The combination of new technologies and pandemic-related workplace shifts has significantly changed the customer experience industry. Many employers are making remote or hybrid work a permanent option.
Advancements in technology — artificial intelligence (AI), customer relationship management (CRM) systems and multi-channel communication — have altered operations and created a shift in the top in-demand skills for customer experience professionals.
The best customer experience jobs for 2023 require professionals who are tech-savvy and comfortable working independently; employers are also in need of bilingual candidates.
Job seekers with in-demand skills have the potential to earn the highest customer experience salaries for 2023. Learn more by browsing all the details on:
the most in-demand customer experience jobs in Canada for 2023
Customer experience representatives continue to top the list of best jobs in customer experience for 2023, as they did in 2022. There are two notable additions: employers are hiring technical support specialists and order management specialists. Candidates with retail or customer experience and strong communication skills will find plenty of job opportunities in 2023.
1. customer experience representatives
The role of customer experience representatives remains the top in-demand job for this sector in 2023. These professionals play a critical function in the overall customer experience by handling customer complaints, answering questions and addressing customer concerns. While many companies provide adequate training for customer experience representatives, they also seek candidates with previous experience working with customers.search for jobs
2. customer experience agents
Customer experience agents are typically the first point of contact for customers trying to resolve issues or obtain more information. Before the pandemic, many customer experience agents worked in a call centre or similar setting. However, many of these roles transitioned to remote work once COVID-19 hit. Call centres and businesses with dedicated customer experience departments are constantly searching for candidates with strong communication skills who can remain calm under pressure.search for jobs
3. bilingual customer experience agents
Bilingual customer experience agents are always in high demand. While proficiency in any second language is a plus, Canadian employers actively seek out candidates fluent in English and French. Speaking in both languages allows these customer experience agents to communicate with Canadian customers in their preferred language, ultimately providing a better customer experience.search for jobs
4. technical support specialists
Technical support specialists help clients resolve problems with advanced technology products. They work with clients to troubleshoot issues, identify underlying causes and implement solutions. Within most companies, specialists use a ticketing system to track issues and escalate cases when necessary to ensure satisfaction.search for jobs
5. customer retention specialists
Many companies have made customer retention a top priority. Therefore, it should be no surprise that these customer experience professionals are in high demand. Customer retention specialists are often tasked with working with unsatisfied customers at risk of leaving the company. Their overall goal is to strengthen customer relations and build loyalty.search for jobs
6. inside sales representatives
Unlike outside sales representatives who focus on face-to-face sales tactics, inside sales reps connect with current and prospective customers via remote channels, such as phone, email or video conferencing.search for jobs
7. order management specialists
An order management specialist ensures that the order fulfillment process goes off without a hitch. They work with various stakeholders to ensure that orders are accurate, shipped safely and delivered on time. Responsibilities may include invoicing, entering orders, coordinating with vendors and communicating with clients.search for jobs
8. team leaders
Most team leaders begin their careers as customer experience agents before being promoted. As the name suggests, these professionals lead a team of agents. They monitor their team and ensure it collectively meets all performance goals. Team leaders are often tasked with managing work schedules, conducting performance reviews and handling customer calls that require more attention than a basic agent can provide.search for jobs
9. collections specialists
Collection specialists monitor customer accounts and take steps to recover outstanding debts. However, the job is a bit more complex. These specialists must have an in-depth knowledge of all compliance regulations regarding debt collections as well as experience working with accounting and CRM (Customer Relationship Management) software platforms.search for jobs
average salary expectations for customer experience jobs
The salary for intermediate customer experience professionals in 2023 is $59,500 per year. Entry-level positions earn an average annual salary of $43,500. Whereas senior positions in customer experience have an average salary of $85,000 annually.
Curious to see what’s the average salary per region and level of experience? Download our salary guide.
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