- Mission As a Systems Analyst, you will play a critical role in supporting and enhancing our HR and Payroll systems across North America. You will provide expert-level support for JDE HCM modules, lead continuous improvement initiatives, and drive the expansion of our HR and Payroll applications. This role requires a proactive problem-solver with a strong customer service mindset and a passion for optimizing business processes.AdvantagesThis is a role whereMission As a Systems Analyst, you will play a critical role in supporting and enhancing our HR and Payroll systems across North America. You will provide expert-level support for JDE HCM modules, lead continuous improvement initiatives, and drive the expansion of our HR and Payroll applications. This role requires a proactive problem-solver with a strong customer service mindset and a passion for optimizing business processes.AdvantagesThis is a role where
- Senior Manager- NEWT Technical SupportResponsibilitiesTeam Management:•Liaise with channel managers and sales to handle escalated customer situations•Assign Product Development Support Specialist escalated tickets to address, new product documentation to complete and training sessions to conduct with staff & customers •Report on-call information to payroll •Coordinate and schedule support desk coverage for after hours and holidays •Handle customer complaiSenior Manager- NEWT Technical SupportResponsibilitiesTeam Management:•Liaise with channel managers and sales to handle escalated customer situations•Assign Product Development Support Specialist escalated tickets to address, new product documentation to complete and training sessions to conduct with staff & customers •Report on-call information to payroll •Coordinate and schedule support desk coverage for after hours and holidays •Handle customer complai
