We are seeking a detail-oriented and experienced Operations Officer III to join a dynamic team in Mississauga. In this role, you will provide critical operational, analytical, and direct-to-customer support within our back-office and customer communications operations.
...
You will be responsible for executing financial transactions, conducting Know Your Customer (KYC) checks, handling Anti-Money Laundering (AML) inquiries, and delivering exceptional service through both inbound and outbound customer interactions.
Location: Mississauga, Ontario (Hybrid: 4 days on-site / 1 day remote)
Position Type: Contract (8 Months, with potential for extension or permanent conversion)
Schedule: Monday – Friday, 9:00 AM – 5:00 PM
Pay Rate: $28.47 / hour
Advantages
Collaborative Culture: Work within a supportive, diverse, and inclusive team environment of over 20 professionals.
Top Financial Institution: Gain invaluable experience working with a leading financial organization.
Growth Potential: Opportunity for contract extension or permanent conversion based on performance and business needs.
Work-Life Balance: Standard daytime working hours with no required overtime, standard rotational shifts, or weekend work.
Hybrid Flexibility: Enjoy a predictable schedule with a blend of on-site collaboration and work-from-home flexibility.
Responsibilities
Customer & Communication Support
Manage direct-to-customer communications (both inbound and outbound calls and email correspondence).
Respond to customer inquiries and handle requests related to Anti-Money Laundering (AML) and compliance.
Interact with internal business partners and external clients in a professional, timely, and effective manner.
Resolve customer concerns and escalate complex processing or operational issues to the appropriate internal teams.
Operational & Regulatory Execution
Perform daily Know Your Customer (KYC) checks, accurately document findings, and maintain detailed records.
Execute transactions accurately and on time while adhering to strict Service Level Agreements (SLAs) and productivity metrics.
Collaborate closely with compliance and investigation teams to support regulatory requirements and enterprise frameworks.
Exercise discretion and maintain strict confidentiality when managing sensitive financial information and customer data.
Continuous Improvement & Analysis
Identify opportunities to streamline processes, improve service delivery, and enhance operating models.
Apply due diligence in adherence with operating policies, procedures, and internal/industry regulations.
Qualifications
Education & Experience
Education: Post-Secondary degree or diploma required.
Experience: 5 to 7 years of experience in the banking or financial services industry.
Background: Proven experience conducting KYC checks and working within a call center or high-volume customer service/operations environment.
Solid experience handling sensitive financial information and client documentation.
Technical Skills
Proficiency in Microsoft Office 365 (advanced proficiency in Excel, Word, and Outlook).
Ability to quickly learn and adapt to proprietary software, banking systems, and regulatory platforms.
Soft Skills
Communication: Exceptional verbal and written communication skills with strong business acumen.
Critical Thinking: Strong analytical, problem-solving, and multitasking abilities.
Adaptability: Quick learner with a high degree of self-motivation and acute attention to detail.
Reliability: Strong work ethic with a demonstrated history of tenure and career stability.
Nice-to-Have
Certified Anti-Money Laundering Specialist (CAMS) certification.
Knowledge of trade processing or treasury products (e.g., Foreign Exchange spots/forwards, Money Market products) is a bonus.
Summary
If you are interested in the operations Officer role please apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
We are seeking a detail-oriented and experienced Operations Officer III to join a dynamic team in Mississauga. In this role, you will provide critical operational, analytical, and direct-to-customer support within our back-office and customer communications operations.
You will be responsible for executing financial transactions, conducting Know Your Customer (KYC) checks, handling Anti-Money Laundering (AML) inquiries, and delivering exceptional service through both inbound and outbound customer interactions.
Location: Mississauga, Ontario (Hybrid: 4 days on-site / 1 day remote)
Position Type: Contract (8 Months, with potential for extension or permanent conversion)
Schedule: Monday – Friday, 9:00 AM – 5:00 PM
Pay Rate: $28.47 / hour
Advantages
Collaborative Culture: Work within a supportive, diverse, and inclusive team environment of over 20 professionals.
Top Financial Institution: Gain invaluable experience working with a leading financial organization.
Growth Potential: Opportunity for contract extension or permanent conversion based on performance and business needs.
...
Work-Life Balance: Standard daytime working hours with no required overtime, standard rotational shifts, or weekend work.
Hybrid Flexibility: Enjoy a predictable schedule with a blend of on-site collaboration and work-from-home flexibility.
Responsibilities
Customer & Communication Support
Manage direct-to-customer communications (both inbound and outbound calls and email correspondence).
Respond to customer inquiries and handle requests related to Anti-Money Laundering (AML) and compliance.
Interact with internal business partners and external clients in a professional, timely, and effective manner.
Resolve customer concerns and escalate complex processing or operational issues to the appropriate internal teams.
Operational & Regulatory Execution
Perform daily Know Your Customer (KYC) checks, accurately document findings, and maintain detailed records.
Execute transactions accurately and on time while adhering to strict Service Level Agreements (SLAs) and productivity metrics.
Collaborate closely with compliance and investigation teams to support regulatory requirements and enterprise frameworks.
Exercise discretion and maintain strict confidentiality when managing sensitive financial information and customer data.
Continuous Improvement & Analysis
Identify opportunities to streamline processes, improve service delivery, and enhance operating models.
Apply due diligence in adherence with operating policies, procedures, and internal/industry regulations.
Qualifications
Education & Experience
Education: Post-Secondary degree or diploma required.
Experience: 5 to 7 years of experience in the banking or financial services industry.
Background: Proven experience conducting KYC checks and working within a call center or high-volume customer service/operations environment.
Solid experience handling sensitive financial information and client documentation.
Technical Skills
Proficiency in Microsoft Office 365 (advanced proficiency in Excel, Word, and Outlook).
Ability to quickly learn and adapt to proprietary software, banking systems, and regulatory platforms.
Soft Skills
Communication: Exceptional verbal and written communication skills with strong business acumen.
Critical Thinking: Strong analytical, problem-solving, and multitasking abilities.
Adaptability: Quick learner with a high degree of self-motivation and acute attention to detail.
Reliability: Strong work ethic with a demonstrated history of tenure and career stability.
Nice-to-Have
Certified Anti-Money Laundering Specialist (CAMS) certification.
Knowledge of trade processing or treasury products (e.g., Foreign Exchange spots/forwards, Money Market products) is a bonus.
Summary
If you are interested in the operations Officer role please apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
