We are seeking a highly accomplished Senior Application Support Specialist to take technical ownership of the administration, operational stability, and security governance of enterprise SaaS platforms and Salesforce-based ecosystems. In this role, you will act as the critical Tier 2 engineering authority, bridging the gap between end-users, thi
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rd-party development vendors, and core infrastructure units (DBAs, Network, and Security Specialists). You will manage complex incident lifecycles, enforce stringent Identity and Access Management (IAM) controls, and lead containment procedures for platform or privacy events—ensuring absolute system availability and compliance with strict data protection mandates.
Location: Toronto, ON (Hybrid)
Duration: 15-month contract.
Advantages
High-Exposure Enterprise Specialization: Command an essential operational role governing a dual-track security landscape spanning Salesforce CRM layers and Microsoft cloud identities.
Critical Cybersecurity Standing: Expand your portfolio with specialized incident response skills, covering high-stakes hardware token (FIDO2) lifecycle tracking and zero-trust perimeter containment.
Cross-Functional System Authority: Act as the premier technical anchor aligning corporate business lines, cloud infrastructure teams, and elite vendor consortiums.
Extended 15-Month Financial Runway: Capitalize on long-term project footprint continuity within an organized, highly structured public sector IT framework.
Responsibilities
Salesforce & SaaS Engineering Support: Provide deep technical support for enterprise Salesforce environments, managing platform objects, system workflows, custom flows, advanced dashboards, data retrieval reporting, and user account lifecycle configurations.
Incident & Ticket Lifecycle Management: Command complex ticket queues within enterprise service management tools (e.g., eSMT), strictly monitoring SLAs, prioritizing incidents based on organizational urgency, and executing high-quality, documented resolution summaries.
Identity & Directory Governance: Administer identity-directory tasks natively within Microsoft Entra ID (Azure AD), including security-group provisions, enterprise B2B guest invitations, and approver workflow definitions inside Entitlement Management modules.
MFA & Hardware Token Lifecycle Management: Govern the complete operational lifecycle of hardware authentication tokens (FIDO2 devices)—overseeing secure token assignment, configuration validation, remote de-registration, and systematic decommissioning.
Cybersecurity Containment & Privacy Triage: Execute immediate Tier 2 technical containment protocols during active security events (such as disabling compromised directory accounts and revoking credentials), while running parallel privacy-breach assessments in compliance with statutory rules (PHIPA/FIPPA).
Major Incident Orchestration: Drive technical triage loops during critical outages, participating directly on Major Incident bridges, constructing parent/child ticket relationships, and contributing to root-cause Post-Incident Reviews (PIR).
Release, Change, & Quality Control: Perform functional and regression testing on software updates, draft comprehensive system change requests, write implementation scripts, build roll-back strategies, and author operational Runbooks/Build Books.
Ecosystem Liaison & Communication: Present complex, multi-tiered technical issues clearly to both non-technical business headers and specialized engineering squads, delivering structured platform training across various business lines.
Qualifications
Core Application Support Seniority: 7+ years of progressive professional experience serving in an Application Support Engineer, System Administrator, or Technical Support Analyst role within enterprise cloud or multi-tenant SaaS environments.
Salesforce Ecosystem Literacy: Proven, hands-on experience supporting and troubleshooting Salesforce-based applications, featuring an explicit understanding of objects, workflows, standard flows, page layouts, permissions, and report creation.
Advanced Identity Directory Management: Demonstrated experience handling administrative configurations inside Microsoft Entra ID (Azure AD), specializing in security groups, B2B guest logic, and Entitlement Management boundaries.
Hardware Token Operational Domain Depth: Direct technical experience managing the lifecycle, registration, validation, and de-registration of physical FIDO2 authentication keys and multi-factor hardware layers.
Rigid Incident Framework Practice: Expert capability managing ticket queues, analyzing impact/urgency matrices, escalating systematically to Tier 3 or core vendors, and maintaining searchable knowledge base indices under ITIL structures.
Privacy & Compliance Awareness: Functional working knowledge of data privacy legislation (PHIPA, FIPPA) and formal protocols for handling privacy anomalies or system data exposures.
Testing & Scripting Aptitude: Practical experience drafting functional/regression test cases, tracking code failures, and evaluating user documentation for structural clarity.
Soft Skills: Outstanding consultative communication, emotional intelligence, and analytical capacity, with a proven ability to manage high-pressure situations and establish executive consensus.
Nice to Have:
Active Salesforce Certified Administrator (ADM-201) or matching cloud infrastructure credentials.
Professional fluency or bilingual capability in French.
Foundational familiarity with the Ontario Design System (ODS) and digital accessibility standards (AODA/WCAG regulations).
Summary
If you're interested in the "Senior Application Support Specialist" role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
We are seeking a highly accomplished Senior Application Support Specialist to take technical ownership of the administration, operational stability, and security governance of enterprise SaaS platforms and Salesforce-based ecosystems. In this role, you will act as the critical Tier 2 engineering authority, bridging the gap between end-users, third-party development vendors, and core infrastructure units (DBAs, Network, and Security Specialists). You will manage complex incident lifecycles, enforce stringent Identity and Access Management (IAM) controls, and lead containment procedures for platform or privacy events—ensuring absolute system availability and compliance with strict data protection mandates.
Location: Toronto, ON (Hybrid)
Duration: 15-month contract.
Advantages
High-Exposure Enterprise Specialization: Command an essential operational role governing a dual-track security landscape spanning Salesforce CRM layers and Microsoft cloud identities.
Critical Cybersecurity Standing: Expand your portfolio with specialized incident response skills, covering high-stakes hardware token (FIDO2) lifecycle tracking and zero-trust perimeter containment.
...
Cross-Functional System Authority: Act as the premier technical anchor aligning corporate business lines, cloud infrastructure teams, and elite vendor consortiums.
Extended 15-Month Financial Runway: Capitalize on long-term project footprint continuity within an organized, highly structured public sector IT framework.
Responsibilities
Salesforce & SaaS Engineering Support: Provide deep technical support for enterprise Salesforce environments, managing platform objects, system workflows, custom flows, advanced dashboards, data retrieval reporting, and user account lifecycle configurations.
Incident & Ticket Lifecycle Management: Command complex ticket queues within enterprise service management tools (e.g., eSMT), strictly monitoring SLAs, prioritizing incidents based on organizational urgency, and executing high-quality, documented resolution summaries.
Identity & Directory Governance: Administer identity-directory tasks natively within Microsoft Entra ID (Azure AD), including security-group provisions, enterprise B2B guest invitations, and approver workflow definitions inside Entitlement Management modules.
MFA & Hardware Token Lifecycle Management: Govern the complete operational lifecycle of hardware authentication tokens (FIDO2 devices)—overseeing secure token assignment, configuration validation, remote de-registration, and systematic decommissioning.
Cybersecurity Containment & Privacy Triage: Execute immediate Tier 2 technical containment protocols during active security events (such as disabling compromised directory accounts and revoking credentials), while running parallel privacy-breach assessments in compliance with statutory rules (PHIPA/FIPPA).
Major Incident Orchestration: Drive technical triage loops during critical outages, participating directly on Major Incident bridges, constructing parent/child ticket relationships, and contributing to root-cause Post-Incident Reviews (PIR).
Release, Change, & Quality Control: Perform functional and regression testing on software updates, draft comprehensive system change requests, write implementation scripts, build roll-back strategies, and author operational Runbooks/Build Books.
Ecosystem Liaison & Communication: Present complex, multi-tiered technical issues clearly to both non-technical business headers and specialized engineering squads, delivering structured platform training across various business lines.
Qualifications
Core Application Support Seniority: 7+ years of progressive professional experience serving in an Application Support Engineer, System Administrator, or Technical Support Analyst role within enterprise cloud or multi-tenant SaaS environments.
Salesforce Ecosystem Literacy: Proven, hands-on experience supporting and troubleshooting Salesforce-based applications, featuring an explicit understanding of objects, workflows, standard flows, page layouts, permissions, and report creation.
Advanced Identity Directory Management: Demonstrated experience handling administrative configurations inside Microsoft Entra ID (Azure AD), specializing in security groups, B2B guest logic, and Entitlement Management boundaries.
Hardware Token Operational Domain Depth: Direct technical experience managing the lifecycle, registration, validation, and de-registration of physical FIDO2 authentication keys and multi-factor hardware layers.
Rigid Incident Framework Practice: Expert capability managing ticket queues, analyzing impact/urgency matrices, escalating systematically to Tier 3 or core vendors, and maintaining searchable knowledge base indices under ITIL structures.
Privacy & Compliance Awareness: Functional working knowledge of data privacy legislation (PHIPA, FIPPA) and formal protocols for handling privacy anomalies or system data exposures.
Testing & Scripting Aptitude: Practical experience drafting functional/regression test cases, tracking code failures, and evaluating user documentation for structural clarity.
Soft Skills: Outstanding consultative communication, emotional intelligence, and analytical capacity, with a proven ability to manage high-pressure situations and establish executive consensus.
Nice to Have:
Active Salesforce Certified Administrator (ADM-201) or matching cloud infrastructure credentials.
Professional fluency or bilingual capability in French.
Foundational familiarity with the Ontario Design System (ODS) and digital accessibility standards (AODA/WCAG regulations).
Summary
If you're interested in the "Senior Application Support Specialist" role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
