- Our client, a Canadian leader in the property and casualty insurance sector, is seeking proactive IT Service Desk Specialists to join their enterprise technical support team. In this role, you will serve as the primary point of contact for internal staff, providing frontline technical assistance via phone and live chat. You will troubleshoot computer environments, resolve access issues, and leverage modern ticketing tools—enhanced with AI capabilities—to eOur client, a Canadian leader in the property and casualty insurance sector, is seeking proactive IT Service Desk Specialists to join their enterprise technical support team. In this role, you will serve as the primary point of contact for internal staff, providing frontline technical assistance via phone and live chat. You will troubleshoot computer environments, resolve access issues, and leverage modern ticketing tools—enhanced with AI capabilities—to e
- CCaaS Solutions SpecialistOur client, a major and recognized organization in its industry, is undertaking a significant modernization by migrating its CCaaS systems to a next-generation solution focused on automation and artificial intelligence.Working alongside our experts, you will be a key technical player, designing agent interfaces (API/CRM), managing level 2 and 3 support after our migrations, and ensuring the platform's long-term viability.AdvantageCCaaS Solutions SpecialistOur client, a major and recognized organization in its industry, is undertaking a significant modernization by migrating its CCaaS systems to a next-generation solution focused on automation and artificial intelligence.Working alongside our experts, you will be a key technical player, designing agent interfaces (API/CRM), managing level 2 and 3 support after our migrations, and ensuring the platform's long-term viability.Advantage
