your privacy, explained.

Know more about:

• HR technologies

  Our use of innovative HR technologies for talent matching and services

  Our ultimate goal is to support people and organizations in realizing their true potential. We believe that the best way to achieve that goal is by combining our passion for people with the power of today’s HR technologies. By HR technologies we mean technologies that help us digitize and enhance a variety of recruitment-related processes.

  For example we use chatbots to improve your talent experience. Chatbots give candidates the opportunity to answer questions based on the requirements of the job they apply for.  This is a user-friendly way for candidates to:

  • provide us with relevant information that may not be readily apparent from the application, profile or resume of a candidate.
  • know promptly whether their skills meet a job’s essential requirements and, if not, to easily explore other jobs or to identify gaps in their skillset.
  • answer at any moment convenient to the user.

  As part of the larger recruitment process, HR technologies allow us to connect candidates more quickly to our consultants.  This, in turn, allows our consultants to better support candidates in exploring jobs and to deliver the right candidates more quickly to our clients. HR technologies also allow our consultants to find people based not only on the jobs they qualify for but also on the basis of jobs they are interested in.

  Improving the client experience

  HR technologies help us to search through a broader and more diverse set of candidates so that we become even better at finding the best talent with the most relevant skill-set for our clients. Thanks to these technologies our consultants can focus on the tasks that require genuinely human traits that technology cannot emulate: creativity and emotion.

  Web beacons

  Our emails may contain a single, campaign-unique "web beacon pixel" to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users, to query whether users who do not open our emails, wish to continue receiving them and to inform our advertisers in aggregate how many users have clicked on their advertisements. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.

  Responsible use of HR technologies

  Randstad is committed to the ethical and responsible use of innovative HR technologies (you can read our AI principles here). Randstad does not use these technologies as a substitute for humans or human interaction in any part of its processes. Instead, our use of HR technologies is intended to make interactions with clients and candidates more personal, relevant and meaningful.

  We strive to involve human beings whenever we make decisions that significantly impact you.  If, in exceptional cases, we were to make such decisions based on a fully automated process (i.e., without involvement of humans), we will only do so where that is permitted by law and after having notified you.

  To ensure all candidates are treated fairly we take steps to avoid bias where we use HR technologies. For example:

  • We regularly test the output created by these technologies to identify potential unfair bias.
  • We regularly obtain expert advice to continuously improve the way in which we identify and remove bias.
  • Both our consultants and our search and match algorithms are thoroughly trained and always work together.

• with whom do we share your personal data

  We may share your personal data:

  Randstad Group Entities: 

  • with other entities of the Randstad group of companies. We are part of a multinational group of companies and sometimes we may share personal data with other Randstad groups of companies for the purposes of efficient management of business, compliance with legal and regulatory requirements and to provide our Services to you (including matching) and to our clients. For an overview of these entities, click here.

  Our "partner for talent" strategy focuses on building long-term relationships with clients and talents, understanding their unique challenges, and delivering tailored solutions to help them thrive in a dynamic global talent market. We leverage data, technology, and our deep industry expertise to connect the right talent with the right opportunities.

  In the context of this Data Protection Notice, Global Capability Center (“GCC”), a Randstad company, is acting as a service provider or “processor” within the meaning of applicable data protection legislation) for the processing activities listed in the “candidates”, “temporary workers” and “HR Technologies” sections above.

  External partners for service delivery:

  • with Randstad clients within the scope of our Services, including the provision of recruitment and temporary staffing services. Our clients and their representatives (e.g. auditors, managed service providers, vendor management tool providers) may also receive your information from Randstad for the purpose of verifying our compliance with applicable laws, the client’s corporate social responsibility obligations, security standards and/or other vendor onboarding requirements.
  • with third parties providing HR-related services to use (e.g. payroll service providers).
  • with third party providers of IT-related services (e.g. we use an external provider to support our IT-infrastructure; e.g. an important part of our software and databases sit in a cloud-environment which is operated by a third party service provider).
  • with third parties providers of marketing-related services (e.g. we may store your personal data in a cloud-based CRM-application that is hosted and provided by a third party service provider; e.g. when we use a third party service provider to organise an event we may share your personal data with that third party in order to invite you to that event).
  • with providers of professional services (e.g. to our auditors or investigators, as well as tax, legal or security advisors).
  • with banks and insurers (e.g. in order to pay the salaries of our temporary workers we share some of their personal data with our bank).
  • with benefits providers.

  Public and Regulatory Authorities:

  • with public authorities (e.g. pursuant to applicable law Randstad must disclose personal data to the social security authorities and to tax authorities).
  • with law enforcement authorities, courts and regulatory authorities (e.g. as part of a criminal investigation police services may require us to disclose personal data to them).

  We may also disclose your personal data to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
  • if all or a substantial part of our assets are acquired by a third party, in which case the personal data that we hold about you may be one of the transferred assets.

  When we share your personal data as described above, such personal data may be transferred both within and outside of Canada.

  In the event that we transfer your personal data internationally, we will only do so in line with applicable law, and we will require that there is an adequate level of protection for your personal data, and that appropriate security measures are in place. Where data is processed outside of Canada, it remains subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, and their local authorities.

  For more information about the safeguards that we have implemented to protect your personal data internationally, please contact us at privacyofficer@randstad.ca.

• how we will protect your personal data

  We have technical and organizational security measures in place to protect your personal data from being accidentally lost, used, altered, destructed, disclosed or accessed in an unauthorized way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your personal data are governed by Randstad's rules for information and IT security, data protection and other internal regulations and guidelines applicable to the processing of personal data.

  Depending on the volume and sensitivity of the information, the purposes for which it is used and the format in which it is stored, we implement a combination of measures to protect your personal information, including:

  • A privacy framework governing the protection of personal information through its lifecycle. This framework defines the roles and responsibilities of our personnel, provides a process for dealing with complaints regarding the protection of the information, and addresses the retention and destruction of personal information.
  • Internal policies and procedures that define the roles and responsibilities of our employees throughout the information life cycle and limits their access to such information on a “need-to-know” basis.
  • If information is collected or stored in electronic format, technical safeguards such as encryption, firewalls, passwords, antivirus software and similar measures.
  • A designated Privacy Officer to monitor our compliance with applicable privacy laws.
  • Employee privacy and data security training.

  While we have measures in place to protect your personal data, it is important for you to understand that 100% complete security cannot be guaranteed. Accordingly, we have procedures in place to deal with data security incidents and to comply with legal requirements applicable to the detection, handling and notification of personal data breaches.

• your data protection rights

  Subject to certain limits, including your province of residence, you may have the following rights regarding your personal data:

  Rights	What does this mean?
  1. Right to be informed	You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this notice.
  2. Right of access	You have the right to access the personal data we keep about you – this is because we want you to be aware of the personal data we have about you and to enable you to verify whether we process your personal data in accordance with applicable data protection laws and regulations and whether it is accurate or complete.
  3. Right to rectification	If your personal data is inaccurate or incomplete, you have the right to request the rectification of your personal data.
  4. Right to challenge compliance	You have the right to address a challenge concerning our compliance with applicable privacy legislation to our Privacy Officer. We have procedures to handle all inquiries and complaints regarding our personal data practices.
  5. Right to data portability	Where applicable by law (such as under Quebec’s privacy law), you have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such personal data transferred directly to a third party.
  6. Right to withdraw consent	If our processing of your personal data is based specifically on your consent, you have the right to withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. This includes your right to withdraw consent to our use of your personal data in the context of voluntary employee surveys. Please note that withdrawing your consent to the processing of your personal information may limit our ability to provide you with services, or have other consequences. For more information about withdrawing your consent, please contact us at privacyofficer@randstad.ca.

   

  You can exercise your rights by emailing our Director, Data Privacy at privacyofficer@randstad.ca.
  
  We will handle your request with special care to ensure your rights can be exercised effectively. We will ask you for proof of identity to ensure that we are not sharing your personal data with anyone else but yourself.

  We endeavour to provide you with an answer to your request in thirty days or less, but please note that circumstances outside our control may delay our response. You must be aware that, in particular cases (for instance, due to legal requirements) we may not be able to make your request effective right away.

• changes to this data protection notice

  We may update this notice from time to time. Where we do so, we will update the date of this Data Protection Notice and post it on our website, mobile app or Services. You can see the date on which the last change was made below in this notice. If we make material changes to this Data Protection Notice, we will let you know. By continuing to interact with us after the modified version of the Data Protection Notice has been posted, you are accepting the changes to this notice, subject to any additional requirements that may apply. We advise that you to review this notice on a regular basis so that you are aware of any changes. It is your responsibility to ensure that you read, understand and accept the latest version of the Data Protection Notice.

  This notice was last updated on: July, 2026