- Role OverviewOur client is seeking an IT Service Desk Team Lead to act as the primary escalation point for IT incidents and requests across support teams. This role drives problem resolution, continuously optimizes support processes, and provides Early Life Support (ELS) during the expansion of new corporate offices and distribution centers across Canada.Key ResponsibilitiesLead, mentor, and guide IT Support Analysts and functional support teams.ContributeRole OverviewOur client is seeking an IT Service Desk Team Lead to act as the primary escalation point for IT incidents and requests across support teams. This role drives problem resolution, continuously optimizes support processes, and provides Early Life Support (ELS) during the expansion of new corporate offices and distribution centers across Canada.Key ResponsibilitiesLead, mentor, and guide IT Support Analysts and functional support teams.Contribute
