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      • North York, Ontario
      • Permanent
      Are you a bilingual (French/English) customer service and order management professional looking for a permanent opportunity that will further your career? Are you someone who can work with minimal supervision and also demonstrate leadership? Do you pride yourself on your ability to problem-solve and deliver an excellent customer experience? If the answer is YES, we have an amazing opportunity for you! We are looking for a Sr. Bilingual (French/English) Customer Service Associate with order management experience for a leading pharmaceutical company located in Thornhill. Working as part of a lean team, the Sr. Bilingual Customer Service Associate will provide order management support for the company’s customers with a focus on French-speaking clientele. This is a permanent opportunity for a senior candidate with the right skills who is looking for a new challenge in their career. The Sr. Bilingual Customer Service Associate position is a work-from-home opportunity in the beginning; however, the successful candidate must be available to work in the company’s Thornhill office when required. We are ideally looking for an individual with the right skill set to be able to start by the first week of July 2021.AdvantagesWhat’s in it for YOU as a Sr. Bilingual Customer Service Associate? - Amazing opportunity to be a part of a global brand and begin a new chapter of your professional career - Competitive Package: 70K Annual salary - Excellent benefits and perks- Monday to Friday - 37.5-hour work with great work-life balance - Guaranteed growth for outstanding performers in the company with the great work culture- Opportunity to expand your professional network- Great location in Thornhill ResponsibilitiesWhat YOU will be doing as a Sr. Bilingual Customer Service Associate: •Order Management: completing the customer order process, creating customer accounts, order placement, refunds or exchanges, resolving customer complaints in an accurate and timely manner•Reviewing orders for pricing, products, availability, expiry dating, and discontinued items, and makes adjustments as necessary for release by end of a business day; Ensuring all regional and contract pricing is up to date •Advising sales reps and customers of backorders and processes, handling order status queries; responding to customer inquiries; directing requests and unresolved issues to the designated resource•Identifying and resolving issues that arise in the process, including After Sales Service claims •Liaising with internal departments and 4PL business partners•Responsible for customer service metrics for accounts served and relevant reporting•Developing and measures key performance indicators to determine and improve the effectiveness of customer service activities•Ensuring an efficient order management process that reduces errors and meets cycle time requirements•Building strong relationships and work effectively with internal stakeholders – Supply Chain, Master data, Finance, QA, Plants, and external 4PL partners to improve customer service process and effectivenessQualificationsWhat YOU bring to the role of Sr. Bilingual Customer Service Representative: - Bilingualism is a MUST - you can read, write and speak in both languages effectively (French and English)- Bachelor’s degree in Business Administration or Supply Chain is preferred- 6+ years customer service in pharmaceutical or CPG industries, experience in both B2B and B2C business, as well as Supply Chain is an asset- Knowledge of MS Office tools, experience in leading/ participating ERP implementation (ex. SAP) an asset- Strong customer focus, excellent interpersonal and communication skills; skillful to handle complaints- Demonstrated ability to cultivate collaborative relationships with both internal and external 4PL partners -Results-focused and driven by performance, with a keen sense of organizations and prioritization- Strong work ethic, ability to work in a fast-paced environment and multitaskSummaryIf you feel you're a great fit for this role, please apply immediately. Please send your resume directly to Aqsa Jafri at aqsa.jafri@randstad.ca and Deirdra Wadden at deirdra.wadden@randstad.ca, along with a synopsis of what you're looking for, with the subject line: Sr. Bilingual Customer Service Associate Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resumeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a bilingual (French/English) customer service and order management professional looking for a permanent opportunity that will further your career? Are you someone who can work with minimal supervision and also demonstrate leadership? Do you pride yourself on your ability to problem-solve and deliver an excellent customer experience? If the answer is YES, we have an amazing opportunity for you! We are looking for a Sr. Bilingual (French/English) Customer Service Associate with order management experience for a leading pharmaceutical company located in Thornhill. Working as part of a lean team, the Sr. Bilingual Customer Service Associate will provide order management support for the company’s customers with a focus on French-speaking clientele. This is a permanent opportunity for a senior candidate with the right skills who is looking for a new challenge in their career. The Sr. Bilingual Customer Service Associate position is a work-from-home opportunity in the beginning; however, the successful candidate must be available to work in the company’s Thornhill office when required. We are ideally looking for an individual with the right skill set to be able to start by the first week of July 2021.AdvantagesWhat’s in it for YOU as a Sr. Bilingual Customer Service Associate? - Amazing opportunity to be a part of a global brand and begin a new chapter of your professional career - Competitive Package: 70K Annual salary - Excellent benefits and perks- Monday to Friday - 37.5-hour work with great work-life balance - Guaranteed growth for outstanding performers in the company with the great work culture- Opportunity to expand your professional network- Great location in Thornhill ResponsibilitiesWhat YOU will be doing as a Sr. Bilingual Customer Service Associate: •Order Management: completing the customer order process, creating customer accounts, order placement, refunds or exchanges, resolving customer complaints in an accurate and timely manner•Reviewing orders for pricing, products, availability, expiry dating, and discontinued items, and makes adjustments as necessary for release by end of a business day; Ensuring all regional and contract pricing is up to date •Advising sales reps and customers of backorders and processes, handling order status queries; responding to customer inquiries; directing requests and unresolved issues to the designated resource•Identifying and resolving issues that arise in the process, including After Sales Service claims •Liaising with internal departments and 4PL business partners•Responsible for customer service metrics for accounts served and relevant reporting•Developing and measures key performance indicators to determine and improve the effectiveness of customer service activities•Ensuring an efficient order management process that reduces errors and meets cycle time requirements•Building strong relationships and work effectively with internal stakeholders – Supply Chain, Master data, Finance, QA, Plants, and external 4PL partners to improve customer service process and effectivenessQualificationsWhat YOU bring to the role of Sr. Bilingual Customer Service Representative: - Bilingualism is a MUST - you can read, write and speak in both languages effectively (French and English)- Bachelor’s degree in Business Administration or Supply Chain is preferred- 6+ years customer service in pharmaceutical or CPG industries, experience in both B2B and B2C business, as well as Supply Chain is an asset- Knowledge of MS Office tools, experience in leading/ participating ERP implementation (ex. SAP) an asset- Strong customer focus, excellent interpersonal and communication skills; skillful to handle complaints- Demonstrated ability to cultivate collaborative relationships with both internal and external 4PL partners -Results-focused and driven by performance, with a keen sense of organizations and prioritization- Strong work ethic, ability to work in a fast-paced environment and multitaskSummaryIf you feel you're a great fit for this role, please apply immediately. Please send your resume directly to Aqsa Jafri at aqsa.jafri@randstad.ca and Deirdra Wadden at deirdra.wadden@randstad.ca, along with a synopsis of what you're looking for, with the subject line: Sr. Bilingual Customer Service Associate Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resumeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • North York, Ontario
      • Permanent
      The Randstad Canada Healthcare team is looking to hire a Care Designer to help support a nursing team operating in the North Toronto region. The Care Designer is responsible for day-to-day operations related to driving business results through client/patient experience and caregiver management. This position is a leadership role who works closely with the Care Services Centre with responsibilities towards delivering exceptional client care, managing a team of caregivers and growing the company through contact relationships and consultations. This role is a great fit for anyone with experience as a Registered Practical Nurse who possesses strong problem solving skills, thrives in a leadership role and has a passion for patient care. AdvantagesOur client is an exciting, growing company whose mission is providing exceptional senior care and assisting patients towards a happier aging process. As a member of the team, you will have a chance to be a part of a company that helps patients continue to do what they love most. This is a full-time, salaried position that includes a competitive salary, benefits, paid vacation time and license support. The Care Designer will be provided with all of the tools needed to perform their role, including a laptop, business cellphone and branded vehicle. ResponsibilitiesAssessment of clients with respect to physical, emotional and environmental needs and advisement on client care.Driving of business interest by engaging in relationships with community leaders and professional organizations to establish long term relationships that will translate into word of mouth and professional referrals.To develop, promote and ensure high quality, innovative customer service.Attends all first visits with caregivers to ensure client needs and care plans are executed as per the Service Agreement, as well as supervisory visits to ensure caregiver fit and quality of care.Developing appropriate and individualized care plans and updates as required.Coordination of care, implementing clinical solutions, and evaluation of client outcomes based on client goals.Driving results through leading your caregiving team by setting clear goals, assigning tasks, coaching in the moment and providing continuing education.Accountability for staff performance, ensuring Caregiver availability meets business needs and that there is compliance to all systems.Ensuring client coverage is secured, particularly due to urgent care, caregiver cancellations and limited availability and assisting with scheduling as needed.Maintenance of excellent documentation practices - specifically, complete and accurate care plans, employee files (skills & qualifications) and client files, including pay and billing information.Maintenance and review of client and staff records and approval of all visits and premiums for payroll purposes.Ensuring compliance with national/provincial legislative requirements in areas such as health, employment and occupational health & safety.QualificationsThe ideal candidate for this role is a self-directed leader who emphasizes patient care and takes responsibility for their own actions. We are looking for candidates who are organized and capable of planning and multi-tasking. All candidates must be licensed by the College of Nurses of Ontario as a Registered Practical Nurse with a minimum of 5 years of experience in the nursing field. Candidates must possess excellent verbal and written communication skills, as well as strong technology skills. Experience in a leadership role and/or a customer service role are considered an asset (RPN is required). All accepted candidates must pass a background or criminal record check with a vulnerable sector search in order to be considered for the position. CPR & First Aid Certification and a valid Driver’s License are mandatory. Open availability is required.SummaryQualified, available and interested candidates are encouraged click "apply" on this page and submit an application via Randstad Canada's confidential career portal. We thank all applicants, but only those selected for interviews will be contacted immediately.Randstad Canada and the organizations we recruit for value diversity and are equal opportunity employers. We are committed to providing accommodations for applicants, upon request, at any stage of the recruitment process in accordance with relevant provincial accessibility legislation and Human Rights Code(s). All applicants must make their requirements known when contacted.We appreciate your application and thank you for your interest!------------------------------------------------------------------------------------Meet Randstad Healthcare's Clinical & Management Division:Randstad Canada's Healthcare Clinical & Management Division recruits exclusively for direct-hire permanent and long-term contract allied healthcare and healthcare leadership employment opportunities, on behalf of healthcare companies across Canada. The Central Region Healthcare Division is based in Mississauga, Ontario, where we also have a team available to support your Healthcare Admin Support related requirements. Randstad Canada's Healthcare team in Quebec also has an incredible track record of success supporting healthcare administrative, clinical and management professionals and related recruits, throughout Quebec!The Healthcare Clinical & Management Division focuses primarily on clinical and operational roles at staff, management and senior management levels, primarily in Pharmacy, Optical, Disability Management, Nursing and Medical Lab sectors. We support progressive employers in a variety of professional healthcare practice settings who are looking for fantastic healthcare educated and experienced candidates like you!All communication is strictly confidential - we treat your personal information, and your confidential job search overall, with a great deal of respect.There is absolutely no cost whatsoever for job seekers to use our services. We are hired by companies to help facilitate the recruitment and selection process and support candidates as they look to find rewarding work that can carry them forward - human forward. Watch this video to learn what we mean by "human forward:" https://www.youtube.com/watch?v=1cObQpA9sA0Our involvement in the direct-hire recruitment process does not affect candidate compensation in any way.---------------------------------------------------------------------------------------------------------------------------------------Why apply for this opportunity via Randstad Canada – what is the process?When you apply for a career opportunity via Randstad's Healthcare Clinical & Management Division, we will discuss the role with you prior to presenting your information to our client, to determine whether or not the role suits your needs on various levels. If there is a good fit between our client’s requirements and your background, and your career path/company culture ‘likes,’ then we will professionally represent your profile directly to the hiring manager. We help manage the recruitment process. We will get you timely feedback concerning your application so you know where you stand. If hired, you are our client’s employee from day one. Our involvement does not affect compensation in any way.Thank you for your interest in this opportunity, and for taking the time to learn about Randstad Canada's Healthcare Clinical & Management Division's professional recruitment services! We look forward to reviewing your application.We ask that you kindly submit any resumes/applications through the career portal exclusively, however, questions about our Healthcare Service offerings are welcome to be directed to Jennifer Andrew, Director, Health Services at jennifer.andrew@randstad.caThank you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      The Randstad Canada Healthcare team is looking to hire a Care Designer to help support a nursing team operating in the North Toronto region. The Care Designer is responsible for day-to-day operations related to driving business results through client/patient experience and caregiver management. This position is a leadership role who works closely with the Care Services Centre with responsibilities towards delivering exceptional client care, managing a team of caregivers and growing the company through contact relationships and consultations. This role is a great fit for anyone with experience as a Registered Practical Nurse who possesses strong problem solving skills, thrives in a leadership role and has a passion for patient care. AdvantagesOur client is an exciting, growing company whose mission is providing exceptional senior care and assisting patients towards a happier aging process. As a member of the team, you will have a chance to be a part of a company that helps patients continue to do what they love most. This is a full-time, salaried position that includes a competitive salary, benefits, paid vacation time and license support. The Care Designer will be provided with all of the tools needed to perform their role, including a laptop, business cellphone and branded vehicle. ResponsibilitiesAssessment of clients with respect to physical, emotional and environmental needs and advisement on client care.Driving of business interest by engaging in relationships with community leaders and professional organizations to establish long term relationships that will translate into word of mouth and professional referrals.To develop, promote and ensure high quality, innovative customer service.Attends all first visits with caregivers to ensure client needs and care plans are executed as per the Service Agreement, as well as supervisory visits to ensure caregiver fit and quality of care.Developing appropriate and individualized care plans and updates as required.Coordination of care, implementing clinical solutions, and evaluation of client outcomes based on client goals.Driving results through leading your caregiving team by setting clear goals, assigning tasks, coaching in the moment and providing continuing education.Accountability for staff performance, ensuring Caregiver availability meets business needs and that there is compliance to all systems.Ensuring client coverage is secured, particularly due to urgent care, caregiver cancellations and limited availability and assisting with scheduling as needed.Maintenance of excellent documentation practices - specifically, complete and accurate care plans, employee files (skills & qualifications) and client files, including pay and billing information.Maintenance and review of client and staff records and approval of all visits and premiums for payroll purposes.Ensuring compliance with national/provincial legislative requirements in areas such as health, employment and occupational health & safety.QualificationsThe ideal candidate for this role is a self-directed leader who emphasizes patient care and takes responsibility for their own actions. We are looking for candidates who are organized and capable of planning and multi-tasking. All candidates must be licensed by the College of Nurses of Ontario as a Registered Practical Nurse with a minimum of 5 years of experience in the nursing field. Candidates must possess excellent verbal and written communication skills, as well as strong technology skills. Experience in a leadership role and/or a customer service role are considered an asset (RPN is required). All accepted candidates must pass a background or criminal record check with a vulnerable sector search in order to be considered for the position. CPR & First Aid Certification and a valid Driver’s License are mandatory. Open availability is required.SummaryQualified, available and interested candidates are encouraged click "apply" on this page and submit an application via Randstad Canada's confidential career portal. We thank all applicants, but only those selected for interviews will be contacted immediately.Randstad Canada and the organizations we recruit for value diversity and are equal opportunity employers. We are committed to providing accommodations for applicants, upon request, at any stage of the recruitment process in accordance with relevant provincial accessibility legislation and Human Rights Code(s). All applicants must make their requirements known when contacted.We appreciate your application and thank you for your interest!------------------------------------------------------------------------------------Meet Randstad Healthcare's Clinical & Management Division:Randstad Canada's Healthcare Clinical & Management Division recruits exclusively for direct-hire permanent and long-term contract allied healthcare and healthcare leadership employment opportunities, on behalf of healthcare companies across Canada. The Central Region Healthcare Division is based in Mississauga, Ontario, where we also have a team available to support your Healthcare Admin Support related requirements. Randstad Canada's Healthcare team in Quebec also has an incredible track record of success supporting healthcare administrative, clinical and management professionals and related recruits, throughout Quebec!The Healthcare Clinical & Management Division focuses primarily on clinical and operational roles at staff, management and senior management levels, primarily in Pharmacy, Optical, Disability Management, Nursing and Medical Lab sectors. We support progressive employers in a variety of professional healthcare practice settings who are looking for fantastic healthcare educated and experienced candidates like you!All communication is strictly confidential - we treat your personal information, and your confidential job search overall, with a great deal of respect.There is absolutely no cost whatsoever for job seekers to use our services. We are hired by companies to help facilitate the recruitment and selection process and support candidates as they look to find rewarding work that can carry them forward - human forward. Watch this video to learn what we mean by "human forward:" https://www.youtube.com/watch?v=1cObQpA9sA0Our involvement in the direct-hire recruitment process does not affect candidate compensation in any way.---------------------------------------------------------------------------------------------------------------------------------------Why apply for this opportunity via Randstad Canada – what is the process?When you apply for a career opportunity via Randstad's Healthcare Clinical & Management Division, we will discuss the role with you prior to presenting your information to our client, to determine whether or not the role suits your needs on various levels. If there is a good fit between our client’s requirements and your background, and your career path/company culture ‘likes,’ then we will professionally represent your profile directly to the hiring manager. We help manage the recruitment process. We will get you timely feedback concerning your application so you know where you stand. If hired, you are our client’s employee from day one. Our involvement does not affect compensation in any way.Thank you for your interest in this opportunity, and for taking the time to learn about Randstad Canada's Healthcare Clinical & Management Division's professional recruitment services! We look forward to reviewing your application.We ask that you kindly submit any resumes/applications through the career portal exclusively, however, questions about our Healthcare Service offerings are welcome to be directed to Jennifer Andrew, Director, Health Services at jennifer.andrew@randstad.caThank you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • North York, Ontario
      • Permanent
      Are you a bilingual (French/English) customer service and order management professional looking for a permanent opportunity that will further your career? Are you someone who can work with minimal supervision and also demonstrate leadership? Do you pride yourself on your ability to problem-solve and deliver an excellent customer experience? If the answer is YES, we have an amazing opportunity for you! We are looking for a Sr. Bilingual (French/English) Customer Service Associate with order management experience for a leading pharmaceutical company located in Thornhill. Working as part of a lean team, the Sr. Bilingual Customer Service Associate will provide order management support for the company’s customers with a focus on French-speaking clientele. This is a permanent opportunity for a senior candidate with the right skills who is looking for a new challenge in their career. The Sr. Bilingual Customer Service Associate position is a work-from-home opportunity in the beginning; however, the successful candidate must be available to work in the company’s Thornhill office when required. We are ideally looking for an individual with the right skill set to be able to start by the first week of July 2021.AdvantagesWhat’s in it for YOU as a Sr. Bilingual Customer Service Associate? - Amazing opportunity to be a part of a global brand and begin a new chapter of your professional career - Competitive Package: 70K Annual salary - Excellent benefits and perks- Monday to Friday - 37.5-hour work with great work-life balance - Guaranteed growth for outstanding performers in the company with the great work culture- Opportunity to expand your professional network- Great location in Thornhill ResponsibilitiesWhat YOU will be doing as a Sr. Bilingual Customer Service Associate: •Order Management: completing the customer order process, creating customer accounts, order placement, refunds or exchanges, resolving customer complaints in an accurate and timely manner•Reviewing orders for pricing, products, availability, expiry dating, and discontinued items, and makes adjustments as necessary for release by end of a business day; Ensuring all regional and contract pricing is up to date •Advising sales reps and customers of backorders and processes, handling order status queries; responding to customer inquiries; directing requests and unresolved issues to the designated resource•Identifying and resolving issues that arise in the process, including After Sales Service claims •Liaising with internal departments and 4PL business partners•Responsible for customer service metrics for accounts served and relevant reporting•Developing and measures key performance indicators to determine and improve the effectiveness of customer service activities•Ensuring an efficient order management process that reduces errors and meets cycle time requirements•Building strong relationships and work effectively with internal stakeholders – Supply Chain, Master data, Finance, QA, Plants, and external 4PL partners to improve customer service process and effectivenessQualificationsWhat YOU bring to the role of Sr. Bilingual Customer Service Representative: - Bilingualism is a MUST - you can read, write and speak in both languages effectively (French and English)- Bachelor’s degree in Business Administration or Supply Chain is preferred- 6+ years customer service in pharmaceutical or CPG industries, experience in both B2B and B2C business, as well as Supply Chain is an asset- Knowledge of MS Office tools, experience in leading/ participating ERP implementation (ex. SAP) an asset- Strong customer focus, excellent interpersonal and communication skills; skillful to handle complaints- Demonstrated ability to cultivate collaborative relationships with both internal and external 4PL partners -Results-focused and driven by performance, with a keen sense of organizations and prioritization- Strong work ethic, ability to work in a fast-paced environment and multitaskSummaryIf you feel you're a great fit for this role, please apply immediately. Please send your resume directly to Aqsa Jafri at aqsa.jafri@randstad.ca and Deirdra Wadden at deirdra.wadden@randstad.ca, along with a synopsis of what you're looking for, with the subject line: Sr. Bilingual Customer Service Associate Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resumeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a bilingual (French/English) customer service and order management professional looking for a permanent opportunity that will further your career? Are you someone who can work with minimal supervision and also demonstrate leadership? Do you pride yourself on your ability to problem-solve and deliver an excellent customer experience? If the answer is YES, we have an amazing opportunity for you! We are looking for a Sr. Bilingual (French/English) Customer Service Associate with order management experience for a leading pharmaceutical company located in Thornhill. Working as part of a lean team, the Sr. Bilingual Customer Service Associate will provide order management support for the company’s customers with a focus on French-speaking clientele. This is a permanent opportunity for a senior candidate with the right skills who is looking for a new challenge in their career. The Sr. Bilingual Customer Service Associate position is a work-from-home opportunity in the beginning; however, the successful candidate must be available to work in the company’s Thornhill office when required. We are ideally looking for an individual with the right skill set to be able to start by the first week of July 2021.AdvantagesWhat’s in it for YOU as a Sr. Bilingual Customer Service Associate? - Amazing opportunity to be a part of a global brand and begin a new chapter of your professional career - Competitive Package: 70K Annual salary - Excellent benefits and perks- Monday to Friday - 37.5-hour work with great work-life balance - Guaranteed growth for outstanding performers in the company with the great work culture- Opportunity to expand your professional network- Great location in Thornhill ResponsibilitiesWhat YOU will be doing as a Sr. Bilingual Customer Service Associate: •Order Management: completing the customer order process, creating customer accounts, order placement, refunds or exchanges, resolving customer complaints in an accurate and timely manner•Reviewing orders for pricing, products, availability, expiry dating, and discontinued items, and makes adjustments as necessary for release by end of a business day; Ensuring all regional and contract pricing is up to date •Advising sales reps and customers of backorders and processes, handling order status queries; responding to customer inquiries; directing requests and unresolved issues to the designated resource•Identifying and resolving issues that arise in the process, including After Sales Service claims •Liaising with internal departments and 4PL business partners•Responsible for customer service metrics for accounts served and relevant reporting•Developing and measures key performance indicators to determine and improve the effectiveness of customer service activities•Ensuring an efficient order management process that reduces errors and meets cycle time requirements•Building strong relationships and work effectively with internal stakeholders – Supply Chain, Master data, Finance, QA, Plants, and external 4PL partners to improve customer service process and effectivenessQualificationsWhat YOU bring to the role of Sr. Bilingual Customer Service Representative: - Bilingualism is a MUST - you can read, write and speak in both languages effectively (French and English)- Bachelor’s degree in Business Administration or Supply Chain is preferred- 6+ years customer service in pharmaceutical or CPG industries, experience in both B2B and B2C business, as well as Supply Chain is an asset- Knowledge of MS Office tools, experience in leading/ participating ERP implementation (ex. SAP) an asset- Strong customer focus, excellent interpersonal and communication skills; skillful to handle complaints- Demonstrated ability to cultivate collaborative relationships with both internal and external 4PL partners -Results-focused and driven by performance, with a keen sense of organizations and prioritization- Strong work ethic, ability to work in a fast-paced environment and multitaskSummaryIf you feel you're a great fit for this role, please apply immediately. Please send your resume directly to Aqsa Jafri at aqsa.jafri@randstad.ca and Deirdra Wadden at deirdra.wadden@randstad.ca, along with a synopsis of what you're looking for, with the subject line: Sr. Bilingual Customer Service Associate Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resumeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • North York, Ontario
      • Permanent
      • $19.00 per hour
      Customer Service and Sales Associate in Toronto!Do you have experience working in customer service? Do you enjoy problem solving issues and working in a fast-paced/dynamic position? Are you looking to work in a family-like work environment? Then we have an amazing PERMANENT opportunity for you!We are looking for a Customer Service and Sales Associate for a leading employer in the medical equipment industry, located in both Vaughan and Toronto. The Customer Service and Sales Associate plays a pivotal role in maintaining the company’s reputation for outstanding customer experience and low prices. The Customer Service and Sales Associate provides customer service in person and over the telephone, sells medical equipment, opens the store, checks voicemails, and maintains office/store cleanliness. This is a permanent position and we are looking for candidates in the Toronto or Vaughan area with availability to start immediately. The successful candidate will have the chance to join a family run business with an incredibly talented, passionate, and driven team!If you are interested in hearing more, please email your resume to Jessica.Bayuk@randstad.ca or Deirdra.Wadden@randstad.ca !AdvantagesWhat’s in it for YOU as a Customer Service and Sales Associate:- Hourly rate: $19/hour + commission after 6 months- Full time hours: 9:00 am - 5:00 pm, Monday - Friday, occasional Saturdays- Working on site with your own desk and area- Great locations in Vaughan and Toronto - Easy access by personal vehicle- Clean and well managed office and store with strict COVID-19 measures in placeResponsibilitiesWhat YOU will be doing as a Customer Service and Sales Associate:- Delivering quality customer service in person and over the phone.- Assisting customers with purchases and rental services, including hospital beds, home medical devices, wheelchairs, medical lift chairs, bathroom products and other medical devices.- Greeting customers and quickly establish a rapport - Providing expert guidance on home healthcare products and services- Opening and closing responsibilities- Maintaining office cleanliness.- Reception and general administrative duties. QualificationsWhat YOU bring to the role of Customer Service and Sales Associate:- 1-3 years of Sales experience in retail or showroom setting- Excellent communication skills- Access to a vehicle is preferred - this position requires the successful candidate to support in two store locations in Toronto and Vaughan - Experience selling home medical devices is preferred - Proficiency in MS Office and Quickbooks is prefered- Self-starter- Takes initiative- Friendly, team playerSummaryIf you believe this Customer Service and Sales Associate opportunity in Toronto is perfect for you, please apply as soon as possible, and feel free to give us a call if you have any questions. If you have the relevant experience, please send your resume and a synopsis of why you'd be a good fit to Jessica.Bayuk@randstad.ca or Deirdra.Wadden@randstad.ca Not interested in this role but still looking for your next great opportunity? We specialize in hiring for clinical and non-clinical administrative roles within private and public-sector healthcare space. Our team oversees various permanent and contract positions, including Data Entry Administrators, Medical Office Assistants, Receptionists, Patient Coordinators and Medical Office Administrators. If you or someone you know would be interested in the following roles, please reach out to the contact emails below to discuss further!Halton Region:Jessica.Bayuk@randstad.caPeel Region:Kianna.Padua@randstad.caGeneral:Deirdra.Wadden@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Customer Service and Sales Associate in Toronto!Do you have experience working in customer service? Do you enjoy problem solving issues and working in a fast-paced/dynamic position? Are you looking to work in a family-like work environment? Then we have an amazing PERMANENT opportunity for you!We are looking for a Customer Service and Sales Associate for a leading employer in the medical equipment industry, located in both Vaughan and Toronto. The Customer Service and Sales Associate plays a pivotal role in maintaining the company’s reputation for outstanding customer experience and low prices. The Customer Service and Sales Associate provides customer service in person and over the telephone, sells medical equipment, opens the store, checks voicemails, and maintains office/store cleanliness. This is a permanent position and we are looking for candidates in the Toronto or Vaughan area with availability to start immediately. The successful candidate will have the chance to join a family run business with an incredibly talented, passionate, and driven team!If you are interested in hearing more, please email your resume to Jessica.Bayuk@randstad.ca or Deirdra.Wadden@randstad.ca !AdvantagesWhat’s in it for YOU as a Customer Service and Sales Associate:- Hourly rate: $19/hour + commission after 6 months- Full time hours: 9:00 am - 5:00 pm, Monday - Friday, occasional Saturdays- Working on site with your own desk and area- Great locations in Vaughan and Toronto - Easy access by personal vehicle- Clean and well managed office and store with strict COVID-19 measures in placeResponsibilitiesWhat YOU will be doing as a Customer Service and Sales Associate:- Delivering quality customer service in person and over the phone.- Assisting customers with purchases and rental services, including hospital beds, home medical devices, wheelchairs, medical lift chairs, bathroom products and other medical devices.- Greeting customers and quickly establish a rapport - Providing expert guidance on home healthcare products and services- Opening and closing responsibilities- Maintaining office cleanliness.- Reception and general administrative duties. QualificationsWhat YOU bring to the role of Customer Service and Sales Associate:- 1-3 years of Sales experience in retail or showroom setting- Excellent communication skills- Access to a vehicle is preferred - this position requires the successful candidate to support in two store locations in Toronto and Vaughan - Experience selling home medical devices is preferred - Proficiency in MS Office and Quickbooks is prefered- Self-starter- Takes initiative- Friendly, team playerSummaryIf you believe this Customer Service and Sales Associate opportunity in Toronto is perfect for you, please apply as soon as possible, and feel free to give us a call if you have any questions. If you have the relevant experience, please send your resume and a synopsis of why you'd be a good fit to Jessica.Bayuk@randstad.ca or Deirdra.Wadden@randstad.ca Not interested in this role but still looking for your next great opportunity? We specialize in hiring for clinical and non-clinical administrative roles within private and public-sector healthcare space. Our team oversees various permanent and contract positions, including Data Entry Administrators, Medical Office Assistants, Receptionists, Patient Coordinators and Medical Office Administrators. If you or someone you know would be interested in the following roles, please reach out to the contact emails below to discuss further!Halton Region:Jessica.Bayuk@randstad.caPeel Region:Kianna.Padua@randstad.caGeneral:Deirdra.Wadden@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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