customer service toronto Jobs
about customer service jobs in Toronto
Customer service professionals play a key role. You are the first contact for customers, and you play an important role in helping customers meet their goals. Your ability to create happy and satisfied customers is important for your company’s overall success. All companies need customer service representatives. There are more than 37,000 customer service jobs in Toronto. This number has held steady since last year. However, customer service jobs are down by 8% since 2007. This can be contributed to automation, leaner budgets, and many other operations factors. Companies are always on the lookout for experienced customer service professionals who are personable, great communicators and are proactive at helping customers solve problems.
customer service salaries in Toronto
Customer service job salaries vary based on many factors. The type of role, whether you are customer-facing or work at a call center can impact your earning potential. Here is what you can expect for customer service salaries in Toronto:
Entry level salary: $38.3k to $45.4k
Intermediate salary: $42.4k to $50.3k
Senior salary: $46.3k to $54.9k
top industries for customer service professionals in Toronto
Customer support is a key success factor for companies in all industries. Keeping your customers happy creates repeat business. If you are looking for customer service jobs in Toronto, here are the top industries to consider:
- Business support services
- Wired telecommunications carriers
- Wireless telecommunications carriers
- Employment services
- Automobile dealers
in demand skills in Toronto
Customer service representatives need to be excellent communicators and have an innate ability to show compassion and help people with their issues. In Toronto, there are a number of in demand skills hiring companies require candidates to have on their resume. They include:
- Bilingual French
- Microsoft Office
- Anti-Money Laundering (AML)
- Customer Relationship Management (CRM)
- KYC
next steps for customer service representatives
Customer service roles are often entry level. As you gain experience and refine your skills, there are opportunities to move into supervisory and management roles in customer service. You may also have the opportunity to eventually grow into marketing, human resources, and telecommunications careers.