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      • Ottawa, Ontario
      • Permanent
      Job Title: Technical Support AnalystA Technical Support Analyst is needed to join our growing team and will play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support.We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world.Reporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.To qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A post-secondary education in a relevant degree or diploma •The ability to communicate clearly and effectively via e-mail, over the phone and face-to-face;•The ability to effectively prioritise workload and balance customer demands•Strong problem-solving skills and logical thinking•The ability to work effectively in a team•Outstanding customer service skills •An interest in natural sciences and cultural museum collectionsDesirable Experience•Prior software support experience (2-3 years) in a customer-facing position•Relevant technical qualifications, including database management (SQL) or experience with any programming languagesAdvantagesRemote work during covid3 weeks vacation5 paid daysstrong opportunity to grow with organizationResponsibilitiesReporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.QualificationsTo qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A post-secondary education in a relevant degree or diploma •The ability to communicate clearly and effectively via e-mail, over the phone and face-to-face;•The ability to effectively prioritise workload and balance customer demands•Strong problem-solving skills and logical thinking•The ability to work effectively in a team•Outstanding customer service skills •An interest in natural sciences and cultural museum collectionsDesirable Experience•Prior software support experience (2-3 years) in a customer-facing position•Relevant technical qualifications, including database management (SQL) or experience with any programming languagesSummaryJob Title: Technical Support AnalystA Technical Support Analyst is needed to join our growing team and will play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support.We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world.Reporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.To qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A post-secondary education in a relevant degree or diploma •The ability to communicate clearly and effectively via e-mail, over the phone and face-to-face;•The ability to effectively prioritise workload and balance customer demands•Strong problem-solving skills and logical thinking•The ability to work effectively in a team•Outstanding customer service skills •An interest in natural sciences and cultural museum collectionsDesirable Experience•Prior software support experience (2-3 years) in a customer-facing position•Relevant technical qualifications, including database management (SQL) or experience with any programming languagesRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Job Title: Technical Support AnalystA Technical Support Analyst is needed to join our growing team and will play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support.We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world.Reporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.To qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A post-secondary education in a relevant degree or diploma •The ability to communicate clearly and effectively via e-mail, over the phone and face-to-face;•The ability to effectively prioritise workload and balance customer demands•Strong problem-solving skills and logical thinking•The ability to work effectively in a team•Outstanding customer service skills •An interest in natural sciences and cultural museum collectionsDesirable Experience•Prior software support experience (2-3 years) in a customer-facing position•Relevant technical qualifications, including database management (SQL) or experience with any programming languagesAdvantagesRemote work during covid3 weeks vacation5 paid daysstrong opportunity to grow with organizationResponsibilitiesReporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.QualificationsTo qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A post-secondary education in a relevant degree or diploma •The ability to communicate clearly and effectively via e-mail, over the phone and face-to-face;•The ability to effectively prioritise workload and balance customer demands•Strong problem-solving skills and logical thinking•The ability to work effectively in a team•Outstanding customer service skills •An interest in natural sciences and cultural museum collectionsDesirable Experience•Prior software support experience (2-3 years) in a customer-facing position•Relevant technical qualifications, including database management (SQL) or experience with any programming languagesSummaryJob Title: Technical Support AnalystA Technical Support Analyst is needed to join our growing team and will play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support.We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world.Reporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.To qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A post-secondary education in a relevant degree or diploma •The ability to communicate clearly and effectively via e-mail, over the phone and face-to-face;•The ability to effectively prioritise workload and balance customer demands•Strong problem-solving skills and logical thinking•The ability to work effectively in a team•Outstanding customer service skills •An interest in natural sciences and cultural museum collectionsDesirable Experience•Prior software support experience (2-3 years) in a customer-facing position•Relevant technical qualifications, including database management (SQL) or experience with any programming languagesRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      Do you love challenges and finding new creative solutions to IT problems? Do you seek to contribute to the support of an international leading organization as a Technical Support Representative?We're seeking a Spanish/English speaking support representative for a full-time/permanent position within a fast-paced environment. Working alongside a highly motivated team that constantly evolves and reinvents itself. AdvantagesIf you are looking to grow and be a part of a challenging team then this may be the opportunity for you!ResponsibilitiesKnowledge of DNS, TCP/IP, and other networking conceptsUnderstanding of relational databasesFamiliarity with Windows and Linux operating systemsAbility to work in shifts, including weekendsQuick learner with a desire to learn new tools and techniquesQualifications1-2 years experience as a software support representative offering post-sales phone and email support to customers for a cloud-based (SaaS) productEducation in Computer Sciences or RelationalITIL Certification -HUGE asset!English & Spanish Speaking - MUST HAVESummaryBonus Skills: Familiarity with ITSM toolsFamiliarity with application serversFamiliarity with LDAP configurationIf you feel this opportunity could be right for you, please contact megan.leblanc@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you love challenges and finding new creative solutions to IT problems? Do you seek to contribute to the support of an international leading organization as a Technical Support Representative?We're seeking a Spanish/English speaking support representative for a full-time/permanent position within a fast-paced environment. Working alongside a highly motivated team that constantly evolves and reinvents itself. AdvantagesIf you are looking to grow and be a part of a challenging team then this may be the opportunity for you!ResponsibilitiesKnowledge of DNS, TCP/IP, and other networking conceptsUnderstanding of relational databasesFamiliarity with Windows and Linux operating systemsAbility to work in shifts, including weekendsQuick learner with a desire to learn new tools and techniquesQualifications1-2 years experience as a software support representative offering post-sales phone and email support to customers for a cloud-based (SaaS) productEducation in Computer Sciences or RelationalITIL Certification -HUGE asset!English & Spanish Speaking - MUST HAVESummaryBonus Skills: Familiarity with ITSM toolsFamiliarity with application serversFamiliarity with LDAP configurationIf you feel this opportunity could be right for you, please contact megan.leblanc@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Richmond, British Columbia
      • Permanent
      Are you a self-motivated IT Support professional (Tier 2 or Tier 3 level experience) who thrives in a demanding, fast-paced environment? Our Richmond BC client, a prominent MSP organization, is seeking to hire a Senior Technical Support Specialist on a permanent full-time position. Apply to this amazing Senior Technical Support Specialist opportunity today!AdvantagesWhat’s in it for you!As a Senior Technical Support Specialist with our Richmond client, you’ll receive:• Highly competitive market compensation package.• Comprehensive benefits package.• Convenient/accessible commute.• Free onsite parking.• Client partnering with large enterprises.• Great team culture!ResponsibilitiesWhat will you do?As a Senior Technical Support Specialist with our Richmond client, you will:• Provide IT support for end user systems and network infrastructure issues.• Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.• Support services for virtualization technologies: VMware, and Microsoft HyperV.• Support WAN/LAN connectivity, routers, firewalls, and security networks.• Administer hosted and cloud solutions for customers.• Support disaster recovery solutions.• Provide remote access solution support: VPN, Terminal Services.• Monitor customer remote monitoring and management system alerts/notifications, and respond through service tickets.• Administer and maintain the remote monitoring and management system.• Review patch management, anti-virus, backup and general system health and security of systems.• Document maintenance for computer systems and network infrastructure.• Keep customers informed of incident progress and notify them of impending changes or agreed outages.QualificationsHow do you qualify?To qualify for the Senior Technical Support Specialist role with our Richmond client, you must have:• 5+ years’ experience supporting IT computer networks.• Experience in Windows 7-current Operating Systems.• Experience with Microsoft Office applications from 2010-current.• Experience with Office365, Windows servers, SQL etc.• Experience with WAN and LAN connectivity, routers, firewalls etc.• Experience with ticketing system.• Diploma or degree in computer science or IT related field.What nontechnical experience do you bring?To qualify for the Senior Technical Support Specialist role with our Richmond client, you also need:• Exceptional typing skills.• Excellent communication skills.• Strong multi-tasking skills.• Valid BC Driver’s license and clean record.What additional experience do you bring?To be considered for the Senior Technical Support Specialist role with our Richmond client, it’s beneficial to have:• Experience with VMware, and Microsoft HyperV.• Microsoft or other relevant IT certifications.SummaryIf you’re customer-centric, and the prospect of collaborating in a dynamic team to provide first-class technical support intrigues you, then the Senior Technical Support Specialist role with our Richmond-BC client could be the perfect opportunity for you!Please contact Tina with your resume at: tinamaria.arujah@randstad.caFor more information, or click the Apply button now!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a self-motivated IT Support professional (Tier 2 or Tier 3 level experience) who thrives in a demanding, fast-paced environment? Our Richmond BC client, a prominent MSP organization, is seeking to hire a Senior Technical Support Specialist on a permanent full-time position. Apply to this amazing Senior Technical Support Specialist opportunity today!AdvantagesWhat’s in it for you!As a Senior Technical Support Specialist with our Richmond client, you’ll receive:• Highly competitive market compensation package.• Comprehensive benefits package.• Convenient/accessible commute.• Free onsite parking.• Client partnering with large enterprises.• Great team culture!ResponsibilitiesWhat will you do?As a Senior Technical Support Specialist with our Richmond client, you will:• Provide IT support for end user systems and network infrastructure issues.• Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.• Support services for virtualization technologies: VMware, and Microsoft HyperV.• Support WAN/LAN connectivity, routers, firewalls, and security networks.• Administer hosted and cloud solutions for customers.• Support disaster recovery solutions.• Provide remote access solution support: VPN, Terminal Services.• Monitor customer remote monitoring and management system alerts/notifications, and respond through service tickets.• Administer and maintain the remote monitoring and management system.• Review patch management, anti-virus, backup and general system health and security of systems.• Document maintenance for computer systems and network infrastructure.• Keep customers informed of incident progress and notify them of impending changes or agreed outages.QualificationsHow do you qualify?To qualify for the Senior Technical Support Specialist role with our Richmond client, you must have:• 5+ years’ experience supporting IT computer networks.• Experience in Windows 7-current Operating Systems.• Experience with Microsoft Office applications from 2010-current.• Experience with Office365, Windows servers, SQL etc.• Experience with WAN and LAN connectivity, routers, firewalls etc.• Experience with ticketing system.• Diploma or degree in computer science or IT related field.What nontechnical experience do you bring?To qualify for the Senior Technical Support Specialist role with our Richmond client, you also need:• Exceptional typing skills.• Excellent communication skills.• Strong multi-tasking skills.• Valid BC Driver’s license and clean record.What additional experience do you bring?To be considered for the Senior Technical Support Specialist role with our Richmond client, it’s beneficial to have:• Experience with VMware, and Microsoft HyperV.• Microsoft or other relevant IT certifications.SummaryIf you’re customer-centric, and the prospect of collaborating in a dynamic team to provide first-class technical support intrigues you, then the Senior Technical Support Specialist role with our Richmond-BC client could be the perfect opportunity for you!Please contact Tina with your resume at: tinamaria.arujah@randstad.caFor more information, or click the Apply button now!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Moncton, New Brunswick
      • Contract
      Are you looking for an entry level position in Technical Support?Are you located within Atlantic Canada? We are pleased to offer you this new and exciting CONTRACT requirement with our client for the position of:TECHNICAL SUPPORT - Entry Level REMOTE-Start: ASAP-Estimated length: 6+ months-Location: REMOTEAdvantagesYou will be working with our client who is a leading employer in the local market.Responsibilities•Communicating with customers via an inbound phone queue and self-service ticketing system, and performing follow-ups via phone, chat, and email.•Logging, triaging, troubleshooting, and resolving technical incidents and service requests in our service management system;•Escalating unresolved incidents and requests to next level support;•Installation and configuration of desktop software;•Basic security functions (password resets, multi-factor authentication administration, identification and reporting of potential cybersecurity events);•Research and document resolutions in an online IT knowledge database, as well as contributing to the creation and maintenance of end-user documentation;•Participate in a rotating 24/7 on-call technical support rotation; QualificationsREQUIREMENTS:-Education: post-secondary education in a computer technology related program, or equivalent experience.-The ability to work independently; -Strong written and spoken communication skills -Troubleshooting/problem-solving ability.NICE TO HAVE:Experience in a technical support role-Technical skills: Familiarity with Active Directory, Powershell, Windows 10 policies and administration, and IT Service Management system would be an asset.-Bilingual FrenchPLEASE NOTE:You will be required to obtain a Reliability Security Clearance which means you must have been in Canada for the last 5 years.Background check is requiredSummaryDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!Randstad TechnologiesCanada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for an entry level position in Technical Support?Are you located within Atlantic Canada? We are pleased to offer you this new and exciting CONTRACT requirement with our client for the position of:TECHNICAL SUPPORT - Entry Level REMOTE-Start: ASAP-Estimated length: 6+ months-Location: REMOTEAdvantagesYou will be working with our client who is a leading employer in the local market.Responsibilities•Communicating with customers via an inbound phone queue and self-service ticketing system, and performing follow-ups via phone, chat, and email.•Logging, triaging, troubleshooting, and resolving technical incidents and service requests in our service management system;•Escalating unresolved incidents and requests to next level support;•Installation and configuration of desktop software;•Basic security functions (password resets, multi-factor authentication administration, identification and reporting of potential cybersecurity events);•Research and document resolutions in an online IT knowledge database, as well as contributing to the creation and maintenance of end-user documentation;•Participate in a rotating 24/7 on-call technical support rotation; QualificationsREQUIREMENTS:-Education: post-secondary education in a computer technology related program, or equivalent experience.-The ability to work independently; -Strong written and spoken communication skills -Troubleshooting/problem-solving ability.NICE TO HAVE:Experience in a technical support role-Technical skills: Familiarity with Active Directory, Powershell, Windows 10 policies and administration, and IT Service Management system would be an asset.-Bilingual FrenchPLEASE NOTE:You will be required to obtain a Reliability Security Clearance which means you must have been in Canada for the last 5 years.Background check is requiredSummaryDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!Randstad TechnologiesCanada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Laval, Québec
      • Permanent
      Helpdesk Agent Are you looking for a position as a helpdesk agent on the north shore of Montreal? You would like to be part of a young company in full expansion. Are you a young professional looking for new challenges and/or first concrete experience in the field of it? In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.We are looking for a technical support specialist to join our team. Responsibilities• Respond to requests for technical service calls to users and customers• Process requests for device problems;• Process requests for software problems;• Creating tickets for all interventions and tracking them;• Training on company devices and applications;• Respond to clients who come to the point of service;• Process requests for updates remotely;• Sim card maintenance;• Maintain communications between technical support and the IT team;• Perform all other tasks essential to the proper functioning of the department's operations. Requirements•Fluency in French and English, both orally and in writing;•Do you have a brief experience in a similar position or experience in the field of customer service/technical support/information technology accompanied by a motivation to evolve in the technology environment?•Has a professional background in computer science or similar experience;•Great adaptability and learning;•Autonomous, organized and ability to manage priorities;•Excellent customer service skills;•Knowledge of Netsuite software (asset);•Ability to communicate effectively and diplomatically;•Excellent communication skills (verbal and written) Here are some of the benefits• Competitive salary• Health and dental insurance• Gym on site• Free parking• Flexibility and teleworkingThis is definitely an incredible opportunity to enter the IT market as a technical support agent in the Laval region. Send us your CV to isabelle.gauthier@randstad.ca Advantages• Competitive salary• Health and dental insurance• Gym on site• Free parking• Flexibility and teleworkingResponsibilities• Respond to requests for technical service calls to users and customers• Process requests for device problems;• Process requests for software problems;• Creating tickets for all interventions and tracking them;• Training on company devices and applications;• Respond to clients who come to the point of service;• Process requests for updates remotely;• Sim card maintenance;• Maintain communications between technical support and the IT team;• Perform all other tasks essential to the proper functioning of the department's operations.Qualifications•Fluency in French and English, both orally and in writing;•Do you have a brief experience in a similar position or experience in the field of customer service/technical support/information technology accompanied by a motivation to evolve in the technology environment?•Has a professional background in computer science or similar experience;•Great adaptability and learning;•Autonomous, organized and ability to manage priorities;•Excellent customer service skills;•Knowledge of Netsuite software (asset);•Ability to communicate effectively and diplomatically;•Excellent communication skills (verbal and written)SummaryThis is definitely an incredible opportunity to enter the IT market as a technical support agent in the Laval region. Send us your CV to isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Helpdesk Agent Are you looking for a position as a helpdesk agent on the north shore of Montreal? You would like to be part of a young company in full expansion. Are you a young professional looking for new challenges and/or first concrete experience in the field of it? In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.We are looking for a technical support specialist to join our team. Responsibilities• Respond to requests for technical service calls to users and customers• Process requests for device problems;• Process requests for software problems;• Creating tickets for all interventions and tracking them;• Training on company devices and applications;• Respond to clients who come to the point of service;• Process requests for updates remotely;• Sim card maintenance;• Maintain communications between technical support and the IT team;• Perform all other tasks essential to the proper functioning of the department's operations. Requirements•Fluency in French and English, both orally and in writing;•Do you have a brief experience in a similar position or experience in the field of customer service/technical support/information technology accompanied by a motivation to evolve in the technology environment?•Has a professional background in computer science or similar experience;•Great adaptability and learning;•Autonomous, organized and ability to manage priorities;•Excellent customer service skills;•Knowledge of Netsuite software (asset);•Ability to communicate effectively and diplomatically;•Excellent communication skills (verbal and written) Here are some of the benefits• Competitive salary• Health and dental insurance• Gym on site• Free parking• Flexibility and teleworkingThis is definitely an incredible opportunity to enter the IT market as a technical support agent in the Laval region. Send us your CV to isabelle.gauthier@randstad.ca Advantages• Competitive salary• Health and dental insurance• Gym on site• Free parking• Flexibility and teleworkingResponsibilities• Respond to requests for technical service calls to users and customers• Process requests for device problems;• Process requests for software problems;• Creating tickets for all interventions and tracking them;• Training on company devices and applications;• Respond to clients who come to the point of service;• Process requests for updates remotely;• Sim card maintenance;• Maintain communications between technical support and the IT team;• Perform all other tasks essential to the proper functioning of the department's operations.Qualifications•Fluency in French and English, both orally and in writing;•Do you have a brief experience in a similar position or experience in the field of customer service/technical support/information technology accompanied by a motivation to evolve in the technology environment?•Has a professional background in computer science or similar experience;•Great adaptability and learning;•Autonomous, organized and ability to manage priorities;•Excellent customer service skills;•Knowledge of Netsuite software (asset);•Ability to communicate effectively and diplomatically;•Excellent communication skills (verbal and written)SummaryThis is definitely an incredible opportunity to enter the IT market as a technical support agent in the Laval region. Send us your CV to isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      IT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. AdvantagesIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. ResponsibilitiesIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. QualificationsIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. SummaryIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      IT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. AdvantagesIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. ResponsibilitiesIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. QualificationsIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. SummaryIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Contract
      PDS – Integration Specialist IDuration: 12 monthsOpenings: 1The role we are offering you:• Part of a team responsible for updating computers, avionic systems, visual and various other systems on flight simulators.• Involved in the development, integration and test phase of the communication between aircraft simulation software and interface instruments.• Integration Specialist on update projects, customer and engineer’s main point of contact for software related issues.• Lead and offer technical support to software engineers during integration of their systems.• Asked to travel around the world at our client's customer sites and integrate the software solutions developed in house.AdvantagesPlease contact your Randstad Recruitment Consultant to learn more of the advantages and benefits of this roleResponsibilitiesThe role we are offering you:• Part of a team responsible for updating computers, avionic systems, visual and various other systems on flight simulators.• Involved in the development, integration and test phase of the communication between aircraft simulation software and interface instruments.• Integration Specialist on update projects, customer and engineer’s main point of contact for software related issues.• Lead and offer technical support to software engineers during integration of their systems.• Asked to travel around the world at our client's customer sites and integrate the software solutions developed in house.QualificationsOur ideal candidate has: • Bachelor Degree in Engineering or Computer Sciences.• Knowledge of C, C++ and FORTRAN programming languages and scripting languages• Knowledge of AIX / LINUX / Windows operating systems.• Understanding of operating system concepts, computer architectures, aircraft simulation software and the interface with aircraft instruments.• Software integration experience• Ability to troubleshoot problems• Knowledge of techniques and tools used for software debugging (.NET and/or Windbg, DBX, GDB).• Knowledge of simulated systems and instruments/avionics interface an asset.• Knowledge of at least one source code revision software (e.g. Starteam, Github Enterprise)• Strong planning and organizational skill. Ability to adapt quickly to changes in technology.• Demonstrate flexibility and strong project and assigned tasks ownership as well as ability to work and make decisions unsupervised.• Excellent communication skills.• Result-oriented.• Self-motivated, independent, dynamic, team player, like challenges.• Dealing with customer experience is considered an asset.• Bilingualism in both French and English is required.SummaryPDS – Integration Specialist IDuration: 12 monthsOpenings: 1The role we are offering you:• Part of a team responsible for updating computers, avionic systems, visual and various other systems on flight simulators.• Involved in the development, integration and test phase of the communication between aircraft simulation software and interface instruments.• Integration Specialist on update projects, customer and engineer’s main point of contact for software related issues.• Lead and offer technical support to software engineers during integration of their systems.• Asked to travel around the world at our client's customer sites and integrate the software solutions developed in house.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      PDS – Integration Specialist IDuration: 12 monthsOpenings: 1The role we are offering you:• Part of a team responsible for updating computers, avionic systems, visual and various other systems on flight simulators.• Involved in the development, integration and test phase of the communication between aircraft simulation software and interface instruments.• Integration Specialist on update projects, customer and engineer’s main point of contact for software related issues.• Lead and offer technical support to software engineers during integration of their systems.• Asked to travel around the world at our client's customer sites and integrate the software solutions developed in house.AdvantagesPlease contact your Randstad Recruitment Consultant to learn more of the advantages and benefits of this roleResponsibilitiesThe role we are offering you:• Part of a team responsible for updating computers, avionic systems, visual and various other systems on flight simulators.• Involved in the development, integration and test phase of the communication between aircraft simulation software and interface instruments.• Integration Specialist on update projects, customer and engineer’s main point of contact for software related issues.• Lead and offer technical support to software engineers during integration of their systems.• Asked to travel around the world at our client's customer sites and integrate the software solutions developed in house.QualificationsOur ideal candidate has: • Bachelor Degree in Engineering or Computer Sciences.• Knowledge of C, C++ and FORTRAN programming languages and scripting languages• Knowledge of AIX / LINUX / Windows operating systems.• Understanding of operating system concepts, computer architectures, aircraft simulation software and the interface with aircraft instruments.• Software integration experience• Ability to troubleshoot problems• Knowledge of techniques and tools used for software debugging (.NET and/or Windbg, DBX, GDB).• Knowledge of simulated systems and instruments/avionics interface an asset.• Knowledge of at least one source code revision software (e.g. Starteam, Github Enterprise)• Strong planning and organizational skill. Ability to adapt quickly to changes in technology.• Demonstrate flexibility and strong project and assigned tasks ownership as well as ability to work and make decisions unsupervised.• Excellent communication skills.• Result-oriented.• Self-motivated, independent, dynamic, team player, like challenges.• Dealing with customer experience is considered an asset.• Bilingualism in both French and English is required.SummaryPDS – Integration Specialist IDuration: 12 monthsOpenings: 1The role we are offering you:• Part of a team responsible for updating computers, avionic systems, visual and various other systems on flight simulators.• Involved in the development, integration and test phase of the communication between aircraft simulation software and interface instruments.• Integration Specialist on update projects, customer and engineer’s main point of contact for software related issues.• Lead and offer technical support to software engineers during integration of their systems.• Asked to travel around the world at our client's customer sites and integrate the software solutions developed in house.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Richmond Hill, Ontario
      • Permanent
      We currently are seeking a Level 2 Network Specialist on a perm/full-time basis. for a client in Information Technology & Services . In this position you will provide technical support via phone, email and remote access to customer sites where solutions are deployed and proactively manage customer environments. You will work directly with customers or indirectly through the advice provided to others in the TAC. This new opportunity brings a great team culture that is family-like and work together to resolve issues and provide better solutions to day to day operations.Advantages-Great exposure to a wide range of technologies products and services, including Infrastructure design, implementation and support, Unified Communications, Managed Services and Data Centre Services and Integration. -Be part of a family-like team culture-Great benefits and internal growth opportunities!Responsibilities-Perform firmware/software installation, configuration management, maintenance, testing and documentation for any network related platforms-Complete ticket work, solving any network related technical issues for customers within the agreed upon Service Level Agreement (SLA).-Look holistically at incidents and work with a team to solve complex technical issues encompassing hardware and software.-Recognize when customer issues need to be escalated and work with higher tier of technical support through to incident resolution.-Compile data gathered through ticket work in the TAC to create articles for the internal Knowledge base.-Participate in researching and recommending tools for assessments, testing and troubleshooting.-Acquire and maintain technical certifications essential to the business needs and business certification levelsQualifications-3 to 5 years’ experience with configuring and troubleshooting routers, switches, firewalls and protocols including BGP, EIGRP, OSPF and Layer 2 switching-Past experience working directly with the customer in handling incidents and change requests.-Solid knowledge in networking and security.-Strong analytical and troubleshooting skills-Knowledge of network design, network architecture, protocols, and network topology-Ability to perform duties in a very fast paced environment and ability to learn new technology quickly.-Due to the nature of a 24x7 operation, shift work will be required-Ability to work flexible hours is a must-Hands on experience with any or all of the following specific platforms:Cisco Nexus , Cisco ASR, Cisco ASA, Fortinet Firewalls, Palo Alto Networks Firewall, F5 Load balancersMust be in possession of:-Excellent knowledge of MS Office (Including Outlook and Visio)-CCNA-CCNP & CCIE (preferred; must be prepared to pursue)- ITIL (preferred).SummaryIf this feels like an opportunity you would like to explore further and have the skillset required to be successful -Please send your resume & reach out to - megan.leblanc@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We currently are seeking a Level 2 Network Specialist on a perm/full-time basis. for a client in Information Technology & Services . In this position you will provide technical support via phone, email and remote access to customer sites where solutions are deployed and proactively manage customer environments. You will work directly with customers or indirectly through the advice provided to others in the TAC. This new opportunity brings a great team culture that is family-like and work together to resolve issues and provide better solutions to day to day operations.Advantages-Great exposure to a wide range of technologies products and services, including Infrastructure design, implementation and support, Unified Communications, Managed Services and Data Centre Services and Integration. -Be part of a family-like team culture-Great benefits and internal growth opportunities!Responsibilities-Perform firmware/software installation, configuration management, maintenance, testing and documentation for any network related platforms-Complete ticket work, solving any network related technical issues for customers within the agreed upon Service Level Agreement (SLA).-Look holistically at incidents and work with a team to solve complex technical issues encompassing hardware and software.-Recognize when customer issues need to be escalated and work with higher tier of technical support through to incident resolution.-Compile data gathered through ticket work in the TAC to create articles for the internal Knowledge base.-Participate in researching and recommending tools for assessments, testing and troubleshooting.-Acquire and maintain technical certifications essential to the business needs and business certification levelsQualifications-3 to 5 years’ experience with configuring and troubleshooting routers, switches, firewalls and protocols including BGP, EIGRP, OSPF and Layer 2 switching-Past experience working directly with the customer in handling incidents and change requests.-Solid knowledge in networking and security.-Strong analytical and troubleshooting skills-Knowledge of network design, network architecture, protocols, and network topology-Ability to perform duties in a very fast paced environment and ability to learn new technology quickly.-Due to the nature of a 24x7 operation, shift work will be required-Ability to work flexible hours is a must-Hands on experience with any or all of the following specific platforms:Cisco Nexus , Cisco ASR, Cisco ASA, Fortinet Firewalls, Palo Alto Networks Firewall, F5 Load balancersMust be in possession of:-Excellent knowledge of MS Office (Including Outlook and Visio)-CCNA-CCNP & CCIE (preferred; must be prepared to pursue)- ITIL (preferred).SummaryIf this feels like an opportunity you would like to explore further and have the skillset required to be successful -Please send your resume & reach out to - megan.leblanc@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Dorval, Québec
      • Permanent
      Helpdesk Are you looking for new challenges as a helpdesk/technical support in the Montreal area? Would you like to join an international company working in the Aerospatiale field? Would you like to work in a position offering great flexibility? You will be in charge of the technical support for our internal employee for our West Island office. Main Responsibilities•Support end user devices and peripherals locally and remotely•Application software and hardware support, hardware troubleshooting •Manage internal telephone, voice mail and conferencing systems•Coordinate office relocations/additions/deletions•Provide user-training as required•Have a strong understanding on securing networks and end points•Investigate network and end point security related incidents•Utilize various Network Monitoring tools to ensure optimal network performance•Assist in the roll-out of hardware and software to ensure optimal deployment of IT resources•Assist in the analysis of business requirements and evaluation of hardware, software and network capabilities and compatibility to determine optimum IT solutions and configurations•Maintain IT asset inventory•Document implemented systems, including drawings•Provide first level technical support for all incoming requests in a professional and courteous manner•Analyze and diagnose problems to quickly arrive at workable solutions•Research questions using a variety of manuals and resources•Build and deploy laptops, desktops, tablets, mobile devices and other related devices•Document resolutions for future reference•Work on call rotation for after hour support•Travel as needed•Other duties as assignedLooking for a work environment that offers •A competitive salary•Access to 2-3 weeks of vacation•Health Insurance•Many opportunities for growth within the company•RSP Program•Great Flexibility •Free parkingRequired Knowledge•Ability to administer diverse environments including PC’s, laptops, tablets, phones and mobile devices•Intel PC architecture (all generations)•Network equipment and devices (Routers, Switches, etc.)•Network architecture (WAN, LAN, WLAN, VPN, etc…) and IP protocols•Microsoft product knowledge (Windows Server/Workstations)•MS Exchange•Lotus Notes•MS Office Suite, including VisioEducation and/or Work Experience Requirements •College degree in Computer Science (or equivalent)•2 years+ of relevant user support experience•Strong foundation in Windows 7 and 10•Knowledge of Outlook and MS Office Suite within an end user support environment would be a definite asset•Driven, self-motivated and a strong desire to learn and take on new challenges and projects•Specialized certification is an asset (Microsoft, Cisco, A+ or other).•MCP Certification, an asset •CCNA Certification, an asset•Mitel 3300 experience would be an asset•Ability to demonstrate high level commitment to customer satisfaction by: oResponding and resolving issues in a timely manneroUnderstanding customer expectations and requirementsoEscalating outstanding questions and problems in a quick and timely manner oBeing able to understand customer applications and priorities on assigned system•High discretion and good judgement•Ability to manage multiple projects, activities and tasks simultaneously•Ability to work independently as well as in teams•Extremely well organized•Superior communication skills in both English and French•Ability to maintain a professional demeanor at all times •Must have a valid driver’s license and vehiclePosition requires Level 2 Clearance with the Canadian Government and the ability to gain access to the Canadian Controlled Goods ProgramYou would like establish yourself in IT, where you can work on IT projects and work on the reliability of computer systems. Send me your info at isabelle.gauthier@randstad.caAdvantages•A competitive salary•Access to 2-3 weeks of vacation•Health Insurance•Many opportunities for growth within the company•RSP Program•Great Flexibility •Free parkingResponsibilities•Support end user devices and peripherals locally and remotely•Application software and hardware support, hardware troubleshooting •Manage internal telephone, voice mail and conferencing systems•Coordinate office relocations/additions/deletions•Provide user-training as required•Have a strong understanding on securing networks and end points•Investigate network and end point security related incidents•Utilize various Network Monitoring tools to ensure optimal network performance•Assist in the roll-out of hardware and software to ensure optimal deployment of IT resources•Assist in the analysis of business requirements and evaluation of hardware, software and network capabilities and compatibility to determine optimum IT solutions and configurations•Maintain IT asset inventory•Document implemented systems, including drawings•Provide first level technical support for all incoming requests in a professional and courteous manner•Analyze and diagnose problems to quickly arrive at workable solutions•Research questions using a variety of manuals and resources•Build and deploy laptops, desktops, tablets, mobile devices and other related devices•Document resolutions for future reference•Work on call rotation for after hour support•Travel as needed•Other duties as assignedQualifications•Ability to administer diverse environments including PC’s, laptops, tablets, phones and mobile devices•Intel PC architecture (all generations)•Network equipment and devices (Routers, Switches, etc.)•Network architecture (WAN, LAN, WLAN, VPN, etc…) and IP protocols•Microsoft product knowledge (Windows Server/Workstations)•MS Exchange•Lotus Notes•MS Office Suite, including Visio•College degree in Computer Science (or equivalent)•2 years+ of relevant user support experiencePosition requires Level 2 Clearance with the Canadian Government and the ability to gain access to the Canadian Controlled Goods Program•Strong foundation in Windows 7 and 10•Knowledge of Outlook and MS Office Suite within an end user support environment would be a definite asset•Driven, self-motivated and a strong desire to learn and take on new challenges and projects•Specialized certification is an asset (Microsoft, Cisco, A+ or other).•MCP Certification, an asset •CCNA Certification, an asset•Mitel 3300 experience would be an asset•Ability to demonstrate high level commitment to customer satisfaction by: oResponding and resolving issues in a timely manneroUnderstanding customer expectations and requirementsoEscalating outstanding questions and problems in a quick and timely manner oBeing able to understand customer applications and priorities on assigned system•High discretion and good judgement•Ability to manage multiple projects, activities and tasks simultaneously•Ability to work independently as well as in teams•Extremely well organized•Superior communication skills in both English and French•Ability to maintain a professional demeanor at all times •Must have a valid driver’s license and vehicleSummaryYou would like establish yourself in IT, where you can work on IT projects and work on the reliability of computer systems. Send me your info at isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Helpdesk Are you looking for new challenges as a helpdesk/technical support in the Montreal area? Would you like to join an international company working in the Aerospatiale field? Would you like to work in a position offering great flexibility? You will be in charge of the technical support for our internal employee for our West Island office. Main Responsibilities•Support end user devices and peripherals locally and remotely•Application software and hardware support, hardware troubleshooting •Manage internal telephone, voice mail and conferencing systems•Coordinate office relocations/additions/deletions•Provide user-training as required•Have a strong understanding on securing networks and end points•Investigate network and end point security related incidents•Utilize various Network Monitoring tools to ensure optimal network performance•Assist in the roll-out of hardware and software to ensure optimal deployment of IT resources•Assist in the analysis of business requirements and evaluation of hardware, software and network capabilities and compatibility to determine optimum IT solutions and configurations•Maintain IT asset inventory•Document implemented systems, including drawings•Provide first level technical support for all incoming requests in a professional and courteous manner•Analyze and diagnose problems to quickly arrive at workable solutions•Research questions using a variety of manuals and resources•Build and deploy laptops, desktops, tablets, mobile devices and other related devices•Document resolutions for future reference•Work on call rotation for after hour support•Travel as needed•Other duties as assignedLooking for a work environment that offers •A competitive salary•Access to 2-3 weeks of vacation•Health Insurance•Many opportunities for growth within the company•RSP Program•Great Flexibility •Free parkingRequired Knowledge•Ability to administer diverse environments including PC’s, laptops, tablets, phones and mobile devices•Intel PC architecture (all generations)•Network equipment and devices (Routers, Switches, etc.)•Network architecture (WAN, LAN, WLAN, VPN, etc…) and IP protocols•Microsoft product knowledge (Windows Server/Workstations)•MS Exchange•Lotus Notes•MS Office Suite, including VisioEducation and/or Work Experience Requirements •College degree in Computer Science (or equivalent)•2 years+ of relevant user support experience•Strong foundation in Windows 7 and 10•Knowledge of Outlook and MS Office Suite within an end user support environment would be a definite asset•Driven, self-motivated and a strong desire to learn and take on new challenges and projects•Specialized certification is an asset (Microsoft, Cisco, A+ or other).•MCP Certification, an asset •CCNA Certification, an asset•Mitel 3300 experience would be an asset•Ability to demonstrate high level commitment to customer satisfaction by: oResponding and resolving issues in a timely manneroUnderstanding customer expectations and requirementsoEscalating outstanding questions and problems in a quick and timely manner oBeing able to understand customer applications and priorities on assigned system•High discretion and good judgement•Ability to manage multiple projects, activities and tasks simultaneously•Ability to work independently as well as in teams•Extremely well organized•Superior communication skills in both English and French•Ability to maintain a professional demeanor at all times •Must have a valid driver’s license and vehiclePosition requires Level 2 Clearance with the Canadian Government and the ability to gain access to the Canadian Controlled Goods ProgramYou would like establish yourself in IT, where you can work on IT projects and work on the reliability of computer systems. Send me your info at isabelle.gauthier@randstad.caAdvantages•A competitive salary•Access to 2-3 weeks of vacation•Health Insurance•Many opportunities for growth within the company•RSP Program•Great Flexibility •Free parkingResponsibilities•Support end user devices and peripherals locally and remotely•Application software and hardware support, hardware troubleshooting •Manage internal telephone, voice mail and conferencing systems•Coordinate office relocations/additions/deletions•Provide user-training as required•Have a strong understanding on securing networks and end points•Investigate network and end point security related incidents•Utilize various Network Monitoring tools to ensure optimal network performance•Assist in the roll-out of hardware and software to ensure optimal deployment of IT resources•Assist in the analysis of business requirements and evaluation of hardware, software and network capabilities and compatibility to determine optimum IT solutions and configurations•Maintain IT asset inventory•Document implemented systems, including drawings•Provide first level technical support for all incoming requests in a professional and courteous manner•Analyze and diagnose problems to quickly arrive at workable solutions•Research questions using a variety of manuals and resources•Build and deploy laptops, desktops, tablets, mobile devices and other related devices•Document resolutions for future reference•Work on call rotation for after hour support•Travel as needed•Other duties as assignedQualifications•Ability to administer diverse environments including PC’s, laptops, tablets, phones and mobile devices•Intel PC architecture (all generations)•Network equipment and devices (Routers, Switches, etc.)•Network architecture (WAN, LAN, WLAN, VPN, etc…) and IP protocols•Microsoft product knowledge (Windows Server/Workstations)•MS Exchange•Lotus Notes•MS Office Suite, including Visio•College degree in Computer Science (or equivalent)•2 years+ of relevant user support experiencePosition requires Level 2 Clearance with the Canadian Government and the ability to gain access to the Canadian Controlled Goods Program•Strong foundation in Windows 7 and 10•Knowledge of Outlook and MS Office Suite within an end user support environment would be a definite asset•Driven, self-motivated and a strong desire to learn and take on new challenges and projects•Specialized certification is an asset (Microsoft, Cisco, A+ or other).•MCP Certification, an asset •CCNA Certification, an asset•Mitel 3300 experience would be an asset•Ability to demonstrate high level commitment to customer satisfaction by: oResponding and resolving issues in a timely manneroUnderstanding customer expectations and requirementsoEscalating outstanding questions and problems in a quick and timely manner oBeing able to understand customer applications and priorities on assigned system•High discretion and good judgement•Ability to manage multiple projects, activities and tasks simultaneously•Ability to work independently as well as in teams•Extremely well organized•Superior communication skills in both English and French•Ability to maintain a professional demeanor at all times •Must have a valid driver’s license and vehicleSummaryYou would like establish yourself in IT, where you can work on IT projects and work on the reliability of computer systems. Send me your info at isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Reporting to the Software Deployment Director, you will be in constant interaction with healthcare professionals and will ensure their satisfaction and their customer experience. You will complete projects to implement a software suite for groups of physicians, medical clinics or participate in the deployment of hospital services in Canada.During the day, you will be brought to:• Develop and manage relationships with clients;• Manage activities surrounding the deployment of projects with clients;• Manage the stages of project deployment;• Act as an advisor for the client and propose solutions adapted to their needs;• Translate customer requirements and configure them in the platform;• Ensure the quality of the product delivered as well as the customer's adoption of a solution;• Provide training to clients on better use of the platform;• Work in collaboration with the various departments of the company, either in terms of technical support and development equipment;• Support customers in change management;• Share with the team the experiences acquired, the difficulties encountered and the new concepts mastered;• Constantly develop your technical skills in using the platform and knowledge of the client's business environment.What is offered• Being surrounded by a talented and competent team;• Work in an environment that values fun, respect and teamwork;• Work on a quality product in the dynamic atmosphere of a start-up;• Participate in the innovation of a growing Quebec company that is tackling the improvement of the health systemYour profileAre you a team player known for his attention to detail and unparalleled customer service? Are you looking for a job that will put your autonomy and problem-solving skills to good use? If you have :• Between 2 and 5 years of relevant experience in software deployment or implementation;• A highly developed spirit of analysis and synthesis;• An innate attention to detail;• Strong organizational skills and relevant experience in managing simultaneous projects;• An advanced level of English / French bilingualism (compulsory);• Openness to changes and a developed capacity for adaptation;• The ability to work effectively in a virtual environment, using teleconferencing tools;• Excellent oral and written communication skills as well as strong interpersonal skills.AdvantagesReporting to the Software Deployment Director, you will be in constant interaction with healthcare professionals and will ensure their satisfaction and their customer experience. You will complete projects to implement a software suite for groups of physicians, medical clinics or participate in the deployment of hospital services in Canada.During the day, you will be brought to:• Develop and manage relationships with clients;• Manage activities surrounding the deployment of projects with clients;• Manage the stages of project deployment;• Act as an advisor for the client and propose solutions adapted to their needs;• Translate customer requirements and configure them in the platform;• Ensure the quality of the product delivered as well as the customer's adoption of a solution;• Provide training to clients on better use of the platform;• Work in collaboration with the various departments of the company, either in terms of technical support and development equipment;• Support customers in change management;• Share with the team the experiences acquired, the difficulties encountered and the new concepts mastered;• Constantly develop your technical skills in using the platform and knowledge of the client's business environment.What is offered• Being surrounded by a talented and competent team;• Work in an environment that values fun, respect and teamwork;• Work on a quality product in the dynamic atmosphere of a start-up;• Participate in the innovation of a growing Quebec company that is tackling the improvement of the health systemYour profileAre you a team player known for his attention to detail and unparalleled customer service? Are you looking for a job that will put your autonomy and problem-solving skills to good use? If you have :• Between 2 and 5 years of relevant experience in software deployment or implementation;• A highly developed spirit of analysis and synthesis;• An innate attention to detail;• Strong organizational skills and relevant experience in managing simultaneous projects;• An advanced level of English / French bilingualism (compulsory);• Openness to changes and a developed capacity for adaptation;• The ability to work effectively in a virtual environment, using teleconferencing tools;• Excellent oral and written communication skills as well as strong interpersonal skills.ResponsibilitiesReporting to the Software Deployment Director, you will be in constant interaction with healthcare professionals and will ensure their satisfaction and their customer experience. You will complete projects to implement a software suite for groups of physicians, medical clinics or participate in the deployment of hospital services in Canada.During the day, you will be brought to:• Develop and manage relationships with clients;• Manage activities surrounding the deployment of projects with clients;• Manage the stages of project deployment;• Act as an advisor for the client and propose solutions adapted to their needs;• Translate customer requirements and configure them in the platform;• Ensure the quality of the product delivered as well as the customer's adoption of a solution;• Provide training to clients on better use of the platform;• Work in collaboration with the various departments of the company, either in terms of technical support and development equipment;• Support customers in change management;• Share with the team the experiences acquired, the difficulties encountered and the new concepts mastered;• Constantly develop your technical skills in using the platform and knowledge of the client's business environment.What is offered• Being surrounded by a talented and competent team;• Work in an environment that values fun, respect and teamwork;• Work on a quality product in the dynamic atmosphere of a start-up;• Participate in the innovation of a growing Quebec company that is tackling the improvement of the health systemYour profileAre you a team player known for his attention to detail and unparalleled customer service? Are you looking for a job that will put your autonomy and problem-solving skills to good use? If you have :• Between 2 and 5 years of relevant experience in software deployment or implementation;• A highly developed spirit of analysis and synthesis;• An innate attention to detail;• Strong organizational skills and relevant experience in managing simultaneous projects;• An advanced level of English / French bilingualism (compulsory);• Openness to changes and a developed capacity for adaptation;• The ability to work effectively in a virtual environment, using teleconferencing tools;• Excellent oral and written communication skills as well as strong interpersonal skills.QualificationsReporting to the Software Deployment Director, you will be in constant interaction with healthcare professionals and will ensure their satisfaction and their customer experience. You will complete projects to implement a software suite for groups of physicians, medical clinics or participate in the deployment of hospital services in Canada.During the day, you will be brought to:• Develop and manage relationships with clients;• Manage activities surrounding the deployment of projects with clients;• Manage the stages of project deployment;• Act as an advisor for the client and propose solutions adapted to their needs;• Translate customer requirements and configure them in the platform;• Ensure the quality of the product delivered as well as the customer's adoption of a solution;• Provide training to clients on better use of the platform;• Work in collaboration with the various departments of the company, either in terms of technical support and development equipment;• Support customers in change management;• Share with the team the experiences acquired, the difficulties encountered and the new concepts mastered;• Constantly develop your technical skills in using the platform and knowledge of the client's business environment.What is offered• Being surrounded by a talented and competent team;• Work in an environment that values fun, respect and teamwork;• Work on a quality product in the dynamic atmosphere of a start-up;• Participate in the innovation of a growing Quebec company that is tackling the improvement of the health systemYour profileAre you a team player known for his attention to detail and unparalleled customer service? Are you looking for a job that will put your autonomy and problem-solving skills to good use? If you have :• Between 2 and 5 years of relevant experience in software deployment or implementation;• A highly developed spirit of analysis and synthesis;• An innate attention to detail;• Strong organizational skills and relevant experience in managing simultaneous projects;• An advanced level of English / French bilingualism (compulsory);• Openness to changes and a developed capacity for adaptation;• The ability to work effectively in a virtual environment, using teleconferencing tools;• Excellent oral and written communication skills as well as strong interpersonal skills.SummaryReporting to the Software Deployment Director, you will be in constant interaction with healthcare professionals and will ensure their satisfaction and their customer experience. You will complete projects to implement a software suite for groups of physicians, medical clinics or participate in the deployment of hospital services in Canada.During the day, you will be brought to:• Develop and manage relationships with clients;• Manage activities surrounding the deployment of projects with clients;• Manage the stages of project deployment;• Act as an advisor for the client and propose solutions adapted to their needs;• Translate customer requirements and configure them in the platform;• Ensure the quality of the product delivered as well as the customer's adoption of a solution;• Provide training to clients on better use of the platform;• Work in collaboration with the various departments of the company, either in terms of technical support and development equipment;• Support customers in change management;• Share with the team the experiences acquired, the difficulties encountered and the new concepts mastered;• Constantly develop your technical skills in using the platform and knowledge of the client's business environment.What is offered• Being surrounded by a talented and competent team;• Work in an environment that values fun, respect and teamwork;• Work on a quality product in the dynamic atmosphere of a start-up;• Participate in the innovation of a growing Quebec company that is tackling the improvement of the health systemYour profileAre you a team player known for his attention to detail and unparalleled customer service? Are you looking for a job that will put your autonomy and problem-solving skills to good use? If you have :• Between 2 and 5 years of relevant experience in software deployment or implementation;• A highly developed spirit of analysis and synthesis;• An innate attention to detail;• Strong organizational skills and relevant experience in managing simultaneous projects;• An advanced level of English / French bilingualism (compulsory);• Openness to changes and a developed capacity for adaptation;• The ability to work effectively in a virtual environment, using teleconferencing tools;• Excellent oral and written communication skills as well as strong interpersonal skills.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Reporting to the Software Deployment Director, you will be in constant interaction with healthcare professionals and will ensure their satisfaction and their customer experience. You will complete projects to implement a software suite for groups of physicians, medical clinics or participate in the deployment of hospital services in Canada.During the day, you will be brought to:• Develop and manage relationships with clients;• Manage activities surrounding the deployment of projects with clients;• Manage the stages of project deployment;• Act as an advisor for the client and propose solutions adapted to their needs;• Translate customer requirements and configure them in the platform;• Ensure the quality of the product delivered as well as the customer's adoption of a solution;• Provide training to clients on better use of the platform;• Work in collaboration with the various departments of the company, either in terms of technical support and development equipment;• Support customers in change management;• Share with the team the experiences acquired, the difficulties encountered and the new concepts mastered;• Constantly develop your technical skills in using the platform and knowledge of the client's business environment.What is offered• Being surrounded by a talented and competent team;• Work in an environment that values fun, respect and teamwork;• Work on a quality product in the dynamic atmosphere of a start-up;• Participate in the innovation of a growing Quebec company that is tackling the improvement of the health systemYour profileAre you a team player known for his attention to detail and unparalleled customer service? Are you looking for a job that will put your autonomy and problem-solving skills to good use? If you have :• Between 2 and 5 years of relevant experience in software deployment or implementation;• A highly developed spirit of analysis and synthesis;• An innate attention to detail;• Strong organizational skills and relevant experience in managing simultaneous projects;• An advanced level of English / French bilingualism (compulsory);• Openness to changes and a developed capacity for adaptation;• The ability to work effectively in a virtual environment, using teleconferencing tools;• Excellent oral and written communication skills as well as strong interpersonal skills.AdvantagesReporting to the Software Deployment Director, you will be in constant interaction with healthcare professionals and will ensure their satisfaction and their customer experience. You will complete projects to implement a software suite for groups of physicians, medical clinics or participate in the deployment of hospital services in Canada.During the day, you will be brought to:• Develop and manage relationships with clients;• Manage activities surrounding the deployment of projects with clients;• Manage the stages of project deployment;• Act as an advisor for the client and propose solutions adapted to their needs;• Translate customer requirements and configure them in the platform;• Ensure the quality of the product delivered as well as the customer's adoption of a solution;• Provide training to clients on better use of the platform;• Work in collaboration with the various departments of the company, either in terms of technical support and development equipment;• Support customers in change management;• Share with the team the experiences acquired, the difficulties encountered and the new concepts mastered;• Constantly develop your technical skills in using the platform and knowledge of the client's business environment.What is offered• Being surrounded by a talented and competent team;• Work in an environment that values fun, respect and teamwork;• Work on a quality product in the dynamic atmosphere of a start-up;• Participate in the innovation of a growing Quebec company that is tackling the improvement of the health systemYour profileAre you a team player known for his attention to detail and unparalleled customer service? Are you looking for a job that will put your autonomy and problem-solving skills to good use? If you have :• Between 2 and 5 years of relevant experience in software deployment or implementation;• A highly developed spirit of analysis and synthesis;• An innate attention to detail;• Strong organizational skills and relevant experience in managing simultaneous projects;• An advanced level of English / French bilingualism (compulsory);• Openness to changes and a developed capacity for adaptation;• The ability to work effectively in a virtual environment, using teleconferencing tools;• Excellent oral and written communication skills as well as strong interpersonal skills.ResponsibilitiesReporting to the Software Deployment Director, you will be in constant interaction with healthcare professionals and will ensure their satisfaction and their customer experience. You will complete projects to implement a software suite for groups of physicians, medical clinics or participate in the deployment of hospital services in Canada.During the day, you will be brought to:• Develop and manage relationships with clients;• Manage activities surrounding the deployment of projects with clients;• Manage the stages of project deployment;• Act as an advisor for the client and propose solutions adapted to their needs;• Translate customer requirements and configure them in the platform;• Ensure the quality of the product delivered as well as the customer's adoption of a solution;• Provide training to clients on better use of the platform;• Work in collaboration with the various departments of the company, either in terms of technical support and development equipment;• Support customers in change management;• Share with the team the experiences acquired, the difficulties encountered and the new concepts mastered;• Constantly develop your technical skills in using the platform and knowledge of the client's business environment.What is offered• Being surrounded by a talented and competent team;• Work in an environment that values fun, respect and teamwork;• Work on a quality product in the dynamic atmosphere of a start-up;• Participate in the innovation of a growing Quebec company that is tackling the improvement of the health systemYour profileAre you a team player known for his attention to detail and unparalleled customer service? Are you looking for a job that will put your autonomy and problem-solving skills to good use? If you have :• Between 2 and 5 years of relevant experience in software deployment or implementation;• A highly developed spirit of analysis and synthesis;• An innate attention to detail;• Strong organizational skills and relevant experience in managing simultaneous projects;• An advanced level of English / French bilingualism (compulsory);• Openness to changes and a developed capacity for adaptation;• The ability to work effectively in a virtual environment, using teleconferencing tools;• Excellent oral and written communication skills as well as strong interpersonal skills.QualificationsReporting to the Software Deployment Director, you will be in constant interaction with healthcare professionals and will ensure their satisfaction and their customer experience. You will complete projects to implement a software suite for groups of physicians, medical clinics or participate in the deployment of hospital services in Canada.During the day, you will be brought to:• Develop and manage relationships with clients;• Manage activities surrounding the deployment of projects with clients;• Manage the stages of project deployment;• Act as an advisor for the client and propose solutions adapted to their needs;• Translate customer requirements and configure them in the platform;• Ensure the quality of the product delivered as well as the customer's adoption of a solution;• Provide training to clients on better use of the platform;• Work in collaboration with the various departments of the company, either in terms of technical support and development equipment;• Support customers in change management;• Share with the team the experiences acquired, the difficulties encountered and the new concepts mastered;• Constantly develop your technical skills in using the platform and knowledge of the client's business environment.What is offered• Being surrounded by a talented and competent team;• Work in an environment that values fun, respect and teamwork;• Work on a quality product in the dynamic atmosphere of a start-up;• Participate in the innovation of a growing Quebec company that is tackling the improvement of the health systemYour profileAre you a team player known for his attention to detail and unparalleled customer service? Are you looking for a job that will put your autonomy and problem-solving skills to good use? If you have :• Between 2 and 5 years of relevant experience in software deployment or implementation;• A highly developed spirit of analysis and synthesis;• An innate attention to detail;• Strong organizational skills and relevant experience in managing simultaneous projects;• An advanced level of English / French bilingualism (compulsory);• Openness to changes and a developed capacity for adaptation;• The ability to work effectively in a virtual environment, using teleconferencing tools;• Excellent oral and written communication skills as well as strong interpersonal skills.SummaryReporting to the Software Deployment Director, you will be in constant interaction with healthcare professionals and will ensure their satisfaction and their customer experience. You will complete projects to implement a software suite for groups of physicians, medical clinics or participate in the deployment of hospital services in Canada.During the day, you will be brought to:• Develop and manage relationships with clients;• Manage activities surrounding the deployment of projects with clients;• Manage the stages of project deployment;• Act as an advisor for the client and propose solutions adapted to their needs;• Translate customer requirements and configure them in the platform;• Ensure the quality of the product delivered as well as the customer's adoption of a solution;• Provide training to clients on better use of the platform;• Work in collaboration with the various departments of the company, either in terms of technical support and development equipment;• Support customers in change management;• Share with the team the experiences acquired, the difficulties encountered and the new concepts mastered;• Constantly develop your technical skills in using the platform and knowledge of the client's business environment.What is offered• Being surrounded by a talented and competent team;• Work in an environment that values fun, respect and teamwork;• Work on a quality product in the dynamic atmosphere of a start-up;• Participate in the innovation of a growing Quebec company that is tackling the improvement of the health systemYour profileAre you a team player known for his attention to detail and unparalleled customer service? Are you looking for a job that will put your autonomy and problem-solving skills to good use? If you have :• Between 2 and 5 years of relevant experience in software deployment or implementation;• A highly developed spirit of analysis and synthesis;• An innate attention to detail;• Strong organizational skills and relevant experience in managing simultaneous projects;• An advanced level of English / French bilingualism (compulsory);• Openness to changes and a developed capacity for adaptation;• The ability to work effectively in a virtual environment, using teleconferencing tools;• Excellent oral and written communication skills as well as strong interpersonal skills.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Service ManagerAre you focused on customer experience? Are you looking for a stimulating and dynamic environment in Montreal, offering great flexibility? Are you always thriving to go beyond established goals and improve the performance of your teams? You would like to manage a global team in the digital industry? Main focus•Establishing Technical Customer Support practices.•Analyzing metrics and evolving the function.•Managing customer complaints and escalations.•Managing the team and developing employees in order to become a center of expertise on our products, serving customers and collaborating with internal stakeholders.Responsibilities•Understand and to align the support service, service level agreements (SLAs) and processes.•Implement and evolve customer support processes to enhance external customer satisfaction and internal stakeholders’ collaboration.•Assess support statistics and prepare detailed reports on the findings.•Formulate and revise customer support policies and promote their implementation.•Respond to potential regulatory complaints and managing escalated feedback.•Work closely with the Program Directors, Product Owners and Product Managers for Clinic / IOS and Laboratory solutions to make sure Voice of Customer is well understood and considered during product development.•Manage the Technical Customer Support department. It includes in particular managing the performance, give feedback, assess and manage training and development needs. It also includes managing the department’s budget.•Other related tasks.Qualifications•Bachelor’s degree, in business or information technology preferred;•Minimum 5 years' experience as a Customer / Technical Support Manager, preferably within a similar environment (advanced technology and/or digital industry);•Have demonstrated strong influence and leadership;•Communication, interpersonal and mediation skills;•Proficiency and fluency in English and French.•Quality and complaint handling experience an asset.We offer•Flexible hours and floating days•Best of everything: autonomy and teamwork•Group insurance coverage•Group RRSP with employer contribution•Lots of social activities (board games, video games, 5@7, etc.)•A dynamic and multicultural work environment•Accessible by public transport in the trendy Mile-End district •Possibility of remote workYou see yourself in this description and would like to join a well establish innovating company as a service manager in the Montreal area. Apply now! You can send us your resume at the following address: isabelle.gauthier@randstad.caAdvantages•Flexible hours and floating days•Best of everything: autonomy and teamwork•Group insurance coverage•Group RRSP with employer contribution•Lots of social activities (board games, video games, 5@7, etc.)•A dynamic and multicultural work environment•Accessible by public transport in the trendy Mile-End district •Possibility of remote workResponsibilities•Understand and to align the support service, service level agreements (SLAs) and processes.•Implement and evolve customer support processes to enhance external customer satisfaction and internal stakeholders’ collaboration.•Assess support statistics and prepare detailed reports on the findings.•Formulate and revise customer support policies and promote their implementation.•Respond to potential regulatory complaints and managing escalated feedback.•Work closely with the Program Directors, Product Owners and Product Managers for Clinic / IOS and Laboratory solutions to make sure Voice of Customer is well understood and considered during product development.•Manage the Technical Customer Support department. It includes in particular managing the performance, give feedback, assess and manage training and development needs. It also includes managing the department’s budget.•Other related tasks.Qualifications•Bachelor’s degree, in business or information technology preferred;•Minimum 5 years' experience as a Customer / Technical Support Manager, preferably within a similar environment (advanced technology and/or digital industry);•Have demonstrated strong influence and leadership;•Communication, interpersonal and mediation skills;•Proficiency and fluency in English and French.•Quality and complaint handling experience an asset.SummaryYou see yourself in this description and would like to join a well establish innovating company as a service manager in the Montreal area. Apply now! You can send us your resume at the following address: isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Service ManagerAre you focused on customer experience? Are you looking for a stimulating and dynamic environment in Montreal, offering great flexibility? Are you always thriving to go beyond established goals and improve the performance of your teams? You would like to manage a global team in the digital industry? Main focus•Establishing Technical Customer Support practices.•Analyzing metrics and evolving the function.•Managing customer complaints and escalations.•Managing the team and developing employees in order to become a center of expertise on our products, serving customers and collaborating with internal stakeholders.Responsibilities•Understand and to align the support service, service level agreements (SLAs) and processes.•Implement and evolve customer support processes to enhance external customer satisfaction and internal stakeholders’ collaboration.•Assess support statistics and prepare detailed reports on the findings.•Formulate and revise customer support policies and promote their implementation.•Respond to potential regulatory complaints and managing escalated feedback.•Work closely with the Program Directors, Product Owners and Product Managers for Clinic / IOS and Laboratory solutions to make sure Voice of Customer is well understood and considered during product development.•Manage the Technical Customer Support department. It includes in particular managing the performance, give feedback, assess and manage training and development needs. It also includes managing the department’s budget.•Other related tasks.Qualifications•Bachelor’s degree, in business or information technology preferred;•Minimum 5 years' experience as a Customer / Technical Support Manager, preferably within a similar environment (advanced technology and/or digital industry);•Have demonstrated strong influence and leadership;•Communication, interpersonal and mediation skills;•Proficiency and fluency in English and French.•Quality and complaint handling experience an asset.We offer•Flexible hours and floating days•Best of everything: autonomy and teamwork•Group insurance coverage•Group RRSP with employer contribution•Lots of social activities (board games, video games, 5@7, etc.)•A dynamic and multicultural work environment•Accessible by public transport in the trendy Mile-End district •Possibility of remote workYou see yourself in this description and would like to join a well establish innovating company as a service manager in the Montreal area. Apply now! You can send us your resume at the following address: isabelle.gauthier@randstad.caAdvantages•Flexible hours and floating days•Best of everything: autonomy and teamwork•Group insurance coverage•Group RRSP with employer contribution•Lots of social activities (board games, video games, 5@7, etc.)•A dynamic and multicultural work environment•Accessible by public transport in the trendy Mile-End district •Possibility of remote workResponsibilities•Understand and to align the support service, service level agreements (SLAs) and processes.•Implement and evolve customer support processes to enhance external customer satisfaction and internal stakeholders’ collaboration.•Assess support statistics and prepare detailed reports on the findings.•Formulate and revise customer support policies and promote their implementation.•Respond to potential regulatory complaints and managing escalated feedback.•Work closely with the Program Directors, Product Owners and Product Managers for Clinic / IOS and Laboratory solutions to make sure Voice of Customer is well understood and considered during product development.•Manage the Technical Customer Support department. It includes in particular managing the performance, give feedback, assess and manage training and development needs. It also includes managing the department’s budget.•Other related tasks.Qualifications•Bachelor’s degree, in business or information technology preferred;•Minimum 5 years' experience as a Customer / Technical Support Manager, preferably within a similar environment (advanced technology and/or digital industry);•Have demonstrated strong influence and leadership;•Communication, interpersonal and mediation skills;•Proficiency and fluency in English and French.•Quality and complaint handling experience an asset.SummaryYou see yourself in this description and would like to join a well establish innovating company as a service manager in the Montreal area. Apply now! You can send us your resume at the following address: isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Lachine, Québec
      • Permanent
      Junior System Administrator Are you looking for the next step in your career, want to join a job or will you have the chance to continually progress? You want to join an innovative company in the nutrition sector in the Montreal area. The candidate will be in charge of the support and maintenance of our IT infrastructure. Reporting to the IT Support Services Manager, the systems administrator position will require extensive knowledge and experience with servers and network infrastructure. It must have the ability to learn new and unknown technologies quickly. The system administrator will be an integral part of the day-to-day operations and future planning of our IT infrastructure.The system administrator is responsible for the installation and configuration of switches, wireless, telephony, server hardware and operating system software, SAN configuration and support, server applications including third-party software technologies, training and support for employees on the corporate network. Main responsibilities •Provide technical assistance and solve problems to the satisfaction of users.•Troubleshoot desktop, printer, network, server, and application issues in an acceptable time frame.•Be able to escalate problems that cannot be solved for quick resolution.•Document internal procedures and improve existing documentation.•Image, install, configure, and test new stations, peripherals, and software.•Perform desktop hardware and software upgrades in a timely manner, as required.•Assist in the integration of new users.•Provide WAN-level technical support for a multi-site business, including planning, implementation/expansion, maintenance, and troubleshooting.•Provide network support and SD-WAN, firewall, routing, switching, and wireless issues.•Prepare and maintain documentation of network configurations and cable diagrams.•Configure and support on-premises VOIP phone systems.Profile sought •DEC in Computer Science, Administrator System/Network Administrator or other training that if close.•5 years+ in a position equivalent to working in a Windows network/environment.•Functional knowledge with Microsoft technologies (Active Directory/Server 2016 & 2019, Windows 10, MS System Center, Hyper-V)•At least 3-5 years of experience working and building Windows servers in a working environment.•Knowledge with WAN/LAN/IP sec/SD-WAN technologies.•CCNA or CCNP certifications are a plus.•Experience with network monitoring systems, Microsoft System Center Suite.•Have basic project management skills.•Be fluent in English and French.•Be attention to detail.•Have the ability to quickly absorb and retain the information transmitted to you.•Be available to work outside of office hours on weekdays and weekends during occasional emergencies.•Excellent hardware and software troubleshooting experience.•Willingness to learn new software, hardware and technology.•Ability to read, write and interpret technical documentation and procedures manuals Eng / Fr.•Proven problem-solving and analysis capabilities.•Ability to efficiently prioritize and execute tasks in a high-pressure environment. Offering work environment•Access to a pension plan program with employer contributions.•Access to a group insurance program.•A bank of flexible days.•Free direct parking.•High flexibility•A healthy, dynamic environment where collaborative work is put forward. Send us your CV today at the following address: isabelle.gauthier@randstad.caAdvantages•Access to a pension plan program with employer contributions.•Access to a group insurance program.•A bank of flexible days.•Free direct parking.•High flexibility•A healthy, dynamic environment where collaborative work is put forward.Responsibilities•Provide technical assistance and solve problems to the satisfaction of users.•Troubleshoot desktop, printer, network, server, and application issues in an acceptable time frame.•Be able to escalate problems that cannot be solved for quick resolution.•Document internal procedures and improve existing documentation.•Image, install, configure, and test new stations, peripherals, and software.•Perform desktop hardware and software upgrades in a timely manner, as required.•Assist in the integration of new users.•Provide WAN-level technical support for a multi-site business, including planning, implementation/expansion, maintenance, and troubleshooting.•Provide network support and SD-WAN, firewall, routing, switching, and wireless issues.•Prepare and maintain documentation of network configurations and cable diagrams.•Configure and support on-premises VOIP phone systems.Qualifications•DEC in Computer Science, Administrator System/Network Administrator or other training that if close.•5 years+ in a position equivalent to working in a Windows network/environment.•Functional knowledge with Microsoft technologies (Active Directory/Server 2016 & 2019, Windows 10, MS System Center, Hyper-V)•At least 3-5 years of experience working and building Windows servers in a working environment.•Knowledge with WAN/LAN/IP sec/SD-WAN technologies.•CCNA or CCNP certifications are a plus.•Experience with network monitoring systems, Microsoft System Center Suite.•Have basic project management skills.•Be fluent in English and French.•Be attention to detail.•Have the ability to quickly absorb and retain the information transmitted to you.•Be available to work outside of office hours on weekdays and weekends during occasional emergencies.•Excellent hardware and software troubleshooting experience.•Willingness to learn new software, hardware and technology.•Ability to read, write and interpret technical documentation and procedures manuals Eng / Fr.•Proven problem-solving and analysis capabilities.•Ability to efficiently prioritize and execute tasks in a high-pressure environment.SummarySend us your CV today at the following address: isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Junior System Administrator Are you looking for the next step in your career, want to join a job or will you have the chance to continually progress? You want to join an innovative company in the nutrition sector in the Montreal area. The candidate will be in charge of the support and maintenance of our IT infrastructure. Reporting to the IT Support Services Manager, the systems administrator position will require extensive knowledge and experience with servers and network infrastructure. It must have the ability to learn new and unknown technologies quickly. The system administrator will be an integral part of the day-to-day operations and future planning of our IT infrastructure.The system administrator is responsible for the installation and configuration of switches, wireless, telephony, server hardware and operating system software, SAN configuration and support, server applications including third-party software technologies, training and support for employees on the corporate network. Main responsibilities •Provide technical assistance and solve problems to the satisfaction of users.•Troubleshoot desktop, printer, network, server, and application issues in an acceptable time frame.•Be able to escalate problems that cannot be solved for quick resolution.•Document internal procedures and improve existing documentation.•Image, install, configure, and test new stations, peripherals, and software.•Perform desktop hardware and software upgrades in a timely manner, as required.•Assist in the integration of new users.•Provide WAN-level technical support for a multi-site business, including planning, implementation/expansion, maintenance, and troubleshooting.•Provide network support and SD-WAN, firewall, routing, switching, and wireless issues.•Prepare and maintain documentation of network configurations and cable diagrams.•Configure and support on-premises VOIP phone systems.Profile sought •DEC in Computer Science, Administrator System/Network Administrator or other training that if close.•5 years+ in a position equivalent to working in a Windows network/environment.•Functional knowledge with Microsoft technologies (Active Directory/Server 2016 & 2019, Windows 10, MS System Center, Hyper-V)•At least 3-5 years of experience working and building Windows servers in a working environment.•Knowledge with WAN/LAN/IP sec/SD-WAN technologies.•CCNA or CCNP certifications are a plus.•Experience with network monitoring systems, Microsoft System Center Suite.•Have basic project management skills.•Be fluent in English and French.•Be attention to detail.•Have the ability to quickly absorb and retain the information transmitted to you.•Be available to work outside of office hours on weekdays and weekends during occasional emergencies.•Excellent hardware and software troubleshooting experience.•Willingness to learn new software, hardware and technology.•Ability to read, write and interpret technical documentation and procedures manuals Eng / Fr.•Proven problem-solving and analysis capabilities.•Ability to efficiently prioritize and execute tasks in a high-pressure environment. Offering work environment•Access to a pension plan program with employer contributions.•Access to a group insurance program.•A bank of flexible days.•Free direct parking.•High flexibility•A healthy, dynamic environment where collaborative work is put forward. Send us your CV today at the following address: isabelle.gauthier@randstad.caAdvantages•Access to a pension plan program with employer contributions.•Access to a group insurance program.•A bank of flexible days.•Free direct parking.•High flexibility•A healthy, dynamic environment where collaborative work is put forward.Responsibilities•Provide technical assistance and solve problems to the satisfaction of users.•Troubleshoot desktop, printer, network, server, and application issues in an acceptable time frame.•Be able to escalate problems that cannot be solved for quick resolution.•Document internal procedures and improve existing documentation.•Image, install, configure, and test new stations, peripherals, and software.•Perform desktop hardware and software upgrades in a timely manner, as required.•Assist in the integration of new users.•Provide WAN-level technical support for a multi-site business, including planning, implementation/expansion, maintenance, and troubleshooting.•Provide network support and SD-WAN, firewall, routing, switching, and wireless issues.•Prepare and maintain documentation of network configurations and cable diagrams.•Configure and support on-premises VOIP phone systems.Qualifications•DEC in Computer Science, Administrator System/Network Administrator or other training that if close.•5 years+ in a position equivalent to working in a Windows network/environment.•Functional knowledge with Microsoft technologies (Active Directory/Server 2016 & 2019, Windows 10, MS System Center, Hyper-V)•At least 3-5 years of experience working and building Windows servers in a working environment.•Knowledge with WAN/LAN/IP sec/SD-WAN technologies.•CCNA or CCNP certifications are a plus.•Experience with network monitoring systems, Microsoft System Center Suite.•Have basic project management skills.•Be fluent in English and French.•Be attention to detail.•Have the ability to quickly absorb and retain the information transmitted to you.•Be available to work outside of office hours on weekdays and weekends during occasional emergencies.•Excellent hardware and software troubleshooting experience.•Willingness to learn new software, hardware and technology.•Ability to read, write and interpret technical documentation and procedures manuals Eng / Fr.•Proven problem-solving and analysis capabilities.•Ability to efficiently prioritize and execute tasks in a high-pressure environment.SummarySend us your CV today at the following address: isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicAdvantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicAdvantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Are you passionate about customer service and want to represent a globally recognized brand?Randstad Sourceright is currently looking for Digital Agents and Customer Service for Nespresso.Your main mission will be to assist customers with their requests on various digital channels or by phone.* Remote during the pandemicAdvantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or via digital channels;• Provide technical support on the various ranges of products offered by Nespresso;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about customer service and want to represent a globally recognized brand?Randstad Sourceright is currently looking for Digital Agents and Customer Service for Nespresso.Your main mission will be to assist customers with their requests on various digital channels or by phone.* Remote during the pandemicAdvantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or via digital channels;• Provide technical support on the various ranges of products offered by Nespresso;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      Data Analysts x 5 - 12 months (extendable) - Banking Client - TorontoOur client in the Financial Industry is looking for five Data Analysts with a strong background in designing, developing, and administering transactional/analytical data. Specifically, a candidate who has worked with AWS Python, SQL, OLAP, and AWS/Snowflake/Redshift or any other Cloud Data TechnologiesAdvantagesThis is a brand new program at a major banking client, these data analysts will be working with a cutting edge newly built application in a highly visible program. ResponsibilitiesResponsible for the design, development and administration of transactional and analytical data constructs/structures. Included within those responsibilities are the areas of data access and delivery technologies. Includes expertise in data quality, data organization, metadata, and data profiling. May provide technical support on data warehouse teams.Qualifications5+ years experience with Financial Services clientsExperience with major querying tools desiredCoordinating others work while involved with multiple work streamsDesired Common skill sets – Python, SQL, and UNIX5+ years experience OLAP/SQL Tools3+ yrs experience with AWS, Snowflake, Redshift or comparableAbility to communicate strategies and processes around data modeling and architecture to cross functional groups and senior levelsAbility to influence multiple levels on highly technical issues and challengesSummaryIf you are interested in hearing more, our client is setting up interviews immediately for qualified applicants, don't delay apply today! Our client is looking to fill these roles by the end of April 2021Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Data Analysts x 5 - 12 months (extendable) - Banking Client - TorontoOur client in the Financial Industry is looking for five Data Analysts with a strong background in designing, developing, and administering transactional/analytical data. Specifically, a candidate who has worked with AWS Python, SQL, OLAP, and AWS/Snowflake/Redshift or any other Cloud Data TechnologiesAdvantagesThis is a brand new program at a major banking client, these data analysts will be working with a cutting edge newly built application in a highly visible program. ResponsibilitiesResponsible for the design, development and administration of transactional and analytical data constructs/structures. Included within those responsibilities are the areas of data access and delivery technologies. Includes expertise in data quality, data organization, metadata, and data profiling. May provide technical support on data warehouse teams.Qualifications5+ years experience with Financial Services clientsExperience with major querying tools desiredCoordinating others work while involved with multiple work streamsDesired Common skill sets – Python, SQL, and UNIX5+ years experience OLAP/SQL Tools3+ yrs experience with AWS, Snowflake, Redshift or comparableAbility to communicate strategies and processes around data modeling and architecture to cross functional groups and senior levelsAbility to influence multiple levels on highly technical issues and challengesSummaryIf you are interested in hearing more, our client is setting up interviews immediately for qualified applicants, don't delay apply today! Our client is looking to fill these roles by the end of April 2021Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicAdvantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicAdvantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Ottawa, Ontario
      • Permanent
      Microsoft Cloud Consultant -***100% Remote******Can be located anywhere in Canada , however, Ottawa preferred. ***Microsoft Cloud Consultant Looking for a Technical Consultant with hands on expertise on Microsoft Azure AD to join our Professional Services team.Join the team of talented engineers, marketers and sales experts. A fast-growing solution provider focused on cybersecurity - specifically on the increasingly fundamental area of Identity and Access Management (IAM). Working with industry-leading technology vendors, distributes, integrates and offers unique on-premises and cloud-based solutions that address password vulnerabilities and solve the issues related to one simple question: who is accessing your data. With the increased demand for strong authentication and Identity Management solutions, our company has seen significant growth in recent years, and we are looking for motivated individuals to join our team of security experts. Job DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)Skills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, This is a customer facing position which requires strong presentation and communication skills, ability to work under pressure and under tight timelines, and good problem-solving abilities. We are looking for candidates with growth potential, eager to learn and who can demonstrate their abilities and motivation to contribute in a fast-pace environment.AdvantagesWhy you want this job:- Live and work in Ottawa, our nation's capital- Be part of a fast-growing organization- 5-10% bonus-inflation index every year (average of 3-4%)ResponsibilitiesJob DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)QualificationsSkills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, SummaryMicrosoft Cloud Consultant -***100% Remote******Can be located anywhere in Canada , however, Ottawa preferred. ***Microsoft Cloud Consultant Looking for a Technical Consultant with hands on expertise on Microsoft Azure AD to join our Professional Services team.Join the team of talented engineers, marketers and sales experts. A fast-growing solution provider focused on cybersecurity - specifically on the increasingly fundamental area of Identity and Access Management (IAM). Working with industry-leading technology vendors, distributes, integrates and offers unique on-premises and cloud-based solutions that address password vulnerabilities and solve the issues related to one simple question: who is accessing your data. With the increased demand for strong authentication and Identity Management solutions, our company has seen significant growth in recent years, and we are looking for motivated individuals to join our team of security experts. Job DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)Skills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, This is a customer facing position which requires strong presentation and communication skills, ability to work under pressure and under tight timelines, and good problem-solving abilities. We are looking for candidates with growth potential, eager to learn and who can demonstrate their abilities and motivation to contribute in a fast-pace environment.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Microsoft Cloud Consultant -***100% Remote******Can be located anywhere in Canada , however, Ottawa preferred. ***Microsoft Cloud Consultant Looking for a Technical Consultant with hands on expertise on Microsoft Azure AD to join our Professional Services team.Join the team of talented engineers, marketers and sales experts. A fast-growing solution provider focused on cybersecurity - specifically on the increasingly fundamental area of Identity and Access Management (IAM). Working with industry-leading technology vendors, distributes, integrates and offers unique on-premises and cloud-based solutions that address password vulnerabilities and solve the issues related to one simple question: who is accessing your data. With the increased demand for strong authentication and Identity Management solutions, our company has seen significant growth in recent years, and we are looking for motivated individuals to join our team of security experts. Job DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)Skills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, This is a customer facing position which requires strong presentation and communication skills, ability to work under pressure and under tight timelines, and good problem-solving abilities. We are looking for candidates with growth potential, eager to learn and who can demonstrate their abilities and motivation to contribute in a fast-pace environment.AdvantagesWhy you want this job:- Live and work in Ottawa, our nation's capital- Be part of a fast-growing organization- 5-10% bonus-inflation index every year (average of 3-4%)ResponsibilitiesJob DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)QualificationsSkills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, SummaryMicrosoft Cloud Consultant -***100% Remote******Can be located anywhere in Canada , however, Ottawa preferred. ***Microsoft Cloud Consultant Looking for a Technical Consultant with hands on expertise on Microsoft Azure AD to join our Professional Services team.Join the team of talented engineers, marketers and sales experts. A fast-growing solution provider focused on cybersecurity - specifically on the increasingly fundamental area of Identity and Access Management (IAM). Working with industry-leading technology vendors, distributes, integrates and offers unique on-premises and cloud-based solutions that address password vulnerabilities and solve the issues related to one simple question: who is accessing your data. With the increased demand for strong authentication and Identity Management solutions, our company has seen significant growth in recent years, and we are looking for motivated individuals to join our team of security experts. Job DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)Skills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, This is a customer facing position which requires strong presentation and communication skills, ability to work under pressure and under tight timelines, and good problem-solving abilities. We are looking for candidates with growth potential, eager to learn and who can demonstrate their abilities and motivation to contribute in a fast-pace environment.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Lévis, Québec
      • Contract
      As a programmer analyst - .Net / TDD, you contribute to IT efficiency. You design, configure, maintain and evolve management systems and database servers to meet the needs of the organization.As an operational expert, your role consists of setting up development environments with the appropriate tools. You coach the development team by providing them with the appropriate support and software. You stand out in the analysis, linking and implementation of various projects and IT solutions. You will also be responsible for developing applications, and developing and carrying out test scenarios. The mastery of technologies as well as your ability to learn with agility then become essential skills.You ensure the resolution of technically medium to complex problems, recommend the evolution of working methods and procedures from a technical point of view and participate in their development in order to optimize their quality and efficiency, while leveraging your ability to manage complexity.Additional responsibilitieso Analyze system components, functional and non-functional specifications, change requests or technical problems encountered.o Participate in the docking, implementation and implementation of programs or systems.o Provide technical support for specific IT operations and follow up on issues with project managers.o Develop applications, programs or IT tools of medium to high complexity and perform the necessary tests and fixes whose actions must be adapted according to the customer's need.o Ensure and update various databases and recommend any improvement aimed at optimizing their quality and efficiency.Required profile- Minimum 7 years of relevant experience- Have significant experience in VB.NET and C # developmentTDD, Unit tests, dotnet Core 3.1, Net5 (asset), Azure DevOps, PLSQL, MVC,SPA (asset), HTML5 and CSS3, Javascript, Angular (asset), Typescript (asset), DDD (asset)Micro Services (asset)- Have worked within Agile projects- Excellent knowledge of the approach with unit tests- Very good knowledge of object oriented clippingAdvantages_______________________________________________________________________________________Responsibilities_______________________________________________________________________________________Qualifications_______________________________________________________________________________________Summary_______________________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      As a programmer analyst - .Net / TDD, you contribute to IT efficiency. You design, configure, maintain and evolve management systems and database servers to meet the needs of the organization.As an operational expert, your role consists of setting up development environments with the appropriate tools. You coach the development team by providing them with the appropriate support and software. You stand out in the analysis, linking and implementation of various projects and IT solutions. You will also be responsible for developing applications, and developing and carrying out test scenarios. The mastery of technologies as well as your ability to learn with agility then become essential skills.You ensure the resolution of technically medium to complex problems, recommend the evolution of working methods and procedures from a technical point of view and participate in their development in order to optimize their quality and efficiency, while leveraging your ability to manage complexity.Additional responsibilitieso Analyze system components, functional and non-functional specifications, change requests or technical problems encountered.o Participate in the docking, implementation and implementation of programs or systems.o Provide technical support for specific IT operations and follow up on issues with project managers.o Develop applications, programs or IT tools of medium to high complexity and perform the necessary tests and fixes whose actions must be adapted according to the customer's need.o Ensure and update various databases and recommend any improvement aimed at optimizing their quality and efficiency.Required profile- Minimum 7 years of relevant experience- Have significant experience in VB.NET and C # developmentTDD, Unit tests, dotnet Core 3.1, Net5 (asset), Azure DevOps, PLSQL, MVC,SPA (asset), HTML5 and CSS3, Javascript, Angular (asset), Typescript (asset), DDD (asset)Micro Services (asset)- Have worked within Agile projects- Excellent knowledge of the approach with unit tests- Very good knowledge of object oriented clippingAdvantages_______________________________________________________________________________________Responsibilities_______________________________________________________________________________________Qualifications_______________________________________________________________________________________Summary_______________________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Etobicoke, Ontario
      • Permanent
      Our client, who has a young dynamic IT team, has an immediate hiring requirement for a Technical HelpDesk Technician who will work in collaboration with other support Technicians.. The ideal candidate has flawless communication skills, has a driven customer service mindset to fix and make things right, who has high energy and loves helping people!AdvantagesWith over 160 employees, our firm is a small but dynamic work environment where quality work/life balance is valued. We offer a challenging, satisfying and rewarding experience.ResponsibilitiesPosition Overview:Collaborate / work with other helpdesk staff to provide desktop hardware/software support to business users.Respond to and resolve issues in a timely manner, escalating as required ensuring effective and timely resolution.Provide support for the installation and testing of computer systems, desktop applications, printers and other peripherals and assist with the maintenance active directory, mobile device management and email services.Keep the Supervisor, IT Infrastructure and IT team apprised of the status of all problems, issues and assigned projects on a regular basis and as-needed basis.QualificationsTechnical Support desktop level and virtual 3-5 yearsExceptional Customer Service & Internal Client facing skills 3-5 yearsMUST HAVE excellent Oral and Written communication skills 3-5 yearsMUST HAVE - User Administration in Active Directory and Exchange 2-3 yearsTicketing systems either ManageEngine and or ServiceDesk Plus 2-3 yearsExp. with all of: OS in MS Office 365, Windows 10, iOS and Android 2-3 yearsMDM - Mobile Device support and management 1-2 yearsCITRIX Virtual applications and Desktops set up 2-3 yearsRelated certifications A+ and MCSE 1-2 yearsIT Degree / Diploma 3-5 yearsSummaryCome and join our team and make a difference to the customer experience. Please forward your resume to Samia Hussaini at samia.hussaini@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client, who has a young dynamic IT team, has an immediate hiring requirement for a Technical HelpDesk Technician who will work in collaboration with other support Technicians.. The ideal candidate has flawless communication skills, has a driven customer service mindset to fix and make things right, who has high energy and loves helping people!AdvantagesWith over 160 employees, our firm is a small but dynamic work environment where quality work/life balance is valued. We offer a challenging, satisfying and rewarding experience.ResponsibilitiesPosition Overview:Collaborate / work with other helpdesk staff to provide desktop hardware/software support to business users.Respond to and resolve issues in a timely manner, escalating as required ensuring effective and timely resolution.Provide support for the installation and testing of computer systems, desktop applications, printers and other peripherals and assist with the maintenance active directory, mobile device management and email services.Keep the Supervisor, IT Infrastructure and IT team apprised of the status of all problems, issues and assigned projects on a regular basis and as-needed basis.QualificationsTechnical Support desktop level and virtual 3-5 yearsExceptional Customer Service & Internal Client facing skills 3-5 yearsMUST HAVE excellent Oral and Written communication skills 3-5 yearsMUST HAVE - User Administration in Active Directory and Exchange 2-3 yearsTicketing systems either ManageEngine and or ServiceDesk Plus 2-3 yearsExp. with all of: OS in MS Office 365, Windows 10, iOS and Android 2-3 yearsMDM - Mobile Device support and management 1-2 yearsCITRIX Virtual applications and Desktops set up 2-3 yearsRelated certifications A+ and MCSE 1-2 yearsIT Degree / Diploma 3-5 yearsSummaryCome and join our team and make a difference to the customer experience. Please forward your resume to Samia Hussaini at samia.hussaini@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      More specifically, the incumbent carries out the design, development and testing of services or APIs as part of multiple major transformation projects.Depending on the needs, you could possibly be brought to develop directly in the framework of the platform or in the peripheral tools to the latter. Development is mainly focused around the CA API Gateway platform in a cloud environment (public and private).Additional responsibilities- Actively participate in the development of implementation strategies, analyzes, design and documentation of programs or applications. Collaborate in the development, codification and testing of these- Provide technical support to IT operations or by ensuring various follow-ups- Write functional specifications, operating procedures and methods. Develop documentation, prepare and distribute training for users- Analyze complex issues, determine the causes and follow up on system problems during critical incidents and ensure their resolution- Be responsible for installing and testing software packages or implementing applications- Participate in continuous improvement initiatives for the product, our processes and our squadsRequired profile·Bachelor's degree in an appropriate disciplineA minimum of four years of relevant experienceExperience with a cloud environment (PaaS, IaaS or CaaS)Experience with an API security gatewayExperience in Integration, Testing and Continuous Deployment of services or applicationsExperience with SOAPUI, ReadyAPI or Postman test toolsExperience in the preparation and performance of unit, integration and non-regression testsSpecific knowledgeMastery of WebAPI REST and SOAP concepts, understanding of market standards related to web services (SOAP, WS- *, OAuth, etc.)Proficiency in one of the following languages: Angular, Python, JavaKnowledge of security standards related to APIs (authentication, authorization and transport)Knowledge of git, branch management and basic commandsKnowledge of delivery or continuous deployment and automation tools (Jenkins / Concourse, Ansible) (an asset)Advantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      More specifically, the incumbent carries out the design, development and testing of services or APIs as part of multiple major transformation projects.Depending on the needs, you could possibly be brought to develop directly in the framework of the platform or in the peripheral tools to the latter. Development is mainly focused around the CA API Gateway platform in a cloud environment (public and private).Additional responsibilities- Actively participate in the development of implementation strategies, analyzes, design and documentation of programs or applications. Collaborate in the development, codification and testing of these- Provide technical support to IT operations or by ensuring various follow-ups- Write functional specifications, operating procedures and methods. Develop documentation, prepare and distribute training for users- Analyze complex issues, determine the causes and follow up on system problems during critical incidents and ensure their resolution- Be responsible for installing and testing software packages or implementing applications- Participate in continuous improvement initiatives for the product, our processes and our squadsRequired profile·Bachelor's degree in an appropriate disciplineA minimum of four years of relevant experienceExperience with a cloud environment (PaaS, IaaS or CaaS)Experience with an API security gatewayExperience in Integration, Testing and Continuous Deployment of services or applicationsExperience with SOAPUI, ReadyAPI or Postman test toolsExperience in the preparation and performance of unit, integration and non-regression testsSpecific knowledgeMastery of WebAPI REST and SOAP concepts, understanding of market standards related to web services (SOAP, WS- *, OAuth, etc.)Proficiency in one of the following languages: Angular, Python, JavaKnowledge of security standards related to APIs (authentication, authorization and transport)Knowledge of git, branch management and basic commandsKnowledge of delivery or continuous deployment and automation tools (Jenkins / Concourse, Ansible) (an asset)Advantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Are you a level 1 IT Support Technician ready to take on a new challenge in the greater Montreal area? Are you looking for the opportunity to grow within an innovative company that is one of the world's biggest players in its industry? Become part of a team of experts and grow within t a large corporation with its stocks listed on the Toronto Stock Exchange.AdvantagesWhy do you want to get this IT Support Technician job?•Retirement plan;•Complete range of group insurance;•Employee assistance program;•Free parking OR discounts for public transportation;•Bonus when the technician is "on call" in the rotating emergency team.ResponsibilitiesReporting to the Customer Service Supervisor, you will be responsible for:•Interact with customers to provide support for the company's products and services;•Analyze, diagnose and resolve “hardware and / or software” problems related to the customer's request;•Note and document the information related to the problems or the customer's request;•Maintain knowledge of products, processes, etc .;•Promote online services, the online store as well as the online support;•Respond to emergency assistance calls outside of office hours (rotating emergency team);•Participate in and support the continuous improvement program.QualificationsTo excel in this role, you will need to have the following skills :•DEC in electronics, computer science or any other relevant studies or experience in a similar field;•Minimum of 2 years of customer service experience in a technical support position;•Perfectly bilingual - English / Spanish (Mandatory);•Proficiency in the MS Office suite;•Organized, autonomous, responsible;•Strong customer orientation.The following skills are an asset :•Network knowledge (TCP / IP, Firewall, DNS, etc.);•Third language: FrenchSummaryThank you for applying for this IT Support Technician position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a level 1 IT Support Technician ready to take on a new challenge in the greater Montreal area? Are you looking for the opportunity to grow within an innovative company that is one of the world's biggest players in its industry? Become part of a team of experts and grow within t a large corporation with its stocks listed on the Toronto Stock Exchange.AdvantagesWhy do you want to get this IT Support Technician job?•Retirement plan;•Complete range of group insurance;•Employee assistance program;•Free parking OR discounts for public transportation;•Bonus when the technician is "on call" in the rotating emergency team.ResponsibilitiesReporting to the Customer Service Supervisor, you will be responsible for:•Interact with customers to provide support for the company's products and services;•Analyze, diagnose and resolve “hardware and / or software” problems related to the customer's request;•Note and document the information related to the problems or the customer's request;•Maintain knowledge of products, processes, etc .;•Promote online services, the online store as well as the online support;•Respond to emergency assistance calls outside of office hours (rotating emergency team);•Participate in and support the continuous improvement program.QualificationsTo excel in this role, you will need to have the following skills :•DEC in electronics, computer science or any other relevant studies or experience in a similar field;•Minimum of 2 years of customer service experience in a technical support position;•Perfectly bilingual - English / Spanish (Mandatory);•Proficiency in the MS Office suite;•Organized, autonomous, responsible;•Strong customer orientation.The following skills are an asset :•Network knowledge (TCP / IP, Firewall, DNS, etc.);•Third language: FrenchSummaryThank you for applying for this IT Support Technician position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Halifax, Nova Scotia
      • Contract
      Are you a Service Desk Analyst - Level 2 looking for a new opportunity?Are you looking for a contract opportunity?Are you local to NS?We are pleased to offer you a new contract opportunity for you to consider:Service Desk Analyst - Level 2-Start: ASAP-Estimated length: 3+ months-Location: Halifax NSPLEASE NOTE: You must be local to Nova ScotiaAdvantagesYou will be working with our client who is a leading employer in the local market.Responsibilities•Deliver technical service and support to users via incident management software.•Interact with end-users to gather information to categorize their request and evaluate and analyze problems and issues.•Diagnose and resolve technical issues adhering to established processes and procedures.•Accurately maintain end-user documentation and incident tickets.•Provide regular communication and follow up to customer’s and end users.•Manage service requests and incidents in accordance with Service Level Agreements.•Escalate or redirect incidents and service request as per established procedures.•Work as a contributing member in a team environment including other technical support teams and external vendors. QualificationsYou are a Service Desk Analyst - Level 2 with the following experience:•University degree in Computer Science or equivalent combination of formal training.•Minimum 4 years’ relevant experience supporting customer and their desktop environments in a technical service/help desk environment•Experience with Incident Management Software •Effectively gather, analyze, diagnose, and communicate information.•Independently resolve problems and proactively communicate solutions.•Ability to manage multiple incidents simultaneously in a fast-paced technical environmentPLEASE NOTE:Background check is requiredSummaryDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!Randstad TechnologiesCanada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a Service Desk Analyst - Level 2 looking for a new opportunity?Are you looking for a contract opportunity?Are you local to NS?We are pleased to offer you a new contract opportunity for you to consider:Service Desk Analyst - Level 2-Start: ASAP-Estimated length: 3+ months-Location: Halifax NSPLEASE NOTE: You must be local to Nova ScotiaAdvantagesYou will be working with our client who is a leading employer in the local market.Responsibilities•Deliver technical service and support to users via incident management software.•Interact with end-users to gather information to categorize their request and evaluate and analyze problems and issues.•Diagnose and resolve technical issues adhering to established processes and procedures.•Accurately maintain end-user documentation and incident tickets.•Provide regular communication and follow up to customer’s and end users.•Manage service requests and incidents in accordance with Service Level Agreements.•Escalate or redirect incidents and service request as per established procedures.•Work as a contributing member in a team environment including other technical support teams and external vendors. QualificationsYou are a Service Desk Analyst - Level 2 with the following experience:•University degree in Computer Science or equivalent combination of formal training.•Minimum 4 years’ relevant experience supporting customer and their desktop environments in a technical service/help desk environment•Experience with Incident Management Software •Effectively gather, analyze, diagnose, and communicate information.•Independently resolve problems and proactively communicate solutions.•Ability to manage multiple incidents simultaneously in a fast-paced technical environmentPLEASE NOTE:Background check is requiredSummaryDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!Randstad TechnologiesCanada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      As an Analyst Programmer - Java Full Stack, you contribute to IT efficiency. You design, configure, administer, maintain and evolve computer networks, management systems and database servers to meet the needs of the organization.You join a dynamic team which ensures the evolution of the position of the advisor in cash registers (Espace Conseil). In addition, Espace Conseil is one of the portals under the governance of Espaces Métiers. The squads you join integrate in addition to the usual IT roles those of PO and Business Analyst and operate in Agile. You do JAVA programming according to the functional specifications and technical designs provided.The technological environment is as follows: Angular 11, Html, CSS, Javascript, Typescript, Java 11, Spring, Junit, Hibernate, Gradle, Intellij, Eclipse, Liferay DXP, Pivotal cloud foundry, Concourse, Git, SonarQube, Artifactory, Docker , Design Pattern, UML, Redis, Dynatrace and SplunkMain responsibilitiesActively participate in the development of implementation strategies, perform the analysis and development of software products, including design, code, test automation and operation by applying good development practices, data and of security.· Document technical solutions and practices to ensure the sustainability of products and develop documentation, prepare and disseminate training for peers and consumers.· Provide technical support to IT operations. Analyze complex issues, determine the causes and follow up on system problems during critical incidents and ensure their resolution· Work in co-creation with business partners and architects to fully understand and thus achieve the alignment of solutions representing business intentions and objectives.· Be responsible for installing and testing software packages or implementing applications.Required profileo A minimum of four years of relevant experienceo Experience in Java (4 years minimum)o Experience in Angular (1 year minimum)o Experience in CSS and HTML (an asset)Advantages__________________________________________________________________________________Responsibilities__________________________________________________________________________________Qualifications__________________________________________________________________________________Summary__________________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      As an Analyst Programmer - Java Full Stack, you contribute to IT efficiency. You design, configure, administer, maintain and evolve computer networks, management systems and database servers to meet the needs of the organization.You join a dynamic team which ensures the evolution of the position of the advisor in cash registers (Espace Conseil). In addition, Espace Conseil is one of the portals under the governance of Espaces Métiers. The squads you join integrate in addition to the usual IT roles those of PO and Business Analyst and operate in Agile. You do JAVA programming according to the functional specifications and technical designs provided.The technological environment is as follows: Angular 11, Html, CSS, Javascript, Typescript, Java 11, Spring, Junit, Hibernate, Gradle, Intellij, Eclipse, Liferay DXP, Pivotal cloud foundry, Concourse, Git, SonarQube, Artifactory, Docker , Design Pattern, UML, Redis, Dynatrace and SplunkMain responsibilitiesActively participate in the development of implementation strategies, perform the analysis and development of software products, including design, code, test automation and operation by applying good development practices, data and of security.· Document technical solutions and practices to ensure the sustainability of products and develop documentation, prepare and disseminate training for peers and consumers.· Provide technical support to IT operations. Analyze complex issues, determine the causes and follow up on system problems during critical incidents and ensure their resolution· Work in co-creation with business partners and architects to fully understand and thus achieve the alignment of solutions representing business intentions and objectives.· Be responsible for installing and testing software packages or implementing applications.Required profileo A minimum of four years of relevant experienceo Experience in Java (4 years minimum)o Experience in Angular (1 year minimum)o Experience in CSS and HTML (an asset)Advantages__________________________________________________________________________________Responsibilities__________________________________________________________________________________Qualifications__________________________________________________________________________________Summary__________________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Brantford, Ontario
      • Permanent
      Our client is a leading provider of regulatory compliance software and communications solutions for wealth managers, asset managers, and insurers in the financial services industry. Our high value, intuitive solutions eliminate compliance risk for our clients.If you feel this is the right role for you please email me your word resume to aaron.lail@randstad.caAdvantages7+ years overall IT software development experience.Bachelor's degree in Computer Science, Engineering or equivalent experience.Previous experience within the financial services industry or wealth management is an asset.What You Bring to the Role:You enjoy motivating and influencing colleagues to produce great results.Thrive in a fast-paced changing environment and priorities.Take ownership and determination to drive projects to completion.You have stellar organization & communication skills (written and verbal)Strong emotional intelligence & interpersonal skillsDesire to be a part of a dedicated, dynamic and passionate team!ResponsibilitiesDesign and implement new web applications, APIs with high-performance, reusable code.Work with client stakeholders, gather requirements and translate them into the appropriate technical specifications & solutions.Be a part of achieving the organization’s technical vision, contributing to all aspects of the technology development.Support and implement new data transformations between data sources.Implement industry leading solutions and technical design patterns & best practices.Collaborate with subject matter experts in the technical assessment of new designs and development work.Participate in code and system reviews during projects to ensure quality and appropriate design patterns are followed.Provide technical support for production issues; troubleshoot problems and take corrective action within a timely & effective manner.Debug and refactor existing code.Ensure proper documentation and testing coverage.Work in an Agile/Scrum environment to deliver high quality software.Other duties as assigned.QualificationsTenured hands on experience with all aspects of Software Development Life Cycle (SDLC)C# ASP.NET, 4.6 and over, .NET CoreASP.NET MVC, Web Services such as RestAPI, WCFT/SQL with MS SQL Server 2008/2012 technologyGIT Repository & Unit testingAutomated unit testing tools such as Microsoft Test, NUnit or other GIT and TFS or Azure DevOpsDOM, HTML5, and CSS Agile experience Nice to have:Experience in application development with Microservices ArchitectureSQL Server Reporting and Integration Services 2005/2008Experience with automation workflows and a keen eye for how to design code around an automation system. Experience with Object Oriented PrinciplesSummaryAs Senior Software Developer you are instrumental to every step of the development cycle covering implementation, testing and maintenance of our various web/cloud based software systems. You are an expert on all project phases from Requirements gathering, Functional and Design specification, Implementation, Deployment and Decommissioning and are able to provide sound and stable guidance to the team.If you feel this is the right role for you pleae email me your word resume to aaron.lail@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client is a leading provider of regulatory compliance software and communications solutions for wealth managers, asset managers, and insurers in the financial services industry. Our high value, intuitive solutions eliminate compliance risk for our clients.If you feel this is the right role for you please email me your word resume to aaron.lail@randstad.caAdvantages7+ years overall IT software development experience.Bachelor's degree in Computer Science, Engineering or equivalent experience.Previous experience within the financial services industry or wealth management is an asset.What You Bring to the Role:You enjoy motivating and influencing colleagues to produce great results.Thrive in a fast-paced changing environment and priorities.Take ownership and determination to drive projects to completion.You have stellar organization & communication skills (written and verbal)Strong emotional intelligence & interpersonal skillsDesire to be a part of a dedicated, dynamic and passionate team!ResponsibilitiesDesign and implement new web applications, APIs with high-performance, reusable code.Work with client stakeholders, gather requirements and translate them into the appropriate technical specifications & solutions.Be a part of achieving the organization’s technical vision, contributing to all aspects of the technology development.Support and implement new data transformations between data sources.Implement industry leading solutions and technical design patterns & best practices.Collaborate with subject matter experts in the technical assessment of new designs and development work.Participate in code and system reviews during projects to ensure quality and appropriate design patterns are followed.Provide technical support for production issues; troubleshoot problems and take corrective action within a timely & effective manner.Debug and refactor existing code.Ensure proper documentation and testing coverage.Work in an Agile/Scrum environment to deliver high quality software.Other duties as assigned.QualificationsTenured hands on experience with all aspects of Software Development Life Cycle (SDLC)C# ASP.NET, 4.6 and over, .NET CoreASP.NET MVC, Web Services such as RestAPI, WCFT/SQL with MS SQL Server 2008/2012 technologyGIT Repository & Unit testingAutomated unit testing tools such as Microsoft Test, NUnit or other GIT and TFS or Azure DevOpsDOM, HTML5, and CSS Agile experience Nice to have:Experience in application development with Microservices ArchitectureSQL Server Reporting and Integration Services 2005/2008Experience with automation workflows and a keen eye for how to design code around an automation system. Experience with Object Oriented PrinciplesSummaryAs Senior Software Developer you are instrumental to every step of the development cycle covering implementation, testing and maintenance of our various web/cloud based software systems. You are an expert on all project phases from Requirements gathering, Functional and Design specification, Implementation, Deployment and Decommissioning and are able to provide sound and stable guidance to the team.If you feel this is the right role for you pleae email me your word resume to aaron.lail@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      A leading provider of customer-driven IT Service Management solutions is now seeking to add a team leader to their Customer Care department to lead the Tier 3/Dev Teams. If you are motivated to work in a data-driven environment, with the desire to drive process improvement and drive complex issues into full resolution, then read on for further understanding of this new full-time/permanent opportunity that just may be the right match for you!Advantages-Fiercely collaborative-We accelerate each other in pursuit of our shared mission, in an environment of trust, transparency, and respect.-Show heart-We care, and promote positive change, for each other, our company, and our environment.-Overcome obstacles -We embrace a can-do attitude and creative problem-solving, to ensure we’re continuously improving. Responsibilities-Manage and grow Tier 3 and Custom Dev Customer Care Team, in different regions and time zones -Conduct hands-on technical investigation for customer tickets that are being escalated-Lead and develop projects for clients -Keep the experience for customers at the highest standards-Set KPIs and pursue top service standards to meet those KPIs-Provide insights based on data to identify improvements in the team day-to-day operation-Identify new tools and technologies to better serve the customer-Act as the voice of the customer across the organization-Develop and execute plans for personal team members developmentQualifications -BS/BA degree in Computer Engineering or related discipline.-5 years experience in providing technical support to global customers using the SAAS platform and Cloud infrastructure.-2+ years managing experience.-Experience assisting with integration and product-related queries automation controls as a Tier 3/4 Support engineer.-Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions.-Flexibility to work in a 24 x 7 X 365 environment.-Experience multitasking in a fast-paced high growth B2B software environment-Development experience in client-side technologies such as JavaScript , jQuery or React.-Working knowledge with Web Services (SOAP and REST APIs)-Experience working with Databases (MsSQL, Oracle, MySQL)-Scripting in Groovy a plusSummaryDo you carry a broad understanding of engineering and in-depth technical knowledge around application software development and have demonstrated success in resolving complex customer issues, then this opportunity may be one you want to explore further. Please contact megan.leblanc@randstad.ca if you have interest in this opportunity. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      A leading provider of customer-driven IT Service Management solutions is now seeking to add a team leader to their Customer Care department to lead the Tier 3/Dev Teams. If you are motivated to work in a data-driven environment, with the desire to drive process improvement and drive complex issues into full resolution, then read on for further understanding of this new full-time/permanent opportunity that just may be the right match for you!Advantages-Fiercely collaborative-We accelerate each other in pursuit of our shared mission, in an environment of trust, transparency, and respect.-Show heart-We care, and promote positive change, for each other, our company, and our environment.-Overcome obstacles -We embrace a can-do attitude and creative problem-solving, to ensure we’re continuously improving. Responsibilities-Manage and grow Tier 3 and Custom Dev Customer Care Team, in different regions and time zones -Conduct hands-on technical investigation for customer tickets that are being escalated-Lead and develop projects for clients -Keep the experience for customers at the highest standards-Set KPIs and pursue top service standards to meet those KPIs-Provide insights based on data to identify improvements in the team day-to-day operation-Identify new tools and technologies to better serve the customer-Act as the voice of the customer across the organization-Develop and execute plans for personal team members developmentQualifications -BS/BA degree in Computer Engineering or related discipline.-5 years experience in providing technical support to global customers using the SAAS platform and Cloud infrastructure.-2+ years managing experience.-Experience assisting with integration and product-related queries automation controls as a Tier 3/4 Support engineer.-Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions.-Flexibility to work in a 24 x 7 X 365 environment.-Experience multitasking in a fast-paced high growth B2B software environment-Development experience in client-side technologies such as JavaScript , jQuery or React.-Working knowledge with Web Services (SOAP and REST APIs)-Experience working with Databases (MsSQL, Oracle, MySQL)-Scripting in Groovy a plusSummaryDo you carry a broad understanding of engineering and in-depth technical knowledge around application software development and have demonstrated success in resolving complex customer issues, then this opportunity may be one you want to explore further. Please contact megan.leblanc@randstad.ca if you have interest in this opportunity. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Mississauga, Ontario
      • Contract
      Our client, a leader in the retail industry is looking for an Integration Architect (ideally with Salesforce experience) for an initial 1 year contract The Senior Integration Architect will be a hands-on technical leader for integrating their Salesforce platform solution with their existing applications in their environment KEYS to the JOB- strong integration experience - REST SOAP API's- strong understanding of cloud architecture (ideally AZURE but will consider AWS)- HANDS ON (still able to code and guide/mentor developers)- IDEALLY has experience with SALESFORCE (if not must be willing to learn quickly) Advantages- Work from Home- Opportunity to be part of a very high profile initiativeResponsibilitiesResponsibilities:• Leadership and hands-on subject matter expertise in the integration of Salesforce with other business applications • Work with other Solution Architects to design integration solutions.• Work with key stakeholders/architects & technology specialists to understand the current and to-be environments, while ensuring alignment with the company's architectural principles, policies, and guidelines.• Understand and ensure the upgraded environment and documents deliverables are aligned to IT standards and policies.• Lead technical discussions with both internal and external Architects & Technology Specialists to ensure completeness and accuracy of supporting integration architecture and implementation requirements.• Create or assist in the development of supporting upgrade, migration, testing and deployment documentation (e.g. System Architecture Design, Detailed Migration Document, Test Documentation, Operations Acceptance Package, etc.).Personal Attributes• Must have strong interpersonal and communication skills to interact with diverse groups of individuals and demonstrate an ability to maintain effective work relationships across technical and non-technical team members and business stakeholders.• Must be flexible with a can-do attitude• Exceptional analytical, conceptual, and problem-solving abilities.• Superior written and oral communication skills.• Excellent architecture and technical support documentation skills.• Strong interpersonal and consultative skills.• Ability to present ideas in user-friendly language.• Able to prioritize and execute tasks in a high-pressure environment.• A team player with a track record for meeting deadlines.QualificationsKILLS NEEDED• • Five (5) or more years’ experience in leading the design, build and implementation of complex business applications and technology solutions (especially related to integration technologies) (must have)• Minimum of 3 years experience with cloud based systems (ideally AZURE)• Knowledge and experience with API protocols and schemas including SOAP, REST and JSON (Must have)• Knowledge of performance considerations for integrations in cross-platform environments. (must have)- HANDS ON (still able to code and guide/mentor developers)- IDEALLY has experience with SALESFORCE (if not must be willing to learn quickly) • Knowledge of enterprise integration patterns • Knowledge of open-source integration technologies • Extensive experience with Integration architecture, design patterns, and technology, including Enterprise Service Bus, BPM, gateways, B2B, micro-services.• Knowledge of performance considerations for integrations in cross-platform environments.• Direct, hands-on experience with automated integration tools. (DevOps)• Hands-on experience with securing integration scenarios using appropriate authentication, authorization, non-repudiation, and data encryption methods.• knowledge of various RDBMS (such as Sql Server and NoSql db - CosmosDB is a nice to have.• Experience with Virtualization/Virtual MachinesSummaryKEYS to the JOB- strong integration experience - REST SOAP API's- strong understanding of cloud architecture (ideally AZURE but will consider AWS)- HANDS ON (still able to code and guide/mentor developers)- IDEALLY has experience with SALESFORCE (if not must be willing to learn quickly) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client, a leader in the retail industry is looking for an Integration Architect (ideally with Salesforce experience) for an initial 1 year contract The Senior Integration Architect will be a hands-on technical leader for integrating their Salesforce platform solution with their existing applications in their environment KEYS to the JOB- strong integration experience - REST SOAP API's- strong understanding of cloud architecture (ideally AZURE but will consider AWS)- HANDS ON (still able to code and guide/mentor developers)- IDEALLY has experience with SALESFORCE (if not must be willing to learn quickly) Advantages- Work from Home- Opportunity to be part of a very high profile initiativeResponsibilitiesResponsibilities:• Leadership and hands-on subject matter expertise in the integration of Salesforce with other business applications • Work with other Solution Architects to design integration solutions.• Work with key stakeholders/architects & technology specialists to understand the current and to-be environments, while ensuring alignment with the company's architectural principles, policies, and guidelines.• Understand and ensure the upgraded environment and documents deliverables are aligned to IT standards and policies.• Lead technical discussions with both internal and external Architects & Technology Specialists to ensure completeness and accuracy of supporting integration architecture and implementation requirements.• Create or assist in the development of supporting upgrade, migration, testing and deployment documentation (e.g. System Architecture Design, Detailed Migration Document, Test Documentation, Operations Acceptance Package, etc.).Personal Attributes• Must have strong interpersonal and communication skills to interact with diverse groups of individuals and demonstrate an ability to maintain effective work relationships across technical and non-technical team members and business stakeholders.• Must be flexible with a can-do attitude• Exceptional analytical, conceptual, and problem-solving abilities.• Superior written and oral communication skills.• Excellent architecture and technical support documentation skills.• Strong interpersonal and consultative skills.• Ability to present ideas in user-friendly language.• Able to prioritize and execute tasks in a high-pressure environment.• A team player with a track record for meeting deadlines.QualificationsKILLS NEEDED• • Five (5) or more years’ experience in leading the design, build and implementation of complex business applications and technology solutions (especially related to integration technologies) (must have)• Minimum of 3 years experience with cloud based systems (ideally AZURE)• Knowledge and experience with API protocols and schemas including SOAP, REST and JSON (Must have)• Knowledge of performance considerations for integrations in cross-platform environments. (must have)- HANDS ON (still able to code and guide/mentor developers)- IDEALLY has experience with SALESFORCE (if not must be willing to learn quickly) • Knowledge of enterprise integration patterns • Knowledge of open-source integration technologies • Extensive experience with Integration architecture, design patterns, and technology, including Enterprise Service Bus, BPM, gateways, B2B, micro-services.• Knowledge of performance considerations for integrations in cross-platform environments.• Direct, hands-on experience with automated integration tools. (DevOps)• Hands-on experience with securing integration scenarios using appropriate authentication, authorization, non-repudiation, and data encryption methods.• knowledge of various RDBMS (such as Sql Server and NoSql db - CosmosDB is a nice to have.• Experience with Virtualization/Virtual MachinesSummaryKEYS to the JOB- strong integration experience - REST SOAP API's- strong understanding of cloud architecture (ideally AZURE but will consider AWS)- HANDS ON (still able to code and guide/mentor developers)- IDEALLY has experience with SALESFORCE (if not must be willing to learn quickly) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      •Undergraduate degree or Technical Certificate related to IT/Software/Management. Graduate. A degree related to IT/Software/Management will be preferred.•10+ years relevant experience and have experience managing end-to-end technology delivery of medium and large-size projects and associated project challenges.•Advanced knowledge and understanding of business and bank technology standards (e.g., infrastructure, architecture, processes, applications, platforms, services, and managing people and projects.)•Facilitate decisions concerning the solution, architecture, and potential options & risks which will have a downstream impact on cost and scalability.•Lead the creation and delivery of the end-to-end technical solution in the big data technologies.•Participate in business planning discussion and define the technology delivery approach, including cross applications/teams' integration, and/or release coordination.•Ensure the alignment of solution design to comply with enterprise standards and meet enterprise or segment TBSM strategic direction.•Provide technical support for escalated incidents to ensure they are resolved efficiently and communicate to project manager and business partners•Look for opportunities to minimize any negative Run the bank (RTB) impact. •Ability to manage multiple teams and projects with increasing degree of complexity and broad scope (e.g., multi-function within the business line).•Willingness, motivation, and ability to work independently (and autonomously) in the management of projects, teams, and operational discipline, and can develop strategic thinking and planning throughout work plan execution (short- to medium-term business perspective).•Proficiency in managing system enhancements, new releases, or projects of moderate scope and complexity.•Readiness to manage or lead a group for project outcome (e.g., developers, analysts, specialists, DevOps).•Ability to demonstrate the design of the technical solutions in the interview process (includes architecture, security, data considerations).•Experience in building enterprise applications using Scala, Java, Spring Boot, Rest API, SQL, Big Data technologies (HDFS, Spark, Casandra), Angular, JavaScript, HTML5, CSS.•Agile delivery experience.•Demonstrate understanding of the business or acumen to pick up the business knowledge of banking/ liquidity risk.•Experience with estimation models and ability to guide the team to come with end-to-end estimations.•Design and develop resolutions, plans, and strategies for operational advancement.Advantages This team operates like a small tech company within a large financial institution. The ideal candidate has strong leadership and communication skills is passionate about driving the system analysis needed to shape the bank's Liquidity reporting direction and can excel at being the point liaison between business and our technology team. ResponsibilitiesLead a technical team of (20-25) developers + BSAs and would be responsible for the delivery of technology platforms to their business.You will be responsible for everything technical, code reviews, decision-maker on what technology to use, technical direction to take, SDLC decision, etcwould be managing the technical task management for the development teams, might also have the ownership on the team's career progression.Qualifications•10+ years relevant experience and have experience managing end-to-end technology delivery of medium and large-size projects and associated project challenges.•Advanced knowledge and understanding of business and bank technology standards (e.g., infrastructure, architecture, processes, applications, platforms, services, and managing people and projects.)•Facilitate decisions concerning the solution, architecture, and potential options & risks which will have a downstream impact on cost and scalability.•Lead the creation and delivery of the end-to-end technical solution in big data technologies.•Participate in business planning discussion and define the technology delivery approach, including cross applications/teams' integration, and/or release coordination.•Readiness to manage or lead a group for project outcome (e.g., developers, analysts, specialists, DevOps).•Ability to demonstrate the design of the technical solutions in the interview process (includes architecture, security, data considerations).•Experience in building enterprise applications using Scala, Java, Spring Boot, Rest API, SQL, Big Data technologies (HDFS, Spark, Casandra), Angular, JavaScript, HTML5, CSS.•Agile delivery experience.•Demonstrate understanding of the business or acumen to pick up the business knowledge of banking/ liquidity risk.•Experience with estimation models and ability to guide the team to come with end-to-end estimations.•Design and develop resolutions, plans, and strategies for operational advancement.Summary This team operates like a small tech company within a large financial institution. The ideal candidate has strong leadership and communication skills is passionate about driving the system analysis needed to shape the bank's Liquidity reporting direction and can excel at being the point liaison between business and our technology team. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      •Undergraduate degree or Technical Certificate related to IT/Software/Management. Graduate. A degree related to IT/Software/Management will be preferred.•10+ years relevant experience and have experience managing end-to-end technology delivery of medium and large-size projects and associated project challenges.•Advanced knowledge and understanding of business and bank technology standards (e.g., infrastructure, architecture, processes, applications, platforms, services, and managing people and projects.)•Facilitate decisions concerning the solution, architecture, and potential options & risks which will have a downstream impact on cost and scalability.•Lead the creation and delivery of the end-to-end technical solution in the big data technologies.•Participate in business planning discussion and define the technology delivery approach, including cross applications/teams' integration, and/or release coordination.•Ensure the alignment of solution design to comply with enterprise standards and meet enterprise or segment TBSM strategic direction.•Provide technical support for escalated incidents to ensure they are resolved efficiently and communicate to project manager and business partners•Look for opportunities to minimize any negative Run the bank (RTB) impact. •Ability to manage multiple teams and projects with increasing degree of complexity and broad scope (e.g., multi-function within the business line).•Willingness, motivation, and ability to work independently (and autonomously) in the management of projects, teams, and operational discipline, and can develop strategic thinking and planning throughout work plan execution (short- to medium-term business perspective).•Proficiency in managing system enhancements, new releases, or projects of moderate scope and complexity.•Readiness to manage or lead a group for project outcome (e.g., developers, analysts, specialists, DevOps).•Ability to demonstrate the design of the technical solutions in the interview process (includes architecture, security, data considerations).•Experience in building enterprise applications using Scala, Java, Spring Boot, Rest API, SQL, Big Data technologies (HDFS, Spark, Casandra), Angular, JavaScript, HTML5, CSS.•Agile delivery experience.•Demonstrate understanding of the business or acumen to pick up the business knowledge of banking/ liquidity risk.•Experience with estimation models and ability to guide the team to come with end-to-end estimations.•Design and develop resolutions, plans, and strategies for operational advancement.Advantages This team operates like a small tech company within a large financial institution. The ideal candidate has strong leadership and communication skills is passionate about driving the system analysis needed to shape the bank's Liquidity reporting direction and can excel at being the point liaison between business and our technology team. ResponsibilitiesLead a technical team of (20-25) developers + BSAs and would be responsible for the delivery of technology platforms to their business.You will be responsible for everything technical, code reviews, decision-maker on what technology to use, technical direction to take, SDLC decision, etcwould be managing the technical task management for the development teams, might also have the ownership on the team's career progression.Qualifications•10+ years relevant experience and have experience managing end-to-end technology delivery of medium and large-size projects and associated project challenges.•Advanced knowledge and understanding of business and bank technology standards (e.g., infrastructure, architecture, processes, applications, platforms, services, and managing people and projects.)•Facilitate decisions concerning the solution, architecture, and potential options & risks which will have a downstream impact on cost and scalability.•Lead the creation and delivery of the end-to-end technical solution in big data technologies.•Participate in business planning discussion and define the technology delivery approach, including cross applications/teams' integration, and/or release coordination.•Readiness to manage or lead a group for project outcome (e.g., developers, analysts, specialists, DevOps).•Ability to demonstrate the design of the technical solutions in the interview process (includes architecture, security, data considerations).•Experience in building enterprise applications using Scala, Java, Spring Boot, Rest API, SQL, Big Data technologies (HDFS, Spark, Casandra), Angular, JavaScript, HTML5, CSS.•Agile delivery experience.•Demonstrate understanding of the business or acumen to pick up the business knowledge of banking/ liquidity risk.•Experience with estimation models and ability to guide the team to come with end-to-end estimations.•Design and develop resolutions, plans, and strategies for operational advancement.Summary This team operates like a small tech company within a large financial institution. The ideal candidate has strong leadership and communication skills is passionate about driving the system analysis needed to shape the bank's Liquidity reporting direction and can excel at being the point liaison between business and our technology team. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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