understanding of the requirements of private insurance companies and the Régie de l'assurance maladie du Québec (RAMQ) an asset.- Flexibility to meet the demands of our changing business needs.Looking for a Customer Service Representative position?Looking to work in Ville Saint Laurent?Click on "Apply Now" or send us your resume to:jessica.macchiagodena@randstad.ca
        A company in the industry of pharmaceuticals and medical devices is looking for a customer service representative to join their team in Ville Saint Laurent. The proposed salary is between $40, 000 and $45, 000 a year, Monday through Friday, schedule can rotate between 8:30 am to 4:00 or 10:00 am to 6:00 pm, and it is possible that you may need to work on Saturday occasionally., benefits after 3 months, parking available, and 3 weeks of vacation.Advantages- Benefits after 3 months- 3 weeks vacation- Parking available- Pharma / medical industry- Dynamic and collaborative teamResponsibilities- Responsible for the planning, distribution and filling of drugs and materials.- Internal and external communication with clients, nurses, CLSCs, private insurance companies and Quebec health insurance.- Coordinate all information relating to medications as well as billing, with members of customer service, pharmacy, warehouse and finance department.- No direct contact with patientsQualifications- Bilingual (French & English)- Excellent ability to: communicate (verbal and written) by telephone, organize, and use a computer system.- Ability to work alone and / or in a team.- Experience in a medical field an asset- Diploma from a recognized program in a medical field an asset- Experience and understanding of the requirements of private insurance companies and the Régie de l'assurance maladie du Québec (RAMQ) an asset.- Flexibility to meet the demands of our changing business needs.SummaryA company in the industry of pharmaceuticals and medical devices is looking for a customer service representative to join their team in Ville Saint Laurent. The proposed salary is between $40, 000 and $45, 000 a year, Monday through Friday, schedule can rotate between 8:30 am to 4:00 or 10:00 am to 6:00 pm, and it is possible that you may need to work on Saturday occasionally., benefits after 3 months, parking available, Advantages- Benefits after 3 months- Parking available- Pharma / medical industry- Dynamic and collaborative teamResponsibilities- Responsible for the planning, distribution and filling of drugs and materials.- Internal and external communication with clients, nurses, CLSCs, private insurance companies and Quebec health insurance.- Coordinate all information relating to medications as well as billing, with members of customer service, pharmacy, warehouse and finance department.- No direct contact with patientsQualifications- Bilingual (French & English)- Excellent ability to: communicate (verbal and written) by telephone, organize, and use a computer system.- Ability to work alone and / or in a team.- Experience in a medical field an asset- Diploma from a recognized program in a medical field an asset- Experience and understanding of the requirements of private insurance companies and the Régie de l'assurance maladie du Québec (RAMQ) an asset.- Flexibility to meet the demands of our changing business needs.Looking for a Customer Service Representative position?Looking to work in Ville Saint Laurent?Click on "Apply Now" or send us your resume to:jessica.macchiagodena@randstad.ca
        • Montréal, Québec
        • Permanent
        • $42,000 per year
        The Client Service Representative supports client relationships by responding quickly and accurately to complex day-to-day risk and/or wealth management product inquiries and resolving difficulties. The Montreal Client Services team is responsible for providing bilingual services for the Quebec region. The teams provide cross-regional support where necessary and possible.Position: Customer Service - Bilingual - Financial 100% telecommuting Schedule: Must be available between 8:00 am - 8:00 pm Monday to Friday (rotating position)Advantages- Permanent position- Competitive salary, 42 K per year- Weekday schedule (Monday to Friday) - 3 weeks vacation- Paid training- Complete social benefits- Paid sick days- 100% telecommuting Responsibilities- Respond to client requests submitted by phone, fax, email and voice mail- Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution- Enter and maintain information in computer systems- Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.- Any other related customer service duties Qualifications- Be perfectly BILINGUAL (French and English) tests will be done during the interview process- Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday- Minimum of 3 to 5 years of proven experience in a live customer service environment, particularly in the insurance/financial services industry with individual insurance and investment products- Banking, insurance or investment experience an asset- Knowledge of MS Office Suite- Strong interest in telephone customer service SummaryIs this job for you? Is a permanent position in the financial field what you need? Apply now by email or online; amelie.laprise@randstad.ca
        The Client Service Representative supports client relationships by responding quickly and accurately to complex day-to-day risk and/or wealth management product inquiries and resolving difficulties. The Montreal Client Services team is responsible for providing bilingual services for the Quebec region. The teams provide cross-regional support where necessary and possible.Position: Customer Service - Bilingual - Financial 100% telecommuting Schedule: Must be available between 8:00 am - 8:00 pm Monday to Friday (rotating position)Advantages- Permanent position- Competitive salary, 42 K per year- Weekday schedule (Monday to Friday) - 3 weeks vacation- Paid training- Complete social benefits- Paid sick days- 100% telecommuting Responsibilities- Respond to client requests submitted by phone, fax, email and voice mail- Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution- Enter and maintain information in computer systems- Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.- Any other related customer service duties Qualifications- Be perfectly BILINGUAL (French and English) tests will be done during the interview process- Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday- Minimum of 3 to 5 years of proven experience in a live customer service environment, particularly in the insurance/financial services industry with individual insurance and investment products- Banking, insurance or investment experience an asset- Knowledge of MS Office Suite- Strong interest in telephone customer service SummaryIs this job for you? Is a permanent position in the financial field what you need? Apply now by email or online; amelie.laprise@randstad.ca
        • Saint-Laurent, Québec
        • Contract
        Do you have strong customer service skills? Are you also tech-savvy? We're looking for individuals who would be interested in developing their professional experience further in a Bilingual Customer Service Representative role with our client in Montreal.Great opportunity for those looking to do a variety of tasks in customer service, technical support, and sales supportAdvantages- Work for one a leading health technology solutions company- 3 -month contract- Potential for extension- Work from home to start- Monday to Friday- 8am to 8pm- $22/hour- Start date: May 24th, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:* Contacting customers and troubleshooting equipment issues and/or offering replacement* Interacting with customers and sales/service representative to support pre-sales and post-sales activitiesQualifications• Bilingual in French and English• Minimum 2 year of sales experience• Experience with hospitals/healthcare professionals• Attention to detail• Ability to adapt quickly and comfortably to changeSummaryIf you're interested in the Bilingual Sales Representative role, please apply online at www.randstad. Qualified candidates will be contacted.
        Do you have strong customer service skills? Are you also tech-savvy? We're looking for individuals who would be interested in developing their professional experience further in a Bilingual Customer Service Representative role with our client in Montreal.Great opportunity for those looking to do a variety of tasks in customer service, technical support, and sales supportAdvantages- Work for one a leading health technology solutions company- 3 -month contract- Potential for extension- Work from home to start- Monday to Friday- 8am to 8pm- $22/hour- Start date: May 24th, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:* Contacting customers and troubleshooting equipment issues and/or offering replacement* Interacting with customers and sales/service representative to support pre-sales and post-sales activitiesQualifications• Bilingual in French and English• Minimum 2 year of sales experience• Experience with hospitals/healthcare professionals• Attention to detail• Ability to adapt quickly and comfortably to changeSummaryIf you're interested in the Bilingual Sales Representative role, please apply online at www.randstad. Qualified candidates will be contacted.
        • Saint-Laurent, Québec
        • Contract
        Does working for one of the largest companies that sell eco-responsible plumbing products appeal to you? Are you a dynamic person? Are you passionate about customer service? Well this job is for you!Randstad is looking for 2 Bilingual Customer Service Agents to work from home for a company located in Montreal.Salary: $ 17 per hourHours: Monday to Friday from 11 a.m. to 7 p.m. or from 12 p.m. to 8 p.m. and Saturday from 9 a.m. to 6 p.m. (full time - 40H per week)Start of employment: as quickly as possibleTemporary to permanent principalAdvantages-Working from home during the covid-19 crisis-Be part of a dynamic team-Fast hiring process- Possibility of obtaining bonuses related to the quality of calls ResponsibilitiesHere are the tasks you will have to accomplish as a Home Customer Service Agent:- Acceptance of incoming calls concerning the company's kitchen, falsetto and vanity products- Provide high quality customer service and find solutions for customers- Solve customer issues by asking them target questions- Respond to emails and instant chatsQualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent in Montreal:- Bilingualism or advanced English (written and oral)- Comfortable with computers- Experience in customer service in a call center- Dynamism and initiative- Be independentSummaryLocation: Temporary work at home due to Covid-19.Opening hours: Monday to Friday from 11 a.m. to 7 p.m. or from 12 p.m. to 8 p.m. as well as Saturday from 9 a.m. to 6 p.m. (full time - 40H per week)Temporary to permanent positionSalary: $ 17 per hourAre you interested in the position? Send us your CV directly to hakee.caron@randstad.ca with the subject line "Customer service agent"We look forward to discussing this opportunity with you,Karen, Charles, Hakeemkaren.leiton@randstad.cacharles-etienne.meloche@randstad.cahakeem.caron@randstad.ca
        Does working for one of the largest companies that sell eco-responsible plumbing products appeal to you? Are you a dynamic person? Are you passionate about customer service? Well this job is for you!Randstad is looking for 2 Bilingual Customer Service Agents to work from home for a company located in Montreal.Salary: $ 17 per hourHours: Monday to Friday from 11 a.m. to 7 p.m. or from 12 p.m. to 8 p.m. and Saturday from 9 a.m. to 6 p.m. (full time - 40H per week)Start of employment: as quickly as possibleTemporary to permanent principalAdvantages-Working from home during the covid-19 crisis-Be part of a dynamic team-Fast hiring process- Possibility of obtaining bonuses related to the quality of calls ResponsibilitiesHere are the tasks you will have to accomplish as a Home Customer Service Agent:- Acceptance of incoming calls concerning the company's kitchen, falsetto and vanity products- Provide high quality customer service and find solutions for customers- Solve customer issues by asking them target questions- Respond to emails and instant chatsQualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent in Montreal:- Bilingualism or advanced English (written and oral)- Comfortable with computers- Experience in customer service in a call center- Dynamism and initiative- Be independentSummaryLocation: Temporary work at home due to Covid-19.Opening hours: Monday to Friday from 11 a.m. to 7 p.m. or from 12 p.m. to 8 p.m. as well as Saturday from 9 a.m. to 6 p.m. (full time - 40H per week)Temporary to permanent positionSalary: $ 17 per hourAre you interested in the position? Send us your CV directly to hakee.caron@randstad.ca with the subject line "Customer service agent"We look forward to discussing this opportunity with you,Karen, Charles, Hakeemkaren.leiton@randstad.cacharles-etienne.meloche@randstad.cahakeem.caron@randstad.ca
        • Anjou, Québec
        • Contract
        Looking to develop your professional experience in customer service? Are you a team player who communicates well and who is not afraid to ask questions? If so, we have the role you are looking for!We are currently recruiting for Account Services Specialists, to join our client, a well-known credit bureau, in Montreal. Advantages• Work for a well-known credit bureau• Professional environment• Start date: May 3rd, 2021• Duration: 12-month contract • Location: Montreal• Work from home to begin with• Pay Rate: $20/hour• Hours: 8:00am to 5:00pmWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs an Account Services Specialist, you will be responsible for interacting with partners, employees, and employers with Canada Workforce Solutions in verifying employment and income on consumer applications. Duties include: • Handling the membership evaluation and pre-approval of prospective consumer customers• Credential new customers as per the established Boarding policies• Completing verification tasks using standard verification processes• Responding to customer calls and emails• Keeping the tracking system up to date• Analysing and researching cases that require more in-depth review • Performing document review and audits• Performing various duties as neededQualifications• Have more than 2+ years of experience of call centre experience• Excellent communication skills • Tech-savvy• Analytical and strong problem-solving skills• MS Office• knowledge of CIS, FIN, CPS/CMS, AS400, DCAT, MAT a strong assetSummaryIf you are interested in the Account Services Specialist role in Montreal, please apply online at www.randstad.ca. Qualified candidates will be contacted ASAP.
        Looking to develop your professional experience in customer service? Are you a team player who communicates well and who is not afraid to ask questions? If so, we have the role you are looking for!We are currently recruiting for Account Services Specialists, to join our client, a well-known credit bureau, in Montreal. Advantages• Work for a well-known credit bureau• Professional environment• Start date: May 3rd, 2021• Duration: 12-month contract • Location: Montreal• Work from home to begin with• Pay Rate: $20/hour• Hours: 8:00am to 5:00pmWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs an Account Services Specialist, you will be responsible for interacting with partners, employees, and employers with Canada Workforce Solutions in verifying employment and income on consumer applications. Duties include: • Handling the membership evaluation and pre-approval of prospective consumer customers• Credential new customers as per the established Boarding policies• Completing verification tasks using standard verification processes• Responding to customer calls and emails• Keeping the tracking system up to date• Analysing and researching cases that require more in-depth review • Performing document review and audits• Performing various duties as neededQualifications• Have more than 2+ years of experience of call centre experience• Excellent communication skills • Tech-savvy• Analytical and strong problem-solving skills• MS Office• knowledge of CIS, FIN, CPS/CMS, AS400, DCAT, MAT a strong assetSummaryIf you are interested in the Account Services Specialist role in Montreal, please apply online at www.randstad.ca. Qualified candidates will be contacted ASAP.
        • Laval, Québec
        • Permanent
        Are you looking for a new challenge? Would you like to take an exciting new step in your career? Are you someone for whom quality customer service is a priority? If you answer YES to all of these questions, look no further. We currently have a new insurance job opportunity for YOU!We are currently looking for an Insurance Advisor for one of the most reputable firms across Canada!Position: Insurance AdvisorSalary: Between 44k and 48k per year + annual bonusLocation: Telecommuting (work at the branch at the Crémazie station afterwards)Availability: 35h / week - Full timeAdvantagesInterested? Here are the benefits for this position:- Work from home in times of pandemic (work at the Crémazie Metro branch afterwards);- Equipment fully supplied by the company: computer, keyboard, mouse, headset;- Comprehensive benefits from day one;- Great possibility of advancement within the company;- Possibility of having a salary review every year;- Annual bonus;- Rotary schedule (allows you to know your schedule 2 to 3 weeks in advance);- Job security / stability (permanent job);- Fully paid training;- Licensing costs (AMF) paid by the employer after 5 weeks of training;Responsibilities- Respond to incoming calls from customers and deliver a remarkable customer experience;- Be able to advise clients on the various digital solutions offered by the company and inform them about the personal damage insurance component;- Focus on problem solving and find solutions for clients;- Be able to achieve the objectives that are set by offering services and acting as a brand ambassador;- Work closely with the customer service team;- All other related tasks with customer service;QualificationsStill interested? Here are the qualifications required for this position:- Be perfectly bilingual (French AND English);- Be able to work efficiently from home;- Have a good internet network + a landline phone or cell phone with a national package;- Be available to work in the office when the situation allows (Metro Crémazie or Laval);- Be available for a rotational schedule which can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotating schedule of 35 hours / week, which is known 2 to 3 weeks in advance) ;- Have a minimum of 3 years of relevant experience in customer service;- Have sales experience * an asset *;- Be comfortable with goals and not be afraid to cross-sell on inbound calls;- Hold a DEC or BAC;- Possess the AMF license * an asset *;-A criminal record AND credit check will be performed during the process;SummaryDo you have everything you need to meet business requirements? Are you ready to take on a stimulating professional challenge? If not, do you know someone who would be interested in this job?Don't wait any longer!Send me your resume as soon as possible by email to the following address: catherine.asselin@randstad.ca or go apply directly online.Looking forward to having the chance to chat with you soon! :)
        Are you looking for a new challenge? Would you like to take an exciting new step in your career? Are you someone for whom quality customer service is a priority? If you answer YES to all of these questions, look no further. We currently have a new insurance job opportunity for YOU!We are currently looking for an Insurance Advisor for one of the most reputable firms across Canada!Position: Insurance AdvisorSalary: Between 44k and 48k per year + annual bonusLocation: Telecommuting (work at the branch at the Crémazie station afterwards)Availability: 35h / week - Full timeAdvantagesInterested? Here are the benefits for this position:- Work from home in times of pandemic (work at the Crémazie Metro branch afterwards);- Equipment fully supplied by the company: computer, keyboard, mouse, headset;- Comprehensive benefits from day one;- Great possibility of advancement within the company;- Possibility of having a salary review every year;- Annual bonus;- Rotary schedule (allows you to know your schedule 2 to 3 weeks in advance);- Job security / stability (permanent job);- Fully paid training;- Licensing costs (AMF) paid by the employer after 5 weeks of training;Responsibilities- Respond to incoming calls from customers and deliver a remarkable customer experience;- Be able to advise clients on the various digital solutions offered by the company and inform them about the personal damage insurance component;- Focus on problem solving and find solutions for clients;- Be able to achieve the objectives that are set by offering services and acting as a brand ambassador;- Work closely with the customer service team;- All other related tasks with customer service;QualificationsStill interested? Here are the qualifications required for this position:- Be perfectly bilingual (French AND English);- Be able to work efficiently from home;- Have a good internet network + a landline phone or cell phone with a national package;- Be available to work in the office when the situation allows (Metro Crémazie or Laval);- Be available for a rotational schedule which can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotating schedule of 35 hours / week, which is known 2 to 3 weeks in advance) ;- Have a minimum of 3 years of relevant experience in customer service;- Have sales experience * an asset *;- Be comfortable with goals and not be afraid to cross-sell on inbound calls;- Hold a DEC or BAC;- Possess the AMF license * an asset *;-A criminal record AND credit check will be performed during the process;SummaryDo you have everything you need to meet business requirements? Are you ready to take on a stimulating professional challenge? If not, do you know someone who would be interested in this job?Don't wait any longer!Send me your resume as soon as possible by email to the following address: catherine.asselin@randstad.ca or go apply directly online.Looking forward to having the chance to chat with you soon! :)
        • Saint-Laurent, Québec
        • Contract
        Do you have strong customer service skills? Do you have previous sales experience? We're looking for individuals who would be interested in developing their professional experience further in a Bilingual Sales Representative role with our client in Montreal.Great opportunity for those with sales experience in the medical/healthcare industry.Advantages- Work for one a leading health technology solutions company- 6-month contract- Potential for extension- Work from home to start- Monday to Friday- $21/hour- Commission available- able to earn up to $1400/month (paid out as bonuses)- Start date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Sales Representative, you will be responsible for:* Gathering and analysing field sales data in order to determine needs of client* Finding solutions by using root cause analysis* Identifying problems in actual way of working, then formulating alternatives and recommendations* Initiating and running small field sales improvement projectsQualifications• Bilingual in French and English• Minimum 5 year of sales experience• Experience with hospitals/healthcare professionals• Attention to detail• Ability to adapt quickly and comfortably to changeSummaryIf you're interested in the Bilingual Sales Representative role, please apply online at www.randstad. Qualified candidates will be contacted.
        Do you have strong customer service skills? Do you have previous sales experience? We're looking for individuals who would be interested in developing their professional experience further in a Bilingual Sales Representative role with our client in Montreal.Great opportunity for those with sales experience in the medical/healthcare industry.Advantages- Work for one a leading health technology solutions company- 6-month contract- Potential for extension- Work from home to start- Monday to Friday- $21/hour- Commission available- able to earn up to $1400/month (paid out as bonuses)- Start date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Sales Representative, you will be responsible for:* Gathering and analysing field sales data in order to determine needs of client* Finding solutions by using root cause analysis* Identifying problems in actual way of working, then formulating alternatives and recommendations* Initiating and running small field sales improvement projectsQualifications• Bilingual in French and English• Minimum 5 year of sales experience• Experience with hospitals/healthcare professionals• Attention to detail• Ability to adapt quickly and comfortably to changeSummaryIf you're interested in the Bilingual Sales Representative role, please apply online at www.randstad. Qualified candidates will be contacted.
        • Montréal, Québec
        • Permanent
        • $17 per year
        Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Montreal.This is a permanent full-time position working as a Bilingual Customer Service Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.50/hour.Location: ANYWHERE IN CANADA*position is working from home - remote*Hours: Must be available to work rotational hours between Monday-Sunday, 7:00 AM EST - 11:00 PM EST*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: MONDAY 17th MAY Orientation Date: TUESDAY 11th MayAs a Bilingual Customer Service Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Advantages- Work with a leading global company- Permanent full-time employment- Work from the comfort of your own home- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilities- Inbound call center environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat, or by email- Explaining details and processes to customers over the phone, email, or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindsetQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech-savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryInterested? Apply now.Here is how to apply:- send me your CV directly to sophie.hickles@randstad.ca with the subject "Bilingual CSR- Anywhere in Canada!"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!
        Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Montreal.This is a permanent full-time position working as a Bilingual Customer Service Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.50/hour.Location: ANYWHERE IN CANADA*position is working from home - remote*Hours: Must be available to work rotational hours between Monday-Sunday, 7:00 AM EST - 11:00 PM EST*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: MONDAY 17th MAY Orientation Date: TUESDAY 11th MayAs a Bilingual Customer Service Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Advantages- Work with a leading global company- Permanent full-time employment- Work from the comfort of your own home- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilities- Inbound call center environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat, or by email- Explaining details and processes to customers over the phone, email, or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindsetQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech-savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryInterested? Apply now.Here is how to apply:- send me your CV directly to sophie.hickles@randstad.ca with the subject "Bilingual CSR- Anywhere in Canada!"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!
        • Montréal, Québec
        • Contract
        Are you looking to develop your professional experience in the telecommunications industry? Do you have a passion for customer service? If so, we have the role you are looking for!We are currently recruiting for a Bilingual Customer Service Representative for our client, a leading telecommunications company, in Montreal.This is a great opportunity for individuals eager to grow their customer service experience in contact centre environments. Apply now if you're interested!AdvantagesWhy you want this role:- Work for a leading telecommunications company- Work from Home for now- Montreal location- $23.50 /hour- 7-month contract - possibility of extension- Variable shifts - Day, Evening, and Weekend (24/7)- Professional work environment- Start date: May 10th, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:* Responding to customer requests in a prompt, accurate, and professional manner* Handling any inquiries which require investigation or follow-up* Ensuring requests and inquiries are transferred to the appropriate area* Developing and maintaining good client relationships while ensuring confidentiality* Using call tracking systems to log all inquiries for documentation purposesQualifications- Minimum 3 years of contact centre customer service experience- Bilingual in French and English- Strong organizational and time management skills- Quick learner - Ability to work from home (wired internet connection - modem to computer via ethernet cable)SummaryIf you are interested in the Bilingual Customer Service Representative role and would like to work in Montreal, please apply online on www.randstad.ca. Qualified candidates will be contacted.
        Are you looking to develop your professional experience in the telecommunications industry? Do you have a passion for customer service? If so, we have the role you are looking for!We are currently recruiting for a Bilingual Customer Service Representative for our client, a leading telecommunications company, in Montreal.This is a great opportunity for individuals eager to grow their customer service experience in contact centre environments. Apply now if you're interested!AdvantagesWhy you want this role:- Work for a leading telecommunications company- Work from Home for now- Montreal location- $23.50 /hour- 7-month contract - possibility of extension- Variable shifts - Day, Evening, and Weekend (24/7)- Professional work environment- Start date: May 10th, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:* Responding to customer requests in a prompt, accurate, and professional manner* Handling any inquiries which require investigation or follow-up* Ensuring requests and inquiries are transferred to the appropriate area* Developing and maintaining good client relationships while ensuring confidentiality* Using call tracking systems to log all inquiries for documentation purposesQualifications- Minimum 3 years of contact centre customer service experience- Bilingual in French and English- Strong organizational and time management skills- Quick learner - Ability to work from home (wired internet connection - modem to computer via ethernet cable)SummaryIf you are interested in the Bilingual Customer Service Representative role and would like to work in Montreal, please apply online on www.randstad.ca. Qualified candidates will be contacted.
        • Montréal, Québec
        • Permanent
        • $44,000 - $48,000 per year
        Are you looking for a new challenge? Would you like to take an exciting new step in your career? Are you someone for whom quality customer service is a priority? If you answer YES to all of these questions, look no further. We currently have a new insurance job opportunity for YOU!We are currently looking for an Insurance Advisor for one of the most reputable firms across Canada!Position: Insurance AdvisorSalary: Between 44k and 48k per year + annual bonusLocation: Telecommuting (work at the branch at the Crémazie station afterwards)Availability: 35h / week - Full timeAdvantagesInterested? Here are the benefits for this position:- Work from home in times of pandemic (work at the Crémazie Metro branch afterwards);- Equipment fully supplied by the company: computer, keyboard, mouse, headset;- Comprehensive benefits from day one;- Great possibility of advancement within the company;- Possibility of having a salary review every year;- Annual bonus;- Rotary schedule (allows you to know your schedule 2 to 3 weeks in advance);- Job security / stability (permanent job);- Fully paid training;- Licensing costs (AMF) paid by the employer after 5 weeks of training;Responsibilities- Respond to incoming calls from customers and deliver a remarkable customer experience;- Be able to advise clients on the various digital solutions offered by the company and inform them about the personal damage insurance component;- Focus on problem solving and find solutions for clients;- Be able to achieve the objectives that are set by offering services and acting as a brand ambassador;- Work closely with the customer service team;- All other related tasks with customer service;QualificationsStill interested? Here are the qualifications required for this position:- Be perfectly bilingual (French AND English);- Be able to work efficiently from home;- Have a good internet network + a landline phone or cell phone with a national package;- Be available to work in the office when the situation allows (Metro Crémazie or Laval);- Be available for a rotational schedule which can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotating schedule of 35 hours / week, which is known 2 to 3 weeks in advance) ;- Have a minimum of 3 years of relevant experience in customer service;- Have sales experience * an asset *;- Be comfortable with goals and not be afraid to cross-sell on inbound calls;- Hold a DEC or BAC;- Possess the AMF license * an asset *;-A criminal record AND credit check will be performed during the process;SummaryDo you have everything you need to meet business requirements? Are you ready to take on a stimulating professional challenge? If not, do you know someone who would be interested in this job?Don't wait any longer!Send me your resume as soon as possible by email to the following address: catherine.asselin@randstad.ca or go apply directly online.Looking forward to having the chance to chat with you soon! :)
        Are you looking for a new challenge? Would you like to take an exciting new step in your career? Are you someone for whom quality customer service is a priority? If you answer YES to all of these questions, look no further. We currently have a new insurance job opportunity for YOU!We are currently looking for an Insurance Advisor for one of the most reputable firms across Canada!Position: Insurance AdvisorSalary: Between 44k and 48k per year + annual bonusLocation: Telecommuting (work at the branch at the Crémazie station afterwards)Availability: 35h / week - Full timeAdvantagesInterested? Here are the benefits for this position:- Work from home in times of pandemic (work at the Crémazie Metro branch afterwards);- Equipment fully supplied by the company: computer, keyboard, mouse, headset;- Comprehensive benefits from day one;- Great possibility of advancement within the company;- Possibility of having a salary review every year;- Annual bonus;- Rotary schedule (allows you to know your schedule 2 to 3 weeks in advance);- Job security / stability (permanent job);- Fully paid training;- Licensing costs (AMF) paid by the employer after 5 weeks of training;Responsibilities- Respond to incoming calls from customers and deliver a remarkable customer experience;- Be able to advise clients on the various digital solutions offered by the company and inform them about the personal damage insurance component;- Focus on problem solving and find solutions for clients;- Be able to achieve the objectives that are set by offering services and acting as a brand ambassador;- Work closely with the customer service team;- All other related tasks with customer service;QualificationsStill interested? Here are the qualifications required for this position:- Be perfectly bilingual (French AND English);- Be able to work efficiently from home;- Have a good internet network + a landline phone or cell phone with a national package;- Be available to work in the office when the situation allows (Metro Crémazie or Laval);- Be available for a rotational schedule which can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotating schedule of 35 hours / week, which is known 2 to 3 weeks in advance) ;- Have a minimum of 3 years of relevant experience in customer service;- Have sales experience * an asset *;- Be comfortable with goals and not be afraid to cross-sell on inbound calls;- Hold a DEC or BAC;- Possess the AMF license * an asset *;-A criminal record AND credit check will be performed during the process;SummaryDo you have everything you need to meet business requirements? Are you ready to take on a stimulating professional challenge? If not, do you know someone who would be interested in this job?Don't wait any longer!Send me your resume as soon as possible by email to the following address: catherine.asselin@randstad.ca or go apply directly online.Looking forward to having the chance to chat with you soon! :)
        • Montréal-Est, Québec
        • Contract
        Are you looking for a position in Laval and are you passionate about customer service? Do you want a permanent job that offers you flexibility? Are you bilingual and have customer service experience?Having a flexible schedule is something that appeals to you, including telecommuting and well this job is for you!We are looking for several Customer Service Consultants to answer customer inquiries over the phone, with technical questions and follow-up purchases. It is about a company in the field of the automobile, more precisely at the level of the parts of vehicles. What matters to them is the quality of the call and not the number of calls answered. It is therefore necessary to have an interest in the automobile and experience in customer service to offer the best possible service.Position: Customer Service Advisor - Work from home Status: Temporary to permanentLocation: Laval-EastSalary: $ 17.50 / hrs with rapid salary progression and a very interesting bonus structure (it is possible to make $ 20 an hour quite easily)Schedule: Be available Monday to Friday from 7 a.m. to 8 p.m. and Saturday-Sunday from 8 a.m. to 6 p.m. (full time - 40 hours per week)AdvantagesPerformance-related bonuses- Work from homePossibility of progressing within the companyPossibility to work from home- Free coffeePaid trainingGroup insurance and RRSP programFree parkingSocial events (BBQ, Taffy on snow, raffles, etc.)Freshly renovated offices with a beautiful viewResponsibilitiesHere are the tasks you will have to perform as a home customer service agent:· Respond to incoming calls from customers who wish to sell their car or simply have information on the availability of parts in our various sites;· Provide impeccable service marked by professionalism, efficiency and a highly developed sense of customer service;· Make outgoing calls to follow up on customer files;· All other related tasks.QualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent:· Have 6 months to 1 year of experience in a similar position;Sales and negotiation skillsBilingualism (French and English)Basic knowledge of computers and Microsoft OSummarylocalization: Temporary work at home due to Covid-19.Position: Customer Service AdvisorStatus: Temporary to permanentLocation: Laval-EastSalary: $ 17.50 / hrs with rapid salary progression and a very interesting bonus structure (it is possible to make $ 20 an hour quite easily)Schedule: Be available Monday to Friday from 7 a.m. to 8 p.m. and Saturday-Sunday from 8 a.m. to 6 p.m. (full time - 40 hours per week)Are you interested in the position? Send us your CV directly to hakeem.caron@randstad.ca with the subject line "Customer Service Agent"We look forward to discussing this opportunity with you,Hakeemhakeem.caron@randstad.ca
        Are you looking for a position in Laval and are you passionate about customer service? Do you want a permanent job that offers you flexibility? Are you bilingual and have customer service experience?Having a flexible schedule is something that appeals to you, including telecommuting and well this job is for you!We are looking for several Customer Service Consultants to answer customer inquiries over the phone, with technical questions and follow-up purchases. It is about a company in the field of the automobile, more precisely at the level of the parts of vehicles. What matters to them is the quality of the call and not the number of calls answered. It is therefore necessary to have an interest in the automobile and experience in customer service to offer the best possible service.Position: Customer Service Advisor - Work from home Status: Temporary to permanentLocation: Laval-EastSalary: $ 17.50 / hrs with rapid salary progression and a very interesting bonus structure (it is possible to make $ 20 an hour quite easily)Schedule: Be available Monday to Friday from 7 a.m. to 8 p.m. and Saturday-Sunday from 8 a.m. to 6 p.m. (full time - 40 hours per week)AdvantagesPerformance-related bonuses- Work from homePossibility of progressing within the companyPossibility to work from home- Free coffeePaid trainingGroup insurance and RRSP programFree parkingSocial events (BBQ, Taffy on snow, raffles, etc.)Freshly renovated offices with a beautiful viewResponsibilitiesHere are the tasks you will have to perform as a home customer service agent:· Respond to incoming calls from customers who wish to sell their car or simply have information on the availability of parts in our various sites;· Provide impeccable service marked by professionalism, efficiency and a highly developed sense of customer service;· Make outgoing calls to follow up on customer files;· All other related tasks.QualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent:· Have 6 months to 1 year of experience in a similar position;Sales and negotiation skillsBilingualism (French and English)Basic knowledge of computers and Microsoft OSummarylocalization: Temporary work at home due to Covid-19.Position: Customer Service AdvisorStatus: Temporary to permanentLocation: Laval-EastSalary: $ 17.50 / hrs with rapid salary progression and a very interesting bonus structure (it is possible to make $ 20 an hour quite easily)Schedule: Be available Monday to Friday from 7 a.m. to 8 p.m. and Saturday-Sunday from 8 a.m. to 6 p.m. (full time - 40 hours per week)Are you interested in the position? Send us your CV directly to hakeem.caron@randstad.ca with the subject line "Customer Service Agent"We look forward to discussing this opportunity with you,Hakeemhakeem.caron@randstad.ca
        • Montréal, Québec
        • Permanent
        Are you looking for an opportunity to work from home in NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO ? This full-time permanent role (40hrs a week) beginning May 3rd. Randstad Canada is hiring CUSTOMER SERVICE REPRESENTATIVES to support a leading retailer with one of their campaigns!Do you have experience or interest in call center? Do you enjoy helping customers over the phone? Are you available for a permanent full-time (40 hours a week) position starting May 3rd? If you answered "yes" to the above, then this opportunity is for you! All candidates encouraged to apply! Regardless of your experience, we want to hear from YOU.This is your opportunity to work for a rapidly growing call center in Canada, utilizing your customer service experience, working for a fun campaign, and working in a company with a great culture!Advantages• Work from the comfort of your own home• Great company culture• We will provide you with a laptop• Excellent customer service and call center experience• Permanent role with benefitsJob title- Customer Service Representative (inbound)Where?- Work from home- Must be located within NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO!When?- Orientation begins at April 28th!- Training officially begins May 3rd- Training will be 5 days online and fully paid!- Must have availability for shifts: Monday to Sunday, 9.00am to 9.00pm (EST). You will work a shift that is 8 hours a day, 5 days a week.If you have this availability, we want to hear from you today as we will not have lots of positions available for this team!!Pay rate:• $15.75 per hourBenefits included!In this role, you will be receiving inbound calls from customers. Training will be provided. Responsibilities include:• Addressing customer inquiries• Thoroughly document all customer communication on computer• Provide a pleasant atmosphere for each customerHow to apply:- Apply directly to this advert*** please do not hesitate to apply if you are interested as this position will fill quickly! Interview phone calls will be made today. Thank you! ***Qualifications• Must be fluent in English and French• Must have hard-wired internet (Ethernet that connect to modem/ router). WIFI is NOT acceptable.• Must be able to pass a criminal background check• Previous contact / call center experience is an assetAdvantages- Work with a leading global company- Permanent full-time employment- Work from the comfort of your own home (Must be located within NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO!)- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilitiesResponsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindsetQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech-savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryIf you live in NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO and you are Interested - apply now!!Here's how to apply:- submit your application directlyOR- send your CV directly to adriana.ortega@randstad.ca or sophie.hickles@randstad.ca with the subject "French Bilingual CSR"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.
        Are you looking for an opportunity to work from home in NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO ? This full-time permanent role (40hrs a week) beginning May 3rd. Randstad Canada is hiring CUSTOMER SERVICE REPRESENTATIVES to support a leading retailer with one of their campaigns!Do you have experience or interest in call center? Do you enjoy helping customers over the phone? Are you available for a permanent full-time (40 hours a week) position starting May 3rd? If you answered "yes" to the above, then this opportunity is for you! All candidates encouraged to apply! Regardless of your experience, we want to hear from YOU.This is your opportunity to work for a rapidly growing call center in Canada, utilizing your customer service experience, working for a fun campaign, and working in a company with a great culture!Advantages• Work from the comfort of your own home• Great company culture• We will provide you with a laptop• Excellent customer service and call center experience• Permanent role with benefitsJob title- Customer Service Representative (inbound)Where?- Work from home- Must be located within NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO!When?- Orientation begins at April 28th!- Training officially begins May 3rd- Training will be 5 days online and fully paid!- Must have availability for shifts: Monday to Sunday, 9.00am to 9.00pm (EST). You will work a shift that is 8 hours a day, 5 days a week.If you have this availability, we want to hear from you today as we will not have lots of positions available for this team!!Pay rate:• $15.75 per hourBenefits included!In this role, you will be receiving inbound calls from customers. Training will be provided. Responsibilities include:• Addressing customer inquiries• Thoroughly document all customer communication on computer• Provide a pleasant atmosphere for each customerHow to apply:- Apply directly to this advert*** please do not hesitate to apply if you are interested as this position will fill quickly! Interview phone calls will be made today. Thank you! ***Qualifications• Must be fluent in English and French• Must have hard-wired internet (Ethernet that connect to modem/ router). WIFI is NOT acceptable.• Must be able to pass a criminal background check• Previous contact / call center experience is an assetAdvantages- Work with a leading global company- Permanent full-time employment- Work from the comfort of your own home (Must be located within NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO!)- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilitiesResponsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindsetQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech-savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryIf you live in NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO and you are Interested - apply now!!Here's how to apply:- submit your application directlyOR- send your CV directly to adriana.ortega@randstad.ca or sophie.hickles@randstad.ca with the subject "French Bilingual CSR"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.
        • Saint-Laurent, Québec
        • Permanent
        Hey retail associates, store managers and other sales passionate people! If you are looking for a career change, we want YOU! Do not miss out on this opportunity that will offer a better schedule than mall hours, and not to mention STABILITY!We are on the search for a new coworker to join us in Ville Saint-Laurent! We promise we are pretty awesome to work with, and our bosses are pretty awesome too!If you are passionate about selling, and you have experience, look no further! If you are fun, sociable, and enjoy working with clients, you just may want to come work with us! Since the pandemic, we have been working from home and staying safe. We have regular morning talks over coffee, talk about our day, and have fun working as a team! AdvantagesHere are some reasons why you should consider working at Randstad:- we have fun- we work hard- we have lots of perks and discounts!- we meet tons of awesome new candidates looking for work - virtually of course - we meet and visit amazing companies (looks like an episode of ''how it's made'') - virtually for the time being- we have summer half days- we work from home!- home office allowance - paid company cell phone- we have flex hours- we have beer and wine fridays- we have 12 paid personal days- we have RRSPs and Randstad offers stock matching- we get paid to volunteer in our community (how awesome is that!)- we've been named one of Canada's best workplaces by Great Places to Work for more than 10 years running!- we have 3 weeks paid vacation from day one - quarterly bonuses! ...the list continues! Don't worry, we can tell you more in person!Responsibilities-develop strong relationships with business partners-recruit and find the best opportunities for the best talents-be a match maker for talents and companies with great oppotunities-put human forward!Qualifications-sales experience-goals oriented to contribute to team’s success-be curious, open minded and ready to learn-fluent in both French and EnglishSummaryInterested?Don't ignore this opportunity! You may be happy in your current job, but shouldn't you always be happier? Don't be scared of change! We will not disappoint!For a quick response, send me an email or call me directly: andre.perron@randstad.ca or 514.961.2797We have many opportunities!IND21006
        Hey retail associates, store managers and other sales passionate people! If you are looking for a career change, we want YOU! Do not miss out on this opportunity that will offer a better schedule than mall hours, and not to mention STABILITY!We are on the search for a new coworker to join us in Ville Saint-Laurent! We promise we are pretty awesome to work with, and our bosses are pretty awesome too!If you are passionate about selling, and you have experience, look no further! If you are fun, sociable, and enjoy working with clients, you just may want to come work with us! Since the pandemic, we have been working from home and staying safe. We have regular morning talks over coffee, talk about our day, and have fun working as a team! AdvantagesHere are some reasons why you should consider working at Randstad:- we have fun- we work hard- we have lots of perks and discounts!- we meet tons of awesome new candidates looking for work - virtually of course - we meet and visit amazing companies (looks like an episode of ''how it's made'') - virtually for the time being- we have summer half days- we work from home!- home office allowance - paid company cell phone- we have flex hours- we have beer and wine fridays- we have 12 paid personal days- we have RRSPs and Randstad offers stock matching- we get paid to volunteer in our community (how awesome is that!)- we've been named one of Canada's best workplaces by Great Places to Work for more than 10 years running!- we have 3 weeks paid vacation from day one - quarterly bonuses! ...the list continues! Don't worry, we can tell you more in person!Responsibilities-develop strong relationships with business partners-recruit and find the best opportunities for the best talents-be a match maker for talents and companies with great oppotunities-put human forward!Qualifications-sales experience-goals oriented to contribute to team’s success-be curious, open minded and ready to learn-fluent in both French and EnglishSummaryInterested?Don't ignore this opportunity! You may be happy in your current job, but shouldn't you always be happier? Don't be scared of change! We will not disappoint!For a quick response, send me an email or call me directly: andre.perron@randstad.ca or 514.961.2797We have many opportunities!IND21006
        • Montreal, Québec
        • Permanent
        • $39,000 - $40,000 per year
        Are you passionate about customer service and love to solve problems? Are you bilingual and would like to start a new position soon? Are you passionate about the automotive industry? We have the perfect position for you. This automotive company has operations across Canada and is constantly expanding. We are looking for a customer service advisor to meet the high demand. Reporting to the department manager, here are some of the tasks you will have to do for this permanent position located in Pointe Claire: Position: Customer service and sales consultantSalary: 40 K / year Schedule: Monday to Friday (weekday schedule)Location: Ville Saint-Laurent AdvantagesHere are some of the benefits you can expect to receive for this Customer Service Advisor position in Pointe Claire: - Competitive salary - Free parking- Ability to work from the branch- Full benefits- Vacation time in your first year- Be part of a stable and growing company- Activities not paid by the company (BBQ, Pizza) - To serve a nice clientele- Have a dynamic and friendly team - 5 minutes drive from a shopping center, grocery store and restaurants- Flexible and weekday schedule- Have discounts on all products - Work in Pointe-ClaireResponsibilitiesWe are looking for a Customer Service Advisor to meet the high demand. Reporting to the department manager, here are some of the tasks you will have to do for this permanent position located in Pointe Claire: - Ensure that a large flow of incoming calls from different dealerships in Canada is answered- Be in charge of providing answers to members' questions - Accompany members in their use of the service and find the right products for their needs- Create quotes on demand- Establish the link between members and suppliers- Evaluate possible business opportunities - Work closely with the manager and team members - Other related customer service tasks QualificationsYou have the qualifications required for this permanent position of Customer Service Advisor: - Be fully bilingual in both French and English - Good telephone manner, good interpersonal skills and good customer service - Have good time management, be well organized and be a proactive person - 5 years of experience in customer service / sales (call center) / experience in the automotive or parts industry is a great asset - Be comfortable with the office suite and computer toolsSummaryIf you are interested in this position, please call us at 514-350-1006 or send us an email at amelie.laprise@randstad.caIf you know of anyone who might be interested in this position, please feel free to share it.
        Are you passionate about customer service and love to solve problems? Are you bilingual and would like to start a new position soon? Are you passionate about the automotive industry? We have the perfect position for you. This automotive company has operations across Canada and is constantly expanding. We are looking for a customer service advisor to meet the high demand. Reporting to the department manager, here are some of the tasks you will have to do for this permanent position located in Pointe Claire: Position: Customer service and sales consultantSalary: 40 K / year Schedule: Monday to Friday (weekday schedule)Location: Ville Saint-Laurent AdvantagesHere are some of the benefits you can expect to receive for this Customer Service Advisor position in Pointe Claire: - Competitive salary - Free parking- Ability to work from the branch- Full benefits- Vacation time in your first year- Be part of a stable and growing company- Activities not paid by the company (BBQ, Pizza) - To serve a nice clientele- Have a dynamic and friendly team - 5 minutes drive from a shopping center, grocery store and restaurants- Flexible and weekday schedule- Have discounts on all products - Work in Pointe-ClaireResponsibilitiesWe are looking for a Customer Service Advisor to meet the high demand. Reporting to the department manager, here are some of the tasks you will have to do for this permanent position located in Pointe Claire: - Ensure that a large flow of incoming calls from different dealerships in Canada is answered- Be in charge of providing answers to members' questions - Accompany members in their use of the service and find the right products for their needs- Create quotes on demand- Establish the link between members and suppliers- Evaluate possible business opportunities - Work closely with the manager and team members - Other related customer service tasks QualificationsYou have the qualifications required for this permanent position of Customer Service Advisor: - Be fully bilingual in both French and English - Good telephone manner, good interpersonal skills and good customer service - Have good time management, be well organized and be a proactive person - 5 years of experience in customer service / sales (call center) / experience in the automotive or parts industry is a great asset - Be comfortable with the office suite and computer toolsSummaryIf you are interested in this position, please call us at 514-350-1006 or send us an email at amelie.laprise@randstad.caIf you know of anyone who might be interested in this position, please feel free to share it.
        • Vaudreuil-Dorion, Québec
        • Contract
        Interested in working for a booming e-commerce company that sells quality products and services? Are you a dynamic person? Are you passionate about customer service? Well this job is for you!Randstad is looking for Bilingual Customer Service Agents to work from home for a company located in Montreal.Salary: $ 14 to $ 16 per hour depending on experienceHours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week)Start of employment: as soon as possibleTemporary to permanent principalAdvantages-Working from home during the covid-19 crisis-Be part of a dynamic team-Fast hiring process- Commissions on appeals- Possibility of obtaining bonuses related to the quality of the callsResponsibilitiesHere are the tasks you will have to perform as a home customer service agent:- Determine customer needs.- Provide high quality customer service and find solutions for customers- Solve customer issues by asking them target questions- Respond to emails and instant chatsQualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent in Montreal:- Bilingualism or advanced English (written and oral)- Have a computer and a telephone- Good typing / chat speed- Experience in customer service in a call center- Dynamism and initiative- Be independent- Be able to report to the office once the pandemic has ceasedSummaryLocation: Temporary work at home due to Covid-19.Salary: $ 14 to $ 16 per hour depending on experienceHours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week)Start of employment: as soon as possibleTemporary to permanent principalAre you interested in the position? Send us your CV directly to hakee.caron@randstad.ca with the subject"Customer service agent"We look forward to discussing this opportunity with you,Karen, Charles, Hakeemkaren.leiton@randstad.cacharles-etienne.meloche@randstad.cahakeem.caron@randstad.ca
        Interested in working for a booming e-commerce company that sells quality products and services? Are you a dynamic person? Are you passionate about customer service? Well this job is for you!Randstad is looking for Bilingual Customer Service Agents to work from home for a company located in Montreal.Salary: $ 14 to $ 16 per hour depending on experienceHours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week)Start of employment: as soon as possibleTemporary to permanent principalAdvantages-Working from home during the covid-19 crisis-Be part of a dynamic team-Fast hiring process- Commissions on appeals- Possibility of obtaining bonuses related to the quality of the callsResponsibilitiesHere are the tasks you will have to perform as a home customer service agent:- Determine customer needs.- Provide high quality customer service and find solutions for customers- Solve customer issues by asking them target questions- Respond to emails and instant chatsQualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent in Montreal:- Bilingualism or advanced English (written and oral)- Have a computer and a telephone- Good typing / chat speed- Experience in customer service in a call center- Dynamism and initiative- Be independent- Be able to report to the office once the pandemic has ceasedSummaryLocation: Temporary work at home due to Covid-19.Salary: $ 14 to $ 16 per hour depending on experienceHours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week)Start of employment: as soon as possibleTemporary to permanent principalAre you interested in the position? Send us your CV directly to hakee.caron@randstad.ca with the subject"Customer service agent"We look forward to discussing this opportunity with you,Karen, Charles, Hakeemkaren.leiton@randstad.cacharles-etienne.meloche@randstad.cahakeem.caron@randstad.ca
        • Saint-Laurent, Québec
        • Contract
        We are looking for a Bilingual Customer Support Representative for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!You'll be able to provide quality customer service while solving problems and upselling solutions.Advantages- Work for a top-tier organization in the Global Corporation- Earn the competitive wage of $17.50 per hour- Monday to Friday- No weekends- Rotating shifts between 7am to 5pm- Work in St Laurent, QC- Remote work at the moment- Work full-time business hours on a 12-month assignment- Start Date: May 3rd, 2021When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications• Bilingual (French and English)• College / University degree or business equivalent• Extremely customer-focused• Strong team player• Excellent telephone, organizational, and problem-solving skills• Ability to work quickly in high pressure situations• Superior interpersonal and communication skills• Ability to multi-task with keen attention to detail• Superior computer skills and technical proficiencySpécialiste Centre des relations avec la clientèle (CRS)SummaryIf you're interested in the Bilingual Customer Service Representative role in St Laurent, please apply online at www.randstad.ca. Qualified candidates will be contacted.
        We are looking for a Bilingual Customer Support Representative for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!You'll be able to provide quality customer service while solving problems and upselling solutions.Advantages- Work for a top-tier organization in the Global Corporation- Earn the competitive wage of $17.50 per hour- Monday to Friday- No weekends- Rotating shifts between 7am to 5pm- Work in St Laurent, QC- Remote work at the moment- Work full-time business hours on a 12-month assignment- Start Date: May 3rd, 2021When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications• Bilingual (French and English)• College / University degree or business equivalent• Extremely customer-focused• Strong team player• Excellent telephone, organizational, and problem-solving skills• Ability to work quickly in high pressure situations• Superior interpersonal and communication skills• Ability to multi-task with keen attention to detail• Superior computer skills and technical proficiencySpécialiste Centre des relations avec la clientèle (CRS)SummaryIf you're interested in the Bilingual Customer Service Representative role in St Laurent, please apply online at www.randstad.ca. Qualified candidates will be contacted.
        • Montréal, Québec
        • Contract
        • $18.00 per hour
        Here is a great opportunity to work from home. Are you interested in the financial/stock market field? Are you a dynamic, bilingual person with a passion for customer service? Then this job is for you! Salary: $18 per hourSchedule: Monday to Friday from 8am to 6pm Full time / 37.5 hours per week6-month contract possibility of contract extension Working at home during the pandemic ** You can be based in Quebec, Ontario, New Brunswick, Nova Scotia or Manitoba. Advantages- Very competitive salary: $18/hour- Daytime schedule during the week - Very good opportunity to learn more about the stock exchange business.- Paid training - amazing team- Working from home during the whole contract ResponsibilitiesAs a customer service agent, you will be responsible for answering customer requests by phone and email. More in detail: - Responding to telephone inquiries from clients - Researching current and historical data regarding the dividend payments- Routing payments to security clients and updating the status of each inquiry in the tracking system QualificationsThe qualifications you must have to meet the requirements of a customer service agent are as follows:- Minimum 1 year experience in customer service on the telephone- Fluent in English and French - Excellent knowledge of telephone courtesy rules and customer interaction techniques- Strong problem-solving skills- Able to work well under pressure and meet short and long term deadlines - Be able to use your own PC or laptop (Windows) ; (IPADs, IMACs or CHROMEBOOKs are not compatible) SummarySalary: $18 per hourSchedule: Monday to Friday from 8am to 6pm Full time / 37.5 hours per week6-month contractWorking at home during the pandemic Do you recognize yourself in this position? Don't wait any longer and apply directly online or send your CV directly to us with the subject "stock customer service agent"In addition, if you know people who are interested in similar positions, please do not hesitate to send them our contact details; we will be happy to help them!We look forward to discussing this opportunity with you,Karenkaren.leiton@randstad.ca
        Here is a great opportunity to work from home. Are you interested in the financial/stock market field? Are you a dynamic, bilingual person with a passion for customer service? Then this job is for you! Salary: $18 per hourSchedule: Monday to Friday from 8am to 6pm Full time / 37.5 hours per week6-month contract possibility of contract extension Working at home during the pandemic ** You can be based in Quebec, Ontario, New Brunswick, Nova Scotia or Manitoba. Advantages- Very competitive salary: $18/hour- Daytime schedule during the week - Very good opportunity to learn more about the stock exchange business.- Paid training - amazing team- Working from home during the whole contract ResponsibilitiesAs a customer service agent, you will be responsible for answering customer requests by phone and email. More in detail: - Responding to telephone inquiries from clients - Researching current and historical data regarding the dividend payments- Routing payments to security clients and updating the status of each inquiry in the tracking system QualificationsThe qualifications you must have to meet the requirements of a customer service agent are as follows:- Minimum 1 year experience in customer service on the telephone- Fluent in English and French - Excellent knowledge of telephone courtesy rules and customer interaction techniques- Strong problem-solving skills- Able to work well under pressure and meet short and long term deadlines - Be able to use your own PC or laptop (Windows) ; (IPADs, IMACs or CHROMEBOOKs are not compatible) SummarySalary: $18 per hourSchedule: Monday to Friday from 8am to 6pm Full time / 37.5 hours per week6-month contractWorking at home during the pandemic Do you recognize yourself in this position? Don't wait any longer and apply directly online or send your CV directly to us with the subject "stock customer service agent"In addition, if you know people who are interested in similar positions, please do not hesitate to send them our contact details; we will be happy to help them!We look forward to discussing this opportunity with you,Karenkaren.leiton@randstad.ca
        • Laval, Québec
        • Permanent
        • $39,500 per year
        Have you just finished your computer science technique and want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 40 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their internal employees around the world. You will use a ticketing system to resolve issues with internal customers.For this position, you must have a diploma in computer science (DEC / AEC / DEP / certifications) or have a few years of experience in technical telephone support in a company.Position: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: $ 39,500 per yearAdvantagesAs an employee, you have the right:- to a permanent position with full group insurance after 3 months;- Discounts in stores- Possibility of enrolling in a pension plan and / or a share purchase plan;- 5 weeks training from the start- Dynamic work environment;ResponsibilitiesAs a level 1 technical support agent, you will have to:• Provide first level IT support to internal customers;• Record incidents and service requests in the ticketing system• Ensure constant maintenance of all service requests via the ticketing tool, monitor the progress of the resolution of requests, inform the people concerned of the progress of their request by effectively communicating the diagnosis and the solution to them , in addition, to update the information related tointerventions made in the system, if necessary;• Send second level requests to the team responsible for cases that require a higher technical leveladvanced;• Provide excellent customer service and follow up with users to ensure efficiencythe problem-solving process;• All other related tasks.QualificationsFor this position, you must:• Hold a diploma in computer science, applicable certifications or equivalent (DEC, AEC, DEP, Certifications).• Have already worked in an IT and / or IT call center (an August)• Be perfectly bilingual (English and French) because you will have to answer calls in both languages ​​(80% in English)• Have a good knowledge of the Microsoft environment and the following IT tools: SuiteMicrosoft Office, Azure, Exchange, SCCM, Cisco Unified CM administration, Active directory, Citrix, VMware (aasset);SummaryPosition: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: $ 39,500 per yearVery important to reiterate that for this position you must be:- Perfectly bilingual (English / French)- Hold a diploma in computer science (DEC / AEC / DEP / certifications)If you are interested in this position, please send us your CV to karell.fucile@randstad.ca and enter as the title ''technical support agent - laval ''
        Have you just finished your computer science technique and want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 40 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their internal employees around the world. You will use a ticketing system to resolve issues with internal customers.For this position, you must have a diploma in computer science (DEC / AEC / DEP / certifications) or have a few years of experience in technical telephone support in a company.Position: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: $ 39,500 per yearAdvantagesAs an employee, you have the right:- to a permanent position with full group insurance after 3 months;- Discounts in stores- Possibility of enrolling in a pension plan and / or a share purchase plan;- 5 weeks training from the start- Dynamic work environment;ResponsibilitiesAs a level 1 technical support agent, you will have to:• Provide first level IT support to internal customers;• Record incidents and service requests in the ticketing system• Ensure constant maintenance of all service requests via the ticketing tool, monitor the progress of the resolution of requests, inform the people concerned of the progress of their request by effectively communicating the diagnosis and the solution to them , in addition, to update the information related tointerventions made in the system, if necessary;• Send second level requests to the team responsible for cases that require a higher technical leveladvanced;• Provide excellent customer service and follow up with users to ensure efficiencythe problem-solving process;• All other related tasks.QualificationsFor this position, you must:• Hold a diploma in computer science, applicable certifications or equivalent (DEC, AEC, DEP, Certifications).• Have already worked in an IT and / or IT call center (an August)• Be perfectly bilingual (English and French) because you will have to answer calls in both languages ​​(80% in English)• Have a good knowledge of the Microsoft environment and the following IT tools: SuiteMicrosoft Office, Azure, Exchange, SCCM, Cisco Unified CM administration, Active directory, Citrix, VMware (aasset);SummaryPosition: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: $ 39,500 per yearVery important to reiterate that for this position you must be:- Perfectly bilingual (English / French)- Hold a diploma in computer science (DEC / AEC / DEP / certifications)If you are interested in this position, please send us your CV to karell.fucile@randstad.ca and enter as the title ''technical support agent - laval ''
        • Montréal, Québec
        • Contract
        • $19.00 - $21.54 per hour
        Do you want to be part of a growing company specialising in the consumer packaged goods sector that is at the leading edge of new technology? Are you a dynamic and versatile team player? Are you experienced with the world of technology, and you are passionate to finds solutions to technical problems? Then you could be the perfect person for this Technical Support - Level 1 position!The successful applicant will provide support to all Canadian users through the ERP system. You will be responsible for managing the ticketing through inbound calls and emails in order to create and maintain ERP user access in a timely manner. Salary: between $19/hour - $21/hour, depending on experience Work schedule: Monday to Friday from 8:30 am to 5:00 pm (total of 37. 5 hours/week)Contract ends December 2021 - possibility of extension Work from home during the pandemic Advantages- Very competitive salary in the market- Day job - no weekends- Internationally known company- Opportunity for internal advancement - Work from home during the pandemic - Equipment provided by employerResponsibilitiesDans ce rôle, agent support technique niveau 1, vous serez responsable de:-Fournir un support via notre système de billetterie de support informatique (par téléphone et courriel)-Enregistrer, suivre et remonter les incidents via notre système de billetterie Service Now-Coordonner avec l’équipe informatique sur les problèmes nécessitant une escalade- Création, modification et suppression des accès utilisateurs à ERP - Autres taches connexes QualificationsThe skills required for the position are: - Minimum of 2 years experience in customer service, ideally in call dispatch- Good time management and organizational skills- Post-secondary degree or equivalent required (preferably in computer science)- Knowledge of the Office suite (and ERP application considered an asset)- Minimum of one year of relevant and recent experience- Bilingualism required (English / French)- Knowledge of PL/SQL (considered an asset)- Wired high-speed Internet connection (Ethernet cable)SummarySend us your CV directly with the subject "technical support - Level 1".We look forward to discussing this opportunity with you,Karen, Hakeem, karen.leiton@randstad.cahakeem.caron@randstad.caAlso, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!
        Do you want to be part of a growing company specialising in the consumer packaged goods sector that is at the leading edge of new technology? Are you a dynamic and versatile team player? Are you experienced with the world of technology, and you are passionate to finds solutions to technical problems? Then you could be the perfect person for this Technical Support - Level 1 position!The successful applicant will provide support to all Canadian users through the ERP system. You will be responsible for managing the ticketing through inbound calls and emails in order to create and maintain ERP user access in a timely manner. Salary: between $19/hour - $21/hour, depending on experience Work schedule: Monday to Friday from 8:30 am to 5:00 pm (total of 37. 5 hours/week)Contract ends December 2021 - possibility of extension Work from home during the pandemic Advantages- Very competitive salary in the market- Day job - no weekends- Internationally known company- Opportunity for internal advancement - Work from home during the pandemic - Equipment provided by employerResponsibilitiesDans ce rôle, agent support technique niveau 1, vous serez responsable de:-Fournir un support via notre système de billetterie de support informatique (par téléphone et courriel)-Enregistrer, suivre et remonter les incidents via notre système de billetterie Service Now-Coordonner avec l’équipe informatique sur les problèmes nécessitant une escalade- Création, modification et suppression des accès utilisateurs à ERP - Autres taches connexes QualificationsThe skills required for the position are: - Minimum of 2 years experience in customer service, ideally in call dispatch- Good time management and organizational skills- Post-secondary degree or equivalent required (preferably in computer science)- Knowledge of the Office suite (and ERP application considered an asset)- Minimum of one year of relevant and recent experience- Bilingualism required (English / French)- Knowledge of PL/SQL (considered an asset)- Wired high-speed Internet connection (Ethernet cable)SummarySend us your CV directly with the subject "technical support - Level 1".We look forward to discussing this opportunity with you,Karen, Hakeem, karen.leiton@randstad.cahakeem.caron@randstad.caAlso, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!
        • Montréal, Québec
        • Contract
        Do you have a strong passion for customer service? Do you have critical thinking and problem-solving skills? If so, our client, an internationally well-recognized brand, is looking for several individuals looking to join their team as an Appeals & Escalations Associate.You will be responsible for full case management of sensitive cases, triaging to appropriate service teams, and providing recommended solutions to ensure quality resolutions.AdvantagesWork for an internationally well-recognized brandMontreal location8-month contractStart Date - ASAPMonday to FridayRotation WeekendsShifts between 11am to 9pm$25/hourWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs an Appeals & Escalations Associate, you will be responsible for:● Handling highly sensitive, complex, and confidential cases● Using a scoring matrix to triage and assign incoming escalationtickets from multiple sources, keeping a brand protection mindset, making sure to relay critical information relevant to each case● Being a subject matter expert of company policies and procedures, being quickly able to locate and utilize resources in order to solve problems and answer stakeholders effectively● Taking ownership of all assigned cases, ensuring a complete final resolution (orsettlement, final decision, etc) is reached● Other duties as requiredQualifications● 2+ years experience in high-touch Customer Service role required● Bilingual in French and English● Availability to work 40 hours a week, available to work weekend and/or different shifts● Critical thinking and problem-solving skills● Strong computer literacy● Case Management exp a strong assetSummaryIf you're interested in the Appeals & Escalations Associate, please apply online at ww.w.randstad.ca. Qualified candidates will be contacted.
        Do you have a strong passion for customer service? Do you have critical thinking and problem-solving skills? If so, our client, an internationally well-recognized brand, is looking for several individuals looking to join their team as an Appeals & Escalations Associate.You will be responsible for full case management of sensitive cases, triaging to appropriate service teams, and providing recommended solutions to ensure quality resolutions.AdvantagesWork for an internationally well-recognized brandMontreal location8-month contractStart Date - ASAPMonday to FridayRotation WeekendsShifts between 11am to 9pm$25/hourWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs an Appeals & Escalations Associate, you will be responsible for:● Handling highly sensitive, complex, and confidential cases● Using a scoring matrix to triage and assign incoming escalationtickets from multiple sources, keeping a brand protection mindset, making sure to relay critical information relevant to each case● Being a subject matter expert of company policies and procedures, being quickly able to locate and utilize resources in order to solve problems and answer stakeholders effectively● Taking ownership of all assigned cases, ensuring a complete final resolution (orsettlement, final decision, etc) is reached● Other duties as requiredQualifications● 2+ years experience in high-touch Customer Service role required● Bilingual in French and English● Availability to work 40 hours a week, available to work weekend and/or different shifts● Critical thinking and problem-solving skills● Strong computer literacy● Case Management exp a strong assetSummaryIf you're interested in the Appeals & Escalations Associate, please apply online at ww.w.randstad.ca. Qualified candidates will be contacted.
        • Montréal, Québec
        • Permanent
        • $18.00 - $19.00 per hour
        Do you want a job in the travel and tourism industry and love to assist clients with their various requests?If you are looking for a stimulating and non-routine position, this is a great opportunity for you !!Position: Travel counselorSchedule: you must be available from 8 a.m. to 10 p.m. Monday to Sunday for a total of 37.5 hours / weekSalary: 18 to 19 $ / hrs with full benefits after 6 months paid by the employeeLocation: Downtown Montreal (mcgill metro)We are looking for someone who is expert in customer service and who has already worked in a call center in the tourism, travel or hotel industry.The company you will be working for specializes in providing international assistance services to Canadian financial institutions. The company specializes in emergency services in its various lines of business, including travel, medical, janitorial, legal, home and road assistance.We are looking for a versatile Customer Service Agent who will be able to answer a wide variety of inquiries from tourists around the world (example requests may include:- suggest places to visit in Paris,- recommend a restaurant to a client traveling to Italy- make reservations on site to book flights or tickets for shows- to rent a luxury vehicle- for the organizer the delivery of flowers,- to acquire several rare items at the customer's request, etc.).Advantages- Flexible shift: shifts take place between 8:00 a.m. and 10:00 p.m. on weekdays and weekends- Employment status: Full time (37.5h), permanent position- Vacation: 3 weeks vacation- Insurance: group insurance premium fully paid by the employer after 6 months of employment- Training: Full training provided- Location: teleworking until further notice thereafter it will be in the heart of downtown Montreal, next to the McGill metro- Environment: dynamic and stimulatingResponsibilitiesThe job is to offer tourists quality customer service by phone and email (50% ratio) but also to conduct research (50%) to meet customer requests.Also, another dimension of the job is to provide clients with a fraud and identity theft helpline by guiding them through several stages from risk assessment to prevention and remediation.Qualifications- A minimum of 3 years of customer service experience in a call center (hotel or tourism service is an asset);- Bilingual French / English; another spoken language is a plus;- Diploma in tourism (a plus);- Proven skills in customer service;- Positive attitude, very strong customer service skills;- Excellent communication skills;- Very good computer skills, including Microsoft Office;- Flexibility and ability to work with minimal supervision;- Team spirit and resourcefulness;- Strong organizational skills.SummaryPosition: Travel counselorSchedule: You must be available from 8am to 10pm Monday to Sunday for a total of 37.5 hours / weekSalary: 18 to 19 $ / hrs with full benefits after 6 months paid by the employerLocation: tele-work until further notice and thereafter in downtown Montreal (mcgill metro)If you are interested in this position, simply send us your updated CV to karell.fucile@randstad.ca with the title '' travel advisor ''. We will contact you afterwards!
        Do you want a job in the travel and tourism industry and love to assist clients with their various requests?If you are looking for a stimulating and non-routine position, this is a great opportunity for you !!Position: Travel counselorSchedule: you must be available from 8 a.m. to 10 p.m. Monday to Sunday for a total of 37.5 hours / weekSalary: 18 to 19 $ / hrs with full benefits after 6 months paid by the employeeLocation: Downtown Montreal (mcgill metro)We are looking for someone who is expert in customer service and who has already worked in a call center in the tourism, travel or hotel industry.The company you will be working for specializes in providing international assistance services to Canadian financial institutions. The company specializes in emergency services in its various lines of business, including travel, medical, janitorial, legal, home and road assistance.We are looking for a versatile Customer Service Agent who will be able to answer a wide variety of inquiries from tourists around the world (example requests may include:- suggest places to visit in Paris,- recommend a restaurant to a client traveling to Italy- make reservations on site to book flights or tickets for shows- to rent a luxury vehicle- for the organizer the delivery of flowers,- to acquire several rare items at the customer's request, etc.).Advantages- Flexible shift: shifts take place between 8:00 a.m. and 10:00 p.m. on weekdays and weekends- Employment status: Full time (37.5h), permanent position- Vacation: 3 weeks vacation- Insurance: group insurance premium fully paid by the employer after 6 months of employment- Training: Full training provided- Location: teleworking until further notice thereafter it will be in the heart of downtown Montreal, next to the McGill metro- Environment: dynamic and stimulatingResponsibilitiesThe job is to offer tourists quality customer service by phone and email (50% ratio) but also to conduct research (50%) to meet customer requests.Also, another dimension of the job is to provide clients with a fraud and identity theft helpline by guiding them through several stages from risk assessment to prevention and remediation.Qualifications- A minimum of 3 years of customer service experience in a call center (hotel or tourism service is an asset);- Bilingual French / English; another spoken language is a plus;- Diploma in tourism (a plus);- Proven skills in customer service;- Positive attitude, very strong customer service skills;- Excellent communication skills;- Very good computer skills, including Microsoft Office;- Flexibility and ability to work with minimal supervision;- Team spirit and resourcefulness;- Strong organizational skills.SummaryPosition: Travel counselorSchedule: You must be available from 8am to 10pm Monday to Sunday for a total of 37.5 hours / weekSalary: 18 to 19 $ / hrs with full benefits after 6 months paid by the employerLocation: tele-work until further notice and thereafter in downtown Montreal (mcgill metro)If you are interested in this position, simply send us your updated CV to karell.fucile@randstad.ca with the title '' travel advisor ''. We will contact you afterwards!
        • Vaudreuil-Dorion, Québec
        • Contract
        Interested in working for a booming e-commerce company that sells quality products and services? Are you a dynamic person? Are you passionate about customer service? Well this job is for you!Randstad is looking for Bilingual Customer Service Agents to work from home for a company located in Montreal.Salary: $ 14 to $ 16 per hour depending on experienceHours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week)Start of employment: as soon as possibleTemporary to permanent principalAdvantages-Working from home during the covid-19 crisis-Be part of a dynamic team-Fast hiring process- Commissions on appeals- Possibility of obtaining bonuses related to the quality of the callsResponsibilitiesHere are the tasks you will have to perform as a home customer service agent:- Determine customer needs.- Provide high quality customer service and find solutions for customers- Solve customer issues by asking them target questions- Respond to emails and instant chatsQualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent in Montreal:- Bilingualism or advanced English (written and oral)- Have a computer and a telephone- Good typing / chat speed- Experience in customer service in a call center- Dynamism and initiative- Be independent- Be able to report to the office once the pandemic has ceasedSummaryLocation: Temporary work at home due to Covid-19.Salary: $ 14 to $ 16 per hour depending on experienceHours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week)Start of employment: as soon as possibleTemporary to permanent principalAre you interested in the position? Send us your CV directly to hakee.caron@randstad.ca with the subject"Customer service agent"We look forward to discussing this opportunity with you,Hakeemhakeem.caron@randstad.ca
        Interested in working for a booming e-commerce company that sells quality products and services? Are you a dynamic person? Are you passionate about customer service? Well this job is for you!Randstad is looking for Bilingual Customer Service Agents to work from home for a company located in Montreal.Salary: $ 14 to $ 16 per hour depending on experienceHours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week)Start of employment: as soon as possibleTemporary to permanent principalAdvantages-Working from home during the covid-19 crisis-Be part of a dynamic team-Fast hiring process- Commissions on appeals- Possibility of obtaining bonuses related to the quality of the callsResponsibilitiesHere are the tasks you will have to perform as a home customer service agent:- Determine customer needs.- Provide high quality customer service and find solutions for customers- Solve customer issues by asking them target questions- Respond to emails and instant chatsQualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent in Montreal:- Bilingualism or advanced English (written and oral)- Have a computer and a telephone- Good typing / chat speed- Experience in customer service in a call center- Dynamism and initiative- Be independent- Be able to report to the office once the pandemic has ceasedSummaryLocation: Temporary work at home due to Covid-19.Salary: $ 14 to $ 16 per hour depending on experienceHours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week)Start of employment: as soon as possibleTemporary to permanent principalAre you interested in the position? Send us your CV directly to hakee.caron@randstad.ca with the subject"Customer service agent"We look forward to discussing this opportunity with you,Hakeemhakeem.caron@randstad.ca
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