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    • Montréal, Québec
    • Contract
    • $15.61 per hour
    Now hiring PART TIME or FULL TIME - Make your own schedule as a Fundraising Agent and WORK FROM HOME !!Are you a good communicator ? Do you have interest in being part of the Fundraising team and make a difference with your contributions by connecting the Donors ?We are hiring strong communicators who effectively demonstrate a passion for progressive organizations over the phone .You will be familiar with Fundraising SCRIPTS for outbound calls to existing Donors with specific organizations. Working fully remotely, this is a great role if you have wanted to get into more of an "office" job! FLUENCY level ENGLISH is required !- $15.61 base salary + bonuses upon performance- You have the ability to pick the days you can work!- Shifts between Monday -Friday 12:30PM to 9:00PM ( 5PM-9PM Shift Option ) and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week- You need to be available for Min 3 shifts- TRAINING 4 FULL DAYS 12:30 AM -9 PM (JUNE 7-8-9-10 TH ) You need to be fully available for the training - START DATE : June 7th , 2022NOTE : If you do not have Fundraising experience, make a research and gain knowledge about qualification and skills for this role !!!#workfromhome #customerservice #remotejob #fundraising #customerservice #fundraiser #remotejob #parttime #fulltime #parttime #partimejob #fundraising #hiringnow Advantages- You have the ability to pick the days you can work!- Additional incentives for achieving targets- Work from Home to start!- Work for a great company- Great networking opportunity- Starting as a contractual role that turns into permanencyResponsibilities- Outbound calling to the existing donors- Demonstrating SOFT SKILLS as Fundraising Agent on calls- Achieving pre-established goals- Documenting interactions with callers- Maintaining professionalism over the phone with call recipients- Entering data and documenting relevant notes- this position pays 15.61$ as a base + additional amounts for incentivesQualifications- Fluently in English- Tech Savvy, active computer user, fast typing skills- Strong communicator and effective presenter of organizations- Social awareness and ability to build a trusting relationship.- Skills to handle the answer " no" - " Not interested " and able to handle calls with different profiles- Good listening skills and computer skills- Must be able to type accurately and at an above average pace- Experience in Retail, Restaurants, in fast paced work environment is asset- Direct call center experience is a strong asset,- Sales and customer service experience is asset- Equipment is NOT provided, please make sure whether your personal computer is working with minimum Windows 10 or upgrades !- You need to connect the Ethernet cable to the computer / Cable could be provided Summary- $15.61 base salary + bonuses upon performance- You have the ability to pick the days you can work!shifts between Monday -Friday 12:30PM to 9:00PM and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week - Must be available to work a minimum of 3 shifts per week-Work from Home-START DATE : JJUNE 7TH, 2022Do you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Bilingual Fundraiser Agent"NOTE : If you do not have Fundraising experience, do research and gain knowledge about qualification and skills for this role !!!Jessica Yel Ozbek - jessica.yelozbek@randstad.caFlorence Lefebvre - florence.lefebvre@randstad.caStephanie Bouasria - stephanie.bouasria@randstad.caKaren Leiton -karen.leiton@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Now hiring PART TIME or FULL TIME - Make your own schedule as a Fundraising Agent and WORK FROM HOME !!Are you a good communicator ? Do you have interest in being part of the Fundraising team and make a difference with your contributions by connecting the Donors ?We are hiring strong communicators who effectively demonstrate a passion for progressive organizations over the phone .You will be familiar with Fundraising SCRIPTS for outbound calls to existing Donors with specific organizations. Working fully remotely, this is a great role if you have wanted to get into more of an "office" job! FLUENCY level ENGLISH is required !- $15.61 base salary + bonuses upon performance- You have the ability to pick the days you can work!- Shifts between Monday -Friday 12:30PM to 9:00PM ( 5PM-9PM Shift Option ) and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week- You need to be available for Min 3 shifts- TRAINING 4 FULL DAYS 12:30 AM -9 PM (JUNE 7-8-9-10 TH ) You need to be fully available for the training - START DATE : June 7th , 2022NOTE : If you do not have Fundraising experience, make a research and gain knowledge about qualification and skills for this role !!!#workfromhome #customerservice #remotejob #fundraising #customerservice #fundraiser #remotejob #parttime #fulltime #parttime #partimejob #fundraising #hiringnow Advantages- You have the ability to pick the days you can work!- Additional incentives for achieving targets- Work from Home to start!- Work for a great company- Great networking opportunity- Starting as a contractual role that turns into permanencyResponsibilities- Outbound calling to the existing donors- Demonstrating SOFT SKILLS as Fundraising Agent on calls- Achieving pre-established goals- Documenting interactions with callers- Maintaining professionalism over the phone with call recipients- Entering data and documenting relevant notes- this position pays 15.61$ as a base + additional amounts for incentivesQualifications- Fluently in English- Tech Savvy, active computer user, fast typing skills- Strong communicator and effective presenter of organizations- Social awareness and ability to build a trusting relationship.- Skills to handle the answer " no" - " Not interested " and able to handle calls with different profiles- Good listening skills and computer skills- Must be able to type accurately and at an above average pace- Experience in Retail, Restaurants, in fast paced work environment is asset- Direct call center experience is a strong asset,- Sales and customer service experience is asset- Equipment is NOT provided, please make sure whether your personal computer is working with minimum Windows 10 or upgrades !- You need to connect the Ethernet cable to the computer / Cable could be provided Summary- $15.61 base salary + bonuses upon performance- You have the ability to pick the days you can work!shifts between Monday -Friday 12:30PM to 9:00PM and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week - Must be available to work a minimum of 3 shifts per week-Work from Home-START DATE : JJUNE 7TH, 2022Do you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Bilingual Fundraiser Agent"NOTE : If you do not have Fundraising experience, do research and gain knowledge about qualification and skills for this role !!!Jessica Yel Ozbek - jessica.yelozbek@randstad.caFlorence Lefebvre - florence.lefebvre@randstad.caStephanie Bouasria - stephanie.bouasria@randstad.caKaren Leiton -karen.leiton@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin / HR?Are you looking to join an international organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a typist for their downtown Montreal office.What the company will offer:- 40h weekly ;- 2 weeks of vacation ;- Insurance ;- RRSP;- Telecommuting (hybridization);- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection to use I.P. telephony)- Start a career and progress through the company;Advantages- 40h weekly;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided;Responsibilities- Clearly understand the nature and limits of the mandate given by the client;- Follow up regularly on client needs and respond to questions within the time framequestions from these deadlines;- Provide results to the client according to the established procedure and suggest otherProvide results to the client according to the established procedure and suggest other avenues of research, if necessary;- Respect the deadlines for client services;- Ensure compliance with company confidentiality and security standards;- Confirm all information submitted by the client;- Confirm all information submitted by the client; Perform data entry, when required;- Ensure that all required documents are attached to the client's request;- Forward files to the audit team as required;- Obtaining the necessary consent documents for the requested auditsrequested;- Work with team members to ensure excellent customer serviceWork with team members to ensure excellent customer service;- Maintain good relationships with co-workers and supervisors;- Keep equipment and work environment clean and operational;- Maintain good relationships with co-workers and supervisors; Keep equipment and work environment clean and operational; Know and apply the problem-solving policy, if applicable;- Refer to his/her supervisor for advice and answers to his/her questions andRefer to his/her supervisor for advice and answers to his/her questions, and advise him/her of any problematic situation;- Perform any other duties as assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism in written and spoken French and English; - Excellent writing skills in French and English- A minimum of one year of experience in customer service (high volume of calls);- Excellent computer skills (MS Office Suite); - Strong organizational skills, autonomy, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin / HR?Are you looking to join an international organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a typist for their downtown Montreal office.What the company will offer:- 40h weekly ;- 2 weeks of vacation ;- Insurance ;- RRSP;- Telecommuting (hybridization);- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection to use I.P. telephony)- Start a career and progress through the company;Advantages- 40h weekly;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided;Responsibilities- Clearly understand the nature and limits of the mandate given by the client;- Follow up regularly on client needs and respond to questions within the time framequestions from these deadlines;- Provide results to the client according to the established procedure and suggest otherProvide results to the client according to the established procedure and suggest other avenues of research, if necessary;- Respect the deadlines for client services;- Ensure compliance with company confidentiality and security standards;- Confirm all information submitted by the client;- Confirm all information submitted by the client; Perform data entry, when required;- Ensure that all required documents are attached to the client's request;- Forward files to the audit team as required;- Obtaining the necessary consent documents for the requested auditsrequested;- Work with team members to ensure excellent customer serviceWork with team members to ensure excellent customer service;- Maintain good relationships with co-workers and supervisors;- Keep equipment and work environment clean and operational;- Maintain good relationships with co-workers and supervisors; Keep equipment and work environment clean and operational; Know and apply the problem-solving policy, if applicable;- Refer to his/her supervisor for advice and answers to his/her questions andRefer to his/her supervisor for advice and answers to his/her questions, and advise him/her of any problematic situation;- Perform any other duties as assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism in written and spoken French and English; - Excellent writing skills in French and English- A minimum of one year of experience in customer service (high volume of calls);- Excellent computer skills (MS Office Suite); - Strong organizational skills, autonomy, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Contract
    • $15.61 per hour
    Now hiring PART TIME or FULL TIME - Make your own schedule as a Fundraising Agent and WORK FROM HOME !!Are you a good communicator ? Do you have interest in being part of the Fundraising team and make a difference with your contributions by connecting the Donors ?We are hiring strong communicators who effectively demonstrate a passion for progressive organizations over the phone .You will be familiar with Fundraising SCRIPTS for outbound calls to existing Donors with specific organizations. Working fully remotely, this is a great role if you have wanted to get into more of an "office" job! FLUENCY level ENGLISH is required !- $15.61 base salary + bonuses upon performance- You have the ability to pick the days you can work!- Shifts between Monday -Friday 12:30PM to 9:00PM ( 5PM-9PM Shift Option ) and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week- You need to be available for Min 3 shifts- TRAINING 4 FULL DAYS 12:30 AM -9 PM You need to be fully available for the training - START DATE : ASAPNOTE : If you do not have Fundraising experience, make a research and gain knowledge about qualification and skills for this role !!!#workfromhome #customerservice #remotejob #fundraising #customerservice #fundraiser #remotejob #parttime #fulltime #parttime #partimejob #fundraising #hiringnow #partimejob #englishjob #studentjob #remotework #applynow #donation #outbound #flexibleAdvantages- You have the ability to pick the days you can work!- Additional incentives for achieving targets- Work from Home to start!- Work for a great company- Great networking opportunity- Starting as a contractual role that turns into permanencyResponsibilities- Outbound calling to the existing donors- Demonstrating SOFT SKILLS as Fundraising Agent on calls- Achieving pre-established goals- Documenting interactions with callers- Maintaining professionalism over the phone with call recipients- Entering data and documenting relevant notes- this position pays 15.61$ as a base + additional amounts for incentivesQualifications- Fluently in English- Tech Savvy, active computer user, fast typing skills- Strong communicator and effective presenter of organizations- Social awareness and ability to build a trusting relationship.- Skills to handle the answer " no" - " Not interested " and able to handle calls with different profiles- Good listening skills and computer skills- Must be able to type accurately and at an above average pace- Experience in Retail, Restaurants, in fast paced work environment is asset- Direct call center experience is a strong asset,- Sales and customer service experience is asset- Equipment is NOT provided, please make sure whether your personal computer is working with minimum Windows 10 or upgrades !- You need to connect the Ethernet cable to the computer / Cable could be provided Summary- $15.61 base salary + bonuses upon performance- You have the ability to pick the days you can work!shifts between Monday -Friday 12:30PM to 9:00PM and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week - Must be available to work a minimum of 3 shifts per week-Work from Home-START DATE : ASAP Do you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Bilingual Fundraiser Agent"NOTE : If you do not have Fundraising experience, do research and gain knowledge about qualification and skills for this role !!!Jessica Yel Ozbek - jessica.yelozbek@randstad.caFlorence Lefebvre - florence.lefebvre@randstad.caStephanie Bouasria - stephanie.bouasria@randstad.caKaren Leiton -karen.leiton@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Now hiring PART TIME or FULL TIME - Make your own schedule as a Fundraising Agent and WORK FROM HOME !!Are you a good communicator ? Do you have interest in being part of the Fundraising team and make a difference with your contributions by connecting the Donors ?We are hiring strong communicators who effectively demonstrate a passion for progressive organizations over the phone .You will be familiar with Fundraising SCRIPTS for outbound calls to existing Donors with specific organizations. Working fully remotely, this is a great role if you have wanted to get into more of an "office" job! FLUENCY level ENGLISH is required !- $15.61 base salary + bonuses upon performance- You have the ability to pick the days you can work!- Shifts between Monday -Friday 12:30PM to 9:00PM ( 5PM-9PM Shift Option ) and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week- You need to be available for Min 3 shifts- TRAINING 4 FULL DAYS 12:30 AM -9 PM You need to be fully available for the training - START DATE : ASAPNOTE : If you do not have Fundraising experience, make a research and gain knowledge about qualification and skills for this role !!!#workfromhome #customerservice #remotejob #fundraising #customerservice #fundraiser #remotejob #parttime #fulltime #parttime #partimejob #fundraising #hiringnow #partimejob #englishjob #studentjob #remotework #applynow #donation #outbound #flexibleAdvantages- You have the ability to pick the days you can work!- Additional incentives for achieving targets- Work from Home to start!- Work for a great company- Great networking opportunity- Starting as a contractual role that turns into permanencyResponsibilities- Outbound calling to the existing donors- Demonstrating SOFT SKILLS as Fundraising Agent on calls- Achieving pre-established goals- Documenting interactions with callers- Maintaining professionalism over the phone with call recipients- Entering data and documenting relevant notes- this position pays 15.61$ as a base + additional amounts for incentivesQualifications- Fluently in English- Tech Savvy, active computer user, fast typing skills- Strong communicator and effective presenter of organizations- Social awareness and ability to build a trusting relationship.- Skills to handle the answer " no" - " Not interested " and able to handle calls with different profiles- Good listening skills and computer skills- Must be able to type accurately and at an above average pace- Experience in Retail, Restaurants, in fast paced work environment is asset- Direct call center experience is a strong asset,- Sales and customer service experience is asset- Equipment is NOT provided, please make sure whether your personal computer is working with minimum Windows 10 or upgrades !- You need to connect the Ethernet cable to the computer / Cable could be provided Summary- $15.61 base salary + bonuses upon performance- You have the ability to pick the days you can work!shifts between Monday -Friday 12:30PM to 9:00PM and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week - Must be available to work a minimum of 3 shifts per week-Work from Home-START DATE : ASAP Do you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Bilingual Fundraiser Agent"NOTE : If you do not have Fundraising experience, do research and gain knowledge about qualification and skills for this role !!!Jessica Yel Ozbek - jessica.yelozbek@randstad.caFlorence Lefebvre - florence.lefebvre@randstad.caStephanie Bouasria - stephanie.bouasria@randstad.caKaren Leiton -karen.leiton@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    • $48,000 per year
    Have you been working in the financial sector for several years? Do RRSPs, TFSAs, RESPs, stocks and mutual funds hold no secrets for you? Are you passionate about customer service? We have a position that is tailor-made for you! One of Canada's largest financial institutions is currently looking for a client representative for its wealth management division. Here is what you will be expected to do for this bilingual client representative position:Advantages- Possibility of career and advancement within the company- Salary: $48,000- Permanent position - Work from home- Complete and competitive benefits- Extensive training program- Defined contribution pension plan and stock purchase plan offered to all employees.- Weekday schedule, varying from 8am to 6pm- Three weeks vacation and up to 10 paid personal/welfare days per yearResponsibilities- Answer incoming calls and emails from consultants, assistants, associates, clients- Assist all requests with care and a high level of professionalism- Provide support for new product launches, technologies and processes that are critical to the success of the transformation.Qualifications- BILINGUAL both orally and in writing (French / English)- Have a very good level of written French (will be evaluated)- Be available to work Monday to Friday between 8am and 6pm- Have a number of years of experience in the financial services industry (RRSPs, TFSAs, RESPs), mutual fund investments, stocks- Have a high level of customer service skillsSummaryDo you think this job is for you? Do you want to work for a successful Canadian financial company? Do you want a career and job security? You're in the right place. Send me your resume to cedric.lepine@randstad.ca with the subject line; Client Representative, Wealth ManagementWe look forward to meeting you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Have you been working in the financial sector for several years? Do RRSPs, TFSAs, RESPs, stocks and mutual funds hold no secrets for you? Are you passionate about customer service? We have a position that is tailor-made for you! One of Canada's largest financial institutions is currently looking for a client representative for its wealth management division. Here is what you will be expected to do for this bilingual client representative position:Advantages- Possibility of career and advancement within the company- Salary: $48,000- Permanent position - Work from home- Complete and competitive benefits- Extensive training program- Defined contribution pension plan and stock purchase plan offered to all employees.- Weekday schedule, varying from 8am to 6pm- Three weeks vacation and up to 10 paid personal/welfare days per yearResponsibilities- Answer incoming calls and emails from consultants, assistants, associates, clients- Assist all requests with care and a high level of professionalism- Provide support for new product launches, technologies and processes that are critical to the success of the transformation.Qualifications- BILINGUAL both orally and in writing (French / English)- Have a very good level of written French (will be evaluated)- Be available to work Monday to Friday between 8am and 6pm- Have a number of years of experience in the financial services industry (RRSPs, TFSAs, RESPs), mutual fund investments, stocks- Have a high level of customer service skillsSummaryDo you think this job is for you? Do you want to work for a successful Canadian financial company? Do you want a career and job security? You're in the right place. Send me your resume to cedric.lepine@randstad.ca with the subject line; Client Representative, Wealth ManagementWe look forward to meeting you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you looking for a new administrative challenge in real estate? Are you interested in a career in real estate administration?Are you looking to join a Canadian organization that promotes the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a major player in the management of office, commercial and residential buildings in Quebec, is looking to hire a Leasing Administrative Assistant for their downtown Montreal office.What the company will offer:- 9am to 5pm ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- Hybridization 2 days at the office / 3 days at home (Atwater metro);- Stable and human team;- Salary between 45k$ and 55k$ (depending on experience);Advantages- 9am to 5pm ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- Hybridization 2 days at the office / 3 days at home (Atwater metro);- Stable and human team;- Salary between 45k$ and 55k$ (depending on experience);Responsibilities Provide administrative support to Leasing Consultants and Managers in their daily tasks;- Perform data entry for transactions and update of rental spaces in the Yardi system, especially in the Leasing pad module;- Ensure the drafting or revision of routine correspondence as well as all other administrative documents (emails, reports, PowerPoint presentations, etc.);- Participate in the preparation of leasing proposals;- Control the linguistic and stylistic quality of the documents produced as well as their layout;- Send plans, information, presentations and follow up with clients in the legal department and with leasing consultants and managers;- Research existing leases and identify specific clauses or rights of certain tenants;- Research potential retail clients and prospects via the web, publications and other means;- Manage the promotion of vacant space online and conduct web searches as needed to find information on targeted prospects or businesses;- Coordinate financial verifications of potential tenants with the firm in charge and do the preliminary verification when signed documents are returned;- Perform data entry and preparation of tables for the directors during the preparation of annual budgets as well as the necessary entries for the budget;- Participate in the organization of monthly rental meetings and attend as requested;- Assist in the organization of monthly rental meetings and attend them as requested; Take care of the logistics for the consultants and directors during events or travel (agenda, appointment planning and room reservations);- Participate in events and conferences as required;- Keep abreast of what is happening in the market;Qualifications- Has completed relevant training in administration, marketing, project management or equivalent;- Strong communication skills (French and English), interpersonal skills, customer service skills and ability to manage critical deadlines and priorities, and ensure deadlines are met;- Very good knowledge of the web in general (social media, newsletters, websites);- Proficient in the Office suite (Word, PowerPoint, Excel, Outlook) and Adobe;- Adaptable, self-directed and self-developing;- Possesses leadership skills and fosters teamwork and collaboration;- Has good priority management and ensures deadlines are met;- Works collaboratively in a multi-disciplinary team environment;- Navigates comfortably with some level of uncertainty and ambiguity;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a new administrative challenge in real estate? Are you interested in a career in real estate administration?Are you looking to join a Canadian organization that promotes the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a major player in the management of office, commercial and residential buildings in Quebec, is looking to hire a Leasing Administrative Assistant for their downtown Montreal office.What the company will offer:- 9am to 5pm ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- Hybridization 2 days at the office / 3 days at home (Atwater metro);- Stable and human team;- Salary between 45k$ and 55k$ (depending on experience);Advantages- 9am to 5pm ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- Hybridization 2 days at the office / 3 days at home (Atwater metro);- Stable and human team;- Salary between 45k$ and 55k$ (depending on experience);Responsibilities Provide administrative support to Leasing Consultants and Managers in their daily tasks;- Perform data entry for transactions and update of rental spaces in the Yardi system, especially in the Leasing pad module;- Ensure the drafting or revision of routine correspondence as well as all other administrative documents (emails, reports, PowerPoint presentations, etc.);- Participate in the preparation of leasing proposals;- Control the linguistic and stylistic quality of the documents produced as well as their layout;- Send plans, information, presentations and follow up with clients in the legal department and with leasing consultants and managers;- Research existing leases and identify specific clauses or rights of certain tenants;- Research potential retail clients and prospects via the web, publications and other means;- Manage the promotion of vacant space online and conduct web searches as needed to find information on targeted prospects or businesses;- Coordinate financial verifications of potential tenants with the firm in charge and do the preliminary verification when signed documents are returned;- Perform data entry and preparation of tables for the directors during the preparation of annual budgets as well as the necessary entries for the budget;- Participate in the organization of monthly rental meetings and attend as requested;- Assist in the organization of monthly rental meetings and attend them as requested; Take care of the logistics for the consultants and directors during events or travel (agenda, appointment planning and room reservations);- Participate in events and conferences as required;- Keep abreast of what is happening in the market;Qualifications- Has completed relevant training in administration, marketing, project management or equivalent;- Strong communication skills (French and English), interpersonal skills, customer service skills and ability to manage critical deadlines and priorities, and ensure deadlines are met;- Very good knowledge of the web in general (social media, newsletters, websites);- Proficient in the Office suite (Word, PowerPoint, Excel, Outlook) and Adobe;- Adaptable, self-directed and self-developing;- Possesses leadership skills and fosters teamwork and collaboration;- Has good priority management and ensures deadlines are met;- Works collaboratively in a multi-disciplinary team environment;- Navigates comfortably with some level of uncertainty and ambiguity;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    We are looking for a Business Development Representative who wishes to work for a well-known company in the United States and internationally and who is trying to stand out on Canadian soil.Position: Business Development RepresentativeLocation: Downtown, but telecommuting until further noticeSalary: $ 50,000 per year + commission which can amount to a salary of up to $ 70,000Hours: Monday to Friday, 8 a.m. to 5 p.m.Are you leaving school and looking for your first real professional experience? Do you have "drive" and you like to solicit?Are you looking for a permanent job that will allow you to grow?Here is a super interesting post for you!This large-scale company is looking for a business development representative who will know how to attract clients to do business with the company.It's a global consultancy firm dedicated to helping companies of all sizes improve theirbusiness performance.As an advisor, you will have to provide concrete solutions that contribute to the growth and development of clients.Starting a career with this business is a bit like starting your own business. Located in Montreal, while serving the United States, you will have the autonomy to generate opportunities in a variety of different industries, open doors by phone and email to new prospects and potentials.received training to equip you to do so.Working in industries ranging from pharmaceutical, financial, aerospace, automotive,Engineering, digital agencies, FinTech, architecture, patchwork, software and many more.Advantages- Very competitive salary- Permanent position- International company- Comprehensive social benefits including health, vision, dental care, health care and observed holidays.- A culture based on collaborative teamwork, respect and honesty, energy and positive attitudesResponsibilities- Contact by telephone the various companies to offer them your services thanks to cold calls and prospecting (50 calls per day)- Schedule meetings with sales representatives on the road- Make sure to always offer good customer serviceQualifications- Bachelor degree is an asset- Passion for sales- Speak English very well since your calls will be in the United States- Excellent communication, self-motivation and organizational skills- Be comfortable with objectives to meetSummaryPosition: Business Development RepresentativeLocation: Downtown, but telecommuting until further noticeSalary: $ 50,000 per year + commission which can amount to a salary of up to $ 70,000Hours: Monday to Friday, 8 a.m. to 5 p.m.If this position interests you, please send an email to lea.murray@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    We are looking for a Business Development Representative who wishes to work for a well-known company in the United States and internationally and who is trying to stand out on Canadian soil.Position: Business Development RepresentativeLocation: Downtown, but telecommuting until further noticeSalary: $ 50,000 per year + commission which can amount to a salary of up to $ 70,000Hours: Monday to Friday, 8 a.m. to 5 p.m.Are you leaving school and looking for your first real professional experience? Do you have "drive" and you like to solicit?Are you looking for a permanent job that will allow you to grow?Here is a super interesting post for you!This large-scale company is looking for a business development representative who will know how to attract clients to do business with the company.It's a global consultancy firm dedicated to helping companies of all sizes improve theirbusiness performance.As an advisor, you will have to provide concrete solutions that contribute to the growth and development of clients.Starting a career with this business is a bit like starting your own business. Located in Montreal, while serving the United States, you will have the autonomy to generate opportunities in a variety of different industries, open doors by phone and email to new prospects and potentials.received training to equip you to do so.Working in industries ranging from pharmaceutical, financial, aerospace, automotive,Engineering, digital agencies, FinTech, architecture, patchwork, software and many more.Advantages- Very competitive salary- Permanent position- International company- Comprehensive social benefits including health, vision, dental care, health care and observed holidays.- A culture based on collaborative teamwork, respect and honesty, energy and positive attitudesResponsibilities- Contact by telephone the various companies to offer them your services thanks to cold calls and prospecting (50 calls per day)- Schedule meetings with sales representatives on the road- Make sure to always offer good customer serviceQualifications- Bachelor degree is an asset- Passion for sales- Speak English very well since your calls will be in the United States- Excellent communication, self-motivation and organizational skills- Be comfortable with objectives to meetSummaryPosition: Business Development RepresentativeLocation: Downtown, but telecommuting until further noticeSalary: $ 50,000 per year + commission which can amount to a salary of up to $ 70,000Hours: Monday to Friday, 8 a.m. to 5 p.m.If this position interests you, please send an email to lea.murray@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you passionate about customer service?Are you inspired by the world of today's restaurant industry?Are you a student looking for a part-time telecommuting position?We have just the position for you!We are looking for an Inside Sales Representative for one of the largest food distributors in Quebec.Position: Inside Sales RepresentativeSchedule: Monday to Friday evenings, part-time telecommutingSalary: $18-20 AdvantagesWhat this position offers:Flexible schedule (25hrs/week)Telecommuting, equipment providedSalary $18-20 Dynamic team ResponsibilitiesThe main tasks to be performed:Take telephone orders Order entry retentionQualificationsQualifications required for this position:Bilingual;Experience in customer account management (1-2)Experience in the restaurant or food industry an assetSummaryPosition: Inside Sales RepresentativeSchedule: Monday to Friday evenings, part-time telecommutingSalary: $18-20 If you are interested in this position, please send your resume to lea.murray@randstad.caWe look forward to talking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about customer service?Are you inspired by the world of today's restaurant industry?Are you a student looking for a part-time telecommuting position?We have just the position for you!We are looking for an Inside Sales Representative for one of the largest food distributors in Quebec.Position: Inside Sales RepresentativeSchedule: Monday to Friday evenings, part-time telecommutingSalary: $18-20 AdvantagesWhat this position offers:Flexible schedule (25hrs/week)Telecommuting, equipment providedSalary $18-20 Dynamic team ResponsibilitiesThe main tasks to be performed:Take telephone orders Order entry retentionQualificationsQualifications required for this position:Bilingual;Experience in customer account management (1-2)Experience in the restaurant or food industry an assetSummaryPosition: Inside Sales RepresentativeSchedule: Monday to Friday evenings, part-time telecommutingSalary: $18-20 If you are interested in this position, please send your resume to lea.murray@randstad.caWe look forward to talking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you looking for a company that takes its employees to heart?Are you looking for a position in the east end of Montreal?Do you have experience supervising a customer service team?We have the challenge for you!Position: Team LeaderLocation: Saint-MichelSalary: 65000-70000Schedule: Monday to Friday daytimeThe Team Leader assists the Manager in day-to-day operations and ensures the smooth functioning of the customer service department.You will be working for a company that specializes in the production and distribution of hot and cold beverages for all occasions.As a Team Leader, you will be part of a bilingual call center team that supports B2B sales across Canada. AdvantagesWhat this position offers:Permantent position, full time Salary 65000-700003 weeks vacationPossibility of advancement Dynamic team Parking on site ResponsibilitiesResponsibilities as a Team Leader will be:Manage a team of 10 representatives, Inside Sales in a centralized call center environment;Hire, train, retain and develop team members into a high performing sales and customer experience team;Set sales goals and provide guidance to ensure achievement of the Annual Operating Plan (AOP) ;Lead initiatives (contests, promotions, trainings, e.g. "sales driven business");Measure customer satisfaction, propose and implement new processes, projects, KPI's and other tools to achieve goals and improve results;Responsible for service effectiveness and takes necessary steps to ensure that staff adopt an advanced customer approach;Support, advise and provide coaching to the team; Provide ongoing performance feedback and make available appropriate tools to encourage employee development ;Collaborate with service and delivery teams to ensure all customers receive quality service;Maintain documentation of annual goals, mid-year follow-ups, and annual performance reviews; andWork on special projects as assigned by the Director, Inside Sales.QualificationsQualifications for this position:Post-secondary degree/certificate in a relevant field or equivalent business experience;3 to 5 years of experience as a team leader or employee manager;5 to 7 years experience in sales and/or customer service;SummaryPosition: Team LeaderLocation: Saint-MichelSalary: 65000-70000Schedule: Monday to Friday daytimeIf you are interested in the position of team leader in the east end of Montreal, please send us your resume at lea.murray@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a company that takes its employees to heart?Are you looking for a position in the east end of Montreal?Do you have experience supervising a customer service team?We have the challenge for you!Position: Team LeaderLocation: Saint-MichelSalary: 65000-70000Schedule: Monday to Friday daytimeThe Team Leader assists the Manager in day-to-day operations and ensures the smooth functioning of the customer service department.You will be working for a company that specializes in the production and distribution of hot and cold beverages for all occasions.As a Team Leader, you will be part of a bilingual call center team that supports B2B sales across Canada. AdvantagesWhat this position offers:Permantent position, full time Salary 65000-700003 weeks vacationPossibility of advancement Dynamic team Parking on site ResponsibilitiesResponsibilities as a Team Leader will be:Manage a team of 10 representatives, Inside Sales in a centralized call center environment;Hire, train, retain and develop team members into a high performing sales and customer experience team;Set sales goals and provide guidance to ensure achievement of the Annual Operating Plan (AOP) ;Lead initiatives (contests, promotions, trainings, e.g. "sales driven business");Measure customer satisfaction, propose and implement new processes, projects, KPI's and other tools to achieve goals and improve results;Responsible for service effectiveness and takes necessary steps to ensure that staff adopt an advanced customer approach;Support, advise and provide coaching to the team; Provide ongoing performance feedback and make available appropriate tools to encourage employee development ;Collaborate with service and delivery teams to ensure all customers receive quality service;Maintain documentation of annual goals, mid-year follow-ups, and annual performance reviews; andWork on special projects as assigned by the Director, Inside Sales.QualificationsQualifications for this position:Post-secondary degree/certificate in a relevant field or equivalent business experience;3 to 5 years of experience as a team leader or employee manager;5 to 7 years experience in sales and/or customer service;SummaryPosition: Team LeaderLocation: Saint-MichelSalary: 65000-70000Schedule: Monday to Friday daytimeIf you are interested in the position of team leader in the east end of Montreal, please send us your resume at lea.murray@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Change of season change of career? Spring is coming and you feel it's time for some change? Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the largest personal health and travel insurance companies across Canada is currently looking for candidates to join their customer service team! You will have the opportunity to work with a team of professionals, dynamic people and in an environment that encourages teamwork and career advancement, all from home. We are looking for motivated individuals who are interested in answering inbound calls from existing and potential clients who need recommendations regarding their coverage or their insurance application or claims process.Position: Customer Service Advisor Salary: $21.45/hr + bonus Type: Permanent full time 37,5hrs/weekLocation: Downtown Montreal (Mcgill metro). Currently, working from home, and this, is for an indefinite period AdvantagesSchedule: 37.5 hours per week, Monday through Friday between 8:00 a.m. and 8:00 p.m. The start date will be March 28th, 2022 and there will be a mandatory 4-6 weeks of paid training.Here are some of the benefits you will receive for this Customer Service and Sales Consultant position:- Permanent position: Full benefits package including a defined benefit pension plan.- Currently telecommuting. In the future = a dynamic, friendly work environment in the heart of downtown Montreal- Competent management team offering support and recognition on an ongoing basis;- Paid initial training, coaching, and continuing education to develop your professional skills- Reputable company with excellent financial health -Employee wellness program and tools-Incentive bonus program of up to $5,000 per year-Stable schedule and several shifts availableResponsibilities- Handles customer requests and follows up with appropriate departments according to established procedures- Explains the conditions of purchase and eligibility, and provides clear and concise information regarding coverage, the claims process, and contract administration- Promotes and promotes the features of products and services in all written communications with customers at the Customer Contact Centre through the various written communication channels- Responds to customer complaints according to the process in place-Encourages and develops positive interdepartmental relationships to optimize customer serviceQualifications- Experience in customer service and/or sales (face to face or telephone)- Experience in the insurance industry is an asset- Fluency in French and English, both verbal and written- Ability to listen and empathize/compassion- Good analytical skills and practical judgment- Professional attitude and concern for the quality of service- Ability to work in a high volume environment- Solution-orientedImportant: The training requires a total availability of 5 weeks from the start date SummaryIs this position for you? You can apply directly online or write to us directly at:maxime.hilaire@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Change of season change of career? Spring is coming and you feel it's time for some change? Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the largest personal health and travel insurance companies across Canada is currently looking for candidates to join their customer service team! You will have the opportunity to work with a team of professionals, dynamic people and in an environment that encourages teamwork and career advancement, all from home. We are looking for motivated individuals who are interested in answering inbound calls from existing and potential clients who need recommendations regarding their coverage or their insurance application or claims process.Position: Customer Service Advisor Salary: $21.45/hr + bonus Type: Permanent full time 37,5hrs/weekLocation: Downtown Montreal (Mcgill metro). Currently, working from home, and this, is for an indefinite period AdvantagesSchedule: 37.5 hours per week, Monday through Friday between 8:00 a.m. and 8:00 p.m. The start date will be March 28th, 2022 and there will be a mandatory 4-6 weeks of paid training.Here are some of the benefits you will receive for this Customer Service and Sales Consultant position:- Permanent position: Full benefits package including a defined benefit pension plan.- Currently telecommuting. In the future = a dynamic, friendly work environment in the heart of downtown Montreal- Competent management team offering support and recognition on an ongoing basis;- Paid initial training, coaching, and continuing education to develop your professional skills- Reputable company with excellent financial health -Employee wellness program and tools-Incentive bonus program of up to $5,000 per year-Stable schedule and several shifts availableResponsibilities- Handles customer requests and follows up with appropriate departments according to established procedures- Explains the conditions of purchase and eligibility, and provides clear and concise information regarding coverage, the claims process, and contract administration- Promotes and promotes the features of products and services in all written communications with customers at the Customer Contact Centre through the various written communication channels- Responds to customer complaints according to the process in place-Encourages and develops positive interdepartmental relationships to optimize customer serviceQualifications- Experience in customer service and/or sales (face to face or telephone)- Experience in the insurance industry is an asset- Fluency in French and English, both verbal and written- Ability to listen and empathize/compassion- Good analytical skills and practical judgment- Professional attitude and concern for the quality of service- Ability to work in a high volume environment- Solution-orientedImportant: The training requires a total availability of 5 weeks from the start date SummaryIs this position for you? You can apply directly online or write to us directly at:maxime.hilaire@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Summer is just around the corner - would you like to start it off in beauty? Are you ready to take on a new challenge, but are looking for a stable and permanent position? We currently have a position available as a customer service coordinator in the marketing department of a well-known events firm. Reporting directly to the marketing director, you will be in charge of responding to client requests. In other words, you will be responsible for providing outstanding customer service. More specifically, here is what your role will consist of; AdvantagesHere are the benefits you will enjoy as a customer service agent in the marketing department: - An annual salary of 45K- Permanent position, 35 hours per week - Flexible schedule from Monday to Friday - Summer schedule and vacations for all between Christmas and New Year's Day- Group insurance and group REER- Currently telecommuting and will benefit from a hybrid formula in the future - Offices located in downtown Montreal - Small department, family and friendly atmosphere - Possibility of long-term advancement Responsibilities- Answer incoming calls from customers and ensure good customer service - Be able to follow up by phone or email - Identify customer needs and be able to provide assistance and appropriate solutions to each - Work in close collaboration with the team in place QualificationsDo you have what it takes for this position? - 3 to 5 years of experience in the customer service field - Good knowledge of call centers (considerable asset) - Be able to work from home or in downtown Montreal - Have a good level of English - Be comfortable with customer service and have strong communication skills SummaryDo you feel that this challenge is completely for you? Do you want a stable job with the full range of benefits? Here's how to apply for this permanent telecommuting position; Send me your resume at lea.murray@randstad.ca or apply directly online, We look forward to meeting you! Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Summer is just around the corner - would you like to start it off in beauty? Are you ready to take on a new challenge, but are looking for a stable and permanent position? We currently have a position available as a customer service coordinator in the marketing department of a well-known events firm. Reporting directly to the marketing director, you will be in charge of responding to client requests. In other words, you will be responsible for providing outstanding customer service. More specifically, here is what your role will consist of; AdvantagesHere are the benefits you will enjoy as a customer service agent in the marketing department: - An annual salary of 45K- Permanent position, 35 hours per week - Flexible schedule from Monday to Friday - Summer schedule and vacations for all between Christmas and New Year's Day- Group insurance and group REER- Currently telecommuting and will benefit from a hybrid formula in the future - Offices located in downtown Montreal - Small department, family and friendly atmosphere - Possibility of long-term advancement Responsibilities- Answer incoming calls from customers and ensure good customer service - Be able to follow up by phone or email - Identify customer needs and be able to provide assistance and appropriate solutions to each - Work in close collaboration with the team in place QualificationsDo you have what it takes for this position? - 3 to 5 years of experience in the customer service field - Good knowledge of call centers (considerable asset) - Be able to work from home or in downtown Montreal - Have a good level of English - Be comfortable with customer service and have strong communication skills SummaryDo you feel that this challenge is completely for you? Do you want a stable job with the full range of benefits? Here's how to apply for this permanent telecommuting position; Send me your resume at lea.murray@randstad.ca or apply directly online, We look forward to meeting you! Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montreal, Québec
    • Permanent
    Your challenge! Reporting to the Sales Manager, the Inside Sales Representative’s mission is to deliver Cascades’ value proposition to customers, and hit revenue/margin goals by focusing on: new customer acquisition and stability through lead qualification;inbound lead follow-up and outbound cold calling and emails;existing customer account management through understanding customer needs;connecting with customers remotely to maintain strong relationships and pitch value-creating ideas;and developing and executing account plans to deliver growth and margin. Thus, this role create price quotes, negotiate with customers, respond to customer technical questions, understand market competitive dynamics and Cascades’ ability to differentiate, and work closely with Marketing, Customer Service, Design, and Finance teams.Why work at Cascades Work-life balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with significant employer participation;Personal computer equipment purchase program;Many other Cascades advantages!Your responsibilities The Inside Sales Representative's primary responsibilities will be to:  Maintain and grow revenue for his/her accountsSupport the creation and negotiation of contracts for their accountsDevelop the customer portfolioAchieve revenue and sales objectivesIdentify leads based on our strategy and business rulesMaintain excellent relationships with clients and ensure they are satisfied with the use of digital toolsDevelop and manage account plans for small regional accounts within established guidelines (revenue targets)Provide detailed and accurate sales forecast to the teamFacilitate integration and ensure a consistent approach to customers across Cascades SBUsEstablish and develop key relationships at all levels of the account organization (purchasing, category management, pricing, technical, accounting, quality control)Utilize and update the CRMYour background and strengths The Inside Sales Representative has the following qualifications and skills:  Minimum of one year of experience in a similar positionAutonomous person able to communicate effectivelyIn-depth understanding of Cascades products and services in your regionAbility to research accounts and identify key players using digital toolsCustomer focused approach with the ability to identify customer needs, issues and interestsAbility to analyze competitive activities and the potential of new products and servicesAbility to adapt quickly and be highly flexible to handle accounts in different markets #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
    Your challenge! Reporting to the Sales Manager, the Inside Sales Representative’s mission is to deliver Cascades’ value proposition to customers, and hit revenue/margin goals by focusing on: new customer acquisition and stability through lead qualification;inbound lead follow-up and outbound cold calling and emails;existing customer account management through understanding customer needs;connecting with customers remotely to maintain strong relationships and pitch value-creating ideas;and developing and executing account plans to deliver growth and margin. Thus, this role create price quotes, negotiate with customers, respond to customer technical questions, understand market competitive dynamics and Cascades’ ability to differentiate, and work closely with Marketing, Customer Service, Design, and Finance teams.Why work at Cascades Work-life balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with significant employer participation;Personal computer equipment purchase program;Many other Cascades advantages!Your responsibilities The Inside Sales Representative's primary responsibilities will be to:  Maintain and grow revenue for his/her accountsSupport the creation and negotiation of contracts for their accountsDevelop the customer portfolioAchieve revenue and sales objectivesIdentify leads based on our strategy and business rulesMaintain excellent relationships with clients and ensure they are satisfied with the use of digital toolsDevelop and manage account plans for small regional accounts within established guidelines (revenue targets)Provide detailed and accurate sales forecast to the teamFacilitate integration and ensure a consistent approach to customers across Cascades SBUsEstablish and develop key relationships at all levels of the account organization (purchasing, category management, pricing, technical, accounting, quality control)Utilize and update the CRMYour background and strengths The Inside Sales Representative has the following qualifications and skills:  Minimum of one year of experience in a similar positionAutonomous person able to communicate effectivelyIn-depth understanding of Cascades products and services in your regionAbility to research accounts and identify key players using digital toolsCustomer focused approach with the ability to identify customer needs, issues and interestsAbility to analyze competitive activities and the potential of new products and servicesAbility to adapt quickly and be highly flexible to handle accounts in different markets #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
    • Montréal, Québec
    • Permanent
    • $40,000 - $45,000 per year
    Our client is a fintech company which provides Internet-based investment services. Their investment app is designed to make investing simple and accessible to millions of Americans. They are looking for a customer-centric and driven Customer Service Specialist to join their dynamic team, where she/he will have a chance to innovate, grow, and make a difference/impact in a rapidly growing company. They are looking for a candidate to work at their Montreal office, hybridly. Salary: 40-45K/year or more if relevant experienceSchedule: Monday to Friday during business hoursHybrid position, the team normally meets on Thursdays at the downtown officeAdvantages• Great work environment, dynamic team• Hybrid position• Insurance, paid vacation • Located downtown Montreal • Advancement and growth opportunities• No high volume of calls, quality over quantityResponsibilities•Communicate directly with customers to answer inquiries and address issues through emails and other channels•Help customers by identifying their goals, directing them to best practices and answer product questions•Respond to customer support tickets in a timely matter•Ensure our users are provided an excellent customer service experience•Work with team members to troubleshoot potential product issues from start to finish•Assist in developing best practices for handling support requests•Identify and track our users’ feedback to better advocate on their behalf Qualifications•Fluency in English•3 years experience supporting customers through a helpdesk, such as Zendesk, an asset•Excellent verbal & written communication skills•Strong organizational & multi-tasking skills•Excellent problem-solving skills•Empathetic and can communicate in a caring and friendly manner•Enjoy working in a fast-paced environment•Knowledge of, and ability to navigate, various software programs, including Word and Excel•Ability to create, analyze and provide feedback on reports SummaryIf you are interested in this position, please apply here directly or send us your updated resume at gabriel.whiting@randstad.caWe are looking forward to meeting you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Our client is a fintech company which provides Internet-based investment services. Their investment app is designed to make investing simple and accessible to millions of Americans. They are looking for a customer-centric and driven Customer Service Specialist to join their dynamic team, where she/he will have a chance to innovate, grow, and make a difference/impact in a rapidly growing company. They are looking for a candidate to work at their Montreal office, hybridly. Salary: 40-45K/year or more if relevant experienceSchedule: Monday to Friday during business hoursHybrid position, the team normally meets on Thursdays at the downtown officeAdvantages• Great work environment, dynamic team• Hybrid position• Insurance, paid vacation • Located downtown Montreal • Advancement and growth opportunities• No high volume of calls, quality over quantityResponsibilities•Communicate directly with customers to answer inquiries and address issues through emails and other channels•Help customers by identifying their goals, directing them to best practices and answer product questions•Respond to customer support tickets in a timely matter•Ensure our users are provided an excellent customer service experience•Work with team members to troubleshoot potential product issues from start to finish•Assist in developing best practices for handling support requests•Identify and track our users’ feedback to better advocate on their behalf Qualifications•Fluency in English•3 years experience supporting customers through a helpdesk, such as Zendesk, an asset•Excellent verbal & written communication skills•Strong organizational & multi-tasking skills•Excellent problem-solving skills•Empathetic and can communicate in a caring and friendly manner•Enjoy working in a fast-paced environment•Knowledge of, and ability to navigate, various software programs, including Word and Excel•Ability to create, analyze and provide feedback on reports SummaryIf you are interested in this position, please apply here directly or send us your updated resume at gabriel.whiting@randstad.caWe are looking forward to meeting you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you looking for a new administrative and customer service challenge? Are you interested in a career in customer service/real estate administration?Are you looking to join a Canadian organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a major player in the management of office, commercial and residential buildings in Quebec, is looking to hire a Tenant Services Officer for their downtown Montreal office.What the company will offer you- 9 am to 5 pm ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- 100% at work (Atwater metro);- Stable and human team;- Salary between 45k$ and 50k$ (depending on experience);Advantages- 9 am to 5 pm ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- 100% at work (Atwater metro);- Stable and human team;- Salary between 45k$ and 50k$ (depending on experience);Responsibilities- Receive and process service calls, follow up on them and advise management of major cases;- Work in close collaboration with the members of the property management team;- Maintain courteous relations with tenants and communicate regularly with them in order to keep the required information up to date (contact list, follow-up on occupancy rates, etc.);- Work in collaboration with the customer service representative (sale of gift cards, privilege programetc.);- Filtering various incoming requests (calls and emails), answering them and/or directing them to the various managers (marketing, operations, security, etc.);- Write memos and notices to tenants and follow up on them;- Transmit tenant recommendations to the responsible persons;- Maintain the elevator reservation calendar;- Update various internal contact lists on a quarterly basis;- All other related tasks associated with tenant/customer services;Qualifications- Completed a professional degree in secretarial studies or a related field;- Has a minimum of 3 years experience in a similar position;- Fluent in French and English (spoken, read and written);- Works easily with computer tools (MS Office);- Has a good management of priorities and is able to work under pressure;- Demonstrates a high degree of autonomy and an excellent capacity for collaboration;- Demonstrates professionalism and excellent customer service;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a new administrative and customer service challenge? Are you interested in a career in customer service/real estate administration?Are you looking to join a Canadian organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a major player in the management of office, commercial and residential buildings in Quebec, is looking to hire a Tenant Services Officer for their downtown Montreal office.What the company will offer you- 9 am to 5 pm ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- 100% at work (Atwater metro);- Stable and human team;- Salary between 45k$ and 50k$ (depending on experience);Advantages- 9 am to 5 pm ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- 100% at work (Atwater metro);- Stable and human team;- Salary between 45k$ and 50k$ (depending on experience);Responsibilities- Receive and process service calls, follow up on them and advise management of major cases;- Work in close collaboration with the members of the property management team;- Maintain courteous relations with tenants and communicate regularly with them in order to keep the required information up to date (contact list, follow-up on occupancy rates, etc.);- Work in collaboration with the customer service representative (sale of gift cards, privilege programetc.);- Filtering various incoming requests (calls and emails), answering them and/or directing them to the various managers (marketing, operations, security, etc.);- Write memos and notices to tenants and follow up on them;- Transmit tenant recommendations to the responsible persons;- Maintain the elevator reservation calendar;- Update various internal contact lists on a quarterly basis;- All other related tasks associated with tenant/customer services;Qualifications- Completed a professional degree in secretarial studies or a related field;- Has a minimum of 3 years experience in a similar position;- Fluent in French and English (spoken, read and written);- Works easily with computer tools (MS Office);- Has a good management of priorities and is able to work under pressure;- Demonstrates a high degree of autonomy and an excellent capacity for collaboration;- Demonstrates professionalism and excellent customer service;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Contract
    • $22.00 per hour
    Are you looking for a new and exciting challenge? Are you a dynamic person with a strong interest in customer service? We are looking for a Customer Account Specialist with experience in B2B and order management for a 5-month contract with the possibility of extension and available to work remote now till switching to office in the EAST end of Montreal.As a Customer Account Specialist - B2B, you will be responsible for answering emails and calls from customers with questions about services and products, as well as their online orders. $22 /hStart Date : As soon as possible *Fluency Level English and French is a must ! #b2b #remotework #remotejob #workfromhome #Montrealjobs #anjoue #customerservice #accountmanager #B2B #customercare #client #hiringnow #hiringalert #montrealhiring #businesstobusiness #accountmanagerAdvantagesWhy you would like to apply for this role as an Accounts Receivable Specialist - B2B: - Daytime hours Monday to Friday between 8am - 5pm; for a total of 37. 5 hours/week - For the first few months working from home, afterwards possible return to the company's offices: hybrid mode - Location near public transportation (East of Montreal: Pie IX- Jarry)- 5 month contract, possibility of extension - A collaborative environment based on teamwork, continuous improvement and fun! ResponsibilitiesSpecifically, you will - Responding to customer emails and calls (inbound calls only) with outstanding service - Taking orders through to problem resolution - Provide explanations of the company's products and services - Offer, when appropriate, alternative solutions to customer problems in order to build customer loyalty by resolving the problem in one call- If necessary, follow up with customers to ensure that appropriate action has been taken and that the technical problem has been resolved to the customer's satisfaction.- Use different computer systems to document all customer interactions and include a variety of information QualificationsSkills required as a B2B account specialist:- Fluently bilingual in French and English, both written and spoken. - Minimum 3 years experience in a customer service and contact center or similar role managing B2B accounts. - Excellent knowledge of telephone courtesy and customer interaction techniques- Strong problem solving skills- Professional and positive attitude - Ability to manage priorities and meet deadlines - Knowledge of Excel or SAP is an asset - Available to work in the EAST end of Montreal when working from home is no longer possible. SummaryIf you are interested in the position of Accounts Receivable Specialist - B2B, please apply online or contact us via email atJessica Yel OzbekJessica.yelozbek@randstad.caFlorence Lefebvreflorence.lefebvre@randstad.caSebastien Houle:sebastien.houle@randstad.caAlso, if you know of anyone interested in similar positions, or looking for work, please feel free to contact us or give them our contact information! It will be our pleasure to meet them!Follow us on Facebook : Randstad Canada - emplois service à la clientèle and Instagram : cxmontreal_randstad Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a new and exciting challenge? Are you a dynamic person with a strong interest in customer service? We are looking for a Customer Account Specialist with experience in B2B and order management for a 5-month contract with the possibility of extension and available to work remote now till switching to office in the EAST end of Montreal.As a Customer Account Specialist - B2B, you will be responsible for answering emails and calls from customers with questions about services and products, as well as their online orders. $22 /hStart Date : As soon as possible *Fluency Level English and French is a must ! #b2b #remotework #remotejob #workfromhome #Montrealjobs #anjoue #customerservice #accountmanager #B2B #customercare #client #hiringnow #hiringalert #montrealhiring #businesstobusiness #accountmanagerAdvantagesWhy you would like to apply for this role as an Accounts Receivable Specialist - B2B: - Daytime hours Monday to Friday between 8am - 5pm; for a total of 37. 5 hours/week - For the first few months working from home, afterwards possible return to the company's offices: hybrid mode - Location near public transportation (East of Montreal: Pie IX- Jarry)- 5 month contract, possibility of extension - A collaborative environment based on teamwork, continuous improvement and fun! ResponsibilitiesSpecifically, you will - Responding to customer emails and calls (inbound calls only) with outstanding service - Taking orders through to problem resolution - Provide explanations of the company's products and services - Offer, when appropriate, alternative solutions to customer problems in order to build customer loyalty by resolving the problem in one call- If necessary, follow up with customers to ensure that appropriate action has been taken and that the technical problem has been resolved to the customer's satisfaction.- Use different computer systems to document all customer interactions and include a variety of information QualificationsSkills required as a B2B account specialist:- Fluently bilingual in French and English, both written and spoken. - Minimum 3 years experience in a customer service and contact center or similar role managing B2B accounts. - Excellent knowledge of telephone courtesy and customer interaction techniques- Strong problem solving skills- Professional and positive attitude - Ability to manage priorities and meet deadlines - Knowledge of Excel or SAP is an asset - Available to work in the EAST end of Montreal when working from home is no longer possible. SummaryIf you are interested in the position of Accounts Receivable Specialist - B2B, please apply online or contact us via email atJessica Yel OzbekJessica.yelozbek@randstad.caFlorence Lefebvreflorence.lefebvre@randstad.caSebastien Houle:sebastien.houle@randstad.caAlso, if you know of anyone interested in similar positions, or looking for work, please feel free to contact us or give them our contact information! It will be our pleasure to meet them!Follow us on Facebook : Randstad Canada - emplois service à la clientèle and Instagram : cxmontreal_randstad Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    • $47,500 - $48,000 per year
    Have you been working in the financial sector for several years? Do RRSPs, TFSAs, RESPs, stocks and mutual funds hold no secrets for you? Are you passionate about customer service? We have a position that is tailor-made for you! One of Canada's largest financial institutions is currently looking for a client representative for its wealth management division. Here is what you will be expected to do for this bilingual client representative position: Advantages- Possibility of career and advancement within the company- Salary: $48,000- Permanent position - Work from home - Complete and competitive benefits - Extensive training program - Defined contribution pension plan and stock purchase plan offered to all employees.- Weekday schedule, varying from 8am to 6pm - Three weeks vacation and up to 10 paid personal/welfare days per yearResponsibilities- Answer incoming calls and emails from consultants, assistants, associates, clients- Assist all requests with care and a high level of professionalism- Provide support for new product launches, technologies and processes that are critical to the success of the transformation.Qualifications- BILINGUAL both orally and in writing (French / English) - Have a very good level of written French (will be evaluated) - Be available to work Monday to Friday between 8am and 6pm - Have a number of years of experience in the financial services industry (RRSPs, TFSAs, RESPs), mutual fund investments, stocks - Have a high level of customer service skills SummaryDo you think this job is for you? Do you want to work for a successful Canadian financial company? Do you want a career and job security? You're in the right place. Send me your resume to cedric.lepine@randstad.ca with the subject line; Client Representative, Wealth ManagementWe look forward to meeting you! Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Have you been working in the financial sector for several years? Do RRSPs, TFSAs, RESPs, stocks and mutual funds hold no secrets for you? Are you passionate about customer service? We have a position that is tailor-made for you! One of Canada's largest financial institutions is currently looking for a client representative for its wealth management division. Here is what you will be expected to do for this bilingual client representative position: Advantages- Possibility of career and advancement within the company- Salary: $48,000- Permanent position - Work from home - Complete and competitive benefits - Extensive training program - Defined contribution pension plan and stock purchase plan offered to all employees.- Weekday schedule, varying from 8am to 6pm - Three weeks vacation and up to 10 paid personal/welfare days per yearResponsibilities- Answer incoming calls and emails from consultants, assistants, associates, clients- Assist all requests with care and a high level of professionalism- Provide support for new product launches, technologies and processes that are critical to the success of the transformation.Qualifications- BILINGUAL both orally and in writing (French / English) - Have a very good level of written French (will be evaluated) - Be available to work Monday to Friday between 8am and 6pm - Have a number of years of experience in the financial services industry (RRSPs, TFSAs, RESPs), mutual fund investments, stocks - Have a high level of customer service skills SummaryDo you think this job is for you? Do you want to work for a successful Canadian financial company? Do you want a career and job security? You're in the right place. Send me your resume to cedric.lepine@randstad.ca with the subject line; Client Representative, Wealth ManagementWe look forward to meeting you! Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you passionate about customer service?Are you inspired by today's restaurant world? Are you looking for a new challenge and stability? We have just the position for you!We are looking for an Inside Sales Representative for one of the largest food distributors in Quebec.Position: Inside Sales RepresentativeSchedule: Monday to Friday, full time Salary: 48 000 to 55 000$. AdvantagesBenefits of this position: Permanent position, daytime schedule, Monday-Friday full time Salary between $48,000-55,000Group insurance (drug-dental-supplementary health-life insurance-travel insurance-short and long term disability-telemedicine). 50% paid by the employer;RRSP-DPSP (employer also contributes up to a maximum of 2% to the employee's RRSP;Employee discount;Annual bonus depending on the achievement of the requested objectives;Floating vacation program that we call internally LWOP (Life/Work Day). This works with seniority;ResponsibilitiesMain tasks to be performed: Take orders by phoneMake the required entries in the HLI Web software;Follow-up of orders Loyalty Account management QualificationsSkills sought for this position: Bilingual;Experience in customer account management (1-2) Experience in the restaurant or food industry, an asset SummaryPosition: Inside Sales RepresentativeSchedule: Monday to Friday, full time Salary: $48,000 to $55,000 If you are interested in this position, please send your resume to lea.murray@randstad.caWe look forward to talking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about customer service?Are you inspired by today's restaurant world? Are you looking for a new challenge and stability? We have just the position for you!We are looking for an Inside Sales Representative for one of the largest food distributors in Quebec.Position: Inside Sales RepresentativeSchedule: Monday to Friday, full time Salary: 48 000 to 55 000$. AdvantagesBenefits of this position: Permanent position, daytime schedule, Monday-Friday full time Salary between $48,000-55,000Group insurance (drug-dental-supplementary health-life insurance-travel insurance-short and long term disability-telemedicine). 50% paid by the employer;RRSP-DPSP (employer also contributes up to a maximum of 2% to the employee's RRSP;Employee discount;Annual bonus depending on the achievement of the requested objectives;Floating vacation program that we call internally LWOP (Life/Work Day). This works with seniority;ResponsibilitiesMain tasks to be performed: Take orders by phoneMake the required entries in the HLI Web software;Follow-up of orders Loyalty Account management QualificationsSkills sought for this position: Bilingual;Experience in customer account management (1-2) Experience in the restaurant or food industry, an asset SummaryPosition: Inside Sales RepresentativeSchedule: Monday to Friday, full time Salary: $48,000 to $55,000 If you are interested in this position, please send your resume to lea.murray@randstad.caWe look forward to talking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you passionate about business development?Do you want to work for an international expert in digital transformation?Do you want a hybrid position?We definitely have the right position for you.Permanent positionLocation: Hybrid / Downtown (Tuesday and Thursday office) Salary: 55000-60000Schedule: Monday-Friday day shift AdvantagesBenefits offered:- Permanent position with stable schedule (Monday-Friday daytime) 37.5h/week (Tuesday-Thursday in the office)- Great opportunity for advancement - Salary 55000-60000 + monthly bonus- Group insurance, RRSP- 3 weeks vacationResponsibilitiesDaily duties of this position:- Detect potential leads and identify sales opportunities- Actively research, identify and approach new prospects and leads through variousthrough various channels including outbound calls,- Qualify prospects,- Set up a maximum number of appointments for the sales representatives- Participate in building Cegid's brand image with customers.QualificationsQualifications required for this position:- With a higher education degree, you have a first commercial experience, acquired in anexperience, acquired through an internship - Knowledge in the technology sector, an asset- You are recognized for your dynamism, curiosity and excellent relational skillsrelational excellence,- You like to reach objectives and be in constant improvement- The fluency in English is necessary for this position.SummaryAre you the person we need?Would you like to apply for the job quickly?It's easy!Apply directly online or send us your CV to lea.murray@randstad.caWe look forward to meeting youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about business development?Do you want to work for an international expert in digital transformation?Do you want a hybrid position?We definitely have the right position for you.Permanent positionLocation: Hybrid / Downtown (Tuesday and Thursday office) Salary: 55000-60000Schedule: Monday-Friday day shift AdvantagesBenefits offered:- Permanent position with stable schedule (Monday-Friday daytime) 37.5h/week (Tuesday-Thursday in the office)- Great opportunity for advancement - Salary 55000-60000 + monthly bonus- Group insurance, RRSP- 3 weeks vacationResponsibilitiesDaily duties of this position:- Detect potential leads and identify sales opportunities- Actively research, identify and approach new prospects and leads through variousthrough various channels including outbound calls,- Qualify prospects,- Set up a maximum number of appointments for the sales representatives- Participate in building Cegid's brand image with customers.QualificationsQualifications required for this position:- With a higher education degree, you have a first commercial experience, acquired in anexperience, acquired through an internship - Knowledge in the technology sector, an asset- You are recognized for your dynamism, curiosity and excellent relational skillsrelational excellence,- You like to reach objectives and be in constant improvement- The fluency in English is necessary for this position.SummaryAre you the person we need?Would you like to apply for the job quickly?It's easy!Apply directly online or send us your CV to lea.murray@randstad.caWe look forward to meeting youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montreal, Québec
    • Permanent
    • $41,000 per year
    Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting June 20th 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting June 20th 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    • $21.00 - $22.00 per hour
    Change of season change of career? Spring is coming and you feel it's time for some change ? Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the largest personal health and travel insurance companies across Canada is currently looking for candidates to join their customer service team! You will have the opportunity to work with a team of professionals, dynamic people and in an environment that encourages teamwork and career advancement, all from home. We are looking for motivated individuals who are interested in answering inbound calls from existing and potential clients who need recommendations regarding their coverage or their insurance application or claims process.Position: Customer Service Advisor Salary: $21.45/hr + bonus Type: Permanent full time 37,5hrs/weekLocation: Downtown Montreal (Mcgill metro). Currently, working from home, and this, for an indefinite period AdvantagesSchedule: 37.5 hours per week, Monday through Friday between 8:00 a.m. and 8:00 p.m. Start date will be March 28th 2022 and there will be a mandatory 4-6 weeks of paid training.Here are some of the benefits you will receive for this Customer Service and Sales Consultant position:- Permanent position: Full benefits package including a defined benefit pension plan.- Currently telecommuting. In the future = dynamic, friendly work environment in the heart of downtown Montreal- Competent management team offering support and recognition on an ongoing basis;- Paid initial training, coaching and continuing education to develop your professional skills- Reputable company with excellent financial health -Employee wellness program and tools-Incentive bonus program of up to $5,000 per year-Stable schedule and several shifts availableResponsibilities- Handles customer requests and follows up with appropriate departments according to established procedures- Explains the conditions of purchase and eligibility, and provides clear and concise information regarding coverage, the claims process and contract administration- Promotes and promotes the features of products and services in all written communications with customers at the Customer Contact Centre through the various written communication channels- Responds to customer complaints according to the process in place-Encourages and develops positive interdepartmental relationships to optimize customer serviceQualifications- Experience in customer service and/or sales (face to face or telephone)- Experience in the insurance industry is an asset- Fluency in French and English, both verbal and written- Ability to listen and empathize/compassion- Good analytical skills and practical judgment- Professional attitude and concern for quality of service- Ability to work in a high volume environment- Solution orientedImportant: The training requires a total availability of 5 weeks from the start date SummaryIs this position for you? You can apply directly online or write to us directly at cedric.lepine@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Change of season change of career? Spring is coming and you feel it's time for some change ? Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the largest personal health and travel insurance companies across Canada is currently looking for candidates to join their customer service team! You will have the opportunity to work with a team of professionals, dynamic people and in an environment that encourages teamwork and career advancement, all from home. We are looking for motivated individuals who are interested in answering inbound calls from existing and potential clients who need recommendations regarding their coverage or their insurance application or claims process.Position: Customer Service Advisor Salary: $21.45/hr + bonus Type: Permanent full time 37,5hrs/weekLocation: Downtown Montreal (Mcgill metro). Currently, working from home, and this, for an indefinite period AdvantagesSchedule: 37.5 hours per week, Monday through Friday between 8:00 a.m. and 8:00 p.m. Start date will be March 28th 2022 and there will be a mandatory 4-6 weeks of paid training.Here are some of the benefits you will receive for this Customer Service and Sales Consultant position:- Permanent position: Full benefits package including a defined benefit pension plan.- Currently telecommuting. In the future = dynamic, friendly work environment in the heart of downtown Montreal- Competent management team offering support and recognition on an ongoing basis;- Paid initial training, coaching and continuing education to develop your professional skills- Reputable company with excellent financial health -Employee wellness program and tools-Incentive bonus program of up to $5,000 per year-Stable schedule and several shifts availableResponsibilities- Handles customer requests and follows up with appropriate departments according to established procedures- Explains the conditions of purchase and eligibility, and provides clear and concise information regarding coverage, the claims process and contract administration- Promotes and promotes the features of products and services in all written communications with customers at the Customer Contact Centre through the various written communication channels- Responds to customer complaints according to the process in place-Encourages and develops positive interdepartmental relationships to optimize customer serviceQualifications- Experience in customer service and/or sales (face to face or telephone)- Experience in the insurance industry is an asset- Fluency in French and English, both verbal and written- Ability to listen and empathize/compassion- Good analytical skills and practical judgment- Professional attitude and concern for quality of service- Ability to work in a high volume environment- Solution orientedImportant: The training requires a total availability of 5 weeks from the start date SummaryIs this position for you? You can apply directly online or write to us directly at cedric.lepine@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a bilingual Verification Agent for their downtown Montreal office.What the company will offer you:- 37, 5 h ;- 2 weeks of vacation time ;- Insurance ;- RRSP;- Telecommuting (hybridization);- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection to use I.P. telephony)- Start a career and progress through the company;Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony);- Start a career and progress through the company;Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service (high call volume);- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a bilingual Verification Agent for their downtown Montreal office.What the company will offer you:- 37, 5 h ;- 2 weeks of vacation time ;- Insurance ;- RRSP;- Telecommuting (hybridization);- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection to use I.P. telephony)- Start a career and progress through the company;Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony);- Start a career and progress through the company;Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service (high call volume);- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin / HR?Are you looking to join an international organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a typist for their downtown Montreal office.What the company will offer:- 37, 5 h ;- 2 weeks of vacation ;- Insurance ;- RRSP;- Telecommuting (hybridization);- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection to use I.P. telephony)- Start a career and progress through the company;Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided;Responsibilities- Clearly understand the nature and limits of the mandate given by the client;- Customer service;- Drafting of various documents in English and French;- Revision of various documents in English and French;;- Respecting the deadlines of services to clients;- Ensure compliance with the company's privacy and security standards- Work with team members to ensure excellent customer service- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism in written and spoken French and English; - Excellent writing skills in French and English- A minimum of one year of experience in customer service (high volume of calls);- Excellent computer skills (MS Office Suite); - Strong organizational skills, autonomy, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin / HR?Are you looking to join an international organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a typist for their downtown Montreal office.What the company will offer:- 37, 5 h ;- 2 weeks of vacation ;- Insurance ;- RRSP;- Telecommuting (hybridization);- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection to use I.P. telephony)- Start a career and progress through the company;Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided;Responsibilities- Clearly understand the nature and limits of the mandate given by the client;- Customer service;- Drafting of various documents in English and French;- Revision of various documents in English and French;;- Respecting the deadlines of services to clients;- Ensure compliance with the company's privacy and security standards- Work with team members to ensure excellent customer service- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism in written and spoken French and English; - Excellent writing skills in French and English- A minimum of one year of experience in customer service (high volume of calls);- Excellent computer skills (MS Office Suite); - Strong organizational skills, autonomy, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    • $55,000 - $60,000 per year
    Join a talented team delivering immersive virtual environments and industry leading simulation-based training solutions for the world’s top manufacturers and training organizations. Our clientis currently seeking a highly motivated individual to fill the position of BusinessDevelopment Representative and dynamically grow our existing base of customers. The position calls for an entrepreneurial self-starter with tenacity and ambition.Where: Montreal Salary: 55-60k depending on experienceSchedule: hybrid (one or 2 days in office per week), Monday to Friday 40 hours/week (schedule can be flexible, as long as total hours are worked)Advantages●No cap commission program●3 weeks paid vacation and benefits after 3 months ●Competitive salary●Dynamic team ●Growing company●Hybrid workResponsibilities● Source and generate leads globally for potential new business over the phone and byemail● Follow up on leads and conduct research to qualify potential prospects● Build and cultivate prospect relationships by initiating communications and conductingfollow-up communications in order to move opportunities to Sales Qualified Leads● Communicate our solutions and their benefits from C-level to technical staff● Work with the management team to develop and grow the leads pipeline to consistentlymeet quarterly goals.● Manage data for new and prospective clients ensuring all communications are logged,information is accurate and documents are attached● Work with the marketing department to create ABM campaigns which target thoseaccounts● Participate in presentations, client visits and industry trade shows● Act as an ambassador for the companyQualifications● 2 years of experience selling software solutions, training technology/systems orprofessional services● A proven track record of achieving sales targets and growth in competitive markets● Bachelor’s degree in business or related field; a technical background is an asset● Strong interpersonal and relationship building skills with a dynamic personality● Passionate about leading-edge technologies● Positive and professional demeanor● Salesforce, Hubspot CRM experience an asset● A background that includes a sound understanding of, and/or an interest in training,visualization and simulation is an asset● Experience in sales in the defense, port, energy, or construction industries is also anasset.● Experience in working with marketing teams to build programs is also an asset● Bilingual with excellent English written and verbal communication, listening, andpresentation skills.SummaryIf you are interested in this position, please apply on this job positing or send your updated resume at gabriel.whiting@randstad.caWe're looking forward to speaking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Join a talented team delivering immersive virtual environments and industry leading simulation-based training solutions for the world’s top manufacturers and training organizations. Our clientis currently seeking a highly motivated individual to fill the position of BusinessDevelopment Representative and dynamically grow our existing base of customers. The position calls for an entrepreneurial self-starter with tenacity and ambition.Where: Montreal Salary: 55-60k depending on experienceSchedule: hybrid (one or 2 days in office per week), Monday to Friday 40 hours/week (schedule can be flexible, as long as total hours are worked)Advantages●No cap commission program●3 weeks paid vacation and benefits after 3 months ●Competitive salary●Dynamic team ●Growing company●Hybrid workResponsibilities● Source and generate leads globally for potential new business over the phone and byemail● Follow up on leads and conduct research to qualify potential prospects● Build and cultivate prospect relationships by initiating communications and conductingfollow-up communications in order to move opportunities to Sales Qualified Leads● Communicate our solutions and their benefits from C-level to technical staff● Work with the management team to develop and grow the leads pipeline to consistentlymeet quarterly goals.● Manage data for new and prospective clients ensuring all communications are logged,information is accurate and documents are attached● Work with the marketing department to create ABM campaigns which target thoseaccounts● Participate in presentations, client visits and industry trade shows● Act as an ambassador for the companyQualifications● 2 years of experience selling software solutions, training technology/systems orprofessional services● A proven track record of achieving sales targets and growth in competitive markets● Bachelor’s degree in business or related field; a technical background is an asset● Strong interpersonal and relationship building skills with a dynamic personality● Passionate about leading-edge technologies● Positive and professional demeanor● Salesforce, Hubspot CRM experience an asset● A background that includes a sound understanding of, and/or an interest in training,visualization and simulation is an asset● Experience in sales in the defense, port, energy, or construction industries is also anasset.● Experience in working with marketing teams to build programs is also an asset● Bilingual with excellent English written and verbal communication, listening, andpresentation skills.SummaryIf you are interested in this position, please apply on this job positing or send your updated resume at gabriel.whiting@randstad.caWe're looking forward to speaking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    • $55,000 per year
    Are you passionate about customer contact?Have you always wanted to work in the insurance industry?You have experience in a call center and you are bilingual? Our client offers you the opportunity to obtain the MFA within his company while having a permanent position assured upon obtaining it. You will have the chance to work in a renowned company in the insurance field. Position: BILINGUAL Contact Center AgentSalary: 55K annually Workplace: Work from home - downtown montreal100% telecommutingBusiness Hours:The company operates from Monday to FridayBetween 8:00 am to 8:00 pmScheduled for full time hoursStart date: June 9thTraining: 6 months training that includes 3 months of training and 3 exams to pass for the AMF certification + 3 months internshipAdvantagesThis position offers you : -Competitive salary- Full range of benefits from day one - Permanent position- Possibility to get your AMF and receive a 2500$ bonus- Schedule from Monday to Friday between 8h00 am and 8h00 pm. (rotating on 1 month, possibility of exchange) - Annual bonus- TelecommutingResponsibilitiesDuties of this position: - Respond to customer inquiries about insurance products.- Problem solving - Ongoing training on new products- Adhere to quality assurance measures such as call tracking and customer survey feedback to ensure quality of service provided.- Compliance with KPIs QualificationsQualifications required for this position: - Post-secondary degree - Bilingualism- You will receive paid professional classroom training and materials to prepare you to write the three mandatory AMF (Autorité des marchés financiers) personal lines exams. Additional requirements such as maintaining your annual AMF license and obtaining licenses in other provinces in personal lines will be required.- Call center experience- Numerical proficiency, ability to navigate new software - Problem-solving mode- Enjoyed the structureSummaryHow to apply:This position will not be available for long! Interviews will be held soon.If you or someone you know is interested in this opportunity, please apply by sending your updated resume to cedric.lepine@randstad.ca and add the subject line: "Insurance Agent".We look forward to speaking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about customer contact?Have you always wanted to work in the insurance industry?You have experience in a call center and you are bilingual? Our client offers you the opportunity to obtain the MFA within his company while having a permanent position assured upon obtaining it. You will have the chance to work in a renowned company in the insurance field. Position: BILINGUAL Contact Center AgentSalary: 55K annually Workplace: Work from home - downtown montreal100% telecommutingBusiness Hours:The company operates from Monday to FridayBetween 8:00 am to 8:00 pmScheduled for full time hoursStart date: June 9thTraining: 6 months training that includes 3 months of training and 3 exams to pass for the AMF certification + 3 months internshipAdvantagesThis position offers you : -Competitive salary- Full range of benefits from day one - Permanent position- Possibility to get your AMF and receive a 2500$ bonus- Schedule from Monday to Friday between 8h00 am and 8h00 pm. (rotating on 1 month, possibility of exchange) - Annual bonus- TelecommutingResponsibilitiesDuties of this position: - Respond to customer inquiries about insurance products.- Problem solving - Ongoing training on new products- Adhere to quality assurance measures such as call tracking and customer survey feedback to ensure quality of service provided.- Compliance with KPIs QualificationsQualifications required for this position: - Post-secondary degree - Bilingualism- You will receive paid professional classroom training and materials to prepare you to write the three mandatory AMF (Autorité des marchés financiers) personal lines exams. Additional requirements such as maintaining your annual AMF license and obtaining licenses in other provinces in personal lines will be required.- Call center experience- Numerical proficiency, ability to navigate new software - Problem-solving mode- Enjoyed the structureSummaryHow to apply:This position will not be available for long! Interviews will be held soon.If you or someone you know is interested in this opportunity, please apply by sending your updated resume to cedric.lepine@randstad.ca and add the subject line: "Insurance Agent".We look forward to speaking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you passionate about customer service? Would you like to work for a Quebec-based company established since 1942 that is still growing? You want to be part of a team of passionate people? Here is an opportunity not to be missed!We are looking for a customer service agent who will take care of customer requests coming from different communication channels (phone, email, website, etc.).Position: Customer Service AgentSchedule: Monday to Friday 8:45am-5:00pm (36.25H/week)Salary: 19-21$/H AdvantagesThe benefits of this position are: - Permanent, full time - On-site parking and 5 minutes from the Acadie metro station- Group health, medical and dental insurance (60/40)- Travel and life insurance - 3 weeks of vacation + 7 sick days (vacation is paid if not taken) - Friendly atmosphere and spirit of mutual aid ResponsibilitiesYour main tasks will be: -Receive and handle customer inquiries (order tracking, corrections, exchanges & returns, billing, complaints, etc.).-Communicate with customers on all quality assurance and customer satisfaction initiatives (promotions, substitutes, surveys, etc.)-Provide support to the team in order to optimize customer service while respecting the specificities of the school market and other sectors-All tasks related to the finalization of customer requests, in relation to their ordersQualificationsQualifications for this position are: -Customer service experience -Completed high school diploma or equivalent,-Fluency in written and spoken French and English (tests to be completed)-Experience in a call center or similar position is an important asset,-Knowledge of Microsoft Office softwareSummaryPosition: Customer Service AgentSchedule: Monday to Friday 8:45am-5:00pm (36.25H/week)Salary: 19-21$/hrIf you are interested in this position, please send your resume to lea.murray@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about customer service? Would you like to work for a Quebec-based company established since 1942 that is still growing? You want to be part of a team of passionate people? Here is an opportunity not to be missed!We are looking for a customer service agent who will take care of customer requests coming from different communication channels (phone, email, website, etc.).Position: Customer Service AgentSchedule: Monday to Friday 8:45am-5:00pm (36.25H/week)Salary: 19-21$/H AdvantagesThe benefits of this position are: - Permanent, full time - On-site parking and 5 minutes from the Acadie metro station- Group health, medical and dental insurance (60/40)- Travel and life insurance - 3 weeks of vacation + 7 sick days (vacation is paid if not taken) - Friendly atmosphere and spirit of mutual aid ResponsibilitiesYour main tasks will be: -Receive and handle customer inquiries (order tracking, corrections, exchanges & returns, billing, complaints, etc.).-Communicate with customers on all quality assurance and customer satisfaction initiatives (promotions, substitutes, surveys, etc.)-Provide support to the team in order to optimize customer service while respecting the specificities of the school market and other sectors-All tasks related to the finalization of customer requests, in relation to their ordersQualificationsQualifications for this position are: -Customer service experience -Completed high school diploma or equivalent,-Fluency in written and spoken French and English (tests to be completed)-Experience in a call center or similar position is an important asset,-Knowledge of Microsoft Office softwareSummaryPosition: Customer Service AgentSchedule: Monday to Friday 8:45am-5:00pm (36.25H/week)Salary: 19-21$/hrIf you are interested in this position, please send your resume to lea.murray@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service and banking? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual (English/French) Customer Service Representative - Express QueueLocation: In Office position ( Montreal ) Hours of Operation:The business operates Monday - SundayBetween the hours of 7 am - 10 pmScheduled for full-time hoursTraining: 4 weeks, full-time paid trainingAdvantages- Competitive pay of $39.000- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities are available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in MontrealResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound calls- Taking inbound customer service inquiries regarding clients' financial products and services on the Express Que- Provide knowledgeable assistance to clients over the phone - You will be the first point of contact and will create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Bilingual Customer Service Rep - Montreal"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service and banking? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual (English/French) Customer Service Representative - Express QueueLocation: In Office position ( Montreal ) Hours of Operation:The business operates Monday - SundayBetween the hours of 7 am - 10 pmScheduled for full-time hoursTraining: 4 weeks, full-time paid trainingAdvantages- Competitive pay of $39.000- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities are available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in MontrealResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound calls- Taking inbound customer service inquiries regarding clients' financial products and services on the Express Que- Provide knowledgeable assistance to clients over the phone - You will be the first point of contact and will create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Bilingual Customer Service Rep - Montreal"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montreal, Québec
    • Permanent
    • $28.00 - $35.00 per hour
    We are looking for a technical support agent who wants to work for one of the largest HR service companie in Canada. You have experience in customer service and are looking to gain experience in technical support level 1?Are you bilingual and interested in a temporary 6 months position with a strong possibility of extension?Can you start as soon as possible?Here is a great opportunity for you!Position: Technical support agentLocation: 100% telecommuting (downtown office)Schedule: Monday to Friday from 8am to 6pm Salary: between 28 à 35$/hr depending on experienceDuration: temporary 6 months with strong possibility of extension This large company is looking for an agent who loves customer contact and wants to help others. This person will have to answer by phone and by chat to the different questions of the users who will have technical problems.As a Help Desk Specialist, you will be the voice of IT by providing support to the company's employees in Canada. You will be responsible for the full life cycle of customer tickets: - Ensure correct and valid tickets are opened,- Work with customers to gather missing details, and perform basic troubleshooting and resolutions with support from knowledge base scripts. -Work closely with customers throughout the life cycle of a ticket and with support to provide required details when escalation is needed. - Manage multiple tasks in parallel and provide an adequate level of support to meet our SLAs and KPIs.- Professional interaction with all company employees, vendors and external support teams.In-depth knowledge of various operating systems and software. - Excellent communication skills (written and oral, in English and French).- Ability to create clear and usable documentation for all tasks performed in the position, which will then be added to the knowledge base.-Must be able to handle multiple requests/incidents at the same time-Ability to find solutions and make recommendationsAdvantagesWorking for this company:- You will have a day and week schedule- A very competitive salary between 28 and 35$/hr- The opportunity to gain experience in a world renowned company- Have the flexibility to work for a period of 6 months with no obligation to continueResponsibilitiesIn the role of Technical Support Agent, you will be:-Responsible for processing all incoming tickets in our service desk system (daily task) and responding to customer support calls and chats.-Review support tickets provided by customers-Sort tickets to ensure they have been sent to the correct team and redirect them to the appropriate group if they are not software related.-Validate ticket content and collect all required information and artifacts (steps to reproduce, logs, screenshots, etc.) from the caller if they are missing-Perform L1/L2 troubleshooting using Knowledge Base (KB) articles and scripts.-Transfer the issue to the help desk if necessary and work with the help desk to resolve the issue.-Ensure full life cycle of the ticket including closure and resolution.-Achieve a 90% success rate in supporting the customer by ensuring all tickets are resolved within the appropriate service level agreement.-Aging and KPI reporting; track open L1/L2 items.-Work with support in learning to understand software solutions and resolve basic issues.-Create and distribute appropriate knowledge base (KB) articles to the ServiceDesk team and customer as needed.-Adhere to company policies, security and quality of workmanship.-Support, maintain and promote Self-Service capabilities within the company.Qualifications-Have 3 to 5 years of experience in customer service on the phone-Have the technical skills necessary to support customers on the phone with technical issues on the relevant platforms -2 or more years of L2 help desk support experience-ITIL V4.0 is requiredYou must be familiar with the following software:Google suite applications (mail, calendar, contacts, google admin)Microsoft Office (Excel / PPT / Word / Outlook)ITSM tool (Service Now, HPSM, BMC, Remedy, others.)Altassians products (JIRA & Confluence)Microsoft AzureWindows10Bell Total ConnectionIntuneActive DirectoryApplicant and/or customer relationship management systemsSharePointVisioSummaryPosition: Technical support agentLocation: 100% telecommuting (downtown office)Schedule: Monday to Friday from 8am to 6pm Salary: between 28 and 35$/hr depending on experienceDuration: temporary 6 months with strong possibility of extension If you have the skills for this position, please send your resume to karell.fucile@randstad.ca and indicate "technical support agent" as the title.We will only contact people with the necessary experience.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    We are looking for a technical support agent who wants to work for one of the largest HR service companie in Canada. You have experience in customer service and are looking to gain experience in technical support level 1?Are you bilingual and interested in a temporary 6 months position with a strong possibility of extension?Can you start as soon as possible?Here is a great opportunity for you!Position: Technical support agentLocation: 100% telecommuting (downtown office)Schedule: Monday to Friday from 8am to 6pm Salary: between 28 à 35$/hr depending on experienceDuration: temporary 6 months with strong possibility of extension This large company is looking for an agent who loves customer contact and wants to help others. This person will have to answer by phone and by chat to the different questions of the users who will have technical problems.As a Help Desk Specialist, you will be the voice of IT by providing support to the company's employees in Canada. You will be responsible for the full life cycle of customer tickets: - Ensure correct and valid tickets are opened,- Work with customers to gather missing details, and perform basic troubleshooting and resolutions with support from knowledge base scripts. -Work closely with customers throughout the life cycle of a ticket and with support to provide required details when escalation is needed. - Manage multiple tasks in parallel and provide an adequate level of support to meet our SLAs and KPIs.- Professional interaction with all company employees, vendors and external support teams.In-depth knowledge of various operating systems and software. - Excellent communication skills (written and oral, in English and French).- Ability to create clear and usable documentation for all tasks performed in the position, which will then be added to the knowledge base.-Must be able to handle multiple requests/incidents at the same time-Ability to find solutions and make recommendationsAdvantagesWorking for this company:- You will have a day and week schedule- A very competitive salary between 28 and 35$/hr- The opportunity to gain experience in a world renowned company- Have the flexibility to work for a period of 6 months with no obligation to continueResponsibilitiesIn the role of Technical Support Agent, you will be:-Responsible for processing all incoming tickets in our service desk system (daily task) and responding to customer support calls and chats.-Review support tickets provided by customers-Sort tickets to ensure they have been sent to the correct team and redirect them to the appropriate group if they are not software related.-Validate ticket content and collect all required information and artifacts (steps to reproduce, logs, screenshots, etc.) from the caller if they are missing-Perform L1/L2 troubleshooting using Knowledge Base (KB) articles and scripts.-Transfer the issue to the help desk if necessary and work with the help desk to resolve the issue.-Ensure full life cycle of the ticket including closure and resolution.-Achieve a 90% success rate in supporting the customer by ensuring all tickets are resolved within the appropriate service level agreement.-Aging and KPI reporting; track open L1/L2 items.-Work with support in learning to understand software solutions and resolve basic issues.-Create and distribute appropriate knowledge base (KB) articles to the ServiceDesk team and customer as needed.-Adhere to company policies, security and quality of workmanship.-Support, maintain and promote Self-Service capabilities within the company.Qualifications-Have 3 to 5 years of experience in customer service on the phone-Have the technical skills necessary to support customers on the phone with technical issues on the relevant platforms -2 or more years of L2 help desk support experience-ITIL V4.0 is requiredYou must be familiar with the following software:Google suite applications (mail, calendar, contacts, google admin)Microsoft Office (Excel / PPT / Word / Outlook)ITSM tool (Service Now, HPSM, BMC, Remedy, others.)Altassians products (JIRA & Confluence)Microsoft AzureWindows10Bell Total ConnectionIntuneActive DirectoryApplicant and/or customer relationship management systemsSharePointVisioSummaryPosition: Technical support agentLocation: 100% telecommuting (downtown office)Schedule: Monday to Friday from 8am to 6pm Salary: between 28 and 35$/hr depending on experienceDuration: temporary 6 months with strong possibility of extension If you have the skills for this position, please send your resume to karell.fucile@randstad.ca and indicate "technical support agent" as the title.We will only contact people with the necessary experience.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service and banking? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual (English/French) Customer Service Representative - Express QueueLocation: In Office position ( Montreal ) Hours of Operation:The business operates Monday - SundayBetween the hours of 7 am - 10 pmScheduled for full-time hoursTraining: 4 weeks, full-time paid trainingAdvantages- Competitive pay of $39,000- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities are available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in MontrealResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound calls- Taking inbound customer service inquiries regarding clients' financial products and services on the Express Que- Provide knowledgeable assistance to clients over the phone - You will be the first point of contact and will create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to ameymohit.bhise@randstad.ca and add the subject line: "Bilingual Customer Service Rep - Montreal"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service and banking? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual (English/French) Customer Service Representative - Express QueueLocation: In Office position ( Montreal ) Hours of Operation:The business operates Monday - SundayBetween the hours of 7 am - 10 pmScheduled for full-time hoursTraining: 4 weeks, full-time paid trainingAdvantages- Competitive pay of $39,000- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities are available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in MontrealResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound calls- Taking inbound customer service inquiries regarding clients' financial products and services on the Express Que- Provide knowledgeable assistance to clients over the phone - You will be the first point of contact and will create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to ameymohit.bhise@randstad.ca and add the subject line: "Bilingual Customer Service Rep - Montreal"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Contract
    Are you looking for a new and exciting challenge? Are you a dynamic person with a strong interest in customer service? We are looking for a Customer Account Specialist with experience in B2B and order management for a 5-month contract with the possibility of extension.As a Customer Account Specialist - B2B, you will be responsible for answering emails and calls from customers with questions about services and products, as well as their online orders. AdvantagesWhy you would like to apply for this role as an Accounts Receivable Specialist - B2B: - Daytime hours Monday to Friday between 8am - 5pm; for a total of 37. 5 hours/week - For the first few months working from home, afterwards possible return to the company's offices: hybrid mode - Location near public transportation (East of Montreal: Pie IX- Jarry)- 5 month contract, possibility of extension - A collaborative environment based on teamwork, continuous improvement and fun! ResponsibilitiesSpecifically, you will - Responding to customer emails and calls (inbound calls only) with outstanding service - Taking orders through to problem resolution - Provide explanations of the company's products and services - Offer, when appropriate, alternative solutions to customer problems in order to build customer loyalty by resolving the problem in one call- If necessary, follow up with customers to ensure that appropriate action has been taken and that the technical problem has been resolved to the customer's satisfaction.- Use different computer systems to document all customer interactions and include a variety of information QualificationsSkills required as a B2B account specialist:- Fluently bilingual in French and English, both written and spoken. - Minimum 3 years experience in a customer service and contact centre or similar role managing B2B accounts. - Excellent knowledge of telephone courtesy and customer interaction techniques- Strong problem solving skills- Professional and positive attitude - Ability to manage priorities and meet deadlines - Knowledge of Excel or SAP is an asset - Available to work in the EAST end of Montreal when working from home is no longer possible. SummaryIf you are interested in the position of Accounts Receivable Specialist - B2B, please apply online or contact us via email atJessica Yel OzbekJessica.yelozbek@randstad.caFlorence Lefebvreflorence.lefebvre@randstad.caSebastien Houle:sebastien.houle@randstad.caAlso, if you know of anyone interested in similar positions, or looking for work, please feel free to contact us or give them our contact information! It will be our pleasure to meet them!Follow us on Facebook : Randstad Canada - emplois service à la clientèle and Instagram : cxmontreal_randstad Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a new and exciting challenge? Are you a dynamic person with a strong interest in customer service? We are looking for a Customer Account Specialist with experience in B2B and order management for a 5-month contract with the possibility of extension.As a Customer Account Specialist - B2B, you will be responsible for answering emails and calls from customers with questions about services and products, as well as their online orders. AdvantagesWhy you would like to apply for this role as an Accounts Receivable Specialist - B2B: - Daytime hours Monday to Friday between 8am - 5pm; for a total of 37. 5 hours/week - For the first few months working from home, afterwards possible return to the company's offices: hybrid mode - Location near public transportation (East of Montreal: Pie IX- Jarry)- 5 month contract, possibility of extension - A collaborative environment based on teamwork, continuous improvement and fun! ResponsibilitiesSpecifically, you will - Responding to customer emails and calls (inbound calls only) with outstanding service - Taking orders through to problem resolution - Provide explanations of the company's products and services - Offer, when appropriate, alternative solutions to customer problems in order to build customer loyalty by resolving the problem in one call- If necessary, follow up with customers to ensure that appropriate action has been taken and that the technical problem has been resolved to the customer's satisfaction.- Use different computer systems to document all customer interactions and include a variety of information QualificationsSkills required as a B2B account specialist:- Fluently bilingual in French and English, both written and spoken. - Minimum 3 years experience in a customer service and contact centre or similar role managing B2B accounts. - Excellent knowledge of telephone courtesy and customer interaction techniques- Strong problem solving skills- Professional and positive attitude - Ability to manage priorities and meet deadlines - Knowledge of Excel or SAP is an asset - Available to work in the EAST end of Montreal when working from home is no longer possible. SummaryIf you are interested in the position of Accounts Receivable Specialist - B2B, please apply online or contact us via email atJessica Yel OzbekJessica.yelozbek@randstad.caFlorence Lefebvreflorence.lefebvre@randstad.caSebastien Houle:sebastien.houle@randstad.caAlso, if you know of anyone interested in similar positions, or looking for work, please feel free to contact us or give them our contact information! It will be our pleasure to meet them!Follow us on Facebook : Randstad Canada - emplois service à la clientèle and Instagram : cxmontreal_randstad Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    • $39,000 per year
    Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service and banking? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual (English/French) Customer Service Representative - Express QueueLocation: In Office position ( Montreal ) Hours of Operation:The business operates Monday - SundayBetween the hours of 7 am - 10 pmScheduled for full-time hoursTraining: 4 weeks, full-time paid trainingAdvantages- Competitive pay of $39,000- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities are available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in MontrealResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound calls- Taking inbound customer service inquiries regarding clients' financial products and services on the Express Que- Provide knowledgeable assistance to clients over the phone - You will be the first point of contact and will create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Bilingual Customer Service Rep - Montreal"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service and banking? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual (English/French) Customer Service Representative - Express QueueLocation: In Office position ( Montreal ) Hours of Operation:The business operates Monday - SundayBetween the hours of 7 am - 10 pmScheduled for full-time hoursTraining: 4 weeks, full-time paid trainingAdvantages- Competitive pay of $39,000- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities are available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in MontrealResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound calls- Taking inbound customer service inquiries regarding clients' financial products and services on the Express Que- Provide knowledgeable assistance to clients over the phone - You will be the first point of contact and will create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Bilingual Customer Service Rep - Montreal"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montreal, Québec
    • Contract
    Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking a Bilingual Account Analyst - Call Centre to work a 12 month assignment (with potential for permanence) in their Montreal, QC office . The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour.Advantages• Gain experience working for a well-known insurance company• Earn a rate of $19.50 per hour• Full time hours on a 12 month contract, with potential for permanence• Montreal, QC location ResponsibilitiesOffer excellent customer service to brokers and internal / external customers regarding the collection of premium payable directly to the company. Resolve discrepancies by working in collaboration with the underwriting and our brokers.Responsibilities:• Handle all incoming calls and emails for Personal Lines & Commercial Lines• Modify billing methods• Modify banking information• Transaction & application of credit card payments• Reinstatement of cancelled policies based on approved guidelinesQualifications• Bilingual in French and English• Ability to handle several tasks quickly and precisely in a proactive environment• 1-2 years’ experience in a call centre is preferred• Precise and proficient typing skills• Organized• Logical and Analytical• Knowledge of basic Accounting Principles is an asset• Good knowledge of Excel and Word• Ability to adapt to changeSummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking a Bilingual Account Analyst - Call Centre to work a 12 month assignment (with potential for permanence) in their Montreal, QC office. The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking a Bilingual Account Analyst - Call Centre to work a 12 month assignment (with potential for permanence) in their Montreal, QC office . The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour.Advantages• Gain experience working for a well-known insurance company• Earn a rate of $19.50 per hour• Full time hours on a 12 month contract, with potential for permanence• Montreal, QC location ResponsibilitiesOffer excellent customer service to brokers and internal / external customers regarding the collection of premium payable directly to the company. Resolve discrepancies by working in collaboration with the underwriting and our brokers.Responsibilities:• Handle all incoming calls and emails for Personal Lines & Commercial Lines• Modify billing methods• Modify banking information• Transaction & application of credit card payments• Reinstatement of cancelled policies based on approved guidelinesQualifications• Bilingual in French and English• Ability to handle several tasks quickly and precisely in a proactive environment• 1-2 years’ experience in a call centre is preferred• Precise and proficient typing skills• Organized• Logical and Analytical• Knowledge of basic Accounting Principles is an asset• Good knowledge of Excel and Word• Ability to adapt to changeSummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking a Bilingual Account Analyst - Call Centre to work a 12 month assignment (with potential for permanence) in their Montreal, QC office. The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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