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      • Mississauga, Ontario
      • Permanent
      • $45,000 - $50,000 per year
      Do you have a passion for customer service? Do you enjoy problem-solving? Do you enjoy working in a team environment? Are you bilingual in French and English? Then we have the job for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a well-known tool manufacturing company in the Mississauga area. This is a permanent, full time position. To find out more, read below.Type: Permanent Hours: Monday - Friday 8:30 am - 5:00 pm. No evenings or Weekends!Salary: 45k-50kLocation: Mississauga (Tomken & Courtney Park)Work in office Benefits from day 1RRSP contribution after 6 months 2 weeks vacation + sick days $300 annual wellness spending account Free parking Transit and Highway accessibleAdvantages- Permanent opportunity - Competitive salary (45k-50k)- Full time hours, no evenings or weekends!- Located in Mississauga - Benefits from day 1- RRSP- Annual wellness spending account - Room for development- Work in a team environment Responsibilities- Taking inbound calls and emails from customers - Checking the status of their orders in the system - Processing new orders, checking stock and inventory - Processing invoices and ensuring deliveries are sent out in a timely manner - Answering any questions customers may have about the products - Providing top-notch customer service on every callQualifications- Bilingual in French and English - Customer Service experience is a must - Call Center experience is an asset - Go-getter, driven personality - Someone who is always looking to learn more- Can work alone and in a team environment - Someone who is looking to growSummaryIf you are interested, apply now!1) Apply online2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention "Bilingual CSR Tools"Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you have a passion for customer service? Do you enjoy problem-solving? Do you enjoy working in a team environment? Are you bilingual in French and English? Then we have the job for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a well-known tool manufacturing company in the Mississauga area. This is a permanent, full time position. To find out more, read below.Type: Permanent Hours: Monday - Friday 8:30 am - 5:00 pm. No evenings or Weekends!Salary: 45k-50kLocation: Mississauga (Tomken & Courtney Park)Work in office Benefits from day 1RRSP contribution after 6 months 2 weeks vacation + sick days $300 annual wellness spending account Free parking Transit and Highway accessibleAdvantages- Permanent opportunity - Competitive salary (45k-50k)- Full time hours, no evenings or weekends!- Located in Mississauga - Benefits from day 1- RRSP- Annual wellness spending account - Room for development- Work in a team environment Responsibilities- Taking inbound calls and emails from customers - Checking the status of their orders in the system - Processing new orders, checking stock and inventory - Processing invoices and ensuring deliveries are sent out in a timely manner - Answering any questions customers may have about the products - Providing top-notch customer service on every callQualifications- Bilingual in French and English - Customer Service experience is a must - Call Center experience is an asset - Go-getter, driven personality - Someone who is always looking to learn more- Can work alone and in a team environment - Someone who is looking to growSummaryIf you are interested, apply now!1) Apply online2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention "Bilingual CSR Tools"Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Mississauga, Ontario
      • Permanent
      • $44,000 per year
      Are you looking to grow your career in customer service? Do you enjoy working in a fast-paced environment? Do you have a passion for problem-solving? Are you Bilingual in French and English? Then we have the job for you!Randstad is looking for a Bilingual Customer Service Representative to work for a well-known retail company in their head office call center dealing with both clients and customers. This is a permanent opportunity with lots of room for growth. To find out more about this role, read below!Hours of operation: Monday – Friday 8:30am – 5:00pm (NO WEEKENDS)Salary: 44kLocation: Mississauga (Queen and Britannia)Transit accessible and close to major highways Working from home! (Training will be in office)Free parking Vacation + Sick DaysBenefits Room for development Advantages- Temporary to Permanent opportunity (3-6 months temp)- Monday – Friday Full time hours (NO WEEKENDS!)- Competitive Salary (44k)- Mississauga location- Free parking onsite- Work from home!- Once taken on permanently you will get vacation, benefits, besion, and bonus!- Growth and career developmentResponsibilitiesJob duties of a Bilingual Customer Service Representative are, but not limited to:- Taking inbound calls from high volume of from retailers - Create, process and maintain orders, contracts and returns- Process and communicate status of orders to dealers and sales reps - Order fulfillment - Monitor order reports - Provide product knowledge on all products - Handle inquiries related to credit, debit and cancelled requests Qualifications- Bilingual in French and English both written and verbally- SAP experience is a MUST!- Minimum 2 years customer service experience- Retail experience is an asset - Proficient with Microsoft excel - Good team player and comfortable working under pressureSummaryIf this sounds like you, apply today!1) Apply online2) Send a copy of your resume to Anastasia.kourniotis@randstad.ca and mention Bilingual Customer Service Mississauga Looking forward to hearing from you.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking to grow your career in customer service? Do you enjoy working in a fast-paced environment? Do you have a passion for problem-solving? Are you Bilingual in French and English? Then we have the job for you!Randstad is looking for a Bilingual Customer Service Representative to work for a well-known retail company in their head office call center dealing with both clients and customers. This is a permanent opportunity with lots of room for growth. To find out more about this role, read below!Hours of operation: Monday – Friday 8:30am – 5:00pm (NO WEEKENDS)Salary: 44kLocation: Mississauga (Queen and Britannia)Transit accessible and close to major highways Working from home! (Training will be in office)Free parking Vacation + Sick DaysBenefits Room for development Advantages- Temporary to Permanent opportunity (3-6 months temp)- Monday – Friday Full time hours (NO WEEKENDS!)- Competitive Salary (44k)- Mississauga location- Free parking onsite- Work from home!- Once taken on permanently you will get vacation, benefits, besion, and bonus!- Growth and career developmentResponsibilitiesJob duties of a Bilingual Customer Service Representative are, but not limited to:- Taking inbound calls from high volume of from retailers - Create, process and maintain orders, contracts and returns- Process and communicate status of orders to dealers and sales reps - Order fulfillment - Monitor order reports - Provide product knowledge on all products - Handle inquiries related to credit, debit and cancelled requests Qualifications- Bilingual in French and English both written and verbally- SAP experience is a MUST!- Minimum 2 years customer service experience- Retail experience is an asset - Proficient with Microsoft excel - Good team player and comfortable working under pressureSummaryIf this sounds like you, apply today!1) Apply online2) Send a copy of your resume to Anastasia.kourniotis@randstad.ca and mention Bilingual Customer Service Mississauga Looking forward to hearing from you.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Mississauga, Ontario
      • Contract
      We're looking for a creative individual who is ready to bring game-changing ideas to life and join a team of professionals to develop innovative services and create original multiplatform media content.You can join our client, one of Canada's largest telecoms companies, as a Marketing Operations Specialist. You will be responsible for the overall ownership of operational activities that are managed within the Partner Marketing team.Advantages- Work for one of Canada's largest telecoms companies- 12-month contract- Can work in Mississauga, Montreal, or Ottawa- Monday to Friday- Competitive pay- Start date: July 6th, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.Responsibilities• Manage Partner Marketing budget and provide reporting, including forecasting, variance explanations and conduct ad hoc analysis as required• Work cross-functionally to provide reporting to internal and external stakeholders on marketing KPIs including leads, open funnel, revenue conversion rates etc.• Report on the performance and metrics of online and offline marketing campaigns• Follow-up on leads as required• Communication to Sales and Partner team on results for current programs in market• Maintain and communicate the Program/Campaign calendar for the Partner Marketing organizationQualifications• 2-5 years of reporting, analytics, finance or related experience – preferred in a Marketing capacity• Strong analytical skills, ability to synthesize data, and track program performance• Detail oriented with the ability to prioritize and manage change in a fast-paced environment• Creative problem solver, with the ability to work with ambiguity• Highly organized with a passion for details• Excellent written and verbal communication skills• Proficient in MS Office• Working knowledge of Salesforce requiredSummaryIf you are interested in the Marketing Operations Specialist role, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We're looking for a creative individual who is ready to bring game-changing ideas to life and join a team of professionals to develop innovative services and create original multiplatform media content.You can join our client, one of Canada's largest telecoms companies, as a Marketing Operations Specialist. You will be responsible for the overall ownership of operational activities that are managed within the Partner Marketing team.Advantages- Work for one of Canada's largest telecoms companies- 12-month contract- Can work in Mississauga, Montreal, or Ottawa- Monday to Friday- Competitive pay- Start date: July 6th, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.Responsibilities• Manage Partner Marketing budget and provide reporting, including forecasting, variance explanations and conduct ad hoc analysis as required• Work cross-functionally to provide reporting to internal and external stakeholders on marketing KPIs including leads, open funnel, revenue conversion rates etc.• Report on the performance and metrics of online and offline marketing campaigns• Follow-up on leads as required• Communication to Sales and Partner team on results for current programs in market• Maintain and communicate the Program/Campaign calendar for the Partner Marketing organizationQualifications• 2-5 years of reporting, analytics, finance or related experience – preferred in a Marketing capacity• Strong analytical skills, ability to synthesize data, and track program performance• Detail oriented with the ability to prioritize and manage change in a fast-paced environment• Creative problem solver, with the ability to work with ambiguity• Highly organized with a passion for details• Excellent written and verbal communication skills• Proficient in MS Office• Working knowledge of Salesforce requiredSummaryIf you are interested in the Marketing Operations Specialist role, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Mississauga, Ontario
      • Contract
      • $19.00 - $23.00 per hour
      Are you tech savvy with a passion for helping people? Are you looking to work for a forward thinking tech company? Let's connect!A tech company in Mississauga is looking for A Bilingual (FLUENT FRENCH & ENGLISH) Tech Support Representatives to join the team on a contract basis for 6 months. The opportunity is starting at the end of February. Why do you want the job?- Work for a well known North American company in the tech industry - Competitive pay $19.00 hourly- Regular business hours Monday to Friday 9:00 am to 5:00 pm (no weekends) - 6 month contract with possibility for extension or permanent employment- Gain experience working for a well known brandWhat will you be doing?- De-escalating driver issues daily- Assisting drivers with use of the app - Answering with general inquiries from drivers coming into the hub - In person customer service and tech support with driver app - Using four separate platforms daily to record interactions with driversWho are you?- Bilingual (French & English)- Excellent communication both written and verbal - Comfortable dealing with drivers in person as you will be working out of a hub office in Mississauga near the airport- Calm and collected with experience de-escalating issues- Previous customer service experience preferably in a tech support role- Comfortable using multiple platforms and an excellent multitasker If this sounds like you let's connect!To apply: 1. Apply directly to the posting at www.randstad.ca2. Email your resume to navpreet.sandhu@randstad.ca to be considered AdvantagesWhy do you want the job?- Work for a well known North American company in the tech industry - Competitive pay $19.00 hourly- Regular business hours Monday to Friday 9:00 am to 5:00 pm (no weekends) - 6 month contract with possibility for extension or permanent employment- Gain experience working for a well known brandResponsibilitiesWhat will you be doing?- De-escalating driver issues daily- Assisting drivers with use of the app - Answering with general inquiries from drivers coming into the hub - In person customer service and tech support with driver app - Using four separate platforms daily to record interactions with driversQualificationsWho are you?- Bilingual (french & english)- Excellent communication both written and verbal - Comfortable dealing with drivers in person as you will be working out of a hub office in Mississauga near the airport- Calm and collected with experience de-escalating issues- Previous customer service experience preferably in a tech support role- Comfortable using multiple platforms and an excellent multitasker SummaryAre you tech savvy with a passion for helping people? Are you looking to work for a forward thinking tech company? Let's connect!A tech company in Mississauga is looking for a fluent Bilingual (french & english)l Tech Support Representatives to join the team on a contract basis for 6 months. The opportunity is starting at the end of February. Why do you want the job?- Work for a well known North American company in the tech industry - Competitive pay $19.00 hourly- Regular business hours Monday to Friday 9:00 am to 5:00 pm (no weekends) - 6 month contract with possibility for extension or permanent employment- Gain experience working for a well known brandWhat will you be doing? - De-escalating driver issues with online app through mobile and laptop - Use four platforms to help drivers with appointments, driver profiles, recording interactions and internal dialogue - In person support for drivers who would like their voices heard - Issues may include lack of rides and/or tech support with using the app Who are you?- Bilingual or multilingual (French, Arabic, Hindi/Punjabi)- Excellent communication both written and verbal - Comfortable dealing with drivers in person as you will be working out of a hub office in Mississauga near the airport- Calm and collected with experience de-escalating issues- Previous customer service experience preferably in a tech support role- Comfortable using multiple platforms and an excellent multitasker If this sounds like you let's connect!To apply: 1. Apply directly to the posting at www.randstad.ca2. Email your resume to navpreet.sandhu@randstad.ca to be considered Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you tech savvy with a passion for helping people? Are you looking to work for a forward thinking tech company? Let's connect!A tech company in Mississauga is looking for A Bilingual (FLUENT FRENCH & ENGLISH) Tech Support Representatives to join the team on a contract basis for 6 months. The opportunity is starting at the end of February. Why do you want the job?- Work for a well known North American company in the tech industry - Competitive pay $19.00 hourly- Regular business hours Monday to Friday 9:00 am to 5:00 pm (no weekends) - 6 month contract with possibility for extension or permanent employment- Gain experience working for a well known brandWhat will you be doing?- De-escalating driver issues daily- Assisting drivers with use of the app - Answering with general inquiries from drivers coming into the hub - In person customer service and tech support with driver app - Using four separate platforms daily to record interactions with driversWho are you?- Bilingual (French & English)- Excellent communication both written and verbal - Comfortable dealing with drivers in person as you will be working out of a hub office in Mississauga near the airport- Calm and collected with experience de-escalating issues- Previous customer service experience preferably in a tech support role- Comfortable using multiple platforms and an excellent multitasker If this sounds like you let's connect!To apply: 1. Apply directly to the posting at www.randstad.ca2. Email your resume to navpreet.sandhu@randstad.ca to be considered AdvantagesWhy do you want the job?- Work for a well known North American company in the tech industry - Competitive pay $19.00 hourly- Regular business hours Monday to Friday 9:00 am to 5:00 pm (no weekends) - 6 month contract with possibility for extension or permanent employment- Gain experience working for a well known brandResponsibilitiesWhat will you be doing?- De-escalating driver issues daily- Assisting drivers with use of the app - Answering with general inquiries from drivers coming into the hub - In person customer service and tech support with driver app - Using four separate platforms daily to record interactions with driversQualificationsWho are you?- Bilingual (french & english)- Excellent communication both written and verbal - Comfortable dealing with drivers in person as you will be working out of a hub office in Mississauga near the airport- Calm and collected with experience de-escalating issues- Previous customer service experience preferably in a tech support role- Comfortable using multiple platforms and an excellent multitasker SummaryAre you tech savvy with a passion for helping people? Are you looking to work for a forward thinking tech company? Let's connect!A tech company in Mississauga is looking for a fluent Bilingual (french & english)l Tech Support Representatives to join the team on a contract basis for 6 months. The opportunity is starting at the end of February. Why do you want the job?- Work for a well known North American company in the tech industry - Competitive pay $19.00 hourly- Regular business hours Monday to Friday 9:00 am to 5:00 pm (no weekends) - 6 month contract with possibility for extension or permanent employment- Gain experience working for a well known brandWhat will you be doing? - De-escalating driver issues with online app through mobile and laptop - Use four platforms to help drivers with appointments, driver profiles, recording interactions and internal dialogue - In person support for drivers who would like their voices heard - Issues may include lack of rides and/or tech support with using the app Who are you?- Bilingual or multilingual (French, Arabic, Hindi/Punjabi)- Excellent communication both written and verbal - Comfortable dealing with drivers in person as you will be working out of a hub office in Mississauga near the airport- Calm and collected with experience de-escalating issues- Previous customer service experience preferably in a tech support role- Comfortable using multiple platforms and an excellent multitasker If this sounds like you let's connect!To apply: 1. Apply directly to the posting at www.randstad.ca2. Email your resume to navpreet.sandhu@randstad.ca to be considered Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Hamilton, Ontario
      • Permanent
      Randstad is Hiring Bilingual Chargeback Analysts for a company in the Financial industry in the greater Toronto area!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? Do you have any experience in Fraud investigation, risk analysis or collections? If you answered "yes" to any of the above, then this opportunity is for you! This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of June 14th 2021What(Job title)?- Bilingual Chargeback Analyst (Call Center Setting)Where?- Work from home (Must be in GTA, or surrounding area)When?- Training starts June 14th 2021Hours of Operation:Monday - Friday 8 AM - 6 PM (rotational shifts)Pay rate:$20.50/hour Advantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and analyst experience - Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Receive inbound calls from clients and complete outbound calls for investigation purposes- Review and analyze Fraud and Non-Fraud Cases for chargeback opportunities.- Provide exceptional customer service while responding to all inbound/outbound inquiries- Be responsible for all the phases of the chargeback lifecycle - Respond to all merchant challenges and assess next steps- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team- Enter customer feedback and update their existing accounts with their dispute status Qualifications- Fluently bilingual in both English and French (Strong Written and verbal communication skills) - Good analytical and problem solving skills, negotiation skills, and judgement skills- Minimum 1 year of fraud Detection/investigation experience- Minimum of 1-2 years of credit card and/or financial experience- 1-2 years Customer Service experienceHere's how you can apply:1) apply directly on randstad.ca, or through this posting2) Email your interest and resume to christopher.chevrier@randstad.ca, please use "Bilingual Chargeback Analyst" as the subjectSummaryBilingual Chargeback Analyst Starting as of June 14th 2021 Monday-Friday from 8am to 6pm (rotational shifts)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Randstad is Hiring Bilingual Chargeback Analysts for a company in the Financial industry in the greater Toronto area!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? Do you have any experience in Fraud investigation, risk analysis or collections? If you answered "yes" to any of the above, then this opportunity is for you! This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of June 14th 2021What(Job title)?- Bilingual Chargeback Analyst (Call Center Setting)Where?- Work from home (Must be in GTA, or surrounding area)When?- Training starts June 14th 2021Hours of Operation:Monday - Friday 8 AM - 6 PM (rotational shifts)Pay rate:$20.50/hour Advantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and analyst experience - Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Receive inbound calls from clients and complete outbound calls for investigation purposes- Review and analyze Fraud and Non-Fraud Cases for chargeback opportunities.- Provide exceptional customer service while responding to all inbound/outbound inquiries- Be responsible for all the phases of the chargeback lifecycle - Respond to all merchant challenges and assess next steps- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team- Enter customer feedback and update their existing accounts with their dispute status Qualifications- Fluently bilingual in both English and French (Strong Written and verbal communication skills) - Good analytical and problem solving skills, negotiation skills, and judgement skills- Minimum 1 year of fraud Detection/investigation experience- Minimum of 1-2 years of credit card and/or financial experience- 1-2 years Customer Service experienceHere's how you can apply:1) apply directly on randstad.ca, or through this posting2) Email your interest and resume to christopher.chevrier@randstad.ca, please use "Bilingual Chargeback Analyst" as the subjectSummaryBilingual Chargeback Analyst Starting as of June 14th 2021 Monday-Friday from 8am to 6pm (rotational shifts)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Mississauga, Ontario
      • Permanent
      • $44,000 per year
      Are you looking to grow your career in customer service? Do you enjoy working in a fast-paced environment? Do you have a passion for problem-solving? Are you Bilingual in French and English? Then we have the job for you!Randstad is looking for a Bilingual Customer Service Representative to work for a well-known retail company in their head office call center dealing with both clients and customers. This is a permanent opportunity with lots of room for growth. To find out more about this role, read below!Hours of operation: Monday – Friday 8:30am – 5:00pm (NO WEEKENDS)Salary: 44kLocation: Mississauga (Queen and Britannia)Transit accessible and close to major highways Working from home! (Training will be in office)Free parking Vacation + Sick DaysBenefits Room for development Advantages- Temporary to Permanent opportunity (3-6 months temp)- Monday – Friday Full time hours (NO WEEKENDS!)- Competitive Salary (44k)- Mississauga location- Free parking onsite- Work from home!- Once taken on permanently you will get vacation, benefits, besion, and bonus!- Growth and career developmentResponsibilitiesJob duties of a Bilingual Customer Service Representative are, but not limited to:- Taking inbound calls from high volume of from retailers - Create, process and maintain orders, contracts and returns- Process and communicate status of orders to dealers and sales reps - Order fulfillment - Monitor order reports - Provide product knowledge on all products - Handle inquiries related to credit, debit and cancelled requests Qualifications- Bilingual in French and English both written and verbally- SAP experience is a MUST!- Minimum 2 years customer service experience- Retail experience is an asset - Proficient with Microsoft excel - Good team player and comfortable working under pressureSummaryIf this sounds like you, apply today!1) Apply online2) Send a copy of your resume to Anastasia.kourniotis@randstad.ca and mention Bilingual Customer Service Mississauga Looking forward to hearing from you.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking to grow your career in customer service? Do you enjoy working in a fast-paced environment? Do you have a passion for problem-solving? Are you Bilingual in French and English? Then we have the job for you!Randstad is looking for a Bilingual Customer Service Representative to work for a well-known retail company in their head office call center dealing with both clients and customers. This is a permanent opportunity with lots of room for growth. To find out more about this role, read below!Hours of operation: Monday – Friday 8:30am – 5:00pm (NO WEEKENDS)Salary: 44kLocation: Mississauga (Queen and Britannia)Transit accessible and close to major highways Working from home! (Training will be in office)Free parking Vacation + Sick DaysBenefits Room for development Advantages- Temporary to Permanent opportunity (3-6 months temp)- Monday – Friday Full time hours (NO WEEKENDS!)- Competitive Salary (44k)- Mississauga location- Free parking onsite- Work from home!- Once taken on permanently you will get vacation, benefits, besion, and bonus!- Growth and career developmentResponsibilitiesJob duties of a Bilingual Customer Service Representative are, but not limited to:- Taking inbound calls from high volume of from retailers - Create, process and maintain orders, contracts and returns- Process and communicate status of orders to dealers and sales reps - Order fulfillment - Monitor order reports - Provide product knowledge on all products - Handle inquiries related to credit, debit and cancelled requests Qualifications- Bilingual in French and English both written and verbally- SAP experience is a MUST!- Minimum 2 years customer service experience- Retail experience is an asset - Proficient with Microsoft excel - Good team player and comfortable working under pressureSummaryIf this sounds like you, apply today!1) Apply online2) Send a copy of your resume to Anastasia.kourniotis@randstad.ca and mention Bilingual Customer Service Mississauga Looking forward to hearing from you.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Mississauga, Ontario
      • Contract
      Are you tech savvy with strong problem-solving skills? Are you looking for an opportunity to work in a dynamic environment? Do you want to work for an innovative market-leader in Canada? If you answered yes to these questions, keep reading! A company in the heating and ventilating industry is looking for a French/English Technical Customer Support Representative to join their Mississauga team on a permanent basis WORK FROM HOME!Job details:-3 month contract with possible permanency and contract extension-Monday-Friday, 8am-5pm-Work from home- permanently-$22-23$/hour Why do you want to be the next French/English Technical Customer Support Representative?-Contract Opportunity with possible extension & perm -Regular business hours Monday-Friday-Conveniently located in Mississauga What you will be doing as a French/English Technical Customer Support Representative-Provide phone support for the distribution and installation team-Handle all consumer inquiries in regards company product-Utilize problem-solving skills to handle any issue in an efficient manner-Log all calls and complaints, escalate if necessary -Liaise between departments, and assist in additional tasks as needed  Travel occasionally to field to obtain firsthand knowledge of needs of customer, methods ofinstallation, and use of product. Maintain strong product knowledge and awareness of technical issues with products. Initiate product complaint notices in our quality system (CIF). Approve, to authorized level, warranty shipments and field work. Monitor marketing literature, installation, and specification sheets for accuracy. Update parts guide and online parts systems. Initiate engineering change orders for new service parts (ECR/ECO).Are you qualified to be the next French/English Technical Customer Support Representative?-Fluently bilingual in French and English-Strong oral and written skills in French and English-5+ years of experience in customer service or order desk-Experience in manufacturing or distribution and in a technical environment an asset- Minimum of three years’ experience dealing with electro-mechanical troubleshooting orconstruction/remodeling trades, performing installations, training, or service.-Heating and ventilating experience an asset-Strong organizational skills with the ability to multitask in a fast-paced environment -  Knowledge of electrical and mechanical codes and industry standards.- Proficient with Microsoft Office software (Word, Excel, Access).- Experience using a CRM system; SalesForce is preferred.- Experience with wireless technology, SMART phones and other emerging technology is preferred.If you are passionate about customer service and technical support, apply now! If you are fully fluent in French, apply now! If you are seeking a permanent opportunity with room for growth, apply now! Apply online directly, or send your resume to navpreet.sandhu@randstad.caNav SandhuAdvantagesWhy do you want to be the next French/English Technical Customer Support Representative?-Contract Opportunity with possible extension & perm -Regular business hours Monday-Friday-Conveniently located in Mississauga ResponsibilitiesWhat you will be doing as a French/English Technical Customer Support Representative-Provide phone support for the distribution and installation team-Handle all consumer inquiries in regards company product-Utilize problem-solving skills to handle any issue in an efficient manner-Log all calls and complaints, escalate if necessary -Liaise between departments, and assist in additional tasks as needed  Travel occasionally to field to obtain firsthand knowledge of needs of customer, methods ofinstallation, and use of product. Maintain strong product knowledge and awareness of technical issues with products. Initiate product complaint notices in our quality system (CIF). Approve, to authorized level, warranty shipments and field work. Monitor marketing literature, installation, and specification sheets for accuracy. Update parts guide and online parts systems. Initiate engineering change orders for new service parts (ECR/ECO).QualificationsAre you qualified to be the next French/English Technical Customer Support Representative?-Fluently bilingual in French and English-Strong oral and written skills in French and English-5+ years of experience in customer service or order desk-Experience in manufacturing or distribution and in a technical environment an asset- Minimum of three years’ experience dealing with electro-mechanical troubleshooting orconstruction/remodeling trades, performing installations, training, or service.-Heating and ventilating experience an asset-Strong organizational skills with the ability to multitask in a fast-paced environment -  Knowledge of electrical and mechanical codes and industry standards.- Proficient with Microsoft Office software (Word, Excel, Access).- Experience using a CRM system; SalesForce is preferred.- Experience with wireless technology, SMART phones and other emerging technology is preferredSummaryThe Product Expert will assist customers with a high degree of professionalism to resolve all of theirtechnical needs with our products. This role will use their strong product knowledge and expertise toaddress issues related to product suitability and performance, installation, warranty repair, andtroubleshooting.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you tech savvy with strong problem-solving skills? Are you looking for an opportunity to work in a dynamic environment? Do you want to work for an innovative market-leader in Canada? If you answered yes to these questions, keep reading! A company in the heating and ventilating industry is looking for a French/English Technical Customer Support Representative to join their Mississauga team on a permanent basis WORK FROM HOME!Job details:-3 month contract with possible permanency and contract extension-Monday-Friday, 8am-5pm-Work from home- permanently-$22-23$/hour Why do you want to be the next French/English Technical Customer Support Representative?-Contract Opportunity with possible extension & perm -Regular business hours Monday-Friday-Conveniently located in Mississauga What you will be doing as a French/English Technical Customer Support Representative-Provide phone support for the distribution and installation team-Handle all consumer inquiries in regards company product-Utilize problem-solving skills to handle any issue in an efficient manner-Log all calls and complaints, escalate if necessary -Liaise between departments, and assist in additional tasks as needed  Travel occasionally to field to obtain firsthand knowledge of needs of customer, methods ofinstallation, and use of product. Maintain strong product knowledge and awareness of technical issues with products. Initiate product complaint notices in our quality system (CIF). Approve, to authorized level, warranty shipments and field work. Monitor marketing literature, installation, and specification sheets for accuracy. Update parts guide and online parts systems. Initiate engineering change orders for new service parts (ECR/ECO).Are you qualified to be the next French/English Technical Customer Support Representative?-Fluently bilingual in French and English-Strong oral and written skills in French and English-5+ years of experience in customer service or order desk-Experience in manufacturing or distribution and in a technical environment an asset- Minimum of three years’ experience dealing with electro-mechanical troubleshooting orconstruction/remodeling trades, performing installations, training, or service.-Heating and ventilating experience an asset-Strong organizational skills with the ability to multitask in a fast-paced environment -  Knowledge of electrical and mechanical codes and industry standards.- Proficient with Microsoft Office software (Word, Excel, Access).- Experience using a CRM system; SalesForce is preferred.- Experience with wireless technology, SMART phones and other emerging technology is preferred.If you are passionate about customer service and technical support, apply now! If you are fully fluent in French, apply now! If you are seeking a permanent opportunity with room for growth, apply now! Apply online directly, or send your resume to navpreet.sandhu@randstad.caNav SandhuAdvantagesWhy do you want to be the next French/English Technical Customer Support Representative?-Contract Opportunity with possible extension & perm -Regular business hours Monday-Friday-Conveniently located in Mississauga ResponsibilitiesWhat you will be doing as a French/English Technical Customer Support Representative-Provide phone support for the distribution and installation team-Handle all consumer inquiries in regards company product-Utilize problem-solving skills to handle any issue in an efficient manner-Log all calls and complaints, escalate if necessary -Liaise between departments, and assist in additional tasks as needed  Travel occasionally to field to obtain firsthand knowledge of needs of customer, methods ofinstallation, and use of product. Maintain strong product knowledge and awareness of technical issues with products. Initiate product complaint notices in our quality system (CIF). Approve, to authorized level, warranty shipments and field work. Monitor marketing literature, installation, and specification sheets for accuracy. Update parts guide and online parts systems. Initiate engineering change orders for new service parts (ECR/ECO).QualificationsAre you qualified to be the next French/English Technical Customer Support Representative?-Fluently bilingual in French and English-Strong oral and written skills in French and English-5+ years of experience in customer service or order desk-Experience in manufacturing or distribution and in a technical environment an asset- Minimum of three years’ experience dealing with electro-mechanical troubleshooting orconstruction/remodeling trades, performing installations, training, or service.-Heating and ventilating experience an asset-Strong organizational skills with the ability to multitask in a fast-paced environment -  Knowledge of electrical and mechanical codes and industry standards.- Proficient with Microsoft Office software (Word, Excel, Access).- Experience using a CRM system; SalesForce is preferred.- Experience with wireless technology, SMART phones and other emerging technology is preferredSummaryThe Product Expert will assist customers with a high degree of professionalism to resolve all of theirtechnical needs with our products. This role will use their strong product knowledge and expertise toaddress issues related to product suitability and performance, installation, warranty repair, andtroubleshooting.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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