best customer support jobs in 2018

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where customer service jobs in canada are headed

Though we've being hearing for years that human customer service workers will be replaced by machines, that reality has yet to pass. Yes, we live in a tech driven world, but in 2018, we actually saw an increase in the number of customer service jobs in Canada, defying these predictions. The trend we're seeing is that customer service workers need a different skillset. Instead of simply great customer service skills, jobs in this field require technical expertise. You must be adept at using customer relationship management software, updating databases with customer information. Also,  given the omnipresence of technology in our lives, the world of tech support is more in demand than ever. If you're able to provide customer service for tech-centric products, you have an huge advantage when looking for work in the customer service and call centre industries.

 

best customer service jobs in 2018

The vast majority of jobs in the customer support sector are in customer service. However, inside sales and call centre jobs are also on the list. In Canada, bilingual roles are also high in demand. If you speak English and French, you can usually make a premium rate in many customer service jobs. There's also some supervisory and management roles on the list of top roles, which is great news for those looking for next steps in this field.

 

growth in customer service jobs

There are currently 178,000 customer support workers living and working in Canada. The number of jobs in this field increased by 715 in the last year, marking steady growth. The majority of the new jobs were in Toronto, which added 450 jobs to this sector over the past year.

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customer service salaries in 2018

In 2018, the median salary for a customer service worker is $36,400. The lowest 10% of customer service workers bring home $28,450 or less, whereas the top 10% earn in excess of $44,300.

average salaries in canada

  • average customer service salary in toronto

    $26,950 to $39,150

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  • average customer service salary in vancouver


    $27,650 to $41,600

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  • average customer service salary in montreal

    $25,750 to $34,900

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  • average customer service salary in calgary

    $28,450 to $44,250

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  • average customer service salary in edmonton

    $29,350 to $47,350

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  • average customer service salary in ottawa

    $28,200 to $43,450

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  • average customer service salary in quebec city

    $25,150 to $32,850

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  • average customer service salary in halifax

    $27,300 to $40,400

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the best customer service skills in 2018

In 2018, the most in-demand customer service skill is bilingualism, particularly English/French bilingualism. Since Canada has 2 official languages, and companies often offer service in both, it makes sense they'd want to hire candidates who can interact with both English and French speakers. You can sometime make a premium rate, if you speak more than one language in customer service jobs. Other popular skills are tech related - such as knowing CRM software, update databases or being able to provide customers with tech support.

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industries hiring customer support staff

The top industry hiring customer service workers in 2018 is food service followed by retail, with financial and insurance services rounding out the top 3.

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