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      • Etobicoke, Ontario
      • Permanent
      Our client, who has a young dynamic IT team, has an immediate hiring requirement for a Technical HelpDesk Technician who will work in collaboration with other support Technicians.. The ideal candidate has flawless communication skills, has a driven customer service mindset to fix and make things right, who has high energy and loves helping people!AdvantagesWith over 160 employees, our firm is a small but dynamic work environment where quality work/life balance is valued. We offer a challenging, satisfying and rewarding experience.ResponsibilitiesPosition Overview:Collaborate / work with other helpdesk staff to provide desktop hardware/software support to business users.Respond to and resolve issues in a timely manner, escalating as required ensuring effective and timely resolution.Provide support for the installation and testing of computer systems, desktop applications, printers and other peripherals and assist with the maintenance active directory, mobile device management and email services.Keep the Supervisor, IT Infrastructure and IT team apprised of the status of all problems, issues and assigned projects on a regular basis and as-needed basis.QualificationsTechnical Support desktop level and virtual 3-5 yearsExceptional Customer Service & Internal Client facing skills 3-5 yearsMUST HAVE excellent Oral and Written communication skills 3-5 yearsMUST HAVE - User Administration in Active Directory and Exchange 2-3 yearsTicketing systems either ManageEngine and or ServiceDesk Plus 2-3 yearsExp. with all of: OS in MS Office 365, Windows 10, iOS and Android 2-3 yearsMDM - Mobile Device support and management 1-2 yearsCITRIX Virtual applications and Desktops set up 2-3 yearsRelated certifications A+ and MCSE 1-2 yearsIT Degree / Diploma 3-5 yearsSummaryCome and join our team and make a difference to the customer experience. Please forward your resume to Samia Hussaini at samia.hussaini@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client, who has a young dynamic IT team, has an immediate hiring requirement for a Technical HelpDesk Technician who will work in collaboration with other support Technicians.. The ideal candidate has flawless communication skills, has a driven customer service mindset to fix and make things right, who has high energy and loves helping people!AdvantagesWith over 160 employees, our firm is a small but dynamic work environment where quality work/life balance is valued. We offer a challenging, satisfying and rewarding experience.ResponsibilitiesPosition Overview:Collaborate / work with other helpdesk staff to provide desktop hardware/software support to business users.Respond to and resolve issues in a timely manner, escalating as required ensuring effective and timely resolution.Provide support for the installation and testing of computer systems, desktop applications, printers and other peripherals and assist with the maintenance active directory, mobile device management and email services.Keep the Supervisor, IT Infrastructure and IT team apprised of the status of all problems, issues and assigned projects on a regular basis and as-needed basis.QualificationsTechnical Support desktop level and virtual 3-5 yearsExceptional Customer Service & Internal Client facing skills 3-5 yearsMUST HAVE excellent Oral and Written communication skills 3-5 yearsMUST HAVE - User Administration in Active Directory and Exchange 2-3 yearsTicketing systems either ManageEngine and or ServiceDesk Plus 2-3 yearsExp. with all of: OS in MS Office 365, Windows 10, iOS and Android 2-3 yearsMDM - Mobile Device support and management 1-2 yearsCITRIX Virtual applications and Desktops set up 2-3 yearsRelated certifications A+ and MCSE 1-2 yearsIT Degree / Diploma 3-5 yearsSummaryCome and join our team and make a difference to the customer experience. Please forward your resume to Samia Hussaini at samia.hussaini@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Markham, Ontario
      • Contract
      Our client is looking for a Bilingual Desk Support Specialist to work on-site at their Markham location for an initial 7 month contract.The role is to fulfil hardware replacements, peripheral requests along with new hire deployment of machines. This is deemed an essential role.Primary duties include:- Providing technical troubleshooting with a focus on first call resolution- Ability to work in a remote call centre function, using contact / call centre tools (i.e. Five9)- Always being in ready state to take calls consecutively with limited down time- Taking ownership of support requests to resolution, and escalate to Tier 3 when and where applicable- Properly document and track all interactions using a ticketing system (Assyst)- Provide ‘how to’ instructions and guidance to end-users regarding OS (Win7/Win10), Migration tools and process- Package and deploy hardware along with configuration of OS and supporting applications.- Severity incident reporting, triage and escalationAdvantages- work with large respected corporation - opportunity to work with cutting edge technologies ResponsibilitiesPrimary duties include:- Providing technical troubleshooting with a focus on first call resolution- Ability to work in a remote call centre function, using contact / call centre tools (i.e. Five9)- Always being in ready state to take calls consecutively with limited down time- Taking ownership of support requests to resolution, and escalate to Tier 3 when and where applicable- Properly document and track all interactions using a ticketing system (Assyst)- Provide ‘how to’ instructions and guidance to end-users regarding OS (Win7/Win10), Migration tools and process- Package and deploy hardware along with configuration of OS and supporting applications.- Severity incident reporting, triage and escalationOther daily duties will include:- Following procedures as related to standard technical troubleshooting- Identify repeated and trending issues for escalation to Tier 2 / Program support team- Utilize, review and/or provide feedback on migration process documentation- Attend / Participate support team meetings/calls, when necessaryExperience/Skills Required- Strong, clear and fluent French/English bilingual customer service skills with the desire and ability to exceed customer expectations- 2-3 years’ experience in a Desk side environment- 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 5+ years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), and standard peripherals- Tech savvy with working knowledge of OS, office products and remote control- Experience using incident tracking tools (JIRA, Assyst, etc…)- Experience using contact/call centre systems and tools (Five9)- Acute attention to detail- Understanding of Active Directory and SCCM Deployment tool.- Strong team player- Friendly, compassionate and professional demeanor when QualificationsExperience/Skills Required- Strong, clear and fluent French/English bilingual customer service skills - 2-3 years’ experience in a Desk side environment- 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 5+ years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), and standard peripherals- Tech savvy with working knowledge of OS, office products and remote control- Experience using incident tracking tools (JIRA, Assyst, etc…)- Experience using contact/call centre systems and tools (Five9)- Acute attention to detail- Understanding of Active Directory and SCCM Deployment tool.- Strong team player- Friendly, compassionate and professional demeanor when engaging end-users of various management and technical levelsExperience/Skills Preferred- MCDST Certification would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirementSummary- Bilingual - (French & English)- - 2-3 years’ experience in a Desk side environment - - 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Experience deploying H/W & S/W- Experience within Enterprise environments ( prefer financial industry or insurance)-Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client is looking for a Bilingual Desk Support Specialist to work on-site at their Markham location for an initial 7 month contract.The role is to fulfil hardware replacements, peripheral requests along with new hire deployment of machines. This is deemed an essential role.Primary duties include:- Providing technical troubleshooting with a focus on first call resolution- Ability to work in a remote call centre function, using contact / call centre tools (i.e. Five9)- Always being in ready state to take calls consecutively with limited down time- Taking ownership of support requests to resolution, and escalate to Tier 3 when and where applicable- Properly document and track all interactions using a ticketing system (Assyst)- Provide ‘how to’ instructions and guidance to end-users regarding OS (Win7/Win10), Migration tools and process- Package and deploy hardware along with configuration of OS and supporting applications.- Severity incident reporting, triage and escalationAdvantages- work with large respected corporation - opportunity to work with cutting edge technologies ResponsibilitiesPrimary duties include:- Providing technical troubleshooting with a focus on first call resolution- Ability to work in a remote call centre function, using contact / call centre tools (i.e. Five9)- Always being in ready state to take calls consecutively with limited down time- Taking ownership of support requests to resolution, and escalate to Tier 3 when and where applicable- Properly document and track all interactions using a ticketing system (Assyst)- Provide ‘how to’ instructions and guidance to end-users regarding OS (Win7/Win10), Migration tools and process- Package and deploy hardware along with configuration of OS and supporting applications.- Severity incident reporting, triage and escalationOther daily duties will include:- Following procedures as related to standard technical troubleshooting- Identify repeated and trending issues for escalation to Tier 2 / Program support team- Utilize, review and/or provide feedback on migration process documentation- Attend / Participate support team meetings/calls, when necessaryExperience/Skills Required- Strong, clear and fluent French/English bilingual customer service skills with the desire and ability to exceed customer expectations- 2-3 years’ experience in a Desk side environment- 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 5+ years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), and standard peripherals- Tech savvy with working knowledge of OS, office products and remote control- Experience using incident tracking tools (JIRA, Assyst, etc…)- Experience using contact/call centre systems and tools (Five9)- Acute attention to detail- Understanding of Active Directory and SCCM Deployment tool.- Strong team player- Friendly, compassionate and professional demeanor when QualificationsExperience/Skills Required- Strong, clear and fluent French/English bilingual customer service skills - 2-3 years’ experience in a Desk side environment- 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 5+ years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), and standard peripherals- Tech savvy with working knowledge of OS, office products and remote control- Experience using incident tracking tools (JIRA, Assyst, etc…)- Experience using contact/call centre systems and tools (Five9)- Acute attention to detail- Understanding of Active Directory and SCCM Deployment tool.- Strong team player- Friendly, compassionate and professional demeanor when engaging end-users of various management and technical levelsExperience/Skills Preferred- MCDST Certification would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirementSummary- Bilingual - (French & English)- - 2-3 years’ experience in a Desk side environment - - 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Experience deploying H/W & S/W- Experience within Enterprise environments ( prefer financial industry or insurance)-Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      Our client is looking for an experienced Software Implementation Consultant to join their team on a permanent basis. Do you have an experienced SaaS Implementation Consultant looking for a new opportunity - can drive the process of complex implementations for clientele, from SOW to customer training? You will be the primary point of contact throughout the Implementation process and be relied on to lead the customer throughout. If this role as a Software Implementation Consultant is a good fit for you, please send your updated resume to alfred.lo@randstad.ca! Advantages-Great DT location (easy TTC access AND free parking!)-Growing SaaS company -company events, happy hours-they take their culture and work/life balance seriously Responsibilities-Excellent Communication / Presentation Skills-Driving Training and Implementation of SaaS Systems -Managing client expectations and meeting timelines-Technical consultation and providing product knowledge Qualifications-Min 3 years working in a Professional Services capacity for a SaaS product company-Software Implementation Experience -Flawless communication skills and customer service abilities SummaryOur client is looking for an experienced Software Implementation Consultant to join their team on a permanent basis. Do you have an experienced SaaS Implementation Consultant looking for a new opportunity - can drive the process of complex implementations for clientele, from SOW to customer training? You will be the primary point of contact throughout the Implementation process and be relied on to lead the customer throughout. If this role as a Software Implementation Consultant is a good fit for you, please send your updated resume to alfred.lo@randstad.ca! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client is looking for an experienced Software Implementation Consultant to join their team on a permanent basis. Do you have an experienced SaaS Implementation Consultant looking for a new opportunity - can drive the process of complex implementations for clientele, from SOW to customer training? You will be the primary point of contact throughout the Implementation process and be relied on to lead the customer throughout. If this role as a Software Implementation Consultant is a good fit for you, please send your updated resume to alfred.lo@randstad.ca! Advantages-Great DT location (easy TTC access AND free parking!)-Growing SaaS company -company events, happy hours-they take their culture and work/life balance seriously Responsibilities-Excellent Communication / Presentation Skills-Driving Training and Implementation of SaaS Systems -Managing client expectations and meeting timelines-Technical consultation and providing product knowledge Qualifications-Min 3 years working in a Professional Services capacity for a SaaS product company-Software Implementation Experience -Flawless communication skills and customer service abilities SummaryOur client is looking for an experienced Software Implementation Consultant to join their team on a permanent basis. Do you have an experienced SaaS Implementation Consultant looking for a new opportunity - can drive the process of complex implementations for clientele, from SOW to customer training? You will be the primary point of contact throughout the Implementation process and be relied on to lead the customer throughout. If this role as a Software Implementation Consultant is a good fit for you, please send your updated resume to alfred.lo@randstad.ca! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      • $15.00 per hour
      Job overview: Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring a part-time Coffee Specialist for the boutique in downtown Toronto! You will be responsible for introducing customers to Nespresso’s luxurious coffee brands and providing them with personalized advice and guidance on specialty coffee products. This position involves retail mall hours and training will be provided. Advantages- Competitive wage- Quarterly bonus program- Machine and monthly club credit- Access to reduced rate for benefits program: Randstad Advantage Responsibilities- Achieve personal and common sales and service level targets;- Welcome the Boutique clientele and identify their needs;- Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented);- Work in shifts and fulfill ones role and expectations. Support special events;- Contribute to the management of inventories, stocks and cash;- Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;- Advise both prospects and Club members on Nespresso products and Services;- Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;- Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;- Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines ,accessories);- Actively manage the database on a daily basis and permanently update customer records;- Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service;- Check payments in accordance with the defined procedure;- Cash checks (if used in the country), enter payments made by credit cards;- Check the correspondence of sums received with the orders and send all to the accounting department;Qualifications- 1 year of prior hotel, catering, sales or retail experience is required- Flexibility to work Friday evening, Saturdays, Sundays- Excellent presentation, communication &interpersonal skills; exceptional customer service skills- Hands on and pragmatic- Punctuality and discipline- Strong Team player- Proactive and responsive to anticipate and fulfill customer needsPreferred Qualification:- Knowledge of coffee would be a great assetSummaryRandstad Sourceright: Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible. Randstad was founded in 1960, Our mission is to be a world leader in matching demand for, and supply of, labor and HR services. We believe in the value of work as a unifying force that shapes society for the better. We live by the core values established early in our company's history: to know, serve and trust, striving for perfection and simultaneous promotion of all interests. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Job overview: Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring a part-time Coffee Specialist for the boutique in downtown Toronto! You will be responsible for introducing customers to Nespresso’s luxurious coffee brands and providing them with personalized advice and guidance on specialty coffee products. This position involves retail mall hours and training will be provided. Advantages- Competitive wage- Quarterly bonus program- Machine and monthly club credit- Access to reduced rate for benefits program: Randstad Advantage Responsibilities- Achieve personal and common sales and service level targets;- Welcome the Boutique clientele and identify their needs;- Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented);- Work in shifts and fulfill ones role and expectations. Support special events;- Contribute to the management of inventories, stocks and cash;- Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;- Advise both prospects and Club members on Nespresso products and Services;- Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;- Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;- Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines ,accessories);- Actively manage the database on a daily basis and permanently update customer records;- Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service;- Check payments in accordance with the defined procedure;- Cash checks (if used in the country), enter payments made by credit cards;- Check the correspondence of sums received with the orders and send all to the accounting department;Qualifications- 1 year of prior hotel, catering, sales or retail experience is required- Flexibility to work Friday evening, Saturdays, Sundays- Excellent presentation, communication &interpersonal skills; exceptional customer service skills- Hands on and pragmatic- Punctuality and discipline- Strong Team player- Proactive and responsive to anticipate and fulfill customer needsPreferred Qualification:- Knowledge of coffee would be a great assetSummaryRandstad Sourceright: Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible. Randstad was founded in 1960, Our mission is to be a world leader in matching demand for, and supply of, labor and HR services. We believe in the value of work as a unifying force that shapes society for the better. We live by the core values established early in our company's history: to know, serve and trust, striving for perfection and simultaneous promotion of all interests. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Etobicoke, Ontario
      • Contract
      Job overview: Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring a Part-Time Coffee Specialist for the boutique in Sherway Gardens in Etobicoke! You will be responsible for introducing customers to Nespresso’s luxurious coffee brands and providing them with personalized advice and guidance on specialty coffee products. This position involves retail mall hours and training will be provided. Advantages- Competitive wage- Quarterly bonus program- Machine and monthly club credit- Access to reduced rate for benefits program: Randstad Advantage Responsibilities- Achieve personal and common sales and service level targets;- Welcome the Boutique clientele and identify their needs;- Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented);- Work in shifts and fulfill ones role and expectations. Support special events;- Contribute to the management of inventories, stocks and cash;- Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;- Advise both prospects and Club members on Nespresso products and Services;- Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;- Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;- Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines ,accessories);- Actively manage the database on a daily basis and permanently update customer records;- Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service;- Check payments in accordance with the defined procedure;- Cash checks (if used in the country), enter payments made by credit cards;- Check the correspondence of sums received with the orders and send all to the accounting department;Qualifications- 1 year of prior hotel, catering, sales or retail experience is required- Flexibility to work Friday evening, Saturdays, Sundays- Excellent presentation, communication &interpersonal skills; exceptional customer service skills- Hands on and pragmatic- Punctuality and discipline- Strong Team player- Proactive and responsive to anticipate and fulfill customer needsPreferred Qualification:- Knowledge of coffee would be a great assetSummaryRandstad Sourceright: Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible. Randstad was founded in 1960, Our mission is to be a world leader in matching demand for, and supply of, labor and HR services. We believe in the value of work as a unifying force that shapes society for the better. We live by the core values established early in our company's history: to know, serve and trust, striving for perfection and simultaneous promotion of all interests. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Job overview: Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring a Part-Time Coffee Specialist for the boutique in Sherway Gardens in Etobicoke! You will be responsible for introducing customers to Nespresso’s luxurious coffee brands and providing them with personalized advice and guidance on specialty coffee products. This position involves retail mall hours and training will be provided. Advantages- Competitive wage- Quarterly bonus program- Machine and monthly club credit- Access to reduced rate for benefits program: Randstad Advantage Responsibilities- Achieve personal and common sales and service level targets;- Welcome the Boutique clientele and identify their needs;- Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented);- Work in shifts and fulfill ones role and expectations. Support special events;- Contribute to the management of inventories, stocks and cash;- Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;- Advise both prospects and Club members on Nespresso products and Services;- Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;- Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;- Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines ,accessories);- Actively manage the database on a daily basis and permanently update customer records;- Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service;- Check payments in accordance with the defined procedure;- Cash checks (if used in the country), enter payments made by credit cards;- Check the correspondence of sums received with the orders and send all to the accounting department;Qualifications- 1 year of prior hotel, catering, sales or retail experience is required- Flexibility to work Friday evening, Saturdays, Sundays- Excellent presentation, communication &interpersonal skills; exceptional customer service skills- Hands on and pragmatic- Punctuality and discipline- Strong Team player- Proactive and responsive to anticipate and fulfill customer needsPreferred Qualification:- Knowledge of coffee would be a great assetSummaryRandstad Sourceright: Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible. Randstad was founded in 1960, Our mission is to be a world leader in matching demand for, and supply of, labor and HR services. We believe in the value of work as a unifying force that shapes society for the better. We live by the core values established early in our company's history: to know, serve and trust, striving for perfection and simultaneous promotion of all interests. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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