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    17 jobs found for Technical support in Lachine, Québec

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      • Verdun, Québec
      • Contract
      The incumbent provides technical support to users of computer systems for microcomputer equipment (workstations and printers), mobile devices, and the RF network for our institutions in Quebec and the Ottawa region. He provides assistance and collaborates with the various information systems teams. In addition, he actively participates in the implementation of technology deployment projects. He coordinates the activities of service and maintenance providers in order to deploy and maintain functional equipment and infrastructure. SPECIFIC RESPONSIBILITIES:- Perform technical support for the office, network, and cellular equipment.- Provide technical and functional support for audio and video equipment (e.g. video conferences).- Perform installation and technical support for telephone sets, both physical and configuration, as well as hardware and software support for iPad, iPhone, and Windows tablets.- Assist users in the Quebec and Ottawa divisions in the use of computerized systems and equipment.- Maintain a high level of technical knowledge related to the computer environment of the divisions.- Configure and install various computer equipment including network switches installed in the divisions according to information systems standards.- Write letters, reports, procedures, and documentation required for departmental activities.- Support various stakeholders and Metro resources during corporate events such as shareholder meetings, executive presentations, etc.).- Participate and/or coordinate the deployment of new products or technological changes in divisions.- Implement new computer technologies and/or perform software upgrades.- Participate with the various stakeholders in the identification and resolution of office automation, network, mobile equipment, or network infrastructure problems.- Refer organizational and methodological problems to his/her superior. ELIGIBILITY CRITERIA:- 3 years experience in an IT environment (general support).- Technical knowledge of Microsoft Office, Windows, Ethernet, Wifi, iPad, iPhone- Ability to document procedures, write reports, and communicate with clients- Methodical and able to popularize the technique to users- Knowledge of ServiceNow an asset- Bilingualism essential (French and English, spoken and written) SKILLS:- Orientation towards quality work/service- Learning of technical aspects- Time management- Resourcefulness- Fast and sustained learning- Problem-solvingAdvantages________________________________________________________________________________________________________Responsibilities________________________________________________________________________________________________________Qualifications________________________________________________________________________________________________________Summary________________________________________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      The incumbent provides technical support to users of computer systems for microcomputer equipment (workstations and printers), mobile devices, and the RF network for our institutions in Quebec and the Ottawa region. He provides assistance and collaborates with the various information systems teams. In addition, he actively participates in the implementation of technology deployment projects. He coordinates the activities of service and maintenance providers in order to deploy and maintain functional equipment and infrastructure. SPECIFIC RESPONSIBILITIES:- Perform technical support for the office, network, and cellular equipment.- Provide technical and functional support for audio and video equipment (e.g. video conferences).- Perform installation and technical support for telephone sets, both physical and configuration, as well as hardware and software support for iPad, iPhone, and Windows tablets.- Assist users in the Quebec and Ottawa divisions in the use of computerized systems and equipment.- Maintain a high level of technical knowledge related to the computer environment of the divisions.- Configure and install various computer equipment including network switches installed in the divisions according to information systems standards.- Write letters, reports, procedures, and documentation required for departmental activities.- Support various stakeholders and Metro resources during corporate events such as shareholder meetings, executive presentations, etc.).- Participate and/or coordinate the deployment of new products or technological changes in divisions.- Implement new computer technologies and/or perform software upgrades.- Participate with the various stakeholders in the identification and resolution of office automation, network, mobile equipment, or network infrastructure problems.- Refer organizational and methodological problems to his/her superior. ELIGIBILITY CRITERIA:- 3 years experience in an IT environment (general support).- Technical knowledge of Microsoft Office, Windows, Ethernet, Wifi, iPad, iPhone- Ability to document procedures, write reports, and communicate with clients- Methodical and able to popularize the technique to users- Knowledge of ServiceNow an asset- Bilingualism essential (French and English, spoken and written) SKILLS:- Orientation towards quality work/service- Learning of technical aspects- Time management- Resourcefulness- Fast and sustained learning- Problem-solvingAdvantages________________________________________________________________________________________________________Responsibilities________________________________________________________________________________________________________Qualifications________________________________________________________________________________________________________Summary________________________________________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Verdun, Québec
      • Contract
      Being an Analyst with us means:● Have a direct impact on the customer experience● To be able to see concretely the final product of his work● Participated in a multitude of large-scale projectsYou are the ideal candidate if you master:• Experience in stakeholder management.• Supplier management experience (or monthly, worked with suppliers).• Basic knowledge of databases.• Basic programming knowledge (being able to read pseudo-code).• Knowledge of the world of payment and / or counters.• At least 3 years of technical experience in analysis, technical support or incident management.What we offer you:● A constantly evolving work environment● Environment where the complexity of technological environments promotes development and encourages work / life balance● A collaborative and dynamic work climate● Paid remuneration● Competitive social benefits● A continuous training and development programAdvantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Being an Analyst with us means:● Have a direct impact on the customer experience● To be able to see concretely the final product of his work● Participated in a multitude of large-scale projectsYou are the ideal candidate if you master:• Experience in stakeholder management.• Supplier management experience (or monthly, worked with suppliers).• Basic knowledge of databases.• Basic programming knowledge (being able to read pseudo-code).• Knowledge of the world of payment and / or counters.• At least 3 years of technical experience in analysis, technical support or incident management.What we offer you:● A constantly evolving work environment● Environment where the complexity of technological environments promotes development and encourages work / life balance● A collaborative and dynamic work climate● Paid remuneration● Competitive social benefits● A continuous training and development programAdvantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Contract
      Integration SpecialistLocation: Montréal / RemoteDuration: 12months Bilingualism : A huge assetAre you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world class company and industry leader with projects to which you would be proud to contribute? AdvantagesPlease consult with your Randstad representative to learn more about the advantages and benefits attached to this mandate.ResponsibilitiesThe role our client offers you:• Part of a team responsible for updating computers, avionic systems, visual and various other systems on flight simulators.• Involved in the development, integration and test phase of the communication between aircraft simulation software and interface instruments.• Integration Specialist on update projects, customer and engineer’s main point of contact for software related issues.• Lead and offer technical support to software engineers during integration of their systems.• Asked to travel around the world at customer sites and integrate the software solutions developed in house.QualificationsOur ideal candidate has: • Bachelor Degree in Engineering or Computer Sciences.• Knowledge of C, C++ and FORTRAN programming languages and scripting languages• Knowledge of AIX / LINUX / Windows operating systems.• Understanding of operating system concepts, computer architectures, aircraft simulation software and the interface with aircraft instruments.• Software integration experience• Ability to troubleshoot problems• Knowledge of techniques and tools used for software debugging (.NET and/or Windbg, DBX, GDB).• Knowledge of simulated systems and instruments/avionics interface an asset.• Knowledge of at least one source code revision software (e.g. Starteam, Github Enterprise)• Strong planning and organizational skill. Ability to adapt quickly to changes in technology.• Demonstrate flexibility and strong project and assigned tasks ownership as well as ability to work and make decisions unsupervised.• Excellent communication skills.• Result-oriented.• Self-motivated, independent, dynamic, team player, like challenges.• Dealing with customer experience is considered an asset.• Bilingualism in both French and English is required.SummaryIntegration SpecialistLocation: Montréal / RemoteDuration: 12months Bilingualism : A huge assetRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Integration SpecialistLocation: Montréal / RemoteDuration: 12months Bilingualism : A huge assetAre you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world class company and industry leader with projects to which you would be proud to contribute? AdvantagesPlease consult with your Randstad representative to learn more about the advantages and benefits attached to this mandate.ResponsibilitiesThe role our client offers you:• Part of a team responsible for updating computers, avionic systems, visual and various other systems on flight simulators.• Involved in the development, integration and test phase of the communication between aircraft simulation software and interface instruments.• Integration Specialist on update projects, customer and engineer’s main point of contact for software related issues.• Lead and offer technical support to software engineers during integration of their systems.• Asked to travel around the world at customer sites and integrate the software solutions developed in house.QualificationsOur ideal candidate has: • Bachelor Degree in Engineering or Computer Sciences.• Knowledge of C, C++ and FORTRAN programming languages and scripting languages• Knowledge of AIX / LINUX / Windows operating systems.• Understanding of operating system concepts, computer architectures, aircraft simulation software and the interface with aircraft instruments.• Software integration experience• Ability to troubleshoot problems• Knowledge of techniques and tools used for software debugging (.NET and/or Windbg, DBX, GDB).• Knowledge of simulated systems and instruments/avionics interface an asset.• Knowledge of at least one source code revision software (e.g. Starteam, Github Enterprise)• Strong planning and organizational skill. Ability to adapt quickly to changes in technology.• Demonstrate flexibility and strong project and assigned tasks ownership as well as ability to work and make decisions unsupervised.• Excellent communication skills.• Result-oriented.• Self-motivated, independent, dynamic, team player, like challenges.• Dealing with customer experience is considered an asset.• Bilingualism in both French and English is required.SummaryIntegration SpecialistLocation: Montréal / RemoteDuration: 12months Bilingualism : A huge assetRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      You will be responsible for resolving customer issues reported to our client via phone, web, online forums, and other channels all the while documenting these for future use in the Knowledge Base. What’s your role?• Provide timely, friendly and efficient assistance to our client’s customers on a variety of issues and questions • Document problems and solutions in concise and clear articles for the knowledgebase • Research, verify, and document product issues • Manage customer expectations by providing timely updates on progress Required skills: • 1-3 years’ applicable IT experience • Excellent written and verbal English communication skills. (Additional language skills are a plus.) • A passion for helping people • Aptitude for problem-solving • Ability to thrive in a fast-changing environment Desirable Skills (but not essential): • Familiarity using Vault or competitive PDM/PLM products • Interest in learning introductory CAD skills • Customer service experience • Associates or BS degree in Information Technology, Computer Science, or equivalent work experience • Acceptable certifications: MCSE, MCSA or other industry standard certification • Functional Knowledge of Web Architecture (.NET, IIS) • Windows Server (2008R2 - 2016) • Windows (7-10) • Microsoft SQL (2008R2-2017) • Ability to write administration scripts • Experience installing, configuring, maintaining, and troubleshooting workstation and server operating systems from Microsoft. • Solid understanding of routers, firewalls, web servers, web proxy servers, Active Directory, Group Policies, Windows security, DHCP, DNS, and WINS • Knowledge of structured programming languages including LISP, VB, VBA, C, and C++ How will you help ?• Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail • Decisive Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner • Accountable Holding yourself and others accountable to meet commitments • Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm • A Nimble Learner Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities • A Team Player Building partnerships and working collaboratively with others to meet shared objectives • Valuing Differences Recognizing the value that different perspectives and cultures bring to an organization AdvantagesYou will be responsible for resolving customer issues reported to our client via phone, web, online forums, and other channels all the while documenting these for future use in the Knowledge Base. What’s your role?• Provide timely, friendly and efficient assistance to our client’s customers on a variety of issues and questions • Document problems and solutions in concise and clear articles for the knowledgebase • Research, verify, and document product issues • Manage customer expectations by providing timely updates on progress Required skills: • 1-3 years’ applicable IT experience • Excellent written and verbal English communication skills. (Additional language skills are a plus.) • A passion for helping people • Aptitude for problem-solving • Ability to thrive in a fast-changing environment Desirable Skills (but not essential): • Familiarity using Vault or competitive PDM/PLM products • Interest in learning introductory CAD skills • Customer service experience • Associates or BS degree in Information Technology, Computer Science, or equivalent work experience • Acceptable certifications: MCSE, MCSA or other industry standard certification • Functional Knowledge of Web Architecture (.NET, IIS) • Windows Server (2008R2 - 2016) • Windows (7-10) • Microsoft SQL (2008R2-2017) • Ability to write administration scripts • Experience installing, configuring, maintaining, and troubleshooting workstation and server operating systems from Microsoft. • Solid understanding of routers, firewalls, web servers, web proxy servers, Active Directory, Group Policies, Windows security, DHCP, DNS, and WINS • Knowledge of structured programming languages including LISP, VB, VBA, C, and C++ How will you help ?• Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail • Decisive Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner • Accountable Holding yourself and others accountable to meet commitments • Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm • A Nimble Learner Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities • A Team Player Building partnerships and working collaboratively with others to meet shared objectives • Valuing Differences Recognizing the value that different perspectives and cultures bring to an organization ResponsibilitiesYou will be responsible for resolving customer issues reported to our client via phone, web, online forums, and other channels all the while documenting these for future use in the Knowledge Base. What’s your role?• Provide timely, friendly and efficient assistance to our client’s customers on a variety of issues and questions • Document problems and solutions in concise and clear articles for the knowledgebase • Research, verify, and document product issues • Manage customer expectations by providing timely updates on progress Required skills: • 1-3 years’ applicable IT experience • Excellent written and verbal English communication skills. (Additional language skills are a plus.) • A passion for helping people • Aptitude for problem-solving • Ability to thrive in a fast-changing environment Desirable Skills (but not essential): • Familiarity using Vault or competitive PDM/PLM products • Interest in learning introductory CAD skills • Customer service experience • Associates or BS degree in Information Technology, Computer Science, or equivalent work experience • Acceptable certifications: MCSE, MCSA or other industry standard certification • Functional Knowledge of Web Architecture (.NET, IIS) • Windows Server (2008R2 - 2016) • Windows (7-10) • Microsoft SQL (2008R2-2017) • Ability to write administration scripts • Experience installing, configuring, maintaining, and troubleshooting workstation and server operating systems from Microsoft. • Solid understanding of routers, firewalls, web servers, web proxy servers, Active Directory, Group Policies, Windows security, DHCP, DNS, and WINS • Knowledge of structured programming languages including LISP, VB, VBA, C, and C++ How will you help ?• Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail • Decisive Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner • Accountable Holding yourself and others accountable to meet commitments • Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm • A Nimble Learner Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities • A Team Player Building partnerships and working collaboratively with others to meet shared objectives • Valuing Differences Recognizing the value that different perspectives and cultures bring to an organization QualificationsYou will be responsible for resolving customer issues reported to our client via phone, web, online forums, and other channels all the while documenting these for future use in the Knowledge Base. What’s your role?• Provide timely, friendly and efficient assistance to our client’s customers on a variety of issues and questions • Document problems and solutions in concise and clear articles for the knowledgebase • Research, verify, and document product issues • Manage customer expectations by providing timely updates on progress Required skills: • 1-3 years’ applicable IT experience • Excellent written and verbal English communication skills. (Additional language skills are a plus.) • A passion for helping people • Aptitude for problem-solving • Ability to thrive in a fast-changing environment Desirable Skills (but not essential): • Familiarity using Vault or competitive PDM/PLM products • Interest in learning introductory CAD skills • Customer service experience • Associates or BS degree in Information Technology, Computer Science, or equivalent work experience • Acceptable certifications: MCSE, MCSA or other industry standard certification • Functional Knowledge of Web Architecture (.NET, IIS) • Windows Server (2008R2 - 2016) • Windows (7-10) • Microsoft SQL (2008R2-2017) • Ability to write administration scripts • Experience installing, configuring, maintaining, and troubleshooting workstation and server operating systems from Microsoft. • Solid understanding of routers, firewalls, web servers, web proxy servers, Active Directory, Group Policies, Windows security, DHCP, DNS, and WINS • Knowledge of structured programming languages including LISP, VB, VBA, C, and C++ How will you help ?• Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail • Decisive Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner • Accountable Holding yourself and others accountable to meet commitments • Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm • A Nimble Learner Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities • A Team Player Building partnerships and working collaboratively with others to meet shared objectives • Valuing Differences Recognizing the value that different perspectives and cultures bring to an organization SummaryYou will be responsible for resolving customer issues reported to our client via phone, web, online forums, and other channels all the while documenting these for future use in the Knowledge Base. What’s your role?• Provide timely, friendly and efficient assistance to our client’s customers on a variety of issues and questions • Document problems and solutions in concise and clear articles for the knowledgebase • Research, verify, and document product issues • Manage customer expectations by providing timely updates on progress Required skills: • 1-3 years’ applicable IT experience • Excellent written and verbal English communication skills. (Additional language skills are a plus.) • A passion for helping people • Aptitude for problem-solving • Ability to thrive in a fast-changing environment Desirable Skills (but not essential): • Familiarity using Vault or competitive PDM/PLM products • Interest in learning introductory CAD skills • Customer service experience • Associates or BS degree in Information Technology, Computer Science, or equivalent work experience • Acceptable certifications: MCSE, MCSA or other industry standard certification • Functional Knowledge of Web Architecture (.NET, IIS) • Windows Server (2008R2 - 2016) • Windows (7-10) • Microsoft SQL (2008R2-2017) • Ability to write administration scripts • Experience installing, configuring, maintaining, and troubleshooting workstation and server operating systems from Microsoft. • Solid understanding of routers, firewalls, web servers, web proxy servers, Active Directory, Group Policies, Windows security, DHCP, DNS, and WINS • Knowledge of structured programming languages including LISP, VB, VBA, C, and C++ How will you help ?• Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail • Decisive Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner • Accountable Holding yourself and others accountable to meet commitments • Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm • A Nimble Learner Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities • A Team Player Building partnerships and working collaboratively with others to meet shared objectives • Valuing Differences Recognizing the value that different perspectives and cultures bring to an organization Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      You will be responsible for resolving customer issues reported to our client via phone, web, online forums, and other channels all the while documenting these for future use in the Knowledge Base. What’s your role?• Provide timely, friendly and efficient assistance to our client’s customers on a variety of issues and questions • Document problems and solutions in concise and clear articles for the knowledgebase • Research, verify, and document product issues • Manage customer expectations by providing timely updates on progress Required skills: • 1-3 years’ applicable IT experience • Excellent written and verbal English communication skills. (Additional language skills are a plus.) • A passion for helping people • Aptitude for problem-solving • Ability to thrive in a fast-changing environment Desirable Skills (but not essential): • Familiarity using Vault or competitive PDM/PLM products • Interest in learning introductory CAD skills • Customer service experience • Associates or BS degree in Information Technology, Computer Science, or equivalent work experience • Acceptable certifications: MCSE, MCSA or other industry standard certification • Functional Knowledge of Web Architecture (.NET, IIS) • Windows Server (2008R2 - 2016) • Windows (7-10) • Microsoft SQL (2008R2-2017) • Ability to write administration scripts • Experience installing, configuring, maintaining, and troubleshooting workstation and server operating systems from Microsoft. • Solid understanding of routers, firewalls, web servers, web proxy servers, Active Directory, Group Policies, Windows security, DHCP, DNS, and WINS • Knowledge of structured programming languages including LISP, VB, VBA, C, and C++ How will you help ?• Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail • Decisive Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner • Accountable Holding yourself and others accountable to meet commitments • Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm • A Nimble Learner Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities • A Team Player Building partnerships and working collaboratively with others to meet shared objectives • Valuing Differences Recognizing the value that different perspectives and cultures bring to an organization AdvantagesYou will be responsible for resolving customer issues reported to our client via phone, web, online forums, and other channels all the while documenting these for future use in the Knowledge Base. What’s your role?• Provide timely, friendly and efficient assistance to our client’s customers on a variety of issues and questions • Document problems and solutions in concise and clear articles for the knowledgebase • Research, verify, and document product issues • Manage customer expectations by providing timely updates on progress Required skills: • 1-3 years’ applicable IT experience • Excellent written and verbal English communication skills. (Additional language skills are a plus.) • A passion for helping people • Aptitude for problem-solving • Ability to thrive in a fast-changing environment Desirable Skills (but not essential): • Familiarity using Vault or competitive PDM/PLM products • Interest in learning introductory CAD skills • Customer service experience • Associates or BS degree in Information Technology, Computer Science, or equivalent work experience • Acceptable certifications: MCSE, MCSA or other industry standard certification • Functional Knowledge of Web Architecture (.NET, IIS) • Windows Server (2008R2 - 2016) • Windows (7-10) • Microsoft SQL (2008R2-2017) • Ability to write administration scripts • Experience installing, configuring, maintaining, and troubleshooting workstation and server operating systems from Microsoft. • Solid understanding of routers, firewalls, web servers, web proxy servers, Active Directory, Group Policies, Windows security, DHCP, DNS, and WINS • Knowledge of structured programming languages including LISP, VB, VBA, C, and C++ How will you help ?• Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail • Decisive Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner • Accountable Holding yourself and others accountable to meet commitments • Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm • A Nimble Learner Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities • A Team Player Building partnerships and working collaboratively with others to meet shared objectives • Valuing Differences Recognizing the value that different perspectives and cultures bring to an organization ResponsibilitiesYou will be responsible for resolving customer issues reported to our client via phone, web, online forums, and other channels all the while documenting these for future use in the Knowledge Base. What’s your role?• Provide timely, friendly and efficient assistance to our client’s customers on a variety of issues and questions • Document problems and solutions in concise and clear articles for the knowledgebase • Research, verify, and document product issues • Manage customer expectations by providing timely updates on progress Required skills: • 1-3 years’ applicable IT experience • Excellent written and verbal English communication skills. (Additional language skills are a plus.) • A passion for helping people • Aptitude for problem-solving • Ability to thrive in a fast-changing environment Desirable Skills (but not essential): • Familiarity using Vault or competitive PDM/PLM products • Interest in learning introductory CAD skills • Customer service experience • Associates or BS degree in Information Technology, Computer Science, or equivalent work experience • Acceptable certifications: MCSE, MCSA or other industry standard certification • Functional Knowledge of Web Architecture (.NET, IIS) • Windows Server (2008R2 - 2016) • Windows (7-10) • Microsoft SQL (2008R2-2017) • Ability to write administration scripts • Experience installing, configuring, maintaining, and troubleshooting workstation and server operating systems from Microsoft. • Solid understanding of routers, firewalls, web servers, web proxy servers, Active Directory, Group Policies, Windows security, DHCP, DNS, and WINS • Knowledge of structured programming languages including LISP, VB, VBA, C, and C++ How will you help ?• Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail • Decisive Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner • Accountable Holding yourself and others accountable to meet commitments • Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm • A Nimble Learner Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities • A Team Player Building partnerships and working collaboratively with others to meet shared objectives • Valuing Differences Recognizing the value that different perspectives and cultures bring to an organization QualificationsYou will be responsible for resolving customer issues reported to our client via phone, web, online forums, and other channels all the while documenting these for future use in the Knowledge Base. What’s your role?• Provide timely, friendly and efficient assistance to our client’s customers on a variety of issues and questions • Document problems and solutions in concise and clear articles for the knowledgebase • Research, verify, and document product issues • Manage customer expectations by providing timely updates on progress Required skills: • 1-3 years’ applicable IT experience • Excellent written and verbal English communication skills. (Additional language skills are a plus.) • A passion for helping people • Aptitude for problem-solving • Ability to thrive in a fast-changing environment Desirable Skills (but not essential): • Familiarity using Vault or competitive PDM/PLM products • Interest in learning introductory CAD skills • Customer service experience • Associates or BS degree in Information Technology, Computer Science, or equivalent work experience • Acceptable certifications: MCSE, MCSA or other industry standard certification • Functional Knowledge of Web Architecture (.NET, IIS) • Windows Server (2008R2 - 2016) • Windows (7-10) • Microsoft SQL (2008R2-2017) • Ability to write administration scripts • Experience installing, configuring, maintaining, and troubleshooting workstation and server operating systems from Microsoft. • Solid understanding of routers, firewalls, web servers, web proxy servers, Active Directory, Group Policies, Windows security, DHCP, DNS, and WINS • Knowledge of structured programming languages including LISP, VB, VBA, C, and C++ How will you help ?• Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail • Decisive Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner • Accountable Holding yourself and others accountable to meet commitments • Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm • A Nimble Learner Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities • A Team Player Building partnerships and working collaboratively with others to meet shared objectives • Valuing Differences Recognizing the value that different perspectives and cultures bring to an organization SummaryYou will be responsible for resolving customer issues reported to our client via phone, web, online forums, and other channels all the while documenting these for future use in the Knowledge Base. What’s your role?• Provide timely, friendly and efficient assistance to our client’s customers on a variety of issues and questions • Document problems and solutions in concise and clear articles for the knowledgebase • Research, verify, and document product issues • Manage customer expectations by providing timely updates on progress Required skills: • 1-3 years’ applicable IT experience • Excellent written and verbal English communication skills. (Additional language skills are a plus.) • A passion for helping people • Aptitude for problem-solving • Ability to thrive in a fast-changing environment Desirable Skills (but not essential): • Familiarity using Vault or competitive PDM/PLM products • Interest in learning introductory CAD skills • Customer service experience • Associates or BS degree in Information Technology, Computer Science, or equivalent work experience • Acceptable certifications: MCSE, MCSA or other industry standard certification • Functional Knowledge of Web Architecture (.NET, IIS) • Windows Server (2008R2 - 2016) • Windows (7-10) • Microsoft SQL (2008R2-2017) • Ability to write administration scripts • Experience installing, configuring, maintaining, and troubleshooting workstation and server operating systems from Microsoft. • Solid understanding of routers, firewalls, web servers, web proxy servers, Active Directory, Group Policies, Windows security, DHCP, DNS, and WINS • Knowledge of structured programming languages including LISP, VB, VBA, C, and C++ How will you help ?• Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail • Decisive Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner • Accountable Holding yourself and others accountable to meet commitments • Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm • A Nimble Learner Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities • A Team Player Building partnerships and working collaboratively with others to meet shared objectives • Valuing Differences Recognizing the value that different perspectives and cultures bring to an organization Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Description:Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system. May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected Location: remote from anywhere. Agent technical support Level 1 (a)Skills: ◦ Bilingual – French and English (b)◦ Basic diagnostic and troubleshooting abilities (c)◦ Familiar with store system environment (Sobeys will provide training) (d)◦ Good communicator (b) Responsibilities: ◦ Provide project communications as defined by each project (i.e. confirm readiness, scheduled deployments, post deployment status, etc.) ◦ Provide Level 1 support during project deployment and warranty period ◦ Conduit with Level 2 support to ensure issues are picked up and resolved as soon as possible ◦ Daily reporting on issue status ◦ Daily calls with stakeholders ◦ Log in tickets in Sobeys ITSM system ◦ Diagnostic and basic trouble shootingAdvantagesDescription:Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system. May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected Location: remote from anywhere. Agent technical support Level 1 (a)Skills: ◦ Bilingual – French and English (b)◦ Basic diagnostic and troubleshooting abilities (c)◦ Familiar with store system environment (Sobeys will provide training) (d)◦ Good communicator (b) Responsibilities: ◦ Provide project communications as defined by each project (i.e. confirm readiness, scheduled deployments, post deployment status, etc.) ◦ Provide Level 1 support during project deployment and warranty period ◦ Conduit with Level 2 support to ensure issues are picked up and resolved as soon as possible ◦ Daily reporting on issue status ◦ Daily calls with stakeholders ◦ Log in tickets in Sobeys ITSM system ◦ Diagnostic and basic trouble shootingResponsibilitiesDescription:Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system. May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected Location: remote from anywhere. Agent technical support Level 1 (a)Skills: ◦ Bilingual – French and English (b)◦ Basic diagnostic and troubleshooting abilities (c)◦ Familiar with store system environment (Sobeys will provide training) (d)◦ Good communicator (b) Responsibilities: ◦ Provide project communications as defined by each project (i.e. confirm readiness, scheduled deployments, post deployment status, etc.) ◦ Provide Level 1 support during project deployment and warranty period ◦ Conduit with Level 2 support to ensure issues are picked up and resolved as soon as possible ◦ Daily reporting on issue status ◦ Daily calls with stakeholders ◦ Log in tickets in Sobeys ITSM system ◦ Diagnostic and basic trouble shootingQualificationsDescription:Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system. May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected Location: remote from anywhere. Agent technical support Level 1 (a)Skills: ◦ Bilingual – French and English (b)◦ Basic diagnostic and troubleshooting abilities (c)◦ Familiar with store system environment (Sobeys will provide training) (d)◦ Good communicator (b) Responsibilities: ◦ Provide project communications as defined by each project (i.e. confirm readiness, scheduled deployments, post deployment status, etc.) ◦ Provide Level 1 support during project deployment and warranty period ◦ Conduit with Level 2 support to ensure issues are picked up and resolved as soon as possible ◦ Daily reporting on issue status ◦ Daily calls with stakeholders ◦ Log in tickets in Sobeys ITSM system ◦ Diagnostic and basic trouble shootingSummaryDescription:Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system. May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected Location: remote from anywhere. Agent technical support Level 1 (a)Skills: ◦ Bilingual – French and English (b)◦ Basic diagnostic and troubleshooting abilities (c)◦ Familiar with store system environment (Sobeys will provide training) (d)◦ Good communicator (b) Responsibilities: ◦ Provide project communications as defined by each project (i.e. confirm readiness, scheduled deployments, post deployment status, etc.) ◦ Provide Level 1 support during project deployment and warranty period ◦ Conduit with Level 2 support to ensure issues are picked up and resolved as soon as possible ◦ Daily reporting on issue status ◦ Daily calls with stakeholders ◦ Log in tickets in Sobeys ITSM system ◦ Diagnostic and basic trouble shootingRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Description:Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system. May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected Location: remote from anywhere. Agent technical support Level 1 (a)Skills: ◦ Bilingual – French and English (b)◦ Basic diagnostic and troubleshooting abilities (c)◦ Familiar with store system environment (Sobeys will provide training) (d)◦ Good communicator (b) Responsibilities: ◦ Provide project communications as defined by each project (i.e. confirm readiness, scheduled deployments, post deployment status, etc.) ◦ Provide Level 1 support during project deployment and warranty period ◦ Conduit with Level 2 support to ensure issues are picked up and resolved as soon as possible ◦ Daily reporting on issue status ◦ Daily calls with stakeholders ◦ Log in tickets in Sobeys ITSM system ◦ Diagnostic and basic trouble shootingAdvantagesDescription:Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system. May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected Location: remote from anywhere. Agent technical support Level 1 (a)Skills: ◦ Bilingual – French and English (b)◦ Basic diagnostic and troubleshooting abilities (c)◦ Familiar with store system environment (Sobeys will provide training) (d)◦ Good communicator (b) Responsibilities: ◦ Provide project communications as defined by each project (i.e. confirm readiness, scheduled deployments, post deployment status, etc.) ◦ Provide Level 1 support during project deployment and warranty period ◦ Conduit with Level 2 support to ensure issues are picked up and resolved as soon as possible ◦ Daily reporting on issue status ◦ Daily calls with stakeholders ◦ Log in tickets in Sobeys ITSM system ◦ Diagnostic and basic trouble shootingResponsibilitiesDescription:Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system. May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected Location: remote from anywhere. Agent technical support Level 1 (a)Skills: ◦ Bilingual – French and English (b)◦ Basic diagnostic and troubleshooting abilities (c)◦ Familiar with store system environment (Sobeys will provide training) (d)◦ Good communicator (b) Responsibilities: ◦ Provide project communications as defined by each project (i.e. confirm readiness, scheduled deployments, post deployment status, etc.) ◦ Provide Level 1 support during project deployment and warranty period ◦ Conduit with Level 2 support to ensure issues are picked up and resolved as soon as possible ◦ Daily reporting on issue status ◦ Daily calls with stakeholders ◦ Log in tickets in Sobeys ITSM system ◦ Diagnostic and basic trouble shootingQualificationsDescription:Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system. May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected Location: remote from anywhere. Agent technical support Level 1 (a)Skills: ◦ Bilingual – French and English (b)◦ Basic diagnostic and troubleshooting abilities (c)◦ Familiar with store system environment (Sobeys will provide training) (d)◦ Good communicator (b) Responsibilities: ◦ Provide project communications as defined by each project (i.e. confirm readiness, scheduled deployments, post deployment status, etc.) ◦ Provide Level 1 support during project deployment and warranty period ◦ Conduit with Level 2 support to ensure issues are picked up and resolved as soon as possible ◦ Daily reporting on issue status ◦ Daily calls with stakeholders ◦ Log in tickets in Sobeys ITSM system ◦ Diagnostic and basic trouble shootingSummaryDescription:Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system. May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected Location: remote from anywhere. Agent technical support Level 1 (a)Skills: ◦ Bilingual – French and English (b)◦ Basic diagnostic and troubleshooting abilities (c)◦ Familiar with store system environment (Sobeys will provide training) (d)◦ Good communicator (b) Responsibilities: ◦ Provide project communications as defined by each project (i.e. confirm readiness, scheduled deployments, post deployment status, etc.) ◦ Provide Level 1 support during project deployment and warranty period ◦ Conduit with Level 2 support to ensure issues are picked up and resolved as soon as possible ◦ Daily reporting on issue status ◦ Daily calls with stakeholders ◦ Log in tickets in Sobeys ITSM system ◦ Diagnostic and basic trouble shootingRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      You are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Advantages37.5 hours per weekWork from homeDynamic environmentBilingual environmentResponsibilities• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company?Qualifications• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)SummaryYou are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual (10/10 in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      You are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Advantages37.5 hours per weekWork from homeDynamic environmentBilingual environmentResponsibilities• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company?Qualifications• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)SummaryYou are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual (10/10 in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Job DescriptionPosition based in Montreal100% remote6 months renewable________________________________________________________________Position OverviewActively engage with our client customers from the AutoCAD Plant 3d community by providing solutions, direction, and general troubleshooting.Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting screencasts, hosting Q&A sessions on our online communities, and publishing technical articles in our client’s Knowledge Network.ResponsibilitiesTechnical Support•Respond to support requests via multiple channels and following documented processes•Document support interactions in a company-wide case management system•Advance unresolved issues to senior staff as required•Research, verify, and document product defects•Actively handle personal backlog of support requests•Manage customer and partner expectations by providing timely updates on progressMinimum Qualifications•Bachelor's degree or related•3 years of AutoCAD Plant 3d industry experience•Strong customer service, troubleshooting, and analytical skills•Strong written and verbal English communication skills. Additional language skills are advantageousPreferred Qualifications•Experience using other AutoCAD Toolsets•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality mannerThe Ideal Candidate•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner•Strategic: offering articulate recommendations and rationale and builds support with key decision makers•A wet sponge: actively listening to others in order to communicate technical information clearly and concisely•Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills•Influential: being a role model inspiring others and affecting a positive impactAdvantagesJob DescriptionPosition based in Montreal100% remote6 months renewable________________________________________________________________Position OverviewActively engage with our client customers from the AutoCAD Plant 3d community by providing solutions, direction, and general troubleshooting.Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting screencasts, hosting Q&A sessions on our online communities, and publishing technical articles in our client’s Knowledge Network.ResponsibilitiesTechnical Support•Respond to support requests via multiple channels and following documented processes•Document support interactions in a company-wide case management system•Advance unresolved issues to senior staff as required•Research, verify, and document product defects•Actively handle personal backlog of support requests•Manage customer and partner expectations by providing timely updates on progressMinimum Qualifications•Bachelor's degree or related•3 years of AutoCAD Plant 3d industry experience•Strong customer service, troubleshooting, and analytical skills•Strong written and verbal English communication skills. Additional language skills are advantageousPreferred Qualifications•Experience using other AutoCAD Toolsets•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality mannerThe Ideal Candidate•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner•Strategic: offering articulate recommendations and rationale and builds support with key decision makers•A wet sponge: actively listening to others in order to communicate technical information clearly and concisely•Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills•Influential: being a role model inspiring others and affecting a positive impactResponsibilitiesJob DescriptionPosition based in Montreal100% remote6 months renewable________________________________________________________________Position OverviewActively engage with our client customers from the AutoCAD Plant 3d community by providing solutions, direction, and general troubleshooting.Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting screencasts, hosting Q&A sessions on our online communities, and publishing technical articles in our client’s Knowledge Network.ResponsibilitiesTechnical Support•Respond to support requests via multiple channels and following documented processes•Document support interactions in a company-wide case management system•Advance unresolved issues to senior staff as required•Research, verify, and document product defects•Actively handle personal backlog of support requests•Manage customer and partner expectations by providing timely updates on progressMinimum Qualifications•Bachelor's degree or related•3 years of AutoCAD Plant 3d industry experience•Strong customer service, troubleshooting, and analytical skills•Strong written and verbal English communication skills. Additional language skills are advantageousPreferred Qualifications•Experience using other AutoCAD Toolsets•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality mannerThe Ideal Candidate•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner•Strategic: offering articulate recommendations and rationale and builds support with key decision makers•A wet sponge: actively listening to others in order to communicate technical information clearly and concisely•Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills•Influential: being a role model inspiring others and affecting a positive impactQualificationsJob DescriptionPosition based in Montreal100% remote6 months renewable________________________________________________________________Position OverviewActively engage with our client customers from the AutoCAD Plant 3d community by providing solutions, direction, and general troubleshooting.Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting screencasts, hosting Q&A sessions on our online communities, and publishing technical articles in our client’s Knowledge Network.ResponsibilitiesTechnical Support•Respond to support requests via multiple channels and following documented processes•Document support interactions in a company-wide case management system•Advance unresolved issues to senior staff as required•Research, verify, and document product defects•Actively handle personal backlog of support requests•Manage customer and partner expectations by providing timely updates on progressMinimum Qualifications•Bachelor's degree or related•3 years of AutoCAD Plant 3d industry experience•Strong customer service, troubleshooting, and analytical skills•Strong written and verbal English communication skills. Additional language skills are advantageousPreferred Qualifications•Experience using other AutoCAD Toolsets•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality mannerThe Ideal Candidate•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner•Strategic: offering articulate recommendations and rationale and builds support with key decision makers•A wet sponge: actively listening to others in order to communicate technical information clearly and concisely•Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills•Influential: being a role model inspiring others and affecting a positive impactSummaryJob DescriptionPosition based in Montreal100% remote6 months renewable________________________________________________________________Position OverviewActively engage with our client customers from the AutoCAD Plant 3d community by providing solutions, direction, and general troubleshooting.Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting screencasts, hosting Q&A sessions on our online communities, and publishing technical articles in our client’s Knowledge Network.ResponsibilitiesTechnical Support•Respond to support requests via multiple channels and following documented processes•Document support interactions in a company-wide case management system•Advance unresolved issues to senior staff as required•Research, verify, and document product defects•Actively handle personal backlog of support requests•Manage customer and partner expectations by providing timely updates on progressMinimum Qualifications•Bachelor's degree or related•3 years of AutoCAD Plant 3d industry experience•Strong customer service, troubleshooting, and analytical skills•Strong written and verbal English communication skills. Additional language skills are advantageousPreferred Qualifications•Experience using other AutoCAD Toolsets•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality mannerThe Ideal Candidate•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner•Strategic: offering articulate recommendations and rationale and builds support with key decision makers•A wet sponge: actively listening to others in order to communicate technical information clearly and concisely•Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills•Influential: being a role model inspiring others and affecting a positive impactRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Job DescriptionPosition based in Montreal100% remote6 months renewable________________________________________________________________Position OverviewActively engage with our client customers from the AutoCAD Plant 3d community by providing solutions, direction, and general troubleshooting.Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting screencasts, hosting Q&A sessions on our online communities, and publishing technical articles in our client’s Knowledge Network.ResponsibilitiesTechnical Support•Respond to support requests via multiple channels and following documented processes•Document support interactions in a company-wide case management system•Advance unresolved issues to senior staff as required•Research, verify, and document product defects•Actively handle personal backlog of support requests•Manage customer and partner expectations by providing timely updates on progressMinimum Qualifications•Bachelor's degree or related•3 years of AutoCAD Plant 3d industry experience•Strong customer service, troubleshooting, and analytical skills•Strong written and verbal English communication skills. Additional language skills are advantageousPreferred Qualifications•Experience using other AutoCAD Toolsets•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality mannerThe Ideal Candidate•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner•Strategic: offering articulate recommendations and rationale and builds support with key decision makers•A wet sponge: actively listening to others in order to communicate technical information clearly and concisely•Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills•Influential: being a role model inspiring others and affecting a positive impactAdvantagesJob DescriptionPosition based in Montreal100% remote6 months renewable________________________________________________________________Position OverviewActively engage with our client customers from the AutoCAD Plant 3d community by providing solutions, direction, and general troubleshooting.Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting screencasts, hosting Q&A sessions on our online communities, and publishing technical articles in our client’s Knowledge Network.ResponsibilitiesTechnical Support•Respond to support requests via multiple channels and following documented processes•Document support interactions in a company-wide case management system•Advance unresolved issues to senior staff as required•Research, verify, and document product defects•Actively handle personal backlog of support requests•Manage customer and partner expectations by providing timely updates on progressMinimum Qualifications•Bachelor's degree or related•3 years of AutoCAD Plant 3d industry experience•Strong customer service, troubleshooting, and analytical skills•Strong written and verbal English communication skills. Additional language skills are advantageousPreferred Qualifications•Experience using other AutoCAD Toolsets•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality mannerThe Ideal Candidate•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner•Strategic: offering articulate recommendations and rationale and builds support with key decision makers•A wet sponge: actively listening to others in order to communicate technical information clearly and concisely•Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills•Influential: being a role model inspiring others and affecting a positive impactResponsibilitiesJob DescriptionPosition based in Montreal100% remote6 months renewable________________________________________________________________Position OverviewActively engage with our client customers from the AutoCAD Plant 3d community by providing solutions, direction, and general troubleshooting.Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting screencasts, hosting Q&A sessions on our online communities, and publishing technical articles in our client’s Knowledge Network.ResponsibilitiesTechnical Support•Respond to support requests via multiple channels and following documented processes•Document support interactions in a company-wide case management system•Advance unresolved issues to senior staff as required•Research, verify, and document product defects•Actively handle personal backlog of support requests•Manage customer and partner expectations by providing timely updates on progressMinimum Qualifications•Bachelor's degree or related•3 years of AutoCAD Plant 3d industry experience•Strong customer service, troubleshooting, and analytical skills•Strong written and verbal English communication skills. Additional language skills are advantageousPreferred Qualifications•Experience using other AutoCAD Toolsets•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality mannerThe Ideal Candidate•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner•Strategic: offering articulate recommendations and rationale and builds support with key decision makers•A wet sponge: actively listening to others in order to communicate technical information clearly and concisely•Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills•Influential: being a role model inspiring others and affecting a positive impactQualificationsJob DescriptionPosition based in Montreal100% remote6 months renewable________________________________________________________________Position OverviewActively engage with our client customers from the AutoCAD Plant 3d community by providing solutions, direction, and general troubleshooting.Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting screencasts, hosting Q&A sessions on our online communities, and publishing technical articles in our client’s Knowledge Network.ResponsibilitiesTechnical Support•Respond to support requests via multiple channels and following documented processes•Document support interactions in a company-wide case management system•Advance unresolved issues to senior staff as required•Research, verify, and document product defects•Actively handle personal backlog of support requests•Manage customer and partner expectations by providing timely updates on progressMinimum Qualifications•Bachelor's degree or related•3 years of AutoCAD Plant 3d industry experience•Strong customer service, troubleshooting, and analytical skills•Strong written and verbal English communication skills. Additional language skills are advantageousPreferred Qualifications•Experience using other AutoCAD Toolsets•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality mannerThe Ideal Candidate•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner•Strategic: offering articulate recommendations and rationale and builds support with key decision makers•A wet sponge: actively listening to others in order to communicate technical information clearly and concisely•Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills•Influential: being a role model inspiring others and affecting a positive impactSummaryJob DescriptionPosition based in Montreal100% remote6 months renewable________________________________________________________________Position OverviewActively engage with our client customers from the AutoCAD Plant 3d community by providing solutions, direction, and general troubleshooting.Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting screencasts, hosting Q&A sessions on our online communities, and publishing technical articles in our client’s Knowledge Network.ResponsibilitiesTechnical Support•Respond to support requests via multiple channels and following documented processes•Document support interactions in a company-wide case management system•Advance unresolved issues to senior staff as required•Research, verify, and document product defects•Actively handle personal backlog of support requests•Manage customer and partner expectations by providing timely updates on progressMinimum Qualifications•Bachelor's degree or related•3 years of AutoCAD Plant 3d industry experience•Strong customer service, troubleshooting, and analytical skills•Strong written and verbal English communication skills. Additional language skills are advantageousPreferred Qualifications•Experience using other AutoCAD Toolsets•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality mannerThe Ideal Candidate•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner•Strategic: offering articulate recommendations and rationale and builds support with key decision makers•A wet sponge: actively listening to others in order to communicate technical information clearly and concisely•Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills•Influential: being a role model inspiring others and affecting a positive impactRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Are you a system administrator with over 2 years of experience? Are you looking for the opportunity to take on major projects within one of the largest private investment management firms? Have you worked in a Microsoft environment and have a global vision of a hybrid multi-site architecture? If so, this opportunity is for you!AdvantagesWhy do you want to get this job as a System Administrator:•Pension fund with employer contribution;•Complete group insurance paid at 100% by the employer;•Competitive salary and performance bonus;•Training paid by the employer;•4 weeks of vacation per year;•Allowance for sports activities;•Social committee and sustainable development committee.ResponsibilitiesReporting to the Infrastructure and Technical Support Director, the incumbent based in Montreal will be responsible for:•Contribute to the evolution of the company's multi-site network architecture;•Ensure the reliability, efficiency, performance and security of the IT infrastructure;•Maintain and advance cloud infrastructure;•Ensure the configuration, analysis, updates and resolution of network and server alerts;•Contribute to the automation of recurring tasks;•Participate in the various one-off projects of the company;•Act as the last level of technical support.QualificationsTo excel in this role, you will need the following technical knowledge:•2 years minimum experience as a system administrator;•Knowledge and agility with M365 (Azure, Intunes, Sharepoint, etc.);•Agility in automation and scripting with PowerShell;•Knowledge of virtualized environments (Hyper-V);•Experience in network design with Cisco / Meraki;You will also need to have the following skills:•Be able to work under pressure;•Be able to work occasionally outside of standard office hours;•Bilingual (impeccable French and English);•Demonstrate solid autonomy;SummaryThank you for applying for this position of System Administrator in Montreal. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a system administrator with over 2 years of experience? Are you looking for the opportunity to take on major projects within one of the largest private investment management firms? Have you worked in a Microsoft environment and have a global vision of a hybrid multi-site architecture? If so, this opportunity is for you!AdvantagesWhy do you want to get this job as a System Administrator:•Pension fund with employer contribution;•Complete group insurance paid at 100% by the employer;•Competitive salary and performance bonus;•Training paid by the employer;•4 weeks of vacation per year;•Allowance for sports activities;•Social committee and sustainable development committee.ResponsibilitiesReporting to the Infrastructure and Technical Support Director, the incumbent based in Montreal will be responsible for:•Contribute to the evolution of the company's multi-site network architecture;•Ensure the reliability, efficiency, performance and security of the IT infrastructure;•Maintain and advance cloud infrastructure;•Ensure the configuration, analysis, updates and resolution of network and server alerts;•Contribute to the automation of recurring tasks;•Participate in the various one-off projects of the company;•Act as the last level of technical support.QualificationsTo excel in this role, you will need the following technical knowledge:•2 years minimum experience as a system administrator;•Knowledge and agility with M365 (Azure, Intunes, Sharepoint, etc.);•Agility in automation and scripting with PowerShell;•Knowledge of virtualized environments (Hyper-V);•Experience in network design with Cisco / Meraki;You will also need to have the following skills:•Be able to work under pressure;•Be able to work occasionally outside of standard office hours;•Bilingual (impeccable French and English);•Demonstrate solid autonomy;SummaryThank you for applying for this position of System Administrator in Montreal. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      IT Technician Level 2-312 months contractPosition Located in MontréalThe main mission of the IT support technician is to provide technical assistance to users regarding the configuration and use of software and computer workstation peripherals. He performs technical work relating, among other things, to the installation, maintenance and configuration of software and IT equipment (PC, Mac and mobile devices) and associated telecommunications. He provides level 2-3 IT support for all company employees across Canada. He actively collaborates in the development of the company through his involvement in various national growth projects.1. Technical aspect• Diagnose and solve problems related to the use of a Windows workstation, Active Directory, backup, applications,• Provide local and remote support to employees in the use of various IT tools,• Deploy workstations and install peripherals,• Administer and maintain computer applications and networks,• Ensure the security of the company's network and data,• Ensure equipment monitoring and follow-up of data backups and alerts,• Provide technical support to users by meeting user needs by processing various tickets,• Provide training as needed for effective use of computer systems and various programs and software,• Monitor and update the inventory of IT equipment and mobile devices,• Act as a resource person with suppliers for the management of surveillance cameras,• Keep abreast of new technologies.2. Administrative aspect• Document the business continuity procedures and carry out technical drafting of IT risk management,• Travel occasionally to support clinics in Quebec,• Adhere to the vision and values of the company,• Act as a watch on IT expenses,• Management of relations with various IT suppliers.3. Application section• Mastery of the following technologies: Administer the Ms365 portal, Windows Server (all versions), Company backup system, Active Directory, Networking, Microsoft Exchange, Company anti-virus.• Strengths: Sharepoint.Qualifications:• DEP in computer science or equivalent• Have 2 to 3 years of experience in a similar position• Demonstrate a spirit of analysis and synthesis• Have a sense of service and support to users• Demonstrate autonomy and flexibility• Demonstrate integrity and discretion• Adequately manage stressful situations• Ability in interpersonal relationships• Spoken and written languages: French-English bilingualismAdvantagesIT Technician Level 2-312 months contractPosition Located in MontréalThe main mission of the IT support technician is to provide technical assistance to users regarding the configuration and use of software and computer workstation peripherals. He performs technical work relating, among other things, to the installation, maintenance and configuration of software and IT equipment (PC, Mac and mobile devices) and associated telecommunications. He provides level 2-3 IT support for all company employees across Canada. He actively collaborates in the development of the company through his involvement in various national growth projects.1. Technical aspect• Diagnose and solve problems related to the use of a Windows workstation, Active Directory, backup, applications,• Provide local and remote support to employees in the use of various IT tools,• Deploy workstations and install peripherals,• Administer and maintain computer applications and networks,• Ensure the security of the company's network and data,• Ensure equipment monitoring and follow-up of data backups and alerts,• Provide technical support to users by meeting user needs by processing various tickets,• Provide training as needed for effective use of computer systems and various programs and software,• Monitor and update the inventory of IT equipment and mobile devices,• Act as a resource person with suppliers for the management of surveillance cameras,• Keep abreast of new technologies.2. Administrative aspect• Document the business continuity procedures and carry out technical drafting of IT risk management,• Travel occasionally to support clinics in Quebec,• Adhere to the vision and values of the company,• Act as a watch on IT expenses,• Management of relations with various IT suppliers.3. Application section• Mastery of the following technologies: Administer the Ms365 portal, Windows Server (all versions), Company backup system, Active Directory, Networking, Microsoft Exchange, Company anti-virus.• Strengths: Sharepoint.Qualifications:• DEP in computer science or equivalent• Have 2 to 3 years of experience in a similar position• Demonstrate a spirit of analysis and synthesis• Have a sense of service and support to users• Demonstrate autonomy and flexibility• Demonstrate integrity and discretion• Adequately manage stressful situations• Ability in interpersonal relationships• Spoken and written languages: French-English bilingualismResponsibilitiesIT Technician Level 2-312 months contractPosition Located in MontréalThe main mission of the IT support technician is to provide technical assistance to users regarding the configuration and use of software and computer workstation peripherals. He performs technical work relating, among other things, to the installation, maintenance and configuration of software and IT equipment (PC, Mac and mobile devices) and associated telecommunications. He provides level 2-3 IT support for all company employees across Canada. He actively collaborates in the development of the company through his involvement in various national growth projects.1. Technical aspect• Diagnose and solve problems related to the use of a Windows workstation, Active Directory, backup, applications,• Provide local and remote support to employees in the use of various IT tools,• Deploy workstations and install peripherals,• Administer and maintain computer applications and networks,• Ensure the security of the company's network and data,• Ensure equipment monitoring and follow-up of data backups and alerts,• Provide technical support to users by meeting user needs by processing various tickets,• Provide training as needed for effective use of computer systems and various programs and software,• Monitor and update the inventory of IT equipment and mobile devices,• Act as a resource person with suppliers for the management of surveillance cameras,• Keep abreast of new technologies.2. Administrative aspect• Document the business continuity procedures and carry out technical drafting of IT risk management,• Travel occasionally to support clinics in Quebec,• Adhere to the vision and values of the company,• Act as a watch on IT expenses,• Management of relations with various IT suppliers.3. Application section• Mastery of the following technologies: Administer the Ms365 portal, Windows Server (all versions), Company backup system, Active Directory, Networking, Microsoft Exchange, Company anti-virus.• Strengths: Sharepoint.Qualifications:• DEP in computer science or equivalent• Have 2 to 3 years of experience in a similar position• Demonstrate a spirit of analysis and synthesis• Have a sense of service and support to users• Demonstrate autonomy and flexibility• Demonstrate integrity and discretion• Adequately manage stressful situations• Ability in interpersonal relationships• Spoken and written languages: French-English bilingualismQualificationsIT Technician Level 2-312 months contractPosition Located in MontréalThe main mission of the IT support technician is to provide technical assistance to users regarding the configuration and use of software and computer workstation peripherals. He performs technical work relating, among other things, to the installation, maintenance and configuration of software and IT equipment (PC, Mac and mobile devices) and associated telecommunications. He provides level 2-3 IT support for all company employees across Canada. He actively collaborates in the development of the company through his involvement in various national growth projects.1. Technical aspect• Diagnose and solve problems related to the use of a Windows workstation, Active Directory, backup, applications,• Provide local and remote support to employees in the use of various IT tools,• Deploy workstations and install peripherals,• Administer and maintain computer applications and networks,• Ensure the security of the company's network and data,• Ensure equipment monitoring and follow-up of data backups and alerts,• Provide technical support to users by meeting user needs by processing various tickets,• Provide training as needed for effective use of computer systems and various programs and software,• Monitor and update the inventory of IT equipment and mobile devices,• Act as a resource person with suppliers for the management of surveillance cameras,• Keep abreast of new technologies.2. Administrative aspect• Document the business continuity procedures and carry out technical drafting of IT risk management,• Travel occasionally to support clinics in Quebec,• Adhere to the vision and values of the company,• Act as a watch on IT expenses,• Management of relations with various IT suppliers.3. Application section• Mastery of the following technologies: Administer the Ms365 portal, Windows Server (all versions), Company backup system, Active Directory, Networking, Microsoft Exchange, Company anti-virus.• Strengths: Sharepoint.Qualifications:• DEP in computer science or equivalent• Have 2 to 3 years of experience in a similar position• Demonstrate a spirit of analysis and synthesis• Have a sense of service and support to users• Demonstrate autonomy and flexibility• Demonstrate integrity and discretion• Adequately manage stressful situations• Ability in interpersonal relationships• Spoken and written languages: French-English bilingualismSummaryIT Technician Level 2-312 months contractPosition Located in MontréalThe main mission of the IT support technician is to provide technical assistance to users regarding the configuration and use of software and computer workstation peripherals. He performs technical work relating, among other things, to the installation, maintenance and configuration of software and IT equipment (PC, Mac and mobile devices) and associated telecommunications. He provides level 2-3 IT support for all company employees across Canada. He actively collaborates in the development of the company through his involvement in various national growth projects.1. Technical aspect• Diagnose and solve problems related to the use of a Windows workstation, Active Directory, backup, applications,• Provide local and remote support to employees in the use of various IT tools,• Deploy workstations and install peripherals,• Administer and maintain computer applications and networks,• Ensure the security of the company's network and data,• Ensure equipment monitoring and follow-up of data backups and alerts,• Provide technical support to users by meeting user needs by processing various tickets,• Provide training as needed for effective use of computer systems and various programs and software,• Monitor and update the inventory of IT equipment and mobile devices,• Act as a resource person with suppliers for the management of surveillance cameras,• Keep abreast of new technologies.2. Administrative aspect• Document the business continuity procedures and carry out technical drafting of IT risk management,• Travel occasionally to support clinics in Quebec,• Adhere to the vision and values of the company,• Act as a watch on IT expenses,• Management of relations with various IT suppliers.3. Application section• Mastery of the following technologies: Administer the Ms365 portal, Windows Server (all versions), Company backup system, Active Directory, Networking, Microsoft Exchange, Company anti-virus.• Strengths: Sharepoint.Qualifications:• DEP in computer science or equivalent• Have 2 to 3 years of experience in a similar position• Demonstrate a spirit of analysis and synthesis• Have a sense of service and support to users• Demonstrate autonomy and flexibility• Demonstrate integrity and discretion• Adequately manage stressful situations• Ability in interpersonal relationships• Spoken and written languages: French-English bilingualismRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      IT Technician Level 2-312 months contractPosition Located in MontréalThe main mission of the IT support technician is to provide technical assistance to users regarding the configuration and use of software and computer workstation peripherals. He performs technical work relating, among other things, to the installation, maintenance and configuration of software and IT equipment (PC, Mac and mobile devices) and associated telecommunications. He provides level 2-3 IT support for all company employees across Canada. He actively collaborates in the development of the company through his involvement in various national growth projects.1. Technical aspect• Diagnose and solve problems related to the use of a Windows workstation, Active Directory, backup, applications,• Provide local and remote support to employees in the use of various IT tools,• Deploy workstations and install peripherals,• Administer and maintain computer applications and networks,• Ensure the security of the company's network and data,• Ensure equipment monitoring and follow-up of data backups and alerts,• Provide technical support to users by meeting user needs by processing various tickets,• Provide training as needed for effective use of computer systems and various programs and software,• Monitor and update the inventory of IT equipment and mobile devices,• Act as a resource person with suppliers for the management of surveillance cameras,• Keep abreast of new technologies.2. Administrative aspect• Document the business continuity procedures and carry out technical drafting of IT risk management,• Travel occasionally to support clinics in Quebec,• Adhere to the vision and values of the company,• Act as a watch on IT expenses,• Management of relations with various IT suppliers.3. Application section• Mastery of the following technologies: Administer the Ms365 portal, Windows Server (all versions), Company backup system, Active Directory, Networking, Microsoft Exchange, Company anti-virus.• Strengths: Sharepoint.Qualifications:• DEP in computer science or equivalent• Have 2 to 3 years of experience in a similar position• Demonstrate a spirit of analysis and synthesis• Have a sense of service and support to users• Demonstrate autonomy and flexibility• Demonstrate integrity and discretion• Adequately manage stressful situations• Ability in interpersonal relationships• Spoken and written languages: French-English bilingualismAdvantagesIT Technician Level 2-312 months contractPosition Located in MontréalThe main mission of the IT support technician is to provide technical assistance to users regarding the configuration and use of software and computer workstation peripherals. He performs technical work relating, among other things, to the installation, maintenance and configuration of software and IT equipment (PC, Mac and mobile devices) and associated telecommunications. He provides level 2-3 IT support for all company employees across Canada. He actively collaborates in the development of the company through his involvement in various national growth projects.1. Technical aspect• Diagnose and solve problems related to the use of a Windows workstation, Active Directory, backup, applications,• Provide local and remote support to employees in the use of various IT tools,• Deploy workstations and install peripherals,• Administer and maintain computer applications and networks,• Ensure the security of the company's network and data,• Ensure equipment monitoring and follow-up of data backups and alerts,• Provide technical support to users by meeting user needs by processing various tickets,• Provide training as needed for effective use of computer systems and various programs and software,• Monitor and update the inventory of IT equipment and mobile devices,• Act as a resource person with suppliers for the management of surveillance cameras,• Keep abreast of new technologies.2. Administrative aspect• Document the business continuity procedures and carry out technical drafting of IT risk management,• Travel occasionally to support clinics in Quebec,• Adhere to the vision and values of the company,• Act as a watch on IT expenses,• Management of relations with various IT suppliers.3. Application section• Mastery of the following technologies: Administer the Ms365 portal, Windows Server (all versions), Company backup system, Active Directory, Networking, Microsoft Exchange, Company anti-virus.• Strengths: Sharepoint.Qualifications:• DEP in computer science or equivalent• Have 2 to 3 years of experience in a similar position• Demonstrate a spirit of analysis and synthesis• Have a sense of service and support to users• Demonstrate autonomy and flexibility• Demonstrate integrity and discretion• Adequately manage stressful situations• Ability in interpersonal relationships• Spoken and written languages: French-English bilingualismResponsibilitiesIT Technician Level 2-312 months contractPosition Located in MontréalThe main mission of the IT support technician is to provide technical assistance to users regarding the configuration and use of software and computer workstation peripherals. He performs technical work relating, among other things, to the installation, maintenance and configuration of software and IT equipment (PC, Mac and mobile devices) and associated telecommunications. He provides level 2-3 IT support for all company employees across Canada. He actively collaborates in the development of the company through his involvement in various national growth projects.1. Technical aspect• Diagnose and solve problems related to the use of a Windows workstation, Active Directory, backup, applications,• Provide local and remote support to employees in the use of various IT tools,• Deploy workstations and install peripherals,• Administer and maintain computer applications and networks,• Ensure the security of the company's network and data,• Ensure equipment monitoring and follow-up of data backups and alerts,• Provide technical support to users by meeting user needs by processing various tickets,• Provide training as needed for effective use of computer systems and various programs and software,• Monitor and update the inventory of IT equipment and mobile devices,• Act as a resource person with suppliers for the management of surveillance cameras,• Keep abreast of new technologies.2. Administrative aspect• Document the business continuity procedures and carry out technical drafting of IT risk management,• Travel occasionally to support clinics in Quebec,• Adhere to the vision and values of the company,• Act as a watch on IT expenses,• Management of relations with various IT suppliers.3. Application section• Mastery of the following technologies: Administer the Ms365 portal, Windows Server (all versions), Company backup system, Active Directory, Networking, Microsoft Exchange, Company anti-virus.• Strengths: Sharepoint.Qualifications:• DEP in computer science or equivalent• Have 2 to 3 years of experience in a similar position• Demonstrate a spirit of analysis and synthesis• Have a sense of service and support to users• Demonstrate autonomy and flexibility• Demonstrate integrity and discretion• Adequately manage stressful situations• Ability in interpersonal relationships• Spoken and written languages: French-English bilingualismQualificationsIT Technician Level 2-312 months contractPosition Located in MontréalThe main mission of the IT support technician is to provide technical assistance to users regarding the configuration and use of software and computer workstation peripherals. He performs technical work relating, among other things, to the installation, maintenance and configuration of software and IT equipment (PC, Mac and mobile devices) and associated telecommunications. He provides level 2-3 IT support for all company employees across Canada. He actively collaborates in the development of the company through his involvement in various national growth projects.1. Technical aspect• Diagnose and solve problems related to the use of a Windows workstation, Active Directory, backup, applications,• Provide local and remote support to employees in the use of various IT tools,• Deploy workstations and install peripherals,• Administer and maintain computer applications and networks,• Ensure the security of the company's network and data,• Ensure equipment monitoring and follow-up of data backups and alerts,• Provide technical support to users by meeting user needs by processing various tickets,• Provide training as needed for effective use of computer systems and various programs and software,• Monitor and update the inventory of IT equipment and mobile devices,• Act as a resource person with suppliers for the management of surveillance cameras,• Keep abreast of new technologies.2. Administrative aspect• Document the business continuity procedures and carry out technical drafting of IT risk management,• Travel occasionally to support clinics in Quebec,• Adhere to the vision and values of the company,• Act as a watch on IT expenses,• Management of relations with various IT suppliers.3. Application section• Mastery of the following technologies: Administer the Ms365 portal, Windows Server (all versions), Company backup system, Active Directory, Networking, Microsoft Exchange, Company anti-virus.• Strengths: Sharepoint.Qualifications:• DEP in computer science or equivalent• Have 2 to 3 years of experience in a similar position• Demonstrate a spirit of analysis and synthesis• Have a sense of service and support to users• Demonstrate autonomy and flexibility• Demonstrate integrity and discretion• Adequately manage stressful situations• Ability in interpersonal relationships• Spoken and written languages: French-English bilingualismSummaryIT Technician Level 2-312 months contractPosition Located in MontréalThe main mission of the IT support technician is to provide technical assistance to users regarding the configuration and use of software and computer workstation peripherals. He performs technical work relating, among other things, to the installation, maintenance and configuration of software and IT equipment (PC, Mac and mobile devices) and associated telecommunications. He provides level 2-3 IT support for all company employees across Canada. He actively collaborates in the development of the company through his involvement in various national growth projects.1. Technical aspect• Diagnose and solve problems related to the use of a Windows workstation, Active Directory, backup, applications,• Provide local and remote support to employees in the use of various IT tools,• Deploy workstations and install peripherals,• Administer and maintain computer applications and networks,• Ensure the security of the company's network and data,• Ensure equipment monitoring and follow-up of data backups and alerts,• Provide technical support to users by meeting user needs by processing various tickets,• Provide training as needed for effective use of computer systems and various programs and software,• Monitor and update the inventory of IT equipment and mobile devices,• Act as a resource person with suppliers for the management of surveillance cameras,• Keep abreast of new technologies.2. Administrative aspect• Document the business continuity procedures and carry out technical drafting of IT risk management,• Travel occasionally to support clinics in Quebec,• Adhere to the vision and values of the company,• Act as a watch on IT expenses,• Management of relations with various IT suppliers.3. Application section• Mastery of the following technologies: Administer the Ms365 portal, Windows Server (all versions), Company backup system, Active Directory, Networking, Microsoft Exchange, Company anti-virus.• Strengths: Sharepoint.Qualifications:• DEP in computer science or equivalent• Have 2 to 3 years of experience in a similar position• Demonstrate a spirit of analysis and synthesis• Have a sense of service and support to users• Demonstrate autonomy and flexibility• Demonstrate integrity and discretion• Adequately manage stressful situations• Ability in interpersonal relationships• Spoken and written languages: French-English bilingualismRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      IT managerYou are an experienced IT administrator with natural leadership? You would like to act as a technical referent for your team and have a concrete impact on the IT projects. You will be in charge of setting up and developing IT processes and projects for a growing company in the manufacturing sector.Under the responsibility of the VP of Technologies, you will have responsibilities•Optimal management of the IT Expertise Center team. You will be responsible on a day-to-day basis for the proper functioning and development of IT services;•Formulate and revise support policies and promote their implementation;•Efficiently develop procedures related to the identification, prioritization and resolution of incidents and / or application change requests, while ensuring rigorous monitoring;•Develop service standards and relations with users;•Manage your team through the following activities: recruitment, integration, mobilization, motivation, retention, performance;•Collaborate with other IT managers in the definition and delivery of strategic objectives for the large information technology sector;•Propose and develop innovative strategies from the IT point of view that supports the growth of the company;•Establish and respect the annual budget for IT infrastructure and equipment;•Negotiate contracts related to his department;Technical Environment •Virtualization & Cloud technologies: Hyper-V, Azure•Windows administration: Win 2008-2019, Active Directory, DNS, DHCP, Office 365, ManageEngine •Backup and Replication: Veeam•Networking: Routing, VLAN, Firewalls, VPN. (HPE - Aruba, Cisco, WatchGuard)•Deployment Tools: Active Directory GPO, Mobile Device Manager•PowerShell, Scripting, Task automation•O365 Online SharePoint and Teams administration•Experience with hardware such as Barcode Scanners, SAN, Clusters, RAID Arrays, Fiber Switches, Label Printers•AS/400 ( Asset )•JDE ERP System Administration ( A8.1 ) ( Asset )•IP Telephony (Asset)•Linux OS (Asset)Qualifications•Minimum of 5 years of experience as a System Administrator or Technical Support Specialist•Minimum of 2 years of experience as a Team Lead or Manager•Capability to learn and adapt quickly•Ability to prioritize, work under pressure, and meet deadlines•Strong attention to detail•Ability to work well with others in a multi-site team environment•Communicate clearly and concisely with others•Excellent written and verbal communication skills in English•Available to travel occasionally to the USAdvantages•A competitive salary•Group insurance coverage•Group RRSP with employer contribution•Flexible hours and remote work•In the Montreal area, accessible by public transportFor more information, please contact me isabelle.gauthier@randstad.caAdvantages•A competitive salary•Group insurance coverage•Group RRSP with employer contribution•Flexible hours and remote work•In the Montreal area, accessible by public transportResponsibilities•Optimal management of the IT Expertise Center team. You will be responsible on a day-to-day basis for the proper functioning and development of IT services;•Formulate and revise support policies and promote their implementation;•Efficiently develop procedures related to the identification, prioritization and resolution of incidents and / or application change requests, while ensuring rigorous monitoring;•Develop service standards and relations with users;•Manage your team through the following activities: recruitment, integration, mobilization, motivation, retention, performance;•Collaborate with other IT managers in the definition and delivery of strategic objectives for the large information technology sector;•Propose and develop innovative strategies from the IT point of view that supports the growth of the company;•Establish and respect the annual budget for IT infrastructure and equipment;•Negotiate contracts related to his department;Qualifications•Minimum of 5 years of experience as a System Administrator or Technical Support Specialist•Minimum of 2 years of experience as a Team Lead or Manager•Capability to learn and adapt quickly•Ability to prioritize, work under pressure, and meet deadlines•Strong attention to detail•Ability to work well with others in a multi-site team environment•Communicate clearly and concisely with others•Excellent written and verbal communication skills in English•Available to travel occasionally to the USSummaryFor more information for this opportunity of IT Manager, please contact me isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      IT managerYou are an experienced IT administrator with natural leadership? You would like to act as a technical referent for your team and have a concrete impact on the IT projects. You will be in charge of setting up and developing IT processes and projects for a growing company in the manufacturing sector.Under the responsibility of the VP of Technologies, you will have responsibilities•Optimal management of the IT Expertise Center team. You will be responsible on a day-to-day basis for the proper functioning and development of IT services;•Formulate and revise support policies and promote their implementation;•Efficiently develop procedures related to the identification, prioritization and resolution of incidents and / or application change requests, while ensuring rigorous monitoring;•Develop service standards and relations with users;•Manage your team through the following activities: recruitment, integration, mobilization, motivation, retention, performance;•Collaborate with other IT managers in the definition and delivery of strategic objectives for the large information technology sector;•Propose and develop innovative strategies from the IT point of view that supports the growth of the company;•Establish and respect the annual budget for IT infrastructure and equipment;•Negotiate contracts related to his department;Technical Environment •Virtualization & Cloud technologies: Hyper-V, Azure•Windows administration: Win 2008-2019, Active Directory, DNS, DHCP, Office 365, ManageEngine •Backup and Replication: Veeam•Networking: Routing, VLAN, Firewalls, VPN. (HPE - Aruba, Cisco, WatchGuard)•Deployment Tools: Active Directory GPO, Mobile Device Manager•PowerShell, Scripting, Task automation•O365 Online SharePoint and Teams administration•Experience with hardware such as Barcode Scanners, SAN, Clusters, RAID Arrays, Fiber Switches, Label Printers•AS/400 ( Asset )•JDE ERP System Administration ( A8.1 ) ( Asset )•IP Telephony (Asset)•Linux OS (Asset)Qualifications•Minimum of 5 years of experience as a System Administrator or Technical Support Specialist•Minimum of 2 years of experience as a Team Lead or Manager•Capability to learn and adapt quickly•Ability to prioritize, work under pressure, and meet deadlines•Strong attention to detail•Ability to work well with others in a multi-site team environment•Communicate clearly and concisely with others•Excellent written and verbal communication skills in English•Available to travel occasionally to the USAdvantages•A competitive salary•Group insurance coverage•Group RRSP with employer contribution•Flexible hours and remote work•In the Montreal area, accessible by public transportFor more information, please contact me isabelle.gauthier@randstad.caAdvantages•A competitive salary•Group insurance coverage•Group RRSP with employer contribution•Flexible hours and remote work•In the Montreal area, accessible by public transportResponsibilities•Optimal management of the IT Expertise Center team. You will be responsible on a day-to-day basis for the proper functioning and development of IT services;•Formulate and revise support policies and promote their implementation;•Efficiently develop procedures related to the identification, prioritization and resolution of incidents and / or application change requests, while ensuring rigorous monitoring;•Develop service standards and relations with users;•Manage your team through the following activities: recruitment, integration, mobilization, motivation, retention, performance;•Collaborate with other IT managers in the definition and delivery of strategic objectives for the large information technology sector;•Propose and develop innovative strategies from the IT point of view that supports the growth of the company;•Establish and respect the annual budget for IT infrastructure and equipment;•Negotiate contracts related to his department;Qualifications•Minimum of 5 years of experience as a System Administrator or Technical Support Specialist•Minimum of 2 years of experience as a Team Lead or Manager•Capability to learn and adapt quickly•Ability to prioritize, work under pressure, and meet deadlines•Strong attention to detail•Ability to work well with others in a multi-site team environment•Communicate clearly and concisely with others•Excellent written and verbal communication skills in English•Available to travel occasionally to the USSummaryFor more information for this opportunity of IT Manager, please contact me isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Are you a junior IT technician looking for a challenge? Would you like to continue your IT career with one of the largest private investment management firms? Are you conscientious, always offer unparalleled service to users and are looking for a company in which you can grow? If so, this opportunity is for you!AdvantagesWhy do you want to get this IT Technician job?•Pension fund with employer contribution;•Complete group insurance paid at 100% by the employer;•Competitive salary and performance bonus;•Training paid by the employer;•Allowance for sports activities;•Social committee and sustainable development committee.ResponsibilitiesReporting to the Infrastructure and Technical Support Director, the incumbent based in Montreal will be responsible for:•Provide remote support, by phone and email, to company users as well as to all satellite offices;•Diagnose and resolve level 1 and 2 problems;•Install, configure, maintain and upgrade workstations, laptops, and phones for current and new employees;•Collaborate on projects and various tasks of the Assistance Center;•Keep the knowledge bank up to date.QualificationsTo excel in this role, you will need the following skills:•AEC, DEP or DEC in computer science, or equivalent;•1 to 2 years of experience as an IT technician / Helpdesk;•Knowledge of Windows Server, Active Directory and M365;•Knowledge of network protocols : TCP / IP, VPN, DHCP, etc.;•Knowledge of scripting in PowerShell (an asset);•“Customer service” oriented;•Bilingual (impeccable French and English both oral and written).SummaryThank you for applying for this IT Technician position in Montreal. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a junior IT technician looking for a challenge? Would you like to continue your IT career with one of the largest private investment management firms? Are you conscientious, always offer unparalleled service to users and are looking for a company in which you can grow? If so, this opportunity is for you!AdvantagesWhy do you want to get this IT Technician job?•Pension fund with employer contribution;•Complete group insurance paid at 100% by the employer;•Competitive salary and performance bonus;•Training paid by the employer;•Allowance for sports activities;•Social committee and sustainable development committee.ResponsibilitiesReporting to the Infrastructure and Technical Support Director, the incumbent based in Montreal will be responsible for:•Provide remote support, by phone and email, to company users as well as to all satellite offices;•Diagnose and resolve level 1 and 2 problems;•Install, configure, maintain and upgrade workstations, laptops, and phones for current and new employees;•Collaborate on projects and various tasks of the Assistance Center;•Keep the knowledge bank up to date.QualificationsTo excel in this role, you will need the following skills:•AEC, DEP or DEC in computer science, or equivalent;•1 to 2 years of experience as an IT technician / Helpdesk;•Knowledge of Windows Server, Active Directory and M365;•Knowledge of network protocols : TCP / IP, VPN, DHCP, etc.;•Knowledge of scripting in PowerShell (an asset);•“Customer service” oriented;•Bilingual (impeccable French and English both oral and written).SummaryThank you for applying for this IT Technician position in Montreal. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      The incumbent analyzes the needs of clients or a project in order to identify the information systems required. It develops computer programs or applications. It coordinates and implements development projects or IT patches for software products that are part of medium to high complexity business and security solutions, to meet the needs of the organization and more particularly of sectors of the Bureau de la Sécurité.Main responsibilities:Analyze customer or project needs and identify appropriate technology solutions taking into account budgetary commitments and delivery deadlines.Realize the linking of the project between the production teams as well as the implementation, provide technical support for operations, follow up on problems and follow up with project managers.Develop implementation strategies, analyze, design and document programs or applications. Develop or code the programs or applications.Install and test software packages or implement applications with assigned customers.Act as a resource person for programmersEnsure the harmonious integration of the technical components of the solutions and resolve any problemsDesired skills:- Demonstrate at least 3 to 5 years of experience in a similar role (levels sought: strong intermediate and senior)- Technology stack side:Backend: Spring Java, Kotlin, Spring Boot, Spring Cloud, MicroservicesFrontend: Angular 2+, TypescriptCloud Computing: PaaS, PCF, ConcourseMethodology: Clean Code, Agile, DevopsBuild tools: Gradle, Maven- Knowledge of the field of security (asset)- Experience of development projects in agile modeRequired profile :- Demonstrate autonomy and determination- Demonstrate technological leadership- Possess technical and functional skills- Master problem solving- Be customer oriented- Have very good intellectual abilities- Demonstrate professional rigor and thoroughnessThank youAdvantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      The incumbent analyzes the needs of clients or a project in order to identify the information systems required. It develops computer programs or applications. It coordinates and implements development projects or IT patches for software products that are part of medium to high complexity business and security solutions, to meet the needs of the organization and more particularly of sectors of the Bureau de la Sécurité.Main responsibilities:Analyze customer or project needs and identify appropriate technology solutions taking into account budgetary commitments and delivery deadlines.Realize the linking of the project between the production teams as well as the implementation, provide technical support for operations, follow up on problems and follow up with project managers.Develop implementation strategies, analyze, design and document programs or applications. Develop or code the programs or applications.Install and test software packages or implement applications with assigned customers.Act as a resource person for programmersEnsure the harmonious integration of the technical components of the solutions and resolve any problemsDesired skills:- Demonstrate at least 3 to 5 years of experience in a similar role (levels sought: strong intermediate and senior)- Technology stack side:Backend: Spring Java, Kotlin, Spring Boot, Spring Cloud, MicroservicesFrontend: Angular 2+, TypescriptCloud Computing: PaaS, PCF, ConcourseMethodology: Clean Code, Agile, DevopsBuild tools: Gradle, Maven- Knowledge of the field of security (asset)- Experience of development projects in agile modeRequired profile :- Demonstrate autonomy and determination- Demonstrate technological leadership- Possess technical and functional skills- Master problem solving- Be customer oriented- Have very good intellectual abilities- Demonstrate professional rigor and thoroughnessThank youAdvantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicTraining starting January 20th 2021Advantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicTraining starting January 20th 2021Advantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      As an analyst programmer in the development, operation and maintenance of software products, you contribute to IT efficiency. You analyze, design, configure, develop, maintain and evolve software products to meet the needs of the organization. You share the responsibility for the quality of the coded solutions. Your role is to assist in the development of small to medium-sized computer systems, programs and applications and to provide the required support, while leveraging your proficiency in technology. You participate in the analysis of customer needs and the development of directions in development activities. In this regard, you plan, prioritize and coordinate the work in order to keep the commitments made in line with the objectives to be achieved. The nature of the files and the projects requires global knowledge in your field.You collaborate on the implementation of solutions, development or fixes, where the ability to manage complexity is essential. You are called upon to interact with stakeholders working in complementary fields of activity related to technologies. You play an advisory and support role with clients and various stakeholders relating to the systems. Job Description Main responsibilitiesParticipate in software development in agile and DevOps modeAutomate tests and deploymentsManage the source code (Git) and follow-up of tasks taken in the sprint (Jira)Participate in the development of implementation strategies, perform the analysis and development of software products, including design, code, test automation and operation by applying good development practices, data and security.· Document technical solutions and practices to ensure the sustainability of products and participate in the development of documentation, preparation and dissemination of training for peers and consumers.· Provide technical support to IT operations. Perform problem analysis, determine the causes and follow up on system problems during incidents of medium to high severity and ensure their resolution· Work in co-creation with business partners and architects to fully understand and thus achieve the alignment of solutions representing business intentions and objectives.· Participate in the installation and testing of software packages or the implementation of applications. Required profileBachelor's degree in computer science or an appropriate disciplineA minimum of three years of relevant experienceGood knowledge of Languages ​​and Framework: Java, Spring Boot, .NET (C #), C ++Good knowledge of complementary technologies: Git, ConcourseAdvantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      As an analyst programmer in the development, operation and maintenance of software products, you contribute to IT efficiency. You analyze, design, configure, develop, maintain and evolve software products to meet the needs of the organization. You share the responsibility for the quality of the coded solutions. Your role is to assist in the development of small to medium-sized computer systems, programs and applications and to provide the required support, while leveraging your proficiency in technology. You participate in the analysis of customer needs and the development of directions in development activities. In this regard, you plan, prioritize and coordinate the work in order to keep the commitments made in line with the objectives to be achieved. The nature of the files and the projects requires global knowledge in your field.You collaborate on the implementation of solutions, development or fixes, where the ability to manage complexity is essential. You are called upon to interact with stakeholders working in complementary fields of activity related to technologies. You play an advisory and support role with clients and various stakeholders relating to the systems. Job Description Main responsibilitiesParticipate in software development in agile and DevOps modeAutomate tests and deploymentsManage the source code (Git) and follow-up of tasks taken in the sprint (Jira)Participate in the development of implementation strategies, perform the analysis and development of software products, including design, code, test automation and operation by applying good development practices, data and security.· Document technical solutions and practices to ensure the sustainability of products and participate in the development of documentation, preparation and dissemination of training for peers and consumers.· Provide technical support to IT operations. Perform problem analysis, determine the causes and follow up on system problems during incidents of medium to high severity and ensure their resolution· Work in co-creation with business partners and architects to fully understand and thus achieve the alignment of solutions representing business intentions and objectives.· Participate in the installation and testing of software packages or the implementation of applications. Required profileBachelor's degree in computer science or an appropriate disciplineA minimum of three years of relevant experienceGood knowledge of Languages ​​and Framework: Java, Spring Boot, .NET (C #), C ++Good knowledge of complementary technologies: Git, ConcourseAdvantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      As a programmer analyst, your role consists in contributing to the development of medium to large-scale computer systems, programs and applications by carrying out the docking and implementation, while making the most of your competence in mastering technology and to anticipate innovations. You analyze the needs of customers and partners and influence directions regarding technological solutions or information systems required within a project. In this regard, you plan, prioritize and coordinate the work in order to keep the commitments made in line with the objectives to be achieved. The nature of the files and the projects requires global knowledge in your field.You formulate proposals relating to the realization of projects and contribute to the resolution of complex problems through analyzes and your overall knowledge of the business domain. Lashings are frequent. You are called upon to interact with various stakeholders working in complementary areas of expertise. You act as a reference and resource person for the systems with your unit, clients and various stakeholdersYou are integrated into a new Company Regulatory Squad for the delivery of several projects in 2020 and 2021. Our wish is to work in Agile / DevOps and to strengthen our team with resources in control of this mode, including JUnit, automation of tests and development of services in PaaS.Additional responsibilitiesParticipate in the development of implementation strategies, analyzes, design and documentation of programs or applications. Collaborate in the development, codification and required testsProvide technical support for IT operations or by ensuring various follow-ups Participate in the drafting of functional quotes and operating proceduresParticipate in the development of documentation, preparation and dissemination of training for usersPerform problem analysis, determine the causes and follow up on system problems during incidents of medium to high severity and ensure their resolutionParticipate in the installation and testing of applicationsRequired profile:- Bachelor's degree in an appropriate discipline- A minimum of four years of relevant experience- Knowledge of Java 8 and above, Maven, Struts, JSP, JPA / Hibernate, JDBC, HTML, CSS, EJB, API Rest, Spring Core / Spring framework, Spring Boot, Spring Cloud, Spring Data, SonarQube, JUnit, Owasp Dependecy Check and SQL language)- Knowledge of Pivotal Cloud Foundry, Concourse, Spring Batch, Spring Security, Ouath2, Rabbit MQ, Load testing tools: JMeter or Gatling, PostgreSQL, Flyway and Splunk (an asset)- Knowledge of Agile and DevOps mode (an asset)Advantages________________________________________________________________________________Responsibilities________________________________________________________________________________Qualifications________________________________________________________________________________Summary________________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      As a programmer analyst, your role consists in contributing to the development of medium to large-scale computer systems, programs and applications by carrying out the docking and implementation, while making the most of your competence in mastering technology and to anticipate innovations. You analyze the needs of customers and partners and influence directions regarding technological solutions or information systems required within a project. In this regard, you plan, prioritize and coordinate the work in order to keep the commitments made in line with the objectives to be achieved. The nature of the files and the projects requires global knowledge in your field.You formulate proposals relating to the realization of projects and contribute to the resolution of complex problems through analyzes and your overall knowledge of the business domain. Lashings are frequent. You are called upon to interact with various stakeholders working in complementary areas of expertise. You act as a reference and resource person for the systems with your unit, clients and various stakeholdersYou are integrated into a new Company Regulatory Squad for the delivery of several projects in 2020 and 2021. Our wish is to work in Agile / DevOps and to strengthen our team with resources in control of this mode, including JUnit, automation of tests and development of services in PaaS.Additional responsibilitiesParticipate in the development of implementation strategies, analyzes, design and documentation of programs or applications. Collaborate in the development, codification and required testsProvide technical support for IT operations or by ensuring various follow-ups Participate in the drafting of functional quotes and operating proceduresParticipate in the development of documentation, preparation and dissemination of training for usersPerform problem analysis, determine the causes and follow up on system problems during incidents of medium to high severity and ensure their resolutionParticipate in the installation and testing of applicationsRequired profile:- Bachelor's degree in an appropriate discipline- A minimum of four years of relevant experience- Knowledge of Java 8 and above, Maven, Struts, JSP, JPA / Hibernate, JDBC, HTML, CSS, EJB, API Rest, Spring Core / Spring framework, Spring Boot, Spring Cloud, Spring Data, SonarQube, JUnit, Owasp Dependecy Check and SQL language)- Knowledge of Pivotal Cloud Foundry, Concourse, Spring Batch, Spring Security, Ouath2, Rabbit MQ, Load testing tools: JMeter or Gatling, PostgreSQL, Flyway and Splunk (an asset)- Knowledge of Agile and DevOps mode (an asset)Advantages________________________________________________________________________________Responsibilities________________________________________________________________________________Qualifications________________________________________________________________________________Summary________________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      As a Java-Data Foundations analyst-programmer, you contribute to IT efficiency. You design, configure, administer, maintain and upgrade computer networks, management systems and database servers to meet the needs of the organization. Your role is to contribute to the development of medium to large-scale computer systems, programs and applications by carrying out the alignment and implementation, while using your skills to master technology and anticipate innovations. You analyze the needs of customers and partners and influence the orientations relating to the technological solutions or information systems required within a project. In this regard, you plan, prioritize and coordinate the work in order to keep the commitments made in line with the objectives to be achieved. The nature of the files and projects requires comprehensive knowledge in your field.You formulate proposals relating to the realization of projects and contribute to the resolution of complex problems through analyzes and your overall knowledge of the business field. Lashings are frequent. You are called upon to interact with various stakeholders working in complementary areas of expertise.You act as a reference and resource person for systems with your unit, customers and various stakeholders.More specifically, you work within the "Data Management Foundations" team, which is part of the Data and Analytics Center of Expertise and which is dedicated to designing and delivering solutions in the field of master data and data management.Within this dynamic team, you assume the role of designer/developer of master data and reference data management solutions, mainly on the EBX platform. You learn to demonstrate the potential of your ideas in the very diverse professions of a cooperative financial group.You will have to work with diverse business and IT teams and will have to propose and defend innovative and modern solutions to help accelerate the digitization of business. You work in an "agile at scale" dynamic, following the SAFE methodology.Additional Responsibilities· Actively participate in the development of implementation strategies, perform the analysis and development of software products, i.e. design, code, test automation and operation by applying good development, data and of security· Document technical solutions and practices to ensure the sustainability of products and develop documentation, prepare and distribute training for peers and consumers· Provide technical support to IT operations. Ensure an analysis of complex problems, determine the causes and follow up on system problems during critical incidents and ensure their resolutionWork in co-creation with technology contributors and architects to fully understand and thus achieve the alignment of solutions representing business intentions and objectivesBe responsible for the installation and testing of software packages or the implementation of applicationsRequired profile· Bachelor's degree in computer science, software engineering or an appropriate discipline· A minimum of four years of relevant experience in the design and development of computer systemsExperience with master data and reference data management solutionsSpecific knowledgeKnowledge of Java programmingKnowledge of databases (Oracle, DB2) and SQL languageKnowledge of REST service conceptsKnowledge of development projects in Agile modeKnowledge of various development frameworks (Spring MVC, Spring Security, etc.)Knowledge of development support tools (GIT, MAVEN, JENKINS, JIRA, etc.)· Knowledge of the cloud computing concept (an asset)Knowledge of PAAS (an asset)Knowledge of Cucumber (an asset)Knowledge of relational and/or semantic data modeling· Knowledge of the EBX TIBCO data management platform (an asset)Thank youAdvantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      As a Java-Data Foundations analyst-programmer, you contribute to IT efficiency. You design, configure, administer, maintain and upgrade computer networks, management systems and database servers to meet the needs of the organization. Your role is to contribute to the development of medium to large-scale computer systems, programs and applications by carrying out the alignment and implementation, while using your skills to master technology and anticipate innovations. You analyze the needs of customers and partners and influence the orientations relating to the technological solutions or information systems required within a project. In this regard, you plan, prioritize and coordinate the work in order to keep the commitments made in line with the objectives to be achieved. The nature of the files and projects requires comprehensive knowledge in your field.You formulate proposals relating to the realization of projects and contribute to the resolution of complex problems through analyzes and your overall knowledge of the business field. Lashings are frequent. You are called upon to interact with various stakeholders working in complementary areas of expertise.You act as a reference and resource person for systems with your unit, customers and various stakeholders.More specifically, you work within the "Data Management Foundations" team, which is part of the Data and Analytics Center of Expertise and which is dedicated to designing and delivering solutions in the field of master data and data management.Within this dynamic team, you assume the role of designer/developer of master data and reference data management solutions, mainly on the EBX platform. You learn to demonstrate the potential of your ideas in the very diverse professions of a cooperative financial group.You will have to work with diverse business and IT teams and will have to propose and defend innovative and modern solutions to help accelerate the digitization of business. You work in an "agile at scale" dynamic, following the SAFE methodology.Additional Responsibilities· Actively participate in the development of implementation strategies, perform the analysis and development of software products, i.e. design, code, test automation and operation by applying good development, data and of security· Document technical solutions and practices to ensure the sustainability of products and develop documentation, prepare and distribute training for peers and consumers· Provide technical support to IT operations. Ensure an analysis of complex problems, determine the causes and follow up on system problems during critical incidents and ensure their resolutionWork in co-creation with technology contributors and architects to fully understand and thus achieve the alignment of solutions representing business intentions and objectivesBe responsible for the installation and testing of software packages or the implementation of applicationsRequired profile· Bachelor's degree in computer science, software engineering or an appropriate discipline· A minimum of four years of relevant experience in the design and development of computer systemsExperience with master data and reference data management solutionsSpecific knowledgeKnowledge of Java programmingKnowledge of databases (Oracle, DB2) and SQL languageKnowledge of REST service conceptsKnowledge of development projects in Agile modeKnowledge of various development frameworks (Spring MVC, Spring Security, etc.)Knowledge of development support tools (GIT, MAVEN, JENKINS, JIRA, etc.)· Knowledge of the cloud computing concept (an asset)Knowledge of PAAS (an asset)Knowledge of Cucumber (an asset)Knowledge of relational and/or semantic data modeling· Knowledge of the EBX TIBCO data management platform (an asset)Thank youAdvantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      The mandate of the Members and Customers Transversal Solutions Department (DSTMC) consists of the development and integration of large-scale solutions - major projects - movement for client members (MC). More specifically, under the responsibility of the VP Member and Client Analytics and the Data Manager (CDO), our two projects: Unicité and Consent ™ are part of the Data and Movement Analytics program. As part of the Consent project, under the responsibility of Data Governance MC, our management must set up a solution to capture the consent given by members and clients and to integrate the use of this consent into the systems of the Movement concerned. All business areas and distribution channels are involved. The mandate therefore requires constant adaptations of the solution and interactions with a large number of teams, both Business and IT.The incumbent will join an Agile team in squad mode. Since this is a new application, it will integrate all of our recent technologies and perform JAVA programming according to the functional specifications and technical designs provided.Roles and responsibilitiesActively participate in the development of implementation strategies, perform the analysis and development of software products, including design, code, test automation and operation by applying good development practices, data and of security.· Work in co-creation with technological contributors and architects to fully understand and thus achieve the alignment of solutions representing business intentions and objectivesDocument the technical solutions (deliverables and programs) to ensure the sustainability of products, prepare and distribute training for peers and consumers· Provide technical support to IT operations. Analyze complex issues, determine the causes and follow up on system problems during critical incidents and ensure their resolution· Validate and / or carry out test cases to ensure complete coverage of changes made by the project.Be responsible for installing and testing software packages or implementing applications Required profile3-5 years experience in web development specifically required (essential)Knowledge of Java web environments (JSP, J2EE, JavaScript, HTML5, CSS3, etc.) (essential)Knowledge of databases (Oracle, DB2) and SQL language (essential)Knowledge of REST service concepts (essential)Knowledge of various development frameworks (Spring MVC, Spring Security, etc.)Knowledge of development support tools (GIT, MAVEN, JENKINS, JIRA, etc.)Technical knowledge of the Portal, AccèsD applications (Personal and Business), and the technological environmentKnowledge of the cloud computing conceptKnowledge of PAASKnowledge of CucumberKnowledge of development projects in Agile modeExperience in banking and (important asset)Teamwork is essential, analytical skills, autonomy, resourcefulAbility to learn and integrate quicklyAdvantages________________________________________________________________________________Responsibilities________________________________________________________________________________Qualifications________________________________________________________________________________Summary________________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      The mandate of the Members and Customers Transversal Solutions Department (DSTMC) consists of the development and integration of large-scale solutions - major projects - movement for client members (MC). More specifically, under the responsibility of the VP Member and Client Analytics and the Data Manager (CDO), our two projects: Unicité and Consent ™ are part of the Data and Movement Analytics program. As part of the Consent project, under the responsibility of Data Governance MC, our management must set up a solution to capture the consent given by members and clients and to integrate the use of this consent into the systems of the Movement concerned. All business areas and distribution channels are involved. The mandate therefore requires constant adaptations of the solution and interactions with a large number of teams, both Business and IT.The incumbent will join an Agile team in squad mode. Since this is a new application, it will integrate all of our recent technologies and perform JAVA programming according to the functional specifications and technical designs provided.Roles and responsibilitiesActively participate in the development of implementation strategies, perform the analysis and development of software products, including design, code, test automation and operation by applying good development practices, data and of security.· Work in co-creation with technological contributors and architects to fully understand and thus achieve the alignment of solutions representing business intentions and objectivesDocument the technical solutions (deliverables and programs) to ensure the sustainability of products, prepare and distribute training for peers and consumers· Provide technical support to IT operations. Analyze complex issues, determine the causes and follow up on system problems during critical incidents and ensure their resolution· Validate and / or carry out test cases to ensure complete coverage of changes made by the project.Be responsible for installing and testing software packages or implementing applications Required profile3-5 years experience in web development specifically required (essential)Knowledge of Java web environments (JSP, J2EE, JavaScript, HTML5, CSS3, etc.) (essential)Knowledge of databases (Oracle, DB2) and SQL language (essential)Knowledge of REST service concepts (essential)Knowledge of various development frameworks (Spring MVC, Spring Security, etc.)Knowledge of development support tools (GIT, MAVEN, JENKINS, JIRA, etc.)Technical knowledge of the Portal, AccèsD applications (Personal and Business), and the technological environmentKnowledge of the cloud computing conceptKnowledge of PAASKnowledge of CucumberKnowledge of development projects in Agile modeExperience in banking and (important asset)Teamwork is essential, analytical skills, autonomy, resourcefulAbility to learn and integrate quicklyAdvantages________________________________________________________________________________Responsibilities________________________________________________________________________________Qualifications________________________________________________________________________________Summary________________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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