7 jobs found for Technical support in North York, Ontario

RESPONSIBILITIES:• This role primary accountability is delivering safe, reliable and cost-effective station designs for the south regions.• Responsible for operations technical support, stations equipment troubleshooting and performance assessment.• Deliver and lead Engineering Assessments, Capital and Maintenance Projects designs.• Lead and track all engineering designs documentations with required oversight and governance.• Support and lead Engineering Tasks for Integration Initiatives within the Team and the Broader Business to deliver optimization for Engineering and Operations including the Content Management Program (CMP).• Coordinate with Electrical and Control groups for relevant design requirements and reviews.• Participate in delivering turnkey packages design.• Actively participate in risk review and asset management review sessions.• Provide support for Stations Design and Operational Support Functions.• Contribute to the various industry activities to support companies’ leadership position.• Lead new stations products and equipment introductory and relevant engineering assessment.• Taking lead on replies to request for changes submitted by stakeholders.• Building strong relationships with regional operations, construction, system improvements and other stakeholdersQUALIFICATIONSRequired Qualifications:• A university degree in Engineering.• 4+ years of direct experience in Station, Pipeline and System Modelling Designs.• Exceptional communication and stakeholder skills – both written and verbal to internal and external audiences.• Analytical and Problem-Solving Skills and Advanced computer technology skills and able to learn new systems.• Knowledge of Relevant codes and standard including (but not limited to): CSA Z662, B149.1, CSA B51, API 520/521, and applicable TSSA Regulation.• Facilitation, project management and analytical skills with the ability to establish good working relationships and communicate/work with employees at all levels of the organization.Preferred:• PMP Designation• Experience in related functions for broader business context (safety & reliability, asset management, field operations, contracts and compliance).• knowledge in ASME B31.3 and B31.8, CAN/BNQ D 1784-000-5, B149.15 and B149.6.• knowledge of FMEA, QRA, and HAZOP methodologies for assessing process safety.• Awareness of natural gas distribution and customer stations designs and associated packages such as odorization and heatingPlease send your resume in confidence to paul.dusome@randstad.caAdvantages• Knowledge of Relevant codes and standard including (but not limited to): CSA Z662, B149.1, CSA B51, API 520/521, and applicable TSSA Regulation.• PMP Designation• Experience in related functions for broader business context (safety & reliability, asset management, field operations, contracts and compliance).ResponsibilitiesRESPONSIBILITIES:• This role primary accountability is delivering safe, reliable and cost-effective station designs for the south regions.• Responsible for operations technical support, stations equipment troubleshooting and performance assessment.• Deliver and lead Engineering Assessments, Capital and Maintenance Projects designs.• Lead and track all engineering designs documentations with required oversight and governance.• Support and lead Engineering Tasks for Integration Initiatives within the Team and the Broader Business to deliver optimization for Engineering and Operations including the Content Management Program (CMP).• Coordinate with Electrical and Control groups for relevant design requirements and reviews.• Participate in delivering turnkey packages design.• Actively participate in risk review and asset management review sessions.• Provide support for Stations Design and Operational Support Functions.• Contribute to the various industry activities to support companies’ leadership position.• Lead new stations products and equipment introductory and relevant engineering assessment.• Taking lead on replies to request for changes submitted by stakeholders.• Building strong relationships with regional operations, construction, system improvements and other stakeholdersQUALIFICATIONSRequired Qualifications:• A university degree in Engineering.• 4+ years of direct experience in Station, Pipeline and System Modelling Designs.• Exceptional communication and stakeholder skills – both written and verbal to internal and external audiences.• Analytical and Problem-Solving Skills and Advanced computer technology skills and able to learn new systems.• Knowledge of Relevant codes and standard including (but not limited to): CSA Z662, B149.1, CSA B51, API 520/521, and applicable TSSA Regulation.• Facilitation, project management and analytical skills with the ability to establish good working relationships and communicate/work with employees at all levels of the organization.Preferred:• PMP Designation• Experience in related functions for broader business context (safety & reliability, asset management, field operations, contracts and compliance).• knowledge in ASME B31.3 and B31.8, CAN/BNQ D 1784-000-5, B149.15 and B149.6.• knowledge of FMEA, QRA, and HAZOP methodologies for assessing process safety.• Awareness of natural gas distribution and customer stations designs and associated packages such as odorization and heatingPlease send your resume in confidence to paul.dusome@randstad.caQualifications• A university degree in Engineering.• 4+ years of direct experience in Station, Pipeline and System Modelling Designs.• Exceptional communication and stakeholder skills – both written and verbal to internal and external audiences.• Analytical and Problem-Solving Skills and Advanced computer technology skills and able to learn new systems.• Knowledge of Relevant codes and standard including (but not limited to): CSA Z662, B149.1, CSA B51, API 520/521, and applicable TSSA Regulation.• Facilitation, project management and analytical skills with the ability to establish good working relationships and communicate/work with employees at all levels of the organization.SummaryRESPONSIBILITIES:• This role primary accountability is delivering safe, reliable and cost-effective station designs for the south regions.• Responsible for operations technical support, stations equipment troubleshooting and performance assessment.• Deliver and lead Engineering Assessments, Capital and Maintenance Projects designs.• Lead and track all engineering designs documentations with required oversight and governance.• Support and lead Engineering Tasks for Integration Initiatives within the Team and the Broader Business to deliver optimization for Engineering and Operations including the Content Management Program (CMP).• Coordinate with Electrical and Control groups for relevant design requirements and reviews.• Participate in delivering turnkey packages design.• Actively participate in risk review and asset management review sessions.• Provide support for Stations Design and Operational Support Functions.• Contribute to the various industry activities to support companies’ leadership position.• Lead new stations products and equipment introductory and relevant engineering assessment.• Taking lead on replies to request for changes submitted by stakeholders.• Building strong relationships with regional operations, construction, system improvements and other stakeholdersQUALIFICATIONSRequired Qualifications:• A university degree in Engineering.• 4+ years of direct experience in Station, Pipeline and System Modelling Designs.• Exceptional communication and stakeholder skills – both written and verbal to internal and external audiences.• Analytical and Problem-Solving Skills and Advanced computer technology skills and able to learn new systems.• Knowledge of Relevant codes and standard including (but not limited to): CSA Z662, B149.1, CSA B51, API 520/521, and applicable TSSA Regulation.• Facilitation, project management and analytical skills with the ability to establish good working relationships and communicate/work with employees at all levels of the organization.Preferred:• PMP Designation• Experience in related functions for broader business context (safety & reliability, asset management, field operations, contracts and compliance).• knowledge in ASME B31.3 and B31.8, CAN/BNQ D 1784-000-5, B149.15 and B149.6.• knowledge of FMEA, QRA, and HAZOP methodologies for assessing process safety.• Awareness of natural gas distribution and customer stations designs and associated packages such as odorization and heatingPlease send your resume in confidence to paul.dusome@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

RESPONSIBILITIES:• This role primary accountability is delivering safe, reliable and cost-effective station designs for the south regions• Responsible for operations technical support, stations equipment troubleshooting and performance assessment• Deliver and lead Engineering Assessments, Capital and Maintenance Projects designs• Lead and track all engineering designs documentations with required oversight and governance• Support and lead Engineering Tasks for Integration Initiatives within the Team and the Broader Business to deliver optimization for Engineering and Operations including the Content Management Program (CMP)• Coordinate with Electrical and Control groups for relevant design requirements and reviews.• Participate in delivering turnkey packages design• Actively participate in risk review and asset management review sessions• Provide support for Stations Design and Operational Support Functions• Contribute to the various industry activities to support companies’ leadership position• Lead new stations products and equipment introductory and relevant engineering assessment• Taking lead on replies to request for changes submitted by stakeholders• Building strong relationships with regional operations, construction, system improvements and other stakeholdersQUALIFICATIONS:Required Qualifications: - *NEW requirement* - Must have at least 2 years + of engineering related work experience (post graduate) in order to be considered for the role.• A university degree in Engineering• 4+ years of direct experience in Station, Pipeline and System Modelling Designs• Exceptional communication and stakeholder skills – both written and verbal to internal and external audiences• Analytical and Problem-Solving Skills and Advanced computer technology skills and able to learn new systems.• Knowledge of Relevant codes and standard including (but not limited to): CSA Z662, B149.1, CSA B51, API 520/521, and applicable TSSA Regulation.• Facilitation, project management and analytical skills with the ability to establish good working relationships and communicate/work with employees at all levels of the organization.Preferred:• PMP Designation• Experience in related functions for broader business context (safety & reliability, asset management, field operations, contracts and compliance)• knowledge in ASME B31.3 and B31.8, CAN/BNQ D 1784-000-5, B149.15 and B149.6• knowledge of FMEA, QRA, and HAZOP methodologies for assessing process safety• Awareness of natural gas distribution and customer stations designs and associated packages such as odorization and heatingPlease send your resume in confidence to paul.dusome@randstad.ca Advantages• Responsible for operations technical support, stations equipment troubleshooting and performance assessment• Deliver and lead Engineering Assessments, Capital and Maintenance Projects designs• Lead and track all engineering designs documentations with required oversight and governance• Support and lead Engineering Tasks for Integration Initiatives within the Team and the Broader Business to deliver optimization for Engineering and Operations including the Content Management Program (CMP)• Coordinate with Electrical and Control groups for relevant design requirements and reviews.ResponsibilitiesRESPONSIBILITIES:• This role primary accountability is delivering safe, reliable and cost-effective station designs for the south regions• Responsible for operations technical support, stations equipment troubleshooting and performance assessment• Deliver and lead Engineering Assessments, Capital and Maintenance Projects designs• Lead and track all engineering designs documentations with required oversight and governance• Support and lead Engineering Tasks for Integration Initiatives within the Team and the Broader Business to deliver optimization for Engineering and Operations including the Content Management Program (CMP)• Coordinate with Electrical and Control groups for relevant design requirements and reviews.• Participate in delivering turnkey packages design• Actively participate in risk review and asset management review sessions• Provide support for Stations Design and Operational Support Functions• Contribute to the various industry activities to support companies’ leadership position• Lead new stations products and equipment introductory and relevant engineering assessment• Taking lead on replies to request for changes submitted by stakeholders• Building strong relationships with regional operations, construction, system improvements and other stakeholdersQUALIFICATIONS:Required Qualifications: - *NEW requirement* - Must have at least 2 years + of engineering related work experience (post graduate) in order to be considered for the role.• A university degree in Engineering• 4+ years of direct experience in Station, Pipeline and System Modelling Designs• Exceptional communication and stakeholder skills – both written and verbal to internal and external audiences• Analytical and Problem-Solving Skills and Advanced computer technology skills and able to learn new systems.• Knowledge of Relevant codes and standard including (but not limited to): CSA Z662, B149.1, CSA B51, API 520/521, and applicable TSSA Regulation.• Facilitation, project management and analytical skills with the ability to establish good working relationships and communicate/work with employees at all levels of the organization.Preferred:• PMP Designation• Experience in related functions for broader business context (safety & reliability, asset management, field operations, contracts and compliance)• knowledge in ASME B31.3 and B31.8, CAN/BNQ D 1784-000-5, B149.15 and B149.6• knowledge of FMEA, QRA, and HAZOP methodologies for assessing process safety• Awareness of natural gas distribution and customer stations designs and associated packages such as odorization and heatingPlease send your resume in confidence to paul.dusome@randstad.ca Qualifications• A university degree in Engineering• 4+ years of direct experience in Station, Pipeline and System Modelling Designs• Exceptional communication and stakeholder skills – both written and verbal to internal and external audiences• Analytical and Problem-Solving Skills and Advanced computer technology skills and able to learn new systems.• Knowledge of Relevant codes and standard including (but not limited to): CSA Z662, B149.1, CSA B51, API 520/521, and applicable TSSA Regulation.SummaryRESPONSIBILITIES:• This role primary accountability is delivering safe, reliable and cost-effective station designs for the south regions• Responsible for operations technical support, stations equipment troubleshooting and performance assessment• Deliver and lead Engineering Assessments, Capital and Maintenance Projects designs• Lead and track all engineering designs documentations with required oversight and governance• Support and lead Engineering Tasks for Integration Initiatives within the Team and the Broader Business to deliver optimization for Engineering and Operations including the Content Management Program (CMP)• Coordinate with Electrical and Control groups for relevant design requirements and reviews.• Participate in delivering turnkey packages design• Actively participate in risk review and asset management review sessions• Provide support for Stations Design and Operational Support Functions• Contribute to the various industry activities to support companies’ leadership position• Lead new stations products and equipment introductory and relevant engineering assessment• Taking lead on replies to request for changes submitted by stakeholders• Building strong relationships with regional operations, construction, system improvements and other stakeholdersQUALIFICATIONS:Required Qualifications: - *NEW requirement* - Must have at least 2 years + of engineering related work experience (post graduate) in order to be considered for the role.• A university degree in Engineering• 4+ years of direct experience in Station, Pipeline and System Modelling Designs• Exceptional communication and stakeholder skills – both written and verbal to internal and external audiences• Analytical and Problem-Solving Skills and Advanced computer technology skills and able to learn new systems.• Knowledge of Relevant codes and standard including (but not limited to): CSA Z662, B149.1, CSA B51, API 520/521, and applicable TSSA Regulation.• Facilitation, project management and analytical skills with the ability to establish good working relationships and communicate/work with employees at all levels of the organization.Preferred:• PMP Designation• Experience in related functions for broader business context (safety & reliability, asset management, field operations, contracts and compliance)• knowledge in ASME B31.3 and B31.8, CAN/BNQ D 1784-000-5, B149.15 and B149.6• knowledge of FMEA, QRA, and HAZOP methodologies for assessing process safety• Awareness of natural gas distribution and customer stations designs and associated packages such as odorization and heatingPlease send your resume in confidence to paul.dusome@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you passionate about customer service? Do you enjoy working in a fast-paced environment? Are you good at problem-solving? Are you a quick learner? Are you bilingual in French and English? Then we have the job for YOU!Randstad is looking for Technical Support & Bilingual Customer Service Representatives to work for a well-known optical company in the North York area. This is a permanent, full time position, to find out more, read below.Type: Permanent Industry: Optical/EyewearHours of Operation: Monday - Friday 9 am- 5:30 pm (No evenings or weekends!)Pay: $50,000- 55 000(Based on experience) Location: North York (Steeles and Jane)This is an in-office positionBenefits Vacation + Sick DaysAdvantages- Permanent - Full time, regular business hours - Competitive pay- North York Location- TTC and Highway accessible - Benefits - 2 weeks vacation + sick days - Employee discounts - Job stability Responsibilities-Providing support and processing order via phone, email & fax-Handle escalated calls that cannot be done at the CSR Levels- Utilize optical prescription to recommend specific lenses and lens coatings- Taking inbound calls from customers and clients - Processing orders in the system - Ensuring orders are set out on time- Dealing with any returns or refunds if needed- Ensure customers are provided top-notch service Qualifications-Customer service experience - MUST HAVE **Minimum two years experience of working in an Optical Laboratory or Optical Customer Serviceenvironment.-College or Technical certificate in an optical field would be considered an- Bilingual in French and Engish (asset)- Tech Savvy- Good typing speed and data entry - Team Player - Driven and initiative - Ability to go above and beyondSummaryIf you are interested and would like to learn more, apply now!1) Apply Online2) Send a copy of your resume to luda.zadorovich@randstad.ca and/or navpreet.sandhu@randstad.ca and mention "Technical Optical Customer Service Representative - North York"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Our client is looking for: Will monitor and respond to a telephone, email, and chat support queue which requires immediate response time during the business. After hours there is a 15-30 min response time. Overtime is paid when on call.Provide Level 1/2 On-Site Support for all reported end-user-related incidents. The incumbent will further diagnose a client-reported problem associated with End User Computing services (desktop, laptop, printer, peripherals, enterprise applications) that has been escalated from Level 1 (Service Desk/Front Line Technical Support), delivering prompt follow-up and updates for incident ticketsProvide inventory control and lifecycle asset management for end-user computing devices. The incumbent will be required to effectively manage the inventory control system, participate in inventory integrity audits and reviews, prepare detailed reports for inventory validation, and execute asset procurement activities.Execute PC refresh strategy. The incumbent will organize desktop and notebook hardware refresh activity for end-users and execute these refreshes in accordance with the pre-determined timeline. This requires coordinating and scheduling the refresh work activity to meet end-user availability, and following established procedures for hardware device refresh to include configuration of standard desktops/notebooks and peripherals.Process and deliver upon client service requests for Installs, Moves, Adds, Changes, & Deletes. The incumbent will execute these service request types in accordance with established service delivery response targets. This requires scheduling the work associated with the request in conjunction with other business priorities and client availability for service delivery.Participate in key software and hardware deployment projects. The incumbent will work as part of broader technology initiatives and implementations sponsored by other areas of Enterprise Services, playing a service deployment role for those major implementations. Examples include PC operating system upgrades, security software upgrades, major enterprise application rollout, major hardware upgrades, and/or rollouts.Manage and maintain On-Site Support procedures and operational documentation. The incumbent will ensure procedural documentation is maintained current and accurate. The incumbent will author updated 1st Level support scripts for the Service desk agents.AdvantagesPossible conversion to full time Possible extension of contractAbility to work with cutting edge technologies for a start up firm ResponsibilitiesThis individual will be tier 2 and tier 3 tech support. The schedule is Monday, Tuesday, Thursday on-site at 87 Wingold Ave and Wednesday, Friday on-call if there are remote or on-site work to be doneQualificationsMust Have: Must have a valid G2 driver’s license and a car.Prior experience with server support, end-user support, software support, computer hardware configuration and/or repair, Help Desk / Service Desk support.Solid understanding of network and telephony systems Proficient in their line of communication with end users and clients alike. Ability to work in a fast paced environment on site.Nice to Have: Certifications with Microsoft and/or Apple Certifications in other computer and/or software configuration support. Demonstrated knowledge and skills with server operating systems (specifically Windows Server 2012-2019), server hardware repair, and network connectivity (DHCP, DNS). Experience working with Microsoft Azure is an asset.SummaryIf you have the skills listed would love to hear from you. Please apply today! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual ENGLISH and FRENCH? Are you available and eligible to work FULL TIME? If you answered yes to all these questions, then we are looking for you to join a dynamic team.This is permanent FULL TIME position working as a Bilingual ENGLISH and FRENCH Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $18.50hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : February 14th, 2022As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (ENGLISH and FRENCH)Start date: February 14th, 2022Pay Rate: $18.50/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 8 am to 11 pm (rotational shifts) MUST BE AVAILABLE TO WORK FULL TIME Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual ENGLISH and FRENCH? Are you available and eligible to work FULL TIME? If you answered yes to all these questions, then we are looking for you to join a dynamic team.This is permanent FULL TIME position working as a Bilingual ENGLISH and FRENCH Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $18.50hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : February 7th, 2022As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (ENGLISH and FRENCH)Start date: February 7th, 2022Pay Rate: $18.50/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) MUST BE AVAILABLE TO WORK FULL TIME Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Our client in the Waterloo Region is looking for a SR. Dynamcis 365 Business system Analyst to join their team on a contract or contract to hire basis. to start as soon as possible. For this role you must have at last 5 years experience as a Business System Analyst with experience in Dynamics 365 finance modules. AdvantagesThis role can be contract, contract to hire or permanent and can interview ASAP. Responsibilities*Manage all Business System Analysis duties including, including Dynamics 365 projects with finance modules, handle configuration components of a solution, functional tasks , and work as an expert in 1-2 products*Work with Solution Owners to create product road maps and to ensure products/solutions meet business needs and that solutions are sustainable.*Work with stakeholders and vendors to develop, define, implement, and validate product workflows and definite both functional and technical integration needs along with ongoing functional (and some technical) support.Be involved with all aspects of project development including initiation, requirements, design, testing through to deployment and warranty. as well as post project support* Facilitate workshops and present business workflow and configuration design to business audiences.* Experience with IT concepts, standards, procedures, and policies including in-depth knowledge of business processes and information modeling and techniques.Qualifications5+ years as a Business System AnalystIdeally 4-5+ years of ERP Experience - Dynamics 365 - configuration - finance modules 5 years experience with relational Databases and ability to write SQL database queries. Experience with data and data mapping 5+ years experience wih work flows as well as working with the business partnersAgile and Waterfall methodologiesExcellent communication skills -Elicitition, facilitation experience -- working with 3rd party vendors, stakeholder engagement..etcMight have to do a power app within the applciation, configurations, access sql/write queries..etcSummaryIf you or anyone you know is a Dynamics 365 Business System Analyst with Finance Module experience please apply today!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.