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    33 jobs found for Technical Support

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      • Victoria, British Columbia
      • Permanent
      • $40,000 - $45,000 per year
      Do you have experience working in a technical support role? Are you looking to use your communication and customer relations skills within a dynamic company? We are seeking an Entry Level Technical Support candidate for a permanent role in British Columbia or Ontario. If you would like to be considered for this exciting opportunity, apply now! AdvantagesWhat’s in it for you?• Work with talented co-workers • Highly Competitive Salary• Comprehensive benefits• Paid vacation days and bonusesResponsibilitiesKey Responsibilities:• Solve system user problems and resolve customer questions and issues• Solve challenging technical problems using a structured and logical approach• Help our clients understand the options and possibilities for how they can use the highly configurable and complex system• Identify and gather ideas for new functionality and services• Visit customers to identify opportunities for improved use of the system• Support other teams in testing new releases of the system• Support the sales team by contributing to client proposals including presenting and demonstrating technical solutions to clientsQualificationsThe successful candidates will have following attributes:• An aptitude for applying technology and structured problem solving• Maths, Physics, Engineering background welcomed• An ability to work in teams and learn quickly• Computer literate (e.g. Word, Outlook, Excel) and able to pick up new • Excellent communication skills• Client focused with an ability to build relationships with customers• Logical, well organized and practical • Confident and eager to take responsibility• Fluent or Proficient in French is welcomedSummaryIf you are interested in this Entry Level Technical Support role in British Columbia or Ontario., apply online or reach out to sandra.wilburn@randstad.ca today!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you have experience working in a technical support role? Are you looking to use your communication and customer relations skills within a dynamic company? We are seeking an Entry Level Technical Support candidate for a permanent role in British Columbia or Ontario. If you would like to be considered for this exciting opportunity, apply now! AdvantagesWhat’s in it for you?• Work with talented co-workers • Highly Competitive Salary• Comprehensive benefits• Paid vacation days and bonusesResponsibilitiesKey Responsibilities:• Solve system user problems and resolve customer questions and issues• Solve challenging technical problems using a structured and logical approach• Help our clients understand the options and possibilities for how they can use the highly configurable and complex system• Identify and gather ideas for new functionality and services• Visit customers to identify opportunities for improved use of the system• Support other teams in testing new releases of the system• Support the sales team by contributing to client proposals including presenting and demonstrating technical solutions to clientsQualificationsThe successful candidates will have following attributes:• An aptitude for applying technology and structured problem solving• Maths, Physics, Engineering background welcomed• An ability to work in teams and learn quickly• Computer literate (e.g. Word, Outlook, Excel) and able to pick up new • Excellent communication skills• Client focused with an ability to build relationships with customers• Logical, well organized and practical • Confident and eager to take responsibility• Fluent or Proficient in French is welcomedSummaryIf you are interested in this Entry Level Technical Support role in British Columbia or Ontario., apply online or reach out to sandra.wilburn@randstad.ca today!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Contract
      Our Client in the Ontario Public Sector is looking for a Technical Support on a 2 year Part time Contract at 21 hours a week. Show experience in supporting MS Office, including OneDrive and Adobe products,receiving requests for IT support from TTC staff and documenting them;• providing standard Microsoft Office software support to clients (i.e.: Word, Excel,PowerPoint, Outlook, Visio, etc.);• providing client side support, as well as site administration support for multipleSharePoint sites and sub-sites;• investigating detailed requirements for client requests, making evaluations andrecommendations on possible solutions;• conducting critical reviews of requests, and documenting justifications and otherpertinent data;• submitting service request to IT staff for action;• providing user system administration services for various applications, including butnot limited to document management, timekeeping, schedule control, contractmanagement and estimating software as well as various engineering designapplications;• administering local intranet webpages using HTML, Dreamweaver and/ or CorelDraw;• following up on submitted requests, to ensure timely and satisfactory resolution ofincidents and request with end clients;• creating and reviewing test and implementation plans for upgrades being planned.• conducting tests during and after upgrades;• assessing IT hardware requirements relative to branch staffing and office spaceconfiguration considerations, and assisting with the preparation of related budgets;• preparing procurement requests for consideration by the supervisor and following upwith appropriate staff to expedite when necessary;• maintaining IT asset inventories within EC+E; and• investigating IT-related technologies as requestedAdvantagesLong Term ContractWorking in the Ontario Public SectorPayment every weekPart time work Responsibilitiesadministering local intranet webpages using HTML, Dreamweaver and/ or CorelDraw;• following up on submitted requests, to ensure timely and satisfactory resolution ofincidents and request with end clients;• creating and reviewing test and implementation plans for upgrades being planned.• conducting tests during and after upgrades;• assessing IT hardware requirements relative to branch staffing and office spaceconfiguration considerations, and assisting with the preparation of related budgets;• preparing procurement requests for consideration by the supervisor and following upQualificationsapproximately three (3) years or more experience, with demonstrated IT knowledgeand experience in desktop or call centre support in an engineering office environment;• Working knowledge of MS Office applications including OneDrive and Adobe software;• Strong Interpersonal and communications skills, as communications with senior staffwill be required;• Understanding of ITIL principles and practices;• Diploma / Degree in an Information Technology discipline is preferred;• Experience in an Engineering / project management and / or construction environmentis an asset;SummaryEngineering Application Technician to assist with dailyEngineering Application System Administration within Technical Support, Engineering,Construction and Expansion (EC+E) Group.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our Client in the Ontario Public Sector is looking for a Technical Support on a 2 year Part time Contract at 21 hours a week. Show experience in supporting MS Office, including OneDrive and Adobe products,receiving requests for IT support from TTC staff and documenting them;• providing standard Microsoft Office software support to clients (i.e.: Word, Excel,PowerPoint, Outlook, Visio, etc.);• providing client side support, as well as site administration support for multipleSharePoint sites and sub-sites;• investigating detailed requirements for client requests, making evaluations andrecommendations on possible solutions;• conducting critical reviews of requests, and documenting justifications and otherpertinent data;• submitting service request to IT staff for action;• providing user system administration services for various applications, including butnot limited to document management, timekeeping, schedule control, contractmanagement and estimating software as well as various engineering designapplications;• administering local intranet webpages using HTML, Dreamweaver and/ or CorelDraw;• following up on submitted requests, to ensure timely and satisfactory resolution ofincidents and request with end clients;• creating and reviewing test and implementation plans for upgrades being planned.• conducting tests during and after upgrades;• assessing IT hardware requirements relative to branch staffing and office spaceconfiguration considerations, and assisting with the preparation of related budgets;• preparing procurement requests for consideration by the supervisor and following upwith appropriate staff to expedite when necessary;• maintaining IT asset inventories within EC+E; and• investigating IT-related technologies as requestedAdvantagesLong Term ContractWorking in the Ontario Public SectorPayment every weekPart time work Responsibilitiesadministering local intranet webpages using HTML, Dreamweaver and/ or CorelDraw;• following up on submitted requests, to ensure timely and satisfactory resolution ofincidents and request with end clients;• creating and reviewing test and implementation plans for upgrades being planned.• conducting tests during and after upgrades;• assessing IT hardware requirements relative to branch staffing and office spaceconfiguration considerations, and assisting with the preparation of related budgets;• preparing procurement requests for consideration by the supervisor and following upQualificationsapproximately three (3) years or more experience, with demonstrated IT knowledgeand experience in desktop or call centre support in an engineering office environment;• Working knowledge of MS Office applications including OneDrive and Adobe software;• Strong Interpersonal and communications skills, as communications with senior staffwill be required;• Understanding of ITIL principles and practices;• Diploma / Degree in an Information Technology discipline is preferred;• Experience in an Engineering / project management and / or construction environmentis an asset;SummaryEngineering Application Technician to assist with dailyEngineering Application System Administration within Technical Support, Engineering,Construction and Expansion (EC+E) Group.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Contract
      Our Client in the Ontario Public Sector is looking for a Technical Support on a 2 year Part time Contract at 21 hours a week. The work hours will be seven (7) hours a day on Mondays, Thursdays andFridays.Work times may either be 8:00 am to 4:00 pm with one (1) hour lunch, 8:30 amto 4:30 pm with one (1) hour lunch,Show experience in supporting MS Office, including OneDrive and Adobe products,receiving requests for IT support from TTC staff and documenting them;• providing standard Microsoft Office software support to clients (i.e.: Word, Excel,PowerPoint, Outlook, Visio, etc.);• providing client side support, as well as site administration support for multipleSharePoint sites and sub-sites;• investigating detailed requirements for client requests, making evaluations andrecommendations on possible solutions;• conducting critical reviews of requests, and documenting justifications and otherpertinent data;• submitting service request to IT staff for action;• providing user system administration services for various applications, including butnot limited to document management, timekeeping, schedule control, contractmanagement and estimating software as well as various engineering designapplications;• administering local intranet webpages using HTML, Dreamweaver and/ or CorelDraw;• following up on submitted requests, to ensure timely and satisfactory resolution ofincidents and request with end clients;• creating and reviewing test and implementation plans for upgrades being planned.• conducting tests during and after upgrades;• assessing IT hardware requirements relative to branch staffing and office spaceconfiguration considerations, and assisting with the preparation of related budgets;• preparing procurement requests for consideration by the supervisor and following upwith appropriate staff to expedite when necessary;• maintaining IT asset inventories within EC+E; and• investigating IT-related technologies as requestedAdvantagesLong Term ContractWorking in the Ontario Public SectorPayment every weekPart time work Responsibilitiesadministering local intranet webpages using HTML, Dreamweaver and/ or CorelDraw;• following up on submitted requests, to ensure timely and satisfactory resolution ofincidents and request with end clients;• creating and reviewing test and implementation plans for upgrades being planned.• conducting tests during and after upgrades;• assessing IT hardware requirements relative to branch staffing and office spaceconfiguration considerations, and assisting with the preparation of related budgets;• preparing procurement requests for consideration by the supervisor and following upQualificationsapproximately three (3) years or more experience, with demonstrated IT knowledgeand experience in desktop or call centre support in an engineering office environment;• Working knowledge of MS Office applications including OneDrive and Adobe software;• Strong Interpersonal and communications skills, as communications with senior staffwill be required;• Understanding of ITIL principles and practices;• Diploma / Degree in an Information Technology discipline is preferred;• Experience in an Engineering / project management and / or construction environmentis an asset;SummaryEngineering Application Technician to assist with dailyEngineering Application System Administration within Technical Support, Engineering,Construction and Expansion (EC+E) Group.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our Client in the Ontario Public Sector is looking for a Technical Support on a 2 year Part time Contract at 21 hours a week. The work hours will be seven (7) hours a day on Mondays, Thursdays andFridays.Work times may either be 8:00 am to 4:00 pm with one (1) hour lunch, 8:30 amto 4:30 pm with one (1) hour lunch,Show experience in supporting MS Office, including OneDrive and Adobe products,receiving requests for IT support from TTC staff and documenting them;• providing standard Microsoft Office software support to clients (i.e.: Word, Excel,PowerPoint, Outlook, Visio, etc.);• providing client side support, as well as site administration support for multipleSharePoint sites and sub-sites;• investigating detailed requirements for client requests, making evaluations andrecommendations on possible solutions;• conducting critical reviews of requests, and documenting justifications and otherpertinent data;• submitting service request to IT staff for action;• providing user system administration services for various applications, including butnot limited to document management, timekeeping, schedule control, contractmanagement and estimating software as well as various engineering designapplications;• administering local intranet webpages using HTML, Dreamweaver and/ or CorelDraw;• following up on submitted requests, to ensure timely and satisfactory resolution ofincidents and request with end clients;• creating and reviewing test and implementation plans for upgrades being planned.• conducting tests during and after upgrades;• assessing IT hardware requirements relative to branch staffing and office spaceconfiguration considerations, and assisting with the preparation of related budgets;• preparing procurement requests for consideration by the supervisor and following upwith appropriate staff to expedite when necessary;• maintaining IT asset inventories within EC+E; and• investigating IT-related technologies as requestedAdvantagesLong Term ContractWorking in the Ontario Public SectorPayment every weekPart time work Responsibilitiesadministering local intranet webpages using HTML, Dreamweaver and/ or CorelDraw;• following up on submitted requests, to ensure timely and satisfactory resolution ofincidents and request with end clients;• creating and reviewing test and implementation plans for upgrades being planned.• conducting tests during and after upgrades;• assessing IT hardware requirements relative to branch staffing and office spaceconfiguration considerations, and assisting with the preparation of related budgets;• preparing procurement requests for consideration by the supervisor and following upQualificationsapproximately three (3) years or more experience, with demonstrated IT knowledgeand experience in desktop or call centre support in an engineering office environment;• Working knowledge of MS Office applications including OneDrive and Adobe software;• Strong Interpersonal and communications skills, as communications with senior staffwill be required;• Understanding of ITIL principles and practices;• Diploma / Degree in an Information Technology discipline is preferred;• Experience in an Engineering / project management and / or construction environmentis an asset;SummaryEngineering Application Technician to assist with dailyEngineering Application System Administration within Technical Support, Engineering,Construction and Expansion (EC+E) Group.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • North York, Ontario
      • Contract
      Our client is currently seeking Bilingual Technical Support Representatives.The successful candidate will have an eager, willing to learn attitude with a solid customer service focus!Reporting to the Help Desk Manager, the Bilingual Support Representative is responsible for resolving legacy application related issues or procedural questions and Hardware related issues in a timely and professional manner. The Support Analyst takes direction from the Senior Functional Support Leads. The Support Representative is adept at collecting relevant information about a user issue and experimenting or researching various sources to discover the solution. The Support Analyst’s strong communication skills ensure that the solution will be effectively delivered to the customer. Responsibilities include:•Enabling end user success with the companies Legacy and Hardware issues by providing effective and timely application functional support.•Maintaining a high level of user satisfaction in all aspects of application functional support delivery.•Working directly with SAP ERP Functional Support Analysts to gain an understanding of SAP Support.•Documenting investigations, best practices and solutions to benefit future investigation.•Document and report to Business on all outstanding issues.•Identifying enhancements to processes or operations that would improve the efficiency of the team.•Must be able to work an Afternoon shift.For immediate consideration, don’t delay, apply online today!AdvantagesCome and learn and grow with our team within a large enterprise environment ResponsibilitiesPOSITION RESPONSIBILITIES:•Enabling end user success with the companies Legacy and Hardware issues by providing effective and timely application functional support.•Maintaining a high level of user satisfaction in all aspects of application functional support delivery.•Working directly with SAP ERP Functional Support Analysts to gain an understanding of SAP Support•Documenting investigations, best practices and solutions to benefit future investigations. •Document and report to Business on all outstanding issues.•Identifying enhancements to processes or operations that would improve the efficiency of the team. QualificationsEXPERIENCE / KNOWLEDGE REQUIRED:•University/College degree in a related area of study, or equivalent experience.•Demonstrated teamwork experience is a must.•Exceptional verbal and written communication skills.•Familiarity with TECH support area for problem escalation •Ability to work well in a team environment•Excellent customer service skills.•Excellent written and verbal communication skills.•Bilingual (English/French) is a requirement.SummaryThis is an amazing opportunity to learn and grow !Apply immediately today !CONTACT; Jessica Brandiferrijessica.brandiferri@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our client is currently seeking Bilingual Technical Support Representatives.The successful candidate will have an eager, willing to learn attitude with a solid customer service focus!Reporting to the Help Desk Manager, the Bilingual Support Representative is responsible for resolving legacy application related issues or procedural questions and Hardware related issues in a timely and professional manner. The Support Analyst takes direction from the Senior Functional Support Leads. The Support Representative is adept at collecting relevant information about a user issue and experimenting or researching various sources to discover the solution. The Support Analyst’s strong communication skills ensure that the solution will be effectively delivered to the customer. Responsibilities include:•Enabling end user success with the companies Legacy and Hardware issues by providing effective and timely application functional support.•Maintaining a high level of user satisfaction in all aspects of application functional support delivery.•Working directly with SAP ERP Functional Support Analysts to gain an understanding of SAP Support.•Documenting investigations, best practices and solutions to benefit future investigation.•Document and report to Business on all outstanding issues.•Identifying enhancements to processes or operations that would improve the efficiency of the team.•Must be able to work an Afternoon shift.For immediate consideration, don’t delay, apply online today!AdvantagesCome and learn and grow with our team within a large enterprise environment ResponsibilitiesPOSITION RESPONSIBILITIES:•Enabling end user success with the companies Legacy and Hardware issues by providing effective and timely application functional support.•Maintaining a high level of user satisfaction in all aspects of application functional support delivery.•Working directly with SAP ERP Functional Support Analysts to gain an understanding of SAP Support•Documenting investigations, best practices and solutions to benefit future investigations. •Document and report to Business on all outstanding issues.•Identifying enhancements to processes or operations that would improve the efficiency of the team. QualificationsEXPERIENCE / KNOWLEDGE REQUIRED:•University/College degree in a related area of study, or equivalent experience.•Demonstrated teamwork experience is a must.•Exceptional verbal and written communication skills.•Familiarity with TECH support area for problem escalation •Ability to work well in a team environment•Excellent customer service skills.•Excellent written and verbal communication skills.•Bilingual (English/French) is a requirement.SummaryThis is an amazing opportunity to learn and grow !Apply immediately today !CONTACT; Jessica Brandiferrijessica.brandiferri@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Winnipeg, Manitoba
      • Permanent
      Are you a seasoned Support Specialist, with extensive experience with Servers? Our Winnipeg, Manitoba client is seeking to hire a Technical Support Specialist to join their team on a permanent full-time basis. Apply to this amazing Infrastructure Support Specialist opportunity today!What’s in it for you!As a Technical Support Specialist with our Winnipeg client, you’ll receive:• Highly competitive compensation package.• Comprehensive benefits package.• And more!What will you do?As a Technical Support Specialist with our Winnipeg client, you will:• Be responsible for the operational and communication systems (including hardware and software) for the entire organization.• Installation, upgrade implementation, and support for all computer hardware and software.• Server administration (AD Admin, Exchange, SQL, file servers).• Programming (Microsoft Access, Crystal Reports, VB, and SQL scripts)• Investigation, recommendations, and resolutions for company systems and related issues.How do you qualify?To qualify for the Technical Support Specialist with our Winnipeg client, you must have:• 5 – 7 years of experience in a similar roleServer Experience (installation of hardware and software, administration)• Network administration and troubleshooting skills.• Prior experience with Firewall and A/V security .•Proficient in PC setup, deployment, troubleshooting.• Knowledgeable in supporting users of Crystal Reports, Solidworks/EPDM.Experience an Asset?When being considered for the Technical Support Specialist with our Winnipeg client, it’s beneficial to have:• Previous experience with a MRP or ERP system.• Manufacturing and accounting experience or knowledgeIf the prospect of being responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations intrigues you, then the Technical Support Specialist with our Winnipeg client could be the perfect opportunity for you!Please apply online or contact Fiona Zhao at fiona.zhao@randstad.ca for more detailsAdvantagesWhat’s in it for you!As a Technical Support Specialist with our Winnipeg client, you’ll receive:• Highly competitive compensation package.• Comprehensive benefits package.• And more!ResponsibilitiesWhat will you do?As a Technical Support Specialist with our Winnipeg client, you will:• Be responsible for the operational and communication systems (including hardware and software) for the entire organization.• Installation, upgrade implementation, and support for all computer hardware and software.• Server administration (AD Admin, Exchange, SQL, file servers).• Programming (Microsoft Access, Crystal Reports, VB, and SQL scripts)• Investigation, recommendations, and resolutions for company systems and related issues.QualificationsHow do you qualify?To qualify for the Technical Support Specialist with our Winnipeg client, you must have:• 5 – 7 years of experience in a similar role• Server experience (installation of hardware and software, administration)• Network administration and troubleshooting skills.• Prior experience with Firewall and A/V security .•Proficient in PC setup, deployment, troubleshooting.• Knowledgeable in supporting users of Crystal Reports, Solidworks/EPDM.Experience an Asset?When being considered for the Technical Support Specialist with our Winnipeg client, it’s beneficial to have:• Previous experience with a MRP or ERP system.• Manufacturing and accounting experience or knowledgeSummaryIf the prospect of being responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations intrigues you, then the Technical Support Specialist with our Winnipeg client could be the perfect opportunity for you!Please apply online or contact Fiona Zhao at fiona.zhao@randstad.ca for more detailsRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a seasoned Support Specialist, with extensive experience with Servers? Our Winnipeg, Manitoba client is seeking to hire a Technical Support Specialist to join their team on a permanent full-time basis. Apply to this amazing Infrastructure Support Specialist opportunity today!What’s in it for you!As a Technical Support Specialist with our Winnipeg client, you’ll receive:• Highly competitive compensation package.• Comprehensive benefits package.• And more!What will you do?As a Technical Support Specialist with our Winnipeg client, you will:• Be responsible for the operational and communication systems (including hardware and software) for the entire organization.• Installation, upgrade implementation, and support for all computer hardware and software.• Server administration (AD Admin, Exchange, SQL, file servers).• Programming (Microsoft Access, Crystal Reports, VB, and SQL scripts)• Investigation, recommendations, and resolutions for company systems and related issues.How do you qualify?To qualify for the Technical Support Specialist with our Winnipeg client, you must have:• 5 – 7 years of experience in a similar roleServer Experience (installation of hardware and software, administration)• Network administration and troubleshooting skills.• Prior experience with Firewall and A/V security .•Proficient in PC setup, deployment, troubleshooting.• Knowledgeable in supporting users of Crystal Reports, Solidworks/EPDM.Experience an Asset?When being considered for the Technical Support Specialist with our Winnipeg client, it’s beneficial to have:• Previous experience with a MRP or ERP system.• Manufacturing and accounting experience or knowledgeIf the prospect of being responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations intrigues you, then the Technical Support Specialist with our Winnipeg client could be the perfect opportunity for you!Please apply online or contact Fiona Zhao at fiona.zhao@randstad.ca for more detailsAdvantagesWhat’s in it for you!As a Technical Support Specialist with our Winnipeg client, you’ll receive:• Highly competitive compensation package.• Comprehensive benefits package.• And more!ResponsibilitiesWhat will you do?As a Technical Support Specialist with our Winnipeg client, you will:• Be responsible for the operational and communication systems (including hardware and software) for the entire organization.• Installation, upgrade implementation, and support for all computer hardware and software.• Server administration (AD Admin, Exchange, SQL, file servers).• Programming (Microsoft Access, Crystal Reports, VB, and SQL scripts)• Investigation, recommendations, and resolutions for company systems and related issues.QualificationsHow do you qualify?To qualify for the Technical Support Specialist with our Winnipeg client, you must have:• 5 – 7 years of experience in a similar role• Server experience (installation of hardware and software, administration)• Network administration and troubleshooting skills.• Prior experience with Firewall and A/V security .•Proficient in PC setup, deployment, troubleshooting.• Knowledgeable in supporting users of Crystal Reports, Solidworks/EPDM.Experience an Asset?When being considered for the Technical Support Specialist with our Winnipeg client, it’s beneficial to have:• Previous experience with a MRP or ERP system.• Manufacturing and accounting experience or knowledgeSummaryIf the prospect of being responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations intrigues you, then the Technical Support Specialist with our Winnipeg client could be the perfect opportunity for you!Please apply online or contact Fiona Zhao at fiona.zhao@randstad.ca for more detailsRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Calgary, Alberta
      • Permanent
      Our client, an IT consultancy serving multinational capital market banks, is looking for Sr. BI Technical Support Engineer (Tableau) This is a permanent, full time position where the candidate will be responsible for the entire suite of Tableau dashboard applications (Dashboards/ETL/SQL), which may also include activities such as dashboard upgrades, ETL, technical support, application configuration, and user training/servicing. If you are interested, email your resume to joe.jo@randstad.ca AdvantagesCompetitive compensation and flex hours /location, hybrid structure in place! We take great pride in our first-class team and culture This can be a great gateway into the capital market industryResponsibilitiesEnsure the timely resolution of Tableau technical issues (dashboards, ETL, SQL, C#)Understand our stakeholders’ business processes to deliver effective support and answer questions from customersCreate and update documentation as required to provide a better support experience for our customers and expand internal knowledge management systemShare customer insights with our product team for inclusion in our product road mapExpand your skills and experience, both technical and interpersonal, to accelerate your career progression.Continuously contributing to the improvement of our overall service delivery modelQualificationsRobust experience in Tableau development Robust experience in technical support in the capital market spaceRobust experience in ETL and SQLexperience in C#, Python, and AngularJS will be a plusSummaryOur client, an IT consultancy serving multinational capital market banks, is looking for Sr. BI Technical Support Engineer (Tableau) This is a permanent, full time position where the candidate will be responsible for the entire suite of Tableau dashboard applications (Dashboards/ETL/SQL), which may also include activities such as dashboard upgrades, ETL, technical support, application configuration, and user training/servicing. If you are interested, email your resume to joe.jo@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our client, an IT consultancy serving multinational capital market banks, is looking for Sr. BI Technical Support Engineer (Tableau) This is a permanent, full time position where the candidate will be responsible for the entire suite of Tableau dashboard applications (Dashboards/ETL/SQL), which may also include activities such as dashboard upgrades, ETL, technical support, application configuration, and user training/servicing. If you are interested, email your resume to joe.jo@randstad.ca AdvantagesCompetitive compensation and flex hours /location, hybrid structure in place! We take great pride in our first-class team and culture This can be a great gateway into the capital market industryResponsibilitiesEnsure the timely resolution of Tableau technical issues (dashboards, ETL, SQL, C#)Understand our stakeholders’ business processes to deliver effective support and answer questions from customersCreate and update documentation as required to provide a better support experience for our customers and expand internal knowledge management systemShare customer insights with our product team for inclusion in our product road mapExpand your skills and experience, both technical and interpersonal, to accelerate your career progression.Continuously contributing to the improvement of our overall service delivery modelQualificationsRobust experience in Tableau development Robust experience in technical support in the capital market spaceRobust experience in ETL and SQLexperience in C#, Python, and AngularJS will be a plusSummaryOur client, an IT consultancy serving multinational capital market banks, is looking for Sr. BI Technical Support Engineer (Tableau) This is a permanent, full time position where the candidate will be responsible for the entire suite of Tableau dashboard applications (Dashboards/ETL/SQL), which may also include activities such as dashboard upgrades, ETL, technical support, application configuration, and user training/servicing. If you are interested, email your resume to joe.jo@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Calgary, Alberta
      • Contract
      Our client, the City of Calgary requires a Senior Application Developer contractor for 7 months with possible extension to work remotely MST Hours The City of Calgary require a Senior Developer to design, develop, test, deploy and support online (web, mobile) solutions. Teams will consist of IT resources, business clients, vendors and other internal/external stakeholders. The resource will be required to assist in completing the assigned development tasks. The daily duties include providing the Technical analysis, develop UI design, software development, unit testing, defects fixing, software deployment testing and documentation. All the deliverables should meet City development and quality standards. Essential• Designing, developing, testing, and deploying n-tier online solutions (10+ years)• Experience with client-side technologies Angular & React (5+ yrs.)• Experience with C#, Visual Studio, Javascript / JQuery (8+ years)• Experience with REST web services (5+ years)• Experience using SQL with Oracle or other relational databases (5+ years)• Experience with translation of business requirements into technical specifications to develop, maintain or enhance software (5+ yrs.)Desired• Experience in UI/UX (User Interface/User Experience) design discipline• Strong verbal and written communication to both internal and external personnel at all levels• Experience with JavaScript mocking frameworks• Previous experience integrating systems via Tibco web services• Previous work experience with Municipal, other Government Organizations, or other large organizations• Microsoft Power Platform• Microsoft DynamicsAdvantages---------------------------------------------------------------------------------------Responsibilities---------------------------------------------------------------------------------------Qualifications---------------------------------------------------------------------------------------SummaryPlease contact our recruitment team,, with your resume Thank you for your time and interest.P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!We look forward to supporting you in your job search!Good luck!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our client, the City of Calgary requires a Senior Application Developer contractor for 7 months with possible extension to work remotely MST Hours The City of Calgary require a Senior Developer to design, develop, test, deploy and support online (web, mobile) solutions. Teams will consist of IT resources, business clients, vendors and other internal/external stakeholders. The resource will be required to assist in completing the assigned development tasks. The daily duties include providing the Technical analysis, develop UI design, software development, unit testing, defects fixing, software deployment testing and documentation. All the deliverables should meet City development and quality standards. Essential• Designing, developing, testing, and deploying n-tier online solutions (10+ years)• Experience with client-side technologies Angular & React (5+ yrs.)• Experience with C#, Visual Studio, Javascript / JQuery (8+ years)• Experience with REST web services (5+ years)• Experience using SQL with Oracle or other relational databases (5+ years)• Experience with translation of business requirements into technical specifications to develop, maintain or enhance software (5+ yrs.)Desired• Experience in UI/UX (User Interface/User Experience) design discipline• Strong verbal and written communication to both internal and external personnel at all levels• Experience with JavaScript mocking frameworks• Previous experience integrating systems via Tibco web services• Previous work experience with Municipal, other Government Organizations, or other large organizations• Microsoft Power Platform• Microsoft DynamicsAdvantages---------------------------------------------------------------------------------------Responsibilities---------------------------------------------------------------------------------------Qualifications---------------------------------------------------------------------------------------SummaryPlease contact our recruitment team,, with your resume Thank you for your time and interest.P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!We look forward to supporting you in your job search!Good luck!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Moncton, New Brunswick
      • Contract
      Are you looking for an entry level position in Technical Support?Are you located within Atlantic Canada?We are pleased to offer you this new and exciting CONTRACT requirement with our client for the position of:TECHNICAL SUPPORT - Entry Level REMOTE-Start: Immediately-Estimated length: 6+ months-Location: REMOTEAdvantagesYou will be working with our client who is a leading employer in the local market.Responsibilities• Communicating with customers via an inbound phone queue and self-service ticketing system, and performing follow-ups via phone, chat, and email.• Logging, triaging, troubleshooting, and resolving technical incidents and service requests in our service management system;• Escalating unresolved incidents and requests to next level support;• Installation and configuration of desktop software;• Basic security functions (password resets, multi-factor authentication administration, identification and reporting of potential cybersecurity events);• Research and document resolutions in an online IT knowledge database, as well as contributing to the creation and maintenance of end-user documentation;• Participate in a rotating 24/7 on-call technical support rotation;QualificationsREQUIREMENTS:-Education: post-secondary education in a computer technology related program, or equivalent experience.-The ability to work independently;-Strong written and spoken communication skills-Troubleshooting/problem-solving ability.NICE TO HAVE:Experience in a technical support role-Technical skills: Familiarity with Active Directory, Powershell, Windows 10 policies and administration, and IT Service Management system would be an asset.-Bilingual FrenchPLEASE NOTE:You will be required to obtain a Reliability Security Clearance which means you must have been in Canada for the last 5 years.Background check is requiredSummaryDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!Randstad TechnologiesCanada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for an entry level position in Technical Support?Are you located within Atlantic Canada?We are pleased to offer you this new and exciting CONTRACT requirement with our client for the position of:TECHNICAL SUPPORT - Entry Level REMOTE-Start: Immediately-Estimated length: 6+ months-Location: REMOTEAdvantagesYou will be working with our client who is a leading employer in the local market.Responsibilities• Communicating with customers via an inbound phone queue and self-service ticketing system, and performing follow-ups via phone, chat, and email.• Logging, triaging, troubleshooting, and resolving technical incidents and service requests in our service management system;• Escalating unresolved incidents and requests to next level support;• Installation and configuration of desktop software;• Basic security functions (password resets, multi-factor authentication administration, identification and reporting of potential cybersecurity events);• Research and document resolutions in an online IT knowledge database, as well as contributing to the creation and maintenance of end-user documentation;• Participate in a rotating 24/7 on-call technical support rotation;QualificationsREQUIREMENTS:-Education: post-secondary education in a computer technology related program, or equivalent experience.-The ability to work independently;-Strong written and spoken communication skills-Troubleshooting/problem-solving ability.NICE TO HAVE:Experience in a technical support role-Technical skills: Familiarity with Active Directory, Powershell, Windows 10 policies and administration, and IT Service Management system would be an asset.-Bilingual FrenchPLEASE NOTE:You will be required to obtain a Reliability Security Clearance which means you must have been in Canada for the last 5 years.Background check is requiredSummaryDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!Randstad TechnologiesCanada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      7+ years of experience in working in large, fast-paced environments.Experience working with advanced JS frameworks like Angular2+, ReactJSGood command of TypeScriptProficient understanding of client-side scripting and JavaScript frameworks, including jQueryProficient understanding of web markup, including HTML5, CSS3Experience with RESTful API integration, microservices.Good experience working with Java 8 and Spring, Spring Boot framework and its latest modules for backend developmentBasic understanding of Automation pipelines e.g. Jenkins, Ansible The role will carry out some or all of the following activities:Analysis, Design, Development, Delivery and Maintenance of applications in collaboration with business users and other IT teams in various locations.Liaise with other engineers, architects, and business stakeholders to understand the end to end data flow, which aspect of the application are critical and propose improvement to facilitate the monitoring of the platform.Build new features and enhance existing user portal to gain more insights to the system. The portal should evolve to support both admin and general users.Understand the application data and how to query it to trouble shoot itPropose idea and new design. Propose improvement which aim to simplify the architecture, make it more resilient and user friendly and reduce toil.Providing application and technical support for consumers of XDS front to back as part of a follow the sun rota.Monitoring of service availability and activity to ensure optimum usage and performance.AdvantagesThe organization is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.ResponsibilitiesResponsibilities:Implementation (including Analysis, Design, Coding, Test and Deployment) of application enhancements – as prioritised by the Business/Service stakeholders.Provide application and technical support for front and back office Users. Qualifications ESSENTIAL EXPERIENCE7+ years of experience in working in large, fast-paced environments.Experience working with advanced JS frameworks like Angular2+, ReactJSGood command of TypeScriptProficient understanding of client-side scripting and JavaScript frameworks, including jQueryProficient understanding of web markup, including HTML5, CSS3Experience with RESTful API integration, microservices.Good experience working with Java 8 and Spring, Spring Boot framework and its latest modules for backend developmentBasic understanding of Automation pipelines e.g. Jenkins, Ansible ESSENTIAL SKILLS/COMPETENCIESUniversity graduate (preferably in IT) followed by at least 7 years of professional experienceExperience of working in the Agile environment, individual contributor / driving analysis and / or designHighly motivated and able to work independently, under pressure and proactively in a fast paced environment with multiple deadlinesQualificationsResponsibilities:Implementation (including Analysis, Design, Coding, Test and Deployment) of application enhancements – as prioritised by the Business/Service stakeholders.Provide application and technical support for front and back office Users. Qualifications ESSENTIAL EXPERIENCE7+ years of experience in working in large, fast-paced environments.Experience working with advanced JS frameworks like Angular2+, ReactJSGood command of TypeScriptProficient understanding of client-side scripting and JavaScript frameworks, including jQueryProficient understanding of web markup, including HTML5, CSS3Experience with RESTful API integration, microservices.Good experience working with Java 8 and Spring, Spring Boot framework and its latest modules for backend developmentBasic understanding of Automation pipelines e.g. Jenkins, Ansible ESSENTIAL SKILLS/COMPETENCIESUniversity graduate (preferably in IT) followed by at least 7 years of professional experienceExperience of working in the Agile environment, individual contributor / driving analysis and / or designHighly motivated and able to work independently, under pressure and proactively in a fast paced environment with multiple deadlinesmmunication to end-users and senior Business stakeholders. SummaryInterested candidates please email your resumes ASAP for consideration.A cover letter is also encouragedmadhu.lakkundi@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      7+ years of experience in working in large, fast-paced environments.Experience working with advanced JS frameworks like Angular2+, ReactJSGood command of TypeScriptProficient understanding of client-side scripting and JavaScript frameworks, including jQueryProficient understanding of web markup, including HTML5, CSS3Experience with RESTful API integration, microservices.Good experience working with Java 8 and Spring, Spring Boot framework and its latest modules for backend developmentBasic understanding of Automation pipelines e.g. Jenkins, Ansible The role will carry out some or all of the following activities:Analysis, Design, Development, Delivery and Maintenance of applications in collaboration with business users and other IT teams in various locations.Liaise with other engineers, architects, and business stakeholders to understand the end to end data flow, which aspect of the application are critical and propose improvement to facilitate the monitoring of the platform.Build new features and enhance existing user portal to gain more insights to the system. The portal should evolve to support both admin and general users.Understand the application data and how to query it to trouble shoot itPropose idea and new design. Propose improvement which aim to simplify the architecture, make it more resilient and user friendly and reduce toil.Providing application and technical support for consumers of XDS front to back as part of a follow the sun rota.Monitoring of service availability and activity to ensure optimum usage and performance.AdvantagesThe organization is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.ResponsibilitiesResponsibilities:Implementation (including Analysis, Design, Coding, Test and Deployment) of application enhancements – as prioritised by the Business/Service stakeholders.Provide application and technical support for front and back office Users. Qualifications ESSENTIAL EXPERIENCE7+ years of experience in working in large, fast-paced environments.Experience working with advanced JS frameworks like Angular2+, ReactJSGood command of TypeScriptProficient understanding of client-side scripting and JavaScript frameworks, including jQueryProficient understanding of web markup, including HTML5, CSS3Experience with RESTful API integration, microservices.Good experience working with Java 8 and Spring, Spring Boot framework and its latest modules for backend developmentBasic understanding of Automation pipelines e.g. Jenkins, Ansible ESSENTIAL SKILLS/COMPETENCIESUniversity graduate (preferably in IT) followed by at least 7 years of professional experienceExperience of working in the Agile environment, individual contributor / driving analysis and / or designHighly motivated and able to work independently, under pressure and proactively in a fast paced environment with multiple deadlinesQualificationsResponsibilities:Implementation (including Analysis, Design, Coding, Test and Deployment) of application enhancements – as prioritised by the Business/Service stakeholders.Provide application and technical support for front and back office Users. Qualifications ESSENTIAL EXPERIENCE7+ years of experience in working in large, fast-paced environments.Experience working with advanced JS frameworks like Angular2+, ReactJSGood command of TypeScriptProficient understanding of client-side scripting and JavaScript frameworks, including jQueryProficient understanding of web markup, including HTML5, CSS3Experience with RESTful API integration, microservices.Good experience working with Java 8 and Spring, Spring Boot framework and its latest modules for backend developmentBasic understanding of Automation pipelines e.g. Jenkins, Ansible ESSENTIAL SKILLS/COMPETENCIESUniversity graduate (preferably in IT) followed by at least 7 years of professional experienceExperience of working in the Agile environment, individual contributor / driving analysis and / or designHighly motivated and able to work independently, under pressure and proactively in a fast paced environment with multiple deadlinesmmunication to end-users and senior Business stakeholders. SummaryInterested candidates please email your resumes ASAP for consideration.A cover letter is also encouragedmadhu.lakkundi@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      Global SaaS company is looking for a Technical Support Engineer in Toronto.Application Support Engineer (Toronto)Your Role• Monitor and work on the service desk ticket queue• Interact with customers or clients and help solve their technical issues• Perform analysis on software application functionality• Assist the Service Delivery Manager in preparing meetings and reports• Collect required information and create bug tickets• Maintain the internal knowledge baseYour Profile• Bachelor’s degree in computer science or equivalent Excellent analytical skills• Excellent communication skills• Independent but committed team player• Experience in IT with emphasis in customer facing organizations• Experience with Jira or other issue tracking systems• Knowledge of Linux, SQL and NoSQL databases• Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)• Knowledge of an interpreted programming language• Fluent in English (written and verbal)What we offer• Multicultural and international working environment• Opportunity to work from home at least initially• Open corporate culture with a lot of personal responsibility• Supportive and collegial environment• Projects in the field of digital transformation, CloudIf you are interested, please send you resume to andre.callegari@randstad.caAdvantagesWhat we offer• Multicultural and international working environment• Opportunity to work from home at least initially• Open corporate culture with a lot of personal responsibility• Supportive and collegial environment• Projects in the field of digital transformation, CloudResponsibilitiesYour Role• Monitor and work on the service desk ticket queue• Interact with customers or clients and help solve their technical issues• Perform analysis on software application functionality• Assist the Service Delivery Manager in preparing meetings and reports• Collect required information and create bug tickets• Maintain the internal knowledge baseQualificationsYour Profile• Bachelor’s degree in computer science or equivalent Excellent analytical skills• Excellent communication skills• Independent but committed team player• Experience in IT with emphasis in customer facing organizations• Experience with Jira or other issue tracking systems• Knowledge of Linux, SQL and NoSQL databases• Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)• Knowledge of an interpreted programming language• Fluent in English (written and verbal)SummaryGlobal SaaS company is looking for a Technical Support Engineer in Toronto.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Global SaaS company is looking for a Technical Support Engineer in Toronto.Application Support Engineer (Toronto)Your Role• Monitor and work on the service desk ticket queue• Interact with customers or clients and help solve their technical issues• Perform analysis on software application functionality• Assist the Service Delivery Manager in preparing meetings and reports• Collect required information and create bug tickets• Maintain the internal knowledge baseYour Profile• Bachelor’s degree in computer science or equivalent Excellent analytical skills• Excellent communication skills• Independent but committed team player• Experience in IT with emphasis in customer facing organizations• Experience with Jira or other issue tracking systems• Knowledge of Linux, SQL and NoSQL databases• Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)• Knowledge of an interpreted programming language• Fluent in English (written and verbal)What we offer• Multicultural and international working environment• Opportunity to work from home at least initially• Open corporate culture with a lot of personal responsibility• Supportive and collegial environment• Projects in the field of digital transformation, CloudIf you are interested, please send you resume to andre.callegari@randstad.caAdvantagesWhat we offer• Multicultural and international working environment• Opportunity to work from home at least initially• Open corporate culture with a lot of personal responsibility• Supportive and collegial environment• Projects in the field of digital transformation, CloudResponsibilitiesYour Role• Monitor and work on the service desk ticket queue• Interact with customers or clients and help solve their technical issues• Perform analysis on software application functionality• Assist the Service Delivery Manager in preparing meetings and reports• Collect required information and create bug tickets• Maintain the internal knowledge baseQualificationsYour Profile• Bachelor’s degree in computer science or equivalent Excellent analytical skills• Excellent communication skills• Independent but committed team player• Experience in IT with emphasis in customer facing organizations• Experience with Jira or other issue tracking systems• Knowledge of Linux, SQL and NoSQL databases• Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)• Knowledge of an interpreted programming language• Fluent in English (written and verbal)SummaryGlobal SaaS company is looking for a Technical Support Engineer in Toronto.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Laurent, Québec
      • Contract
      Job Description• Software integration and configuration management • Responsible for site software configuration management. • Lead and offer technical support to software engineers during integration of their systems. • Ensure proper deployment of the visual system, when applicable. • Direct technical link to simulators • Be the first point of contact for any technical matter on site. • Identify and participate actively in solving software problems, advise appropriate engineers / technicians. • Ensure proper simulator operation. • Technical coordinator of project• Define and manage site integration priorities. Reports on Integration status.• Create project integration plan and define weekly activities on simulator. • Provide project (status, risks, etc) information to upper management. • Business trips • Travel to customer sites to complete and qualify the simulator. • Supports customer during acceptance phase. AdvantagesPlease contact your recruitment advisor to inquire about the advantages of this mandate.ResponsibilitiesJob Description• Software integration and configuration management • Responsible for site software configuration management. • Lead and offer technical support to software engineers during integration of their systems. • Ensure proper deployment of the visual system, when applicable. • Direct technical link to simulators • Be the first point of contact for any technical matter on site. • Identify and participate actively in solving software problems, advise appropriate engineers / technicians. • Ensure proper simulator operation. • Technical coordinator of project• Define and manage site integration priorities. Reports on Integration status.• Create project integration plan and define weekly activities on simulator. • Provide project (status, risks, etc) information to upper management. • Business trips • Travel to customer sites to complete and qualify the simulator. • Supports customer during acceptance phase. QualificationsOur ideal candidate has: • Bachelor of Engineering. • Minimum of two (2) years related experience. • Good Knowledge of Windows Environment and PC hardware. • Self-motivated, dynamic, team player. • Strong planning and organizational skills. Ability to adapt quickly to changes in technology. • Demonstrate flexibility and strong project and assigned tasks ownership as well as ability to work and make decisions unsupervised. • Result-oriented. • Excellent communication skills. • Availability to travel to various locations for on-site work (25% minimum per year) • Ability to troubleshoot problems. Our ideal candidate has as an asset: • Knowledge of C, C++, C# and scripting languages (Perl, ANT). • Knowledge of Linux and AIX environment. • Knowledge of Microsoft development tools for Windows platform (Visual Studio 2017). • Knowledge of software and applications JIRA and GitHub • Knowledge of Agile methodology • Knowledge of simulated systems and instruments/avionics interface.SummaryDuration: 12 months Openings: 3If you have an interest or you want to know more, I invite you to apply! You can also contact us directly by email at francois.belanger@randstad.ca or visit all our IT job offers on our website: https://www.randstad.ca/jobs/s-technologies/Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Job Description• Software integration and configuration management • Responsible for site software configuration management. • Lead and offer technical support to software engineers during integration of their systems. • Ensure proper deployment of the visual system, when applicable. • Direct technical link to simulators • Be the first point of contact for any technical matter on site. • Identify and participate actively in solving software problems, advise appropriate engineers / technicians. • Ensure proper simulator operation. • Technical coordinator of project• Define and manage site integration priorities. Reports on Integration status.• Create project integration plan and define weekly activities on simulator. • Provide project (status, risks, etc) information to upper management. • Business trips • Travel to customer sites to complete and qualify the simulator. • Supports customer during acceptance phase. AdvantagesPlease contact your recruitment advisor to inquire about the advantages of this mandate.ResponsibilitiesJob Description• Software integration and configuration management • Responsible for site software configuration management. • Lead and offer technical support to software engineers during integration of their systems. • Ensure proper deployment of the visual system, when applicable. • Direct technical link to simulators • Be the first point of contact for any technical matter on site. • Identify and participate actively in solving software problems, advise appropriate engineers / technicians. • Ensure proper simulator operation. • Technical coordinator of project• Define and manage site integration priorities. Reports on Integration status.• Create project integration plan and define weekly activities on simulator. • Provide project (status, risks, etc) information to upper management. • Business trips • Travel to customer sites to complete and qualify the simulator. • Supports customer during acceptance phase. QualificationsOur ideal candidate has: • Bachelor of Engineering. • Minimum of two (2) years related experience. • Good Knowledge of Windows Environment and PC hardware. • Self-motivated, dynamic, team player. • Strong planning and organizational skills. Ability to adapt quickly to changes in technology. • Demonstrate flexibility and strong project and assigned tasks ownership as well as ability to work and make decisions unsupervised. • Result-oriented. • Excellent communication skills. • Availability to travel to various locations for on-site work (25% minimum per year) • Ability to troubleshoot problems. Our ideal candidate has as an asset: • Knowledge of C, C++, C# and scripting languages (Perl, ANT). • Knowledge of Linux and AIX environment. • Knowledge of Microsoft development tools for Windows platform (Visual Studio 2017). • Knowledge of software and applications JIRA and GitHub • Knowledge of Agile methodology • Knowledge of simulated systems and instruments/avionics interface.SummaryDuration: 12 months Openings: 3If you have an interest or you want to know more, I invite you to apply! You can also contact us directly by email at francois.belanger@randstad.ca or visit all our IT job offers on our website: https://www.randstad.ca/jobs/s-technologies/Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Ottawa, Ontario
      • Contract
      Our Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENAdvantagesOur Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENResponsibilitiesOur Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENQualificationsOur Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENSummaryOur Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENAdvantagesOur Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENResponsibilitiesOur Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENQualificationsOur Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENSummaryOur Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Winnipeg, Manitoba
      • Permanent
      Are you a seasoned Hardware Support Specialist, with extensive experience with End User workstation support? Our Winnipeg, Manitoba client is seeking to hire a Hardware Support Specialist to join their team on a permanent full-time basis. Apply to this amazing Customer Support Specialist opportunity today!What’s in it for you!As a Hardware Support Specialist with our Winnipeg client, you’ll receive:• Highly competitive compensation package.• Comprehensive benefits package.• Remote interview process.• And more!What will you do?As a Hardware Support Specialist with our Winnipeg client, you will:• Provide customer-facing technical support, cabling, warranty repair, desktop deployments, server equipment setup, and other projects as assigned.• Perform troubleshooting and guide users through issue resolution in user-friendly language and provide end-user training when necessary• Hardware repair (laptops, desktops, printers, etc.).• Assist technical resources by troubleshooting software, hardware, and network issues• Participate in installs, moves, adds, and changes to network and systems access.How do you qualify?To qualify for the Hardware Support Specialist with our Winnipeg client, you must have:• Minimum of 3-5+ years of industry experience.• Ability to diagnose problems applying industry best practices, perform repairs on IT assets, and provide support for a wide range of applications.• Able to quickly analyze issues and determine best course of action using available resources.• Since travel to different sites is required, you must have a valid drivers license Experience an Asset?When being considered for the Hardware Support Specialist with our Winnipeg client, it’s beneficial to have:• CompTIA A+, Network +, Server +Vendor certifications on various hardware an asset (eg HP, Lenovo, Dell). If the prospect of being responsible for timely and effective end-user workstation deployment, support, maintenance and, warranty repair through remote and onsite support intrigues you, then the Hardware Support Specialist with our Winnipeg client could be the perfect opportunity for you!Please apply online or contact Fiona Zhao at fiona.zhao@randstad.ca for more detailsAdvantagesWhat’s in it for you!As a Hardware Support Specialist with our Winnipeg client, you’ll receive:• Highly competitive compensation package.• Comprehensive benefits package.• Remote interview process.• And more!ResponsibilitiesWhat will you do?As a Hardware Support Specialist with our Winnipeg client, you will:• Provide customer-facing technical support, cabling, warranty repair, desktop deployments, server equipment setup, and other projects as assigned.• Perform troubleshooting and guide users through issue resolution in user-friendly language and provide end-user training when necessary• Hardware repair (laptops, desktops, printers, etc.).• Assist technical resources by troubleshooting software, hardware, and network issues• Participate in installs, moves, adds, and changes to network and systems access.QualificationsHow do you qualify?To qualify for the Hardware Support Specialist with our Winnipeg client, you must have:• Minimum of 3-5+ years of industry experience.• Ability to diagnose problems applying industry best practices, perform repairs on IT assets, and provide support for a wide range of applications.• Able to quickly analyze issues and determine best course of action using available resources.• Since travel to different sites is required, you must have a valid drivers license Experience an Asset?When being considered for the Hardware Support Specialist with our Winnipeg client, it’s beneficial to have:• CompTIA A+, Network +, Server +Vendor certifications on various hardware an asset (eg HP, Lenovo, Dell). SummaryIf the prospect of being responsible for timely and effective end-user workstation deployment, support, maintenance and, warranty repair through remote and onsite support intrigues you, then the Hardware Support Specialist with our Winnipeg client could be the perfect opportunity for you!Please apply online or contact Fiona Zhao at fiona.zhao@randstad.ca for more detailsRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a seasoned Hardware Support Specialist, with extensive experience with End User workstation support? Our Winnipeg, Manitoba client is seeking to hire a Hardware Support Specialist to join their team on a permanent full-time basis. Apply to this amazing Customer Support Specialist opportunity today!What’s in it for you!As a Hardware Support Specialist with our Winnipeg client, you’ll receive:• Highly competitive compensation package.• Comprehensive benefits package.• Remote interview process.• And more!What will you do?As a Hardware Support Specialist with our Winnipeg client, you will:• Provide customer-facing technical support, cabling, warranty repair, desktop deployments, server equipment setup, and other projects as assigned.• Perform troubleshooting and guide users through issue resolution in user-friendly language and provide end-user training when necessary• Hardware repair (laptops, desktops, printers, etc.).• Assist technical resources by troubleshooting software, hardware, and network issues• Participate in installs, moves, adds, and changes to network and systems access.How do you qualify?To qualify for the Hardware Support Specialist with our Winnipeg client, you must have:• Minimum of 3-5+ years of industry experience.• Ability to diagnose problems applying industry best practices, perform repairs on IT assets, and provide support for a wide range of applications.• Able to quickly analyze issues and determine best course of action using available resources.• Since travel to different sites is required, you must have a valid drivers license Experience an Asset?When being considered for the Hardware Support Specialist with our Winnipeg client, it’s beneficial to have:• CompTIA A+, Network +, Server +Vendor certifications on various hardware an asset (eg HP, Lenovo, Dell). If the prospect of being responsible for timely and effective end-user workstation deployment, support, maintenance and, warranty repair through remote and onsite support intrigues you, then the Hardware Support Specialist with our Winnipeg client could be the perfect opportunity for you!Please apply online or contact Fiona Zhao at fiona.zhao@randstad.ca for more detailsAdvantagesWhat’s in it for you!As a Hardware Support Specialist with our Winnipeg client, you’ll receive:• Highly competitive compensation package.• Comprehensive benefits package.• Remote interview process.• And more!ResponsibilitiesWhat will you do?As a Hardware Support Specialist with our Winnipeg client, you will:• Provide customer-facing technical support, cabling, warranty repair, desktop deployments, server equipment setup, and other projects as assigned.• Perform troubleshooting and guide users through issue resolution in user-friendly language and provide end-user training when necessary• Hardware repair (laptops, desktops, printers, etc.).• Assist technical resources by troubleshooting software, hardware, and network issues• Participate in installs, moves, adds, and changes to network and systems access.QualificationsHow do you qualify?To qualify for the Hardware Support Specialist with our Winnipeg client, you must have:• Minimum of 3-5+ years of industry experience.• Ability to diagnose problems applying industry best practices, perform repairs on IT assets, and provide support for a wide range of applications.• Able to quickly analyze issues and determine best course of action using available resources.• Since travel to different sites is required, you must have a valid drivers license Experience an Asset?When being considered for the Hardware Support Specialist with our Winnipeg client, it’s beneficial to have:• CompTIA A+, Network +, Server +Vendor certifications on various hardware an asset (eg HP, Lenovo, Dell). SummaryIf the prospect of being responsible for timely and effective end-user workstation deployment, support, maintenance and, warranty repair through remote and onsite support intrigues you, then the Hardware Support Specialist with our Winnipeg client could be the perfect opportunity for you!Please apply online or contact Fiona Zhao at fiona.zhao@randstad.ca for more detailsRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Contract
      The incumbent carries out the complex activities of support, analysis, installation, configuration as well as the software and hardware upgrade of equipment that require advanced expertise in telecommunications. She also acts as an expert advisor to team members, and a telecommunications service provider, as well as various stakeholders and clients. She analyzes needs and recommends appropriate solutions or fixes.You play an advisory and support role with dedicated customers and partners within the framework of various important intervention mandates in terms of incident prevention, corrective action, evolution of IT infrastructures, deployment and post-deployment. You propose solutions for improving or optimizing standards, policies and programs. The nature of the files and projects requires extensive knowledge in your field.You develop recommendations, solutions and action plans, according to the orientations and objectives of the organization. You contribute to the resolution of complex problems. These require analysis and detailed knowledge of the business domain. Lashings are frequent. You are called upon to interact with various stakeholders working in complementary areas of expertise. Mastery of interpersonal relationships then becomes an essential skill.You act as a resource person in your field with your unit, dedicated customers and partners.Main responsibilities· Provide specialized technical support for computer or technological incidents reported by the support groups or for service requests of a complex and unusual nature and which require specialized expertise in telecommunications, and also ensure links with the various suppliers.· Carry out complex configuration and upgrade activities for equipment or software that require advanced expertise in telecommunications.Perform complex customer needs analysis activities and translate them into technological requests with a telecommunications service provider.· Take charge of the realization and follow-up of critical technological problems and ensure their resolution. Monitor technological environments in order to prevent IT incidents.· Develop or apply action plans aimed at meeting targeted objectives.Coordinate / carry out and manage the mandates and action plans for which he is responsible.· Identify and communicate the plans for correction or optimization of the systems and the impacts underlying the changes.· Ensure activities surrounding the preservation and updating of data and documentation related to technical support.· Develop implementation strategies in operational mode. Design or modify processes and tools to increase efficiency, performance, security and operational stability.· Participate in the activities of writing post-mortems of major incidents according to established standards.Participate in the technological evolution and modernization of physical and virtual infrastructures.· Develop and participate in activities to promote the automation of our daily activities.Required profileBachelor's degree in technology or an appropriate disciplineFive (5) years of relevant experience· Have a certification in telecommunications support (or in progress)· Knowledge of technologies such as Cisco and mainly load balancing systems (f5 Telecom,).· Knowledge of safety rules in firebreaksKnowledge of Terminal Server, DNS and DHCPWi-Fi technology knowledgeKnowledge of Arista Technology, SDWAN, CISCOKnowledge of Cloud Vision technology, GCP, AWS, AzureKnowledge and experience with migration to cloud computing (IaaS/PaaS/SaaS)DNA Center technology knowledgeKnowledge of PCI and ITIL standardsKnowledge of Network Automation and Infrastructure as Code· Beginner/advanced knowledge of English· Be customer oriented· Good at interpersonal communication· Know how to negotiateBe action and results orientedDealing with ambiguity· Diagnose the issues, challenges, needs and problems to be solved with the Security and Telecom teams, in moderately complex to complex patch requests, IT services, deployments and post-deployments, in order to agree on the targeted results . Ensure the development of objectives, processes, methods, development tools, solutions and action plans and ensure their implementationPrepare and coordinate the delivery activities of technological solutions· Analyze information. Carry out studies. Develop and propose recommendations. Write reports.Implementation and monitoring of day, evening, night, weekend changes24/7 rotating support· Team player and collaborator with proven ability to work creatively in an environment focused on solving complex problems.ThanksAdvantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      The incumbent carries out the complex activities of support, analysis, installation, configuration as well as the software and hardware upgrade of equipment that require advanced expertise in telecommunications. She also acts as an expert advisor to team members, and a telecommunications service provider, as well as various stakeholders and clients. She analyzes needs and recommends appropriate solutions or fixes.You play an advisory and support role with dedicated customers and partners within the framework of various important intervention mandates in terms of incident prevention, corrective action, evolution of IT infrastructures, deployment and post-deployment. You propose solutions for improving or optimizing standards, policies and programs. The nature of the files and projects requires extensive knowledge in your field.You develop recommendations, solutions and action plans, according to the orientations and objectives of the organization. You contribute to the resolution of complex problems. These require analysis and detailed knowledge of the business domain. Lashings are frequent. You are called upon to interact with various stakeholders working in complementary areas of expertise. Mastery of interpersonal relationships then becomes an essential skill.You act as a resource person in your field with your unit, dedicated customers and partners.Main responsibilities· Provide specialized technical support for computer or technological incidents reported by the support groups or for service requests of a complex and unusual nature and which require specialized expertise in telecommunications, and also ensure links with the various suppliers.· Carry out complex configuration and upgrade activities for equipment or software that require advanced expertise in telecommunications.Perform complex customer needs analysis activities and translate them into technological requests with a telecommunications service provider.· Take charge of the realization and follow-up of critical technological problems and ensure their resolution. Monitor technological environments in order to prevent IT incidents.· Develop or apply action plans aimed at meeting targeted objectives.Coordinate / carry out and manage the mandates and action plans for which he is responsible.· Identify and communicate the plans for correction or optimization of the systems and the impacts underlying the changes.· Ensure activities surrounding the preservation and updating of data and documentation related to technical support.· Develop implementation strategies in operational mode. Design or modify processes and tools to increase efficiency, performance, security and operational stability.· Participate in the activities of writing post-mortems of major incidents according to established standards.Participate in the technological evolution and modernization of physical and virtual infrastructures.· Develop and participate in activities to promote the automation of our daily activities.Required profileBachelor's degree in technology or an appropriate disciplineFive (5) years of relevant experience· Have a certification in telecommunications support (or in progress)· Knowledge of technologies such as Cisco and mainly load balancing systems (f5 Telecom,).· Knowledge of safety rules in firebreaksKnowledge of Terminal Server, DNS and DHCPWi-Fi technology knowledgeKnowledge of Arista Technology, SDWAN, CISCOKnowledge of Cloud Vision technology, GCP, AWS, AzureKnowledge and experience with migration to cloud computing (IaaS/PaaS/SaaS)DNA Center technology knowledgeKnowledge of PCI and ITIL standardsKnowledge of Network Automation and Infrastructure as Code· Beginner/advanced knowledge of English· Be customer oriented· Good at interpersonal communication· Know how to negotiateBe action and results orientedDealing with ambiguity· Diagnose the issues, challenges, needs and problems to be solved with the Security and Telecom teams, in moderately complex to complex patch requests, IT services, deployments and post-deployments, in order to agree on the targeted results . Ensure the development of objectives, processes, methods, development tools, solutions and action plans and ensure their implementationPrepare and coordinate the delivery activities of technological solutions· Analyze information. Carry out studies. Develop and propose recommendations. Write reports.Implementation and monitoring of day, evening, night, weekend changes24/7 rotating support· Team player and collaborator with proven ability to work creatively in an environment focused on solving complex problems.ThanksAdvantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Ottawa, Ontario
      • Contract
      Our Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENAdvantagesOur Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENResponsibilitiesOur Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENQualificationsOur Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENSummaryOur Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENAdvantagesOur Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENResponsibilitiesOur Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENQualificationsOur Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENSummaryOur Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicTraining starting April 22nd, 2022Advantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicTraining starting April 22nd, 2022Advantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Victoria, British Columbia
      • Contract
      Are you an experienced IT Systems Administrator? Do you have a passion for customer service and problem solving? We are seeking a IT Systems Administrator for a 6 month contract position. Candidates must be located in Victoria or able to relocate. If you would like to be considered for this exciting opportunity, apply now! AdvantagesWhat’s in it for you?• Working with talented co-workers.• Highly competitive compensation.ResponsibilitiesKey Responsibilities:• Provide Tier I and II support for service requests ensuring a courteous, timely, and effective response/resolution.• Accurately use the request ticketing and time tracking system, and maintain service levels.• Management and prioritization of service request queue and escalation to Tier III.• Support Windows 10 and Mac X desktop operating systems.• Provide support for Microsoft Office 2016/2019, Microsoft 365, MS Teams, SharePoint, and COTS applications.• Diagnose and resolve minor network issues (e.g. WAN/LAN, Wireless, and VPN access).• Identify processes and procedures that can be automated and make recommendations to test and monitor systems' performance.• Assist with development, creation, and maintenance of accurate technical support documentation and procedural compliance documentation.Qualifications Post-secondary education in Computer Science or equivalent.• 5 + years of workstation, application, and end user support experience.• 2 + years of general network and server support experience.• Experience and knowledge in information technology information library (ITIL) methodologies• Available for after-hours maintenance or after-hours projects.• Excellent oral and written communication skills.• Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities.• Exceptional customer service experience and skills.SummaryIf you are interested in this IT Systems Administrator role in Victoria, BC, apply online or reach out to sandra.wilburn@randstad.ca today!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you an experienced IT Systems Administrator? Do you have a passion for customer service and problem solving? We are seeking a IT Systems Administrator for a 6 month contract position. Candidates must be located in Victoria or able to relocate. If you would like to be considered for this exciting opportunity, apply now! AdvantagesWhat’s in it for you?• Working with talented co-workers.• Highly competitive compensation.ResponsibilitiesKey Responsibilities:• Provide Tier I and II support for service requests ensuring a courteous, timely, and effective response/resolution.• Accurately use the request ticketing and time tracking system, and maintain service levels.• Management and prioritization of service request queue and escalation to Tier III.• Support Windows 10 and Mac X desktop operating systems.• Provide support for Microsoft Office 2016/2019, Microsoft 365, MS Teams, SharePoint, and COTS applications.• Diagnose and resolve minor network issues (e.g. WAN/LAN, Wireless, and VPN access).• Identify processes and procedures that can be automated and make recommendations to test and monitor systems' performance.• Assist with development, creation, and maintenance of accurate technical support documentation and procedural compliance documentation.Qualifications Post-secondary education in Computer Science or equivalent.• 5 + years of workstation, application, and end user support experience.• 2 + years of general network and server support experience.• Experience and knowledge in information technology information library (ITIL) methodologies• Available for after-hours maintenance or after-hours projects.• Excellent oral and written communication skills.• Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities.• Exceptional customer service experience and skills.SummaryIf you are interested in this IT Systems Administrator role in Victoria, BC, apply online or reach out to sandra.wilburn@randstad.ca today!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Calgary, Alberta
      • Contract
      Our large Calgary, Alberta based client requires a Senior level Application Support Analyst on contract for 8 months with possible extension. SummarySummaryThe Application Support Analyst will be responsible for supporting, troubleshooting and administering integrated applications supported by multiple IT and Engineering groups and maintain applications to provide critical services for multiple lines of business.Accountabilities / Responsibilities:• Create and maintain technical support documentation (e.g. operational procedures, support procedures, recommendations, progress reports).• Provide after-hours on call support in line with Shaw Communications Inc. on-call guidelines (24 x 7).• Perform after hour implementation of code (Deployments to Production environment). Adhere to ITIL and/or best practices for application release and change management.• Ensuring that the delivery of new Systems meet current Pre Production, Training and Production needs and requirements.• Development of Support Tools, code development, and implementation of the final solution.• Perform Root Cause analysis and work with the Problem Management team to track on-going issues.• Additional system administration/application support duties as required.• Working on projects and initiatives as required.Required Skills, Experience, and Qualifications:• 4-7 years’ experience in an Application Support role including on call and deployments/after hours activities.• A Bachelor’s degree or diploma in Computer Science or related technical discipline• Efficient and attentive to detail• Strong written/verbal communication skills, and organizational proficiency• Experience with users onboarding and offboarding processes• Ability to deal with crisis situations (stress management)• Strong knowledge in Active Directory (users, groups, elevated rights), SSO, Account Access Provision, Access Review• Experience provisioning accounts for Market Data systemsIf this role is for you send your resume to Damola.Oguntimilehin@randstad.ca, for more details!Advantages---------------------------------------------------------------------------Responsibilities---------------------------------------------------------------------------Qualifications---------------------------------------------------------------------------Summary---------------------------------------------------------------------------Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our large Calgary, Alberta based client requires a Senior level Application Support Analyst on contract for 8 months with possible extension. SummarySummaryThe Application Support Analyst will be responsible for supporting, troubleshooting and administering integrated applications supported by multiple IT and Engineering groups and maintain applications to provide critical services for multiple lines of business.Accountabilities / Responsibilities:• Create and maintain technical support documentation (e.g. operational procedures, support procedures, recommendations, progress reports).• Provide after-hours on call support in line with Shaw Communications Inc. on-call guidelines (24 x 7).• Perform after hour implementation of code (Deployments to Production environment). Adhere to ITIL and/or best practices for application release and change management.• Ensuring that the delivery of new Systems meet current Pre Production, Training and Production needs and requirements.• Development of Support Tools, code development, and implementation of the final solution.• Perform Root Cause analysis and work with the Problem Management team to track on-going issues.• Additional system administration/application support duties as required.• Working on projects and initiatives as required.Required Skills, Experience, and Qualifications:• 4-7 years’ experience in an Application Support role including on call and deployments/after hours activities.• A Bachelor’s degree or diploma in Computer Science or related technical discipline• Efficient and attentive to detail• Strong written/verbal communication skills, and organizational proficiency• Experience with users onboarding and offboarding processes• Ability to deal with crisis situations (stress management)• Strong knowledge in Active Directory (users, groups, elevated rights), SSO, Account Access Provision, Access Review• Experience provisioning accounts for Market Data systemsIf this role is for you send your resume to Damola.Oguntimilehin@randstad.ca, for more details!Advantages---------------------------------------------------------------------------Responsibilities---------------------------------------------------------------------------Qualifications---------------------------------------------------------------------------Summary---------------------------------------------------------------------------Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      Are you a level 1 IT Support Technician ready to take on a new challenge in the greater Montreal area? Are you looking for the opportunity to grow within an innovative company that is one of the world's biggest players in its industry? Become part of a team of experts and grow within a large corporation with its stocks listed on the Toronto Stock Exchange.AdvantagesWhy do you want to get this IT Support Technician job?•Retirement plan;•Complete range of group insurance;•Employee assistance program;•Free parking OR discounts for public transportation;•Bonus when the technician is "on call" in the rotating emergency team.ResponsibilitiesReporting to the Customer Service Supervisor, you will be responsible for:•Interact with customers to provide support for the company's products and services;•Analyze, diagnose and resolve “hardware and / or software” problems related to the customer's request;•Note and document the information related to the problems or the customer's request;•Maintain knowledge of products, processes, etc .;•Promote online services, the online store as well as the online support;•Respond to emergency assistance calls outside of office hours (rotating emergency team);•Participate in and support the continuous improvement program.QualificationsTo excel in this role, you will need to have the following skills :•DEC in electronics, computer science or any other relevant studies or experience in a similar field;•Minimum of 2 years of customer service experience in a technical support position;•Perfectly trilingual - French / English / Spanish (mandatory);•Proficiency in the MS Office suite;•Organized, autonomous, responsible;•Strong customer orientation.The following skills are an asset :•Network knowledge (TCP / IP, Firewall, DNS, etc.);SummaryThank you for applying for this IT Support Technician position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Isabelle Gauthier to discuss this role: isabelle.gauthier@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a level 1 IT Support Technician ready to take on a new challenge in the greater Montreal area? Are you looking for the opportunity to grow within an innovative company that is one of the world's biggest players in its industry? Become part of a team of experts and grow within a large corporation with its stocks listed on the Toronto Stock Exchange.AdvantagesWhy do you want to get this IT Support Technician job?•Retirement plan;•Complete range of group insurance;•Employee assistance program;•Free parking OR discounts for public transportation;•Bonus when the technician is "on call" in the rotating emergency team.ResponsibilitiesReporting to the Customer Service Supervisor, you will be responsible for:•Interact with customers to provide support for the company's products and services;•Analyze, diagnose and resolve “hardware and / or software” problems related to the customer's request;•Note and document the information related to the problems or the customer's request;•Maintain knowledge of products, processes, etc .;•Promote online services, the online store as well as the online support;•Respond to emergency assistance calls outside of office hours (rotating emergency team);•Participate in and support the continuous improvement program.QualificationsTo excel in this role, you will need to have the following skills :•DEC in electronics, computer science or any other relevant studies or experience in a similar field;•Minimum of 2 years of customer service experience in a technical support position;•Perfectly trilingual - French / English / Spanish (mandatory);•Proficiency in the MS Office suite;•Organized, autonomous, responsible;•Strong customer orientation.The following skills are an asset :•Network knowledge (TCP / IP, Firewall, DNS, etc.);SummaryThank you for applying for this IT Support Technician position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Isabelle Gauthier to discuss this role: isabelle.gauthier@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Verdun, Québec
      • Contract
      In addition to the criteria of the Framework Agreement, the resource sought must be perfectly bilingual and have a very good knowledge of the tablet technical support.The following professional skills are required:Be perfectly bilingual;Be able to work under pressure;Be autonomous and have initiative;Have an excellent team spirit and collaboration;Have excellent customer service;Demonstrate a good tolerance for ambiguity and stress;Be discreet, rigorous and methodical.The resource must undergo the process in order to obtain a level 1 security clearance from the Ministère de la Sécurité publique.Mandate specific requirementsBe perfectly bilingual;Be a good communicator both orally and in writing;Be autonomous and have initiative;Have experience supporting tablets.Scope and activities requested for a specific mandateReceive, record calls in the ticketing tool and process them according to our service agreements;Act as the main stakeholder in support of regulators and the internal clients;For all incidents, issue a diagnosis, establish priorities and solve problems;Manage tablet updates in collaboration with the various exam centers;Follow up on incidents/requests with users and ensure compliance with service levels;Ensure communication with users;Participate in the evolution of the tablet park in collaboration with the various regulators;Carry out moves / rearrangements of office equipment for internal customers when required;Accompaniment in meeting rooms (videoconferences, presentation configuration, etc.) for customersinternal;Receive goods (cartridges and others).Advantages_________________________________________________________________________________Responsibilities_________________________________________________________________________________Qualifications_________________________________________________________________________________Summary_________________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      In addition to the criteria of the Framework Agreement, the resource sought must be perfectly bilingual and have a very good knowledge of the tablet technical support.The following professional skills are required:Be perfectly bilingual;Be able to work under pressure;Be autonomous and have initiative;Have an excellent team spirit and collaboration;Have excellent customer service;Demonstrate a good tolerance for ambiguity and stress;Be discreet, rigorous and methodical.The resource must undergo the process in order to obtain a level 1 security clearance from the Ministère de la Sécurité publique.Mandate specific requirementsBe perfectly bilingual;Be a good communicator both orally and in writing;Be autonomous and have initiative;Have experience supporting tablets.Scope and activities requested for a specific mandateReceive, record calls in the ticketing tool and process them according to our service agreements;Act as the main stakeholder in support of regulators and the internal clients;For all incidents, issue a diagnosis, establish priorities and solve problems;Manage tablet updates in collaboration with the various exam centers;Follow up on incidents/requests with users and ensure compliance with service levels;Ensure communication with users;Participate in the evolution of the tablet park in collaboration with the various regulators;Carry out moves / rearrangements of office equipment for internal customers when required;Accompaniment in meeting rooms (videoconferences, presentation configuration, etc.) for customersinternal;Receive goods (cartridges and others).Advantages_________________________________________________________________________________Responsibilities_________________________________________________________________________________Qualifications_________________________________________________________________________________Summary_________________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Contract
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicTraining starting April 22nd, 2022Advantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicTraining starting April 22nd, 2022Advantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Guelph, Ontario
      • Permanent
      • $55,000 - $70,000 per year
      Are you an IT technician looking for a challenge? Would you like to continue your IT career with one of the largest private investment management firms? Are you conscientious, always offer unparalleled service to users and are looking for a company in which you can grow? If so, this opportunity is for you! Must be flexible travelling to Toronto and Guelph!Please reach out to keshmi.desai@randstad.ca with your resume for more information !Advantages•Pension fund with employer contribution•Complete group insurance paid at 100% by the employer•Competitive salary and performance bonus•Training paid by the employer•Allowance for sports activities•Hybrid structure in place ( 2 days in Guelph, 1 day in Toronto, the rest from home ) Responsibilities• You provide a high level of customer service, you will respond, analyze, resolve and document client incidents and inquiries• You provide technical assistance and guidance to employees in the use of software, workstations, smartphones, videoconference equipment and best practices• You assess the performance, diagnose and resolve issues with computer equipment, replace defective or obsolete devices, and deploy software on workstations• You record, document, and maintain up-to-date records of hardware/software inventories and service requestsQualifications• You have a college diploma in computer science or in a related field• You have three to five years of relevant experience providing IT technical support• You have a high-level of proficiency with Windows 10 and Microsoft 365 including Teams, SharePoint, Exchange and OneDrive; • You have an in-depth knowledge of concepts relating to Active Directory, Intune, NTFS security, Terminal Servers environment and Smartphones; • You have experience working with an ITSM and ITAM systems• Microsoft certification, knowledge of videoconferencing systems and experience in investment management software support (e.g., Bloomberg) are assetsSummaryBONUSCan speak French Thank you for applying for this IT Technician position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Keshmi Desai to discuss this role: keshmi.desai@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you an IT technician looking for a challenge? Would you like to continue your IT career with one of the largest private investment management firms? Are you conscientious, always offer unparalleled service to users and are looking for a company in which you can grow? If so, this opportunity is for you! Must be flexible travelling to Toronto and Guelph!Please reach out to keshmi.desai@randstad.ca with your resume for more information !Advantages•Pension fund with employer contribution•Complete group insurance paid at 100% by the employer•Competitive salary and performance bonus•Training paid by the employer•Allowance for sports activities•Hybrid structure in place ( 2 days in Guelph, 1 day in Toronto, the rest from home ) Responsibilities• You provide a high level of customer service, you will respond, analyze, resolve and document client incidents and inquiries• You provide technical assistance and guidance to employees in the use of software, workstations, smartphones, videoconference equipment and best practices• You assess the performance, diagnose and resolve issues with computer equipment, replace defective or obsolete devices, and deploy software on workstations• You record, document, and maintain up-to-date records of hardware/software inventories and service requestsQualifications• You have a college diploma in computer science or in a related field• You have three to five years of relevant experience providing IT technical support• You have a high-level of proficiency with Windows 10 and Microsoft 365 including Teams, SharePoint, Exchange and OneDrive; • You have an in-depth knowledge of concepts relating to Active Directory, Intune, NTFS security, Terminal Servers environment and Smartphones; • You have experience working with an ITSM and ITAM systems• Microsoft certification, knowledge of videoconferencing systems and experience in investment management software support (e.g., Bloomberg) are assetsSummaryBONUSCan speak French Thank you for applying for this IT Technician position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Keshmi Desai to discuss this role: keshmi.desai@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      Are you a level 1 IT Support Technician ready to take on a new challenge in the greater Montreal area? Are you looking for the opportunity to grow within an innovative company that is one of the world's biggest players in its industry? Become part of a team of experts and grow within a large corporation with its stocks listed on the Toronto Stock Exchange.AdvantagesWhy do you want to get this IT Support Technician job?•Retirement plan;•Complete range of group insurance;•Employee assistance program;•Free parking OR discounts for public transportation;•Bonus when the technician is "on call" in the rotating emergency team.ResponsibilitiesReporting to the Customer Service Supervisor, you will be responsible for:•Interact with customers to provide support for the company's products and services;•Analyze, diagnose and resolve “hardware and / or software” problems related to the customer's request;•Note and document the information related to the problems or the customer's request;•Maintain knowledge of products, processes, etc .;•Promote online services, the online store as well as the online support;•Respond to emergency assistance calls outside of office hours (rotating emergency team);•Participate in and support the continuous improvement program.QualificationsTo excel in this role, you will need to have the following skills :•DEC in electronics, computer science or any other relevant studies or experience in a similar field;•Minimum of 2 years of customer service experience in a technical support position;•Perfectly trilingual - French / English / Spanish (mandatory);•Proficiency in the MS Office suite;•Organized, autonomous, responsible;•Strong customer orientation.The following skills are an asset :•Network knowledge (TCP / IP, Firewall, DNS, etc.);SummaryThank you for applying for this IT Support Technician position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a level 1 IT Support Technician ready to take on a new challenge in the greater Montreal area? Are you looking for the opportunity to grow within an innovative company that is one of the world's biggest players in its industry? Become part of a team of experts and grow within a large corporation with its stocks listed on the Toronto Stock Exchange.AdvantagesWhy do you want to get this IT Support Technician job?•Retirement plan;•Complete range of group insurance;•Employee assistance program;•Free parking OR discounts for public transportation;•Bonus when the technician is "on call" in the rotating emergency team.ResponsibilitiesReporting to the Customer Service Supervisor, you will be responsible for:•Interact with customers to provide support for the company's products and services;•Analyze, diagnose and resolve “hardware and / or software” problems related to the customer's request;•Note and document the information related to the problems or the customer's request;•Maintain knowledge of products, processes, etc .;•Promote online services, the online store as well as the online support;•Respond to emergency assistance calls outside of office hours (rotating emergency team);•Participate in and support the continuous improvement program.QualificationsTo excel in this role, you will need to have the following skills :•DEC in electronics, computer science or any other relevant studies or experience in a similar field;•Minimum of 2 years of customer service experience in a technical support position;•Perfectly trilingual - French / English / Spanish (mandatory);•Proficiency in the MS Office suite;•Organized, autonomous, responsible;•Strong customer orientation.The following skills are an asset :•Network knowledge (TCP / IP, Firewall, DNS, etc.);SummaryThank you for applying for this IT Support Technician position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Kelowna, British Columbia
      • Permanent
      Are you a .NET Developer and have hands-on experience with WPF, Entity Framework 6, and SQL Server? We have a unique position in which you will independently design, develop, test, deploy and maintain Windows Applications used by Healthcare Professionals.Our Kelowna, BC client is seeking to hire a .NET Developer for an on-site role on a permanent full-time basis.Advantages- Permanent Role- Healthcare Benefit includes a $2,000/yr Health Spending Account- 2-Week of paid vacation in the 1st year of employment- Flexible sick daysResponsibilitiesYour primary role will consist of migrating a few older C++ Desktop Applications into a single.NET Desktop Application that uses a tech stack consisting mainly of:- C# / .NET 4.0- WPF- Entity Framework 6- SQL Server CE 4.0You will be implementing new features and solving bugs on a daily basis. You will speak withclients in order to diagnose bugs, listen to new feature suggestions and help them install oursoftware.Secondary tasks include:- 2nd tier Technical Support for Windows Desktop Applications- Completing Technical Security Assessment Questionnaires regarding our applications- Maintenance of our WordPress Website- Maintenance of a few Windows Forms Applications (rare)QualificationsDegree in Computer Science or related field (extra work experience will be considered inlieu of a degree)- 2-5 years of C#- 2 years of WPF / XAML- 2 years of Object-Oriented Programming- 1 year with any version of SQL Server- 1 year of Unit TestingDesired Assets (Good-to-have):- Understanding of the MVVM Architecture (or similar architecture such as MVC)- Experience with Entity Framework- Experience with LINQ to Entities queries- Experience with MVVMLight Toolkit (or similar MVVM framework such as PRISM, Caliburn.Micro)- Minimal knowledge of C++SummaryIf you’re a proactive Software Developer with a passion for taking initiative and seeking challenges in new technical areas, then this role with our Kelowna, BC client could be the perfect opportunity for you!Please contact Tushar Jagota with your resume at:tushar.jagota@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a .NET Developer and have hands-on experience with WPF, Entity Framework 6, and SQL Server? We have a unique position in which you will independently design, develop, test, deploy and maintain Windows Applications used by Healthcare Professionals.Our Kelowna, BC client is seeking to hire a .NET Developer for an on-site role on a permanent full-time basis.Advantages- Permanent Role- Healthcare Benefit includes a $2,000/yr Health Spending Account- 2-Week of paid vacation in the 1st year of employment- Flexible sick daysResponsibilitiesYour primary role will consist of migrating a few older C++ Desktop Applications into a single.NET Desktop Application that uses a tech stack consisting mainly of:- C# / .NET 4.0- WPF- Entity Framework 6- SQL Server CE 4.0You will be implementing new features and solving bugs on a daily basis. You will speak withclients in order to diagnose bugs, listen to new feature suggestions and help them install oursoftware.Secondary tasks include:- 2nd tier Technical Support for Windows Desktop Applications- Completing Technical Security Assessment Questionnaires regarding our applications- Maintenance of our WordPress Website- Maintenance of a few Windows Forms Applications (rare)QualificationsDegree in Computer Science or related field (extra work experience will be considered inlieu of a degree)- 2-5 years of C#- 2 years of WPF / XAML- 2 years of Object-Oriented Programming- 1 year with any version of SQL Server- 1 year of Unit TestingDesired Assets (Good-to-have):- Understanding of the MVVM Architecture (or similar architecture such as MVC)- Experience with Entity Framework- Experience with LINQ to Entities queries- Experience with MVVMLight Toolkit (or similar MVVM framework such as PRISM, Caliburn.Micro)- Minimal knowledge of C++SummaryIf you’re a proactive Software Developer with a passion for taking initiative and seeking challenges in new technical areas, then this role with our Kelowna, BC client could be the perfect opportunity for you!Please contact Tushar Jagota with your resume at:tushar.jagota@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Edmonton, Alberta
      • Contract
      Our large Edmonton based client is seeking a Senior level Data Scientist contractor for 5 months with possible extension - remotely. Description of Work:•Work closely with the Business Owner and subject matter experts •Participating in the process to bring data into the GCP (Google Cloud Platform), model it and validate it.•Developing and / or redesigning some of the reporting and analytics for each SMEs.•Supporting the ongoing process of report development through governance and some level of technical support•Converting and /or optimizing current SAS programs to future platform (Python and or VIYA)Required Skills and Experience:•7-10 years of hand-on experience in a data science/modeling role solving high impact business problems•Capable to have in-depth understanding of the current SAS code and the methodology behind the code in a short period of time•In-depth knowledge of SQL•Extensive experience using Python including comprehensive knowledge in various Statistics and Machine Learning packages.•Experience with statistical methods like regression, GLMs, and analysis.Additional Skills "Nice to Have":•BigQuery and GCP experienceAdvantages___________________________________________________________________________Responsibilities___________________________________________________________________________QualificationsRequired Skills and Experience:- 7-10 years of hand-on experience in a data science/modeling role solving high impact business problems- Capable to have in-depth understanding of the current SAS code and the methodology behind the code in a short period of time- In-depth knowledge of SQL- Extensive experience using Python including comprehensive knowledge in various Statistics and Machine Learning packages.- Experience with statistical methods like regression, GLMs, and analysis.- Conducting acceptance test on models that are converted by a third partyAdditional Skills "Nice to Have":-BigQuery and GCP experienceSummaryIf you believe you are the right candidate for this position, please contact your local Randstad Technologies representative or email Joseph at joseph.furman@randstad.ca your resume for consideration.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our large Edmonton based client is seeking a Senior level Data Scientist contractor for 5 months with possible extension - remotely. Description of Work:•Work closely with the Business Owner and subject matter experts •Participating in the process to bring data into the GCP (Google Cloud Platform), model it and validate it.•Developing and / or redesigning some of the reporting and analytics for each SMEs.•Supporting the ongoing process of report development through governance and some level of technical support•Converting and /or optimizing current SAS programs to future platform (Python and or VIYA)Required Skills and Experience:•7-10 years of hand-on experience in a data science/modeling role solving high impact business problems•Capable to have in-depth understanding of the current SAS code and the methodology behind the code in a short period of time•In-depth knowledge of SQL•Extensive experience using Python including comprehensive knowledge in various Statistics and Machine Learning packages.•Experience with statistical methods like regression, GLMs, and analysis.Additional Skills "Nice to Have":•BigQuery and GCP experienceAdvantages___________________________________________________________________________Responsibilities___________________________________________________________________________QualificationsRequired Skills and Experience:- 7-10 years of hand-on experience in a data science/modeling role solving high impact business problems- Capable to have in-depth understanding of the current SAS code and the methodology behind the code in a short period of time- In-depth knowledge of SQL- Extensive experience using Python including comprehensive knowledge in various Statistics and Machine Learning packages.- Experience with statistical methods like regression, GLMs, and analysis.- Conducting acceptance test on models that are converted by a third partyAdditional Skills "Nice to Have":-BigQuery and GCP experienceSummaryIf you believe you are the right candidate for this position, please contact your local Randstad Technologies representative or email Joseph at joseph.furman@randstad.ca your resume for consideration.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The End User Services Analyst provides technical support to Air Canada’s end user environments to ensure successful availability, continuity and security of IT services. Analysts will act as the end user advocate, communicate status and outcomes to stakeholders, drive process improvements and ensure adherence to ITIL/ITSM best practices. This position reports to the Manager, End User Services Responsibilities Ensure adherence to defined organizational processes for continued consistency of IT services deliveryManage IT services catalogue on a continued basis, by working closely with IT Service OwnersAct as first point of contact into IT organizationMeasure and report on key service-level metrics, including average response time, first-contact-resolution rate, mean time to repair, call avoidance, demand mix and end-user productivityPromote use of self service and review service catalogue to reduce service cost & enhance user experienceBring in operational efficiency into IT service management by reducing ticket volumes through root cause analysis, periodic reviews and process improvementsCollaborate in conducting end user surveys and create action plans, as requiredManage IT vendors that support End User and Service Desk supportMonitor critical systems, and support resolution of critical/non-critical incidentsMaintain and support all end user devices including desktops, laptops, mobile devices, airport devices, field devices, etc.Work closely with relevant stakeholders to collect and use information for improved business and operational performanceProvide support for the business analysis and technology/business integration effortsSupport requirements gathering, systems analysis and business case development for IT initiativesSupport definition and maintenance of methods, techniques and calculations for identifying ways to improve business/technical processesQualifications 5 + years of IT technology or operations experience in a large company ITIL Practitioner or Intermediate Level certification, strong understanding of ITIL service management processesIT related education and University degree/technical certification or relevant work experienceStrong knowledge of PC hardware and related technologiesStrong Knowledge of iOS, Android, SOTI platform and related mobility technologiesStrong Knowledge of Operations Mobility devices including PDA’s and tabletsStrong Knowledge of Cellular Infrastructure and SiMs. Highly flexible and adaptable to a continually changing environmentCritical thinking & analytical skills - problem diagnosis, resolution options, successful plan executionSelf-motivated and results-orientedEffective communication skills, both oral and writtenAbility to travel as requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The End User Services Analyst provides technical support to Air Canada’s end user environments to ensure successful availability, continuity and security of IT services. Analysts will act as the end user advocate, communicate status and outcomes to stakeholders, drive process improvements and ensure adherence to ITIL/ITSM best practices. This position reports to the Manager, End User Services Responsibilities Ensure adherence to defined organizational processes for continued consistency of IT services deliveryManage IT services catalogue on a continued basis, by working closely with IT Service OwnersAct as first point of contact into IT organizationMeasure and report on key service-level metrics, including average response time, first-contact-resolution rate, mean time to repair, call avoidance, demand mix and end-user productivityPromote use of self service and review service catalogue to reduce service cost & enhance user experienceBring in operational efficiency into IT service management by reducing ticket volumes through root cause analysis, periodic reviews and process improvementsCollaborate in conducting end user surveys and create action plans, as requiredManage IT vendors that support End User and Service Desk supportMonitor critical systems, and support resolution of critical/non-critical incidentsMaintain and support all end user devices including desktops, laptops, mobile devices, airport devices, field devices, etc.Work closely with relevant stakeholders to collect and use information for improved business and operational performanceProvide support for the business analysis and technology/business integration effortsSupport requirements gathering, systems analysis and business case development for IT initiativesSupport definition and maintenance of methods, techniques and calculations for identifying ways to improve business/technical processesQualifications 5 + years of IT technology or operations experience in a large company ITIL Practitioner or Intermediate Level certification, strong understanding of ITIL service management processesIT related education and University degree/technical certification or relevant work experienceStrong knowledge of PC hardware and related technologiesStrong Knowledge of iOS, Android, SOTI platform and related mobility technologiesStrong Knowledge of Operations Mobility devices including PDA’s and tabletsStrong Knowledge of Cellular Infrastructure and SiMs. Highly flexible and adaptable to a continually changing environmentCritical thinking & analytical skills - problem diagnosis, resolution options, successful plan executionSelf-motivated and results-orientedEffective communication skills, both oral and writtenAbility to travel as requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Etobicoke, Ontario
      • Permanent
      We are in the search for a strong leader, to fulfill the Senior Manager, IT End User Support Services role. Responsibilities will be to define, implement, and maintain the IT Service Management portfolio, processes and procedures across internal organization and external suppliers leveraging the Information Technology Infrastructure Library (ITIL) framework. If you want to learn more about this role, reach out to keshmi.desai@randstad.ca AdvantagesIf you are looking to join a growing and challenging team who is fully remote, then this is the role for you ! ResponsibilitiesCollaborate with all teams across the technology group to ensure they are operating and in compliance with the proper support and change management protocolsRoutinely report on current state and performance of the technology group to the appropriate levels of the organization with the right information and context Manage technical support staff & vendor co-source providers, who monitor, troubleshoot, install & configure software and tools, and are the face of the technology department Oversee and approve the implementation of preventative maintenance and software installs, updates/patches, and other changes to the technology portfolio in adherence to change management processes Own the team’s Continuous Service Improvement Program leading to an improved customer experience and ensure agreed processes and procedures are followed Program Delivery and Innovation Champion standardization, utilization, optimization, and use of best practices in technical services Administrative and General Management Provides resource supervision including but not limited to career development, behavioural management, goal setting, performance evaluations, training needs Provide visible leadership, articulate strategies and plans for the execution of IT projects and initiatives. This includes leading project innovations and efforts. Host team meetings, task management, cost estimations, adhering to project timelines, resource allocation, work prioritization, and project management QualificationsPost-secondary education in Business and/or Computer Science or related education 7 years experience in the Information Technology profession7 years experience in a production support environment with proven ability to report and manage to SLAs & KPIs3 years managing a team of professionals and indirect reports, demonstrating strong leadership, team building, communication, and interpersonal skills3 years experience managing an enterprise Service Desk (Helpdesk)Proven success managing multiple departments toward maximum productivity SummaryIf you want to learn more about this role, reach out to keshmi.desai@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are in the search for a strong leader, to fulfill the Senior Manager, IT End User Support Services role. Responsibilities will be to define, implement, and maintain the IT Service Management portfolio, processes and procedures across internal organization and external suppliers leveraging the Information Technology Infrastructure Library (ITIL) framework. If you want to learn more about this role, reach out to keshmi.desai@randstad.ca AdvantagesIf you are looking to join a growing and challenging team who is fully remote, then this is the role for you ! ResponsibilitiesCollaborate with all teams across the technology group to ensure they are operating and in compliance with the proper support and change management protocolsRoutinely report on current state and performance of the technology group to the appropriate levels of the organization with the right information and context Manage technical support staff & vendor co-source providers, who monitor, troubleshoot, install & configure software and tools, and are the face of the technology department Oversee and approve the implementation of preventative maintenance and software installs, updates/patches, and other changes to the technology portfolio in adherence to change management processes Own the team’s Continuous Service Improvement Program leading to an improved customer experience and ensure agreed processes and procedures are followed Program Delivery and Innovation Champion standardization, utilization, optimization, and use of best practices in technical services Administrative and General Management Provides resource supervision including but not limited to career development, behavioural management, goal setting, performance evaluations, training needs Provide visible leadership, articulate strategies and plans for the execution of IT projects and initiatives. This includes leading project innovations and efforts. Host team meetings, task management, cost estimations, adhering to project timelines, resource allocation, work prioritization, and project management QualificationsPost-secondary education in Business and/or Computer Science or related education 7 years experience in the Information Technology profession7 years experience in a production support environment with proven ability to report and manage to SLAs & KPIs3 years managing a team of professionals and indirect reports, demonstrating strong leadership, team building, communication, and interpersonal skills3 years experience managing an enterprise Service Desk (Helpdesk)Proven success managing multiple departments toward maximum productivity SummaryIf you want to learn more about this role, reach out to keshmi.desai@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Markham, Ontario
      • Contract
      As a member of our Software Engineering Group, you will be responsible for analysis, design and implementation in high-performing, experienced team. You'll be required to apply your depth of knowledge and expertise to all many areas including requirements, infrastructure, and DevOps. We embrace a culture challenging the status quo and constantly look to simplify processes, technology, and workflow.ADVANTAGES• Review and create system, software, and functional design specifications.• Experience with DevOps and Cloud and is a bonusRESPONSIBILITIES• Design, code, and maintain web applications with a focus on high product availability, optimum performance, and security.• Participate in relevant aspects of the Software Development Life Cycle (SDLC), including planning, constructions, testing, reviews, and demonstrations.• Develop and review software requirements, create design documents, write programs, and package, test, configure, and deploy software.• Perform debugging and unit testing of code before turning it over to Quality Assurance (QA).• Work with clients, product managers, analysts, architects, and engineers to plan, design, develop, test, and implement information technology solutions.• Provide technical support to client services to determine resolutions for client issues.QUALIFICATIONS• Degree in Engineering or Computer Science• 5+ years in a backend development role, 2+ years in a senior position.• Excellent knowledge of Core Java and Spring Boot• Strong experience with REST API and web services• Knowledgeable with database systems such as Oracle and Mongo.• Ability to read code in other languages and reverse engineer products• Experience with Application Program Interfaces (APIs), Messaging• Familiar with the Agile software developmentSUMMARY• Excellent verbal and written communication skills• Insurance knowledge an asset-Ability to foundationally understand complex business process driving technical systemsAdvantages• Review and create system, software, and functional design specifications.• Experience with DevOps and Cloud and is a bonusResponsibilities• Design, code, and maintain web applications with a focus on high product availability, optimum performance, and security.• Participate in relevant aspects of the Software Development Life Cycle (SDLC), including planning, constructions, testing, reviews, and demonstrations.• Develop and review software requirements, create design documents, write programs, and package, test, configure, and deploy software.Qualifications• Degree in Engineering or Computer Science• 5+ years in a backend development role, 2+ years in a senior position.• Excellent knowledge of Core Java and Spring BootSummary• Excellent verbal and written communication skills• Insurance knowledge an asset-Ability to foundationally understand complex business process driving technical systemsRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      As a member of our Software Engineering Group, you will be responsible for analysis, design and implementation in high-performing, experienced team. You'll be required to apply your depth of knowledge and expertise to all many areas including requirements, infrastructure, and DevOps. We embrace a culture challenging the status quo and constantly look to simplify processes, technology, and workflow.ADVANTAGES• Review and create system, software, and functional design specifications.• Experience with DevOps and Cloud and is a bonusRESPONSIBILITIES• Design, code, and maintain web applications with a focus on high product availability, optimum performance, and security.• Participate in relevant aspects of the Software Development Life Cycle (SDLC), including planning, constructions, testing, reviews, and demonstrations.• Develop and review software requirements, create design documents, write programs, and package, test, configure, and deploy software.• Perform debugging and unit testing of code before turning it over to Quality Assurance (QA).• Work with clients, product managers, analysts, architects, and engineers to plan, design, develop, test, and implement information technology solutions.• Provide technical support to client services to determine resolutions for client issues.QUALIFICATIONS• Degree in Engineering or Computer Science• 5+ years in a backend development role, 2+ years in a senior position.• Excellent knowledge of Core Java and Spring Boot• Strong experience with REST API and web services• Knowledgeable with database systems such as Oracle and Mongo.• Ability to read code in other languages and reverse engineer products• Experience with Application Program Interfaces (APIs), Messaging• Familiar with the Agile software developmentSUMMARY• Excellent verbal and written communication skills• Insurance knowledge an asset-Ability to foundationally understand complex business process driving technical systemsAdvantages• Review and create system, software, and functional design specifications.• Experience with DevOps and Cloud and is a bonusResponsibilities• Design, code, and maintain web applications with a focus on high product availability, optimum performance, and security.• Participate in relevant aspects of the Software Development Life Cycle (SDLC), including planning, constructions, testing, reviews, and demonstrations.• Develop and review software requirements, create design documents, write programs, and package, test, configure, and deploy software.Qualifications• Degree in Engineering or Computer Science• 5+ years in a backend development role, 2+ years in a senior position.• Excellent knowledge of Core Java and Spring BootSummary• Excellent verbal and written communication skills• Insurance knowledge an asset-Ability to foundationally understand complex business process driving technical systemsRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      Your responsibilities - you will work on:End to end accountability for a service production support during a dedicated time zone. This will require to:Liaise with other engineers, architects, and business stakeholders to understand the end to end data flow, which aspect of the application are critical and propose improvement to facilitate the monitoring of the platform.Understand the application data and how to query it to trouble shootHelp to deploy new component in different environmentContribute to the overall integration testing and verification of the platformProvide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team,Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.Contribute to some development aspect on the project where requiredAdvantagesThe organization is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.ResponsibilitiesService Management.Provide application and technical support for front and back office users.Act as conduit to external parties, within and outside of the organiztion, for support services.Monitor service availability and activity to ensure optimum usage and performance.Incident ManagementCrisis call participation and management. Report on service availability – including recording and logging of incidents in a timely manner.Communication to user community and senior stakeholders.Problem ManagementManaging the lifecycles of all problems and ensuring that incidents are prevented and to minimize the impact of incidents that cannot be prevented. Performing trend analysis of important services or historical incidents. Working with other Dev Ops engineers to provide permanent solutions – to prevent recurrence of incidents.ComplianceEnsure that all server activities are conducted in compliance with group standards, security and audit regulations to include user, data and application interfaces.Qualifications8+ years of experience in working in large, fast-paced environments.Proven track record of supporting and monitoring complex applicationProven ability to communicate effectivelyAble to debug production incidents and provide initial findings to L3Essential Skills/CompetenciesExperience of programming languages – SQL Server, Linux, Control-M, Java, SpringBootExperience with version control (being to checkout and clone a Git repo)Basic Unix skillsBasic knowledge of alerting and monitoring tools (Geneos)Ability to work flexibly.Able to assimilate new knowledge quickly and adaptable to change.Ability to work in a teamAnalytical skills to assist in the resolution of complex issues that may be time sensitive.Good communication skills, written, verbal and presentational – including communication to end-users and senior Business stakeholdersIdeal ExperienceExperience of working with the Tick stack (Grafana / Influx DB), Apache BEAMExperience of working with messaging technologies – especially Solace.Experience of Agile methodologies and delivering application change in an Agile fashion. SummaryInterested candidates please email your resumes ASAP for consideration.A cover letter is also encouragedRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Your responsibilities - you will work on:End to end accountability for a service production support during a dedicated time zone. This will require to:Liaise with other engineers, architects, and business stakeholders to understand the end to end data flow, which aspect of the application are critical and propose improvement to facilitate the monitoring of the platform.Understand the application data and how to query it to trouble shootHelp to deploy new component in different environmentContribute to the overall integration testing and verification of the platformProvide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team,Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.Contribute to some development aspect on the project where requiredAdvantagesThe organization is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.ResponsibilitiesService Management.Provide application and technical support for front and back office users.Act as conduit to external parties, within and outside of the organiztion, for support services.Monitor service availability and activity to ensure optimum usage and performance.Incident ManagementCrisis call participation and management. Report on service availability – including recording and logging of incidents in a timely manner.Communication to user community and senior stakeholders.Problem ManagementManaging the lifecycles of all problems and ensuring that incidents are prevented and to minimize the impact of incidents that cannot be prevented. Performing trend analysis of important services or historical incidents. Working with other Dev Ops engineers to provide permanent solutions – to prevent recurrence of incidents.ComplianceEnsure that all server activities are conducted in compliance with group standards, security and audit regulations to include user, data and application interfaces.Qualifications8+ years of experience in working in large, fast-paced environments.Proven track record of supporting and monitoring complex applicationProven ability to communicate effectivelyAble to debug production incidents and provide initial findings to L3Essential Skills/CompetenciesExperience of programming languages – SQL Server, Linux, Control-M, Java, SpringBootExperience with version control (being to checkout and clone a Git repo)Basic Unix skillsBasic knowledge of alerting and monitoring tools (Geneos)Ability to work flexibly.Able to assimilate new knowledge quickly and adaptable to change.Ability to work in a teamAnalytical skills to assist in the resolution of complex issues that may be time sensitive.Good communication skills, written, verbal and presentational – including communication to end-users and senior Business stakeholdersIdeal ExperienceExperience of working with the Tick stack (Grafana / Influx DB), Apache BEAMExperience of working with messaging technologies – especially Solace.Experience of Agile methodologies and delivering application change in an Agile fashion. SummaryInterested candidates please email your resumes ASAP for consideration.A cover letter is also encouragedRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Edmonton, Alberta
      • Permanent
      Are you a Project Coordinator who has experience in coordinating and project management of technical infrastructure projects within a retail environment? We are hiring for our client for an initial 6-month contract with high likelihood of multiple extensions. This role is open to individuals living in the Greater Vancouver area, who can travel as required to collaborate with the technology teams for successful implementations.AdvantagesWhat’s in it for you?•37.5 hour’ work weeks•Long term contract engagement•Ownership of large-scale implementation roll-outResponsibilities• Coordinate the implementation of new systems within the stores, including infrastructure capacity, capability, compatibility, and resiliency• Compile detailed bill of materials based on surveys of sites and scope agreement meetings• Provide detailed sign off and satisfaction documentation• Attendance of post implementation reviews to identify continual improvement actions• Monitor infrastructure related calls in Implementation on the ServiceNow system and co-ordinate or escalate as necessary.• Recommend solutions to improve resilience and robustness of infrastructure• Understand and document IT support requirements and processes• Coordinating where necessary to ensure that infrastructure is adequately supported and operational• Assist in Incident Management and contribute to Problem Management• Review and audit Retail Store infrastructure documentation• Ensure the Change Process is used within the store infrastructure estate where necessary• Recommend solutions to improve resilience and robustness of infrastructure• Understand IT applications both strategic and legacy and work closely with IT Application Support and Development teams to ensure infrastructure integrity• Assist in developing infrastructure support solutions that are consistent across business• Audit and provide guidance on IT policy, risk, and best practices to Store Partners• Contribute to the infrastructure strategy to support retail applications, ensuring solutions are scalable, robust, supportable, recoverable, and fit for purposeQualifications• Personally effective, with the ability to challenge requests and manage expectations in an appropriate and supportive manner• Proficient in strong customer relations and stakeholder management• The ability to effectively collaborate with business directors, service teams and suppliers to attain mutually beneficial goals• Able to manage customer expectations whilst prioritizing personal workload• A proven self-starter, able to work independently across a geographic region, to tight deadlines and deliver results• Prior experience in a technical support environment with proven troubleshooting skills• Experience of networking concepts and protocols e.g., LAN, WLAN, TCP/IP, etc.• Understanding IT security concepts and solutions, e.g., antivirus, firewalls, etc.• Experience of administering a data centre and best practice for IT infrastructure hosting environments.• Working with IT infrastructure within a retail environment• Experience of providing and defining support services• Knowledge of ITIL, ideally demonstrated by ITIL Service management certification• Experience in administering Cisco network technology• Exposure to Linux operating systems, ideally Red Hat Enterprise LinuxSummaryIf you are looking for a great opportunity, that drives ownership and accountability in a fast-paced and expanding company, this is the role for you. Reach out to Lak Padem at lak.padem@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a Project Coordinator who has experience in coordinating and project management of technical infrastructure projects within a retail environment? We are hiring for our client for an initial 6-month contract with high likelihood of multiple extensions. This role is open to individuals living in the Greater Vancouver area, who can travel as required to collaborate with the technology teams for successful implementations.AdvantagesWhat’s in it for you?•37.5 hour’ work weeks•Long term contract engagement•Ownership of large-scale implementation roll-outResponsibilities• Coordinate the implementation of new systems within the stores, including infrastructure capacity, capability, compatibility, and resiliency• Compile detailed bill of materials based on surveys of sites and scope agreement meetings• Provide detailed sign off and satisfaction documentation• Attendance of post implementation reviews to identify continual improvement actions• Monitor infrastructure related calls in Implementation on the ServiceNow system and co-ordinate or escalate as necessary.• Recommend solutions to improve resilience and robustness of infrastructure• Understand and document IT support requirements and processes• Coordinating where necessary to ensure that infrastructure is adequately supported and operational• Assist in Incident Management and contribute to Problem Management• Review and audit Retail Store infrastructure documentation• Ensure the Change Process is used within the store infrastructure estate where necessary• Recommend solutions to improve resilience and robustness of infrastructure• Understand IT applications both strategic and legacy and work closely with IT Application Support and Development teams to ensure infrastructure integrity• Assist in developing infrastructure support solutions that are consistent across business• Audit and provide guidance on IT policy, risk, and best practices to Store Partners• Contribute to the infrastructure strategy to support retail applications, ensuring solutions are scalable, robust, supportable, recoverable, and fit for purposeQualifications• Personally effective, with the ability to challenge requests and manage expectations in an appropriate and supportive manner• Proficient in strong customer relations and stakeholder management• The ability to effectively collaborate with business directors, service teams and suppliers to attain mutually beneficial goals• Able to manage customer expectations whilst prioritizing personal workload• A proven self-starter, able to work independently across a geographic region, to tight deadlines and deliver results• Prior experience in a technical support environment with proven troubleshooting skills• Experience of networking concepts and protocols e.g., LAN, WLAN, TCP/IP, etc.• Understanding IT security concepts and solutions, e.g., antivirus, firewalls, etc.• Experience of administering a data centre and best practice for IT infrastructure hosting environments.• Working with IT infrastructure within a retail environment• Experience of providing and defining support services• Knowledge of ITIL, ideally demonstrated by ITIL Service management certification• Experience in administering Cisco network technology• Exposure to Linux operating systems, ideally Red Hat Enterprise LinuxSummaryIf you are looking for a great opportunity, that drives ownership and accountability in a fast-paced and expanding company, this is the role for you. Reach out to Lak Padem at lak.padem@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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