Are you good with Excel? Do you have back office experience? Are you good with MS Office Suite experience? Are you looking to gain experience within a top 5 bank? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for an Access Services Representative for a 3 month contract in Toronto. This is 95% remote.
...
Pay rate: $18.50
Working Hours: Monday-Friday, 8:00am - 4:00pm
Overtime maybe required.
Advantages
•Opportunity for growth at company
•Earn a competitive rate within the industry
•Remote role
Responsibilities
As an Access Services Representative, your duties will include but not limited to:
•Providing technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.
•Providing courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
•Ensuring change activities are performed on time, minimizing risk to the service/business environment
•Monitoring resources to ensure availability associated with business applications and technology
•Identifying, resolving, or escalating service delivery issues and/or complaints
•Maintaining proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
•Maintaining proficient knowledge of technology components, applications, clients/customers, and business services
•Prioritizing activities to ensure time invested is appropriate to the availability impact
•Providing seamless integration of activities and processes, recognizing system interdependencies
•Acting as an information source to colleagues, business partners and clients/customers
•Ensuring prompt and timely updates to service issues, and follow through on outstanding problems
Qualifications
•Technical background
•Excel experience
•Excellent communication skills
•MS Office Suite experience
•High school diploma/graduation at minimum
NICE TO HAVE:
•Experience with access requests
•Intake experience
•Banking or financial industry experience
Summary
Interested in the Access Services Representative role in Toronto? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you good with Excel? Do you have back office experience? Are you good with MS Office Suite experience? Are you looking to gain experience within a top 5 bank? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for an Access Services Representative for a 3 month contract in Toronto. This is 95% remote.
Pay rate: $18.50
Working Hours: Monday-Friday, 8:00am - 4:00pm
Overtime maybe required.
Advantages
•Opportunity for growth at company
•Earn a competitive rate within the industry
•Remote role
Responsibilities
As an Access Services Representative, your duties will include but not limited to:
•Providing technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.
•Providing courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
•Ensuring change activities are performed on time, minimizing risk to the service/business environment
...
•Monitoring resources to ensure availability associated with business applications and technology
•Identifying, resolving, or escalating service delivery issues and/or complaints
•Maintaining proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
•Maintaining proficient knowledge of technology components, applications, clients/customers, and business services
•Prioritizing activities to ensure time invested is appropriate to the availability impact
•Providing seamless integration of activities and processes, recognizing system interdependencies
•Acting as an information source to colleagues, business partners and clients/customers
•Ensuring prompt and timely updates to service issues, and follow through on outstanding problems
Qualifications
•Technical background
•Excel experience
•Excellent communication skills
•MS Office Suite experience
•High school diploma/graduation at minimum
NICE TO HAVE:
•Experience with access requests
•Intake experience
•Banking or financial industry experience
Summary
Interested in the Access Services Representative role in Toronto? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more