best customer experience jobs in canada for 2023.

The role of customer experience representatives remains the top in-demand job for this sector in 2023. These professionals play a critical function in the overall customer experience by handling customer complaints, answering questions and addressing customer concerns. While many companies provide adequate training for customer experience representatives, they also seek candidates with previous experience working with customers.

Customer experience agents are typically the first point of contact for customers trying to resolve issues or obtain more information. Before the pandemic, many customer experience agents worked in a call centre or similar setting. However, many of these roles transitioned to remote work once COVID-19 hit. Call centres and businesses with dedicated customer experience departments are constantly searching for candidates with strong communication skills who can remain calm under pressure.

Bilingual customer experience agents are always in high demand. While proficiency in any second language is a plus, Canadian employers actively seek out candidates fluent in English and French. Speaking in both languages allows these customer experience agents to communicate with Canadian customers in their preferred language, ultimately providing a better customer experience.

Technical support specialists help clients resolve problems with advanced technology products. They work with clients to troubleshoot issues, identify underlying causes and implement solutions. Within most companies, specialists use a ticketing system to track issues and escalate cases when necessary to ensure satisfaction.

Many companies have made customer retention a top priority. Therefore, it should be no surprise that these customer experience professionals are in high demand. Customer retention specialists are often tasked with working with unsatisfied customers at risk of leaving the company. Their overall goal is to strengthen customer relations and build loyalty.

Unlike outside sales representatives who focus on face-to-face sales tactics, inside sales reps connect with current and prospective customers via remote channels, such as phone, email or video conferencing. 

An order management specialist ensures that the order fulfillment process goes off without a hitch. They work with various stakeholders to ensure that orders are accurate, shipped safely and delivered on time. Responsibilities may include invoicing, entering orders, coordinating with vendors and communicating with clients.

Most team leaders begin their careers as customer experience agents before being promoted. As the name suggests, these professionals lead a team of agents. They monitor their team and ensure it collectively meets all performance goals. Team leaders are often tasked with managing work schedules, conducting performance reviews and handling customer calls that require more attention than a basic agent can provide.

Collection specialists monitor customer accounts and take steps to recover outstanding debts. However, the job is a bit more complex. These specialists must have an in-depth knowledge of all compliance regulations regarding debt collections as well as experience working with accounting and CRM (Customer Relationship Management) software platforms.