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      • Montréal, Québec
      • Permanent
      Are you looking for a Full Stack Angular and .net Developer position? Do you want to make a difference and join a multidisciplinary team in a company ahead of the curve? A company that creates innovative solutions thanks to their stochastic and combinatorial approach unique in the world! Within a team of nearly 50 people, you will find a stimulating environment where your autonomy and leadership will be valued.So this permanent position as a developer in teleworking or in recent, open-plan offices in downtown Montreal may be for you!AdvantagesOur client hires you as a permanent employee with a range of hyper-competitive advantages such as:• A competitive salary with the possibility of performance bonuses;• A group insurance program;• Great autonomy in your work and flexible hours;• Paid holiday during the holiday season, in addition to regular holidays;• Happy hours and corporate activities;• Unlimited snacks, drinks, tea and coffee;• Reimbursement of sports activity expenses (up to $ 500)• The pairing program for the integration of new employees. ResponsibilitiesAre you interested in the following activities?• Participate in front-end and back-end developments of innovative platforms carried out during a Sprint• Participate in the events of the team's Scrum process• Participate in functional or technological element analyzes• Write detailed technical documentation. QualificationsDo you have the following skills?• Hold a degree in computer science• In-depth knowledge of Angular, C #, .net Core languages with at least 4 years of experience• Knowledge of SQL (PostgreSQL, Aurora)• Experience with JIRA and GIT tools.• Experience with the AGILE methodology.SummaryYou want to know more?Do not hesitate to send me your CV with your contact details to the email:kamelya.aygun@randstad.ca or send me an invitation on Linkedin to Kamelya Aygun.So that we can exchange!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a Full Stack Angular and .net Developer position? Do you want to make a difference and join a multidisciplinary team in a company ahead of the curve? A company that creates innovative solutions thanks to their stochastic and combinatorial approach unique in the world! Within a team of nearly 50 people, you will find a stimulating environment where your autonomy and leadership will be valued.So this permanent position as a developer in teleworking or in recent, open-plan offices in downtown Montreal may be for you!AdvantagesOur client hires you as a permanent employee with a range of hyper-competitive advantages such as:• A competitive salary with the possibility of performance bonuses;• A group insurance program;• Great autonomy in your work and flexible hours;• Paid holiday during the holiday season, in addition to regular holidays;• Happy hours and corporate activities;• Unlimited snacks, drinks, tea and coffee;• Reimbursement of sports activity expenses (up to $ 500)• The pairing program for the integration of new employees. ResponsibilitiesAre you interested in the following activities?• Participate in front-end and back-end developments of innovative platforms carried out during a Sprint• Participate in the events of the team's Scrum process• Participate in functional or technological element analyzes• Write detailed technical documentation. QualificationsDo you have the following skills?• Hold a degree in computer science• In-depth knowledge of Angular, C #, .net Core languages with at least 4 years of experience• Knowledge of SQL (PostgreSQL, Aurora)• Experience with JIRA and GIT tools.• Experience with the AGILE methodology.SummaryYou want to know more?Do not hesitate to send me your CV with your contact details to the email:kamelya.aygun@randstad.ca or send me an invitation on Linkedin to Kamelya Aygun.So that we can exchange!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Boucherville, Québec
      • Permanent
      Are you an L1-L2 IT Technician with more than 2 years of experience? Are you looking for the opportunity to evolve within a technology and office solutions company, based in Boucherville, growing rapidly and demonstrating a solid presence in the greater Montreal area for more than 20 years? Are you looking for a company where you can move up the ranks and build a career? If so, this opportunity is for you!AdvantagesWhy do you want to get this job as an IT technician :•Social advantages;•Group Insurance;•Competitive salary.ResponsibilitiesReporting to the IT Project Director, the incumbent based in Boucherville will be responsible for :•Provide remote support, by phone and email, to business customers;•Diagnose and resolve level 1 and 2 problems related to servers, networks, printers and IP telephony;•Provide internal communications to key members as needed relating to the incident in question;•Participate and collaborate on one-off projects.QualificationsTo excel in this role, you will need the following technical knowledge :•2 years minimum experience as an N1-N2 technician;•Relevant experience with IP telephony;•Knowledge of networks and servers (Router / Switch, FireWall, VPN, DHCP, etc.);•Comfortable with equipment, Cisco, HP Aruba, Mikrotik, Ubiquiti, etc.You will also need to have the following skills :•Bilingual (impeccable French and functional English);•Demonstrate solid autonomy;•Demonstrate unparalleled customer service;•Hold a valid driver's license (an asset, but not compulsory).SummaryThank you for applying for this position of computer technician in Boucherville. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you an L1-L2 IT Technician with more than 2 years of experience? Are you looking for the opportunity to evolve within a technology and office solutions company, based in Boucherville, growing rapidly and demonstrating a solid presence in the greater Montreal area for more than 20 years? Are you looking for a company where you can move up the ranks and build a career? If so, this opportunity is for you!AdvantagesWhy do you want to get this job as an IT technician :•Social advantages;•Group Insurance;•Competitive salary.ResponsibilitiesReporting to the IT Project Director, the incumbent based in Boucherville will be responsible for :•Provide remote support, by phone and email, to business customers;•Diagnose and resolve level 1 and 2 problems related to servers, networks, printers and IP telephony;•Provide internal communications to key members as needed relating to the incident in question;•Participate and collaborate on one-off projects.QualificationsTo excel in this role, you will need the following technical knowledge :•2 years minimum experience as an N1-N2 technician;•Relevant experience with IP telephony;•Knowledge of networks and servers (Router / Switch, FireWall, VPN, DHCP, etc.);•Comfortable with equipment, Cisco, HP Aruba, Mikrotik, Ubiquiti, etc.You will also need to have the following skills :•Bilingual (impeccable French and functional English);•Demonstrate solid autonomy;•Demonstrate unparalleled customer service;•Hold a valid driver's license (an asset, but not compulsory).SummaryThank you for applying for this position of computer technician in Boucherville. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Jean-sur-Richelieu, Québec
      • Permanent
      Do you have managerial strengths that stand out? Are you looking for the opportunity to evolve and grow within an international logistics company? Are you a successful person in a fast-paced environment, efficient and organized? Do you have a keen sense of priorities and optimization? If so, this position is for you!AdvantagesWhy do you want to get this IT Supervisor job:•Group insurance paid 100% by the employer;•Competitive salary;•Annual bonus;•3 weeks vacation;•Retirement plan;•Flexibility - telework when needed;•Continuous training.ResponsibilitiesReporting to the IT Director, the incumbent based in Saint-Jean-Sur-Richelieu will be responsible for:•Manage a team of IT technicians who support the company's activities at the IT level;•Evaluate the performance of the team according to the KPIs to be respected;•Participate in the evolution of business solutions and projects related to WMS;•Collaborate with the BI team by creating and sharing requested SQL reports and developing innovative data collection and reporting methods and procedures;•Ensure the proper functioning in general of the company's management systems, various networks, IT tools and related systems.QualificationsTo excel in this role, you will need the following technical knowledge:•DEC or BAC in computer science or other related studies;•Experience in management and IT support (minimum 3 years);•Strong analytical, interpersonal and communication skills;•Experience on a WMS and in a logistics / distribution environment (an asset);•Knowledge of Power BI and Access (an asset);•Bilingualism (French / English);•Have a driving license and a car (Mandatory).SummaryThank you for applying for this Supervisor TI position in Saint-Jean-Sur-Richelieu. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you have managerial strengths that stand out? Are you looking for the opportunity to evolve and grow within an international logistics company? Are you a successful person in a fast-paced environment, efficient and organized? Do you have a keen sense of priorities and optimization? If so, this position is for you!AdvantagesWhy do you want to get this IT Supervisor job:•Group insurance paid 100% by the employer;•Competitive salary;•Annual bonus;•3 weeks vacation;•Retirement plan;•Flexibility - telework when needed;•Continuous training.ResponsibilitiesReporting to the IT Director, the incumbent based in Saint-Jean-Sur-Richelieu will be responsible for:•Manage a team of IT technicians who support the company's activities at the IT level;•Evaluate the performance of the team according to the KPIs to be respected;•Participate in the evolution of business solutions and projects related to WMS;•Collaborate with the BI team by creating and sharing requested SQL reports and developing innovative data collection and reporting methods and procedures;•Ensure the proper functioning in general of the company's management systems, various networks, IT tools and related systems.QualificationsTo excel in this role, you will need the following technical knowledge:•DEC or BAC in computer science or other related studies;•Experience in management and IT support (minimum 3 years);•Strong analytical, interpersonal and communication skills;•Experience on a WMS and in a logistics / distribution environment (an asset);•Knowledge of Power BI and Access (an asset);•Bilingualism (French / English);•Have a driving license and a car (Mandatory).SummaryThank you for applying for this Supervisor TI position in Saint-Jean-Sur-Richelieu. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Are you a Junior IT Technician with more than 1 year of experience? Are you looking for the opportunity to grow within a Montreal startup developing a new generation of business communication solutions and experiencing phenomenal expansion? Do you want to support the business in their growth in the United States and Canada? If so, this opportunity is for you!AdvantagesWhy do you want to get this Helpdesk job:•Group insurance and EAP;•Competitive salary;•5 weeks of vacation per year;•Position at 37.5 hours / week•Flexibility in teleworking;•Weekly bonus when on call (rotating);•Worked with a young and dynamic team in a relaxed environment.ResponsibilitiesReporting to the IT Director, the incumbent based in Montreal will be responsible for:•Provide remote technical support, by phone and email, to company customers;•Interact with customers to provide support for the company's products and services;•Analyze, diagnose and resolve level 1 “hardware and / or software” problems related to the customer's request;•Escalate tickets to Level 2 according to the escalation rules;•Collaborate on one-off projects of the Assistance Center;•Keep the knowledge bank up to date.QualificationsTo excel in this role, you will need the following technical knowledge:•AEC, DEP or DEC in computer science, or equivalent;•1 year of experience as an IT technician / Helpdesk;•Knowledge of Windows;•Knowledge of ZenDesk (an asset);•Knowledge of TCP / IP, VPN, VOIP network protocols, etc .;•“Customer service” oriented;•Bilingual (French and English).SummaryThank you for applying for this Helpdesk position in Montreal. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a Junior IT Technician with more than 1 year of experience? Are you looking for the opportunity to grow within a Montreal startup developing a new generation of business communication solutions and experiencing phenomenal expansion? Do you want to support the business in their growth in the United States and Canada? If so, this opportunity is for you!AdvantagesWhy do you want to get this Helpdesk job:•Group insurance and EAP;•Competitive salary;•5 weeks of vacation per year;•Position at 37.5 hours / week•Flexibility in teleworking;•Weekly bonus when on call (rotating);•Worked with a young and dynamic team in a relaxed environment.ResponsibilitiesReporting to the IT Director, the incumbent based in Montreal will be responsible for:•Provide remote technical support, by phone and email, to company customers;•Interact with customers to provide support for the company's products and services;•Analyze, diagnose and resolve level 1 “hardware and / or software” problems related to the customer's request;•Escalate tickets to Level 2 according to the escalation rules;•Collaborate on one-off projects of the Assistance Center;•Keep the knowledge bank up to date.QualificationsTo excel in this role, you will need the following technical knowledge:•AEC, DEP or DEC in computer science, or equivalent;•1 year of experience as an IT technician / Helpdesk;•Knowledge of Windows;•Knowledge of ZenDesk (an asset);•Knowledge of TCP / IP, VPN, VOIP network protocols, etc .;•“Customer service” oriented;•Bilingual (French and English).SummaryThank you for applying for this Helpdesk position in Montreal. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Are you a Microsoft 365 Specialist ready to take on a new challenge in the greater Montreal area? How would you like to play a strategic role in the adoption of M365 within an innovative company that is one of the world's largest players in its industry, with over 8,000 employees? Would you like to participate in the evolution of M365 collaboration solutions and become part of a team of IT experts within a large public company with its shares listed on the Toronto Stock Exchange? If so, this opportunity is for you !AdvantagesWhy do you want to get this Microsoft 365 Specialist job:•Group Insurance;•Pension funds;•37.5 hours - Overtime banked;•4 weeks vacation;•Competitive salary.ResponsibilitiesReporting to the Director of User Support, the incumbent based in Montreal will be responsible for:•Offer innovative solutions in connection with M365 to support the digital transformation of the organization as well as its future acquisitions;•Collaborate with users, various IT stakeholders, corporate communications as well as external service providers in the development of collaborative M365 solutions;•Define the governance framework and monitor collaborative tools according to the recommendations of established security and compliance standards;•Provide support and configure the various parameters of M365 solutions to meet the needs of senior management and board users;•Act as an expert with ambassadors throughout the digital transformation so that they can support the needs in their operational units;•Develop training content for users with teams from centers of expertise, human resources and management;•Maximize existing M365 tools and ensure continuous tool improvement by staying abreast of trends and new solutions.QualificationsTo excel in this role, you will need the following technical knowledge:•AEC or DEP or DEC in computer science;•3 years minimum experience as a Helpdesk / IT technician;•Proficiency in Microsoft 365 applications (Teams, SharePoint, OneDrive, Planner, Stream);•Proficiency in Azure AD and Intune, an asset but not mandatory;•Strong resourcefulness, autonomy and leadership;•Strong communication skills;•Experience in a manufacturing environment (asset)•Customer service oriented;•Bilingual (French / English);•Spanish, an asset.SummaryThank you for applying for this Microsoft 365 Specialist position in Montreal. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a Microsoft 365 Specialist ready to take on a new challenge in the greater Montreal area? How would you like to play a strategic role in the adoption of M365 within an innovative company that is one of the world's largest players in its industry, with over 8,000 employees? Would you like to participate in the evolution of M365 collaboration solutions and become part of a team of IT experts within a large public company with its shares listed on the Toronto Stock Exchange? If so, this opportunity is for you !AdvantagesWhy do you want to get this Microsoft 365 Specialist job:•Group Insurance;•Pension funds;•37.5 hours - Overtime banked;•4 weeks vacation;•Competitive salary.ResponsibilitiesReporting to the Director of User Support, the incumbent based in Montreal will be responsible for:•Offer innovative solutions in connection with M365 to support the digital transformation of the organization as well as its future acquisitions;•Collaborate with users, various IT stakeholders, corporate communications as well as external service providers in the development of collaborative M365 solutions;•Define the governance framework and monitor collaborative tools according to the recommendations of established security and compliance standards;•Provide support and configure the various parameters of M365 solutions to meet the needs of senior management and board users;•Act as an expert with ambassadors throughout the digital transformation so that they can support the needs in their operational units;•Develop training content for users with teams from centers of expertise, human resources and management;•Maximize existing M365 tools and ensure continuous tool improvement by staying abreast of trends and new solutions.QualificationsTo excel in this role, you will need the following technical knowledge:•AEC or DEP or DEC in computer science;•3 years minimum experience as a Helpdesk / IT technician;•Proficiency in Microsoft 365 applications (Teams, SharePoint, OneDrive, Planner, Stream);•Proficiency in Azure AD and Intune, an asset but not mandatory;•Strong resourcefulness, autonomy and leadership;•Strong communication skills;•Experience in a manufacturing environment (asset)•Customer service oriented;•Bilingual (French / English);•Spanish, an asset.SummaryThank you for applying for this Microsoft 365 Specialist position in Montreal. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Service ManagerAre you focused on customer experience? Are you looking for a stimulating and dynamic environment in Montreal, offering great flexibility? Are you always thriving to go beyond established goals and improve the performance of your teams? You would like to manage a global team in the digital industry? Main focus•Establishing Technical Customer Support practices.•Analyzing metrics and evolving the function.•Managing customer complaints and escalations.•Managing the team and developing employees in order to become a center of expertise on our products, serving customers and collaborating with internal stakeholders.Responsibilities•Understand and to align the support service, service level agreements (SLAs) and processes.•Implement and evolve customer support processes to enhance external customer satisfaction and internal stakeholders’ collaboration.•Assess support statistics and prepare detailed reports on the findings.•Formulate and revise customer support policies and promote their implementation.•Respond to potential regulatory complaints and managing escalated feedback.•Work closely with the Program Directors, Product Owners and Product Managers for Clinic / IOS and Laboratory solutions to make sure Voice of Customer is well understood and considered during product development.•Manage the Technical Customer Support department. It includes in particular managing the performance, give feedback, assess and manage training and development needs. It also includes managing the department’s budget.•Other related tasks.Qualifications•Bachelor’s degree, in business or information technology preferred;•Minimum 5 years' experience as a Customer / Technical Support Manager, preferably within a similar environment (advanced technology and/or digital industry);•Have demonstrated strong influence and leadership;•Communication, interpersonal and mediation skills;•Proficiency and fluency in English and French.•Quality and complaint handling experience an asset.We offer•Flexible hours and floating days•Best of everything: autonomy and teamwork•Group insurance coverage•Group RRSP with employer contribution•Lots of social activities (board games, video games, 5@7, etc.)•A dynamic and multicultural work environment•Accessible by public transport in the trendy Mile-End district •Possibility of remote workYou see yourself in this description and would like to join a well establish innovating company as a service manager in the Montreal area. Apply now! You can send us your resume at the following address: isabelle.gauthier@randstad.caAdvantages•Flexible hours and floating days•Best of everything: autonomy and teamwork•Group insurance coverage•Group RRSP with employer contribution•Lots of social activities (board games, video games, 5@7, etc.)•A dynamic and multicultural work environment•Accessible by public transport in the trendy Mile-End district •Possibility of remote workResponsibilities•Understand and to align the support service, service level agreements (SLAs) and processes.•Implement and evolve customer support processes to enhance external customer satisfaction and internal stakeholders’ collaboration.•Assess support statistics and prepare detailed reports on the findings.•Formulate and revise customer support policies and promote their implementation.•Respond to potential regulatory complaints and managing escalated feedback.•Work closely with the Program Directors, Product Owners and Product Managers for Clinic / IOS and Laboratory solutions to make sure Voice of Customer is well understood and considered during product development.•Manage the Technical Customer Support department. It includes in particular managing the performance, give feedback, assess and manage training and development needs. It also includes managing the department’s budget.•Other related tasks.Qualifications•Bachelor’s degree, in business or information technology preferred;•Minimum 5 years' experience as a Customer / Technical Support Manager, preferably within a similar environment (advanced technology and/or digital industry);•Have demonstrated strong influence and leadership;•Communication, interpersonal and mediation skills;•Proficiency and fluency in English and French.•Quality and complaint handling experience an asset.SummaryYou see yourself in this description and would like to join a well establish innovating company as a service manager in the Montreal area. Apply now! You can send us your resume at the following address: isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Service ManagerAre you focused on customer experience? Are you looking for a stimulating and dynamic environment in Montreal, offering great flexibility? Are you always thriving to go beyond established goals and improve the performance of your teams? You would like to manage a global team in the digital industry? Main focus•Establishing Technical Customer Support practices.•Analyzing metrics and evolving the function.•Managing customer complaints and escalations.•Managing the team and developing employees in order to become a center of expertise on our products, serving customers and collaborating with internal stakeholders.Responsibilities•Understand and to align the support service, service level agreements (SLAs) and processes.•Implement and evolve customer support processes to enhance external customer satisfaction and internal stakeholders’ collaboration.•Assess support statistics and prepare detailed reports on the findings.•Formulate and revise customer support policies and promote their implementation.•Respond to potential regulatory complaints and managing escalated feedback.•Work closely with the Program Directors, Product Owners and Product Managers for Clinic / IOS and Laboratory solutions to make sure Voice of Customer is well understood and considered during product development.•Manage the Technical Customer Support department. It includes in particular managing the performance, give feedback, assess and manage training and development needs. It also includes managing the department’s budget.•Other related tasks.Qualifications•Bachelor’s degree, in business or information technology preferred;•Minimum 5 years' experience as a Customer / Technical Support Manager, preferably within a similar environment (advanced technology and/or digital industry);•Have demonstrated strong influence and leadership;•Communication, interpersonal and mediation skills;•Proficiency and fluency in English and French.•Quality and complaint handling experience an asset.We offer•Flexible hours and floating days•Best of everything: autonomy and teamwork•Group insurance coverage•Group RRSP with employer contribution•Lots of social activities (board games, video games, 5@7, etc.)•A dynamic and multicultural work environment•Accessible by public transport in the trendy Mile-End district •Possibility of remote workYou see yourself in this description and would like to join a well establish innovating company as a service manager in the Montreal area. Apply now! You can send us your resume at the following address: isabelle.gauthier@randstad.caAdvantages•Flexible hours and floating days•Best of everything: autonomy and teamwork•Group insurance coverage•Group RRSP with employer contribution•Lots of social activities (board games, video games, 5@7, etc.)•A dynamic and multicultural work environment•Accessible by public transport in the trendy Mile-End district •Possibility of remote workResponsibilities•Understand and to align the support service, service level agreements (SLAs) and processes.•Implement and evolve customer support processes to enhance external customer satisfaction and internal stakeholders’ collaboration.•Assess support statistics and prepare detailed reports on the findings.•Formulate and revise customer support policies and promote their implementation.•Respond to potential regulatory complaints and managing escalated feedback.•Work closely with the Program Directors, Product Owners and Product Managers for Clinic / IOS and Laboratory solutions to make sure Voice of Customer is well understood and considered during product development.•Manage the Technical Customer Support department. It includes in particular managing the performance, give feedback, assess and manage training and development needs. It also includes managing the department’s budget.•Other related tasks.Qualifications•Bachelor’s degree, in business or information technology preferred;•Minimum 5 years' experience as a Customer / Technical Support Manager, preferably within a similar environment (advanced technology and/or digital industry);•Have demonstrated strong influence and leadership;•Communication, interpersonal and mediation skills;•Proficiency and fluency in English and French.•Quality and complaint handling experience an asset.SummaryYou see yourself in this description and would like to join a well establish innovating company as a service manager in the Montreal area. Apply now! You can send us your resume at the following address: isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Are you a Security Analyst focused on governance, risk management and compliance, and ready to take on a new challenge in the greater Montreal area? Are you looking for the opportunity to grow within an innovative company that is one of the world's largest players in its industry, with more than 8,000 employees? Become part of a team of IT security experts within a large public company with its shares listed on the Toronto Stock Exchange.AdvantagesWhy do you want to get this job as a Security Analyst, GRC?•Group Insurance;•Pension funds;•37.5 hours - Overtime banked;•4 weeks vacation;•Competitive salary.ResponsibilitiesReporting to the Chief GRC, the incumbent based in Montreal will be responsible for:•Participate in the establishment, optimization and evaluation of the governance framework in cybersecurity (Policies, Standards, Procedures);•Evaluate and monitor security processes and controls to ensure compliance with applicable security frameworks;•Monitor the internal and external business, regulatory and technological environment to identify new or emerging risks and verify problem resolution;•Optimize the cybersecurity incident response plan and support the testing of the incident response plan;•Generate reports on the results of the assessment and summarize them to facilitate remediation tasks for other operational teams and act as an advisory service for these teams;•Promote good information security practices and support the security awareness program.QualificationsTo excel in this role, you will need to have the following skills:•BAC in computer science (or other related studies in cybersecurity);•A minimum of 3 years of IT experience, including at least 1 in a similar IT security analyst position;•Ability to analyze, process, document risks and vulnerabilities and popularize them with commercial and technical stakeholders;•Mandatory bilingualism (English / French).The following skills are an asset:•CISSP certification and other relevant certifications: CEH, CISA, etc .;•Knowledge of security standards (COBIT, ISO 27001/2, NIST 800-53, NIST CSF, OpenFAIR, etc.).SummaryThank you for applying for this Security Analyst, GRC position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a Security Analyst focused on governance, risk management and compliance, and ready to take on a new challenge in the greater Montreal area? Are you looking for the opportunity to grow within an innovative company that is one of the world's largest players in its industry, with more than 8,000 employees? Become part of a team of IT security experts within a large public company with its shares listed on the Toronto Stock Exchange.AdvantagesWhy do you want to get this job as a Security Analyst, GRC?•Group Insurance;•Pension funds;•37.5 hours - Overtime banked;•4 weeks vacation;•Competitive salary.ResponsibilitiesReporting to the Chief GRC, the incumbent based in Montreal will be responsible for:•Participate in the establishment, optimization and evaluation of the governance framework in cybersecurity (Policies, Standards, Procedures);•Evaluate and monitor security processes and controls to ensure compliance with applicable security frameworks;•Monitor the internal and external business, regulatory and technological environment to identify new or emerging risks and verify problem resolution;•Optimize the cybersecurity incident response plan and support the testing of the incident response plan;•Generate reports on the results of the assessment and summarize them to facilitate remediation tasks for other operational teams and act as an advisory service for these teams;•Promote good information security practices and support the security awareness program.QualificationsTo excel in this role, you will need to have the following skills:•BAC in computer science (or other related studies in cybersecurity);•A minimum of 3 years of IT experience, including at least 1 in a similar IT security analyst position;•Ability to analyze, process, document risks and vulnerabilities and popularize them with commercial and technical stakeholders;•Mandatory bilingualism (English / French).The following skills are an asset:•CISSP certification and other relevant certifications: CEH, CISA, etc .;•Knowledge of security standards (COBIT, ISO 27001/2, NIST 800-53, NIST CSF, OpenFAIR, etc.).SummaryThank you for applying for this Security Analyst, GRC position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Lachine, Québec
      • Permanent
      Junior System Administrator Are you looking for the next step in your career, want to join a job or will you have the chance to continually progress? You want to join an innovative company in the nutrition sector in the Montreal area. The candidate will be in charge of the support and maintenance of our IT infrastructure. Reporting to the IT Support Services Manager, the systems administrator position will require extensive knowledge and experience with servers and network infrastructure. It must have the ability to learn new and unknown technologies quickly. The system administrator will be an integral part of the day-to-day operations and future planning of our IT infrastructure.The system administrator is responsible for the installation and configuration of switches, wireless, telephony, server hardware and operating system software, SAN configuration and support, server applications including third-party software technologies, training and support for employees on the corporate network. Main responsibilities •Provide technical assistance and solve problems to the satisfaction of users.•Troubleshoot desktop, printer, network, server, and application issues in an acceptable time frame.•Be able to escalate problems that cannot be solved for quick resolution.•Document internal procedures and improve existing documentation.•Image, install, configure, and test new stations, peripherals, and software.•Perform desktop hardware and software upgrades in a timely manner, as required.•Assist in the integration of new users.•Provide WAN-level technical support for a multi-site business, including planning, implementation/expansion, maintenance, and troubleshooting.•Provide network support and SD-WAN, firewall, routing, switching, and wireless issues.•Prepare and maintain documentation of network configurations and cable diagrams.•Configure and support on-premises VOIP phone systems.Profile sought •DEC in Computer Science, Administrator System/Network Administrator or other training that if close.•5 years+ in a position equivalent to working in a Windows network/environment.•Functional knowledge with Microsoft technologies (Active Directory/Server 2016 & 2019, Windows 10, MS System Center, Hyper-V)•At least 3-5 years of experience working and building Windows servers in a working environment.•Knowledge with WAN/LAN/IP sec/SD-WAN technologies.•CCNA or CCNP certifications are a plus.•Experience with network monitoring systems, Microsoft System Center Suite.•Have basic project management skills.•Be fluent in English and French.•Be attention to detail.•Have the ability to quickly absorb and retain the information transmitted to you.•Be available to work outside of office hours on weekdays and weekends during occasional emergencies.•Excellent hardware and software troubleshooting experience.•Willingness to learn new software, hardware and technology.•Ability to read, write and interpret technical documentation and procedures manuals Eng / Fr.•Proven problem-solving and analysis capabilities.•Ability to efficiently prioritize and execute tasks in a high-pressure environment. Offering work environment•Access to a pension plan program with employer contributions.•Access to a group insurance program.•A bank of flexible days.•Free direct parking.•High flexibility•A healthy, dynamic environment where collaborative work is put forward. Send us your CV today at the following address: isabelle.gauthier@randstad.caAdvantages•Access to a pension plan program with employer contributions.•Access to a group insurance program.•A bank of flexible days.•Free direct parking.•High flexibility•A healthy, dynamic environment where collaborative work is put forward.Responsibilities•Provide technical assistance and solve problems to the satisfaction of users.•Troubleshoot desktop, printer, network, server, and application issues in an acceptable time frame.•Be able to escalate problems that cannot be solved for quick resolution.•Document internal procedures and improve existing documentation.•Image, install, configure, and test new stations, peripherals, and software.•Perform desktop hardware and software upgrades in a timely manner, as required.•Assist in the integration of new users.•Provide WAN-level technical support for a multi-site business, including planning, implementation/expansion, maintenance, and troubleshooting.•Provide network support and SD-WAN, firewall, routing, switching, and wireless issues.•Prepare and maintain documentation of network configurations and cable diagrams.•Configure and support on-premises VOIP phone systems.Qualifications•DEC in Computer Science, Administrator System/Network Administrator or other training that if close.•5 years+ in a position equivalent to working in a Windows network/environment.•Functional knowledge with Microsoft technologies (Active Directory/Server 2016 & 2019, Windows 10, MS System Center, Hyper-V)•At least 3-5 years of experience working and building Windows servers in a working environment.•Knowledge with WAN/LAN/IP sec/SD-WAN technologies.•CCNA or CCNP certifications are a plus.•Experience with network monitoring systems, Microsoft System Center Suite.•Have basic project management skills.•Be fluent in English and French.•Be attention to detail.•Have the ability to quickly absorb and retain the information transmitted to you.•Be available to work outside of office hours on weekdays and weekends during occasional emergencies.•Excellent hardware and software troubleshooting experience.•Willingness to learn new software, hardware and technology.•Ability to read, write and interpret technical documentation and procedures manuals Eng / Fr.•Proven problem-solving and analysis capabilities.•Ability to efficiently prioritize and execute tasks in a high-pressure environment.SummarySend us your CV today at the following address: isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Junior System Administrator Are you looking for the next step in your career, want to join a job or will you have the chance to continually progress? You want to join an innovative company in the nutrition sector in the Montreal area. The candidate will be in charge of the support and maintenance of our IT infrastructure. Reporting to the IT Support Services Manager, the systems administrator position will require extensive knowledge and experience with servers and network infrastructure. It must have the ability to learn new and unknown technologies quickly. The system administrator will be an integral part of the day-to-day operations and future planning of our IT infrastructure.The system administrator is responsible for the installation and configuration of switches, wireless, telephony, server hardware and operating system software, SAN configuration and support, server applications including third-party software technologies, training and support for employees on the corporate network. Main responsibilities •Provide technical assistance and solve problems to the satisfaction of users.•Troubleshoot desktop, printer, network, server, and application issues in an acceptable time frame.•Be able to escalate problems that cannot be solved for quick resolution.•Document internal procedures and improve existing documentation.•Image, install, configure, and test new stations, peripherals, and software.•Perform desktop hardware and software upgrades in a timely manner, as required.•Assist in the integration of new users.•Provide WAN-level technical support for a multi-site business, including planning, implementation/expansion, maintenance, and troubleshooting.•Provide network support and SD-WAN, firewall, routing, switching, and wireless issues.•Prepare and maintain documentation of network configurations and cable diagrams.•Configure and support on-premises VOIP phone systems.Profile sought •DEC in Computer Science, Administrator System/Network Administrator or other training that if close.•5 years+ in a position equivalent to working in a Windows network/environment.•Functional knowledge with Microsoft technologies (Active Directory/Server 2016 & 2019, Windows 10, MS System Center, Hyper-V)•At least 3-5 years of experience working and building Windows servers in a working environment.•Knowledge with WAN/LAN/IP sec/SD-WAN technologies.•CCNA or CCNP certifications are a plus.•Experience with network monitoring systems, Microsoft System Center Suite.•Have basic project management skills.•Be fluent in English and French.•Be attention to detail.•Have the ability to quickly absorb and retain the information transmitted to you.•Be available to work outside of office hours on weekdays and weekends during occasional emergencies.•Excellent hardware and software troubleshooting experience.•Willingness to learn new software, hardware and technology.•Ability to read, write and interpret technical documentation and procedures manuals Eng / Fr.•Proven problem-solving and analysis capabilities.•Ability to efficiently prioritize and execute tasks in a high-pressure environment. Offering work environment•Access to a pension plan program with employer contributions.•Access to a group insurance program.•A bank of flexible days.•Free direct parking.•High flexibility•A healthy, dynamic environment where collaborative work is put forward. Send us your CV today at the following address: isabelle.gauthier@randstad.caAdvantages•Access to a pension plan program with employer contributions.•Access to a group insurance program.•A bank of flexible days.•Free direct parking.•High flexibility•A healthy, dynamic environment where collaborative work is put forward.Responsibilities•Provide technical assistance and solve problems to the satisfaction of users.•Troubleshoot desktop, printer, network, server, and application issues in an acceptable time frame.•Be able to escalate problems that cannot be solved for quick resolution.•Document internal procedures and improve existing documentation.•Image, install, configure, and test new stations, peripherals, and software.•Perform desktop hardware and software upgrades in a timely manner, as required.•Assist in the integration of new users.•Provide WAN-level technical support for a multi-site business, including planning, implementation/expansion, maintenance, and troubleshooting.•Provide network support and SD-WAN, firewall, routing, switching, and wireless issues.•Prepare and maintain documentation of network configurations and cable diagrams.•Configure and support on-premises VOIP phone systems.Qualifications•DEC in Computer Science, Administrator System/Network Administrator or other training that if close.•5 years+ in a position equivalent to working in a Windows network/environment.•Functional knowledge with Microsoft technologies (Active Directory/Server 2016 & 2019, Windows 10, MS System Center, Hyper-V)•At least 3-5 years of experience working and building Windows servers in a working environment.•Knowledge with WAN/LAN/IP sec/SD-WAN technologies.•CCNA or CCNP certifications are a plus.•Experience with network monitoring systems, Microsoft System Center Suite.•Have basic project management skills.•Be fluent in English and French.•Be attention to detail.•Have the ability to quickly absorb and retain the information transmitted to you.•Be available to work outside of office hours on weekdays and weekends during occasional emergencies.•Excellent hardware and software troubleshooting experience.•Willingness to learn new software, hardware and technology.•Ability to read, write and interpret technical documentation and procedures manuals Eng / Fr.•Proven problem-solving and analysis capabilities.•Ability to efficiently prioritize and execute tasks in a high-pressure environment.SummarySend us your CV today at the following address: isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Boucherville, Québec
      • Permanent
      Are you an experienced network administrator (minimum 3 years), cybersecurity orientated and ready to take on a new challenge in the greater Montreal area? Would you like to work for the largest Canadian telecommunications company? Be responsible for analyzing network security problems, ensuring their monitoring, carrying out tests and developing intervention plans while ensuring compliance with the governance and policies in place in addition to ensuring an operational aspect of network equipment would be a challenge you would be interested in? If so, then this position is for you!AdvantagesWhy do you want to get this cybersecurity and network analyst job?•Corporate discounts;•Full range of group insurance (75% paid by the employer);•Telemedicine;•RRSP with employer participation;•Share purchase program with employer participation.ResponsibilitiesReporting to the Network and Security Director, the incumbent based in Montreal will be responsible for:•Analyze, process, monitor incidents and security alerts and follow up with the systems and networks administration teams;•Perform the investigation and analysis of security event logs and prepare recommendations;•Ensure the security and proper functioning of networks (wired and wireless), the integrity of its architecture and firewalls;•Develop, test and maintain response plans for security events;•Understand and ensure the application of cybersecurity rules and policies;•Ensure awareness, training and communication with company employees.QualificationsTo excel in this role, you will need to have the following skills:•Solid experience as a network administrator;•Ability to understand in a global way a network architecture;•BAC in cybersecurity or equivalent experience;•Firewall expertise (Cisco / Fortinet);•Bilingual (English / French);•Ease of communication and time management.The following skills are assets and not mandatory:•CCNA certification;•Experience with HP Aruba;•Experience with WAF F5 and with Splunk;•SOC experience;•Knowledge of security standards (NIST 800, ISO 27001, PCI-DSS, etc.).SummaryThank you for applying for this cybersecurity and network analyst position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you an experienced network administrator (minimum 3 years), cybersecurity orientated and ready to take on a new challenge in the greater Montreal area? Would you like to work for the largest Canadian telecommunications company? Be responsible for analyzing network security problems, ensuring their monitoring, carrying out tests and developing intervention plans while ensuring compliance with the governance and policies in place in addition to ensuring an operational aspect of network equipment would be a challenge you would be interested in? If so, then this position is for you!AdvantagesWhy do you want to get this cybersecurity and network analyst job?•Corporate discounts;•Full range of group insurance (75% paid by the employer);•Telemedicine;•RRSP with employer participation;•Share purchase program with employer participation.ResponsibilitiesReporting to the Network and Security Director, the incumbent based in Montreal will be responsible for:•Analyze, process, monitor incidents and security alerts and follow up with the systems and networks administration teams;•Perform the investigation and analysis of security event logs and prepare recommendations;•Ensure the security and proper functioning of networks (wired and wireless), the integrity of its architecture and firewalls;•Develop, test and maintain response plans for security events;•Understand and ensure the application of cybersecurity rules and policies;•Ensure awareness, training and communication with company employees.QualificationsTo excel in this role, you will need to have the following skills:•Solid experience as a network administrator;•Ability to understand in a global way a network architecture;•BAC in cybersecurity or equivalent experience;•Firewall expertise (Cisco / Fortinet);•Bilingual (English / French);•Ease of communication and time management.The following skills are assets and not mandatory:•CCNA certification;•Experience with HP Aruba;•Experience with WAF F5 and with Splunk;•SOC experience;•Knowledge of security standards (NIST 800, ISO 27001, PCI-DSS, etc.).SummaryThank you for applying for this cybersecurity and network analyst position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Laval, Québec
      • Permanent
      Are you an experienced L2 IT Technician with more than 3 years of experience? Would you like to work in an innovative company developing and designing IP video solutions for data processing as well as video and security management? Are you customer service oriented, able not only to diagnose and solve technical problems but also to identify opportunities, while possessing strong communication skills? If so, this opportunity is for you!AdvantagesWhy do you want to get this job as an IT technician:•Social advantages;•Group Insurance;•Free parking;•Competitive salary.ResponsibilitiesReporting to the IT Director, the incumbent based in Laval will be responsible for:•Provide remote support and solutions, by phone and email, to corporate clients;•Diagnose and resolve level 2 problems related to systems, storage, and networks;•Ensure, as needed, internal communications and escalations to key members regarding the incident in question;•Participate and collaborate on one-off projects;•Maintain up-to-date knowledge of products and solutions.QualificationsTo excel in this role, you will need the following technical knowledge:•3 years minimum experience as an IT technician in a complex environment;•Knowledge of systems, servers and storage (Windows server, Nas, San, Raid, etc.);•Network level knowledge (TCP / IP, subnetworks, DNS, domain, etc.);•Knowledge of video surveillance, an asset.You will also need to have the following skills:•100% bilingual, French and English;•Demonstrate solid autonomy;•Demonstrate unparalleled customer service and communication;•Stay calm and positive under stress.SummaryThank you for applying for this IT technician position in Laval. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you an experienced L2 IT Technician with more than 3 years of experience? Would you like to work in an innovative company developing and designing IP video solutions for data processing as well as video and security management? Are you customer service oriented, able not only to diagnose and solve technical problems but also to identify opportunities, while possessing strong communication skills? If so, this opportunity is for you!AdvantagesWhy do you want to get this job as an IT technician:•Social advantages;•Group Insurance;•Free parking;•Competitive salary.ResponsibilitiesReporting to the IT Director, the incumbent based in Laval will be responsible for:•Provide remote support and solutions, by phone and email, to corporate clients;•Diagnose and resolve level 2 problems related to systems, storage, and networks;•Ensure, as needed, internal communications and escalations to key members regarding the incident in question;•Participate and collaborate on one-off projects;•Maintain up-to-date knowledge of products and solutions.QualificationsTo excel in this role, you will need the following technical knowledge:•3 years minimum experience as an IT technician in a complex environment;•Knowledge of systems, servers and storage (Windows server, Nas, San, Raid, etc.);•Network level knowledge (TCP / IP, subnetworks, DNS, domain, etc.);•Knowledge of video surveillance, an asset.You will also need to have the following skills:•100% bilingual, French and English;•Demonstrate solid autonomy;•Demonstrate unparalleled customer service and communication;•Stay calm and positive under stress.SummaryThank you for applying for this IT technician position in Laval. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      IT Security Analyst Are you looking for a new challenge as an IT audit and compliance analyst? Would you like to be involved in the development and implementation of IT policies and procedures? Are you looking for a position in the Montreal area that offers flexibility in telecommuting?You will be in charge of ensuring that the IT processes and controls put in place comply with the annual SOX certification and the alignment of general IT controls according to industry best practices.The candidate will also be responsible for assessing third-party compliance (SOC report) and participating in the review of internal IT change management activities.You are looking for a company that will offer you:• A pleasant and dynamic work environment;• Work-life balance with flexible schedule;• Competitive and structured compensation;• Group insurance program;• Employer-involved RRSP program; If you are looking for an environment where you can:•Maintain process and IT control documentation for key ERP and WM systems, and help coordinate these efforts between IT teams.•Identify control design and performance issues, and help process managers design and implement new controls.•Plan and conduct control design and effectiveness tests, document findings and remediation plans (including ERP and WM access reviews).•Involves coordination with the COMPANY's SOX and internal audit teams.•Track, operate and manage reports on IT audit deficiencies, ensuring that management action plans (MAPs) are developed, executed and communicated on a regular basis;•Support and facilitate the internal and external IT audit process.•Conduct third-party reviews (REVIEWs of SOC reports) and provide recommendations.•Regularly review changes in IT systems in relation to the company's change process.•Coordinating consultative meetings on IT changes as needed.•Participate in special projects if necessary.•Participate in the development of IT policies and procedures.•Assess the IT department's compliance with the company's internal policies.•Document and inventory the risks and participate in their formal prioritization. Your profile looks more or less like the following:•2-4 years of recent experience in an accounting firm or public company, demonstrating work experience with business process analysis and internal controls. Experience with SEC-registered companies is considered an asset. •BA diploma (computer science or relevant field); •It audit experience; Familiarity with the framework of best IT practices, such as COBIT or ITIL; •CISA, CISSP or an equivalent designation is an asset; •High level of professionalism, integrity and ethics; •Familiarity with the requirements of the Sarbanes-Oxley Act (SOX); •Can perform tasks independently, while being able to work as a team; •Strong skills in time management and organisation, with attention to detail; •Ability to implement new processes and create efficiencies; •Ability to work in a rapidly changing and growing environment; •The ability to express opinions (supported by facts), to bring up problems and ideas, and to manage conflicts positively; •Excellent verbal and written communication skills to interact with managers, staff, customers and suppliers at all levels of the company. If you're interested in a new IT audit and compliance analyst position in Montreal, send us your CV now! Lisabelle.gauthier@randstad.caWe also have similar positions in the Montreal area, so feel free to send me your CV! AdvantagesYou are looking for a company that will offer you:• A pleasant and dynamic work environment;• Work-life balance with flexible schedule;• Competitive and structured compensation;• Group insurance program;• Employer-involved RRSP program;Responsibilities•Maintain process and IT control documentation for key ERP and WM systems, and help coordinate these efforts between IT teams.•Identify control design and performance issues, and help process managers design and implement new controls.•Plan and conduct control design and effectiveness tests, document findings and remediation plans (including ERP and WM access reviews).•Involves coordination with the COMPANY's SOX and internal audit teams.•Track, operate and manage reports on IT audit deficiencies, ensuring that management action plans (MAPs) are developed, executed and communicated on a regular basis;•Support and facilitate the internal and external IT audit process.•Conduct third-party reviews (REVIEWs of SOC reports) and provide recommendations.•Regularly review changes in IT systems in relation to the company's change process.•Coordinating consultative meetings on IT changes as needed.•Participate in special projects if necessary.•Participate in the development of IT policies and procedures.•Assess the IT department's compliance with the company's internal policies.•Document and inventory the risks and participate in their formal prioritization.Qualifications•2-4 years of recent experience in an accounting firm or public company, demonstrating work experience with business process analysis and internal controls. Experience with SEC-registered companies is considered an asset. •BA diploma (computer science or relevant field); •It audit experience; Familiarity with the framework of best IT practices, such as COBIT or ITIL; •CISA, CISSP or an equivalent designation is an asset; •High level of professionalism, integrity and ethics; •Familiarity with the requirements of the Sarbanes-Oxley Act (SOX); •Can perform tasks independently, while being able to work as a team; •Strong skills in time management and organisation, with attention to detail; •Ability to implement new processes and create efficiencies; •Ability to work in a rapidly changing and growing environment; •The ability to express opinions (supported by facts), to bring up problems and ideas, and to manage conflicts positively; •Excellent verbal and written communication skills to interact with managers, staff, customers and suppliers at all levels of the company.SummaryIf you're interested in a new IT audit and compliance analyst position in Montreal, send us your CV now! Lisabelle.gauthier@randstad.caWe also have similar positions in the Montreal area, so feel free to send me your CV!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      IT Security Analyst Are you looking for a new challenge as an IT audit and compliance analyst? Would you like to be involved in the development and implementation of IT policies and procedures? Are you looking for a position in the Montreal area that offers flexibility in telecommuting?You will be in charge of ensuring that the IT processes and controls put in place comply with the annual SOX certification and the alignment of general IT controls according to industry best practices.The candidate will also be responsible for assessing third-party compliance (SOC report) and participating in the review of internal IT change management activities.You are looking for a company that will offer you:• A pleasant and dynamic work environment;• Work-life balance with flexible schedule;• Competitive and structured compensation;• Group insurance program;• Employer-involved RRSP program; If you are looking for an environment where you can:•Maintain process and IT control documentation for key ERP and WM systems, and help coordinate these efforts between IT teams.•Identify control design and performance issues, and help process managers design and implement new controls.•Plan and conduct control design and effectiveness tests, document findings and remediation plans (including ERP and WM access reviews).•Involves coordination with the COMPANY's SOX and internal audit teams.•Track, operate and manage reports on IT audit deficiencies, ensuring that management action plans (MAPs) are developed, executed and communicated on a regular basis;•Support and facilitate the internal and external IT audit process.•Conduct third-party reviews (REVIEWs of SOC reports) and provide recommendations.•Regularly review changes in IT systems in relation to the company's change process.•Coordinating consultative meetings on IT changes as needed.•Participate in special projects if necessary.•Participate in the development of IT policies and procedures.•Assess the IT department's compliance with the company's internal policies.•Document and inventory the risks and participate in their formal prioritization. Your profile looks more or less like the following:•2-4 years of recent experience in an accounting firm or public company, demonstrating work experience with business process analysis and internal controls. Experience with SEC-registered companies is considered an asset. •BA diploma (computer science or relevant field); •It audit experience; Familiarity with the framework of best IT practices, such as COBIT or ITIL; •CISA, CISSP or an equivalent designation is an asset; •High level of professionalism, integrity and ethics; •Familiarity with the requirements of the Sarbanes-Oxley Act (SOX); •Can perform tasks independently, while being able to work as a team; •Strong skills in time management and organisation, with attention to detail; •Ability to implement new processes and create efficiencies; •Ability to work in a rapidly changing and growing environment; •The ability to express opinions (supported by facts), to bring up problems and ideas, and to manage conflicts positively; •Excellent verbal and written communication skills to interact with managers, staff, customers and suppliers at all levels of the company. If you're interested in a new IT audit and compliance analyst position in Montreal, send us your CV now! Lisabelle.gauthier@randstad.caWe also have similar positions in the Montreal area, so feel free to send me your CV! AdvantagesYou are looking for a company that will offer you:• A pleasant and dynamic work environment;• Work-life balance with flexible schedule;• Competitive and structured compensation;• Group insurance program;• Employer-involved RRSP program;Responsibilities•Maintain process and IT control documentation for key ERP and WM systems, and help coordinate these efforts between IT teams.•Identify control design and performance issues, and help process managers design and implement new controls.•Plan and conduct control design and effectiveness tests, document findings and remediation plans (including ERP and WM access reviews).•Involves coordination with the COMPANY's SOX and internal audit teams.•Track, operate and manage reports on IT audit deficiencies, ensuring that management action plans (MAPs) are developed, executed and communicated on a regular basis;•Support and facilitate the internal and external IT audit process.•Conduct third-party reviews (REVIEWs of SOC reports) and provide recommendations.•Regularly review changes in IT systems in relation to the company's change process.•Coordinating consultative meetings on IT changes as needed.•Participate in special projects if necessary.•Participate in the development of IT policies and procedures.•Assess the IT department's compliance with the company's internal policies.•Document and inventory the risks and participate in their formal prioritization.Qualifications•2-4 years of recent experience in an accounting firm or public company, demonstrating work experience with business process analysis and internal controls. Experience with SEC-registered companies is considered an asset. •BA diploma (computer science or relevant field); •It audit experience; Familiarity with the framework of best IT practices, such as COBIT or ITIL; •CISA, CISSP or an equivalent designation is an asset; •High level of professionalism, integrity and ethics; •Familiarity with the requirements of the Sarbanes-Oxley Act (SOX); •Can perform tasks independently, while being able to work as a team; •Strong skills in time management and organisation, with attention to detail; •Ability to implement new processes and create efficiencies; •Ability to work in a rapidly changing and growing environment; •The ability to express opinions (supported by facts), to bring up problems and ideas, and to manage conflicts positively; •Excellent verbal and written communication skills to interact with managers, staff, customers and suppliers at all levels of the company.SummaryIf you're interested in a new IT audit and compliance analyst position in Montreal, send us your CV now! Lisabelle.gauthier@randstad.caWe also have similar positions in the Montreal area, so feel free to send me your CV!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Are you a level 1 IT Support Technician ready to take on a new challenge in the greater Montreal area? Are you looking for the opportunity to grow within an innovative company that is one of the world's biggest players in its industry? Become part of a team of experts and grow within t a large corporation with its stocks listed on the Toronto Stock Exchange.AdvantagesWhy do you want to get this IT Support Technician job?•Retirement plan;•Complete range of group insurance;•Employee assistance program;•Free parking OR discounts for public transportation;•Bonus when the technician is "on call" in the rotating emergency team.ResponsibilitiesReporting to the Customer Service Supervisor, you will be responsible for:•Interact with customers to provide support for the company's products and services;•Analyze, diagnose and resolve “hardware and / or software” problems related to the customer's request;•Note and document the information related to the problems or the customer's request;•Maintain knowledge of products, processes, etc .;•Promote online services, the online store as well as the online support;•Respond to emergency assistance calls outside of office hours (rotating emergency team);•Participate in and support the continuous improvement program.QualificationsTo excel in this role, you will need to have the following skills :•DEC in electronics, computer science or any other relevant studies or experience in a similar field;•Minimum of 2 years of customer service experience in a technical support position;•Perfectly bilingual - English / Spanish (Mandatory);•Proficiency in the MS Office suite;•Organized, autonomous, responsible;•Strong customer orientation.The following skills are an asset :•Network knowledge (TCP / IP, Firewall, DNS, etc.);•Third language: FrenchSummaryThank you for applying for this IT Support Technician position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a level 1 IT Support Technician ready to take on a new challenge in the greater Montreal area? Are you looking for the opportunity to grow within an innovative company that is one of the world's biggest players in its industry? Become part of a team of experts and grow within t a large corporation with its stocks listed on the Toronto Stock Exchange.AdvantagesWhy do you want to get this IT Support Technician job?•Retirement plan;•Complete range of group insurance;•Employee assistance program;•Free parking OR discounts for public transportation;•Bonus when the technician is "on call" in the rotating emergency team.ResponsibilitiesReporting to the Customer Service Supervisor, you will be responsible for:•Interact with customers to provide support for the company's products and services;•Analyze, diagnose and resolve “hardware and / or software” problems related to the customer's request;•Note and document the information related to the problems or the customer's request;•Maintain knowledge of products, processes, etc .;•Promote online services, the online store as well as the online support;•Respond to emergency assistance calls outside of office hours (rotating emergency team);•Participate in and support the continuous improvement program.QualificationsTo excel in this role, you will need to have the following skills :•DEC in electronics, computer science or any other relevant studies or experience in a similar field;•Minimum of 2 years of customer service experience in a technical support position;•Perfectly bilingual - English / Spanish (Mandatory);•Proficiency in the MS Office suite;•Organized, autonomous, responsible;•Strong customer orientation.The following skills are an asset :•Network knowledge (TCP / IP, Firewall, DNS, etc.);•Third language: FrenchSummaryThank you for applying for this IT Support Technician position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
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