The combination of new technologies and workplace shifts has significantly changed the customer experience industry. Many employers are making remote or hybrid work a permanent option. 

Advancements in technology — artificial intelligence (AI), customer relationship management (CRM) systems and multi-channel communication — have altered operations and created a shift in the top in-demand skills for customer experience professionals. 

The best customer experience jobs for 2024 require professionals who are tech-savvy and comfortable working independently; employers are also in need of bilingual candidates.

best-customer-experience-jobs
best-customer-experience-jobs

Job seekers with in-demand skills have the potential to earn the highest customer experience salaries for 2024. Learn more by browsing all the details on:

  • the most in-demand customer experience jobs in Canada for 2024
  • customer experience salaries for 2024

the most in-demand customer experience jobs in Canada for 2024 

Customer experience representatives continue to top the list of best jobs in customer experience for 2024, as they did in 2023. 

There are four notable additions: customer service advisors, customer service cashiers, customer experience associates, and customer success managers. 

Candidates with retail or customer experience and strong communication skills will find many job opportunities in 2024.

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average salary expectations for customer experience jobs 

The salary for intermediate customer experience professionals in 2024 is $66,500 per year. Entry-level positions earn an average annual salary of $49,200. 

In contrast, senior positions in customer experience have an average salary of $86,900 annually.

Curious to see what’s the average salary per region and level of experience? Download our salary guide.

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the most sough-after customer experience skills

Find out what skills and certifications employers are looking for in customer experience jobs in 2024. Candidates looking for a job in the service providing industry should be sure to include any of these valuable skills on their resumes.

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