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    4 jobs found for Team lead in Toronto, Ontario

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      • Etobicoke, Ontario
      • Permanent
      • $44,000 per year
      Are you BILINGUAL in French and English with experience in CLAIMS or INSURANCE? Do you consider yourself to be a CUSTOMER SERVICE GURU?A small but mighty health benefits company located in Etobicoke is looking for a Bilingual Customer Service Superstar to join their growing team. Reporting to the Team Lead of Customer Service the successful candidate will be the first point of contact for customers who require assistance with their coverage, resolving claims, or portal inquiries by providing prompt and courteous responses in a timely manner. Professional and pleasant phone demeanor is a must along with a high attention to detail and the ability to be a team player. JOB DETAILS:- Excellent location in Etobicoke on The West Mall by Sherway Gardens - $44,000 annually- Regular business hours, Monday-Friday Why do you want the job?- Competitive compensation package including an annual bonus based on individual and company targets- Excellent benefits including a health care spending account and allowance account for wellness - 3 weeks vacation to start-unionized environment - RRSP matching up to 75%- Transit accessible and close to major highways - Company paid parking- Family oriented company culture- Growth opportunities internally - Educational furthering is encouraged - Work from home until further notice but eventually hybrid modelWho are you?- Bilingual (English/French) with experience in claims, insurance, or group benefits- Strong oral and written communication in both languages- Strong customer service skills with a passion for providing top notch service- Excellent communication and interpersonal skills- Empathetic with strong listening skills as calls can be sensitive- Health/dental group benefits experience is a strong assetWhat will you be doing? - Respond to inbound calls, emails, chat and SMS from plan members, administrators and advisers- Resolve customer inquiries and issues in a timely manner- Escalate to appropriate department if necessary - Record customer interactions and transactions accurately- Follow up on customer interactions- Coordinate with internal departments to ensure customer is receiving excellent service at all touch points If you consider yourself to be talented, creative and passionate we want to hear from YOU. To apply:1. Email a copy of your resume to luda.zadorovich@randstad.ca2. Create a profile on randstad.ca and apply directly to the postingAdvantagesWhy do you want the job?- Competitive compensation package including an annual bonus based on individual and company targets- Excellent benefits including a health care spending account and allowance account for wellness - 3 weeks vacation to start- RRSP matching up to 75%- Transit accessible and close to major highways - Company paid parking- Family oriented company culture- Growth opportunities internally - Educational furthering is encouraged - Work from home until further notice but eventually hybrid modelResponsibilitiesWhat will you be doing? - Respond to inbound calls, emails, chat and SMS from plan members, administrators and advisers- Resolve customer inquiries and issues in a timely manner- Escalate to appropriate department if necessary - Record customer interactions and transactions accurately- Follow up on customer interactions- Coordinate with internal departments to ensure customer is receiving excellent service at all touch points QualificationsWho are you?- Bilingual (English/French) with experience in claims, insurance, or group benefits- Strong oral and written communication in both languages- Strong customer service skills with a passion for providing top notch service- Excellent communication and interpersonal skills- Empathetic with strong listening skills as calls can be sensitive- Health/dental group benefits experience is a strong assetSummaryAre you BILINGUAL in French and English with experience in CLAIMS or INSURANCE? Do you consider yourself to be a CUSTOMER SERVICE GURU?A small but mighty health benefits company located in Etobicoke is looking for a Bilingual Customer Service Superstar to join their growing team. Reporting to the Team Lead of Customer Service the successful candidate will be the first point of contact for customers who require assistance with their coverage, resolving claims, or portal inquiries by providing prompt and courteous responses in a timely manner. Professional and pleasant phone demeanor is a must along with a high attention to detail and the ability to be a team player. JOB DETAILS:- Excellent location in Etobicoke on The West Mall by Sherway Gardens - $40,000 - $45,000 annually- Regular business hours, Monday-Friday 8:30am-7pm Why do you want the job?- Competitive compensation package including an annual bonus based on individual and company targets- Excellent benefits including a health care spending account and allowance account for wellness - 3 weeks vacation to start- RRSP matching up to 75%- Transit accessible and close to major highways - Company paid parking- Family oriented company culture- Growth opportunities internally - Educational furthering is encouraged - Work from home until further notice but eventually hybrid modelWho are you?- Bilingual (English/French) with experience in claims, insurance, or group benefits- Strong oral and written communication in both languages- Strong customer service skills with a passion for providing top notch service- Excellent communication and interpersonal skills- Empathetic with strong listening skills as calls can be sensitive- Health/dental group benefits experience is a strong assetWhat will you be doing? - Respond to inbound calls, emails, chat and SMS from plan members, administrators and advisers- Resolve customer inquiries and issues in a timely manner- Escalate to appropriate department if necessary - Record customer interactions and transactions accurately- Follow up on customer interactions- Coordinate with internal departments to ensure customer is receiving excellent service at all touch points If you consider yourself to be talented, creative and passionate we want to hear from YOU. To apply:1. Email a copy of your resume to luda.zadorovich@randstad.ca2. Create a profile on randstad.ca and apply directly to the postingRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you BILINGUAL in French and English with experience in CLAIMS or INSURANCE? Do you consider yourself to be a CUSTOMER SERVICE GURU?A small but mighty health benefits company located in Etobicoke is looking for a Bilingual Customer Service Superstar to join their growing team. Reporting to the Team Lead of Customer Service the successful candidate will be the first point of contact for customers who require assistance with their coverage, resolving claims, or portal inquiries by providing prompt and courteous responses in a timely manner. Professional and pleasant phone demeanor is a must along with a high attention to detail and the ability to be a team player. JOB DETAILS:- Excellent location in Etobicoke on The West Mall by Sherway Gardens - $44,000 annually- Regular business hours, Monday-Friday Why do you want the job?- Competitive compensation package including an annual bonus based on individual and company targets- Excellent benefits including a health care spending account and allowance account for wellness - 3 weeks vacation to start-unionized environment - RRSP matching up to 75%- Transit accessible and close to major highways - Company paid parking- Family oriented company culture- Growth opportunities internally - Educational furthering is encouraged - Work from home until further notice but eventually hybrid modelWho are you?- Bilingual (English/French) with experience in claims, insurance, or group benefits- Strong oral and written communication in both languages- Strong customer service skills with a passion for providing top notch service- Excellent communication and interpersonal skills- Empathetic with strong listening skills as calls can be sensitive- Health/dental group benefits experience is a strong assetWhat will you be doing? - Respond to inbound calls, emails, chat and SMS from plan members, administrators and advisers- Resolve customer inquiries and issues in a timely manner- Escalate to appropriate department if necessary - Record customer interactions and transactions accurately- Follow up on customer interactions- Coordinate with internal departments to ensure customer is receiving excellent service at all touch points If you consider yourself to be talented, creative and passionate we want to hear from YOU. To apply:1. Email a copy of your resume to luda.zadorovich@randstad.ca2. Create a profile on randstad.ca and apply directly to the postingAdvantagesWhy do you want the job?- Competitive compensation package including an annual bonus based on individual and company targets- Excellent benefits including a health care spending account and allowance account for wellness - 3 weeks vacation to start- RRSP matching up to 75%- Transit accessible and close to major highways - Company paid parking- Family oriented company culture- Growth opportunities internally - Educational furthering is encouraged - Work from home until further notice but eventually hybrid modelResponsibilitiesWhat will you be doing? - Respond to inbound calls, emails, chat and SMS from plan members, administrators and advisers- Resolve customer inquiries and issues in a timely manner- Escalate to appropriate department if necessary - Record customer interactions and transactions accurately- Follow up on customer interactions- Coordinate with internal departments to ensure customer is receiving excellent service at all touch points QualificationsWho are you?- Bilingual (English/French) with experience in claims, insurance, or group benefits- Strong oral and written communication in both languages- Strong customer service skills with a passion for providing top notch service- Excellent communication and interpersonal skills- Empathetic with strong listening skills as calls can be sensitive- Health/dental group benefits experience is a strong assetSummaryAre you BILINGUAL in French and English with experience in CLAIMS or INSURANCE? Do you consider yourself to be a CUSTOMER SERVICE GURU?A small but mighty health benefits company located in Etobicoke is looking for a Bilingual Customer Service Superstar to join their growing team. Reporting to the Team Lead of Customer Service the successful candidate will be the first point of contact for customers who require assistance with their coverage, resolving claims, or portal inquiries by providing prompt and courteous responses in a timely manner. Professional and pleasant phone demeanor is a must along with a high attention to detail and the ability to be a team player. JOB DETAILS:- Excellent location in Etobicoke on The West Mall by Sherway Gardens - $40,000 - $45,000 annually- Regular business hours, Monday-Friday 8:30am-7pm Why do you want the job?- Competitive compensation package including an annual bonus based on individual and company targets- Excellent benefits including a health care spending account and allowance account for wellness - 3 weeks vacation to start- RRSP matching up to 75%- Transit accessible and close to major highways - Company paid parking- Family oriented company culture- Growth opportunities internally - Educational furthering is encouraged - Work from home until further notice but eventually hybrid modelWho are you?- Bilingual (English/French) with experience in claims, insurance, or group benefits- Strong oral and written communication in both languages- Strong customer service skills with a passion for providing top notch service- Excellent communication and interpersonal skills- Empathetic with strong listening skills as calls can be sensitive- Health/dental group benefits experience is a strong assetWhat will you be doing? - Respond to inbound calls, emails, chat and SMS from plan members, administrators and advisers- Resolve customer inquiries and issues in a timely manner- Escalate to appropriate department if necessary - Record customer interactions and transactions accurately- Follow up on customer interactions- Coordinate with internal departments to ensure customer is receiving excellent service at all touch points If you consider yourself to be talented, creative and passionate we want to hear from YOU. To apply:1. Email a copy of your resume to luda.zadorovich@randstad.ca2. Create a profile on randstad.ca and apply directly to the postingRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      An innovative edu-tech company is looking for a Sr. Ruby Developer, Tech Lead having* Extensivve experience in development using Ruby on Rails* Experience with other web technologies* Experience with Cloud technologies (AWS)* Experience with a front-end framework (ReactJS or VueJS) and UI Architecture* Have proven technology team leadership skills* Plus but not a must - 5+ years of experience managing engineering teamsInterested? Contact joe.jo@randstad.ca for more informationAdvantagesCompetitive base salaryCollaborative team energy!Sky’s the limit with professional development and growth opportunitiesComprehensive benefits package, gym reimbursement, flexible vacation policyResponsibilitiesManaging Software Development Engineering team Software Development using Ruby on Rails and APIFront-end development skills using React/Vue will be a big plus.QualificationsStrong leadership experienceStrong Ruby development experienceExperience with API design and integrationsExperience with React / Redux or VueDegree or diploma in computer science SummaryAn innovative edu-tech company is looking for a Sr. Ruby Developer, Tech Lead having* Extensivve experience in development using Ruby on Rails* Experience with other web technologies* Experience with Cloud technologies (AWS)* Experience with a front-end framework (ReactJS or VueJS) and UI Architecture* Have proven technology team leadership skills* Plus but not a must - 5+ years of experience managing engineering teamsInterested? Contact joe.jo@randstad.ca for more informationRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      An innovative edu-tech company is looking for a Sr. Ruby Developer, Tech Lead having* Extensivve experience in development using Ruby on Rails* Experience with other web technologies* Experience with Cloud technologies (AWS)* Experience with a front-end framework (ReactJS or VueJS) and UI Architecture* Have proven technology team leadership skills* Plus but not a must - 5+ years of experience managing engineering teamsInterested? Contact joe.jo@randstad.ca for more informationAdvantagesCompetitive base salaryCollaborative team energy!Sky’s the limit with professional development and growth opportunitiesComprehensive benefits package, gym reimbursement, flexible vacation policyResponsibilitiesManaging Software Development Engineering team Software Development using Ruby on Rails and APIFront-end development skills using React/Vue will be a big plus.QualificationsStrong leadership experienceStrong Ruby development experienceExperience with API design and integrationsExperience with React / Redux or VueDegree or diploma in computer science SummaryAn innovative edu-tech company is looking for a Sr. Ruby Developer, Tech Lead having* Extensivve experience in development using Ruby on Rails* Experience with other web technologies* Experience with Cloud technologies (AWS)* Experience with a front-end framework (ReactJS or VueJS) and UI Architecture* Have proven technology team leadership skills* Plus but not a must - 5+ years of experience managing engineering teamsInterested? Contact joe.jo@randstad.ca for more informationRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      An innovative health analytics company is looking for a Sr. full-stack developer, Tech Lead having* Extensivve experience in development using Vue/React/Angular and C#.NET* Experience with other web technologies* Experience with Cloud technologies (AWS)* Experience with a front-end framework (ReactJS or VueJS) and UI Architecture* Have proven technology team leadership skills* Plus but not a must - 5+ years of experience managing engineering teamsInterested? Contact joe.jo@randstad.ca for more informationAdvantagesCompetitive base salaryCollaborative team energy!Sky’s the limit with professional development and growth opportunitiesComprehensive benefits package, gym reimbursement, flexible vacation policyResponsibilitiesManaging Software Development Engineering team Front-end development skills using React/Vue will be a big plus.QualificationsStrong leadership experienceC#.NET Development Experience with React / Redux or VueDegree or diploma in computer science SummaryAn innovative health analytics company is looking for a Sr. full-stack developer, Tech Lead having* Extensive experience in development using Vue/React/Angular and C#.NET* Experience with other web technologies* Experience with Cloud technologies (AWS)* Experience with a front-end framework (ReactJS or VueJS) and UI Architecture* Have proven technology team leadership skills* Plus but not a must - 5+ years of experience managing engineering teamsInterested? Contact joe.jo@randstad.ca for more informationRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      An innovative health analytics company is looking for a Sr. full-stack developer, Tech Lead having* Extensivve experience in development using Vue/React/Angular and C#.NET* Experience with other web technologies* Experience with Cloud technologies (AWS)* Experience with a front-end framework (ReactJS or VueJS) and UI Architecture* Have proven technology team leadership skills* Plus but not a must - 5+ years of experience managing engineering teamsInterested? Contact joe.jo@randstad.ca for more informationAdvantagesCompetitive base salaryCollaborative team energy!Sky’s the limit with professional development and growth opportunitiesComprehensive benefits package, gym reimbursement, flexible vacation policyResponsibilitiesManaging Software Development Engineering team Front-end development skills using React/Vue will be a big plus.QualificationsStrong leadership experienceC#.NET Development Experience with React / Redux or VueDegree or diploma in computer science SummaryAn innovative health analytics company is looking for a Sr. full-stack developer, Tech Lead having* Extensive experience in development using Vue/React/Angular and C#.NET* Experience with other web technologies* Experience with Cloud technologies (AWS)* Experience with a front-end framework (ReactJS or VueJS) and UI Architecture* Have proven technology team leadership skills* Plus but not a must - 5+ years of experience managing engineering teamsInterested? Contact joe.jo@randstad.ca for more informationRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      • $50,000 per year
      Be part of a well established the company and enjoy a fast-paced team environment.As part of the Member Services team, you must have a professional approach with a collaborative and customer-centric attitude. You will have a passion for providing excellent member support via telephone, email and in-person. As the first point of contact for our client's members and industry professionals, you will remain up to date on their policies, processes, Programs and Services and educate members accurately with relevant and timely information. Responsibilities also include, but are not limited to, actively monitoring multiple phone queues and inboxes along with managing departmental administrative tasks. You must be a problem solver and detail-oriented professional, resourceful in your approach with the openness to learn new applications and processes.Advantages-Extended Health (incl. Prescription drugs, paramedical services, vision) & Dental & Life Insurance – from day 1-Health Spending Account ($400/yr) – from day 1-Defined Contribution Pension – at 3 months-LTD, STD, AD&D, EAP – at 6 months-15 days vacation annually, plus, 6 personal days annually-3 days work at the office / 2 days work remotelyResponsibilities• Act as the first and single point of contact for members and insurance industry professionals andsupport local chapters and other departments where possible in a dynamic contact centre• Respond knowledgeably to incoming inquiries and technical support via telephone, email and in-personrelated to but not limited to membership, course registration/offerings, programs, licensing, nationalexaminations and the insurance industry.• Able to develop a good rapport with members and stakeholders (external and internal), focusing onmembers’ needs to enhance their overall experience and educational journey• Work collaboratively and resourcefully with other Member Services Associates and cross functionaldepartments to respond to and resolve member related queries and system issues.• Keep informed of any departmental, organizational, policy and procedural and industry changes on aproactive basis, communicating findings to team• Perform initial investigation of contentious client issues, prepare incident reports in a timely manner andensure the report is submitted for further investigation and resolution, following up as necessary• Escalate complex and sensitive issues that require resolution by more senior team members, or Team Leadas per guidelines.• Take a proactive approach with members, reviewing their files thoroughly and updating outstandinginformation while accurately documenting member interactions in Aptify (CMS) and other channels.• Follow call and business processes as per internal procedures to ensure consistency of application andservice level guidelines within the contact centre.• Able to multi-task and accurately use multiple systems and applications while simultaneously facilitatingall actions necessary to satisfy members• Work in cooperatively with the team to meet or exceed both quantitative and qualitative goals (KPI’s) andoverall services levels of the department as outlined on the Member Services scorecard,• Provide job shadowing opportunities and process training for new and existing team members, along withother department team members when needed• Perform departmental administrative tasks and processes, contributing to team goals and productivity,such as but not limited to, cheque and direct deposit processing, textbook returns and refunds, dataclean-up, inbox management, exam and course transfers, etc.• Perform other duties as assigned and required, including handling, and refining various operating anddepartmental procedures that impact member experience• Execute new and ongoing departmental projects as assigned and required, such as the NationalMembership Drive• Must be available to in office a minimum of 3 days per week, and a maximum of 2 days at home witha quiet and suitable workspace at home• Must be able to work rotating shifts including, 8 a.m.-4:30 p.m., 8:30 a.m.-5 p.m., 9:30 a.m. – 6 p.m or10:30 a.m-7 p.m.Qualifications• Bilingualism (English and French) —must have exceptional oral and written skills in both languages• Post-secondary education preferred or an equivalent level of experience and education• At least 1 year experience working in a call centre or front-line customer service role• Exceptional service and interpersonal skills with a demonstrated willingness to serve• Excellent communication (both verbal and written) and an ability to communicate complex information clearlyand at a level appropriate for the member• Strong problem solving and decision-making skills are required with resourcefulness, sound judgement,prudence and integrity• Ability to effectively identify and address difficult situations with tact and diplomacy. Use analytical and technicalskills to understand member matters/issues and take appropriate action• Must be dependable with the ability to prioritize daily tasks, multi-task, deal with various personalities (internaland external) and be able to shift priorities and deliver results.• Responsible for participating in and adding to a positive working environment that relies on teamwork and acollaborative attitude• Respect for confidentiality and discretion• Honed organizational and time management skills with strong detail orientation• Experience using various customer/order management systems and applications with strong computer skills (MS Office suite)SummaryVaccination PolicyCandidates will be expected to adhere to the Institute’s mandatory vaccination policy and provide proof of full vaccination for employment.This role may require a criminal, education and reference check.If this sounds like you, click APPLY today! Or email your recent resume to manisha.patel@randstad.ca or julie.roberts@randstad.ca with subject line "Bilingual Member Services Associate" and a brief synopsis of why you're interested.We thank you in advance for your application, however due to a large volume of applications, only shortlisted candidates will be contacted for interviews.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Be part of a well established the company and enjoy a fast-paced team environment.As part of the Member Services team, you must have a professional approach with a collaborative and customer-centric attitude. You will have a passion for providing excellent member support via telephone, email and in-person. As the first point of contact for our client's members and industry professionals, you will remain up to date on their policies, processes, Programs and Services and educate members accurately with relevant and timely information. Responsibilities also include, but are not limited to, actively monitoring multiple phone queues and inboxes along with managing departmental administrative tasks. You must be a problem solver and detail-oriented professional, resourceful in your approach with the openness to learn new applications and processes.Advantages-Extended Health (incl. Prescription drugs, paramedical services, vision) & Dental & Life Insurance – from day 1-Health Spending Account ($400/yr) – from day 1-Defined Contribution Pension – at 3 months-LTD, STD, AD&D, EAP – at 6 months-15 days vacation annually, plus, 6 personal days annually-3 days work at the office / 2 days work remotelyResponsibilities• Act as the first and single point of contact for members and insurance industry professionals andsupport local chapters and other departments where possible in a dynamic contact centre• Respond knowledgeably to incoming inquiries and technical support via telephone, email and in-personrelated to but not limited to membership, course registration/offerings, programs, licensing, nationalexaminations and the insurance industry.• Able to develop a good rapport with members and stakeholders (external and internal), focusing onmembers’ needs to enhance their overall experience and educational journey• Work collaboratively and resourcefully with other Member Services Associates and cross functionaldepartments to respond to and resolve member related queries and system issues.• Keep informed of any departmental, organizational, policy and procedural and industry changes on aproactive basis, communicating findings to team• Perform initial investigation of contentious client issues, prepare incident reports in a timely manner andensure the report is submitted for further investigation and resolution, following up as necessary• Escalate complex and sensitive issues that require resolution by more senior team members, or Team Leadas per guidelines.• Take a proactive approach with members, reviewing their files thoroughly and updating outstandinginformation while accurately documenting member interactions in Aptify (CMS) and other channels.• Follow call and business processes as per internal procedures to ensure consistency of application andservice level guidelines within the contact centre.• Able to multi-task and accurately use multiple systems and applications while simultaneously facilitatingall actions necessary to satisfy members• Work in cooperatively with the team to meet or exceed both quantitative and qualitative goals (KPI’s) andoverall services levels of the department as outlined on the Member Services scorecard,• Provide job shadowing opportunities and process training for new and existing team members, along withother department team members when needed• Perform departmental administrative tasks and processes, contributing to team goals and productivity,such as but not limited to, cheque and direct deposit processing, textbook returns and refunds, dataclean-up, inbox management, exam and course transfers, etc.• Perform other duties as assigned and required, including handling, and refining various operating anddepartmental procedures that impact member experience• Execute new and ongoing departmental projects as assigned and required, such as the NationalMembership Drive• Must be available to in office a minimum of 3 days per week, and a maximum of 2 days at home witha quiet and suitable workspace at home• Must be able to work rotating shifts including, 8 a.m.-4:30 p.m., 8:30 a.m.-5 p.m., 9:30 a.m. – 6 p.m or10:30 a.m-7 p.m.Qualifications• Bilingualism (English and French) —must have exceptional oral and written skills in both languages• Post-secondary education preferred or an equivalent level of experience and education• At least 1 year experience working in a call centre or front-line customer service role• Exceptional service and interpersonal skills with a demonstrated willingness to serve• Excellent communication (both verbal and written) and an ability to communicate complex information clearlyand at a level appropriate for the member• Strong problem solving and decision-making skills are required with resourcefulness, sound judgement,prudence and integrity• Ability to effectively identify and address difficult situations with tact and diplomacy. Use analytical and technicalskills to understand member matters/issues and take appropriate action• Must be dependable with the ability to prioritize daily tasks, multi-task, deal with various personalities (internaland external) and be able to shift priorities and deliver results.• Responsible for participating in and adding to a positive working environment that relies on teamwork and acollaborative attitude• Respect for confidentiality and discretion• Honed organizational and time management skills with strong detail orientation• Experience using various customer/order management systems and applications with strong computer skills (MS Office suite)SummaryVaccination PolicyCandidates will be expected to adhere to the Institute’s mandatory vaccination policy and provide proof of full vaccination for employment.This role may require a criminal, education and reference check.If this sounds like you, click APPLY today! Or email your recent resume to manisha.patel@randstad.ca or julie.roberts@randstad.ca with subject line "Bilingual Member Services Associate" and a brief synopsis of why you're interested.We thank you in advance for your application, however due to a large volume of applications, only shortlisted candidates will be contacted for interviews.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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