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        • Mont-Royal, Québec
        • Contract
        A great opportunity is available for customer service agents and data entry experience! We are looking for a BILINGUAL booking agent for a full time or a part-time position. As a booking agent, your main responsibility will be to answer calls and to contact customers from an existing list of clients in order to book a check-up appointment with them before the end of their lease. No sales! It is a customer service position!Position: Customer Service AgentSalary: 15,50$/hrSchedule you must be available: Monday-Friday - 9am to 8pm (different possibilities in terms of shifts)Full time position or Part-time (25 hours per week) AdvantagesWhat are the advantages?- Being part of a dynamic team- Advancement opportunities- Work from home position (temporary due to covid-19)- Temporary to permanent position- Monthly group activities-Weekends off!ResponsibilitiesAs a booking agent, your main responsibility will be to answer calls and to contact customers from an existing list of clients in order to book a check-up appointment with them before the end of their lease. Qualifications What are the requirement for this position?- 1 year experience in a similar role in customer service- Perfectly bilingual (english - french)- Good sense of customer service, dynamic, good energy;- We are looking for someone who is autonomous- Positive and respectful attitude- If you have experience or a diploma in logistic, is a must SummaryPosition: Customer Service AgentSalary: 15,50$/hrSchedule you must be available: Monday-Friday - 9am to 8pm (different possibilities in terms of shifts)Are you interested, or do you know someone who would be interested? Do not wait! Send us your CV with the subject line "Booking agent" Please specify whether you are a part-time or full-time Karen, Hakeem, Catherinecatherine.asselin@randstad.ca
        A great opportunity is available for customer service agents and data entry experience! We are looking for a BILINGUAL booking agent for a full time or a part-time position. As a booking agent, your main responsibility will be to answer calls and to contact customers from an existing list of clients in order to book a check-up appointment with them before the end of their lease. No sales! It is a customer service position!Position: Customer Service AgentSalary: 15,50$/hrSchedule you must be available: Monday-Friday - 9am to 8pm (different possibilities in terms of shifts)Full time position or Part-time (25 hours per week) AdvantagesWhat are the advantages?- Being part of a dynamic team- Advancement opportunities- Work from home position (temporary due to covid-19)- Temporary to permanent position- Monthly group activities-Weekends off!ResponsibilitiesAs a booking agent, your main responsibility will be to answer calls and to contact customers from an existing list of clients in order to book a check-up appointment with them before the end of their lease. Qualifications What are the requirement for this position?- 1 year experience in a similar role in customer service- Perfectly bilingual (english - french)- Good sense of customer service, dynamic, good energy;- We are looking for someone who is autonomous- Positive and respectful attitude- If you have experience or a diploma in logistic, is a must SummaryPosition: Customer Service AgentSalary: 15,50$/hrSchedule you must be available: Monday-Friday - 9am to 8pm (different possibilities in terms of shifts)Are you interested, or do you know someone who would be interested? Do not wait! Send us your CV with the subject line "Booking agent" Please specify whether you are a part-time or full-time Karen, Hakeem, Catherinecatherine.asselin@randstad.ca
        • Laval, Québec
        • Contract
        • $19.00 per hour
        Our partner, a major player in the field of laboratory services, is looking for a customer support agent to join its team in Laval. This is a full time position 37.5 hrs / week.Schedule from Monday to Friday from 12:00 to 20:00 and Saturday and Sunday on rotation. Evening and weekend premiumSalary $19.001-month contract Start working as soon as possible!Advantages- Structured environment- Free parking or easy access to public transportation. - Evening and weekend incentives. - Casual dress code (e.g. wearing jeans to work every day) - Dynamic work environment- Great team and colleagues- Work that has a positive impact or plays a role in society- On-site work at the Laval office Responsibilities- Respond to customer calls to provide support on services offered - Receive and process orders in a timely manner - Entering data and updating databases - Scheduling appointments with patients and service centers- Handling invoicing and keeping client recordsQualifications- Fluently bilingual in English and French (both spoken and written).- Excellent written and verbal communication skills.- Excellent customer service skills - Demonstrated analytical skills and strategic thinking.- Adaptability and self-reliance. - Team oriented and able to manage priorities- Minimum 2 years of customer service experience- Possibility to commute to Laval. On-site work SummaryAre you interested in the position? Send us your CV directly with the subject "Customer Medical Care Officer - Laval"We look forward to discussing this opportunity with you,Karen, Hakeem, Catherine karen.leiton@randstad.cahakeem.caron@randstad.cacatherine.asselin@randstad.ca
        Our partner, a major player in the field of laboratory services, is looking for a customer support agent to join its team in Laval. This is a full time position 37.5 hrs / week.Schedule from Monday to Friday from 12:00 to 20:00 and Saturday and Sunday on rotation. Evening and weekend premiumSalary $19.001-month contract Start working as soon as possible!Advantages- Structured environment- Free parking or easy access to public transportation. - Evening and weekend incentives. - Casual dress code (e.g. wearing jeans to work every day) - Dynamic work environment- Great team and colleagues- Work that has a positive impact or plays a role in society- On-site work at the Laval office Responsibilities- Respond to customer calls to provide support on services offered - Receive and process orders in a timely manner - Entering data and updating databases - Scheduling appointments with patients and service centers- Handling invoicing and keeping client recordsQualifications- Fluently bilingual in English and French (both spoken and written).- Excellent written and verbal communication skills.- Excellent customer service skills - Demonstrated analytical skills and strategic thinking.- Adaptability and self-reliance. - Team oriented and able to manage priorities- Minimum 2 years of customer service experience- Possibility to commute to Laval. On-site work SummaryAre you interested in the position? Send us your CV directly with the subject "Customer Medical Care Officer - Laval"We look forward to discussing this opportunity with you,Karen, Hakeem, Catherine karen.leiton@randstad.cahakeem.caron@randstad.cacatherine.asselin@randstad.ca
        • Laval, Québec
        • Permanent
        • $17 per year
        Are you looking for a job that can start next Monday?Are you interested in the automotive industry and want to enter this industry in customer service?Do you perform in a work environment where the pace is high and you love to provide quality service to your customers?If so… we have the perfect job for you!We are looking for a bilingual call center agent who wishes to work from home until further notice. When the situation is restored, you will be able to work from the office with the large customer service team.You will have the chance to work for a company that itself develops and manages its automotive glass distribution centers, technology platforms and retail networks.As an automotive glass expert, the call center agents take charge of the complaints process and provide quality bilingual customer service. They will have to manage the accounts payable and receivable service as well.AdvantagesThe advantages are:- Permanent position-Offers the complete equipment for teleworking- Salary of $ 17 / hrs- Be part of a team of 20 hardworking and motivated people- Schedule from Monday to Friday (sometimes Saturday) for a total of 37.5 hours / weekResponsibilitiesThe tasks related to the call center agent position are:-Respond to incoming calls and emails from customers with questions regarding their broken auto glass- Go through the complaints process with customers over the phone-Advise clients throughout the claims process and manage issues related to glass breakage claims-Offer a quality and professional service-Verification of invoices related to broken glass repairs- Select the service center according to the customer's locationQualificationsInterested in this position? The ideal candidate for this position should possess the following skills:-Be perfectly bilingual (most calls will be in English)-Have relevant experience in customer service and call center- Have a strong interest in the automotive and insurance industry-Knowledge of Word, Excel, Outlook and Internet software-Management of a high rate of incoming calls-Wants to acquire new knowledge quickly-Be available Monday to Friday from 7 a.m. to 9 p.m. and sometimes Saturday from 8 a.m. to 5 p.m.SummaryPosition: Call center customer service advisorSalary: $ 17 / hrsLocation: telecommuting, later in LavalDuration: permanent jobSchedule: you must be available Monday to Friday from 7 a.m. to 9 p.m. and sometimes Saturday from 8 a.m. to 5 p.m.Do you think you are the ideal candidate? Are you available to start next Monday? If so, you can send me your updated CV to the following address: karell.fucile@randstad.ca or apply directly on the Randstad website. See you soon!
        Are you looking for a job that can start next Monday?Are you interested in the automotive industry and want to enter this industry in customer service?Do you perform in a work environment where the pace is high and you love to provide quality service to your customers?If so… we have the perfect job for you!We are looking for a bilingual call center agent who wishes to work from home until further notice. When the situation is restored, you will be able to work from the office with the large customer service team.You will have the chance to work for a company that itself develops and manages its automotive glass distribution centers, technology platforms and retail networks.As an automotive glass expert, the call center agents take charge of the complaints process and provide quality bilingual customer service. They will have to manage the accounts payable and receivable service as well.AdvantagesThe advantages are:- Permanent position-Offers the complete equipment for teleworking- Salary of $ 17 / hrs- Be part of a team of 20 hardworking and motivated people- Schedule from Monday to Friday (sometimes Saturday) for a total of 37.5 hours / weekResponsibilitiesThe tasks related to the call center agent position are:-Respond to incoming calls and emails from customers with questions regarding their broken auto glass- Go through the complaints process with customers over the phone-Advise clients throughout the claims process and manage issues related to glass breakage claims-Offer a quality and professional service-Verification of invoices related to broken glass repairs- Select the service center according to the customer's locationQualificationsInterested in this position? The ideal candidate for this position should possess the following skills:-Be perfectly bilingual (most calls will be in English)-Have relevant experience in customer service and call center- Have a strong interest in the automotive and insurance industry-Knowledge of Word, Excel, Outlook and Internet software-Management of a high rate of incoming calls-Wants to acquire new knowledge quickly-Be available Monday to Friday from 7 a.m. to 9 p.m. and sometimes Saturday from 8 a.m. to 5 p.m.SummaryPosition: Call center customer service advisorSalary: $ 17 / hrsLocation: telecommuting, later in LavalDuration: permanent jobSchedule: you must be available Monday to Friday from 7 a.m. to 9 p.m. and sometimes Saturday from 8 a.m. to 5 p.m.Do you think you are the ideal candidate? Are you available to start next Monday? If so, you can send me your updated CV to the following address: karell.fucile@randstad.ca or apply directly on the Randstad website. See you soon!
        • Saint-Laurent, Québec
        • Contract
        Do you have strong customer service skills? Do you have previous sales experience? We're looking for individuals who would be interested in developing their professional experience further in a Bilingual Customer Service role with our client in Montreal.As a Bilingual Customer Service Representative, you will be providing pre-sales and post-sales support.AdvantagesWork for one of Canada's largest insurance and financial services companies3-month contractPotential for extensionMonday to Friday$19/hourStart date: April 20th, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:* Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions* Answering customer inquiries and providing solutions as needed* Other customer service support tasks as requiredQualifications• Bilingual in French and English• Minimum 1 year of customer service/call centre experience• Sales experience a strong asset• Attention to detail• Ability to adapt quickly and comfortably to changeSummaryIf you're interested in the Bilingual Customer Service Representative role, please apply online at www.randstad. Qualified candidates will be contacted.
        Do you have strong customer service skills? Do you have previous sales experience? We're looking for individuals who would be interested in developing their professional experience further in a Bilingual Customer Service role with our client in Montreal.As a Bilingual Customer Service Representative, you will be providing pre-sales and post-sales support.AdvantagesWork for one of Canada's largest insurance and financial services companies3-month contractPotential for extensionMonday to Friday$19/hourStart date: April 20th, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:* Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions* Answering customer inquiries and providing solutions as needed* Other customer service support tasks as requiredQualifications• Bilingual in French and English• Minimum 1 year of customer service/call centre experience• Sales experience a strong asset• Attention to detail• Ability to adapt quickly and comfortably to changeSummaryIf you're interested in the Bilingual Customer Service Representative role, please apply online at www.randstad. Qualified candidates will be contacted.
        • Kirkland, Québec
        • Permanent
        • $17 - $21 per year
        Would you like to work from home during Covid? Do you enjoy collecting but are looking for a more human approach?We are looking for a few candidates who are customer service specialists to join a collections team. This position will be expected to proactively and professionally engage with customers to resolve outstanding balances on their accounts. Key characteristics of a successful Customer Service Specialist include: excellent communication skills, ability to prioritize, empathy, active listening, and appropriate technical business skills.Advantages- Remote interview process and remote training (must be available to work in Kirkland after Covid)- Permanent employment- Salary of $17 to $21 per hour + monthly bonus - 2 weeks vacation after the first year- Friendly and supportive team- Free gym on site- Lounge - Ping-Pong table- Cafeteria on the first floor- 37.5 hour work week (Sunday off)- Ongoing training- Full insurance after 3 months- Free parking- outdoor terrace- possibility of career developmentResponsibilities- Communicate effectively with consumers in a professional and fair manner to evaluate accounts.- Maintain and manage the file queue in accordance with applicable regulations.- Provide requested correspondence and/or account documentation and follow up to ensure receipt.- Resolve questions, discrepancies and concerns. Want to join a company located anywhere in the world?Qualifications- High school diploma or equivalent- 2 years experience in debt collection, preferably in a debt collection agency- Must have a car to get to the location when possible (difficult to access by public transportation / free parking) Ville Saint-Laurent- Fluently bilingual (English/French).- Empathetic, good listening skills and good customer service skills- Available on weekdaysSummaryDo you think this position is for you? Are you ready for a new challenge? Send us your updated resume to amelie.laprise@randstad.ca or call us at 514-350-1006
        Would you like to work from home during Covid? Do you enjoy collecting but are looking for a more human approach?We are looking for a few candidates who are customer service specialists to join a collections team. This position will be expected to proactively and professionally engage with customers to resolve outstanding balances on their accounts. Key characteristics of a successful Customer Service Specialist include: excellent communication skills, ability to prioritize, empathy, active listening, and appropriate technical business skills.Advantages- Remote interview process and remote training (must be available to work in Kirkland after Covid)- Permanent employment- Salary of $17 to $21 per hour + monthly bonus - 2 weeks vacation after the first year- Friendly and supportive team- Free gym on site- Lounge - Ping-Pong table- Cafeteria on the first floor- 37.5 hour work week (Sunday off)- Ongoing training- Full insurance after 3 months- Free parking- outdoor terrace- possibility of career developmentResponsibilities- Communicate effectively with consumers in a professional and fair manner to evaluate accounts.- Maintain and manage the file queue in accordance with applicable regulations.- Provide requested correspondence and/or account documentation and follow up to ensure receipt.- Resolve questions, discrepancies and concerns. Want to join a company located anywhere in the world?Qualifications- High school diploma or equivalent- 2 years experience in debt collection, preferably in a debt collection agency- Must have a car to get to the location when possible (difficult to access by public transportation / free parking) Ville Saint-Laurent- Fluently bilingual (English/French).- Empathetic, good listening skills and good customer service skills- Available on weekdaysSummaryDo you think this position is for you? Are you ready for a new challenge? Send us your updated resume to amelie.laprise@randstad.ca or call us at 514-350-1006
        • Mont-Royal, Québec
        • Contract
        Does working for a large Canadian company appeal to you? Are you a dynamic person? Are you passionate about customer service? Well this job is for you!Randstad is looking for Bilingual Customer Service Agents to work from home for a company located in Montreal.Salary: $ 17 per hourStart of employment: as soon as possible6-month contractHours: Must be available to work rotational hours between Monday-Sunday, 6:00AM - 10:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days offAdvantages- Work in a dynamic team- Work for a large company- Competitive salary- Fast hiring processResponsibilitiesVoici les tâches que vous aurez à accomplir en tant qu’agent en service à la clientèle à la maison :- Déterminer les besoins des clients.- Répondre aux demandes d’information par courriel- Assigner les billets aux différents groupes selon la nature de la demande- Réaliser le suivi auprès des demandeurs.Qualifications• Have a good capacity for synthesis• Being able to work in a constantly changing environment• Have a certain flexibility on the work schedule• Customer service experience• French / English bilingualism• Good communication skillsSummaryLocation: Temporary work at home due to Covid-19.Salary: $ 17 per hourSchedule: Be available Monday to Sunday from 6 am to 10 pm. - (full-time)Start of employment: as soon as possible6-month contractAre you interested in the position? Send us your CV directly to hakee.caron@randstad.ca with the subject line "Customer service agent"We look forward to discussing this opportunity with you,Karen, Charles, Hakeemkaren.leiton@randstad.cacharles-etienne.meloche@randstad.cahakeem.caron@randstad.ca
        Does working for a large Canadian company appeal to you? Are you a dynamic person? Are you passionate about customer service? Well this job is for you!Randstad is looking for Bilingual Customer Service Agents to work from home for a company located in Montreal.Salary: $ 17 per hourStart of employment: as soon as possible6-month contractHours: Must be available to work rotational hours between Monday-Sunday, 6:00AM - 10:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days offAdvantages- Work in a dynamic team- Work for a large company- Competitive salary- Fast hiring processResponsibilitiesVoici les tâches que vous aurez à accomplir en tant qu’agent en service à la clientèle à la maison :- Déterminer les besoins des clients.- Répondre aux demandes d’information par courriel- Assigner les billets aux différents groupes selon la nature de la demande- Réaliser le suivi auprès des demandeurs.Qualifications• Have a good capacity for synthesis• Being able to work in a constantly changing environment• Have a certain flexibility on the work schedule• Customer service experience• French / English bilingualism• Good communication skillsSummaryLocation: Temporary work at home due to Covid-19.Salary: $ 17 per hourSchedule: Be available Monday to Sunday from 6 am to 10 pm. - (full-time)Start of employment: as soon as possible6-month contractAre you interested in the position? Send us your CV directly to hakee.caron@randstad.ca with the subject line "Customer service agent"We look forward to discussing this opportunity with you,Karen, Charles, Hakeemkaren.leiton@randstad.cacharles-etienne.meloche@randstad.cahakeem.caron@randstad.ca
        • Saint-Laurent, Québec
        • Contract
        Does working for one of the largest companies that sell eco-responsible plumbing products appeal to you? Are you a dynamic person? Are you passionate about customer service? Well this job is for you!Randstad is looking for 2 Bilingual Customer Service Agents to work from home for a company located in Montreal.Salary: $ 17 per hourHours: Monday to Friday from 11 a.m. to 7 p.m. or from 12 p.m. to 8 p.m. and Saturday from 9 a.m. to 6 p.m. (full time - 40H per week)Start of employment: as quickly as possibleTemporary to permanent principalAdvantages-Working from home during the covid-19 crisis-Be part of a dynamic team-Fast hiring process- Possibility of obtaining bonuses related to the quality of calls ResponsibilitiesHere are the tasks you will have to accomplish as a Home Customer Service Agent:- Acceptance of incoming calls concerning the company's kitchen, falsetto and vanity products- Provide high quality customer service and find solutions for customers- Solve customer issues by asking them target questions- Respond to emails and instant chatsQualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent in Montreal:- Bilingualism or advanced English (written and oral)- Comfortable with computers- Experience in customer service in a call center- Dynamism and initiative- Be independentSummaryLocation: Temporary work at home due to Covid-19.Opening hours: Monday to Friday from 11 a.m. to 7 p.m. or from 12 p.m. to 8 p.m. as well as Saturday from 9 a.m. to 6 p.m. (full time - 40H per week)Temporary to permanent positionSalary: $ 17 per hourAre you interested in the position? Send us your CV directly to hakee.caron@randstad.ca with the subject line "Customer service agent"We look forward to discussing this opportunity with you,Karen, Charles, Hakeemkaren.leiton@randstad.cacharles-etienne.meloche@randstad.cahakeem.caron@randstad.ca
        Does working for one of the largest companies that sell eco-responsible plumbing products appeal to you? Are you a dynamic person? Are you passionate about customer service? Well this job is for you!Randstad is looking for 2 Bilingual Customer Service Agents to work from home for a company located in Montreal.Salary: $ 17 per hourHours: Monday to Friday from 11 a.m. to 7 p.m. or from 12 p.m. to 8 p.m. and Saturday from 9 a.m. to 6 p.m. (full time - 40H per week)Start of employment: as quickly as possibleTemporary to permanent principalAdvantages-Working from home during the covid-19 crisis-Be part of a dynamic team-Fast hiring process- Possibility of obtaining bonuses related to the quality of calls ResponsibilitiesHere are the tasks you will have to accomplish as a Home Customer Service Agent:- Acceptance of incoming calls concerning the company's kitchen, falsetto and vanity products- Provide high quality customer service and find solutions for customers- Solve customer issues by asking them target questions- Respond to emails and instant chatsQualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent in Montreal:- Bilingualism or advanced English (written and oral)- Comfortable with computers- Experience in customer service in a call center- Dynamism and initiative- Be independentSummaryLocation: Temporary work at home due to Covid-19.Opening hours: Monday to Friday from 11 a.m. to 7 p.m. or from 12 p.m. to 8 p.m. as well as Saturday from 9 a.m. to 6 p.m. (full time - 40H per week)Temporary to permanent positionSalary: $ 17 per hourAre you interested in the position? Send us your CV directly to hakee.caron@randstad.ca with the subject line "Customer service agent"We look forward to discussing this opportunity with you,Karen, Charles, Hakeemkaren.leiton@randstad.cacharles-etienne.meloche@randstad.cahakeem.caron@randstad.ca
        • Laval, Québec
        • Permanent
        Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Laval.This is permanent full time position working as a Bilingual Customer Service Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.50/hour.Location: Laval, Quebec*position is temporarily work from home - remoteHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: April 26, 2021Advantages- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit plan ResponsibilitiesAs a Bilingual Customer Service Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to mina.albaghdadi@randstad.ca with the subject "Bilingual CSR- Laval"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Customer Service Representative (English/French) Pay Rate: $16.5/hour Start date: April 26, 2021
        Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Laval.This is permanent full time position working as a Bilingual Customer Service Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.50/hour.Location: Laval, Quebec*position is temporarily work from home - remoteHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: April 26, 2021Advantages- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit plan ResponsibilitiesAs a Bilingual Customer Service Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to mina.albaghdadi@randstad.ca with the subject "Bilingual CSR- Laval"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Customer Service Representative (English/French) Pay Rate: $16.5/hour Start date: April 26, 2021
        • Saint-Laurent, Québec
        • Contract
        We are looking for a Bilingual Customer Support Representative for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!You'll be able to provide quality customer service while solving problems and upselling solutions.Advantages- Work for a top-tier organization in the Global Corporation- Earn the competitive wage of $17.50 per hour- Monday to Friday- No weekends- Rotating shifts between 7am to 5pm- Work in St Laurent, QC- Remote work at the moment- Work full-time business hours on a 12-month assignment- Start Date: April 12th, 2021When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications• Bilingual (French and English)• College / University degree or business equivalent• Extremely customer-focused• Strong team player• Excellent telephone, organizational, and problem-solving skills• Ability to work quickly in high pressure situations• Superior interpersonal and communication skills• Ability to multi-task with keen attention to detail• Superior computer skills and technical proficiencySpécialiste Centre des relations avec la clientèle (CRS)SummaryIf you're interested in the Bilingual Customer Service Representative role in St Laurent, please apply online at www.randstad.ca. Qualified candidates will be contacted.
        We are looking for a Bilingual Customer Support Representative for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!You'll be able to provide quality customer service while solving problems and upselling solutions.Advantages- Work for a top-tier organization in the Global Corporation- Earn the competitive wage of $17.50 per hour- Monday to Friday- No weekends- Rotating shifts between 7am to 5pm- Work in St Laurent, QC- Remote work at the moment- Work full-time business hours on a 12-month assignment- Start Date: April 12th, 2021When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications• Bilingual (French and English)• College / University degree or business equivalent• Extremely customer-focused• Strong team player• Excellent telephone, organizational, and problem-solving skills• Ability to work quickly in high pressure situations• Superior interpersonal and communication skills• Ability to multi-task with keen attention to detail• Superior computer skills and technical proficiencySpécialiste Centre des relations avec la clientèle (CRS)SummaryIf you're interested in the Bilingual Customer Service Representative role in St Laurent, please apply online at www.randstad.ca. Qualified candidates will be contacted.
        • Saint-Laurent, Québec
        • Contract
        We are looking for a Bilingual Customer Support Representative for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!You'll be able to provide quality customer service while solving problems and upselling solutions.Advantages- Work for a top-tier organization in the Global Corporation- Earn the competitive wage of $17.50 per hour- Monday to Friday- No weekends- Rotating shifts between 7am to 5pm- Work in St Laurent, QC- Remote work at the moment- Work full-time business hours on a 12-month assignment- Start Date: April 5th, 2021When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications• Bilingual (French and English)• College / University degree or business equivalent• Extremely customer-focused• Strong team player• Excellent telephone, organizational, and problem-solving skills• Ability to work quickly in high pressure situations• Superior interpersonal and communication skills• Ability to multi-task with keen attention to detail• Superior computer skills and technical proficiencySpécialiste Centre des relations avec la clientèle (CRS)SummaryIf you're interested in the Bilingual Customer Service Representative role in St Laurent, please apply online at www.randstad.ca. Qualified candidates will be contacted.
        We are looking for a Bilingual Customer Support Representative for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!You'll be able to provide quality customer service while solving problems and upselling solutions.Advantages- Work for a top-tier organization in the Global Corporation- Earn the competitive wage of $17.50 per hour- Monday to Friday- No weekends- Rotating shifts between 7am to 5pm- Work in St Laurent, QC- Remote work at the moment- Work full-time business hours on a 12-month assignment- Start Date: April 5th, 2021When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications• Bilingual (French and English)• College / University degree or business equivalent• Extremely customer-focused• Strong team player• Excellent telephone, organizational, and problem-solving skills• Ability to work quickly in high pressure situations• Superior interpersonal and communication skills• Ability to multi-task with keen attention to detail• Superior computer skills and technical proficiencySpécialiste Centre des relations avec la clientèle (CRS)SummaryIf you're interested in the Bilingual Customer Service Representative role in St Laurent, please apply online at www.randstad.ca. Qualified candidates will be contacted.

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