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      • Montréal, Québec
      • Contract
      IT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. AdvantagesIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. ResponsibilitiesIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. QualificationsIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. SummaryIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      IT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. AdvantagesIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. ResponsibilitiesIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. QualificationsIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. SummaryIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Are you passionate about customer service and want to represent a globally recognized brand?Randstad Sourceright is currently looking for Digital Agents and Customer Service for Nespresso.Your main mission will be to assist customers with their requests on various digital channels or by phone.* Remote during the pandemicAdvantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or via digital channels;• Provide technical support on the various ranges of products offered by Nespresso;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about customer service and want to represent a globally recognized brand?Randstad Sourceright is currently looking for Digital Agents and Customer Service for Nespresso.Your main mission will be to assist customers with their requests on various digital channels or by phone.* Remote during the pandemicAdvantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or via digital channels;• Provide technical support on the various ranges of products offered by Nespresso;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicAdvantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicAdvantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Laval, Québec
      • Permanent
      Are you an experienced L2 IT Technician with more than 3 years of experience? Would you like to work in an innovative company developing and designing IP video solutions for data processing as well as video and security management? Are you customer service oriented, able not only to diagnose and solve technical problems but also to identify opportunities, while possessing strong communication skills? If so, this opportunity is for you!AdvantagesWhy do you want to get this job as an IT technician:•Social advantages;•Group Insurance;•Free parking;•Competitive salary.ResponsibilitiesReporting to the IT Director, the incumbent based in Laval will be responsible for:•Provide remote support and solutions, by phone and email, to corporate clients;•Diagnose and resolve level 2 problems related to systems, storage, and networks;•Ensure, as needed, internal communications and escalations to key members regarding the incident in question;•Participate and collaborate on one-off projects;•Maintain up-to-date knowledge of products and solutions.QualificationsTo excel in this role, you will need the following technical knowledge:•3 years minimum experience as an IT technician in a complex environment;•Knowledge of systems, servers and storage (Windows server, Nas, San, Raid, etc.);•Network level knowledge (TCP / IP, subnetworks, DNS, domain, etc.);•Knowledge of video surveillance, an asset.You will also need to have the following skills:•100% bilingual, French and English;•Demonstrate solid autonomy;•Demonstrate unparalleled customer service and communication;•Stay calm and positive under stress.SummaryThank you for applying for this IT technician position in Laval. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you an experienced L2 IT Technician with more than 3 years of experience? Would you like to work in an innovative company developing and designing IP video solutions for data processing as well as video and security management? Are you customer service oriented, able not only to diagnose and solve technical problems but also to identify opportunities, while possessing strong communication skills? If so, this opportunity is for you!AdvantagesWhy do you want to get this job as an IT technician:•Social advantages;•Group Insurance;•Free parking;•Competitive salary.ResponsibilitiesReporting to the IT Director, the incumbent based in Laval will be responsible for:•Provide remote support and solutions, by phone and email, to corporate clients;•Diagnose and resolve level 2 problems related to systems, storage, and networks;•Ensure, as needed, internal communications and escalations to key members regarding the incident in question;•Participate and collaborate on one-off projects;•Maintain up-to-date knowledge of products and solutions.QualificationsTo excel in this role, you will need the following technical knowledge:•3 years minimum experience as an IT technician in a complex environment;•Knowledge of systems, servers and storage (Windows server, Nas, San, Raid, etc.);•Network level knowledge (TCP / IP, subnetworks, DNS, domain, etc.);•Knowledge of video surveillance, an asset.You will also need to have the following skills:•100% bilingual, French and English;•Demonstrate solid autonomy;•Demonstrate unparalleled customer service and communication;•Stay calm and positive under stress.SummaryThank you for applying for this IT technician position in Laval. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Laval, Québec
      • Permanent
      Helpdesk Agent Are you looking for a position as a helpdesk agent on the north shore of Montreal? You would like to be part of a young company in full expansion. Are you a young professional looking for new challenges and/or first concrete experience in the field of it? In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.We are looking for a technical support specialist to join our team. Responsibilities• Respond to requests for technical service calls to users and customers• Process requests for device problems;• Process requests for software problems;• Creating tickets for all interventions and tracking them;• Training on company devices and applications;• Respond to clients who come to the point of service;• Process requests for updates remotely;• Sim card maintenance;• Maintain communications between technical support and the IT team;• Perform all other tasks essential to the proper functioning of the department's operations. Requirements•Fluency in French and English, both orally and in writing;•Do you have a brief experience in a similar position or experience in the field of customer service/technical support/information technology accompanied by a motivation to evolve in the technology environment?•Has a professional background in computer science or similar experience;•Great adaptability and learning;•Autonomous, organized and ability to manage priorities;•Excellent customer service skills;•Knowledge of Netsuite software (asset);•Ability to communicate effectively and diplomatically;•Excellent communication skills (verbal and written) Here are some of the benefits• Competitive salary• Health and dental insurance• Gym on site• Free parking• Flexibility and teleworkingThis is definitely an incredible opportunity to enter the IT market as a technical support agent in the Laval region. Send us your CV to isabelle.gauthier@randstad.ca Advantages• Competitive salary• Health and dental insurance• Gym on site• Free parking• Flexibility and teleworkingResponsibilities• Respond to requests for technical service calls to users and customers• Process requests for device problems;• Process requests for software problems;• Creating tickets for all interventions and tracking them;• Training on company devices and applications;• Respond to clients who come to the point of service;• Process requests for updates remotely;• Sim card maintenance;• Maintain communications between technical support and the IT team;• Perform all other tasks essential to the proper functioning of the department's operations.Qualifications•Fluency in French and English, both orally and in writing;•Do you have a brief experience in a similar position or experience in the field of customer service/technical support/information technology accompanied by a motivation to evolve in the technology environment?•Has a professional background in computer science or similar experience;•Great adaptability and learning;•Autonomous, organized and ability to manage priorities;•Excellent customer service skills;•Knowledge of Netsuite software (asset);•Ability to communicate effectively and diplomatically;•Excellent communication skills (verbal and written)SummaryThis is definitely an incredible opportunity to enter the IT market as a technical support agent in the Laval region. Send us your CV to isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Helpdesk Agent Are you looking for a position as a helpdesk agent on the north shore of Montreal? You would like to be part of a young company in full expansion. Are you a young professional looking for new challenges and/or first concrete experience in the field of it? In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.We are looking for a technical support specialist to join our team. Responsibilities• Respond to requests for technical service calls to users and customers• Process requests for device problems;• Process requests for software problems;• Creating tickets for all interventions and tracking them;• Training on company devices and applications;• Respond to clients who come to the point of service;• Process requests for updates remotely;• Sim card maintenance;• Maintain communications between technical support and the IT team;• Perform all other tasks essential to the proper functioning of the department's operations. Requirements•Fluency in French and English, both orally and in writing;•Do you have a brief experience in a similar position or experience in the field of customer service/technical support/information technology accompanied by a motivation to evolve in the technology environment?•Has a professional background in computer science or similar experience;•Great adaptability and learning;•Autonomous, organized and ability to manage priorities;•Excellent customer service skills;•Knowledge of Netsuite software (asset);•Ability to communicate effectively and diplomatically;•Excellent communication skills (verbal and written) Here are some of the benefits• Competitive salary• Health and dental insurance• Gym on site• Free parking• Flexibility and teleworkingThis is definitely an incredible opportunity to enter the IT market as a technical support agent in the Laval region. Send us your CV to isabelle.gauthier@randstad.ca Advantages• Competitive salary• Health and dental insurance• Gym on site• Free parking• Flexibility and teleworkingResponsibilities• Respond to requests for technical service calls to users and customers• Process requests for device problems;• Process requests for software problems;• Creating tickets for all interventions and tracking them;• Training on company devices and applications;• Respond to clients who come to the point of service;• Process requests for updates remotely;• Sim card maintenance;• Maintain communications between technical support and the IT team;• Perform all other tasks essential to the proper functioning of the department's operations.Qualifications•Fluency in French and English, both orally and in writing;•Do you have a brief experience in a similar position or experience in the field of customer service/technical support/information technology accompanied by a motivation to evolve in the technology environment?•Has a professional background in computer science or similar experience;•Great adaptability and learning;•Autonomous, organized and ability to manage priorities;•Excellent customer service skills;•Knowledge of Netsuite software (asset);•Ability to communicate effectively and diplomatically;•Excellent communication skills (verbal and written)SummaryThis is definitely an incredible opportunity to enter the IT market as a technical support agent in the Laval region. Send us your CV to isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Are you a level 1 IT Support Technician ready to take on a new challenge in the greater Montreal area? Are you looking for the opportunity to grow within an innovative company that is one of the world's biggest players in its industry? Become part of a team of experts and grow within t a large corporation with its stocks listed on the Toronto Stock Exchange.AdvantagesWhy do you want to get this IT Support Technician job?•Retirement plan;•Complete range of group insurance;•Employee assistance program;•Free parking OR discounts for public transportation;•Bonus when the technician is "on call" in the rotating emergency team.ResponsibilitiesReporting to the Customer Service Supervisor, you will be responsible for:•Interact with customers to provide support for the company's products and services;•Analyze, diagnose and resolve “hardware and / or software” problems related to the customer's request;•Note and document the information related to the problems or the customer's request;•Maintain knowledge of products, processes, etc .;•Promote online services, the online store as well as the online support;•Respond to emergency assistance calls outside of office hours (rotating emergency team);•Participate in and support the continuous improvement program.QualificationsTo excel in this role, you will need to have the following skills :•DEC in electronics, computer science or any other relevant studies or experience in a similar field;•Minimum of 2 years of customer service experience in a technical support position;•Perfectly bilingual - English / Spanish (Mandatory);•Proficiency in the MS Office suite;•Organized, autonomous, responsible;•Strong customer orientation.The following skills are an asset :•Network knowledge (TCP / IP, Firewall, DNS, etc.);•Third language: FrenchSummaryThank you for applying for this IT Support Technician position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a level 1 IT Support Technician ready to take on a new challenge in the greater Montreal area? Are you looking for the opportunity to grow within an innovative company that is one of the world's biggest players in its industry? Become part of a team of experts and grow within t a large corporation with its stocks listed on the Toronto Stock Exchange.AdvantagesWhy do you want to get this IT Support Technician job?•Retirement plan;•Complete range of group insurance;•Employee assistance program;•Free parking OR discounts for public transportation;•Bonus when the technician is "on call" in the rotating emergency team.ResponsibilitiesReporting to the Customer Service Supervisor, you will be responsible for:•Interact with customers to provide support for the company's products and services;•Analyze, diagnose and resolve “hardware and / or software” problems related to the customer's request;•Note and document the information related to the problems or the customer's request;•Maintain knowledge of products, processes, etc .;•Promote online services, the online store as well as the online support;•Respond to emergency assistance calls outside of office hours (rotating emergency team);•Participate in and support the continuous improvement program.QualificationsTo excel in this role, you will need to have the following skills :•DEC in electronics, computer science or any other relevant studies or experience in a similar field;•Minimum of 2 years of customer service experience in a technical support position;•Perfectly bilingual - English / Spanish (Mandatory);•Proficiency in the MS Office suite;•Organized, autonomous, responsible;•Strong customer orientation.The following skills are an asset :•Network knowledge (TCP / IP, Firewall, DNS, etc.);•Third language: FrenchSummaryThank you for applying for this IT Support Technician position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicAdvantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicAdvantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montreal, Québec
      • Contract
      Murex Developer 1 year contract37.5 hours a weekDESCRIPTIONS OF PROJECT ACTIVITIESReporting to the Senior Director of Digital Solutions, Public Markets Values ​​Register, you will be responsible for delivering solutions for the various sectors using Murex. You will need to work collaboratively with members of the Murex squad, other product delivery teams, platform operations teams and business areas.RESPONSIBILITIES• Participate in functional configurations, validations, tests for the implementation of solutions in Murex software (static data, market data, trade life cycle, workflow, deliverables, simulation, viewer, etrade pad…);• Design and develop workflows in Murex corresponding to the business needs collected from the business sectors (Front, middle, back);• Develop scripts around Murex (control, integration,…);• Possibly participate in the modification of feeders, filters, reports, dynamic tables for all reporting needs;• Install licenses or new packages delivered by Murex;• Work with architects (functional, security, techno) and designers in defining solutions;• Perform unit and integrated tests and support users during acceptance tests;• Act as a resource person for users to identify and resolve current issues;• Support users during implementations;• Provide functional support for Level 2 and for Murex night production treatments in rotation;• Assume any other task requested by his superior.REQUIREMENTS• Ten (10) years of relevant experience;• Academic training: university degree in computer science or finance;• Relevant experience of at least five (5) years in the portfolio management or brokerage industry;• Relevant experience of at least five (5) years with Murex;• Relevant experience of at least five (5) in Murex workflow development (xml, xsl, Xpath ..);• Knowledge of the Unix environment and in particular of a "shell" command language, of python;• Knowledge of sql and the Murex data model;• Knowledge of financial markets, derivatives, spot products.SKILLS (BEHAVIORS, SKILLS)• Autonomy;• Curiosity;•Teamwork;• Strong concern for customer service;• Relational skills;• Know how to communicate effectively.Advantages1 year contract, 37.5 hours a week, large financial company based in downtown MontrealResponsibilitiesRESPONSIBILITIES• Participate in functional configurations, validations, tests for the implementation of solutions in Murex software (static data, market data, trade life cycle, workflow, deliverables, simulation, viewer, etrade pad…);• Design and develop workflows in Murex corresponding to the business needs collected from the business sectors (Front, middle, back);• Develop scripts around Murex (control, integration,…);• Possibly participate in the modification of feeders, filters, reports, dynamic tables for all reporting needs;• Install licenses or new packages delivered by Murex;• Work with architects (functional, security, techno) and designers in defining solutions;• Perform unit and integrated tests and support users during acceptance tests;• Act as a resource person for users to identify and resolve current issues;• Support users during implementations;• Provide functional support for Level 2 and for Murex night production treatments in rotation;• Assume any other task requested by his superior.QualificationsREQUIREMENTS• Ten (10) years of relevant experience;• Academic training: university degree in computer science or finance;• Relevant experience of at least five (5) years in the portfolio management or brokerage industry;• Relevant experience of at least five (5) years with Murex;• Relevant experience of at least five (5) in Murex workflow development (xml, xsl, Xpath ..);• Knowledge of the Unix environment and in particular of a "shell" command language, of python;• Knowledge of sql and the Murex data model;• Knowledge of financial markets, derivatives, spot products.SKILLS (BEHAVIORS, SKILLS)• Autonomy;• Curiosity;•Teamwork;• Strong concern for customer service;• Relational skills;• Know how to communicate effectively.SummaryREQUIREMENTS• Ten (10) years of relevant experience;• Academic training: university degree in computer science or finance;• Relevant experience of at least five (5) years in the portfolio management or brokerage industry;• Relevant experience of at least five (5) years with Murex;• Relevant experience of at least five (5) in Murex workflow development (xml, xsl, Xpath ..);• Knowledge of the Unix environment and in particular of a "shell" command language, of python;• Knowledge of sql and the Murex data model;• Knowledge of financial markets, derivatives, spot products.SKILLS (BEHAVIORS, SKILLS)• Autonomy;• Curiosity;•Teamwork;• Strong concern for customer service;• Relational skills;• Know how to communicate effectively.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Murex Developer 1 year contract37.5 hours a weekDESCRIPTIONS OF PROJECT ACTIVITIESReporting to the Senior Director of Digital Solutions, Public Markets Values ​​Register, you will be responsible for delivering solutions for the various sectors using Murex. You will need to work collaboratively with members of the Murex squad, other product delivery teams, platform operations teams and business areas.RESPONSIBILITIES• Participate in functional configurations, validations, tests for the implementation of solutions in Murex software (static data, market data, trade life cycle, workflow, deliverables, simulation, viewer, etrade pad…);• Design and develop workflows in Murex corresponding to the business needs collected from the business sectors (Front, middle, back);• Develop scripts around Murex (control, integration,…);• Possibly participate in the modification of feeders, filters, reports, dynamic tables for all reporting needs;• Install licenses or new packages delivered by Murex;• Work with architects (functional, security, techno) and designers in defining solutions;• Perform unit and integrated tests and support users during acceptance tests;• Act as a resource person for users to identify and resolve current issues;• Support users during implementations;• Provide functional support for Level 2 and for Murex night production treatments in rotation;• Assume any other task requested by his superior.REQUIREMENTS• Ten (10) years of relevant experience;• Academic training: university degree in computer science or finance;• Relevant experience of at least five (5) years in the portfolio management or brokerage industry;• Relevant experience of at least five (5) years with Murex;• Relevant experience of at least five (5) in Murex workflow development (xml, xsl, Xpath ..);• Knowledge of the Unix environment and in particular of a "shell" command language, of python;• Knowledge of sql and the Murex data model;• Knowledge of financial markets, derivatives, spot products.SKILLS (BEHAVIORS, SKILLS)• Autonomy;• Curiosity;•Teamwork;• Strong concern for customer service;• Relational skills;• Know how to communicate effectively.Advantages1 year contract, 37.5 hours a week, large financial company based in downtown MontrealResponsibilitiesRESPONSIBILITIES• Participate in functional configurations, validations, tests for the implementation of solutions in Murex software (static data, market data, trade life cycle, workflow, deliverables, simulation, viewer, etrade pad…);• Design and develop workflows in Murex corresponding to the business needs collected from the business sectors (Front, middle, back);• Develop scripts around Murex (control, integration,…);• Possibly participate in the modification of feeders, filters, reports, dynamic tables for all reporting needs;• Install licenses or new packages delivered by Murex;• Work with architects (functional, security, techno) and designers in defining solutions;• Perform unit and integrated tests and support users during acceptance tests;• Act as a resource person for users to identify and resolve current issues;• Support users during implementations;• Provide functional support for Level 2 and for Murex night production treatments in rotation;• Assume any other task requested by his superior.QualificationsREQUIREMENTS• Ten (10) years of relevant experience;• Academic training: university degree in computer science or finance;• Relevant experience of at least five (5) years in the portfolio management or brokerage industry;• Relevant experience of at least five (5) years with Murex;• Relevant experience of at least five (5) in Murex workflow development (xml, xsl, Xpath ..);• Knowledge of the Unix environment and in particular of a "shell" command language, of python;• Knowledge of sql and the Murex data model;• Knowledge of financial markets, derivatives, spot products.SKILLS (BEHAVIORS, SKILLS)• Autonomy;• Curiosity;•Teamwork;• Strong concern for customer service;• Relational skills;• Know how to communicate effectively.SummaryREQUIREMENTS• Ten (10) years of relevant experience;• Academic training: university degree in computer science or finance;• Relevant experience of at least five (5) years in the portfolio management or brokerage industry;• Relevant experience of at least five (5) years with Murex;• Relevant experience of at least five (5) in Murex workflow development (xml, xsl, Xpath ..);• Knowledge of the Unix environment and in particular of a "shell" command language, of python;• Knowledge of sql and the Murex data model;• Knowledge of financial markets, derivatives, spot products.SKILLS (BEHAVIORS, SKILLS)• Autonomy;• Curiosity;•Teamwork;• Strong concern for customer service;• Relational skills;• Know how to communicate effectively.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Etobicoke, Ontario
      • Permanent
      Our client, who has a young dynamic IT team, has an immediate hiring requirement for a Technical HelpDesk Technician who will work in collaboration with other support Technicians.. The ideal candidate has flawless communication skills, has a driven customer service mindset to fix and make things right, who has high energy and loves helping people!AdvantagesWith over 160 employees, our firm is a small but dynamic work environment where quality work/life balance is valued. We offer a challenging, satisfying and rewarding experience.ResponsibilitiesPosition Overview:Collaborate / work with other helpdesk staff to provide desktop hardware/software support to business users.Respond to and resolve issues in a timely manner, escalating as required ensuring effective and timely resolution.Provide support for the installation and testing of computer systems, desktop applications, printers and other peripherals and assist with the maintenance active directory, mobile device management and email services.Keep the Supervisor, IT Infrastructure and IT team apprised of the status of all problems, issues and assigned projects on a regular basis and as-needed basis.QualificationsTechnical Support desktop level and virtual 3-5 yearsExceptional Customer Service & Internal Client facing skills 3-5 yearsMUST HAVE excellent Oral and Written communication skills 3-5 yearsMUST HAVE - User Administration in Active Directory and Exchange 2-3 yearsTicketing systems either ManageEngine and or ServiceDesk Plus 2-3 yearsExp. with all of: OS in MS Office 365, Windows 10, iOS and Android 2-3 yearsMDM - Mobile Device support and management 1-2 yearsCITRIX Virtual applications and Desktops set up 2-3 yearsRelated certifications A+ and MCSE 1-2 yearsIT Degree / Diploma 3-5 yearsSummaryCome and join our team and make a difference to the customer experience. Please forward your resume to Samia Hussaini at samia.hussaini@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client, who has a young dynamic IT team, has an immediate hiring requirement for a Technical HelpDesk Technician who will work in collaboration with other support Technicians.. The ideal candidate has flawless communication skills, has a driven customer service mindset to fix and make things right, who has high energy and loves helping people!AdvantagesWith over 160 employees, our firm is a small but dynamic work environment where quality work/life balance is valued. We offer a challenging, satisfying and rewarding experience.ResponsibilitiesPosition Overview:Collaborate / work with other helpdesk staff to provide desktop hardware/software support to business users.Respond to and resolve issues in a timely manner, escalating as required ensuring effective and timely resolution.Provide support for the installation and testing of computer systems, desktop applications, printers and other peripherals and assist with the maintenance active directory, mobile device management and email services.Keep the Supervisor, IT Infrastructure and IT team apprised of the status of all problems, issues and assigned projects on a regular basis and as-needed basis.QualificationsTechnical Support desktop level and virtual 3-5 yearsExceptional Customer Service & Internal Client facing skills 3-5 yearsMUST HAVE excellent Oral and Written communication skills 3-5 yearsMUST HAVE - User Administration in Active Directory and Exchange 2-3 yearsTicketing systems either ManageEngine and or ServiceDesk Plus 2-3 yearsExp. with all of: OS in MS Office 365, Windows 10, iOS and Android 2-3 yearsMDM - Mobile Device support and management 1-2 yearsCITRIX Virtual applications and Desktops set up 2-3 yearsRelated certifications A+ and MCSE 1-2 yearsIT Degree / Diploma 3-5 yearsSummaryCome and join our team and make a difference to the customer experience. Please forward your resume to Samia Hussaini at samia.hussaini@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal Nord, Québec
      • Contract
      Description: Summary: • Install, configure, and support an organization’s local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system. • Responsible for monitoring network to ensure network availability to all system users. Education/Experience: • Associate degree in computer related field required. • Bachelor degree in computer science preferred. • Entry level to 2 years experience required. Skills and Competencies: • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Ability to identify, interpret and evaluate system and network requirements. • Knowledge of computer hardware and software as it related to LAN/WAN. • Job Duties and Responsibilities: • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Perform data backups and disaster recovery operations. • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. • Configure, monitor and maintain email applications or virus protection software. • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. • Plan, coordinate, and implement network security measures to protect data, software, and hardware. Perform other duties as assigned. Skills: • Bilingual – French and English • Basic diagnostic and troubleshooting abilities • Experience working with Knowledge Base (“KB”), following procedures, • Familiar with store system environment (Client will provide training) • Good communicator Responsibilities: • Provide Level one (1) Break/Fix (“B/F”) support on the Symbol MC9200 Zebra equipment. • Repair and configuration • Replacement of the keyboard and / or screen • Diagnostic and basic trouble shooting • Manage tickets in Client’s IT Service Management (“ITSM”) systemAdvantagesDescription: Summary: • Install, configure, and support an organization’s local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system. • Responsible for monitoring network to ensure network availability to all system users. Education/Experience: • Associate degree in computer related field required. • Bachelor degree in computer science preferred. • Entry level to 2 years experience required. Skills and Competencies: • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Ability to identify, interpret and evaluate system and network requirements. • Knowledge of computer hardware and software as it related to LAN/WAN. • Job Duties and Responsibilities: • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Perform data backups and disaster recovery operations. • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. • Configure, monitor and maintain email applications or virus protection software. • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. • Plan, coordinate, and implement network security measures to protect data, software, and hardware. Perform other duties as assigned. Skills: • Bilingual – French and English • Basic diagnostic and troubleshooting abilities • Experience working with Knowledge Base (“KB”), following procedures, • Familiar with store system environment (Client will provide training) • Good communicator Responsibilities: • Provide Level one (1) Break/Fix (“B/F”) support on the Symbol MC9200 Zebra equipment. • Repair and configuration • Replacement of the keyboard and / or screen • Diagnostic and basic trouble shooting • Manage tickets in Client’s IT Service Management (“ITSM”) systemResponsibilitiesDescription: Summary: • Install, configure, and support an organization’s local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system. • Responsible for monitoring network to ensure network availability to all system users. Education/Experience: • Associate degree in computer related field required. • Bachelor degree in computer science preferred. • Entry level to 2 years experience required. Skills and Competencies: • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Ability to identify, interpret and evaluate system and network requirements. • Knowledge of computer hardware and software as it related to LAN/WAN. • Job Duties and Responsibilities: • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Perform data backups and disaster recovery operations. • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. • Configure, monitor and maintain email applications or virus protection software. • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. • Plan, coordinate, and implement network security measures to protect data, software, and hardware. Perform other duties as assigned. Skills: • Bilingual – French and English • Basic diagnostic and troubleshooting abilities • Experience working with Knowledge Base (“KB”), following procedures, • Familiar with store system environment (Client will provide training) • Good communicator Responsibilities: • Provide Level one (1) Break/Fix (“B/F”) support on the Symbol MC9200 Zebra equipment. • Repair and configuration • Replacement of the keyboard and / or screen • Diagnostic and basic trouble shooting • Manage tickets in Client’s IT Service Management (“ITSM”) systemQualificationsDescription: Summary: • Install, configure, and support an organization’s local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system. • Responsible for monitoring network to ensure network availability to all system users. Education/Experience: • Associate degree in computer related field required. • Bachelor degree in computer science preferred. • Entry level to 2 years experience required. Skills and Competencies: • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Ability to identify, interpret and evaluate system and network requirements. • Knowledge of computer hardware and software as it related to LAN/WAN. • Job Duties and Responsibilities: • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Perform data backups and disaster recovery operations. • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. • Configure, monitor and maintain email applications or virus protection software. • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. • Plan, coordinate, and implement network security measures to protect data, software, and hardware. Perform other duties as assigned. Skills: • Bilingual – French and English • Basic diagnostic and troubleshooting abilities • Experience working with Knowledge Base (“KB”), following procedures, • Familiar with store system environment (Client will provide training) • Good communicator Responsibilities: • Provide Level one (1) Break/Fix (“B/F”) support on the Symbol MC9200 Zebra equipment. • Repair and configuration • Replacement of the keyboard and / or screen • Diagnostic and basic trouble shooting • Manage tickets in Client’s IT Service Management (“ITSM”) systemSummaryDescription: Summary: • Install, configure, and support an organization’s local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system. • Responsible for monitoring network to ensure network availability to all system users. Education/Experience: • Associate degree in computer related field required. • Bachelor degree in computer science preferred. • Entry level to 2 years experience required. Skills and Competencies: • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Ability to identify, interpret and evaluate system and network requirements. • Knowledge of computer hardware and software as it related to LAN/WAN. • Job Duties and Responsibilities: • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Perform data backups and disaster recovery operations. • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. • Configure, monitor and maintain email applications or virus protection software. • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. • Plan, coordinate, and implement network security measures to protect data, software, and hardware. Perform other duties as assigned. Skills: • Bilingual – French and English • Basic diagnostic and troubleshooting abilities • Experience working with Knowledge Base (“KB”), following procedures, • Familiar with store system environment (Client will provide training) • Good communicator Responsibilities: • Provide Level one (1) Break/Fix (“B/F”) support on the Symbol MC9200 Zebra equipment. • Repair and configuration • Replacement of the keyboard and / or screen • Diagnostic and basic trouble shooting • Manage tickets in Client’s IT Service Management (“ITSM”) systemRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Description: Summary: • Install, configure, and support an organization’s local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system. • Responsible for monitoring network to ensure network availability to all system users. Education/Experience: • Associate degree in computer related field required. • Bachelor degree in computer science preferred. • Entry level to 2 years experience required. Skills and Competencies: • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Ability to identify, interpret and evaluate system and network requirements. • Knowledge of computer hardware and software as it related to LAN/WAN. • Job Duties and Responsibilities: • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Perform data backups and disaster recovery operations. • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. • Configure, monitor and maintain email applications or virus protection software. • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. • Plan, coordinate, and implement network security measures to protect data, software, and hardware. Perform other duties as assigned. Skills: • Bilingual – French and English • Basic diagnostic and troubleshooting abilities • Experience working with Knowledge Base (“KB”), following procedures, • Familiar with store system environment (Client will provide training) • Good communicator Responsibilities: • Provide Level one (1) Break/Fix (“B/F”) support on the Symbol MC9200 Zebra equipment. • Repair and configuration • Replacement of the keyboard and / or screen • Diagnostic and basic trouble shooting • Manage tickets in Client’s IT Service Management (“ITSM”) systemAdvantagesDescription: Summary: • Install, configure, and support an organization’s local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system. • Responsible for monitoring network to ensure network availability to all system users. Education/Experience: • Associate degree in computer related field required. • Bachelor degree in computer science preferred. • Entry level to 2 years experience required. Skills and Competencies: • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Ability to identify, interpret and evaluate system and network requirements. • Knowledge of computer hardware and software as it related to LAN/WAN. • Job Duties and Responsibilities: • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Perform data backups and disaster recovery operations. • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. • Configure, monitor and maintain email applications or virus protection software. • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. • Plan, coordinate, and implement network security measures to protect data, software, and hardware. Perform other duties as assigned. Skills: • Bilingual – French and English • Basic diagnostic and troubleshooting abilities • Experience working with Knowledge Base (“KB”), following procedures, • Familiar with store system environment (Client will provide training) • Good communicator Responsibilities: • Provide Level one (1) Break/Fix (“B/F”) support on the Symbol MC9200 Zebra equipment. • Repair and configuration • Replacement of the keyboard and / or screen • Diagnostic and basic trouble shooting • Manage tickets in Client’s IT Service Management (“ITSM”) systemResponsibilitiesDescription: Summary: • Install, configure, and support an organization’s local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system. • Responsible for monitoring network to ensure network availability to all system users. Education/Experience: • Associate degree in computer related field required. • Bachelor degree in computer science preferred. • Entry level to 2 years experience required. Skills and Competencies: • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Ability to identify, interpret and evaluate system and network requirements. • Knowledge of computer hardware and software as it related to LAN/WAN. • Job Duties and Responsibilities: • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Perform data backups and disaster recovery operations. • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. • Configure, monitor and maintain email applications or virus protection software. • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. • Plan, coordinate, and implement network security measures to protect data, software, and hardware. Perform other duties as assigned. Skills: • Bilingual – French and English • Basic diagnostic and troubleshooting abilities • Experience working with Knowledge Base (“KB”), following procedures, • Familiar with store system environment (Client will provide training) • Good communicator Responsibilities: • Provide Level one (1) Break/Fix (“B/F”) support on the Symbol MC9200 Zebra equipment. • Repair and configuration • Replacement of the keyboard and / or screen • Diagnostic and basic trouble shooting • Manage tickets in Client’s IT Service Management (“ITSM”) systemQualificationsDescription: Summary: • Install, configure, and support an organization’s local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system. • Responsible for monitoring network to ensure network availability to all system users. Education/Experience: • Associate degree in computer related field required. • Bachelor degree in computer science preferred. • Entry level to 2 years experience required. Skills and Competencies: • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Ability to identify, interpret and evaluate system and network requirements. • Knowledge of computer hardware and software as it related to LAN/WAN. • Job Duties and Responsibilities: • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Perform data backups and disaster recovery operations. • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. • Configure, monitor and maintain email applications or virus protection software. • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. • Plan, coordinate, and implement network security measures to protect data, software, and hardware. Perform other duties as assigned. Skills: • Bilingual – French and English • Basic diagnostic and troubleshooting abilities • Experience working with Knowledge Base (“KB”), following procedures, • Familiar with store system environment (Client will provide training) • Good communicator Responsibilities: • Provide Level one (1) Break/Fix (“B/F”) support on the Symbol MC9200 Zebra equipment. • Repair and configuration • Replacement of the keyboard and / or screen • Diagnostic and basic trouble shooting • Manage tickets in Client’s IT Service Management (“ITSM”) systemSummaryDescription: Summary: • Install, configure, and support an organization’s local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system. • Responsible for monitoring network to ensure network availability to all system users. Education/Experience: • Associate degree in computer related field required. • Bachelor degree in computer science preferred. • Entry level to 2 years experience required. Skills and Competencies: • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Ability to identify, interpret and evaluate system and network requirements. • Knowledge of computer hardware and software as it related to LAN/WAN. • Job Duties and Responsibilities: • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Perform data backups and disaster recovery operations. • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. • Configure, monitor and maintain email applications or virus protection software. • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. • Plan, coordinate, and implement network security measures to protect data, software, and hardware. Perform other duties as assigned. Skills: • Bilingual – French and English • Basic diagnostic and troubleshooting abilities • Experience working with Knowledge Base (“KB”), following procedures, • Familiar with store system environment (Client will provide training) • Good communicator Responsibilities: • Provide Level one (1) Break/Fix (“B/F”) support on the Symbol MC9200 Zebra equipment. • Repair and configuration • Replacement of the keyboard and / or screen • Diagnostic and basic trouble shooting • Manage tickets in Client’s IT Service Management (“ITSM”) systemRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Hamilton, Ontario
      • Contract
      a) 15 to 20 years experience in information technology related rolesb) Must have both technology system and technology business process knowledge toperform this role.c) Experience across the IT-domain including in infrastructure, network, softwaredevelopment, applications management, IT service delivery and technology innovation.d) Enterprise governance and architecture experience (preferably an IT enterprisegovernance level certification (e.g. CGEIT)e) Bimodal project experience (e.g. project management professional – PMP | certifiedscrum master – CSM)f) Knowledge and experience of system development lifecycle practices and agileoperating models (e.g. Development Operations – DevOps)ITIL change and configuration management (ITIL) – Candidate to provide Certificationlevel.g) Security knowledge and experience (e.g. Certified information security manager orrelevant security certification - CISM)h) University degree in a related fieldi) Senior level business and technology acumenj) Experience in facilitating technology process improvementsk) Proven problem solving and analytical skills.l) Must be able to learn and understand technologiesm) Ability to work in a team environment as well as independentlyn) Ability to effectively prioritize and execute tasks in a high-pressure environment is crucialo) Successful experience balancing a continually changing workload to ensure professionalquality deliverables are produced and project deadlines are metp) Superior attention to detail and accuracy in developing documentsq) Superior customer service skills including the ability to proactively triage, resolve and/orminimize reported issuesr) Excellent problem solving, interpersonal, organizational, and time management skillss) Strong presentation and communication skills, both oral and writtent) Experience using MS Office Tools such as Word, Excel, Visio and Power PointBackground:The client l is embarking upon anew and exciting transformational journey with the introduction of an enterprise-wide HealthInformation System using the Epic HIS system, addressing Code Grey outages, and closing gapsper the Cyber Security Audit. This HIS initiative and associated process redesign will play asignificant foundational role as a catalyst for improved patient care at HHS.Advantagesa) 15 to 20 years experience in information technology related rolesb) Must have both technology system and technology business process knowledge toperform this role.c) Experience across the IT-domain including in infrastructure, network, softwaredevelopment, applications management, IT service delivery and technology innovation.d) Enterprise governance and architecture experience (preferably an IT enterprisegovernance level certification (e.g. CGEIT)e) Bimodal project experience (e.g. project management professional – PMP | certifiedscrum master – CSM)f) Knowledge and experience of system development lifecycle practices and agileoperating models (e.g. Development Operations – DevOps)ITIL change and configuration management (ITIL) – Candidate to provide Certificationlevel.g) Security knowledge and experience (e.g. Certified information security manager orrelevant security certification - CISM)h) University degree in a related fieldi) Senior level business and technology acumenj) Experience in facilitating technology process improvementsk) Proven problem solving and analytical skills.l) Must be able to learn and understand technologiesm) Ability to work in a team environment as well as independentlyn) Ability to effectively prioritize and execute tasks in a high-pressure environment is crucialo) Successful experience balancing a continually changing workload to ensure professionalquality deliverables are produced and project deadlines are metp) Superior attention to detail and accuracy in developing documentsq) Superior customer service skills including the ability to proactively triage, resolve and/orminimize reported issuesr) Excellent problem solving, interpersonal, organizational, and time management skillss) Strong presentation and communication skills, both oral and writtent) Experience using MS Office Tools such as Word, Excel, Visio and Power PointResponsibilitiesa) 15 to 20 years experience in information technology related rolesb) Must have both technology system and technology business process knowledge toperform this role.c) Experience across the IT-domain including in infrastructure, network, softwaredevelopment, applications management, IT service delivery and technology innovation.d) Enterprise governance and architecture experience (preferably an IT enterprisegovernance level certification (e.g. CGEIT)e) Bimodal project experience (e.g. project management professional – PMP | certifiedscrum master – CSM)f) Knowledge and experience of system development lifecycle practices and agileoperating models (e.g. Development Operations – DevOps)ITIL change and configuration management (ITIL) – Candidate to provide Certificationlevel.g) Security knowledge and experience (e.g. Certified information security manager orrelevant security certification - CISM)h) University degree in a related fieldi) Senior level business and technology acumenj) Experience in facilitating technology process improvementsk) Proven problem solving and analytical skills.l) Must be able to learn and understand technologiesm) Ability to work in a team environment as well as independentlyn) Ability to effectively prioritize and execute tasks in a high-pressure environment is crucialo) Successful experience balancing a continually changing workload to ensure professionalquality deliverables are produced and project deadlines are metp) Superior attention to detail and accuracy in developing documentsq) Superior customer service skills including the ability to proactively triage, resolve and/orminimize reported issuesr) Excellent problem solving, interpersonal, organizational, and time management skillss) Strong presentation and communication skills, both oral and writtent) Experience using MS Office Tools such as Word, Excel, Visio and Power PointQualificationsa) 15 to 20 years experience in information technology related rolesb) Must have both technology system and technology business process knowledge toperform this role.c) Experience across the IT-domain including in infrastructure, network, softwaredevelopment, applications management, IT service delivery and technology innovation.d) Enterprise governance and architecture experience (preferably an IT enterprisegovernance level certification (e.g. CGEIT)e) Bimodal project experience (e.g. project management professional – PMP | certifiedscrum master – CSM)f) Knowledge and experience of system development lifecycle practices and agileoperating models (e.g. Development Operations – DevOps)ITIL change and configuration management (ITIL) – Candidate to provide Certificationlevel.g) Security knowledge and experience (e.g. Certified information security manager orrelevant security certification - CISM)h) University degree in a related fieldi) Senior level business and technology acumenj) Experience in facilitating technology process improvementsk) Proven problem solving and analytical skills.l) Must be able to learn and understand technologiesm) Ability to work in a team environment as well as independentlyn) Ability to effectively prioritize and execute tasks in a high-pressure environment is crucialo) Successful experience balancing a continually changing workload to ensure professionalquality deliverables are produced and project deadlines are metp) Superior attention to detail and accuracy in developing documentsq) Superior customer service skills including the ability to proactively triage, resolve and/orminimize reported issuesr) Excellent problem solving, interpersonal, organizational, and time management skillss) Strong presentation and communication skills, both oral and writtent) Experience using MS Office Tools such as Word, Excel, Visio and Power PointSummarya) 15 to 20 years experience in information technology related rolesb) Must have both technology system and technology business process knowledge toperform this role.c) Experience across the IT-domain including in infrastructure, network, softwaredevelopment, applications management, IT service delivery and technology innovation.d) Enterprise governance and architecture experience (preferably an IT enterprisegovernance level certification (e.g. CGEIT)e) Bimodal project experience (e.g. project management professional – PMP | certifiedscrum master – CSM)f) Knowledge and experience of system development lifecycle practices and agileoperating models (e.g. Development Operations – DevOps)ITIL change and configuration management (ITIL) – Candidate to provide Certificationlevel.g) Security knowledge and experience (e.g. Certified information security manager orrelevant security certification - CISM)h) University degree in a related fieldi) Senior level business and technology acumenj) Experience in facilitating technology process improvementsk) Proven problem solving and analytical skills.l) Must be able to learn and understand technologiesm) Ability to work in a team environment as well as independentlyn) Ability to effectively prioritize and execute tasks in a high-pressure environment is crucialo) Successful experience balancing a continually changing workload to ensure professionalquality deliverables are produced and project deadlines are metp) Superior attention to detail and accuracy in developing documentsq) Superior customer service skills including the ability to proactively triage, resolve and/orminimize reported issuesr) Excellent problem solving, interpersonal, organizational, and time management skillss) Strong presentation and communication skills, both oral and writtent) Experience using MS Office Tools such as Word, Excel, Visio and Power PointRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      a) 15 to 20 years experience in information technology related rolesb) Must have both technology system and technology business process knowledge toperform this role.c) Experience across the IT-domain including in infrastructure, network, softwaredevelopment, applications management, IT service delivery and technology innovation.d) Enterprise governance and architecture experience (preferably an IT enterprisegovernance level certification (e.g. CGEIT)e) Bimodal project experience (e.g. project management professional – PMP | certifiedscrum master – CSM)f) Knowledge and experience of system development lifecycle practices and agileoperating models (e.g. Development Operations – DevOps)ITIL change and configuration management (ITIL) – Candidate to provide Certificationlevel.g) Security knowledge and experience (e.g. Certified information security manager orrelevant security certification - CISM)h) University degree in a related fieldi) Senior level business and technology acumenj) Experience in facilitating technology process improvementsk) Proven problem solving and analytical skills.l) Must be able to learn and understand technologiesm) Ability to work in a team environment as well as independentlyn) Ability to effectively prioritize and execute tasks in a high-pressure environment is crucialo) Successful experience balancing a continually changing workload to ensure professionalquality deliverables are produced and project deadlines are metp) Superior attention to detail and accuracy in developing documentsq) Superior customer service skills including the ability to proactively triage, resolve and/orminimize reported issuesr) Excellent problem solving, interpersonal, organizational, and time management skillss) Strong presentation and communication skills, both oral and writtent) Experience using MS Office Tools such as Word, Excel, Visio and Power PointBackground:The client l is embarking upon anew and exciting transformational journey with the introduction of an enterprise-wide HealthInformation System using the Epic HIS system, addressing Code Grey outages, and closing gapsper the Cyber Security Audit. This HIS initiative and associated process redesign will play asignificant foundational role as a catalyst for improved patient care at HHS.Advantagesa) 15 to 20 years experience in information technology related rolesb) Must have both technology system and technology business process knowledge toperform this role.c) Experience across the IT-domain including in infrastructure, network, softwaredevelopment, applications management, IT service delivery and technology innovation.d) Enterprise governance and architecture experience (preferably an IT enterprisegovernance level certification (e.g. CGEIT)e) Bimodal project experience (e.g. project management professional – PMP | certifiedscrum master – CSM)f) Knowledge and experience of system development lifecycle practices and agileoperating models (e.g. Development Operations – DevOps)ITIL change and configuration management (ITIL) – Candidate to provide Certificationlevel.g) Security knowledge and experience (e.g. Certified information security manager orrelevant security certification - CISM)h) University degree in a related fieldi) Senior level business and technology acumenj) Experience in facilitating technology process improvementsk) Proven problem solving and analytical skills.l) Must be able to learn and understand technologiesm) Ability to work in a team environment as well as independentlyn) Ability to effectively prioritize and execute tasks in a high-pressure environment is crucialo) Successful experience balancing a continually changing workload to ensure professionalquality deliverables are produced and project deadlines are metp) Superior attention to detail and accuracy in developing documentsq) Superior customer service skills including the ability to proactively triage, resolve and/orminimize reported issuesr) Excellent problem solving, interpersonal, organizational, and time management skillss) Strong presentation and communication skills, both oral and writtent) Experience using MS Office Tools such as Word, Excel, Visio and Power PointResponsibilitiesa) 15 to 20 years experience in information technology related rolesb) Must have both technology system and technology business process knowledge toperform this role.c) Experience across the IT-domain including in infrastructure, network, softwaredevelopment, applications management, IT service delivery and technology innovation.d) Enterprise governance and architecture experience (preferably an IT enterprisegovernance level certification (e.g. CGEIT)e) Bimodal project experience (e.g. project management professional – PMP | certifiedscrum master – CSM)f) Knowledge and experience of system development lifecycle practices and agileoperating models (e.g. Development Operations – DevOps)ITIL change and configuration management (ITIL) – Candidate to provide Certificationlevel.g) Security knowledge and experience (e.g. Certified information security manager orrelevant security certification - CISM)h) University degree in a related fieldi) Senior level business and technology acumenj) Experience in facilitating technology process improvementsk) Proven problem solving and analytical skills.l) Must be able to learn and understand technologiesm) Ability to work in a team environment as well as independentlyn) Ability to effectively prioritize and execute tasks in a high-pressure environment is crucialo) Successful experience balancing a continually changing workload to ensure professionalquality deliverables are produced and project deadlines are metp) Superior attention to detail and accuracy in developing documentsq) Superior customer service skills including the ability to proactively triage, resolve and/orminimize reported issuesr) Excellent problem solving, interpersonal, organizational, and time management skillss) Strong presentation and communication skills, both oral and writtent) Experience using MS Office Tools such as Word, Excel, Visio and Power PointQualificationsa) 15 to 20 years experience in information technology related rolesb) Must have both technology system and technology business process knowledge toperform this role.c) Experience across the IT-domain including in infrastructure, network, softwaredevelopment, applications management, IT service delivery and technology innovation.d) Enterprise governance and architecture experience (preferably an IT enterprisegovernance level certification (e.g. CGEIT)e) Bimodal project experience (e.g. project management professional – PMP | certifiedscrum master – CSM)f) Knowledge and experience of system development lifecycle practices and agileoperating models (e.g. Development Operations – DevOps)ITIL change and configuration management (ITIL) – Candidate to provide Certificationlevel.g) Security knowledge and experience (e.g. Certified information security manager orrelevant security certification - CISM)h) University degree in a related fieldi) Senior level business and technology acumenj) Experience in facilitating technology process improvementsk) Proven problem solving and analytical skills.l) Must be able to learn and understand technologiesm) Ability to work in a team environment as well as independentlyn) Ability to effectively prioritize and execute tasks in a high-pressure environment is crucialo) Successful experience balancing a continually changing workload to ensure professionalquality deliverables are produced and project deadlines are metp) Superior attention to detail and accuracy in developing documentsq) Superior customer service skills including the ability to proactively triage, resolve and/orminimize reported issuesr) Excellent problem solving, interpersonal, organizational, and time management skillss) Strong presentation and communication skills, both oral and writtent) Experience using MS Office Tools such as Word, Excel, Visio and Power PointSummarya) 15 to 20 years experience in information technology related rolesb) Must have both technology system and technology business process knowledge toperform this role.c) Experience across the IT-domain including in infrastructure, network, softwaredevelopment, applications management, IT service delivery and technology innovation.d) Enterprise governance and architecture experience (preferably an IT enterprisegovernance level certification (e.g. CGEIT)e) Bimodal project experience (e.g. project management professional – PMP | certifiedscrum master – CSM)f) Knowledge and experience of system development lifecycle practices and agileoperating models (e.g. Development Operations – DevOps)ITIL change and configuration management (ITIL) – Candidate to provide Certificationlevel.g) Security knowledge and experience (e.g. Certified information security manager orrelevant security certification - CISM)h) University degree in a related fieldi) Senior level business and technology acumenj) Experience in facilitating technology process improvementsk) Proven problem solving and analytical skills.l) Must be able to learn and understand technologiesm) Ability to work in a team environment as well as independentlyn) Ability to effectively prioritize and execute tasks in a high-pressure environment is crucialo) Successful experience balancing a continually changing workload to ensure professionalquality deliverables are produced and project deadlines are metp) Superior attention to detail and accuracy in developing documentsq) Superior customer service skills including the ability to proactively triage, resolve and/orminimize reported issuesr) Excellent problem solving, interpersonal, organizational, and time management skillss) Strong presentation and communication skills, both oral and writtent) Experience using MS Office Tools such as Word, Excel, Visio and Power PointRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Anjou, Québec
      • Contract
      Help DeskWould you like to join a dynamic and versatile team in technology? You would like to grow in a versatile position that offers a great long term for your career in the Anjou region? Are you eager for new challenges and want to be part of an established company that is leading the Insurance and Financial sector?You meet these criteria:• You have experience in troubleshooting hardware and software?• You have an IT academic background?• You are able to build rapport and you are customer driven? • You have experience in troubleshoot and maintain product/equipment in the field?• You have knowledge in computer, network, database and software applications?•You provide training (on-site or online) to internal clients and end-users• You want to work in the area of Montreal, more especially in Anjou?You have, in addition, the following skills:•Are you familiar IP configuration, VLANS, Active Directory and Windows servers?•You have experience with Microsoft Office?•Do you perceive yourself as a flexible individual who learns quickly?•Ability to think outside the box and go beyond expectations?•You have excellent customer service skills?•Ability to work in a face-paced environment?•You have a valid driver license?•Solving problems is one of your biggest passions?•Do you have good communication skills in French and English?You are looking for a work environment that offers:•A competitive salary•Outstanding work environment and career opportunities on the long term•35 hours/week•Colleagues and leaders you can truly rely on and learn fromIf you are interested by this opportunity, do not wait! Apply now for the Help Desk position! You want to assert your interpersonal quality in a young and innovative company in the Anjou area? You can send us your resume at the following address: gabriel.ribeiro@randstad.caAdvantagesRemote work until further notice, flex hours, equipment provided by clientResponsibilities• You have experience in troubleshooting hardware and software?• You have an IT academic background?• You are able to build rapport and you are customer driven? • You have experience in troubleshoot and maintain product/equipment in the field?• You have knowledge in computer, network, database and software applications?•You provide training (on-site or online) to internal clients and end-users• You want to work in the area of Montreal, more especially in Anjou?QualificationsAre you familiar IP configuration, VLANS, Active Directory and Windows servers?•You have experience with Microsoft Office?•Do you perceive yourself as a flexible individual who learns quickly?•Ability to think outside the box and go beyond expectations?•You have excellent customer service skills?•Ability to work in a face-paced environment?•You have a valid driver license?•Solving problems is one of your biggest passions?•Do you have good communication skills in French and English?SummaryHelp Desk level 1 position with one of the biggest companies in Canada.This is an environment you can really grow and develop your career. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Help DeskWould you like to join a dynamic and versatile team in technology? You would like to grow in a versatile position that offers a great long term for your career in the Anjou region? Are you eager for new challenges and want to be part of an established company that is leading the Insurance and Financial sector?You meet these criteria:• You have experience in troubleshooting hardware and software?• You have an IT academic background?• You are able to build rapport and you are customer driven? • You have experience in troubleshoot and maintain product/equipment in the field?• You have knowledge in computer, network, database and software applications?•You provide training (on-site or online) to internal clients and end-users• You want to work in the area of Montreal, more especially in Anjou?You have, in addition, the following skills:•Are you familiar IP configuration, VLANS, Active Directory and Windows servers?•You have experience with Microsoft Office?•Do you perceive yourself as a flexible individual who learns quickly?•Ability to think outside the box and go beyond expectations?•You have excellent customer service skills?•Ability to work in a face-paced environment?•You have a valid driver license?•Solving problems is one of your biggest passions?•Do you have good communication skills in French and English?You are looking for a work environment that offers:•A competitive salary•Outstanding work environment and career opportunities on the long term•35 hours/week•Colleagues and leaders you can truly rely on and learn fromIf you are interested by this opportunity, do not wait! Apply now for the Help Desk position! You want to assert your interpersonal quality in a young and innovative company in the Anjou area? You can send us your resume at the following address: gabriel.ribeiro@randstad.caAdvantagesRemote work until further notice, flex hours, equipment provided by clientResponsibilities• You have experience in troubleshooting hardware and software?• You have an IT academic background?• You are able to build rapport and you are customer driven? • You have experience in troubleshoot and maintain product/equipment in the field?• You have knowledge in computer, network, database and software applications?•You provide training (on-site or online) to internal clients and end-users• You want to work in the area of Montreal, more especially in Anjou?QualificationsAre you familiar IP configuration, VLANS, Active Directory and Windows servers?•You have experience with Microsoft Office?•Do you perceive yourself as a flexible individual who learns quickly?•Ability to think outside the box and go beyond expectations?•You have excellent customer service skills?•Ability to work in a face-paced environment?•You have a valid driver license?•Solving problems is one of your biggest passions?•Do you have good communication skills in French and English?SummaryHelp Desk level 1 position with one of the biggest companies in Canada.This is an environment you can really grow and develop your career. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Ottawa, Ontario
      • Permanent
      Job Title: Technical Support AnalystA Technical Support Analyst is needed to join our growing team and will play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support.We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world.Reporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.To qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A post-secondary education in a relevant degree or diploma •The ability to communicate clearly and effectively via e-mail, over the phone and face-to-face;•The ability to effectively prioritise workload and balance customer demands•Strong problem-solving skills and logical thinking•The ability to work effectively in a team•Outstanding customer service skills •An interest in natural sciences and cultural museum collectionsDesirable Experience•Prior software support experience (2-3 years) in a customer-facing position•Relevant technical qualifications, including database management (SQL) or experience with any programming languagesAdvantagesRemote work during covid3 weeks vacation5 paid daysstrong opportunity to grow with organizationResponsibilitiesReporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.QualificationsTo qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A post-secondary education in a relevant degree or diploma •The ability to communicate clearly and effectively via e-mail, over the phone and face-to-face;•The ability to effectively prioritise workload and balance customer demands•Strong problem-solving skills and logical thinking•The ability to work effectively in a team•Outstanding customer service skills •An interest in natural sciences and cultural museum collectionsDesirable Experience•Prior software support experience (2-3 years) in a customer-facing position•Relevant technical qualifications, including database management (SQL) or experience with any programming languagesSummaryJob Title: Technical Support AnalystA Technical Support Analyst is needed to join our growing team and will play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support.We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world.Reporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.To qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A post-secondary education in a relevant degree or diploma •The ability to communicate clearly and effectively via e-mail, over the phone and face-to-face;•The ability to effectively prioritise workload and balance customer demands•Strong problem-solving skills and logical thinking•The ability to work effectively in a team•Outstanding customer service skills •An interest in natural sciences and cultural museum collectionsDesirable Experience•Prior software support experience (2-3 years) in a customer-facing position•Relevant technical qualifications, including database management (SQL) or experience with any programming languagesRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Job Title: Technical Support AnalystA Technical Support Analyst is needed to join our growing team and will play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support.We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world.Reporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.To qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A post-secondary education in a relevant degree or diploma •The ability to communicate clearly and effectively via e-mail, over the phone and face-to-face;•The ability to effectively prioritise workload and balance customer demands•Strong problem-solving skills and logical thinking•The ability to work effectively in a team•Outstanding customer service skills •An interest in natural sciences and cultural museum collectionsDesirable Experience•Prior software support experience (2-3 years) in a customer-facing position•Relevant technical qualifications, including database management (SQL) or experience with any programming languagesAdvantagesRemote work during covid3 weeks vacation5 paid daysstrong opportunity to grow with organizationResponsibilitiesReporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.QualificationsTo qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A post-secondary education in a relevant degree or diploma •The ability to communicate clearly and effectively via e-mail, over the phone and face-to-face;•The ability to effectively prioritise workload and balance customer demands•Strong problem-solving skills and logical thinking•The ability to work effectively in a team•Outstanding customer service skills •An interest in natural sciences and cultural museum collectionsDesirable Experience•Prior software support experience (2-3 years) in a customer-facing position•Relevant technical qualifications, including database management (SQL) or experience with any programming languagesSummaryJob Title: Technical Support AnalystA Technical Support Analyst is needed to join our growing team and will play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support.We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world.Reporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.To qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A post-secondary education in a relevant degree or diploma •The ability to communicate clearly and effectively via e-mail, over the phone and face-to-face;•The ability to effectively prioritise workload and balance customer demands•Strong problem-solving skills and logical thinking•The ability to work effectively in a team•Outstanding customer service skills •An interest in natural sciences and cultural museum collectionsDesirable Experience•Prior software support experience (2-3 years) in a customer-facing position•Relevant technical qualifications, including database management (SQL) or experience with any programming languagesRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Ottawa, Ontario
      • Permanent
      Systems Analyst ***New clent******100% remote******Please show best rate***Job SummaryOur Systems Analysts work closely with clients to implement complex solutions that touch on abroad range of technologies. The ideal candidate for this role has a love of technology and is a naturalproblem solver who enjoys working and leading in a highly charged team atmosphere. The idealcandidate is familiar with technical architecture, development, and is comfortable discussing andpresenting to senior management and executives.Job Responsibilities● Providing client with ongoing support throughout stages of the project● Working in a team related environment with tight deadlines● Reporting to team lead with updates or foreseeable issues● Participating in meetings, briefings, and presentations as required● Develops and maintains strong customer relationships during and after the implementation oftechnical projects● Team member involved in project delivery; comfortable working on technical implementations● Manages and controls customer expectations by providing proactive support to our clientsJob Skills & QualificationsRequired Qualifications● Post-secondary education in Computer Science or a related field● Minimum of two and a half years of professional experience in technical roles● Experience with Java development, OSGI, and Microservices● Experience with web content management (WCM) platforms● Strong experience with HTML, JavaScript, CSS web languages● Experience with XML, XSD, XSLT, JSON, JSONS data formats● Experience with REST, SOAP, OData web services● Experience with LDAP, SAML, OAuth authentication mechanisms● Experience with operating systems (Windows & Unix)● Experience with server architectures and networking● Comfortable presenting to team members and customers● Ability to work independently and with a team● Strong interpersonal and communication skills – English written and verbal● This position may require occasional travel within Canada and the United States post Covid-19Preferred Qualifications● Experience with Adobe Experience Manager Sites or Forms is an asset● Experience with Adobe Sign or DocuSign is an asset● Experience with cloud providers (AWS, Azure, GCP) is an asset● Sales, Pre-Sales Experience, or Customer Service experience● French or Spanish professional written and verbal communication skills is an assetWork can be 100% remote, growing organizationExcellent benefits and vacation planAdvantagesWork can be 100% remote, growing organizationExcellent benefits and vacation planResponsibilitiesJob SummaryOur Systems Analysts work closely with clients to implement complex solutions that touch on abroad range of technologies. The ideal candidate for this role has a love of technology and is a naturalproblem solver who enjoys working and leading in a highly charged team atmosphere. The idealcandidate is familiar with technical architecture, development, and is comfortable discussing andpresenting to senior management and executives.Job Responsibilities● Providing client with ongoing support throughout stages of the project● Working in a team related environment with tight deadlines● Reporting to team lead with updates or foreseeable issues● Participating in meetings, briefings, and presentations as required● Develops and maintains strong customer relationships during and after the implementation oftechnical projects● Team member involved in project delivery; comfortable working on technical implementations● Manages and controls customer expectations by providing proactive support to our clientsQualificationsRequired Qualifications● Post-secondary education in Computer Science or a related field● Minimum of two and a half years of professional experience in technical roles● Experience with Java development, OSGI, and Microservices● Experience with web content management (WCM) platforms● Strong experience with HTML, JavaScript, CSS web languages● Experience with XML, XSD, XSLT, JSON, JSONS data formats● Experience with REST, SOAP, OData web services● Experience with LDAP, SAML, OAuth authentication mechanisms● Experience with operating systems (Windows & Unix)● Experience with server architectures and networking● Comfortable presenting to team members and customers● Ability to work independently and with a team● Strong interpersonal and communication skills – English written and verbal● This position may require occasional travel within Canada and the United States post Covid-19Preferred Qualifications● Experience with Adobe Experience Manager Sites or Forms is an asset● Experience with Adobe Sign or DocuSign is an asset● Experience with cloud providers (AWS, Azure, GCP) is an asset● Sales, Pre-Sales Experience, or Customer Service experience● French or Spanish professional written and verbal communication skills is an assetSummarySystems Analyst ***New clent******100% remote******Please show best rate***Job SummaryOur Systems Analysts work closely with clients to implement complex solutions that touch on abroad range of technologies. The ideal candidate for this role has a love of technology and is a naturalproblem solver who enjoys working and leading in a highly charged team atmosphere. The idealcandidate is familiar with technical architecture, development, and is comfortable discussing andpresenting to senior management and executives.Job Responsibilities● Providing client with ongoing support throughout stages of the project● Working in a team related environment with tight deadlines● Reporting to team lead with updates or foreseeable issues● Participating in meetings, briefings, and presentations as required● Develops and maintains strong customer relationships during and after the implementation oftechnical projects● Team member involved in project delivery; comfortable working on technical implementations● Manages and controls customer expectations by providing proactive support to our clientsJob Skills & QualificationsRequired Qualifications● Post-secondary education in Computer Science or a related field● Minimum of two and a half years of professional experience in technical roles● Experience with Java development, OSGI, and Microservices● Experience with web content management (WCM) platforms● Strong experience with HTML, JavaScript, CSS web languages● Experience with XML, XSD, XSLT, JSON, JSONS data formats● Experience with REST, SOAP, OData web services● Experience with LDAP, SAML, OAuth authentication mechanisms● Experience with operating systems (Windows & Unix)● Experience with server architectures and networking● Comfortable presenting to team members and customers● Ability to work independently and with a team● Strong interpersonal and communication skills – English written and verbal● This position may require occasional travel within Canada and the United States post Covid-19Preferred Qualifications● Experience with Adobe Experience Manager Sites or Forms is an asset● Experience with Adobe Sign or DocuSign is an asset● Experience with cloud providers (AWS, Azure, GCP) is an asset● Sales, Pre-Sales Experience, or Customer Service experience● French or Spanish professional written and verbal communication skills is an assetWork can be 100% remote, growing organizationExcellent benefits and vacation planRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Systems Analyst ***New clent******100% remote******Please show best rate***Job SummaryOur Systems Analysts work closely with clients to implement complex solutions that touch on abroad range of technologies. The ideal candidate for this role has a love of technology and is a naturalproblem solver who enjoys working and leading in a highly charged team atmosphere. The idealcandidate is familiar with technical architecture, development, and is comfortable discussing andpresenting to senior management and executives.Job Responsibilities● Providing client with ongoing support throughout stages of the project● Working in a team related environment with tight deadlines● Reporting to team lead with updates or foreseeable issues● Participating in meetings, briefings, and presentations as required● Develops and maintains strong customer relationships during and after the implementation oftechnical projects● Team member involved in project delivery; comfortable working on technical implementations● Manages and controls customer expectations by providing proactive support to our clientsJob Skills & QualificationsRequired Qualifications● Post-secondary education in Computer Science or a related field● Minimum of two and a half years of professional experience in technical roles● Experience with Java development, OSGI, and Microservices● Experience with web content management (WCM) platforms● Strong experience with HTML, JavaScript, CSS web languages● Experience with XML, XSD, XSLT, JSON, JSONS data formats● Experience with REST, SOAP, OData web services● Experience with LDAP, SAML, OAuth authentication mechanisms● Experience with operating systems (Windows & Unix)● Experience with server architectures and networking● Comfortable presenting to team members and customers● Ability to work independently and with a team● Strong interpersonal and communication skills – English written and verbal● This position may require occasional travel within Canada and the United States post Covid-19Preferred Qualifications● Experience with Adobe Experience Manager Sites or Forms is an asset● Experience with Adobe Sign or DocuSign is an asset● Experience with cloud providers (AWS, Azure, GCP) is an asset● Sales, Pre-Sales Experience, or Customer Service experience● French or Spanish professional written and verbal communication skills is an assetWork can be 100% remote, growing organizationExcellent benefits and vacation planAdvantagesWork can be 100% remote, growing organizationExcellent benefits and vacation planResponsibilitiesJob SummaryOur Systems Analysts work closely with clients to implement complex solutions that touch on abroad range of technologies. The ideal candidate for this role has a love of technology and is a naturalproblem solver who enjoys working and leading in a highly charged team atmosphere. The idealcandidate is familiar with technical architecture, development, and is comfortable discussing andpresenting to senior management and executives.Job Responsibilities● Providing client with ongoing support throughout stages of the project● Working in a team related environment with tight deadlines● Reporting to team lead with updates or foreseeable issues● Participating in meetings, briefings, and presentations as required● Develops and maintains strong customer relationships during and after the implementation oftechnical projects● Team member involved in project delivery; comfortable working on technical implementations● Manages and controls customer expectations by providing proactive support to our clientsQualificationsRequired Qualifications● Post-secondary education in Computer Science or a related field● Minimum of two and a half years of professional experience in technical roles● Experience with Java development, OSGI, and Microservices● Experience with web content management (WCM) platforms● Strong experience with HTML, JavaScript, CSS web languages● Experience with XML, XSD, XSLT, JSON, JSONS data formats● Experience with REST, SOAP, OData web services● Experience with LDAP, SAML, OAuth authentication mechanisms● Experience with operating systems (Windows & Unix)● Experience with server architectures and networking● Comfortable presenting to team members and customers● Ability to work independently and with a team● Strong interpersonal and communication skills – English written and verbal● This position may require occasional travel within Canada and the United States post Covid-19Preferred Qualifications● Experience with Adobe Experience Manager Sites or Forms is an asset● Experience with Adobe Sign or DocuSign is an asset● Experience with cloud providers (AWS, Azure, GCP) is an asset● Sales, Pre-Sales Experience, or Customer Service experience● French or Spanish professional written and verbal communication skills is an assetSummarySystems Analyst ***New clent******100% remote******Please show best rate***Job SummaryOur Systems Analysts work closely with clients to implement complex solutions that touch on abroad range of technologies. The ideal candidate for this role has a love of technology and is a naturalproblem solver who enjoys working and leading in a highly charged team atmosphere. The idealcandidate is familiar with technical architecture, development, and is comfortable discussing andpresenting to senior management and executives.Job Responsibilities● Providing client with ongoing support throughout stages of the project● Working in a team related environment with tight deadlines● Reporting to team lead with updates or foreseeable issues● Participating in meetings, briefings, and presentations as required● Develops and maintains strong customer relationships during and after the implementation oftechnical projects● Team member involved in project delivery; comfortable working on technical implementations● Manages and controls customer expectations by providing proactive support to our clientsJob Skills & QualificationsRequired Qualifications● Post-secondary education in Computer Science or a related field● Minimum of two and a half years of professional experience in technical roles● Experience with Java development, OSGI, and Microservices● Experience with web content management (WCM) platforms● Strong experience with HTML, JavaScript, CSS web languages● Experience with XML, XSD, XSLT, JSON, JSONS data formats● Experience with REST, SOAP, OData web services● Experience with LDAP, SAML, OAuth authentication mechanisms● Experience with operating systems (Windows & Unix)● Experience with server architectures and networking● Comfortable presenting to team members and customers● Ability to work independently and with a team● Strong interpersonal and communication skills – English written and verbal● This position may require occasional travel within Canada and the United States post Covid-19Preferred Qualifications● Experience with Adobe Experience Manager Sites or Forms is an asset● Experience with Adobe Sign or DocuSign is an asset● Experience with cloud providers (AWS, Azure, GCP) is an asset● Sales, Pre-Sales Experience, or Customer Service experience● French or Spanish professional written and verbal communication skills is an assetWork can be 100% remote, growing organizationExcellent benefits and vacation planRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Markham, Ontario
      • Contract
      Our client is looking for a Bilingual Desk Support Specialist to work on-site at their Markham location for an initial 7 month contract.The role is to fulfil hardware replacements, peripheral requests along with new hire deployment of machines. This is deemed an essential role.Primary duties include:- Providing technical troubleshooting with a focus on first call resolution- Ability to work in a remote call centre function, using contact / call centre tools (i.e. Five9)- Always being in ready state to take calls consecutively with limited down time- Taking ownership of support requests to resolution, and escalate to Tier 3 when and where applicable- Properly document and track all interactions using a ticketing system (Assyst)- Provide ‘how to’ instructions and guidance to end-users regarding OS (Win7/Win10), Migration tools and process- Package and deploy hardware along with configuration of OS and supporting applications.- Severity incident reporting, triage and escalationAdvantages- work with large respected corporation - opportunity to work with cutting edge technologies ResponsibilitiesPrimary duties include:- Providing technical troubleshooting with a focus on first call resolution- Ability to work in a remote call centre function, using contact / call centre tools (i.e. Five9)- Always being in ready state to take calls consecutively with limited down time- Taking ownership of support requests to resolution, and escalate to Tier 3 when and where applicable- Properly document and track all interactions using a ticketing system (Assyst)- Provide ‘how to’ instructions and guidance to end-users regarding OS (Win7/Win10), Migration tools and process- Package and deploy hardware along with configuration of OS and supporting applications.- Severity incident reporting, triage and escalationOther daily duties will include:- Following procedures as related to standard technical troubleshooting- Identify repeated and trending issues for escalation to Tier 2 / Program support team- Utilize, review and/or provide feedback on migration process documentation- Attend / Participate support team meetings/calls, when necessaryExperience/Skills Required- Strong, clear and fluent French/English bilingual customer service skills with the desire and ability to exceed customer expectations- 2-3 years’ experience in a Desk side environment- 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 5+ years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), and standard peripherals- Tech savvy with working knowledge of OS, office products and remote control- Experience using incident tracking tools (JIRA, Assyst, etc…)- Experience using contact/call centre systems and tools (Five9)- Acute attention to detail- Understanding of Active Directory and SCCM Deployment tool.- Strong team player- Friendly, compassionate and professional demeanor when QualificationsExperience/Skills Required- Strong, clear and fluent French/English bilingual customer service skills - 2-3 years’ experience in a Desk side environment- 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 5+ years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), and standard peripherals- Tech savvy with working knowledge of OS, office products and remote control- Experience using incident tracking tools (JIRA, Assyst, etc…)- Experience using contact/call centre systems and tools (Five9)- Acute attention to detail- Understanding of Active Directory and SCCM Deployment tool.- Strong team player- Friendly, compassionate and professional demeanor when engaging end-users of various management and technical levelsExperience/Skills Preferred- MCDST Certification would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirementSummary- Bilingual - (French & English)- - 2-3 years’ experience in a Desk side environment - - 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Experience deploying H/W & S/W- Experience within Enterprise environments ( prefer financial industry or insurance)-Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client is looking for a Bilingual Desk Support Specialist to work on-site at their Markham location for an initial 7 month contract.The role is to fulfil hardware replacements, peripheral requests along with new hire deployment of machines. This is deemed an essential role.Primary duties include:- Providing technical troubleshooting with a focus on first call resolution- Ability to work in a remote call centre function, using contact / call centre tools (i.e. Five9)- Always being in ready state to take calls consecutively with limited down time- Taking ownership of support requests to resolution, and escalate to Tier 3 when and where applicable- Properly document and track all interactions using a ticketing system (Assyst)- Provide ‘how to’ instructions and guidance to end-users regarding OS (Win7/Win10), Migration tools and process- Package and deploy hardware along with configuration of OS and supporting applications.- Severity incident reporting, triage and escalationAdvantages- work with large respected corporation - opportunity to work with cutting edge technologies ResponsibilitiesPrimary duties include:- Providing technical troubleshooting with a focus on first call resolution- Ability to work in a remote call centre function, using contact / call centre tools (i.e. Five9)- Always being in ready state to take calls consecutively with limited down time- Taking ownership of support requests to resolution, and escalate to Tier 3 when and where applicable- Properly document and track all interactions using a ticketing system (Assyst)- Provide ‘how to’ instructions and guidance to end-users regarding OS (Win7/Win10), Migration tools and process- Package and deploy hardware along with configuration of OS and supporting applications.- Severity incident reporting, triage and escalationOther daily duties will include:- Following procedures as related to standard technical troubleshooting- Identify repeated and trending issues for escalation to Tier 2 / Program support team- Utilize, review and/or provide feedback on migration process documentation- Attend / Participate support team meetings/calls, when necessaryExperience/Skills Required- Strong, clear and fluent French/English bilingual customer service skills with the desire and ability to exceed customer expectations- 2-3 years’ experience in a Desk side environment- 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 5+ years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), and standard peripherals- Tech savvy with working knowledge of OS, office products and remote control- Experience using incident tracking tools (JIRA, Assyst, etc…)- Experience using contact/call centre systems and tools (Five9)- Acute attention to detail- Understanding of Active Directory and SCCM Deployment tool.- Strong team player- Friendly, compassionate and professional demeanor when QualificationsExperience/Skills Required- Strong, clear and fluent French/English bilingual customer service skills - 2-3 years’ experience in a Desk side environment- 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 5+ years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), and standard peripherals- Tech savvy with working knowledge of OS, office products and remote control- Experience using incident tracking tools (JIRA, Assyst, etc…)- Experience using contact/call centre systems and tools (Five9)- Acute attention to detail- Understanding of Active Directory and SCCM Deployment tool.- Strong team player- Friendly, compassionate and professional demeanor when engaging end-users of various management and technical levelsExperience/Skills Preferred- MCDST Certification would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirementSummary- Bilingual - (French & English)- - 2-3 years’ experience in a Desk side environment - - 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Experience deploying H/W & S/W- Experience within Enterprise environments ( prefer financial industry or insurance)-Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Ottawa, Ontario
      • Permanent
      Solutions Consultant, Adobe Sign ***New client******Looking for candidates outside the Ottawa Market******100% remote***Solutions Consultant, Adobe SignJob SummarySolutions Consultant work closely with clients to implement complex solutions that touchon a broad range of technologies. The ideal candidate for this role has a love of technology and is anatural problem solver who enjoys working and leading in a highly charged team atmosphere. The idealcandidate is familiar with technical architecture, development, and is comfortable discussing andpresenting to senior management and executives.Job Responsibilities● Providing clients with ongoing support throughout stages of the project● Working in a team-related environment with tight deadlines● Reporting to a team lead with updates or foreseeable issues● Participating in meetings, briefings, and presentations as required● Develops and maintains strong customer relationships during and after the implementation oftechnical projects● Team member involved in project delivery; comfortable working on technical implementations● Manages and controls customer expectations by providing proactive support to our clientsJob Skills & QualificationsRequired Qualifications● Post-secondary education in Computer Science or a related field● Minimum of two and a half years of professional experience in technical roles● Expertise with discovery, definition, and delivery of new opportunities● Experience managing SaaS and PaaS applications● Experience onboarding customers with cloud-based applications● Familiar with development practices● Familiar with web services (REST, SOAP, etc.)1● Works effectively across functional groups, such as Sales, Marketing, and Solution Delivery● Comfortable presenting to team members and customers● Ability to work independently and with a team● Strong interpersonal and communication skills – written and verbalPreferred Qualifications● Experience with Adobe Sign or DocuSign is an asset● This position may require occasional travel within Canada and the United States● Sales, Pre-Sales Experience, or Customer Service experience● Knowledge of enterprise software solutions, preferably in the document or electronic signaturespaceAdvantagesWork can be 100% remote, growing organizationExcellent benefits and vacation planResponsibilitiesob Responsibilities● Providing clients with ongoing support throughout stages of the project● Working in a team-related environment with tight deadlines● Reporting to a team lead with updates or foreseeable issues● Participating in meetings, briefings, and presentations as required● Develops and maintains strong customer relationships during and after the implementation oftechnical projects● Team member involved in project delivery; comfortable working on technical implementations● Manages and controls customer expectations by providing proactive support to our clientsJob Skills & QualificationsQualificationsJob Skills & QualificationsRequired Qualifications● Post-secondary education in Computer Science or a related field● Minimum of two and a half years of professional experience in technical roles● Expertise with discovery, definition, and delivery of new opportunities● Experience managing SaaS and PaaS applications● Experience onboarding customers with cloud-based applications● Familiar with development practices● Familiar with web services (REST, SOAP, etc.)● Works effectively across functional groups, such as Sales, Marketing, and Solution Delivery● Comfortable presenting to team members and customers● Ability to work independently and with a team● Strong interpersonal and communication skills – written and verbalPreferred Qualifications● Experience with Adobe Sign or DocuSign is an asset● This position may require occasional travel within Canada and the United States● Sales, Pre-Sales Experience, or Customer Service experience● Knowledge of enterprise software solutioSummarySolutions Consultant, Adobe Sign ***New client******Looking for candidates outside the Ottawa Market******100% remote******Please show best rate***Solutions Consultant, Adobe SignJob SummarySolutions Consultant work closely with clients to implement complex solutions that touchon a broad range of technologies. The ideal candidate for this role has a love of technology and is anatural problem solver who enjoys working and leading in a highly charged team atmosphere. The idealcandidate is familiar with technical architecture, development, and is comfortable discussing andpresenting to senior management and executives.Job Responsibilities● Providing clients with ongoing support throughout stages of the project● Working in a team-related environment with tight deadlines● Reporting to a team lead with updates or foreseeable issues● Participating in meetings, briefings, and presentations as required● Develops and maintains strong customer relationships during and after the implementation oftechnical projects● Team member involved in project delivery; comfortable working on technical implementations● Manages and controls customer expectations by providing proactive support to our clientsJob Skills & QualificationsRequired Qualifications● Post-secondary education in Computer Science or a related field● Minimum of two and a half years of professional experience in technical roles● Expertise with discovery, definition, and delivery of new opportunities● Experience managing SaaS and PaaS applications● Experience onboarding customers with cloud-based applications● Familiar with development practices● Familiar with web services (REST, SOAP, etc.)1● Works effectively across functional groups, such as Sales, Marketing, and Solution Delivery● Comfortable presenting to team members and customers● Ability to work independently and with a team● Strong interpersonal and communication skills – written and verbalPreferred Qualifications● Experience with Adobe Sign or DocuSign is an asset● This position may require occasional travel within Canada and the United States● Sales, Pre-Sales Experience, or Customer Service experience● Knowledge of enterprise software solutions, preferably in the document or electronic signaturespaceRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Solutions Consultant, Adobe Sign ***New client******Looking for candidates outside the Ottawa Market******100% remote***Solutions Consultant, Adobe SignJob SummarySolutions Consultant work closely with clients to implement complex solutions that touchon a broad range of technologies. The ideal candidate for this role has a love of technology and is anatural problem solver who enjoys working and leading in a highly charged team atmosphere. The idealcandidate is familiar with technical architecture, development, and is comfortable discussing andpresenting to senior management and executives.Job Responsibilities● Providing clients with ongoing support throughout stages of the project● Working in a team-related environment with tight deadlines● Reporting to a team lead with updates or foreseeable issues● Participating in meetings, briefings, and presentations as required● Develops and maintains strong customer relationships during and after the implementation oftechnical projects● Team member involved in project delivery; comfortable working on technical implementations● Manages and controls customer expectations by providing proactive support to our clientsJob Skills & QualificationsRequired Qualifications● Post-secondary education in Computer Science or a related field● Minimum of two and a half years of professional experience in technical roles● Expertise with discovery, definition, and delivery of new opportunities● Experience managing SaaS and PaaS applications● Experience onboarding customers with cloud-based applications● Familiar with development practices● Familiar with web services (REST, SOAP, etc.)1● Works effectively across functional groups, such as Sales, Marketing, and Solution Delivery● Comfortable presenting to team members and customers● Ability to work independently and with a team● Strong interpersonal and communication skills – written and verbalPreferred Qualifications● Experience with Adobe Sign or DocuSign is an asset● This position may require occasional travel within Canada and the United States● Sales, Pre-Sales Experience, or Customer Service experience● Knowledge of enterprise software solutions, preferably in the document or electronic signaturespaceAdvantagesWork can be 100% remote, growing organizationExcellent benefits and vacation planResponsibilitiesob Responsibilities● Providing clients with ongoing support throughout stages of the project● Working in a team-related environment with tight deadlines● Reporting to a team lead with updates or foreseeable issues● Participating in meetings, briefings, and presentations as required● Develops and maintains strong customer relationships during and after the implementation oftechnical projects● Team member involved in project delivery; comfortable working on technical implementations● Manages and controls customer expectations by providing proactive support to our clientsJob Skills & QualificationsQualificationsJob Skills & QualificationsRequired Qualifications● Post-secondary education in Computer Science or a related field● Minimum of two and a half years of professional experience in technical roles● Expertise with discovery, definition, and delivery of new opportunities● Experience managing SaaS and PaaS applications● Experience onboarding customers with cloud-based applications● Familiar with development practices● Familiar with web services (REST, SOAP, etc.)● Works effectively across functional groups, such as Sales, Marketing, and Solution Delivery● Comfortable presenting to team members and customers● Ability to work independently and with a team● Strong interpersonal and communication skills – written and verbalPreferred Qualifications● Experience with Adobe Sign or DocuSign is an asset● This position may require occasional travel within Canada and the United States● Sales, Pre-Sales Experience, or Customer Service experience● Knowledge of enterprise software solutioSummarySolutions Consultant, Adobe Sign ***New client******Looking for candidates outside the Ottawa Market******100% remote******Please show best rate***Solutions Consultant, Adobe SignJob SummarySolutions Consultant work closely with clients to implement complex solutions that touchon a broad range of technologies. The ideal candidate for this role has a love of technology and is anatural problem solver who enjoys working and leading in a highly charged team atmosphere. The idealcandidate is familiar with technical architecture, development, and is comfortable discussing andpresenting to senior management and executives.Job Responsibilities● Providing clients with ongoing support throughout stages of the project● Working in a team-related environment with tight deadlines● Reporting to a team lead with updates or foreseeable issues● Participating in meetings, briefings, and presentations as required● Develops and maintains strong customer relationships during and after the implementation oftechnical projects● Team member involved in project delivery; comfortable working on technical implementations● Manages and controls customer expectations by providing proactive support to our clientsJob Skills & QualificationsRequired Qualifications● Post-secondary education in Computer Science or a related field● Minimum of two and a half years of professional experience in technical roles● Expertise with discovery, definition, and delivery of new opportunities● Experience managing SaaS and PaaS applications● Experience onboarding customers with cloud-based applications● Familiar with development practices● Familiar with web services (REST, SOAP, etc.)1● Works effectively across functional groups, such as Sales, Marketing, and Solution Delivery● Comfortable presenting to team members and customers● Ability to work independently and with a team● Strong interpersonal and communication skills – written and verbalPreferred Qualifications● Experience with Adobe Sign or DocuSign is an asset● This position may require occasional travel within Canada and the United States● Sales, Pre-Sales Experience, or Customer Service experience● Knowledge of enterprise software solutions, preferably in the document or electronic signaturespaceRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      CONTRACTOR - Front End Developer Long term contract Missions- Code and maintain User Interfaces consuming Restful Web API and respect Github workflow- Follow Agile Methodologies (SCRUM, Kanban) using mainly Jira software- Deploy product release in a continuous delivery way using Jenkins pipelinesIdentify and clarify business requirements- Communicate with clients, coworkers about current tasks : know how to summarize feedbacks- Understand OPS’ points of view and collaborate with them to create the appropriate services.- Ensure procedures are followed and mechanisms are in place to ensure compliance to technical designs, best practices and are well supported Profile Git/GitHub/GitLab 2+ yearSoftware Factory (e.g. Jenkins) and CD 1+ yearAngular 3+ yearBootstrap/CSS 3+ year - Agile Methodology : Kanban / Scrum / TDD- Unit Testing / End to End testing- Comfortable with Web semantic and standards- Web server configurations - Client focused, must have a strong customer service mentality and ability to work with developers, users, ops, and other staff- Able to work independently and in a team environment while interacting across different group to accomplish projects.- Ability to interact with other business lines managers, technical staff and senior managers Experience Needed:- Minimum 3 years experience with Web UI development using Agile methodology- Ability to learn and adopt to new environment quickly- Management / ITIL process AdvantagesLong term contract, very stable and challenging environment. Lots of opportunities to grow within the company and very competent teams to help support all the activitiesResponsibilities- Code and maintain User Interfaces consuming Restful Web API and respect Github workflow- Follow Agile Methodologies (SCRUM, Kanban) using mainly Jira software- Deploy product release in a continuous delivery way using Jenkins pipelinesIdentify and clarify business requirements- Communicate with clients, coworkers about current tasks : know how to summarize feedbacks- Understand OPS’ points of view and collaborate with them to create the appropriate services.- Ensure procedures are followed and mechanisms are in place to ensure compliance to technical designs, best practices and are well supportedQualificationsGit/GitHub/GitLab 2+ yearSoftware Factory (e.g. Jenkins) and CD 1+ yearAngular 3+ yearBootstrap/CSS 3+ year - Agile Methodology : Kanban / Scrum / TDD- Unit Testing / End to End testing- Comfortable with Web semantic and standards- Web server configurationsSummary CONTRACTOR - Front End Developer Long term contract Missions- Code and maintain User Interfaces consuming Restful Web API and respect Github workflow- Follow Agile Methodologies (SCRUM, Kanban) using mainly Jira software- Deploy product release in a continuous delivery way using Jenkins pipelinesIdentify and clarify business requirements- Communicate with clients, coworkers about current tasks : know how to summarize feedbacks- Understand OPS’ points of view and collaborate with them to create the appropriate services.- Ensure procedures are followed and mechanisms are in place to ensure compliance to technical designs, best practices and are well supported Profile Git/GitHub/GitLab 2+ yearSoftware Factory (e.g. Jenkins) and CD 1+ yearAngular 3+ yearBootstrap/CSS 3+ year - Agile Methodology : Kanban / Scrum / TDD- Unit Testing / End to End testing- Comfortable with Web semantic and standards- Web server configurations - Client focused, must have a strong customer service mentality and ability to work with developers, users, ops, and other staff- Able to work independently and in a team environment while interacting across different group to accomplish projects.- Ability to interact with other business lines managers, technical staff and senior managers Experience Needed:- Minimum 3 years experience with Web UI development using Agile methodology- Ability to learn and adopt to new environment quickly- Management / ITIL process Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      CONTRACTOR - Front End Developer Long term contract Missions- Code and maintain User Interfaces consuming Restful Web API and respect Github workflow- Follow Agile Methodologies (SCRUM, Kanban) using mainly Jira software- Deploy product release in a continuous delivery way using Jenkins pipelinesIdentify and clarify business requirements- Communicate with clients, coworkers about current tasks : know how to summarize feedbacks- Understand OPS’ points of view and collaborate with them to create the appropriate services.- Ensure procedures are followed and mechanisms are in place to ensure compliance to technical designs, best practices and are well supported Profile Git/GitHub/GitLab 2+ yearSoftware Factory (e.g. Jenkins) and CD 1+ yearAngular 3+ yearBootstrap/CSS 3+ year - Agile Methodology : Kanban / Scrum / TDD- Unit Testing / End to End testing- Comfortable with Web semantic and standards- Web server configurations - Client focused, must have a strong customer service mentality and ability to work with developers, users, ops, and other staff- Able to work independently and in a team environment while interacting across different group to accomplish projects.- Ability to interact with other business lines managers, technical staff and senior managers Experience Needed:- Minimum 3 years experience with Web UI development using Agile methodology- Ability to learn and adopt to new environment quickly- Management / ITIL process AdvantagesLong term contract, very stable and challenging environment. Lots of opportunities to grow within the company and very competent teams to help support all the activitiesResponsibilities- Code and maintain User Interfaces consuming Restful Web API and respect Github workflow- Follow Agile Methodologies (SCRUM, Kanban) using mainly Jira software- Deploy product release in a continuous delivery way using Jenkins pipelinesIdentify and clarify business requirements- Communicate with clients, coworkers about current tasks : know how to summarize feedbacks- Understand OPS’ points of view and collaborate with them to create the appropriate services.- Ensure procedures are followed and mechanisms are in place to ensure compliance to technical designs, best practices and are well supportedQualificationsGit/GitHub/GitLab 2+ yearSoftware Factory (e.g. Jenkins) and CD 1+ yearAngular 3+ yearBootstrap/CSS 3+ year - Agile Methodology : Kanban / Scrum / TDD- Unit Testing / End to End testing- Comfortable with Web semantic and standards- Web server configurationsSummary CONTRACTOR - Front End Developer Long term contract Missions- Code and maintain User Interfaces consuming Restful Web API and respect Github workflow- Follow Agile Methodologies (SCRUM, Kanban) using mainly Jira software- Deploy product release in a continuous delivery way using Jenkins pipelinesIdentify and clarify business requirements- Communicate with clients, coworkers about current tasks : know how to summarize feedbacks- Understand OPS’ points of view and collaborate with them to create the appropriate services.- Ensure procedures are followed and mechanisms are in place to ensure compliance to technical designs, best practices and are well supported Profile Git/GitHub/GitLab 2+ yearSoftware Factory (e.g. Jenkins) and CD 1+ yearAngular 3+ yearBootstrap/CSS 3+ year - Agile Methodology : Kanban / Scrum / TDD- Unit Testing / End to End testing- Comfortable with Web semantic and standards- Web server configurations - Client focused, must have a strong customer service mentality and ability to work with developers, users, ops, and other staff- Able to work independently and in a team environment while interacting across different group to accomplish projects.- Ability to interact with other business lines managers, technical staff and senior managers Experience Needed:- Minimum 3 years experience with Web UI development using Agile methodology- Ability to learn and adopt to new environment quickly- Management / ITIL process Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Contract
      Job title: Lvl.1-2 support Technician / HelpdeskDuration: 9 months (renewable)Openings: 1Your missionOur client’s Information Technology Team works closely with all internal stakeholders so they can, in return, offer the best experience possible to the pilots and healthcare professionals.As an IT Technologist, IT Workplace Support in our Information Technology Team, your mission is to provide exceptional employee experience by providing quality IT services.Your Role & Main ResponsibilitiesBe an active contributor to the employee experience:•Performs a variety of actions of computer hardware, software and peripherals to meet user requirements: deployment, installation, support, move, add, change & disposal.•Provides support to other client sites / offices.Be contributor to elevate the IT services:•Takes effective action to provide timely resolution of computer related problems.•May participate in internal/departmental project initiatives which may involve multiple IT/User groups.•Makes recommendations on lifecycle of IT technologies (hardware & software) and processes.•Applies and maintains standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.•Perform preventive maintenance of IT equipment & peripherals.•Provides incidents status updates to direct leader.Be an inspirational and motivational colleague•Share knowledge with the team members•Contribute to the collaborative and stimulating work environment•Be a change agent & Agile mindset promoter•Be connected to the industry to know tendencies and suggest innovative ideasYour Qualifications•+5 years in an IT end user support environment.•Be motivated by offering great customer experience•Act as a team player•Ability to adapt to changes easily•Be a good communicator in French and EnglishTechnical skills•Strong knowledge and troubleshooting of Windows 10 Operating Systems, Office 365 and MAC OS.•Strong knowledge and troubleshooting of computer hardware (HP, Dell, Mac), mobile devices, tablets and related peripherals.•Strong ability to learn and support different corporate applications and various service desk/account administration activities.•Understanding of ITIL processes is important.AdvantagesPlease contact your Randstad Recruitment Consultant to learn more of the advantages and benefits of this roleResponsibilitiesYour Role & Main ResponsibilitiesBe an active contributor to the employee experience:•Performs a variety of actions of computer hardware, software and peripherals to meet user requirements: deployment, installation, support, move, add, change & disposal.•Provides support to other client sites / offices.Be contributor to elevate the IT services:•Takes effective action to provide timely resolution of computer related problems.•May participate in internal/departmental project initiatives which may involve multiple IT/User groups.•Makes recommendations on lifecycle of IT technologies (hardware & software) and processes.•Applies and maintains standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.•Perform preventive maintenance of IT equipment & peripherals.•Provides incidents status updates to direct leader.Be an inspirational and motivational colleague•Share knowledge with the team members•Contribute to the collaborative and stimulating work environment•Be a change agent & Agile mindset promoter•Be connected to the industry to know tendencies and suggest innovative ideasQualificationsYour Qualifications•+5 years in an IT end user support environment.•Be motivated by offering great customer experience•Act as a team player•Ability to adapt to changes easily•Be a good communicator in French and EnglishTechnical skills•Strong knowledge and troubleshooting of Windows 10 Operating Systems, Office 365 and MAC OS.•Strong knowledge and troubleshooting of computer hardware (HP, Dell, Mac), mobile devices, tablets and related peripherals.•Strong ability to learn and support different corporate applications and various service desk/account administration activities.•Understanding of ITIL processes is important.SummaryJob title: Lvl.1-2 support Technician / HelpdeskDuration: 9 months (renewable)Openings: 1Your missionOur client’s Information Technology Team works closely with all internal stakeholders so they can, in return, offer the best experience possible to the pilots and healthcare professionals.As an IT Technologist, IT Workplace Support in our Information Technology Team, your mission is to provide exceptional employee experience by providing quality IT services.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Job title: Lvl.1-2 support Technician / HelpdeskDuration: 9 months (renewable)Openings: 1Your missionOur client’s Information Technology Team works closely with all internal stakeholders so they can, in return, offer the best experience possible to the pilots and healthcare professionals.As an IT Technologist, IT Workplace Support in our Information Technology Team, your mission is to provide exceptional employee experience by providing quality IT services.Your Role & Main ResponsibilitiesBe an active contributor to the employee experience:•Performs a variety of actions of computer hardware, software and peripherals to meet user requirements: deployment, installation, support, move, add, change & disposal.•Provides support to other client sites / offices.Be contributor to elevate the IT services:•Takes effective action to provide timely resolution of computer related problems.•May participate in internal/departmental project initiatives which may involve multiple IT/User groups.•Makes recommendations on lifecycle of IT technologies (hardware & software) and processes.•Applies and maintains standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.•Perform preventive maintenance of IT equipment & peripherals.•Provides incidents status updates to direct leader.Be an inspirational and motivational colleague•Share knowledge with the team members•Contribute to the collaborative and stimulating work environment•Be a change agent & Agile mindset promoter•Be connected to the industry to know tendencies and suggest innovative ideasYour Qualifications•+5 years in an IT end user support environment.•Be motivated by offering great customer experience•Act as a team player•Ability to adapt to changes easily•Be a good communicator in French and EnglishTechnical skills•Strong knowledge and troubleshooting of Windows 10 Operating Systems, Office 365 and MAC OS.•Strong knowledge and troubleshooting of computer hardware (HP, Dell, Mac), mobile devices, tablets and related peripherals.•Strong ability to learn and support different corporate applications and various service desk/account administration activities.•Understanding of ITIL processes is important.AdvantagesPlease contact your Randstad Recruitment Consultant to learn more of the advantages and benefits of this roleResponsibilitiesYour Role & Main ResponsibilitiesBe an active contributor to the employee experience:•Performs a variety of actions of computer hardware, software and peripherals to meet user requirements: deployment, installation, support, move, add, change & disposal.•Provides support to other client sites / offices.Be contributor to elevate the IT services:•Takes effective action to provide timely resolution of computer related problems.•May participate in internal/departmental project initiatives which may involve multiple IT/User groups.•Makes recommendations on lifecycle of IT technologies (hardware & software) and processes.•Applies and maintains standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.•Perform preventive maintenance of IT equipment & peripherals.•Provides incidents status updates to direct leader.Be an inspirational and motivational colleague•Share knowledge with the team members•Contribute to the collaborative and stimulating work environment•Be a change agent & Agile mindset promoter•Be connected to the industry to know tendencies and suggest innovative ideasQualificationsYour Qualifications•+5 years in an IT end user support environment.•Be motivated by offering great customer experience•Act as a team player•Ability to adapt to changes easily•Be a good communicator in French and EnglishTechnical skills•Strong knowledge and troubleshooting of Windows 10 Operating Systems, Office 365 and MAC OS.•Strong knowledge and troubleshooting of computer hardware (HP, Dell, Mac), mobile devices, tablets and related peripherals.•Strong ability to learn and support different corporate applications and various service desk/account administration activities.•Understanding of ITIL processes is important.SummaryJob title: Lvl.1-2 support Technician / HelpdeskDuration: 9 months (renewable)Openings: 1Your missionOur client’s Information Technology Team works closely with all internal stakeholders so they can, in return, offer the best experience possible to the pilots and healthcare professionals.As an IT Technologist, IT Workplace Support in our Information Technology Team, your mission is to provide exceptional employee experience by providing quality IT services.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Reporting to the Software Deployment Director, you will be in constant interaction with heal