ServiceNow Technical Consultant

In this senior consulting role, you will play a pivotal part in designing, configuring, and deploying custom-scoped applications and out-of-the-box (OOTB) solutions across various ServiceNow modules. Leveraging your expertise in IntegrationHub and REST APIs, you will build robust, seamless integrations between ServiceNow and external enterprise systems. This position is ideal for a bilingual (French/English) technical specialist with a proven track record in complex ServiceNow configurations, solution architecture design, and modern platform workflow automation.

Duration: 6-Month Contract (with potential for extension)





Advantages
High-Impact Technical Scope: Drive end-to-end design, custom application development, and platform integrations for a major enterprise instance.

Modern Integration Sandbox: Architect and build scalable enterprise integrations utilizing ServiceNow IntegrationHub and RESTful web services.

Bilingual Executive Visibility: Engage with cross-functional teams and stakeholders in both French and English across various business units.

Specialized Module Exposure: Opportunity to leverage and expand your expertise in Field Service Management (FSM) and enterprise workflow automation.



Responsibilities
Custom Development & System Architecture
Scoped Application Engineering: Lead the configuration, scripting, and custom development of scoped applications and workflows tailored to business requirements.

Solution Architecture Design: Craft and document technical solution architectures for out-of-the-box (OOTB) implementations, custom applications, and complex integrations.

System Integration: Design, build, test, and maintain robust platform integrations connecting ServiceNow with external enterprise tools using IntegrationHub and REST APIs.

Governance, Testing & Platform Best Practices
Technical Quality & Standards: Enforce platform development best practices, perform code reviews, and maintain clean, scalable, and upgrade-safe custom code.

Stakeholder Collaboration: Partner closely with business analysts, solution architects, and project managers to translate functional requirements into technical deployment plans.

Continuous Optimization: Evaluate existing ServiceNow workflows, identify performance bottlenecks, and implement continuous platform enhancements.



Qualifications
ServiceNow Experience: 5+ years of hands-on technical experience developing, configuring, and administering solutions on the ServiceNow platform.

Integration Expertise: Demonstrated experience designing and building ServiceNow integrations using IntegrationHub and REST API solutions.

Custom Scoped Apps: Strong, proven track record in custom-scoped application development, GIDE/JavaScript, Business Rules, Client Scripts, and Flow Designer.

Bilingual Proficiency: Fluency in both French and English with strong French business communication skills (written and verbal).

Soft Skills: Exceptional technical problem-solving skills; strong time management; ability to work independently while collaborating effectively with cross-functional technical teams.

Preferred Assets & Nice-to-Haves
Experience implementing or configuring the ServiceNow Field Service Management (FSM) module.

Hands-on experience with ServiceNow Solution Architecture (creating high-level and detailed technical architecture designs).

Professional experience within the Utilities industry.

Active ServiceNow certifications (e.g., Certified Application Developer [CAD], Certified System Administrator [CSA], or Certified Implementation Specialist [CIS]).



Summary
If you are a tech-savvy, bilingual ServiceNow Technical Consultant who pairs an absolute command of platform development, custom scoped apps, IntegrationHub, and REST APIs with 5+ years of enterprise ServiceNow delivery, this 6-month contract is an outstanding opportunity. Bring your integration precision, solution architecture mindset, and collaborative French/English communication skills to our client's digital engineering team today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.