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33 jobs found in Dollard-des-Ormeaux, Québec

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    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.  As a Data Scientist - Operations Research and Optimization at Air Canada, you will drive the analytical scope and methodology for projects using Optimization, Data Science, Simulation, Mathematics, Statistics, and Business Acumen to derive structure and knowledge from raw data and business rules. We are looking for an Operations Research Scientist to help us formulate business problem, objective, and constraints into solvable model and help us make smarter decisions to deliver even better products and services. Your primary focus will be in applying Operation Research techniques integrated with our products and services. In this role, you will join the AI-CoE (Center of Excellence), a central group within Air Canada’s IT organization that builds Machine Learning and Optimization solutions to internal business units including Revenue Management, Network Planning, Operations, Maintenance, and Cargo organizations. The team primarily comprises of Data Scientists, Data Engineers, Operations Research Scientists, Machine Learning Engineers, and Delivery Leads. As you join a project to deliver a deployable production-grade application to one of our business stakeholders, you will collaborate with Business Sponsors, Product Owners, Business Analysts and SEM(s), DevOps, Solution Architects, UX Designers, Full-stack Developers, and QA engineers. All projects are executed in agile mode, following 2-3 weeks sprints, with incremental releases leading to the final production release.   Key Functions Use optimization techniques to formulate, solve business problems, and build in-house decision-support systems.Apply decomposition methods as needed to solve very large-scale models.Develop and implement scalable quantitative mathematical models and collaborate with engineers to deploy these models.Perform quantitative, economic, and numerical analysis of the performance of these systems to find both exact and heuristic solution strategies for optimization problems.Apply mathematical optimization techniques, including Linear Programming, Integer Programming, Dynamic Programming, Network Optimization algorithms to design optimal or near optimal solution methodologies to be used by in-house decision support tools and software.Apply Machine Learning and regression techniques to tackle predictive modeling problems.Create software prototypes to verify and validate the devised solutions methodologies.Investigate the conflict behind infeasible datasets and add appropriate handling to resolve such infeasibilities.   Establish processes for large-scale data analyses, model development, model validation and model implementation.Develops complex models and algorithms that drive innovation throughout the organization.Can objectively weigh trade-offs of different algorithms and models.Guide data engineering efforts to ensure alignment with future optimization engine needs.Performing quality assessments of analytical solutions, particularly simulation and optimization models.Lead requirement and systems analysis efforts, including translating business requirements into quantitative mathematical models.Establish and maintain effective business relationships.Qualifications A Master’s Degree or PhD in Operations Research, Computer Science, Engineering, Applied Mathematics, Statistics, or Quantitative Methods and/or relevant experience commensurate to the role.3 - 5 years of related work experience.Proficiency in using one of the commercial solvers like Cplex, Gurobi, or Fico Xpress, or non-commercial solvers like Coin-OR or SCIP.Strong background in optimization techniques to solve Mixed Integer Programming (MIP), Quadratic Programming (QP), or Non-Linear Programming (NLP). Fluency in at least one programming or scripting language (e.g. Python, Java, C, C++, C#).Experience in SQL and querying large datasets.Experience in applying Operations Research, advanced analytical and/or statistical methods to solve business problems.Experience with fast prototyping.Familiarity with Network Optimization, Large Scale Neighborhood Search.Familiarity with Machine Learning models and algorithms.  Excellent presentation and verbal/written communication skills, with the ability to explain complex analytical concepts to people from other fields.Self-motivated and highly independent.Strong problem solving and data analysis skills. Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position. Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.  As a Data Scientist - Operations Research and Optimization at Air Canada, you will drive the analytical scope and methodology for projects using Optimization, Data Science, Simulation, Mathematics, Statistics, and Business Acumen to derive structure and knowledge from raw data and business rules. We are looking for an Operations Research Scientist to help us formulate business problem, objective, and constraints into solvable model and help us make smarter decisions to deliver even better products and services. Your primary focus will be in applying Operation Research techniques integrated with our products and services. In this role, you will join the AI-CoE (Center of Excellence), a central group within Air Canada’s IT organization that builds Machine Learning and Optimization solutions to internal business units including Revenue Management, Network Planning, Operations, Maintenance, and Cargo organizations. The team primarily comprises of Data Scientists, Data Engineers, Operations Research Scientists, Machine Learning Engineers, and Delivery Leads. As you join a project to deliver a deployable production-grade application to one of our business stakeholders, you will collaborate with Business Sponsors, Product Owners, Business Analysts and SEM(s), DevOps, Solution Architects, UX Designers, Full-stack Developers, and QA engineers. All projects are executed in agile mode, following 2-3 weeks sprints, with incremental releases leading to the final production release.   Key Functions Use optimization techniques to formulate, solve business problems, and build in-house decision-support systems.Apply decomposition methods as needed to solve very large-scale models.Develop and implement scalable quantitative mathematical models and collaborate with engineers to deploy these models.Perform quantitative, economic, and numerical analysis of the performance of these systems to find both exact and heuristic solution strategies for optimization problems.Apply mathematical optimization techniques, including Linear Programming, Integer Programming, Dynamic Programming, Network Optimization algorithms to design optimal or near optimal solution methodologies to be used by in-house decision support tools and software.Apply Machine Learning and regression techniques to tackle predictive modeling problems.Create software prototypes to verify and validate the devised solutions methodologies.Investigate the conflict behind infeasible datasets and add appropriate handling to resolve such infeasibilities.   Establish processes for large-scale data analyses, model development, model validation and model implementation.Develops complex models and algorithms that drive innovation throughout the organization.Can objectively weigh trade-offs of different algorithms and models.Guide data engineering efforts to ensure alignment with future optimization engine needs.Performing quality assessments of analytical solutions, particularly simulation and optimization models.Lead requirement and systems analysis efforts, including translating business requirements into quantitative mathematical models.Establish and maintain effective business relationships.Qualifications A Master’s Degree or PhD in Operations Research, Computer Science, Engineering, Applied Mathematics, Statistics, or Quantitative Methods and/or relevant experience commensurate to the role.3 - 5 years of related work experience.Proficiency in using one of the commercial solvers like Cplex, Gurobi, or Fico Xpress, or non-commercial solvers like Coin-OR or SCIP.Strong background in optimization techniques to solve Mixed Integer Programming (MIP), Quadratic Programming (QP), or Non-Linear Programming (NLP). Fluency in at least one programming or scripting language (e.g. Python, Java, C, C++, C#).Experience in SQL and querying large datasets.Experience in applying Operations Research, advanced analytical and/or statistical methods to solve business problems.Experience with fast prototyping.Familiarity with Network Optimization, Large Scale Neighborhood Search.Familiarity with Machine Learning models and algorithms.  Excellent presentation and verbal/written communication skills, with the ability to explain complex analytical concepts to people from other fields.Self-motivated and highly independent.Strong problem solving and data analysis skills. Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position. Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Solution Architect – Business Intelligence (BI) will lead the translation of business strategies and requirements into specific technical solutions, applications and process designs and identify associated functional requirements.  He/She plays an integral role in the solution definition for analytics solutions and/or project deliveries as he/she assumes the overall responsibility for all technical aspects of solution delivery, from inception through design to implementation (including all aspects related to development, infrastructure, data and configuration management perspectives).  The BI Solution Architect will have to conduct regular detailed solution analysis and provide expert judgment pertaining to highly complex technical issues including all aspects related to development, infrastructure, data and configuration management perspectives. The BI Solution Architect must manage the balance of current and future needs in both design and content. This role requires a rare blend of skills normally found in the specialized roles of Business Analyst, Data Analyst, ETL and Reporting Specialist. ResponsibilitiesCreate detailed solution design and reviews across relevant stakeholders to ensure alignment to the overall business needs including architecture overview, detailed solution architecture and whenever necessary the architecture decisions and performance testing documentsAnalyze, document and optimize the overall solution architecture by developing design principles, models, plans, internal standards, budgets, and processes aligned on industry best practicesProvides technical oversight and recommendations on data infrastructure (on-premise and Cloud) and BI tool configuration to project teams. Participate in the selection of relevant technologies and products when solicited Present and socialize proposed solutions to technical boards during review sessions as well as articulate and communicate designs to audiences with limited expertise related to the selected technologySupport the delivery of the solution by providing insights to the application development teams and project managers that plan and execute delivery activitiesSupport implementation processes in association with internal and external development teams, participate in project-related activities and enforces guidelines and standards that production teams use to help guide their workAssume responsibility for the quality of the implemented solution and its adherence to technology strategies, standards and best practices defined by the enterprise architecture teamProvide architectural leadership to development teams, and serve as the primary architect resource, and provide technical guidance and leadership to all internal and external teams involved in the implementation processCreate solution architecture documents that describe and explain solutions attributes and associated benefits and maintain documentation in collaboration with enterprise architects as well as others solution architectsSupport the identification of opportunities for continuous improvement of solution management methodologies, including obtaining feedback after the solution has been implementedBuild standard solution templates for different business use casesQualifications Bachelor’s degree in a related field (Information Technology, Engineering). An advanced degree in a related area, an asset.Minimum of 10 years of IT experience, of which minimum 5 as a solution Experience working with integrated Enterprise systemsEffective organizational skills with strong attention to detail for production of high-quality deliverables Highly advanced expertise with data manipulation and visualization tools such as Tableau, Power BI, or other. Demonstrated ability to learn new software and systems Must have some experience in at least one of the following RDBMS environments: Teradata, MS SQL Server, Oracle.Expert knowledge of SQL and demonstrated ability to apply SQL creatively to a wide variety of business requirements Strong Knowledge of ETL tools such as Informatica, SSIS, or other as well as standards and best practices for ETL developmentKnowledge of Master Data and Reference Data concepts and solutionsProficiency with Business Intelligence tools Knowledge of Big Data Platforms & Tool SuiteKnowledge of Cloud Solutions & ImplementationsGood knowledge of Data Governance principlesStrong analytical and decision-making skills Expertise in APIs, web services concepts and standards. Expertise in JSON, XML, XML Schema, XSL, various XML standards and web services.Experience in designing and implementing large server software with particular attention to security, scalability and high performanceAbility to work across multiple technical teams to set direction and priorityAbility to work independently and as part of a team while demonstrating initiative and using good business acumenAbility to motivate and integrate team members Experience working within multidisciplinary and collaborative environmentsTeam player with effective interpersonal skillsOrganizing and maintaining data processes to meet ongoing data warehouse lifecycle needs Knowledge of Dimensional Data Modelling Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Solution Architect – Business Intelligence (BI) will lead the translation of business strategies and requirements into specific technical solutions, applications and process designs and identify associated functional requirements.  He/She plays an integral role in the solution definition for analytics solutions and/or project deliveries as he/she assumes the overall responsibility for all technical aspects of solution delivery, from inception through design to implementation (including all aspects related to development, infrastructure, data and configuration management perspectives).  The BI Solution Architect will have to conduct regular detailed solution analysis and provide expert judgment pertaining to highly complex technical issues including all aspects related to development, infrastructure, data and configuration management perspectives. The BI Solution Architect must manage the balance of current and future needs in both design and content. This role requires a rare blend of skills normally found in the specialized roles of Business Analyst, Data Analyst, ETL and Reporting Specialist. ResponsibilitiesCreate detailed solution design and reviews across relevant stakeholders to ensure alignment to the overall business needs including architecture overview, detailed solution architecture and whenever necessary the architecture decisions and performance testing documentsAnalyze, document and optimize the overall solution architecture by developing design principles, models, plans, internal standards, budgets, and processes aligned on industry best practicesProvides technical oversight and recommendations on data infrastructure (on-premise and Cloud) and BI tool configuration to project teams. Participate in the selection of relevant technologies and products when solicited Present and socialize proposed solutions to technical boards during review sessions as well as articulate and communicate designs to audiences with limited expertise related to the selected technologySupport the delivery of the solution by providing insights to the application development teams and project managers that plan and execute delivery activitiesSupport implementation processes in association with internal and external development teams, participate in project-related activities and enforces guidelines and standards that production teams use to help guide their workAssume responsibility for the quality of the implemented solution and its adherence to technology strategies, standards and best practices defined by the enterprise architecture teamProvide architectural leadership to development teams, and serve as the primary architect resource, and provide technical guidance and leadership to all internal and external teams involved in the implementation processCreate solution architecture documents that describe and explain solutions attributes and associated benefits and maintain documentation in collaboration with enterprise architects as well as others solution architectsSupport the identification of opportunities for continuous improvement of solution management methodologies, including obtaining feedback after the solution has been implementedBuild standard solution templates for different business use casesQualifications Bachelor’s degree in a related field (Information Technology, Engineering). An advanced degree in a related area, an asset.Minimum of 10 years of IT experience, of which minimum 5 as a solution Experience working with integrated Enterprise systemsEffective organizational skills with strong attention to detail for production of high-quality deliverables Highly advanced expertise with data manipulation and visualization tools such as Tableau, Power BI, or other. Demonstrated ability to learn new software and systems Must have some experience in at least one of the following RDBMS environments: Teradata, MS SQL Server, Oracle.Expert knowledge of SQL and demonstrated ability to apply SQL creatively to a wide variety of business requirements Strong Knowledge of ETL tools such as Informatica, SSIS, or other as well as standards and best practices for ETL developmentKnowledge of Master Data and Reference Data concepts and solutionsProficiency with Business Intelligence tools Knowledge of Big Data Platforms & Tool SuiteKnowledge of Cloud Solutions & ImplementationsGood knowledge of Data Governance principlesStrong analytical and decision-making skills Expertise in APIs, web services concepts and standards. Expertise in JSON, XML, XML Schema, XSL, various XML standards and web services.Experience in designing and implementing large server software with particular attention to security, scalability and high performanceAbility to work across multiple technical teams to set direction and priorityAbility to work independently and as part of a team while demonstrating initiative and using good business acumenAbility to motivate and integrate team members Experience working within multidisciplinary and collaborative environmentsTeam player with effective interpersonal skillsOrganizing and maintaining data processes to meet ongoing data warehouse lifecycle needs Knowledge of Dimensional Data Modelling Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Business Partnership Team interfaces with Air Canada business groups to identify and prioritize business requirements for IT. It aligns and translates business needs to technology requirements. The successful incumbent will play a key role in shaping the future of technology in the Environmental Affairs, Corporate Safety and Quality branches and help set the path forward for the end users. This position reports to the Director, IT Business Partnership.   Functional Accountabilities Act as the key IT liaison across all functional areas, including business units, IT, and external vendors for airline operational business areasWork closely with assigned business units understand issues and desired business outcomes, and help define the business capability and technology investment roadmaps needed to address issues, exploit opportunities, and deliver desired business outcomes.Create, maintain and proactively reprioritize a long-term business capability and technology roadmaps to meet strategic objectives and support the assigned business units Create successful relationships with business and being trusted advisors on issues and aspects related to ITAchieve customer satisfaction with IT services related to the assigned business application portfolioPerform business analysis, and develop business plans and recommendations as requiredManage delivery and implementation for all projects and programs with direct business outcomes. Provide status updates to IT and business stakeholders, manage issues, and mitigate risksParticipate in short-and long-term strategic planning sessions with the IT organization, business units and external vendors to improve business processes and proceduresCollaborate with Digital & Technology and Delivery & Operations teams to ensure development of solutions that are compatible with company standardsWork collaboratively with service managers to develop clear and concise communications with respects to incidents, problems, and change management as neededIdentify IT risks, communicate and develop “best practice” solutions, and implement mitigating controls consistent with company strategyPerform project reviews to ensure that they align to Air Canada’s business and information security requirementsEnsure that the company’s internal technological processes and services comply with community expectations, laws, and regulations for privacy, security, and social responsibilityMaintain a healthy work environment including development of personal growth opportunities, coaching, counseling, and mentoring for reporting employeesQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role9-12 years of IT technology and operations experience in a large company These competencies are strong assets for this position;Knowledge and understanding of all aspects of airline operations (e.g. system operations control, flight operations, in-flight service, aircraft maintenance, etc.) and the airline technology industryIn-depth functional application experience with airline operational systemsKnowledge of Canadian Aviation RegulationsExperience interpreting collective bargaining agreements for pilots and flight attendants Experience with flight operations and in-flight serviceAbility to work effectively under pressure and in rapidly changing environments or uncertain conditionsDemonstrates openness and willingness to adapt to different and new ways of doing things Takes responsibility for the results and actively participates in the future direction of the organizationExceptional analytical, organizational and communication skillsResults oriented with proactive and methodical approach to problem solvingMust be a team player with ability to work closely with diverse groups and working stylesAbility to establish and maintain effective business relationshipsFlexibility and willingness to work extended hours, when requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Business Partnership Team interfaces with Air Canada business groups to identify and prioritize business requirements for IT. It aligns and translates business needs to technology requirements. The successful incumbent will play a key role in shaping the future of technology in the Environmental Affairs, Corporate Safety and Quality branches and help set the path forward for the end users. This position reports to the Director, IT Business Partnership.   Functional Accountabilities Act as the key IT liaison across all functional areas, including business units, IT, and external vendors for airline operational business areasWork closely with assigned business units understand issues and desired business outcomes, and help define the business capability and technology investment roadmaps needed to address issues, exploit opportunities, and deliver desired business outcomes.Create, maintain and proactively reprioritize a long-term business capability and technology roadmaps to meet strategic objectives and support the assigned business units Create successful relationships with business and being trusted advisors on issues and aspects related to ITAchieve customer satisfaction with IT services related to the assigned business application portfolioPerform business analysis, and develop business plans and recommendations as requiredManage delivery and implementation for all projects and programs with direct business outcomes. Provide status updates to IT and business stakeholders, manage issues, and mitigate risksParticipate in short-and long-term strategic planning sessions with the IT organization, business units and external vendors to improve business processes and proceduresCollaborate with Digital & Technology and Delivery & Operations teams to ensure development of solutions that are compatible with company standardsWork collaboratively with service managers to develop clear and concise communications with respects to incidents, problems, and change management as neededIdentify IT risks, communicate and develop “best practice” solutions, and implement mitigating controls consistent with company strategyPerform project reviews to ensure that they align to Air Canada’s business and information security requirementsEnsure that the company’s internal technological processes and services comply with community expectations, laws, and regulations for privacy, security, and social responsibilityMaintain a healthy work environment including development of personal growth opportunities, coaching, counseling, and mentoring for reporting employeesQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role9-12 years of IT technology and operations experience in a large company These competencies are strong assets for this position;Knowledge and understanding of all aspects of airline operations (e.g. system operations control, flight operations, in-flight service, aircraft maintenance, etc.) and the airline technology industryIn-depth functional application experience with airline operational systemsKnowledge of Canadian Aviation RegulationsExperience interpreting collective bargaining agreements for pilots and flight attendants Experience with flight operations and in-flight serviceAbility to work effectively under pressure and in rapidly changing environments or uncertain conditionsDemonstrates openness and willingness to adapt to different and new ways of doing things Takes responsibility for the results and actively participates in the future direction of the organizationExceptional analytical, organizational and communication skillsResults oriented with proactive and methodical approach to problem solvingMust be a team player with ability to work closely with diverse groups and working stylesAbility to establish and maintain effective business relationshipsFlexibility and willingness to work extended hours, when requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Are you a visionary, ready to leap into the future?  Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization?  Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. As an Enterprise Solution Architect (ESA)  at Air Canada, you will drive and support the evolution of the use digital solutions within the organization while satisfying the needs of agility, strategic business growth, and development of strategic insights that can help make effective decisions. You will be responsible for the translation of business strategies and requirements into specific technical solutions, applications and process designs.  You will play an integral role in the solution definition, and you will assume the overall responsibility for all technical aspects of solution delivery, from inception through design to implementation (including all solution aspects related to development, infrastructure, data and security). We have multiple opportunities in the role Enterprise Solution Architect within the IT team in support of different areas of the organization: eCommerce and Marketing, and Infrastructure. Qualifications may be vary based on the dedicated area. This position will be reporting to the Senior Manager, Enterprise Solution Architect, within the Enterprise Architecture team. Responsibilities: Understand business drivers and business capabilities (future and current state) and determine corresponding enterprise system designs and change requirements to drive the organization's targeted business outcomes.Understand emerging technology trends and disruptions to enable new business and operating models.Translate business and technical requirements into architectural blueprints to achieve business objectives and document all solution architecture design and analysis work.Lead the design, development, implementation, and maintenance of complex digital multi tiers / multi clouds solutions.Present and socialize proposed solutions to the solution review board (SRB) during review sessions as well as articulate and communicate designs to audiences with limited technical expertise related to the selected technology.Support the delivery of the solution by providing insights to project managers that plan and execute delivery activitiesProvide technical guidance and leadership to all internal and external teams involved in the implementation process. participate in project-related activities and enforce guidelines and standards.Assume responsibility for the quality of the defined solution and its adherence to technology strategies, standards and best practices defined by the enterprise architecture team.Provide architectural leadership to development teams and serve as the primary architecture resourceCreate solution architecture artifacts that describe and explain solution and associated benefitsDevelop technical relationships across multi-disciplinary teams Qualifications Bachelor's degree or higher in Computer Science, Computer Engineering or equivalent Minimum 10 years of IT experience, of which at least 3 years as a solution architectMinimum 3 years of experience in cloud architecturesThorough understanding of eCommerce & marketing industry and cloud market trendsCertifications in TOGAF & Cloud platforms, an assetKnowledge and understanding of different modeling languages (such as UML and ArchiMate). Experience with Sparx EA tool, an assetUnderstanding and knowledge of IT standards and controlsStrong analytical, organizational and communication skillsProfessional attitude and service orientationBilingualism (English, French), an assetPossess investigative nature and be self-motivatedResults oriented with proactive and methodical approach to problem solvingAble to multi-task and work under pressure against tight deadlines and changing prioritiesMust be a team player with ability to work closely with diverse groups and working stylesAbility to establish and maintain effective business relationshipsFlexibility and willingness to work extended hours, when requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. 
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Are you a visionary, ready to leap into the future?  Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization?  Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. As an Enterprise Solution Architect (ESA)  at Air Canada, you will drive and support the evolution of the use digital solutions within the organization while satisfying the needs of agility, strategic business growth, and development of strategic insights that can help make effective decisions. You will be responsible for the translation of business strategies and requirements into specific technical solutions, applications and process designs.  You will play an integral role in the solution definition, and you will assume the overall responsibility for all technical aspects of solution delivery, from inception through design to implementation (including all solution aspects related to development, infrastructure, data and security). We have multiple opportunities in the role Enterprise Solution Architect within the IT team in support of different areas of the organization: eCommerce and Marketing, and Infrastructure. Qualifications may be vary based on the dedicated area. This position will be reporting to the Senior Manager, Enterprise Solution Architect, within the Enterprise Architecture team. Responsibilities: Understand business drivers and business capabilities (future and current state) and determine corresponding enterprise system designs and change requirements to drive the organization's targeted business outcomes.Understand emerging technology trends and disruptions to enable new business and operating models.Translate business and technical requirements into architectural blueprints to achieve business objectives and document all solution architecture design and analysis work.Lead the design, development, implementation, and maintenance of complex digital multi tiers / multi clouds solutions.Present and socialize proposed solutions to the solution review board (SRB) during review sessions as well as articulate and communicate designs to audiences with limited technical expertise related to the selected technology.Support the delivery of the solution by providing insights to project managers that plan and execute delivery activitiesProvide technical guidance and leadership to all internal and external teams involved in the implementation process. participate in project-related activities and enforce guidelines and standards.Assume responsibility for the quality of the defined solution and its adherence to technology strategies, standards and best practices defined by the enterprise architecture team.Provide architectural leadership to development teams and serve as the primary architecture resourceCreate solution architecture artifacts that describe and explain solution and associated benefitsDevelop technical relationships across multi-disciplinary teams Qualifications Bachelor's degree or higher in Computer Science, Computer Engineering or equivalent Minimum 10 years of IT experience, of which at least 3 years as a solution architectMinimum 3 years of experience in cloud architecturesThorough understanding of eCommerce & marketing industry and cloud market trendsCertifications in TOGAF & Cloud platforms, an assetKnowledge and understanding of different modeling languages (such as UML and ArchiMate). Experience with Sparx EA tool, an assetUnderstanding and knowledge of IT standards and controlsStrong analytical, organizational and communication skillsProfessional attitude and service orientationBilingualism (English, French), an assetPossess investigative nature and be self-motivatedResults oriented with proactive and methodical approach to problem solvingAble to multi-task and work under pressure against tight deadlines and changing prioritiesMust be a team player with ability to work closely with diverse groups and working stylesAbility to establish and maintain effective business relationshipsFlexibility and willingness to work extended hours, when requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. 
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Support Analyst, Fraud prevents potential loss of revenues resulting from fraudulent activities through analysis of data and intelligence, through flagging PNRs for verification at the airport, through follow-up and assistance provided to internal groups, departments and external entities. The Support Analyst, Fraud assists in identifying problems, identifying new trends and proposing solutions which protect Air Canada’s current and expected revenue. The Support Analyst, Fraud will be reporting to the Senior Manager, Fraud.   Key FunctionsMinimize losses resulting from fraudulent transactions by deciding the fraud risk associated with bookings identified by the business rules derived from previous fraud cases, industry contacts and intelligence;Support the development and maintain the business rules used in the assessment of individual bookings through analysis of past bookings, chargeback analysis, intelligence from financial institutions, police and other merchants;Record and perform analysis of suspicious transactions from various incoming sources, and ensure their timely handling as per established priorities;Establish and communicate internal processes and procedures to key intra and inter-departmental customers;Develop, train, coach and provide support to other groups while maintaining quality assurance and offering expertise with operational decisions;Identify and make recommendations on the evolving fraud prevention business needs of Air Canada to both internal and external vendors.  Provide a support role to the latter during the implementation of new products and services;Perform manual fraud review in order to detect fraudulent transactions, using Fraud Detection Tools;Make decision based on an active monitor of our automated fraud screening application;Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate;Independently resolve problems that require in depth investigation and/or research;Analyzes transaction data activity to detect potentially fraudulent activity and assess level of risk of a loss and provide recommendation to improve fraud detection and prevention; Conducts cross references analysis to identify transactions and accounts to known fraudulent activity;Works effectively with peers and leadership by sharing ideas and knowledge about detection and dispute trends and information;Performs other disputes-related projects and tasks as needed;Effectively manages all incoming communication and phone calls with our customer’s relation, banks, vendors, and internal teams via multiple channels;Support and participate in projects and strategy meetings representing the department.Qualifications Proficiency in Microsoft Office suite specially Excel Fraud prevention, internal audits or investigations experience is a strong assetStrong ticketing knowledge in Altea is a strong assetNRD experience is a strong assetExcellent knowledge of company products and policies      Excellent knowledge of our Digital platformAbility to work well with minimal supervisionHighly flexible and adaptableGood problem solving and conflict resolution skillsMotivated and enthusiastic team playerPositive and ProactiveSatisfactory personal record and work performanceAbility to maintain confidentiality is a requirementMust work well in a collaborative team environmentAble to work under pressureFamiliar with telecom environment (terminology, technical, and commercial)Excellent interpersonal, communication, organizational skills and a team playerSolid analytical skillsSelf-starter, energetic with a strong sense of initiative and creativityHours:  Must be available to work overnight shifts as this is a 24/7 work environment including weekends and holidays. Do note that the shifts may be subject to change.Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Support Analyst, Fraud prevents potential loss of revenues resulting from fraudulent activities through analysis of data and intelligence, through flagging PNRs for verification at the airport, through follow-up and assistance provided to internal groups, departments and external entities. The Support Analyst, Fraud assists in identifying problems, identifying new trends and proposing solutions which protect Air Canada’s current and expected revenue. The Support Analyst, Fraud will be reporting to the Senior Manager, Fraud.   Key FunctionsMinimize losses resulting from fraudulent transactions by deciding the fraud risk associated with bookings identified by the business rules derived from previous fraud cases, industry contacts and intelligence;Support the development and maintain the business rules used in the assessment of individual bookings through analysis of past bookings, chargeback analysis, intelligence from financial institutions, police and other merchants;Record and perform analysis of suspicious transactions from various incoming sources, and ensure their timely handling as per established priorities;Establish and communicate internal processes and procedures to key intra and inter-departmental customers;Develop, train, coach and provide support to other groups while maintaining quality assurance and offering expertise with operational decisions;Identify and make recommendations on the evolving fraud prevention business needs of Air Canada to both internal and external vendors.  Provide a support role to the latter during the implementation of new products and services;Perform manual fraud review in order to detect fraudulent transactions, using Fraud Detection Tools;Make decision based on an active monitor of our automated fraud screening application;Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate;Independently resolve problems that require in depth investigation and/or research;Analyzes transaction data activity to detect potentially fraudulent activity and assess level of risk of a loss and provide recommendation to improve fraud detection and prevention; Conducts cross references analysis to identify transactions and accounts to known fraudulent activity;Works effectively with peers and leadership by sharing ideas and knowledge about detection and dispute trends and information;Performs other disputes-related projects and tasks as needed;Effectively manages all incoming communication and phone calls with our customer’s relation, banks, vendors, and internal teams via multiple channels;Support and participate in projects and strategy meetings representing the department.Qualifications Proficiency in Microsoft Office suite specially Excel Fraud prevention, internal audits or investigations experience is a strong assetStrong ticketing knowledge in Altea is a strong assetNRD experience is a strong assetExcellent knowledge of company products and policies      Excellent knowledge of our Digital platformAbility to work well with minimal supervisionHighly flexible and adaptableGood problem solving and conflict resolution skillsMotivated and enthusiastic team playerPositive and ProactiveSatisfactory personal record and work performanceAbility to maintain confidentiality is a requirementMust work well in a collaborative team environmentAble to work under pressureFamiliar with telecom environment (terminology, technical, and commercial)Excellent interpersonal, communication, organizational skills and a team playerSolid analytical skillsSelf-starter, energetic with a strong sense of initiative and creativityHours:  Must be available to work overnight shifts as this is a 24/7 work environment including weekends and holidays. Do note that the shifts may be subject to change.Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Developer, Data & Analytics – BI collects data and provides ongoing analysis of data specific to the business to help provide effective insights and drive decision making within the organization by creating BI, visualizations and dashboards. They follow effective data policies, standards, guidelines, and usage of data within the organization.  The Developer, Data & Analytics – BI will be reporting to the Manager, Data & Analytics.  ResponsibilitiesAnalyze business objectives and develop data solutions to meet customer needsDevelop data visualization solutions derived from multiple data sources using right tools to enable insight and decision-making at various levels of the organizationDevelop data visualizations for key business metrics on an ongoing basisDefine and document data dependencies and data flow diagrams of the solution developed, e.g. between source and systems consuming the data, as well as the logical processes and interfaces with other systemsInitiate data analysis and identify strategic opportunities that creates a positive impact on businessProvides technical oversight and recommendations on data infrastructure (on-premises and Cloud) and BI tool configuration to project teams. Work closely with key stakeholders to ensure all business requirements are developed and clearly communicated Determine root cause for data integrity gaps and provide appropriate data resolution and process remedy solutions Develop innovative and effective approaches to solve business problems through data analytics approaches and communicate results and methodologiesDesign and administer data collection tools, clean, merge and manage existing data sets as well as establish and maintain data quality procedures to ensure accuracy and timeliness of dataDevelop code that is reusable, easily testable and highly efficientAnalyze and resolve technical and applications issuesPlay an active role in projects-related activities. Work with the team and cross-team members to design, develop, debug and release and deploy production quality productsAssist with preparation and coordination of test plans (if needed).Actively contribute to the continuous enhancement of the team by bringing new ideas and solutions on how to ameliorate the applications, the processes, the delivery, the communication, etc.Provide technical and operational inputs to Business Governance and Operational Management Committees, as appropriateQualifications Bachelor’s degree in a related field (Information Technology, Engineering). An advanced degree in a related area, an asset.Minimum of 4 years of experience in a large company querying and manipulating datasets  Minimum of 3 years of experience in creating BI reports/dashboards preferably Power BI (language DAX) and WebFOCUS. (Relevant certifications are a plus)Experience in creation of datasets and data modeling in Power BI DesktopIntermediate knowledge of SQL and demonstrated ability to apply SQL creatively to a wide variety of business requirements Experience in collecting and documenting requirementsAbility and interest in data analysis Effective problem solving and analytical skill. Ability to manage multiple projects and report simultaneously across different stakeholdersClient-focused professional approachOpenness to different and new ways of doing things Ability to work in a team environment while also demonstrating initiative and independenceConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Developer, Data & Analytics – BI collects data and provides ongoing analysis of data specific to the business to help provide effective insights and drive decision making within the organization by creating BI, visualizations and dashboards. They follow effective data policies, standards, guidelines, and usage of data within the organization.  The Developer, Data & Analytics – BI will be reporting to the Manager, Data & Analytics.  ResponsibilitiesAnalyze business objectives and develop data solutions to meet customer needsDevelop data visualization solutions derived from multiple data sources using right tools to enable insight and decision-making at various levels of the organizationDevelop data visualizations for key business metrics on an ongoing basisDefine and document data dependencies and data flow diagrams of the solution developed, e.g. between source and systems consuming the data, as well as the logical processes and interfaces with other systemsInitiate data analysis and identify strategic opportunities that creates a positive impact on businessProvides technical oversight and recommendations on data infrastructure (on-premises and Cloud) and BI tool configuration to project teams. Work closely with key stakeholders to ensure all business requirements are developed and clearly communicated Determine root cause for data integrity gaps and provide appropriate data resolution and process remedy solutions Develop innovative and effective approaches to solve business problems through data analytics approaches and communicate results and methodologiesDesign and administer data collection tools, clean, merge and manage existing data sets as well as establish and maintain data quality procedures to ensure accuracy and timeliness of dataDevelop code that is reusable, easily testable and highly efficientAnalyze and resolve technical and applications issuesPlay an active role in projects-related activities. Work with the team and cross-team members to design, develop, debug and release and deploy production quality productsAssist with preparation and coordination of test plans (if needed).Actively contribute to the continuous enhancement of the team by bringing new ideas and solutions on how to ameliorate the applications, the processes, the delivery, the communication, etc.Provide technical and operational inputs to Business Governance and Operational Management Committees, as appropriateQualifications Bachelor’s degree in a related field (Information Technology, Engineering). An advanced degree in a related area, an asset.Minimum of 4 years of experience in a large company querying and manipulating datasets  Minimum of 3 years of experience in creating BI reports/dashboards preferably Power BI (language DAX) and WebFOCUS. (Relevant certifications are a plus)Experience in creation of datasets and data modeling in Power BI DesktopIntermediate knowledge of SQL and demonstrated ability to apply SQL creatively to a wide variety of business requirements Experience in collecting and documenting requirementsAbility and interest in data analysis Effective problem solving and analytical skill. Ability to manage multiple projects and report simultaneously across different stakeholdersClient-focused professional approachOpenness to different and new ways of doing things Ability to work in a team environment while also demonstrating initiative and independenceConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Fraud and Loyalty Program Compliance team’s primary responsibility is to preventively mitigate  fraud risk and minimize fraud losses while protecting Air Canada and our customers while working in a fast paced environment.  As Fraud schemes are ever changing, the Analyst, Fraud and Loyalty Program Compliance position is responsible for the prevention, detection and monitoring of fraudulent and  non-compliant activities,taking appropriate preventive and corrective measures to address many forms of fraud. The scope includes but not limited to Cyber and Online fraud, Loyalty fraud and Program Compliance, as well as AC Partnership fraudulent activities and associated Internal fraud.   This position reports to Senior Fraud Manager and Loyalty Program Compliance KEY FUNCTIONS Collect, organize and  analyze large sets of data to isolate fraudulent patterns and trends and provide recommendations based on findings.  Perform analysis on large data sets to identify fraud patterns and trends Take corrective actions to mitigate and prevent any negative impact to AC and its customers due to fraud. Perform technical investigations to identify abuse and misuse of systems and processesDetect, and identify control weaknesses in Air Canada’s and/or partner(s) processes and systemsConduct multi-source investigations in collecting and analyzing qualitative and quantitative data.Monitor and action fraudulent and non-compliant behavior requiring corrective actions to eliminate potential sources for fraudEnforce processes and policies to reduce potential abuses and recommend new corrective actions Conduct detailed external/internal investigations, spanning across multiple AC and partner systems associated with alleged violations of program regulations. Work with cross-functional teams on investigations/corrective action Track Fraud incidences and case management activities as well as maintaining data and trends.  Manage member and B2B escalations and follow up with resolutions.Assist in identifying fraud risks and implementing appropriate fraud control improvements  Build strong relationships and collaborate with business stakeholders and internal teams, Join forces with internal teams and IT teams to improve Air Canada’s fraud prevention and detection capabilities.Identify process improvement opportunities t to strengthen the fraud prevention capabilities and gain efficiencies. Qualifications Bachelor's degree or equivalent experience 3+ years’ experience with fraud analytics and data analysis  Previous experience with cyber online fraud, financial crimes, and fraud analytics High degree of proficiency in working Business intelligence tools and skills in Excel and Power BIAbility to learn quickly, handle a high volume of activity, and work in fast-paced environmentSelf motivated and able to take initiative and work independentlyStrong analytical skills & problem resolution with a solid degree of technical proficiency.  Strong knowledge of SQL for analytics, data mining and data manipulation.Some knowledge of Airline industry and loyalty programs experience is an assetAbility to be adaptable and flexible in responding to deadlines and workflow fluctuationsDue to the sensitivity of the cases, discretion and confidentiality are highly critical  Flexibility and willingness to work weekends, as requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Fraud and Loyalty Program Compliance team’s primary responsibility is to preventively mitigate  fraud risk and minimize fraud losses while protecting Air Canada and our customers while working in a fast paced environment.  As Fraud schemes are ever changing, the Analyst, Fraud and Loyalty Program Compliance position is responsible for the prevention, detection and monitoring of fraudulent and  non-compliant activities,taking appropriate preventive and corrective measures to address many forms of fraud. The scope includes but not limited to Cyber and Online fraud, Loyalty fraud and Program Compliance, as well as AC Partnership fraudulent activities and associated Internal fraud.   This position reports to Senior Fraud Manager and Loyalty Program Compliance KEY FUNCTIONS Collect, organize and  analyze large sets of data to isolate fraudulent patterns and trends and provide recommendations based on findings.  Perform analysis on large data sets to identify fraud patterns and trends Take corrective actions to mitigate and prevent any negative impact to AC and its customers due to fraud. Perform technical investigations to identify abuse and misuse of systems and processesDetect, and identify control weaknesses in Air Canada’s and/or partner(s) processes and systemsConduct multi-source investigations in collecting and analyzing qualitative and quantitative data.Monitor and action fraudulent and non-compliant behavior requiring corrective actions to eliminate potential sources for fraudEnforce processes and policies to reduce potential abuses and recommend new corrective actions Conduct detailed external/internal investigations, spanning across multiple AC and partner systems associated with alleged violations of program regulations. Work with cross-functional teams on investigations/corrective action Track Fraud incidences and case management activities as well as maintaining data and trends.  Manage member and B2B escalations and follow up with resolutions.Assist in identifying fraud risks and implementing appropriate fraud control improvements  Build strong relationships and collaborate with business stakeholders and internal teams, Join forces with internal teams and IT teams to improve Air Canada’s fraud prevention and detection capabilities.Identify process improvement opportunities t to strengthen the fraud prevention capabilities and gain efficiencies. Qualifications Bachelor's degree or equivalent experience 3+ years’ experience with fraud analytics and data analysis  Previous experience with cyber online fraud, financial crimes, and fraud analytics High degree of proficiency in working Business intelligence tools and skills in Excel and Power BIAbility to learn quickly, handle a high volume of activity, and work in fast-paced environmentSelf motivated and able to take initiative and work independentlyStrong analytical skills & problem resolution with a solid degree of technical proficiency.  Strong knowledge of SQL for analytics, data mining and data manipulation.Some knowledge of Airline industry and loyalty programs experience is an assetAbility to be adaptable and flexible in responding to deadlines and workflow fluctuationsDue to the sensitivity of the cases, discretion and confidentiality are highly critical  Flexibility and willingness to work weekends, as requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The purpose of Service Management is to unify Air Canada’s IT services delivery for consistency and quality across its internal and sourced environment to ITIL/ITSM best practices.Manage service desk and end user environments to ensure successful availability, continuity and security of the services.  This position will be reporting into the Manager, End User Services.  ResponsibilitiesResponsible for supporting Air Canada’s Office 365 tenant, including Exchange Online, Microsoft Teams, OneDrive, SharePoint Online, Yammer, etc. to ensure successful availability, continuity, and security of the services.Responsible for guiding the strategy for planning, architecture, design, documentation, and implementation of Office 365 operationalization offerings in line with ITSM processes. This includes the modernization of our service catalog with automation where possible.Streamline and keep licensing models clean and current to save costs.Evaluate and operationalize new collaboration tools as necessary.Ensure adherence to defined organizational processes for continued consistency of IT services delivery.Act as first point of contact into IT organization.Promote use of self service and review service catalogue to reduce service cost & enhance user experience.Responsible for monitoring critical systems, and support resolution of critical/non-critical incidents. Point of contact for level 3 support and escalation for issues relating to Office 365, as well as for contacting Microsoft Premier Support.Manage vendors that support Office 365 and other productivity tools.Support requirement and systems analysis efforts, including translating business requirements.Support business case creation efforts.Handle technology complexity and drive autonomous decision making, as it relates to adoption of technology best practices.Demonstrate significant technical depth to handle strategic technology priorities.Evangelize new, agile forms of working enabled by collaboration toolsets.Qualifications 3-5 years of IT technology or operations experience in a large companyExperience managing Office 365 as a Global Administrator.Proficiency in PowerShell scripting a strong asset.Adaptability and Flexibility - The ability to keep functioning effectively when under pressure and/or experiencing rapidly changing or uncertain conditions, and to maintain self-control in the face of hostility or provocation. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing thingsAccountability and Credibility - Takes responsibility for the results and future direction of the organization. Demonstrated concern that one be perceived as responsible, reliable, and trustworthyCustomer Orientation - Demonstrated concern for satisfying one’s external and/or internal customersResults Orientation - Focusing on the desired result of one’s own or one’s unit's work; setting challenging goals, focusing effort on the goals, and meeting or exceeding themAnalytical Thinking - Approaching a problem by using a logical, systematic, sequential approachInterpersonal Effectiveness - The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to othersConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The purpose of Service Management is to unify Air Canada’s IT services delivery for consistency and quality across its internal and sourced environment to ITIL/ITSM best practices.Manage service desk and end user environments to ensure successful availability, continuity and security of the services.  This position will be reporting into the Manager, End User Services.  ResponsibilitiesResponsible for supporting Air Canada’s Office 365 tenant, including Exchange Online, Microsoft Teams, OneDrive, SharePoint Online, Yammer, etc. to ensure successful availability, continuity, and security of the services.Responsible for guiding the strategy for planning, architecture, design, documentation, and implementation of Office 365 operationalization offerings in line with ITSM processes. This includes the modernization of our service catalog with automation where possible.Streamline and keep licensing models clean and current to save costs.Evaluate and operationalize new collaboration tools as necessary.Ensure adherence to defined organizational processes for continued consistency of IT services delivery.Act as first point of contact into IT organization.Promote use of self service and review service catalogue to reduce service cost & enhance user experience.Responsible for monitoring critical systems, and support resolution of critical/non-critical incidents. Point of contact for level 3 support and escalation for issues relating to Office 365, as well as for contacting Microsoft Premier Support.Manage vendors that support Office 365 and other productivity tools.Support requirement and systems analysis efforts, including translating business requirements.Support business case creation efforts.Handle technology complexity and drive autonomous decision making, as it relates to adoption of technology best practices.Demonstrate significant technical depth to handle strategic technology priorities.Evangelize new, agile forms of working enabled by collaboration toolsets.Qualifications 3-5 years of IT technology or operations experience in a large companyExperience managing Office 365 as a Global Administrator.Proficiency in PowerShell scripting a strong asset.Adaptability and Flexibility - The ability to keep functioning effectively when under pressure and/or experiencing rapidly changing or uncertain conditions, and to maintain self-control in the face of hostility or provocation. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing thingsAccountability and Credibility - Takes responsibility for the results and future direction of the organization. Demonstrated concern that one be perceived as responsible, reliable, and trustworthyCustomer Orientation - Demonstrated concern for satisfying one’s external and/or internal customersResults Orientation - Focusing on the desired result of one’s own or one’s unit's work; setting challenging goals, focusing effort on the goals, and meeting or exceeding themAnalytical Thinking - Approaching a problem by using a logical, systematic, sequential approachInterpersonal Effectiveness - The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to othersConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Senior Analyst, Cyber Security Operations Center will be working in a fast paced and innovative environment for one of North America’s top airlines. The position requires information gathering, analytics aptitude and problem-solving skills. As a Senior Analyst you will be a key contributor for monitoring, and response activities and enhancing our threat detection capabilities. The Cyber Security Operations Centre is the first line of defense to protect Air Canada and our customers. The Senior Analyst, Cyber Security Operations Center will be reporting to the Manager IT & Cyber Operations.  Key Functions Perform Digital Forensics, Incident Response (DFIR) and threat hunting activities using relevant actor TTP's and IOCsSupport detection and response technologies that continuously evolve with the changing cyber threat landscapeAct as an escalation point for tier 1 cyber security analysts responding to cyber security incidentsCreate, support, and maintain all pertinent documentation, which includes but is not limited to, root cause analysis, standard operating procedures, incident response plans, applicable standards for monitoring and security toolingParticipate in projects to improve our IT efficiency, enhance our customer experience, and improve our cyber securityManage, measure and report on key service-level metrics showcasing the effectiveness of the Cyber Security Operations programCreate, review and provide Threat Intelligence as it pertains to observed threats at Air Canada Develop and communicate operational security objectives; inspire, motivate and train team members to follow and achieve organizational security standardsWork with relevant stakeholders and collect information while investigating a potential cyber security threat to Air CanadaReview and analyze data from multiple internal and external stakeholdersCommunicate analysis results and make recommendations to relevant stakeholders Provide support for the business analysis and technology/business integration effortsSupport and design use casesSupport Planning and monitoring processesBuild relationships throughout the organization to enhance and support our focus on safe, secure, and reliable operationsMaintain up-to-date understanding of security threats, countermeasures, security tools and network technologiesAct as the subject matter expert on behalf of the Cyber Security Operations CentreQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role4-6 years of IT technology or operations experience in a large company Certification in Information Security (Security+, GCIA, OSCP or any other blue team training) practices and policiesExperience and knowledge of packet flow, TCP/UDP traffic, firewall technologies, IPS technologies, proxy technologies, WAF Technologies, mail filtering solutions, antivirus, EDR, Windows and *NIX operating systemsAvailability and Flexibility as shift work may be part of the requirement as this role is part of our 24/7 IT Operations.Knowledge of foundational systems security principles Ability to communicate effectively and to work collaboratively with all levels of the organization with superior verbal and written skillsSuperior customer service and client interfacing skillsAbility to work effectively under pressure and in rapidly changing environments or uncertain conditions.Ability to focus on the accomplishment of the team’s and unit’s work; set challenging goals and meet or exceed goalsAbility to maintain a professional and assertive demeanor under challenging situations and possesses confidence to act on critical decisions.A passion for Service ImprovementAbility to work cooperatively with others on a team, and to establish and maintain effective business relationshipsAbility to handle multiple tasks in a fast-paced environment.After hours on-call support for escalationsAbility to travel and work effectively with remote teamsWorking from home office if not located at core locationsConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Senior Analyst, Cyber Security Operations Center will be working in a fast paced and innovative environment for one of North America’s top airlines. The position requires information gathering, analytics aptitude and problem-solving skills. As a Senior Analyst you will be a key contributor for monitoring, and response activities and enhancing our threat detection capabilities. The Cyber Security Operations Centre is the first line of defense to protect Air Canada and our customers. The Senior Analyst, Cyber Security Operations Center will be reporting to the Manager IT & Cyber Operations.  Key Functions Perform Digital Forensics, Incident Response (DFIR) and threat hunting activities using relevant actor TTP's and IOCsSupport detection and response technologies that continuously evolve with the changing cyber threat landscapeAct as an escalation point for tier 1 cyber security analysts responding to cyber security incidentsCreate, support, and maintain all pertinent documentation, which includes but is not limited to, root cause analysis, standard operating procedures, incident response plans, applicable standards for monitoring and security toolingParticipate in projects to improve our IT efficiency, enhance our customer experience, and improve our cyber securityManage, measure and report on key service-level metrics showcasing the effectiveness of the Cyber Security Operations programCreate, review and provide Threat Intelligence as it pertains to observed threats at Air Canada Develop and communicate operational security objectives; inspire, motivate and train team members to follow and achieve organizational security standardsWork with relevant stakeholders and collect information while investigating a potential cyber security threat to Air CanadaReview and analyze data from multiple internal and external stakeholdersCommunicate analysis results and make recommendations to relevant stakeholders Provide support for the business analysis and technology/business integration effortsSupport and design use casesSupport Planning and monitoring processesBuild relationships throughout the organization to enhance and support our focus on safe, secure, and reliable operationsMaintain up-to-date understanding of security threats, countermeasures, security tools and network technologiesAct as the subject matter expert on behalf of the Cyber Security Operations CentreQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role4-6 years of IT technology or operations experience in a large company Certification in Information Security (Security+, GCIA, OSCP or any other blue team training) practices and policiesExperience and knowledge of packet flow, TCP/UDP traffic, firewall technologies, IPS technologies, proxy technologies, WAF Technologies, mail filtering solutions, antivirus, EDR, Windows and *NIX operating systemsAvailability and Flexibility as shift work may be part of the requirement as this role is part of our 24/7 IT Operations.Knowledge of foundational systems security principles Ability to communicate effectively and to work collaboratively with all levels of the organization with superior verbal and written skillsSuperior customer service and client interfacing skillsAbility to work effectively under pressure and in rapidly changing environments or uncertain conditions.Ability to focus on the accomplishment of the team’s and unit’s work; set challenging goals and meet or exceed goalsAbility to maintain a professional and assertive demeanor under challenging situations and possesses confidence to act on critical decisions.A passion for Service ImprovementAbility to work cooperatively with others on a team, and to establish and maintain effective business relationshipsAbility to handle multiple tasks in a fast-paced environment.After hours on-call support for escalationsAbility to travel and work effectively with remote teamsWorking from home office if not located at core locationsConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Data Specialist, Data Management lead will enforce the trust in data by establishing and operationalizing a cohesive Data Management strategy. He/She will establish and drive executions of Framework, Standards, Guidelines and Processes for the entire Enterprise Data & Analytics Department. Functional Accountabilities:Set and drive data and analytics strategy for the enterprise to meet current and future data demandsBuild a strong data foundation with appropriate governance and protectionDevelop rules and processes to manage and control data integrity (accuracy, thoroughness, process compliance) of all data within Data Warehouse and Cloud environment Lead, from a technical standpoint, the data management roadmap encompassing planning, design, and the elaboration of the data Management processes (building, update, communication)Implement measures to manage the quality of the Data deliverables to be used by the various Data & Analytics teamsCollaborate with the other domain Data Specialist, Data Architect, Data Analyst, Data engineers, and organizational leaders to identify opportunities for process improvements, recommend system modifications, and contribute to policies for data governance.Create and update the appropriate documentation framework that allows the Data & Analytics team to consult and update the various Document as a source of truth. Align the various Data & Analytics External teams such as the Business partnerships, the PMO, the Enterprise Architecture and the various BI consumers.Elaborate and put in place onboarding materials for all new hire including Access need, Documentation, Training and PairingHost kick-off, follow-up meetings, track activities, and lead of all data management processes Constantly communicate all changing elements within the Data Management Standards, Guidelines and toolsets.Collaborate with the various Change Management lead to insure a better takeoverCollaborate within the data technology transformation to insure the evolution of all the data management practicesQualifications 5-9 years of IT Data technology, Process leadership experience in a large company SQL knowledgeCloud ecosystem knowledgeETL Data Warehouse and Big Data functional experienceBachelor’s Degree in Computer Science, Information Technology, Business Intelligence or a related discipline.Experience of Airline data management is a plusStrong knowledge of data quality management and best practices.Working knowledge of data governance processes and SDLC.Must possess strong communication (verbal and written), research and interpersonal skills as well as excellent time-management and organizational skills, with a proven ability to be highly productive and efficient in a team driven environment. Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Data Specialist, Data Management lead will enforce the trust in data by establishing and operationalizing a cohesive Data Management strategy. He/She will establish and drive executions of Framework, Standards, Guidelines and Processes for the entire Enterprise Data & Analytics Department. Functional Accountabilities:Set and drive data and analytics strategy for the enterprise to meet current and future data demandsBuild a strong data foundation with appropriate governance and protectionDevelop rules and processes to manage and control data integrity (accuracy, thoroughness, process compliance) of all data within Data Warehouse and Cloud environment Lead, from a technical standpoint, the data management roadmap encompassing planning, design, and the elaboration of the data Management processes (building, update, communication)Implement measures to manage the quality of the Data deliverables to be used by the various Data & Analytics teamsCollaborate with the other domain Data Specialist, Data Architect, Data Analyst, Data engineers, and organizational leaders to identify opportunities for process improvements, recommend system modifications, and contribute to policies for data governance.Create and update the appropriate documentation framework that allows the Data & Analytics team to consult and update the various Document as a source of truth. Align the various Data & Analytics External teams such as the Business partnerships, the PMO, the Enterprise Architecture and the various BI consumers.Elaborate and put in place onboarding materials for all new hire including Access need, Documentation, Training and PairingHost kick-off, follow-up meetings, track activities, and lead of all data management processes Constantly communicate all changing elements within the Data Management Standards, Guidelines and toolsets.Collaborate with the various Change Management lead to insure a better takeoverCollaborate within the data technology transformation to insure the evolution of all the data management practicesQualifications 5-9 years of IT Data technology, Process leadership experience in a large company SQL knowledgeCloud ecosystem knowledgeETL Data Warehouse and Big Data functional experienceBachelor’s Degree in Computer Science, Information Technology, Business Intelligence or a related discipline.Experience of Airline data management is a plusStrong knowledge of data quality management and best practices.Working knowledge of data governance processes and SDLC.Must possess strong communication (verbal and written), research and interpersonal skills as well as excellent time-management and organizational skills, with a proven ability to be highly productive and efficient in a team driven environment. Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Specialist – Application Development & Maintenance (DevOps and Integration Platforms) is responsible for the support, process automation and continuous improvement of software delivery within Air Canada’s Enterprise Integration practice. The incumbent will play a key role within the team acting as the leading technical expert across Air Canada’s suite of integration products, with a focus of driving a high quality and effective automated software deployment strategy in support of a sophisticated DevOps service.  This role reports to the Director, Application Development & MaintenanceAutomate the build and release of multiple projects by implementing automation tools and frameworks Implement, support and continuously improve the tools that make development cycle quicker, safer and more secure: code repository, automations, backlog management tool, DevSecOps tools, etc.Responsible for the global operational performance of the software delivery lifecycle for the departmentMaintain code branches along with integrations of code across multiple branches.Configure complex installations and quickly resolve all defects or script issues found within the installationCollaborate with cross-functional teams to solve development constraints and deployment issuesMaintain and update technical documents and procedures related to the developer tools and automations Develop technical expertise across multiple integration platforms: infrastructure, connectivity, troubleshooting, administration, etc.Contribute to the day to day effort of administrating users of the integration platforms and surrounding toolsProvide adhoc operational support under unplanned circumstances (major incident)Develop reporting automations, dashboards and alertsDevelop smart automations that detect bottlenecks/failures and act upon them to either auto-heal the system, scale the system or minimize the impact of the failure.Develop Operational Runbook with Procedures for the Operations team that describe step by step how to deliver certain operations on the platformDefine and enforce technical standards for quality, maintainability, scalability, availability, and securityUndertake technical feasibility assessments of proposed solutions based on current technology constraintsProvide technology and services ownership direction on all matters related to this area to associated functional leads and peersCreate diagrams, user flows and process flows to effectively communicate interaction and design ideasQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role6-10 years of overall IT technology experience, with 2 years minimum of experience in a similar role Experience in developing and enhancing a CI/CD toolchain (Bitbucket Pipelines)Strong experience in python and bash scriptingProven expertise with Maven, Git and JenkinsExperience with secrets management (Hashicorp Vault, Amazon KMS etc.)Experience in managing Build Artifactory Servers (Jfog, Nexus etc.)Experience with Monitoring and Alerting Tools (Dynatrace, Prometheus and Grafana)Experience in providing technical support for mission-critical systemsKnowledge of API-related formats (XML, JSON), protocols (SOAP, REST, HTTP action verbs) and patterns (authentication)Ability to understand and affect decisions strategically for the interest of Air Canada Pro-active and capable of autonomous workAbility to work effectively under pressure and in rapidly changing environments or uncertain conditionsAbility to work cooperatively with others on a team and to communicate effectively (verbally and in writing) with all levels of the organizationCapable of solving complex problems by using a logical, systematic, and sequential approach, and of producing high-quality work within the established deadlinesAssets: experience with the Atlassian Tool Set; with the MuleSoft CloudHub platform; with PaaS (Cloud foundry, Elastic Beanstalk, Heroku, Openshift etc.); in containerization ecosystem (Docker or Kubernetes); with AWS or Azure; with setting up the log management ecosystems (ELK stack); as well as experience in the airline industry Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position. Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Specialist – Application Development & Maintenance (DevOps and Integration Platforms) is responsible for the support, process automation and continuous improvement of software delivery within Air Canada’s Enterprise Integration practice. The incumbent will play a key role within the team acting as the leading technical expert across Air Canada’s suite of integration products, with a focus of driving a high quality and effective automated software deployment strategy in support of a sophisticated DevOps service.  This role reports to the Director, Application Development & MaintenanceAutomate the build and release of multiple projects by implementing automation tools and frameworks Implement, support and continuously improve the tools that make development cycle quicker, safer and more secure: code repository, automations, backlog management tool, DevSecOps tools, etc.Responsible for the global operational performance of the software delivery lifecycle for the departmentMaintain code branches along with integrations of code across multiple branches.Configure complex installations and quickly resolve all defects or script issues found within the installationCollaborate with cross-functional teams to solve development constraints and deployment issuesMaintain and update technical documents and procedures related to the developer tools and automations Develop technical expertise across multiple integration platforms: infrastructure, connectivity, troubleshooting, administration, etc.Contribute to the day to day effort of administrating users of the integration platforms and surrounding toolsProvide adhoc operational support under unplanned circumstances (major incident)Develop reporting automations, dashboards and alertsDevelop smart automations that detect bottlenecks/failures and act upon them to either auto-heal the system, scale the system or minimize the impact of the failure.Develop Operational Runbook with Procedures for the Operations team that describe step by step how to deliver certain operations on the platformDefine and enforce technical standards for quality, maintainability, scalability, availability, and securityUndertake technical feasibility assessments of proposed solutions based on current technology constraintsProvide technology and services ownership direction on all matters related to this area to associated functional leads and peersCreate diagrams, user flows and process flows to effectively communicate interaction and design ideasQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role6-10 years of overall IT technology experience, with 2 years minimum of experience in a similar role Experience in developing and enhancing a CI/CD toolchain (Bitbucket Pipelines)Strong experience in python and bash scriptingProven expertise with Maven, Git and JenkinsExperience with secrets management (Hashicorp Vault, Amazon KMS etc.)Experience in managing Build Artifactory Servers (Jfog, Nexus etc.)Experience with Monitoring and Alerting Tools (Dynatrace, Prometheus and Grafana)Experience in providing technical support for mission-critical systemsKnowledge of API-related formats (XML, JSON), protocols (SOAP, REST, HTTP action verbs) and patterns (authentication)Ability to understand and affect decisions strategically for the interest of Air Canada Pro-active and capable of autonomous workAbility to work effectively under pressure and in rapidly changing environments or uncertain conditionsAbility to work cooperatively with others on a team and to communicate effectively (verbally and in writing) with all levels of the organizationCapable of solving complex problems by using a logical, systematic, and sequential approach, and of producing high-quality work within the established deadlinesAssets: experience with the Atlassian Tool Set; with the MuleSoft CloudHub platform; with PaaS (Cloud foundry, Elastic Beanstalk, Heroku, Openshift etc.); in containerization ecosystem (Docker or Kubernetes); with AWS or Azure; with setting up the log management ecosystems (ELK stack); as well as experience in the airline industry Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position. Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Advisor, Cyber Security will be working in a fast paced and innovative environment supporting the overall security posture of Air Canada’s technology environment. Air Canada’s cyber security systems are foundational to protecting the data and systems that allow its customers to fly safely. The Advisor, Cyber security role acts as a security subject matter expert and provides guidance concerning IT risks and security assessments for Air Canada and its affiliates. He/she will evaluate Air Canada’s existing security systems to determine potential cybersecurity risks, provide inputs on security requirements for personal, commercial and financial data as well as the operation of Air Canada IT networks and infrastructure. Cyber security threats continue to evolve, and the Cyber Security team will evolve with it.  This position will be reporting to Manager, Cyber Security Advisory and Assessment ResponsibilitiesContribute to the development documentation, monitoring and maintenance of information security standards, policies and protocols to ensure organizational infrastructure, data and resources are protected from unauthorized and inappropriate use or accessCoordinate with operational groups and business units to set up and implement various cybersecurity controls and measures.Review and offer security recommendations for architecture diagramsLead the delivery of cyber capabilities for Air Canada.Advise on meeting compliance with information security policies and proceduresProvide expertise in the definition, selection and implementation of IT Security related controls to the IT DepartmentProvide security advisory services by conducting tests on a current system to determine vulnerable areasGenerate security reports for IT administrators and business managers to evaluate the efficacy of security systems and policiesTrack risks using the Air Canada GRC tool (Archer)Support the business initiatives, while making sure any Cyber specific risk introduced is properly managedIdentify Cyber risks, communicate and develop “best practice” solutions, and implement mitigating controls consistent with company strategyPlan, coordinate and oversee activities related to the design, development and integration of information systems, operations systems and reporting systems in a business or security or risk contextIntroduce new processes and ensure that gaps in the aforementioned items are identified and addressed ahead of time,Implement and manage governance around business partner/security management both internally and externallyWork with the vendor’s teams (business and technical) to establish and review policies and IT directionPerform project reviews to ensure that they align to Air Canada’s business/ information security requirementsEnsure that the company’s internal technological processes and services comply with community expectations, laws, and regulations for privacy, security, and social responsibilityRepresent the organization and take an active participation on different IT business or security airline specific forumsSupporting the leadership team on strategic initiatives specific to the respective portfolioQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role9-12 years of IT technology with minimum 5 years in an IT Security role, operations and people leadership experience in a large companyCertification in Information Security (CISSP, ISC, CISM) practices and policiesExceptional analytical, organizational and communication skillsSelf-motivated and independent workerPossess investigative nature and be self-motivatedResults oriented with proactive and methodical approach to problem solvingAble to multi-task and work under pressure against tight deadlines and changing prioritiesMust be a team player with ability to work closely with diverse groups and working stylesAbility to establish and maintain effective business relationshipsFlexibility and willingness to work extended hours, when requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Advisor, Cyber Security will be working in a fast paced and innovative environment supporting the overall security posture of Air Canada’s technology environment. Air Canada’s cyber security systems are foundational to protecting the data and systems that allow its customers to fly safely. The Advisor, Cyber security role acts as a security subject matter expert and provides guidance concerning IT risks and security assessments for Air Canada and its affiliates. He/she will evaluate Air Canada’s existing security systems to determine potential cybersecurity risks, provide inputs on security requirements for personal, commercial and financial data as well as the operation of Air Canada IT networks and infrastructure. Cyber security threats continue to evolve, and the Cyber Security team will evolve with it.  This position will be reporting to Manager, Cyber Security Advisory and Assessment ResponsibilitiesContribute to the development documentation, monitoring and maintenance of information security standards, policies and protocols to ensure organizational infrastructure, data and resources are protected from unauthorized and inappropriate use or accessCoordinate with operational groups and business units to set up and implement various cybersecurity controls and measures.Review and offer security recommendations for architecture diagramsLead the delivery of cyber capabilities for Air Canada.Advise on meeting compliance with information security policies and proceduresProvide expertise in the definition, selection and implementation of IT Security related controls to the IT DepartmentProvide security advisory services by conducting tests on a current system to determine vulnerable areasGenerate security reports for IT administrators and business managers to evaluate the efficacy of security systems and policiesTrack risks using the Air Canada GRC tool (Archer)Support the business initiatives, while making sure any Cyber specific risk introduced is properly managedIdentify Cyber risks, communicate and develop “best practice” solutions, and implement mitigating controls consistent with company strategyPlan, coordinate and oversee activities related to the design, development and integration of information systems, operations systems and reporting systems in a business or security or risk contextIntroduce new processes and ensure that gaps in the aforementioned items are identified and addressed ahead of time,Implement and manage governance around business partner/security management both internally and externallyWork with the vendor’s teams (business and technical) to establish and review policies and IT directionPerform project reviews to ensure that they align to Air Canada’s business/ information security requirementsEnsure that the company’s internal technological processes and services comply with community expectations, laws, and regulations for privacy, security, and social responsibilityRepresent the organization and take an active participation on different IT business or security airline specific forumsSupporting the leadership team on strategic initiatives specific to the respective portfolioQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role9-12 years of IT technology with minimum 5 years in an IT Security role, operations and people leadership experience in a large companyCertification in Information Security (CISSP, ISC, CISM) practices and policiesExceptional analytical, organizational and communication skillsSelf-motivated and independent workerPossess investigative nature and be self-motivatedResults oriented with proactive and methodical approach to problem solvingAble to multi-task and work under pressure against tight deadlines and changing prioritiesMust be a team player with ability to work closely with diverse groups and working stylesAbility to establish and maintain effective business relationshipsFlexibility and willingness to work extended hours, when requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Specialist, Cybersecurity Compliance will be working in a fast paced and innovative environment supporting the overall security posture of Air Canada’s technology environment: cyber monitoring, detection, and response systems. Air Canada’s cyber security systems are foundational to protecting the data and systems that allow its customers to fly safely.  The Specialist, Cybersecurity Compliance acts as a cyber security subject matter expert and provides guidance concerning the cyber security program, cyber risks and compliance for Air Canada and its affiliates. He/she will consult, advise and lead the execution of cyber initiatives part of the cyber security program, and partner with teams across the company to optimize company’s security posture while ensuring the business is able to innovate. This position also manages relationships with the key Service Providers. Responsibilities:Lead, monitor and advise on the execution of assessments to ensure compliance with internal information security policies and procedures, as well as external requirementsSupport multiple audits and compliance assessments and report status to managementIdentify cyber risks, communicate and develop “best practice” solutions, and implement mitigating controls consistent with company strategyContribute to the development, documentation, monitoring and maintenance of information security standards, policies and protocols to ensure organizational infrastructure, data and resources are protected from unauthorized and inappropriate use or accessEnsure adherence to laws and regulations, internal policies, processes, and proceduresProvide expertise in the definition, selection and implementation of cyber security related controlsOwns the risk register and compliance action items to ensure IT is compliant to Air Canada’s corporate risk requirements Assist in the development and implementation of a standard framework to assess the relative scope and magnitude of information technology, regulatory and compliance risksAdvise the organization about cyber security threats, technologies and related regulatory requirementsConsult on regulatory compliance requirements, reporting and questions.Participate in new business initiatives and product development activities to promote and implement functionality necessary to support required compliance capabilitiesCollaborate with different departments (i.e. Architecture, Data management, Legal, Privacy) to ensure that data security practices satisfy cyber security, privacy and compliance requirementsRepresent the organization and take an active participation on different business or security airline specific forumsSupport the leadership team on strategic initiatives specific to the respective portfolioQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role. Minimum 7 years of experience in a cyber security and/or risk and compliance role.Current information security certification (CISSP, CISM or equivalent)Relevant privacy industry certifications (e.g. CIPP, CIPM, etc.) a plusStrong knowledge and understanding of cyber security concepts, protocols, industry best practices, strategies, frameworks and regulations such as SOC2, SOX, PCI DSS, ISO, CoBIT, NIST, PIPEDA, GDPRRelevant experience defining business processes and controls around sensitive data and applications to ensure compliance with data protection regulations (e.g. PIPEDA, GDPR)Strong communication skills, (written and verbal), and the ability to bridge the language between technology and businessSelf-motivated and capable to work with minimal supervisionResults oriented with proactive and methodical approach to problem solvingAble to multi-task and work under pressure against tight deadlines and changing prioritiesMust be a team player with ability to work closely with diverse groups and working stylesAbility to establish and maintain effective business relationshipsConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position. Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Specialist, Cybersecurity Compliance will be working in a fast paced and innovative environment supporting the overall security posture of Air Canada’s technology environment: cyber monitoring, detection, and response systems. Air Canada’s cyber security systems are foundational to protecting the data and systems that allow its customers to fly safely.  The Specialist, Cybersecurity Compliance acts as a cyber security subject matter expert and provides guidance concerning the cyber security program, cyber risks and compliance for Air Canada and its affiliates. He/she will consult, advise and lead the execution of cyber initiatives part of the cyber security program, and partner with teams across the company to optimize company’s security posture while ensuring the business is able to innovate. This position also manages relationships with the key Service Providers. Responsibilities:Lead, monitor and advise on the execution of assessments to ensure compliance with internal information security policies and procedures, as well as external requirementsSupport multiple audits and compliance assessments and report status to managementIdentify cyber risks, communicate and develop “best practice” solutions, and implement mitigating controls consistent with company strategyContribute to the development, documentation, monitoring and maintenance of information security standards, policies and protocols to ensure organizational infrastructure, data and resources are protected from unauthorized and inappropriate use or accessEnsure adherence to laws and regulations, internal policies, processes, and proceduresProvide expertise in the definition, selection and implementation of cyber security related controlsOwns the risk register and compliance action items to ensure IT is compliant to Air Canada’s corporate risk requirements Assist in the development and implementation of a standard framework to assess the relative scope and magnitude of information technology, regulatory and compliance risksAdvise the organization about cyber security threats, technologies and related regulatory requirementsConsult on regulatory compliance requirements, reporting and questions.Participate in new business initiatives and product development activities to promote and implement functionality necessary to support required compliance capabilitiesCollaborate with different departments (i.e. Architecture, Data management, Legal, Privacy) to ensure that data security practices satisfy cyber security, privacy and compliance requirementsRepresent the organization and take an active participation on different business or security airline specific forumsSupport the leadership team on strategic initiatives specific to the respective portfolioQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role. Minimum 7 years of experience in a cyber security and/or risk and compliance role.Current information security certification (CISSP, CISM or equivalent)Relevant privacy industry certifications (e.g. CIPP, CIPM, etc.) a plusStrong knowledge and understanding of cyber security concepts, protocols, industry best practices, strategies, frameworks and regulations such as SOC2, SOX, PCI DSS, ISO, CoBIT, NIST, PIPEDA, GDPRRelevant experience defining business processes and controls around sensitive data and applications to ensure compliance with data protection regulations (e.g. PIPEDA, GDPR)Strong communication skills, (written and verbal), and the ability to bridge the language between technology and businessSelf-motivated and capable to work with minimal supervisionResults oriented with proactive and methodical approach to problem solvingAble to multi-task and work under pressure against tight deadlines and changing prioritiesMust be a team player with ability to work closely with diverse groups and working stylesAbility to establish and maintain effective business relationshipsConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position. Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. This is a position within the Network Services team interacting with the Air Canada business, other IT teams, primary vendors and service providers to fulfill our mandate to the global Air Canada Network. This position requires to collaborate with a broad range of groups, both within the company and with external IT and business partners. The individual will contribute to the delivery and management of the network services and provide valuable input to be used in the annual technology planning and budget processes.  This position will be reporting to the Manager, Network Solutions.Functional AccountabilitiesEnsure network solutions and services are in alignment with Air Canada’s business goals and objectivesDevelop and plan strategy, policy and service delivery framework for the Air Canada Network and servicesEstablish standards for network infrastructure, ensuring their performance across all system design, development and maintenance activitiesSupport the problem, defect, and incident management processes for seamless operations of Infrastructure and Cloud platformsSupport the production release management process by managing and participating in deployments and any necessary production regression testsSupport in delivering evidence of Network Security compliance to audit requestsDevelop and measure performance and functional metrics for all network technologies and services Manage vendor’s responsibility for delivery of the services in the respective network Infrastructure areaResponsible for providing technical direction necessary to design, develop, implement, debug, document and support Air Canada’s technology systems Define development and testing best practices to be followed in developing and maintenance of Air Canada’s technology systems Analyze solution requirements to develop and test the functional and/or technical design of a solution and serve as a liaison and subject matter expert on technology mattersParticipate in all Scrum time boxed activities and ceremoniesUndertake technical feasibility assessments of proposed solutions based on current technology constraintsMaintain expert working knowledge of current state network technologies, services, and research emerging technology trends Manage all cycles of development and testing, including, planning, architecture, implementation, QA, and operations; work to continuously improve software development processesDefine and enforce technical standards for quality, maintainability, scalability, availability, and securityParticipate in business planning, product roadmaps, and business strategy discussions. Collaborate with management and stakeholders to define priorities for features and releasesOversee development and testing of new features and ensure the optimization of existing ones to drive maximum performanceQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role9+ years of IT technology Expert knowledge in at least one network technologyWired LANWiFiVoice over IPNetwork SecurityLoad BalancingWide Area NetworkKnowledge of current network technologies and trendsAbility to communicate technical concepts in a non-technical mannerAbility to work effectively under pressure and in rapidly changing environments or uncertain conditionsDemonstrates openness and willingness to adapt to different and new ways of doing things Takes responsibility for the results and actively participates in the future direction of the organizationAbility to work cooperatively with others on a team, and to establish and maintain effective business relationshipsCapable of solving complex problems by using a logical, systematic, and sequential approachFlexibility and willingness to work extended hours, when requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. This is a position within the Network Services team interacting with the Air Canada business, other IT teams, primary vendors and service providers to fulfill our mandate to the global Air Canada Network. This position requires to collaborate with a broad range of groups, both within the company and with external IT and business partners. The individual will contribute to the delivery and management of the network services and provide valuable input to be used in the annual technology planning and budget processes.  This position will be reporting to the Manager, Network Solutions.Functional AccountabilitiesEnsure network solutions and services are in alignment with Air Canada’s business goals and objectivesDevelop and plan strategy, policy and service delivery framework for the Air Canada Network and servicesEstablish standards for network infrastructure, ensuring their performance across all system design, development and maintenance activitiesSupport the problem, defect, and incident management processes for seamless operations of Infrastructure and Cloud platformsSupport the production release management process by managing and participating in deployments and any necessary production regression testsSupport in delivering evidence of Network Security compliance to audit requestsDevelop and measure performance and functional metrics for all network technologies and services Manage vendor’s responsibility for delivery of the services in the respective network Infrastructure areaResponsible for providing technical direction necessary to design, develop, implement, debug, document and support Air Canada’s technology systems Define development and testing best practices to be followed in developing and maintenance of Air Canada’s technology systems Analyze solution requirements to develop and test the functional and/or technical design of a solution and serve as a liaison and subject matter expert on technology mattersParticipate in all Scrum time boxed activities and ceremoniesUndertake technical feasibility assessments of proposed solutions based on current technology constraintsMaintain expert working knowledge of current state network technologies, services, and research emerging technology trends Manage all cycles of development and testing, including, planning, architecture, implementation, QA, and operations; work to continuously improve software development processesDefine and enforce technical standards for quality, maintainability, scalability, availability, and securityParticipate in business planning, product roadmaps, and business strategy discussions. Collaborate with management and stakeholders to define priorities for features and releasesOversee development and testing of new features and ensure the optimization of existing ones to drive maximum performanceQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role9+ years of IT technology Expert knowledge in at least one network technologyWired LANWiFiVoice over IPNetwork SecurityLoad BalancingWide Area NetworkKnowledge of current network technologies and trendsAbility to communicate technical concepts in a non-technical mannerAbility to work effectively under pressure and in rapidly changing environments or uncertain conditionsDemonstrates openness and willingness to adapt to different and new ways of doing things Takes responsibility for the results and actively participates in the future direction of the organizationAbility to work cooperatively with others on a team, and to establish and maintain effective business relationshipsCapable of solving complex problems by using a logical, systematic, and sequential approachFlexibility and willingness to work extended hours, when requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada, recognized as one of Montreal’s top employers and also proudly ranked as one of Canada’s top diversity employers, is seeking a Strategic Procurement Manager (IT), who will be based at our Montreal Headquarters.  Strategic Procurement (SP) is comprised of several Category Management teams and a Knowledge Management (KM) team. The successful candidate will play a key role as a category manager for Information Technology (IT). Given the cross-functional nature of IT procurement at Air Canada, this opportunity will provide interaction with key stakeholders in many parts of the organization. This role requires someone who will be a key contributor to important sourcing projects for Air Canada. The successful candidate will apply a passion for leadership and collaboration in order to obtain the best value for the airline and to develop mutually beneficial relationships with suppliers.Responsibilities The Strategic Procurement Manager (IT) will acquire essential IT services, systems, and infrastructure.  In this role, responsibilities will include activities such as partnering with the manager overseeing a specific IT procurement category as well as the internal business units and the IT department in order to establish sourcing strategies, seek proposals from suppliers, conduct commercial and contractual negotiations, and contribute to the overall improvement of procurement practices at Air Canada. In greater detail, key areas of responsibility include the following: Support the establishment of IT category management strategies Develop and maintain an understanding of emerging industry and supply market trends to strengthen Air Canada’s negotiating positionsAnalyse and monitor category spend in order to uncover strategic sourcing and potential supplier consolidation opportunitiesWork with the KM team to conduct research and analysisStay abreast of the Air Canada IT strategy through collaboration with the IT department and other business unitsCoordinate and manage procurement eventsConduct supply market research and baseline spend analysisWork with cross functional teams to determine business requirements and establish sourcing strategiesPrepare and issue RFPs, evaluate responses and conduct negotiationsNegotiate and coordinate the execution of contractsEnsure that Supplier Relationship Management (SRM) is in place at the conclusion of an eventContribute to the improvement of internal procurement practicesParticipate in the establishment of best-in-class procurement methodsDevise models to evaluate supplier proposals using quantitative and qualitative criteriaProvide input for the development of standard templates and reusable methods of clear communicationAct as an ambassador for Strategic Procurement and Air CanadaFurther develop SP relationships with internal customers Effectively communicate and promote the successes of SP Actively engage in learning Air Canada’s business processesContinually seek areas for improvementQualifications In addition to a University degree in a relevant field of study (commerce, law, information technology, engineering), the successful candidate will demonstrate excellent analytical, communication, negotiation, and project management skills plus the ability to multi-task, work under pressure, and accommodate changing priorities. A strong entrepreneurial spirit and desire to learn will also be essential. Strong organizational skills are essential and an MBA or procurement designation is desirable. Due to the confidential nature of the work, a high degree of professionalism and discretion is required. Flexibility with work hours and occasional travel may also be necessary.  Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada, recognized as one of Montreal’s top employers and also proudly ranked as one of Canada’s top diversity employers, is seeking a Strategic Procurement Manager (IT), who will be based at our Montreal Headquarters.  Strategic Procurement (SP) is comprised of several Category Management teams and a Knowledge Management (KM) team. The successful candidate will play a key role as a category manager for Information Technology (IT). Given the cross-functional nature of IT procurement at Air Canada, this opportunity will provide interaction with key stakeholders in many parts of the organization. This role requires someone who will be a key contributor to important sourcing projects for Air Canada. The successful candidate will apply a passion for leadership and collaboration in order to obtain the best value for the airline and to develop mutually beneficial relationships with suppliers.Responsibilities The Strategic Procurement Manager (IT) will acquire essential IT services, systems, and infrastructure.  In this role, responsibilities will include activities such as partnering with the manager overseeing a specific IT procurement category as well as the internal business units and the IT department in order to establish sourcing strategies, seek proposals from suppliers, conduct commercial and contractual negotiations, and contribute to the overall improvement of procurement practices at Air Canada. In greater detail, key areas of responsibility include the following: Support the establishment of IT category management strategies Develop and maintain an understanding of emerging industry and supply market trends to strengthen Air Canada’s negotiating positionsAnalyse and monitor category spend in order to uncover strategic sourcing and potential supplier consolidation opportunitiesWork with the KM team to conduct research and analysisStay abreast of the Air Canada IT strategy through collaboration with the IT department and other business unitsCoordinate and manage procurement eventsConduct supply market research and baseline spend analysisWork with cross functional teams to determine business requirements and establish sourcing strategiesPrepare and issue RFPs, evaluate responses and conduct negotiationsNegotiate and coordinate the execution of contractsEnsure that Supplier Relationship Management (SRM) is in place at the conclusion of an eventContribute to the improvement of internal procurement practicesParticipate in the establishment of best-in-class procurement methodsDevise models to evaluate supplier proposals using quantitative and qualitative criteriaProvide input for the development of standard templates and reusable methods of clear communicationAct as an ambassador for Strategic Procurement and Air CanadaFurther develop SP relationships with internal customers Effectively communicate and promote the successes of SP Actively engage in learning Air Canada’s business processesContinually seek areas for improvementQualifications In addition to a University degree in a relevant field of study (commerce, law, information technology, engineering), the successful candidate will demonstrate excellent analytical, communication, negotiation, and project management skills plus the ability to multi-task, work under pressure, and accommodate changing priorities. A strong entrepreneurial spirit and desire to learn will also be essential. Strong organizational skills are essential and an MBA or procurement designation is desirable. Due to the confidential nature of the work, a high degree of professionalism and discretion is required. Flexibility with work hours and occasional travel may also be necessary.  Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The role is part of the Enterprise Data & Analytics team within IT. The Specialist, Data & Analytics  is responsible for the data and analytics ecosystem, primarily the Enterprise Data Warehouse and data lake. This position is responsible for the management of daily data operations delivering Data “as a Service” to the entire company. This is a key role with growing responsibility fort he EDW and the Data Lake which are Data Hubs within the organization. Key Functions:Lead the data operations team to ensure efficiency and quality of our servicesResponsible for the successful operation of the EDW Data Lake (all daily Pipelines)Oversee the monitoring, validation and management of Data accessBuild and ensure the audit of the ETL runs and reports to data owner for consultationValidate and manage any data requests from dev to test and test to productionLead the support of all of our daily pipelines from ingestion, via integration to consumption.Handling requests and Issues via the established prioritization processEnsure the process documentation lifecycle management.Lead the validation and management of Data replication/ingestion requests including technical prerequisite implementation and deployment of Final replication/ingestion pipelinesLead the preparation phase of projects for new data ingestionManage the resolution of ticket backlog, reporting and statusEnsure proper transfer to operations of any new or updated componentsLiaise between business, Managers, and operations teamDevelop innovative and effective approaches to solve business problems and communicate results and methodologiesEnsure/promote the adoption of data management standards, policies and procedures of the organizationDevelop data visualizations for key business metrics on an ongoing basisDevelop of Maintenance of Specific data “update” and “quality” indicators and controls in collaboration with data ownersQualifications Bachelor’s Degree in Computer Science, Information Technology, Business Intelligence or a related discipline.7+ Years of IT technology operations experience in a large company including 5+ years experience as a leadCertifications in, Data Management and Analytics, Data Science, Business IntelligenceAdvanced SQL developmentStrong knowledge of data quality management and best practices.Working knowledge of data governance processes and SDLC.Strong Communication skills both written and verbalA team player and proven leader with excellent interpersonal skills and collaborative attitudeUnderstanding of data requirements gathering and ability to help the development teamAbility to generate positive work-related behavior through inspirationKnowledge of Key agile principles (Kanban, Scrum)Experience in Jira toolsetExperience of service design principlesConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The role is part of the Enterprise Data & Analytics team within IT. The Specialist, Data & Analytics  is responsible for the data and analytics ecosystem, primarily the Enterprise Data Warehouse and data lake. This position is responsible for the management of daily data operations delivering Data “as a Service” to the entire company. This is a key role with growing responsibility fort he EDW and the Data Lake which are Data Hubs within the organization. Key Functions:Lead the data operations team to ensure efficiency and quality of our servicesResponsible for the successful operation of the EDW Data Lake (all daily Pipelines)Oversee the monitoring, validation and management of Data accessBuild and ensure the audit of the ETL runs and reports to data owner for consultationValidate and manage any data requests from dev to test and test to productionLead the support of all of our daily pipelines from ingestion, via integration to consumption.Handling requests and Issues via the established prioritization processEnsure the process documentation lifecycle management.Lead the validation and management of Data replication/ingestion requests including technical prerequisite implementation and deployment of Final replication/ingestion pipelinesLead the preparation phase of projects for new data ingestionManage the resolution of ticket backlog, reporting and statusEnsure proper transfer to operations of any new or updated componentsLiaise between business, Managers, and operations teamDevelop innovative and effective approaches to solve business problems and communicate results and methodologiesEnsure/promote the adoption of data management standards, policies and procedures of the organizationDevelop data visualizations for key business metrics on an ongoing basisDevelop of Maintenance of Specific data “update” and “quality” indicators and controls in collaboration with data ownersQualifications Bachelor’s Degree in Computer Science, Information Technology, Business Intelligence or a related discipline.7+ Years of IT technology operations experience in a large company including 5+ years experience as a leadCertifications in, Data Management and Analytics, Data Science, Business IntelligenceAdvanced SQL developmentStrong knowledge of data quality management and best practices.Working knowledge of data governance processes and SDLC.Strong Communication skills both written and verbalA team player and proven leader with excellent interpersonal skills and collaborative attitudeUnderstanding of data requirements gathering and ability to help the development teamAbility to generate positive work-related behavior through inspirationKnowledge of Key agile principles (Kanban, Scrum)Experience in Jira toolsetExperience of service design principlesConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Senior Manager, IT Quality Assurance, the Senior Analyst, IT Quality Assurance develops and delivers best in class, reliable and cost-effective quality assurance & quality control solutions for Air Canada’s technology systems and products.  KEY FUNCTIONS Collaborate with cross functional teams and communicate to our internal and external stakeholders the test progression, defect status reports and operational performanceEnsure creation and maintenance of test cases & scripts, test plans, test metrics, defect metrics and review of the design and efficacy of test cases and test scriptsConsolidate data to produce KPI metrics and dashboards to report against product quality, test progressions, risk analysis and release readinessAnalyze defects & release related incidents and customer feedback to identify trends and incorporate preventive actions and mitigations as requiredPerform sample testing of technology systems to verify compliance to customer requirementsEnsure software quality assurance for all phases of larger and more-complex development projectsIdentify gaps in testing and quality issues and create solutions to be incorporated into software and firmware architectureAnalyze technology trends to determine impact to the achievement of business goalsSupport the definition and maintenance of test methods, techniques and calculations for identifying ways to improve QA servicesProvide technical and operational inputs to Business Governance and Operational Management CommitteesResponsible for working within a sub-functional area to ensure synergistic collaboration and attain shared goalsResponsible for supporting the development of technical capabilities of the on/offshore teams specific to their sub-function Participate in Management and Operational Committees according to cadence, as requiredResponsible for handling moderate to high amount of complexity and drive decision making specific to processes and priorities for a functional areaResponsible for driving continuous improvement objectives for a functional areaLeading a team of onshore/offshore testersCross-functional interaction and communication with delivery stakeholders in addition to senior leadersQuality Control points, regulatory compliance to WCAG 2.0 and IT Internal ControlsHigh - cross-functional collaboration, large to complex projectsQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role6+ years in QA as a tester / test lead / test managerStrong knowledge of SQL scripting and data validation techniquesAutomation exposure and experience with JMeter, detailed understanding of APIs, HTTP, XML, SOAP, EJB synchronous communication, JMS messages and JSONExpertise in QA tools and techniques, bug tracking systems, source control, test case design and automation, Agile & Waterfall methodologiesITIL v.3 or v.4 foundational level or higher is an assetExperience with Enterprise systems such as JIRA, Confluence; Azure; DevOpsStrong foundation in systems testing and software QA best practices, methodologies and techniques encompassing the full build, test, and deploy cycleExperience with test automation frameworks. Solutioning & improving quality frameworks. Airline domain knowledge is an assetISTQB foundational level or higherNote : If the selected candidate does not meet the required years of experience for the role, they may be considered for another opportunity that fits their profile and interests.ASSETSDemonstrate significant technical depth to balance tactical and strategic prioritiesAbility to quickly learn and become familiar with the software product being tested - ability to understand the business domain & customers’ needsMust be a team player, well organized and efficient with excellent judgment and decision-making skills.Solid writing and communication skills - ability to clearly articulate verbally Ability to work independently with minimal supervisionConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position. Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Senior Manager, IT Quality Assurance, the Senior Analyst, IT Quality Assurance develops and delivers best in class, reliable and cost-effective quality assurance & quality control solutions for Air Canada’s technology systems and products.  KEY FUNCTIONS Collaborate with cross functional teams and communicate to our internal and external stakeholders the test progression, defect status reports and operational performanceEnsure creation and maintenance of test cases & scripts, test plans, test metrics, defect metrics and review of the design and efficacy of test cases and test scriptsConsolidate data to produce KPI metrics and dashboards to report against product quality, test progressions, risk analysis and release readinessAnalyze defects & release related incidents and customer feedback to identify trends and incorporate preventive actions and mitigations as requiredPerform sample testing of technology systems to verify compliance to customer requirementsEnsure software quality assurance for all phases of larger and more-complex development projectsIdentify gaps in testing and quality issues and create solutions to be incorporated into software and firmware architectureAnalyze technology trends to determine impact to the achievement of business goalsSupport the definition and maintenance of test methods, techniques and calculations for identifying ways to improve QA servicesProvide technical and operational inputs to Business Governance and Operational Management CommitteesResponsible for working within a sub-functional area to ensure synergistic collaboration and attain shared goalsResponsible for supporting the development of technical capabilities of the on/offshore teams specific to their sub-function Participate in Management and Operational Committees according to cadence, as requiredResponsible for handling moderate to high amount of complexity and drive decision making specific to processes and priorities for a functional areaResponsible for driving continuous improvement objectives for a functional areaLeading a team of onshore/offshore testersCross-functional interaction and communication with delivery stakeholders in addition to senior leadersQuality Control points, regulatory compliance to WCAG 2.0 and IT Internal ControlsHigh - cross-functional collaboration, large to complex projectsQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role6+ years in QA as a tester / test lead / test managerStrong knowledge of SQL scripting and data validation techniquesAutomation exposure and experience with JMeter, detailed understanding of APIs, HTTP, XML, SOAP, EJB synchronous communication, JMS messages and JSONExpertise in QA tools and techniques, bug tracking systems, source control, test case design and automation, Agile & Waterfall methodologiesITIL v.3 or v.4 foundational level or higher is an assetExperience with Enterprise systems such as JIRA, Confluence; Azure; DevOpsStrong foundation in systems testing and software QA best practices, methodologies and techniques encompassing the full build, test, and deploy cycleExperience with test automation frameworks. Solutioning & improving quality frameworks. Airline domain knowledge is an assetISTQB foundational level or higherNote : If the selected candidate does not meet the required years of experience for the role, they may be considered for another opportunity that fits their profile and interests.ASSETSDemonstrate significant technical depth to balance tactical and strategic prioritiesAbility to quickly learn and become familiar with the software product being tested - ability to understand the business domain & customers’ needsMust be a team player, well organized and efficient with excellent judgment and decision-making skills.Solid writing and communication skills - ability to clearly articulate verbally Ability to work independently with minimal supervisionConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position. Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Specialist, Cybersecurity will be working in a fast paced and innovative environment supporting the overall security posture of Air Canada’s technology environment. Air Canada’s cyber security systems are foundational to protecting the data and systems that allow its customers to fly safely. This position can be based in Toronto or Montreal. The Specialist, Cybersecurity acts as a cyber security subject matter expert and provides guidance concerning the cyber security assurance program, cyber risks and compliance for Air Canada and its affiliates. He/she will evaluate Air Canada’s existing security systems to determine potential cybersecurity risks, provide inputs on security requirements for personal, commercial and financial data as well as the operation of Air Canada IT networks and infrastructure. Cyber security threats continue to evolve, and the Cyber Security team will evolve with it.This position will be reporting to the Manager, Cybersecurity, Assurance Functional Accountabilities Leads the execution of assurance activities (ex. penetration tests, application security testing etc.).Review, interpret and recommend remediations based on security scanning reports (SAST, DAST and pen-test).Validates the results of the assurance tests with the internal and external stakeholders. Manage cybersecurity defects/vulnerabilities from identification to remediation.Performs risk assessments, documents them and support the implementation of mitigating controls consistent with company strategy.Collaborates with different stakeholders (i.e. Advisory, Architecture, Project team) to ensure that business and technical requirements are properly identified.Collaborates with Strategic Procurement for the sourcing exercise and on-boarding of the third-parties for the execution of assurance activities.Generate security reports for IT administrators and business managers to evaluate the efficacy of security systems and policies.Identify Cyber risks, communicate and develop “best practice” solutions, and implement mitigating controls consistent with company strategy.Introduce new processes and ensure that gaps in the aforementioned items are identified and addressed ahead of time.Represent the organization and take an active participation on different IT business or security airline specific forums.Supporting the leadership team on strategic initiatives specific to the respective portfolio.Qualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role6-8 years of IT technology, operations, and people leadership experience in a large company, with a minimum of 4 years of experience in a cyber security and/or risk & compliance role.Extensive application security, SDLC and integration understanding.Current information security certification (CISSP, CISM or equivalent) is an asset.Strong knowledge and understanding of cyber security concepts, protocols, industry best practices, strategies, frameworks and regulations such as SOX, PCI DSS, ISO, CoBIT, NIST, PIPEDA, GDPR.Exceptional analytical, organizational and communication skills.Self-motivated and independent worker.Possess investigative nature and be self-motivated.Results oriented with proactive and methodical approach to problem solving.Able to multi-task and work under pressure against tight deadlines and changing priorities.Must be a team player with ability to work closely with diverse groups and working styles.Ability to establish and maintain effective business relationships.Flexibility and willingness to work extended hours, when required.Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Specialist, Cybersecurity will be working in a fast paced and innovative environment supporting the overall security posture of Air Canada’s technology environment. Air Canada’s cyber security systems are foundational to protecting the data and systems that allow its customers to fly safely. This position can be based in Toronto or Montreal. The Specialist, Cybersecurity acts as a cyber security subject matter expert and provides guidance concerning the cyber security assurance program, cyber risks and compliance for Air Canada and its affiliates. He/she will evaluate Air Canada’s existing security systems to determine potential cybersecurity risks, provide inputs on security requirements for personal, commercial and financial data as well as the operation of Air Canada IT networks and infrastructure. Cyber security threats continue to evolve, and the Cyber Security team will evolve with it.This position will be reporting to the Manager, Cybersecurity, Assurance Functional Accountabilities Leads the execution of assurance activities (ex. penetration tests, application security testing etc.).Review, interpret and recommend remediations based on security scanning reports (SAST, DAST and pen-test).Validates the results of the assurance tests with the internal and external stakeholders. Manage cybersecurity defects/vulnerabilities from identification to remediation.Performs risk assessments, documents them and support the implementation of mitigating controls consistent with company strategy.Collaborates with different stakeholders (i.e. Advisory, Architecture, Project team) to ensure that business and technical requirements are properly identified.Collaborates with Strategic Procurement for the sourcing exercise and on-boarding of the third-parties for the execution of assurance activities.Generate security reports for IT administrators and business managers to evaluate the efficacy of security systems and policies.Identify Cyber risks, communicate and develop “best practice” solutions, and implement mitigating controls consistent with company strategy.Introduce new processes and ensure that gaps in the aforementioned items are identified and addressed ahead of time.Represent the organization and take an active participation on different IT business or security airline specific forums.Supporting the leadership team on strategic initiatives specific to the respective portfolio.Qualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role6-8 years of IT technology, operations, and people leadership experience in a large company, with a minimum of 4 years of experience in a cyber security and/or risk & compliance role.Extensive application security, SDLC and integration understanding.Current information security certification (CISSP, CISM or equivalent) is an asset.Strong knowledge and understanding of cyber security concepts, protocols, industry best practices, strategies, frameworks and regulations such as SOX, PCI DSS, ISO, CoBIT, NIST, PIPEDA, GDPR.Exceptional analytical, organizational and communication skills.Self-motivated and independent worker.Possess investigative nature and be self-motivated.Results oriented with proactive and methodical approach to problem solving.Able to multi-task and work under pressure against tight deadlines and changing priorities.Must be a team player with ability to work closely with diverse groups and working styles.Ability to establish and maintain effective business relationships.Flexibility and willingness to work extended hours, when required.Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
    • Saint-Eustache, Québec
    • Permanent
    The Embedded Linux Developper, who will work within the company's RD team, will be responsible for programming C or C++ software linux under ARM and MIPS processor on revolutionary security systems ! Our client is a company located in Saint-Eustache (QC), with headquarters in the Bahamas and Florida in the USA. It's the fastest technology growing company in the US.Our client, an expert and largest distributor for more than 30 years of security systems, motion detectors, motion cameras and access controllers! With personalized service and innovative technology since 1989, the R/D team introduced in 2001 an extensive range of wireless systems, including their award-winning all-in-one console! In 2007, they proudly introduced advanced communication modules using GSM and IP, and in-field firmware upgradeable hardware.Are you striving to succeed in their family atmosphere Research and development team, and you wish to actively contribute to their continued growth? Then this position in a dynamic environment and in a growing international company is for you!AdvantagesOur client hires you as a permanent employee with a range of hyper-competitive advantages such as:- A competitive salary and competitive advantages- Group insurance and REER program- Possibility of hybrid work with only 2 days at the office - 4 weeks of vacation from the first year of employment and flexible days during the year- Dynamic workplace and growing company in the US- Family working environment designed for their employees and free parking- Continuous professional development and possibility to grow and be part of different projectsResponsibilitiesYour main responsibilities: - Responsible for programming C / C++ software for Linux under ARM and MIPS processor.- Perform full software development lifecycle (develop, test, document, debug andmaintain).- Collaborate in software defect reduction (review, debug, analysis, write unit tests, etc.).- Work with MQTT or CoAP protocols.- Work network and file encryption using TLS, AES and ChaCha20.- Work with hardware and software video encoders/decoders.- Support the hardware development team during prototype testing and entry intoproduction.QualificationsThe main qualifications to have:- Proficient in C / C++ and Makefiles with a minimum of 3 years of experience - Knowledge of the Linux operating system- Strong knowledge of Unix scripting languages (Shell, Bash).• Proficient use of Git with merge/pull request workflows.• Strong understanding of OOP.• Relevant experience in software development under Linux.• Experience with OpenSSL encryption library.• College degree in Computer Science or Electrical Engineering or equivalent experience.• Ideally Bilingual or only English Communication! Other assets that will be considered : - Comfortable working with audio/video protocols such as UDP,TCP, WebRTC, RTP/RTSP.- Audio/video processing on Unix/Linux (I2S, LVDS, MIPI).- Experience with Unix system APIs, multi-threading and IPC.- Chips communications interface (USB, I2C, SPI).- Experience with issue tracking systems and wiki documentation.SummaryYou want to know more? Let's discuss it!Do not hesitate to send me your CV with your contact details to the email:kamelya.aygun@randstad.ca or send me an invitation on LinkedIn at Kamelya Elif Aygun.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    The Embedded Linux Developper, who will work within the company's RD team, will be responsible for programming C or C++ software linux under ARM and MIPS processor on revolutionary security systems ! Our client is a company located in Saint-Eustache (QC), with headquarters in the Bahamas and Florida in the USA. It's the fastest technology growing company in the US.Our client, an expert and largest distributor for more than 30 years of security systems, motion detectors, motion cameras and access controllers! With personalized service and innovative technology since 1989, the R/D team introduced in 2001 an extensive range of wireless systems, including their award-winning all-in-one console! In 2007, they proudly introduced advanced communication modules using GSM and IP, and in-field firmware upgradeable hardware.Are you striving to succeed in their family atmosphere Research and development team, and you wish to actively contribute to their continued growth? Then this position in a dynamic environment and in a growing international company is for you!AdvantagesOur client hires you as a permanent employee with a range of hyper-competitive advantages such as:- A competitive salary and competitive advantages- Group insurance and REER program- Possibility of hybrid work with only 2 days at the office - 4 weeks of vacation from the first year of employment and flexible days during the year- Dynamic workplace and growing company in the US- Family working environment designed for their employees and free parking- Continuous professional development and possibility to grow and be part of different projectsResponsibilitiesYour main responsibilities: - Responsible for programming C / C++ software for Linux under ARM and MIPS processor.- Perform full software development lifecycle (develop, test, document, debug andmaintain).- Collaborate in software defect reduction (review, debug, analysis, write unit tests, etc.).- Work with MQTT or CoAP protocols.- Work network and file encryption using TLS, AES and ChaCha20.- Work with hardware and software video encoders/decoders.- Support the hardware development team during prototype testing and entry intoproduction.QualificationsThe main qualifications to have:- Proficient in C / C++ and Makefiles with a minimum of 3 years of experience - Knowledge of the Linux operating system- Strong knowledge of Unix scripting languages (Shell, Bash).• Proficient use of Git with merge/pull request workflows.• Strong understanding of OOP.• Relevant experience in software development under Linux.• Experience with OpenSSL encryption library.• College degree in Computer Science or Electrical Engineering or equivalent experience.• Ideally Bilingual or only English Communication! Other assets that will be considered : - Comfortable working with audio/video protocols such as UDP,TCP, WebRTC, RTP/RTSP.- Audio/video processing on Unix/Linux (I2S, LVDS, MIPI).- Experience with Unix system APIs, multi-threading and IPC.- Chips communications interface (USB, I2C, SPI).- Experience with issue tracking systems and wiki documentation.SummaryYou want to know more? Let's discuss it!Do not hesitate to send me your CV with your contact details to the email:kamelya.aygun@randstad.ca or send me an invitation on LinkedIn at Kamelya Elif Aygun.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Saint-Laurent, Québec
    • Permanent
    IT Support Analyst Are you an N1-N2 IT Technician with over 3 years of experience? Are you looking for the opportunity to evolve within a company that designs, manufactures and distributes specialized clothing, based in Ville Saint-Laurent. Are you looking for a company where you can move up the ranks and build a career? If so, this opportunity is for you !AdvantagesWhy do you want to get this job as an IT technician:•Competitive salary;•Group Insurance;•Schedule at 37.5 hours / week.Responsibilities•Provide remote support, by phone and email, to company users;•Diagnose and resolve level 1 and 2 problems related to servers, networks, workstations, printers and IP telephony;•Monitor the infrastructure in collaboration with external stakeholders and outsourcing subcontractors;•Ensure the maintenance of the computer park, the management of its inventory and the suppliers as well as to plan the renewal of the material if necessary;•Coordinate and participate in several IT projects.Qualifications•3 years minimum experience as an L1 and L2 technician;•Knowledge of networks and servers (Router / Switch, Firewall, VPN, DHCP, etc.);•Knowledge of Windows and Mac environment;•Knowledge of M365;•Experience with ERP and WMS is an asset;•Demonstrate solid autonomy;•Bilingual (impeccable French and English).SummaryThank you for applying for this IT support analyst position at Ville Saint-Laurent. We will review your request and get back to you promptly if your profile matches our criteria.Contact Isabelle Gauthier to discuss this role: isabelle.gauthier@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    IT Support Analyst Are you an N1-N2 IT Technician with over 3 years of experience? Are you looking for the opportunity to evolve within a company that designs, manufactures and distributes specialized clothing, based in Ville Saint-Laurent. Are you looking for a company where you can move up the ranks and build a career? If so, this opportunity is for you !AdvantagesWhy do you want to get this job as an IT technician:•Competitive salary;•Group Insurance;•Schedule at 37.5 hours / week.Responsibilities•Provide remote support, by phone and email, to company users;•Diagnose and resolve level 1 and 2 problems related to servers, networks, workstations, printers and IP telephony;•Monitor the infrastructure in collaboration with external stakeholders and outsourcing subcontractors;•Ensure the maintenance of the computer park, the management of its inventory and the suppliers as well as to plan the renewal of the material if necessary;•Coordinate and participate in several IT projects.Qualifications•3 years minimum experience as an L1 and L2 technician;•Knowledge of networks and servers (Router / Switch, Firewall, VPN, DHCP, etc.);•Knowledge of Windows and Mac environment;•Knowledge of M365;•Experience with ERP and WMS is an asset;•Demonstrate solid autonomy;•Bilingual (impeccable French and English).SummaryThank you for applying for this IT support analyst position at Ville Saint-Laurent. We will review your request and get back to you promptly if your profile matches our criteria.Contact Isabelle Gauthier to discuss this role: isabelle.gauthier@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Laval, Québec
    • Permanent
    Are you a business intelligence analyst passionate about sport and looking for the next stimulating mandate? Look no further! This Canadian company, retailer specializing in sporting goods, is looking for a business intelligence analyst for a maternity replacement. It is therefore a 12-month mandate, possibly with extension and/or renewable according to needs.Advantages- Work from home (offices available if needed)- Dynamic team- Sport industry- Stable 12-month term with possibility of renewalResponsibilities- Influence strategic decisions through data analysis- Provide visual / report / tables to stakeholders- Data ETL to highlight trends- Create tools to help different departments consume data- Participate in the creation of reports related to product performance indicators- Collaborate on special projects as neededQualifications- Experience in business analysis and/or data intelligence- Advanced proficiency in Excel- Experience with Power BI - SQL- Experience in the retail industry (asset)- BilingualSummaryAre you interested in the position? Feel free to send me your resume at elizabeth.hoang@randstad.ca and add me on LinkedIn (Elizabeth Hoang)!. Talk to you soon.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you a business intelligence analyst passionate about sport and looking for the next stimulating mandate? Look no further! This Canadian company, retailer specializing in sporting goods, is looking for a business intelligence analyst for a maternity replacement. It is therefore a 12-month mandate, possibly with extension and/or renewable according to needs.Advantages- Work from home (offices available if needed)- Dynamic team- Sport industry- Stable 12-month term with possibility of renewalResponsibilities- Influence strategic decisions through data analysis- Provide visual / report / tables to stakeholders- Data ETL to highlight trends- Create tools to help different departments consume data- Participate in the creation of reports related to product performance indicators- Collaborate on special projects as neededQualifications- Experience in business analysis and/or data intelligence- Advanced proficiency in Excel- Experience with Power BI - SQL- Experience in the retail industry (asset)- BilingualSummaryAre you interested in the position? Feel free to send me your resume at elizabeth.hoang@randstad.ca and add me on LinkedIn (Elizabeth Hoang)!. Talk to you soon.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Laval, Québec
    • Permanent
    Are you an infrastructure project manager open to new challenges? Would you like to discuss this with a recruiter who has already worked with several project managers and who knows the different aspects of the job?We have a new position within a growing PMO that already has 4 application project managers! This is the first infrastructure project manager position in the PMO.Advantages-Competitive salary-Interesting bonus structure-RRSP and group insurance-2 days of remote work per week (the 3 days at the office are in large new and bright offices with a cafeteria and gym on-site)-Nice growing team with little turnover and a great manager ResponsibilitiesAct as a project manager for IT infrastructure initiatives within the project management office. Qualifications-3 to 5 years experience in IT infrastructure project management-BilingualismSummaryFeel free to apply to start a discussion about your profile, your career and the position in question!You can also send your CV to guillaume.schwaederle@randstad.ca or connect with me on LinkedIn - Guillaume SchwaederléLooking forward to meeting you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you an infrastructure project manager open to new challenges? Would you like to discuss this with a recruiter who has already worked with several project managers and who knows the different aspects of the job?We have a new position within a growing PMO that already has 4 application project managers! This is the first infrastructure project manager position in the PMO.Advantages-Competitive salary-Interesting bonus structure-RRSP and group insurance-2 days of remote work per week (the 3 days at the office are in large new and bright offices with a cafeteria and gym on-site)-Nice growing team with little turnover and a great manager ResponsibilitiesAct as a project manager for IT infrastructure initiatives within the project management office. Qualifications-3 to 5 years experience in IT infrastructure project management-BilingualismSummaryFeel free to apply to start a discussion about your profile, your career and the position in question!You can also send your CV to guillaume.schwaederle@randstad.ca or connect with me on LinkedIn - Guillaume SchwaederléLooking forward to meeting you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    The Senior QA Analyst, who works within the company's dynamic QA team, plays a resource person in the team in the manual analysis of a very innovative trading software and develop innovative automation ideas to reduce manual labor time.Our client, with offices in Downtown and headquartered in the United States, is the IT PROVIDER of the Boston Options Exchange, recognized as one of the most innovations in the United States.Their role is to develop and operate the mission-critical systems of the exchange. Their low latency and highly available applications are developed in-house and are responsible for processing millions of transactions daily!Do you aspire to success in a dynamic team with new challenges? Then this position in a growing international company is for you!AdvantagesOur client hires you as a permanent employee with a range of hyper-competitive advantages such as:- Competitive salary - Group insurance from day 1 and an RRSP program- 100% remote work and you can go to the Montreal Office to work when you want - Minimum 3 weeks of vacation from the first year of employment- Dynamic workplace and growing international company- Accessible public transport service- Continuous professional development- Cellphone allowance paid by the company every month ResponsibilitiesYour main responsibilities: - Act as a key senior resource and provide support to the team- Design, develop and manage automation solutions (they are currently doing the migration to an automated system with Robot Framework) - Act as a resource person within the Quality Assurance team for technical knowledge and commitment- Identifies and assesses software quality risks- Participate in the establishment of a quality culture based on customer satisfaction and continuous improvement of the quality delivered- Be able to translate operational and financial requirements into test scenarios- Organize and manage test environmentsQualificationsThe main skills to have: - Bachelor's degree in computer science, computer engineering or related field or equivalent work experience- Minimum of 5 years experience in the areas of software development and quality assurance - In-depth understanding of software quality assurance methods, tools and processes -Bilingual Good assets to consider : - Work experience in the capital markets and/or stock exchange sector is an important asset! - Competence in automation concepts and scripting skills - Experience working in UNIX/LINUX environments- Experience working with PythonSummaryYou want to know more? Let's discuss it!Do not hesitate to send me your CV with your contact details to the email:kamelya.aygun@randstad.ca or send me an invitation on LinkedIn at Kamelya Elif Aygun.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    The Senior QA Analyst, who works within the company's dynamic QA team, plays a resource person in the team in the manual analysis of a very innovative trading software and develop innovative automation ideas to reduce manual labor time.Our client, with offices in Downtown and headquartered in the United States, is the IT PROVIDER of the Boston Options Exchange, recognized as one of the most innovations in the United States.Their role is to develop and operate the mission-critical systems of the exchange. Their low latency and highly available applications are developed in-house and are responsible for processing millions of transactions daily!Do you aspire to success in a dynamic team with new challenges? Then this position in a growing international company is for you!AdvantagesOur client hires you as a permanent employee with a range of hyper-competitive advantages such as:- Competitive salary - Group insurance from day 1 and an RRSP program- 100% remote work and you can go to the Montreal Office to work when you want - Minimum 3 weeks of vacation from the first year of employment- Dynamic workplace and growing international company- Accessible public transport service- Continuous professional development- Cellphone allowance paid by the company every month ResponsibilitiesYour main responsibilities: - Act as a key senior resource and provide support to the team- Design, develop and manage automation solutions (they are currently doing the migration to an automated system with Robot Framework) - Act as a resource person within the Quality Assurance team for technical knowledge and commitment- Identifies and assesses software quality risks- Participate in the establishment of a quality culture based on customer satisfaction and continuous improvement of the quality delivered- Be able to translate operational and financial requirements into test scenarios- Organize and manage test environmentsQualificationsThe main skills to have: - Bachelor's degree in computer science, computer engineering or related field or equivalent work experience- Minimum of 5 years experience in the areas of software development and quality assurance - In-depth understanding of software quality assurance methods, tools and processes -Bilingual Good assets to consider : - Work experience in the capital markets and/or stock exchange sector is an important asset! - Competence in automation concepts and scripting skills - Experience working in UNIX/LINUX environments- Experience working with PythonSummaryYou want to know more? Let's discuss it!Do not hesitate to send me your CV with your contact details to the email:kamelya.aygun@randstad.ca or send me an invitation on LinkedIn at Kamelya Elif Aygun.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you a level 1 IT Support Technician ready to take on a new challenge in the greater Montreal area? Are you looking for the opportunity to grow within an innovative company that is one of the world's biggest players in its industry? Become part of a team of experts and grow within a large corporation with its stocks listed on the Toronto Stock Exchange.AdvantagesWhy do you want to get this IT Support Technician job?•Retirement plan;•Complete range of group insurance;•Employee assistance program;•Free parking OR discounts for public transportation;•Bonus when the technician is "on call" in the rotating emergency team.ResponsibilitiesReporting to the Customer Service Supervisor, you will be responsible for:•Interact with customers to provide support for the company's products and services;•Analyze, diagnose and resolve “hardware and / or software” problems related to the customer's request;•Note and document the information related to the problems or the customer's request;•Maintain knowledge of products, processes, etc .;•Promote online services, the online store as well as the online support;•Respond to emergency assistance calls outside of office hours (rotating emergency team);•Participate in and support the continuous improvement program.QualificationsTo excel in this role, you will need to have the following skills :•DEC in electronics, computer science or any other relevant studies or experience in a similar field;•Minimum of 2 years of customer service experience in a technical support position;•Perfectly trilingual - French / English / Spanish (mandatory);•Proficiency in the MS Office suite;•Organized, autonomous, responsible;•Strong customer orientation.The following skills are an asset :•Network knowledge (TCP / IP, Firewall, DNS, etc.);SummaryThank you for applying for this IT Support Technician position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you a level 1 IT Support Technician ready to take on a new challenge in the greater Montreal area? Are you looking for the opportunity to grow within an innovative company that is one of the world's biggest players in its industry? Become part of a team of experts and grow within a large corporation with its stocks listed on the Toronto Stock Exchange.AdvantagesWhy do you want to get this IT Support Technician job?•Retirement plan;•Complete range of group insurance;•Employee assistance program;•Free parking OR discounts for public transportation;•Bonus when the technician is "on call" in the rotating emergency team.ResponsibilitiesReporting to the Customer Service Supervisor, you will be responsible for:•Interact with customers to provide support for the company's products and services;•Analyze, diagnose and resolve “hardware and / or software” problems related to the customer's request;•Note and document the information related to the problems or the customer's request;•Maintain knowledge of products, processes, etc .;•Promote online services, the online store as well as the online support;•Respond to emergency assistance calls outside of office hours (rotating emergency team);•Participate in and support the continuous improvement program.QualificationsTo excel in this role, you will need to have the following skills :•DEC in electronics, computer science or any other relevant studies or experience in a similar field;•Minimum of 2 years of customer service experience in a technical support position;•Perfectly trilingual - French / English / Spanish (mandatory);•Proficiency in the MS Office suite;•Organized, autonomous, responsible;•Strong customer orientation.The following skills are an asset :•Network knowledge (TCP / IP, Firewall, DNS, etc.);SummaryThank you for applying for this IT Support Technician position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicTraining starting April 22nd, 2022Advantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicTraining starting April 22nd, 2022Advantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Our client, Nestlé Nespresso S.A., is the world leader in premium portioned coffee and one of the fastest growing operational activities of the Nestlé Group.We are currently hiring a Workforce support for the Nespresso call center located in Montreal.At the heart of the operations, the Workforce mission is to support the CRC to successfully meet its performance targets while optimizing the utilization of resources to drive sustainable and cost efficient operations and to ensure Best in Class Customer Satisfaction.* Remote position during the pandemicAdvantagesBenefits- A full-time position 40 hours per week- A competitive and progressive salary- Corporate discounts from Nespresso- Weekly pay- Access to group rates with our partner, SunLife, for insurance.ResponsibilitiesOptimize the resources in real time (Real time monitoring): (50%)Optimize performance regarding real situation through:• Fine-tuning of the outsourced volumes• Real time adaptations to specific situations and priorities (skills and activities)IT & Telephony support (1st level of support ) : (25)Ensure all materials required are provided to Coffee Specialists (hardware, phones,headsets..)• Identify / collect IT or telephony dysfunctions• Plan and schedule system backup/outages to minimize customer impact• Solve at a first level : provide telephony assistance to operations and troubleshoottelephony problems• Be the Interface and follow up solving for next levels• Define local requirements to help find appropriate technology solutions• Establish and update BCP for CRC telephony aspects• Manage the use and update of telephony and workforce management softwareReporting: (25%)• Establish and manage the CRC reporting process• Ensure CRC and other key data collection for reporting(Finance, HR, Marketing, Supply chain)• Report adapted figures including workload trends, staffing requirementsand key performance results to the different audiences(CS, TL, Local Mancom and HQ) to build recommendations.QualificationsQualifications- Minimum of 2 years experience in a similar environment- Experience with a high end clientele would be a great asset;- Ability to manage priorities and problem solving skills;- Customer oriented and customer service oriented;- Excellent communication skills;- Fluently bilingual both written and spoken (French and English);- Proficiency with computer tools.SummaryWorking Conditions:You will work from Monday to Friday (up to 8pm in the evening)You will take a French/English language testYou must have a high speed internet connectionRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Our client, Nestlé Nespresso S.A., is the world leader in premium portioned coffee and one of the fastest growing operational activities of the Nestlé Group.We are currently hiring a Workforce support for the Nespresso call center located in Montreal.At the heart of the operations, the Workforce mission is to support the CRC to successfully meet its performance targets while optimizing the utilization of resources to drive sustainable and cost efficient operations and to ensure Best in Class Customer Satisfaction.* Remote position during the pandemicAdvantagesBenefits- A full-time position 40 hours per week- A competitive and progressive salary- Corporate discounts from Nespresso- Weekly pay- Access to group rates with our partner, SunLife, for insurance.ResponsibilitiesOptimize the resources in real time (Real time monitoring): (50%)Optimize performance regarding real situation through:• Fine-tuning of the outsourced volumes• Real time adaptations to specific situations and priorities (skills and activities)IT & Telephony support (1st level of support ) : (25)Ensure all materials required are provided to Coffee Specialists (hardware, phones,headsets..)• Identify / collect IT or telephony dysfunctions• Plan and schedule system backup/outages to minimize customer impact• Solve at a first level : provide telephony assistance to operations and troubleshoottelephony problems• Be the Interface and follow up solving for next levels• Define local requirements to help find appropriate technology solutions• Establish and update BCP for CRC telephony aspects• Manage the use and update of telephony and workforce management softwareReporting: (25%)• Establish and manage the CRC reporting process• Ensure CRC and other key data collection for reporting(Finance, HR, Marketing, Supply chain)• Report adapted figures including workload trends, staffing requirementsand key performance results to the different audiences(CS, TL, Local Mancom and HQ) to build recommendations.QualificationsQualifications- Minimum of 2 years experience in a similar environment- Experience with a high end clientele would be a great asset;- Ability to manage priorities and problem solving skills;- Customer oriented and customer service oriented;- Excellent communication skills;- Fluently bilingual both written and spoken (French and English);- Proficiency with computer tools.SummaryWorking Conditions:You will work from Monday to Friday (up to 8pm in the evening)You will take a French/English language testYou must have a high speed internet connectionRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you an IT Technician with more than 1 year of experience? Would you like the opportunity to take on new challenges within the Société immobilière du Canada, based in the Old Port of Montreal, whose mission is to actively participate in the development of the city? Are you committed to providing unparalleled user support? If so, this opportunity is for you!AdvantagesWhy do you want to get this IT Technician job:•Bonus when “On-Call”;•RRSP with employer contributions;•Mobile & sick days;•Generous group insurance paid 100% by the employer;•Competitive salary;•Cell phone and laptop provided;•Hybrid employment (Telecommuting);•Free parking;•Discounts or freebies at various services in the Old Port.ResponsibilitiesReporting to the IT Director, the incumbent based in the Old Port of Montreal will be responsible for:•Act as the first point of contact and respond to support requests from L1 and L2 of the company's users (remotely and on site);•Perform troubleshooting installations, upgrades, maintenance and repairs of user hardware, software and mobile devices (computers, printers, smart phones, tablets, IP desk phones and other user hardware). information technology);•Provide first-level support for the prevention of threats and cyberattacks: antivirus, antispam, malware and attacks;•Deploy, maintain and support point-of-sale systems and equipment for the various businesses in the Old Port linked to the Canada Lands Company;•Manage (add, edit, delete) user network accounts, email accounts, mobile device accounts, system access and associated security for all employee related changes;•Contribute to various ad hoc projects.QualificationsTo excel in this position, you will need to possess the following technical knowledge:•1 year of minimum experience as a computer technician / helpdesk;•Knowledge of Windows server, Active Directory, GPO, etc.;•Agility with M365 (Teams, Sharepoint, Azure, etc.);•Knowledge of network protocols TCP/IP, VPN, DHCP, etc.;•Bilingual (French and English);•Demonstrate strong autonomy;•“Customer Service” oriented;•Hold a car and a valid driver's license;•Be able to participate in ticketing outside office hours, in rotation (2 weeks / 4);•ITIL certification (asset).SummaryThank you for applying for this IT Technician position at the Old Port of Montreal. We will review your request and contact you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you an IT Technician with more than 1 year of experience? Would you like the opportunity to take on new challenges within the Société immobilière du Canada, based in the Old Port of Montreal, whose mission is to actively participate in the development of the city? Are you committed to providing unparalleled user support? If so, this opportunity is for you!AdvantagesWhy do you want to get this IT Technician job:•Bonus when “On-Call”;•RRSP with employer contributions;•Mobile & sick days;•Generous group insurance paid 100% by the employer;•Competitive salary;•Cell phone and laptop provided;•Hybrid employment (Telecommuting);•Free parking;•Discounts or freebies at various services in the Old Port.ResponsibilitiesReporting to the IT Director, the incumbent based in the Old Port of Montreal will be responsible for:•Act as the first point of contact and respond to support requests from L1 and L2 of the company's users (remotely and on site);•Perform troubleshooting installations, upgrades, maintenance and repairs of user hardware, software and mobile devices (computers, printers, smart phones, tablets, IP desk phones and other user hardware). information technology);•Provide first-level support for the prevention of threats and cyberattacks: antivirus, antispam, malware and attacks;•Deploy, maintain and support point-of-sale systems and equipment for the various businesses in the Old Port linked to the Canada Lands Company;•Manage (add, edit, delete) user network accounts, email accounts, mobile device accounts, system access and associated security for all employee related changes;•Contribute to various ad hoc projects.QualificationsTo excel in this position, you will need to possess the following technical knowledge:•1 year of minimum experience as a computer technician / helpdesk;•Knowledge of Windows server, Active Directory, GPO, etc.;•Agility with M365 (Teams, Sharepoint, Azure, etc.);•Knowledge of network protocols TCP/IP, VPN, DHCP, etc.;•Bilingual (French and English);•Demonstrate strong autonomy;•“Customer Service” oriented;•Hold a car and a valid driver's license;•Be able to participate in ticketing outside office hours, in rotation (2 weeks / 4);•ITIL certification (asset).SummaryThank you for applying for this IT Technician position at the Old Port of Montreal. We will review your request and contact you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    You want to use your analytical and technical skills in a dynamic and constantly changing environment with a leading insurance company? This role is for you! Reporting directly to the Data Marketing Director, you will be in charge of evaluating the results of various marketing campaigns, as well as proposing areas of improvement in order to optimize their performance.Are you interested in this position? Don't hesitate to send me your resume at sebastian.csiki@randstad.ca!Advantages100% work from home (offices available if needed) Dynamic teamBeing part of a renowned insurance companyThe technologies used are innovative and advancedResponsibilitiesAnalyze the results of various marketing activitiesExtract and prepare data from various internal databases Suggest areas for improvement in order to optimize existing marketing campaignsConduct studies and adhoc analysis from marketing databases and external data sourcesProactively participate in improving the efficiency of the team and the quality of the information producedQualificationsBachelor's degree in Information Technology, Marketing or other relevant fieldExperience as a marketing analyst, BI or equivalentExpertise in SQL and Oracle databasesExperience in the insurance industry (an asset)BilingualismSummaryAre you interested in this position? Don't hesitate to send me your resume at sebastian.csiki@randstad.ca!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    You want to use your analytical and technical skills in a dynamic and constantly changing environment with a leading insurance company? This role is for you! Reporting directly to the Data Marketing Director, you will be in charge of evaluating the results of various marketing campaigns, as well as proposing areas of improvement in order to optimize their performance.Are you interested in this position? Don't hesitate to send me your resume at sebastian.csiki@randstad.ca!Advantages100% work from home (offices available if needed) Dynamic teamBeing part of a renowned insurance companyThe technologies used are innovative and advancedResponsibilitiesAnalyze the results of various marketing activitiesExtract and prepare data from various internal databases Suggest areas for improvement in order to optimize existing marketing campaignsConduct studies and adhoc analysis from marketing databases and external data sourcesProactively participate in improving the efficiency of the team and the quality of the information producedQualificationsBachelor's degree in Information Technology, Marketing or other relevant fieldExperience as a marketing analyst, BI or equivalentExpertise in SQL and Oracle databasesExperience in the insurance industry (an asset)BilingualismSummaryAre you interested in this position? Don't hesitate to send me your resume at sebastian.csiki@randstad.ca!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you an IT Technician with more than 1 year of experience? Would you like the opportunity to take on new challenges within the Société immobilière du Canada, based in the Old Port of Montreal, whose mission is to actively participate in the development of the city? Are you committed to providing unparalleled user support? If so, this opportunity is for you!AdvantagesWhy do you want to get this IT Technician job:•Bonus when “On-Call”;•RRSP with employer contributions;•Mobile & sick days;•Generous group insurance paid 100% by the employer;•Competitive salary;•Cell phone and laptop provided;•Hybrid employment (Telecommuting);•Free parking;•Discounts or freebies at various services in the Old Port.ResponsibilitiesReporting to the IT Director, the incumbent based in the Old Port of Montreal will be responsible for:•Act as the first point of contact and respond to support requests from L1 and L2 of the company's users (remotely and on site);•Perform troubleshooting installations, upgrades, maintenance and repairs of user hardware, software and mobile devices (computers, printers, smart phones, tablets, IP desk phones and other user hardware). information technology);•Provide first-level support for the prevention of threats and cyberattacks: antivirus, antispam, malware and attacks;•Deploy, maintain and support point-of-sale systems and equipment for the various businesses in the Old Port linked to the Canada Lands Company;•Manage (add, edit, delete) user network accounts, email accounts, mobile device accounts, system access and associated security for all employee related changes;•Contribute to various ad hoc projects.QualificationsTo excel in this position, you will need to possess the following technical knowledge:•1 year of minimum experience as a computer technician / helpdesk;•Knowledge of Windows server, Active Directory, GPO, etc.;•Agility with M365 (Teams, Sharepoint, Azure, etc.);•Knowledge of network protocols TCP/IP, VPN, DHCP, etc.;•Bilingual (French and English);•Demonstrate strong autonomy;•“Customer Service” oriented;•Hold a car and a valid driver's license;•Be able to participate in ticketing outside office hours, in rotation (2 weeks / 4);•ITIL certification (asset).SummaryThank you for applying for this IT Technician position at the Old Port of Montreal. We will review your request and contact you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you an IT Technician with more than 1 year of experience? Would you like the opportunity to take on new challenges within the Société immobilière du Canada, based in the Old Port of Montreal, whose mission is to actively participate in the development of the city? Are you committed to providing unparalleled user support? If so, this opportunity is for you!AdvantagesWhy do you want to get this IT Technician job:•Bonus when “On-Call”;•RRSP with employer contributions;•Mobile & sick days;•Generous group insurance paid 100% by the employer;•Competitive salary;•Cell phone and laptop provided;•Hybrid employment (Telecommuting);•Free parking;•Discounts or freebies at various services in the Old Port.ResponsibilitiesReporting to the IT Director, the incumbent based in the Old Port of Montreal will be responsible for:•Act as the first point of contact and respond to support requests from L1 and L2 of the company's users (remotely and on site);•Perform troubleshooting installations, upgrades, maintenance and repairs of user hardware, software and mobile devices (computers, printers, smart phones, tablets, IP desk phones and other user hardware). information technology);•Provide first-level support for the prevention of threats and cyberattacks: antivirus, antispam, malware and attacks;•Deploy, maintain and support point-of-sale systems and equipment for the various businesses in the Old Port linked to the Canada Lands Company;•Manage (add, edit, delete) user network accounts, email accounts, mobile device accounts, system access and associated security for all employee related changes;•Contribute to various ad hoc projects.QualificationsTo excel in this position, you will need to possess the following technical knowledge:•1 year of minimum experience as a computer technician / helpdesk;•Knowledge of Windows server, Active Directory, GPO, etc.;•Agility with M365 (Teams, Sharepoint, Azure, etc.);•Knowledge of network protocols TCP/IP, VPN, DHCP, etc.;•Bilingual (French and English);•Demonstrate strong autonomy;•“Customer Service” oriented;•Hold a car and a valid driver's license;•Be able to participate in ticketing outside office hours, in rotation (2 weeks / 4);•ITIL certification (asset).SummaryThank you for applying for this IT Technician position at the Old Port of Montreal. We will review your request and contact you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you a level 1 IT Support Technician ready to take on a new challenge in the greater Montreal area? Are you looking for the opportunity to grow within an innovative company that is one of the world's biggest players in its industry? Become part of a team of experts and grow within a large corporation with its stocks listed on the Toronto Stock Exchange.AdvantagesWhy do you want to get this IT Support Technician job?•Retirement plan;•Complete range of group insurance;•Employee assistance program;•Free parking OR discounts for public transportation;•Bonus when the technician is "on call" in the rotating emergency team.ResponsibilitiesReporting to the Customer Service Supervisor, you will be responsible for:•Interact with customers to provide support for the company's products and services;•Analyze, diagnose and resolve “hardware and / or software” problems related to the customer's request;•Note and document the information related to the problems or the customer's request;•Maintain knowledge of products, processes, etc .;•Promote online services, the online store as well as the online support;•Respond to emergency assistance calls outside of office hours (rotating emergency team);•Participate in and support the continuous improvement program.QualificationsTo excel in this role, you will need to have the following skills :•DEC in electronics, computer science or any other relevant studies or experience in a similar field;•Minimum of 2 years of customer service experience in a technical support position;•Perfectly trilingual - French / English / Spanish (mandatory);•Proficiency in the MS Office suite;•Organized, autonomous, responsible;•Strong customer orientation.The following skills are an asset :•Network knowledge (TCP / IP, Firewall, DNS, etc.);SummaryThank you for applying for this IT Support Technician position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Isabelle Gauthier to discuss this role: isabelle.gauthier@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you a level 1 IT Support Technician ready to take on a new challenge in the greater Montreal area? Are you looking for the opportunity to grow within an innovative company that is one of the world's biggest players in its industry? Become part of a team of experts and grow within a large corporation with its stocks listed on the Toronto Stock Exchange.AdvantagesWhy do you want to get this IT Support Technician job?•Retirement plan;•Complete range of group insurance;•Employee assistance program;•Free parking OR discounts for public transportation;•Bonus when the technician is "on call" in the rotating emergency team.ResponsibilitiesReporting to the Customer Service Supervisor, you will be responsible for:•Interact with customers to provide support for the company's products and services;•Analyze, diagnose and resolve “hardware and / or software” problems related to the customer's request;•Note and document the information related to the problems or the customer's request;•Maintain knowledge of products, processes, etc .;•Promote online services, the online store as well as the online support;•Respond to emergency assistance calls outside of office hours (rotating emergency team);•Participate in and support the continuous improvement program.QualificationsTo excel in this role, you will need to have the following skills :•DEC in electronics, computer science or any other relevant studies or experience in a similar field;•Minimum of 2 years of customer service experience in a technical support position;•Perfectly trilingual - French / English / Spanish (mandatory);•Proficiency in the MS Office suite;•Organized, autonomous, responsible;•Strong customer orientation.The following skills are an asset :•Network knowledge (TCP / IP, Firewall, DNS, etc.);SummaryThank you for applying for this IT Support Technician position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Isabelle Gauthier to discuss this role: isabelle.gauthier@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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