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        • Concord, Ontario
        • Permanent
        • $40,000 - $45,000 per year
        Are you looking for your next new exciting opportunity? Our client located in the CONCORD is seeking a CUSTOMER SERVICE representative to join their team. Our client is a global leader in manufacturing beautiful countertops. You would be working with a small dedicated customer service team providing excellent service to their already existing clientele. If you are someone who is skilled in order entry and customer service please keep reading!Customer ServicePAY: $40,000 - $45,000Start date: April 26thBenefits: Benefits after 3 months Vacation: 2 weeksExperience: Candidates 2+ years of experience (Oracle experience is a huge asset)Candidate / Duties: Customer ServiceCandidate will be responsible for being the face of the company for customers and clients. Most of the customer base is returning buyers. They will receive mainly emails inquiring about order products or stock (some phone calls). 80% of the day will be in ERP searching for available products - Once the product is found and confirmed, will need to create a pack slip and bring it to the warehouse, the candidate will be responsible for communicating with the customer should there be any delays with delivery or any other issues. Candidate is expected to provide great customer service to ensure a positive experience.Some basic quoting requiredSkills for day 1: Communication Attention to detailBilingualDisciplinedOrganizedMulti-Task & Prioritize Oracle (asset)If this sounds like you or someone you know please apply within!Advantagesvacation, steady hours, competitive pay, benefits after 3 months, ability to work in a team environment Responsibilitiesbilingual Customer ServiceCandidate will be responsible for being the face of the company for customers and clients. Most of the customer base is returning buyers. They will receive mainly emails inquiring about order products or stock (some phone calls). 80% of the day will be in ERP searching for available products - Once the product is found and confirmed, will need to create a pack slip and bring it to the warehouse, the candidate will be responsible for communicating with the customer should there be any delays with delivery or any other issues. Candidate is expected to provide great customer service to ensure a positive experience.Some basic quoting requiredQualificationsMinimum 3 years related experience, familiarity with the functional business environmentPost-secondary education an assetCash handling and/or customer service experience requiredExperience within a busy order desk environment preferredProven track record in providing effective and high quality customer serviceAccepts responsibility and proactively resolves issues (‘solution focused’) on a timely basisForward thinking with ability to review/enhance existing processes and create efficienciesThorough, high attention to detail, strong organizational skillsEffective team player, works efficiently to get the job doneExcellent listening skills and interpersonal relations in dealing with both internal and external customersWorking knowledge of computer programs, database, Microsoft software (e.g. Outlook, Word, Excel,Bilingual - English and French verbal and written skillsSummaryAre you looking for your next new exciting opportunity? Our client located in the CONCORD is seeking a BILINGUAL CUSTOMER SERVICE representative to join their team. Our client is a global leader in manufacturing beautiful countertops. You would be working with a small dedicated customer service team providing excellent service to their already existing clientele. If you are someone who is skilled in order entry and customer service please keep reading!Bilingual Customer ServicePAY: $40,000 - $45,000Start date: April 26thBenefits: Benefits after 3 months Vacation: 2 weeksExperience: Candidates 2+ years of experience (Oracle experience is a huge asset)Candidate / Duties: Bilingual Customer ServiceCandidate will be responsible for being the face of the company for customers and clients. Most of the customer base is returning buyers. They will receive mainly emails inquiring about order products or stock (some phone calls). 80% of the day will be in ERP searching for available products - Once the product is found and confirmed, will need to create a pack slip and bring it to the warehouse, the candidate will be responsible for communicating with the customer should there be any delays with delivery or any other issues. Candidate is expected to provide great customer service to ensure a positive experience.Some basic quoting requiredSkills for day 1: Communication Attention to detailBilingualDisciplinedOrganizedMulti-Task & Prioritize Oracle (asset)If this sounds like you or someone you know please apply within.
        Are you looking for your next new exciting opportunity? Our client located in the CONCORD is seeking a CUSTOMER SERVICE representative to join their team. Our client is a global leader in manufacturing beautiful countertops. You would be working with a small dedicated customer service team providing excellent service to their already existing clientele. If you are someone who is skilled in order entry and customer service please keep reading!Customer ServicePAY: $40,000 - $45,000Start date: April 26thBenefits: Benefits after 3 months Vacation: 2 weeksExperience: Candidates 2+ years of experience (Oracle experience is a huge asset)Candidate / Duties: Customer ServiceCandidate will be responsible for being the face of the company for customers and clients. Most of the customer base is returning buyers. They will receive mainly emails inquiring about order products or stock (some phone calls). 80% of the day will be in ERP searching for available products - Once the product is found and confirmed, will need to create a pack slip and bring it to the warehouse, the candidate will be responsible for communicating with the customer should there be any delays with delivery or any other issues. Candidate is expected to provide great customer service to ensure a positive experience.Some basic quoting requiredSkills for day 1: Communication Attention to detailBilingualDisciplinedOrganizedMulti-Task & Prioritize Oracle (asset)If this sounds like you or someone you know please apply within!Advantagesvacation, steady hours, competitive pay, benefits after 3 months, ability to work in a team environment Responsibilitiesbilingual Customer ServiceCandidate will be responsible for being the face of the company for customers and clients. Most of the customer base is returning buyers. They will receive mainly emails inquiring about order products or stock (some phone calls). 80% of the day will be in ERP searching for available products - Once the product is found and confirmed, will need to create a pack slip and bring it to the warehouse, the candidate will be responsible for communicating with the customer should there be any delays with delivery or any other issues. Candidate is expected to provide great customer service to ensure a positive experience.Some basic quoting requiredQualificationsMinimum 3 years related experience, familiarity with the functional business environmentPost-secondary education an assetCash handling and/or customer service experience requiredExperience within a busy order desk environment preferredProven track record in providing effective and high quality customer serviceAccepts responsibility and proactively resolves issues (‘solution focused’) on a timely basisForward thinking with ability to review/enhance existing processes and create efficienciesThorough, high attention to detail, strong organizational skillsEffective team player, works efficiently to get the job doneExcellent listening skills and interpersonal relations in dealing with both internal and external customersWorking knowledge of computer programs, database, Microsoft software (e.g. Outlook, Word, Excel,Bilingual - English and French verbal and written skillsSummaryAre you looking for your next new exciting opportunity? Our client located in the CONCORD is seeking a BILINGUAL CUSTOMER SERVICE representative to join their team. Our client is a global leader in manufacturing beautiful countertops. You would be working with a small dedicated customer service team providing excellent service to their already existing clientele. If you are someone who is skilled in order entry and customer service please keep reading!Bilingual Customer ServicePAY: $40,000 - $45,000Start date: April 26thBenefits: Benefits after 3 months Vacation: 2 weeksExperience: Candidates 2+ years of experience (Oracle experience is a huge asset)Candidate / Duties: Bilingual Customer ServiceCandidate will be responsible for being the face of the company for customers and clients. Most of the customer base is returning buyers. They will receive mainly emails inquiring about order products or stock (some phone calls). 80% of the day will be in ERP searching for available products - Once the product is found and confirmed, will need to create a pack slip and bring it to the warehouse, the candidate will be responsible for communicating with the customer should there be any delays with delivery or any other issues. Candidate is expected to provide great customer service to ensure a positive experience.Some basic quoting requiredSkills for day 1: Communication Attention to detailBilingualDisciplinedOrganizedMulti-Task & Prioritize Oracle (asset)If this sounds like you or someone you know please apply within.
        • Concord, Ontario
        • Permanent
        • $65,000 - $75,000 per year
        Are you looking for your next new exciting opportunity? Our client located in the CONCORD is seeking a CUSTOMER SERVICE MANAGER to join their team. Our client is a global leader in manufacturing beautiful countertops. You would be working with a small dedicated customer service team across Canada providing excellent service to their already existing clientele. If you are someone who is skilled in order entry and customer service please keep reading!Customer Service Manager: Pay: $65,000 - $75,000Start date: JuneBenefits: Benefits availableExperience: 5+ years of experience managing (helpful to have manufacturing experience) 2+ years managerial experience Duties: Main role is to manage the team - customer communications, and lead the customer team across Canada. Looking for someone with a vision, strategy, and using the resources to drive efficiency and performance. Day - Day:- Managing a team, responsible for checking emails, looking at the inbox, dealing directly with customers (Ontario, Quebec, Alberta & B.C.)- Work with cross functional departments (manufacturing, sales) communicate what info is needed to service the customer requests. - Someone who can utilize the tech currently on site to help streamline processes.- A continuous improvement mindset - manufacturing industry experience would be helpful.- Someone who can communicate with the customers, take metrics and use the information and put some thoughts together to improve. - Someone who is able to pull data, not afraid of numbers and would be responsible for presenting data to customers and upper management. What is expected from you?- Assist with customer complains resolve all outstanding issues - a real problem solver!- Lead a team across Canada (some cross country travel will be required)- Cross functional meetings with the plant and purchasing (this is what we are missing, where are we and how can we improve) work with the plant, and how to drive improvement.- Assist with invoice requests, estimate credit holdsSkills for day 1: Self StarterDisciplinedOrganizedManaging experienceAdvantagesAble to work with a well known manufacturing client in the Concord areaMonday to FridayBenefitsResponsibilitiesDay - Day:- Managing a team, responsible for checking emails, looking at the inbox, dealing directly with customers (Ontario, Quebec, Alberta & B.C.)- Work with cross functional departments (manufacturing, sales) communicate what info is needed to service the customer requests. - Someone who can utilize the tech currently on site to help streamline processes.- A continuous improvement mindset - manufacturing industry experience would be helpful.- Someone who can communicate with the customers, take metrics and use the information and put some thoughts together to improve. - Someone who is able to pull data, not afraid of numbers and would be responsible for presenting data to customers and upper management. QualificationsPost-secondary education (college/university) an asset• Minimum of 5 years' experience in Customer Service/ Order Fulfillment with at least 2 years in a supervisory role• Strong customer service and troubleshooting skills• Exceptional conflict resolution, negotiation, and objection handling skills• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment• Able to effectively communicate both verbally and in writing• Able to work well under pressure• Proven data entry, data editing and typing skills• Professional appearance and mannersSummaryAre you looking for your next new exciting opportunity? Our client located in the CONCORD is seeking a CUSTOMER SERVICE MANAGER to join their team. Our client is a global leader in manufacturing beautiful countertops. You would be working with a small dedicated customer service team across Canada providing excellent service to their already existing clientele. If you are someone who is skilled in order entry and customer service please keep reading!Customer Service Manager: Pay: $65,000 - $75,000Start date: JuneBenefits: Benefits availableExperience: 5+ years of experience managing (helpful to have manufacturing experience) 2+ years managerial experience Duties: Main role is to manage the team - customer communications, and lead the customer team across Canada. Looking for someone with a vision, strategy, and using the resources to drive efficiency and performance. Day - Day:- Managing a team, responsible for checking emails, looking at the inbox, dealing directly with customers (Ontario, Quebec, Alberta & B.C.)- Work with cross functional departments (manufacturing, sales) communicate what info is needed to service the customer requests. - Someone who can utilize the tech currently on site to help streamline processes.- A continuous improvement mindset - manufacturing industry experience would be helpful.- Someone who can communicate with the customers, take metrics and use the information and put some thoughts together to improve. - Someone who is able to pull data, not afraid of numbers and would be responsible for presenting data to customers and upper management. What is expected from you?- Assist with customer complains resolve all outstanding issues - a real problem solver!- Lead a team across Canada (some cross country travel will be required)- Cross functional meetings with the plant and purchasing (this is what we are missing, where are we and how can we improve) work with the plant, and how to drive improvement.- Assist with invoice requests, estimate credit holdsSkills for day 1: Self StarterDisciplinedOrganizedManaging experience
        Are you looking for your next new exciting opportunity? Our client located in the CONCORD is seeking a CUSTOMER SERVICE MANAGER to join their team. Our client is a global leader in manufacturing beautiful countertops. You would be working with a small dedicated customer service team across Canada providing excellent service to their already existing clientele. If you are someone who is skilled in order entry and customer service please keep reading!Customer Service Manager: Pay: $65,000 - $75,000Start date: JuneBenefits: Benefits availableExperience: 5+ years of experience managing (helpful to have manufacturing experience) 2+ years managerial experience Duties: Main role is to manage the team - customer communications, and lead the customer team across Canada. Looking for someone with a vision, strategy, and using the resources to drive efficiency and performance. Day - Day:- Managing a team, responsible for checking emails, looking at the inbox, dealing directly with customers (Ontario, Quebec, Alberta & B.C.)- Work with cross functional departments (manufacturing, sales) communicate what info is needed to service the customer requests. - Someone who can utilize the tech currently on site to help streamline processes.- A continuous improvement mindset - manufacturing industry experience would be helpful.- Someone who can communicate with the customers, take metrics and use the information and put some thoughts together to improve. - Someone who is able to pull data, not afraid of numbers and would be responsible for presenting data to customers and upper management. What is expected from you?- Assist with customer complains resolve all outstanding issues - a real problem solver!- Lead a team across Canada (some cross country travel will be required)- Cross functional meetings with the plant and purchasing (this is what we are missing, where are we and how can we improve) work with the plant, and how to drive improvement.- Assist with invoice requests, estimate credit holdsSkills for day 1: Self StarterDisciplinedOrganizedManaging experienceAdvantagesAble to work with a well known manufacturing client in the Concord areaMonday to FridayBenefitsResponsibilitiesDay - Day:- Managing a team, responsible for checking emails, looking at the inbox, dealing directly with customers (Ontario, Quebec, Alberta & B.C.)- Work with cross functional departments (manufacturing, sales) communicate what info is needed to service the customer requests. - Someone who can utilize the tech currently on site to help streamline processes.- A continuous improvement mindset - manufacturing industry experience would be helpful.- Someone who can communicate with the customers, take metrics and use the information and put some thoughts together to improve. - Someone who is able to pull data, not afraid of numbers and would be responsible for presenting data to customers and upper management. QualificationsPost-secondary education (college/university) an asset• Minimum of 5 years' experience in Customer Service/ Order Fulfillment with at least 2 years in a supervisory role• Strong customer service and troubleshooting skills• Exceptional conflict resolution, negotiation, and objection handling skills• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment• Able to effectively communicate both verbally and in writing• Able to work well under pressure• Proven data entry, data editing and typing skills• Professional appearance and mannersSummaryAre you looking for your next new exciting opportunity? Our client located in the CONCORD is seeking a CUSTOMER SERVICE MANAGER to join their team. Our client is a global leader in manufacturing beautiful countertops. You would be working with a small dedicated customer service team across Canada providing excellent service to their already existing clientele. If you are someone who is skilled in order entry and customer service please keep reading!Customer Service Manager: Pay: $65,000 - $75,000Start date: JuneBenefits: Benefits availableExperience: 5+ years of experience managing (helpful to have manufacturing experience) 2+ years managerial experience Duties: Main role is to manage the team - customer communications, and lead the customer team across Canada. Looking for someone with a vision, strategy, and using the resources to drive efficiency and performance. Day - Day:- Managing a team, responsible for checking emails, looking at the inbox, dealing directly with customers (Ontario, Quebec, Alberta & B.C.)- Work with cross functional departments (manufacturing, sales) communicate what info is needed to service the customer requests. - Someone who can utilize the tech currently on site to help streamline processes.- A continuous improvement mindset - manufacturing industry experience would be helpful.- Someone who can communicate with the customers, take metrics and use the information and put some thoughts together to improve. - Someone who is able to pull data, not afraid of numbers and would be responsible for presenting data to customers and upper management. What is expected from you?- Assist with customer complains resolve all outstanding issues - a real problem solver!- Lead a team across Canada (some cross country travel will be required)- Cross functional meetings with the plant and purchasing (this is what we are missing, where are we and how can we improve) work with the plant, and how to drive improvement.- Assist with invoice requests, estimate credit holdsSkills for day 1: Self StarterDisciplinedOrganizedManaging experience

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