Senior Business Analyst – Sales Enablement and Application Operations

Our team is seeking a versatile Senior Business Analyst to provide targeted business analysis and operational application support for enterprise CRM and content management platforms during a major cloud transformation. In this role, you will maintain operational service levels across legacy and business applications while coordinating integration validation, release readiness, and capability migration.

Advantages
- 100% Remote Autonomy
- 1-Year Contract Stability
- Dual-Track Skill Growth: Gain high-visibility experience spanning both strategic Agile BA delivery and enterprise cloud transition operations.

Responsibilities
- Elicit, document, and refine business requirements, user stories, and acceptance criteria in Azure DevOps (ADO).
- Facilitate backlog grooming, release planning, and QA test validation across regulated application workflows.
- Conduct impact assessments for system releases, legacy platform retirement planning, and enterprise CRM capability mapping.
- Coordinate data migration, integration validation, and compliance/regulatory scenario reviews.
- Perform daily application monitoring, environment health checks, and configuration audits across enterprise content, reporting, and data quality tools.
- Manage incident triage, bug resolution, root cause analysis (RCA), and change control approvals.
- Support deployment validations, application server maintenance, and security/access reviews.
- Maintain operational runbooks, standard operating procedures (SOPs), and alert dashboards.

Qualifications
- Years of hands-on Business Analysis experience in the IT space.
- Active Reliability Status or eligible to obtain prior to contract start.
- Proven experience managing requirements and operations concurrently across multiple complex legacy tools (e.g., legacy CRM, content management, BI, and data quality applications).
- Hands-on proficiency with Azure DevOps (ADO) and modern productivity or AI-assisted tools (e.g., Microsoft Copilot).
- Strong working knowledge of ITIL-aligned incident, bug triage, change, and release management practices in regulated/controlled environments.
- Demonstrated experience supporting QA activities, test case validation, and release readiness dashboards.
- Self-starter mindset with strong independent problem-solving skills, stakeholder coordination, and clear technical writing abilities.

Summary
If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.

We look forward to hearing from you!

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.