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      • Mississauga, Ontario
      • Contract
      Are you motivated and energetic? Looking for a position that is client facing, supportive and engaging?Randstad is currently looking for an internal position of an Office Administrator to support our managers onsite with one of our most prestigious clients. Unlike most office roles, this positions requires client interaction, onsite orientation of new hires and direct contact with our candidate. This position encompasses all that is Employee relations! In this role, you will be responsible for daily orientation, on-boarding and facility tours with new candidates. Ensuring all new candidates are excited about work and understand the client policies and procedures on-site. It includes maintaining candidates files, creating candidate time clock logins and badges, entering and approving candidate payroll, along with client interaction daily.Schedule: Monday through Friday from 6:30am to 3:00pm.Pay Rate: $18-20 per hour Location: Mississauga- near Pearson airportContract position (estimate end date December 2021) with possibility of permanent hireAdvantages- position starts immediately- weekly pay- opportunity for overtime- opportunity for growth and permanent hire as a team lead, recruitment specialist or account manager - a supportive team based environment - laptop and cell phone provided Responsibilities-daily hour entry for 20-50 associates per day using our payroll program-onboarding and orientation for new associates-creating payroll profiles and timecards-reviewing employee relations for up to 200 associates onsite - including attendance, coaching conversations and policy violationsQualifications- must have experience within a customer service/office environment- experience working in a high volume recruitment environment- experience working under tight deadlines - access to a reliable source of transportation (onsite position)SummaryPlease apply online or send a copy of your resume, along with some details about yourself, to Nadine Luke at nadine.luke@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you motivated and energetic? Looking for a position that is client facing, supportive and engaging?Randstad is currently looking for an internal position of an Office Administrator to support our managers onsite with one of our most prestigious clients. Unlike most office roles, this positions requires client interaction, onsite orientation of new hires and direct contact with our candidate. This position encompasses all that is Employee relations! In this role, you will be responsible for daily orientation, on-boarding and facility tours with new candidates. Ensuring all new candidates are excited about work and understand the client policies and procedures on-site. It includes maintaining candidates files, creating candidate time clock logins and badges, entering and approving candidate payroll, along with client interaction daily.Schedule: Monday through Friday from 6:30am to 3:00pm.Pay Rate: $18-20 per hour Location: Mississauga- near Pearson airportContract position (estimate end date December 2021) with possibility of permanent hireAdvantages- position starts immediately- weekly pay- opportunity for overtime- opportunity for growth and permanent hire as a team lead, recruitment specialist or account manager - a supportive team based environment - laptop and cell phone provided Responsibilities-daily hour entry for 20-50 associates per day using our payroll program-onboarding and orientation for new associates-creating payroll profiles and timecards-reviewing employee relations for up to 200 associates onsite - including attendance, coaching conversations and policy violationsQualifications- must have experience within a customer service/office environment- experience working in a high volume recruitment environment- experience working under tight deadlines - access to a reliable source of transportation (onsite position)SummaryPlease apply online or send a copy of your resume, along with some details about yourself, to Nadine Luke at nadine.luke@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Mississauga, Ontario
      • Contract
      Are you motivated and energetic? Looking for a position that is client facing, supportive and engaging?Randstad is currently looking for an internal position of an Office Administrator to support our managers onsite with one of our most prestigious clients. Unlike most office roles, this positions requires client interaction, onsite orientation of new hires and direct contact with our candidate. This position encompasses all that is Employee relations! In this role, you will be responsible for daily orientation, on-boarding and facility tours with new candidates. Ensuring all new candidates are excited about work and understand the client policies and procedures on-site. It includes maintaining candidates files, creating candidate time clock logins and badges, entering and approving candidate payroll, along with client interaction daily.Schedule: Monday through Friday from 6:30am to 3:00pm.Pay Rate: $18-20 per hour Location: Mississauga - near the airportContract position (estimate end date December 2021) with possibility of permanent hireAdvantages- position starts immediately- weekly pay- opportunity for overtime- opportunity for growth and permanent hire as a team lead, recruitment specialist or account manager - a supportive team based environment - laptop and cell phone provided Responsibilities-daily hour entry for 20-50 associates per day using our payroll program-onboarding and orientation for new associates-creating payroll profiles and timecards-reviewing employee relations for up to 200 associates onsite - including attendance, coaching conversations and policy violationsQualifications- must have experience within a customer service/office environment- experience working in a high volume recruitment environment- experience working under tight deadlines - access to a reliable source of transportation (onsite position)SummaryPlease apply online or send a copy of your resume, along with some details about yourself, to Nadine Luke at nadine.luke@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you motivated and energetic? Looking for a position that is client facing, supportive and engaging?Randstad is currently looking for an internal position of an Office Administrator to support our managers onsite with one of our most prestigious clients. Unlike most office roles, this positions requires client interaction, onsite orientation of new hires and direct contact with our candidate. This position encompasses all that is Employee relations! In this role, you will be responsible for daily orientation, on-boarding and facility tours with new candidates. Ensuring all new candidates are excited about work and understand the client policies and procedures on-site. It includes maintaining candidates files, creating candidate time clock logins and badges, entering and approving candidate payroll, along with client interaction daily.Schedule: Monday through Friday from 6:30am to 3:00pm.Pay Rate: $18-20 per hour Location: Mississauga - near the airportContract position (estimate end date December 2021) with possibility of permanent hireAdvantages- position starts immediately- weekly pay- opportunity for overtime- opportunity for growth and permanent hire as a team lead, recruitment specialist or account manager - a supportive team based environment - laptop and cell phone provided Responsibilities-daily hour entry for 20-50 associates per day using our payroll program-onboarding and orientation for new associates-creating payroll profiles and timecards-reviewing employee relations for up to 200 associates onsite - including attendance, coaching conversations and policy violationsQualifications- must have experience within a customer service/office environment- experience working in a high volume recruitment environment- experience working under tight deadlines - access to a reliable source of transportation (onsite position)SummaryPlease apply online or send a copy of your resume, along with some details about yourself, to Nadine Luke at nadine.luke@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Richmond, British Columbia
      • Permanent
      Our client in Richmond BC is looking for a dynamic Sales Coordinator Whether your Fun is in working with new technology, learning skills, collaborating with awesomely talented people or growing into a Specialist, Team Lead or People Manager, we want to feed this fire in you. If you have the work ethic, skill and motivation, we will help you find a path that leads you where your passion wants to go. So come on; let's have Fun together. AdvantagesSalary: cap $52,000/yearBenefitsWork-life balanceHours: 8:00am-4:30pmWork with leading sales professionals in the industryResponsibilitiesResponsible for increasing dealer purchase behavior within an assigned region on and Global Remarketing platforms Responsible for increasing buyer penetration and loyalty on all Global Remarketing platforms Have accountability and ownership of large volume site and national clients Maintain a 100% compliance rate on Salesforce utilization for the accounts within your assigned book of business Responsible for the re-engagement or re-activation of fallout sellers Responsible for the handling and closing of all at auction if-bids Maintain a high-level conversion rate on all at auction if-bids within your assigned book of business. Assist the inside sales team if needed on the closing of if-bids on their digital platform Have frequent interaction with the Dealer Relations and Outside Sales teams to ensure the ultimate customer experience.Drive dealer sales growth through strategic and innovative ideas put into action.Utilize Global technology toolbox to your advantage to gain market share and grow your assigned book of business Responsible for generating revenue through the sale of at auction ancillary services A proven ability to exceed targets on a consistent basis Perform on-site customer visits as required to ensure 100% client satisfaction QualificationsMinimum 3-5 years sales experience within a related field Excellent oral communication skills Excellent presentation skills Ability to persevere and remain positive when faced with obstacles Ability to work independently and as part of a team Very good understanding of methods for promoting and selling products and services Very good problem-solving skills High school diploma Valid driver’s license in province of employment Knowledge of Microsoft Office Suite and good aptitude with computers A proven ability to exceed targets on a consistent basis Perform on-site customer visits as required to ensure 100% client satisfaction SummaryIf this sounds like an opportunity for you please apply/email puneet.dhami@randstad.ca.Looking forward to connecting. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client in Richmond BC is looking for a dynamic Sales Coordinator Whether your Fun is in working with new technology, learning skills, collaborating with awesomely talented people or growing into a Specialist, Team Lead or People Manager, we want to feed this fire in you. If you have the work ethic, skill and motivation, we will help you find a path that leads you where your passion wants to go. So come on; let's have Fun together. AdvantagesSalary: cap $52,000/yearBenefitsWork-life balanceHours: 8:00am-4:30pmWork with leading sales professionals in the industryResponsibilitiesResponsible for increasing dealer purchase behavior within an assigned region on and Global Remarketing platforms Responsible for increasing buyer penetration and loyalty on all Global Remarketing platforms Have accountability and ownership of large volume site and national clients Maintain a 100% compliance rate on Salesforce utilization for the accounts within your assigned book of business Responsible for the re-engagement or re-activation of fallout sellers Responsible for the handling and closing of all at auction if-bids Maintain a high-level conversion rate on all at auction if-bids within your assigned book of business. Assist the inside sales team if needed on the closing of if-bids on their digital platform Have frequent interaction with the Dealer Relations and Outside Sales teams to ensure the ultimate customer experience.Drive dealer sales growth through strategic and innovative ideas put into action.Utilize Global technology toolbox to your advantage to gain market share and grow your assigned book of business Responsible for generating revenue through the sale of at auction ancillary services A proven ability to exceed targets on a consistent basis Perform on-site customer visits as required to ensure 100% client satisfaction QualificationsMinimum 3-5 years sales experience within a related field Excellent oral communication skills Excellent presentation skills Ability to persevere and remain positive when faced with obstacles Ability to work independently and as part of a team Very good understanding of methods for promoting and selling products and services Very good problem-solving skills High school diploma Valid driver’s license in province of employment Knowledge of Microsoft Office Suite and good aptitude with computers A proven ability to exceed targets on a consistent basis Perform on-site customer visits as required to ensure 100% client satisfaction SummaryIf this sounds like an opportunity for you please apply/email puneet.dhami@randstad.ca.Looking forward to connecting. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      Are you an extremely outgoing and energetic individual who enjoys working in a fast paced environment? Are you an excellent communicator? Do you thrive under pressure? Are you looking to take the next step in your career?If so, our client is looking to hire an Accounts Payable - This person will be responsible for overseeing the day to day operations of accounts payable, ensuring timely and accurate processing of invoices and payments to suppliers The role is currently Work from Home, but would be hybrid eventually. -Support the AP Team to ensure timely processing of invoices-Responsible for weekly EFT payments and wire runs for the three entities; ensure transactions are posted in a timely manner-Responsible for releasing cheques under $3,000-Ensure the Accounts Payable payment processes have proper controls in place to manage risk-Responsible for monitoring and reconciling Coupa Okay to Pay email box; investigate and resolve issues to avoid payment delay-Liaise with Procurement to resolve issues within Coupa; collaborate on system improvements-Continuously search for opportunities to improve AP processes and reduce rework/manual work-Provide support to the AP Manager, assist with any other duties or special projects assigned by management-Follow-up, respond and resolve issues originating from AP queries and escalate as needed-Ensure corporate policy, procedures and financial internal controls are followed company wide-Establish and maintain effective and cooperative working relationships with internal and external clienteleAdvantages -6 months contract-9am-5pm -Currently remote work, but would be hybrid afterwards (3 days on-site & 2 days WFH)-18-20/hr-Equipment sent to the candidates to work from home -Be part of a prestigious financial institutionResponsibilities-I'm seeking an up and coming Data Entry Clerk / Accounting Payable Professional with 1 to 2 years of experience doing some finance work or bookkeeping after graduating from post secondary. -This role is reporting to the Manager, Accounts Payable, the Accounts Payable Team Lead is responsible for overseeing activities within the AP function and the day to day delivery of Accounts Payable services, firm-wide, with a team of 6 staff. -The AP department processes all AP transactions and processes payments approximating $80-90 million per month.-A typical day is usually around 50-100 queries a day (some need investigation, others are easy to process) and can vary from payments, status of invoices, credits, AP work, etc. -80% of the work is per email and roughly 20% per phoneQualifications -Commitment to delivering quality customer service supported by strong interpersonal and customer service skills-Demonstrated ability to deal with a variety of people and answer queries in a professional manner-Flexible team player with the ability to function independently while working in a team environment-Proven ability to accurately handle high volume of transactions, meet deadlines and prioritize workload in a fast-paced environment-Strong time management and organizational skills-Advanced skills with Excel, Outlook, MS office word-Post-secondary education including knowledge and understanding of basic accounting concepts-Experience with SAP or Coupa (a definite asset)SummaryAll candidates interested in the opportunity are welcome to contact me for more information through the following means:1) Apply online to the job posting using your profile with randstad.ca2) Forward your resume to raphael.lauret@randstad.ca, referencing the job title in the subject line3) For any questions or inquiries please contact (416)-346-8710Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you an extremely outgoing and energetic individual who enjoys working in a fast paced environment? Are you an excellent communicator? Do you thrive under pressure? Are you looking to take the next step in your career?If so, our client is looking to hire an Accounts Payable - This person will be responsible for overseeing the day to day operations of accounts payable, ensuring timely and accurate processing of invoices and payments to suppliers The role is currently Work from Home, but would be hybrid eventually. -Support the AP Team to ensure timely processing of invoices-Responsible for weekly EFT payments and wire runs for the three entities; ensure transactions are posted in a timely manner-Responsible for releasing cheques under $3,000-Ensure the Accounts Payable payment processes have proper controls in place to manage risk-Responsible for monitoring and reconciling Coupa Okay to Pay email box; investigate and resolve issues to avoid payment delay-Liaise with Procurement to resolve issues within Coupa; collaborate on system improvements-Continuously search for opportunities to improve AP processes and reduce rework/manual work-Provide support to the AP Manager, assist with any other duties or special projects assigned by management-Follow-up, respond and resolve issues originating from AP queries and escalate as needed-Ensure corporate policy, procedures and financial internal controls are followed company wide-Establish and maintain effective and cooperative working relationships with internal and external clienteleAdvantages -6 months contract-9am-5pm -Currently remote work, but would be hybrid afterwards (3 days on-site & 2 days WFH)-18-20/hr-Equipment sent to the candidates to work from home -Be part of a prestigious financial institutionResponsibilities-I'm seeking an up and coming Data Entry Clerk / Accounting Payable Professional with 1 to 2 years of experience doing some finance work or bookkeeping after graduating from post secondary. -This role is reporting to the Manager, Accounts Payable, the Accounts Payable Team Lead is responsible for overseeing activities within the AP function and the day to day delivery of Accounts Payable services, firm-wide, with a team of 6 staff. -The AP department processes all AP transactions and processes payments approximating $80-90 million per month.-A typical day is usually around 50-100 queries a day (some need investigation, others are easy to process) and can vary from payments, status of invoices, credits, AP work, etc. -80% of the work is per email and roughly 20% per phoneQualifications -Commitment to delivering quality customer service supported by strong interpersonal and customer service skills-Demonstrated ability to deal with a variety of people and answer queries in a professional manner-Flexible team player with the ability to function independently while working in a team environment-Proven ability to accurately handle high volume of transactions, meet deadlines and prioritize workload in a fast-paced environment-Strong time management and organizational skills-Advanced skills with Excel, Outlook, MS office word-Post-secondary education including knowledge and understanding of basic accounting concepts-Experience with SAP or Coupa (a definite asset)SummaryAll candidates interested in the opportunity are welcome to contact me for more information through the following means:1) Apply online to the job posting using your profile with randstad.ca2) Forward your resume to raphael.lauret@randstad.ca, referencing the job title in the subject line3) For any questions or inquiries please contact (416)-346-8710Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      • $50,000 per year
      Be part of a well establish company and enjoy a fast paced team environment.As part of Member Services team, you must have a professional approach with a collaborative and customer centric attitude. You will have a passion for providing excellent member support via telephone, email and in-person. As the first point of contact for IIC’s members and industry professionals, you will remain up to date on the IIC’s policies, processes, Programs and Services and educate members accurately with relevant and timely information. Responsibilities also include, but not limited to, actively monitoring multiple phone queues and inboxes along with managing departmental administrative tasks. You must be a problem solver and detail oriented professional, resourceful in your approach with the openness to learn new applications and processes.Advantages-Extended Health (incl. Prescription drugs, paramedical services, vision) & Dental & Life Insurance – from day 1-Health Spending Account ($400/yr) – from day 1-Defined Contribution Pension – at 3 months-LTD, STD, AD&D, EAP – at 6 months-15 days vacation annually, plus, 6 personal days annually-3 days work at the office / 2 days work remotelyResponsibilities- Responsible for delivering accurate, appropriate, and courteous service, in both official languages (English and French), in a dynamic contact center environment.-Act as the first and single point of contact for IIC members and industry professionals and support local chapters and other departments where possible-Respond knowledgeably to incoming inquiries via telephone, email and in-person related to but not limited to membership, course registration/offerings, programs, licensing, national examinations and the insurance industry.-Build and maintain professional relationships with members managing requests and educating members on various offerings, delivering fast and efficient service, while displaying a strong sense of ownership.-Resolve inquiries in a resourceful and collaborative approach whenever needed and escalate complex issues that require resolution by more senior team members, or Team Lead as per guidelines.-Follow up by email, mail, and phone call in accordance with service level guidelines, regarding expected or outstanding information-Take a proactive approach with members, reviewing their files thoroughly and updating outstanding information while accurately documenting member interactions in Aptify (CMS) and other channels.-Able to multi-task and accurately use multiple systems and applications while simultaneously facilitating all actions necessary to satisfy members-Meet or exceed both quantitative and qualitative goals (KPI’s) as outlined on the Member Services scorecard-Follow call and business processes as per internal procedures to ensure consistency of application within the contact centre.-Train and support new and existing team members, along with other department team members when needed-Keep informed of any departmental, organizational, policy and procedural and industry changes on a proactive basis, communicating findings to team as necessary-Works in collaboration with other team members to ensure the overall service levels of the department are met or exceeded- Manage various departmental administrative tasks and processes, contributing to team goals and productivity -Perform other duties as assigned and required, including handling, and refining various operating and departmental procedures that impact member experience-Execute new and ongoing departmental projects as assigned and required, such as the National Membership Drive, and Company Bill Membership and Learning-Must be available to in office a minimum of 3 days per week, and a maximum of 2 days at home with a quiet and suitable workspace at home-Must be able to work rotating shifts including, 8 a.m.-4:30 p.m., 8:30 a.m.-5 p.m., 9:30 a.m. – 6 p.m or 10:30 a.m-7 p.m.QualificationsPreference will be given to candidates who have the following:- Bilingualism (English and French) — must have exceptional oral and written skills in both languages -Exceptional service and interpersonal skills with a demonstrated willingness to serve -Excellent communication (both verbal and written) and an ability to communicate complex information clearly and at a level appropriate for the member -Strong problem solving and decision-making skills are required with resourcefulness, sound judgement, prudence and integrity -Ability to effectively identify and address difficult situations with tact and diplomacy. Use analytical and technical skills to understand member matters/issues and take appropriate action -Must be dependable with the ability to prioritize daily tasks, multi-task, deal with various personalities (internal and external) and be able to shift priorities and deliver results. -Responsible for participating in and adding to a positive working environment that relies on teamwork and a collaborative attitude -Respect for confidentiality and discretion -Honed organizational and time management skills with strong detail orientation -Aptitude using various customer management systems and applications -Strong computer skills (MS Office)including experience with a customer/order management systemSummaryVaccination PolicyCandidates will be expected to adhere to the Institute’s mandatory vaccination policy and provide proof of full vaccination for employment.If this sounds like you, click APPLY today! Or email your recent resume to julie.roberts@randstad.ca with subject line "Bilingual Member Services Associate" and a brief synopsis of why you're interested.We thank you in advance for your application, however due to a large volume of applications, only shortlisted candidates will be contacted for interviews.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Be part of a well establish company and enjoy a fast paced team environment.As part of Member Services team, you must have a professional approach with a collaborative and customer centric attitude. You will have a passion for providing excellent member support via telephone, email and in-person. As the first point of contact for IIC’s members and industry professionals, you will remain up to date on the IIC’s policies, processes, Programs and Services and educate members accurately with relevant and timely information. Responsibilities also include, but not limited to, actively monitoring multiple phone queues and inboxes along with managing departmental administrative tasks. You must be a problem solver and detail oriented professional, resourceful in your approach with the openness to learn new applications and processes.Advantages-Extended Health (incl. Prescription drugs, paramedical services, vision) & Dental & Life Insurance – from day 1-Health Spending Account ($400/yr) – from day 1-Defined Contribution Pension – at 3 months-LTD, STD, AD&D, EAP – at 6 months-15 days vacation annually, plus, 6 personal days annually-3 days work at the office / 2 days work remotelyResponsibilities- Responsible for delivering accurate, appropriate, and courteous service, in both official languages (English and French), in a dynamic contact center environment.-Act as the first and single point of contact for IIC members and industry professionals and support local chapters and other departments where possible-Respond knowledgeably to incoming inquiries via telephone, email and in-person related to but not limited to membership, course registration/offerings, programs, licensing, national examinations and the insurance industry.-Build and maintain professional relationships with members managing requests and educating members on various offerings, delivering fast and efficient service, while displaying a strong sense of ownership.-Resolve inquiries in a resourceful and collaborative approach whenever needed and escalate complex issues that require resolution by more senior team members, or Team Lead as per guidelines.-Follow up by email, mail, and phone call in accordance with service level guidelines, regarding expected or outstanding information-Take a proactive approach with members, reviewing their files thoroughly and updating outstanding information while accurately documenting member interactions in Aptify (CMS) and other channels.-Able to multi-task and accurately use multiple systems and applications while simultaneously facilitating all actions necessary to satisfy members-Meet or exceed both quantitative and qualitative goals (KPI’s) as outlined on the Member Services scorecard-Follow call and business processes as per internal procedures to ensure consistency of application within the contact centre.-Train and support new and existing team members, along with other department team members when needed-Keep informed of any departmental, organizational, policy and procedural and industry changes on a proactive basis, communicating findings to team as necessary-Works in collaboration with other team members to ensure the overall service levels of the department are met or exceeded- Manage various departmental administrative tasks and processes, contributing to team goals and productivity -Perform other duties as assigned and required, including handling, and refining various operating and departmental procedures that impact member experience-Execute new and ongoing departmental projects as assigned and required, such as the National Membership Drive, and Company Bill Membership and Learning-Must be available to in office a minimum of 3 days per week, and a maximum of 2 days at home with a quiet and suitable workspace at home-Must be able to work rotating shifts including, 8 a.m.-4:30 p.m., 8:30 a.m.-5 p.m., 9:30 a.m. – 6 p.m or 10:30 a.m-7 p.m.QualificationsPreference will be given to candidates who have the following:- Bilingualism (English and French) — must have exceptional oral and written skills in both languages -Exceptional service and interpersonal skills with a demonstrated willingness to serve -Excellent communication (both verbal and written) and an ability to communicate complex information clearly and at a level appropriate for the member -Strong problem solving and decision-making skills are required with resourcefulness, sound judgement, prudence and integrity -Ability to effectively identify and address difficult situations with tact and diplomacy. Use analytical and technical skills to understand member matters/issues and take appropriate action -Must be dependable with the ability to prioritize daily tasks, multi-task, deal with various personalities (internal and external) and be able to shift priorities and deliver results. -Responsible for participating in and adding to a positive working environment that relies on teamwork and a collaborative attitude -Respect for confidentiality and discretion -Honed organizational and time management skills with strong detail orientation -Aptitude using various customer management systems and applications -Strong computer skills (MS Office)including experience with a customer/order management systemSummaryVaccination PolicyCandidates will be expected to adhere to the Institute’s mandatory vaccination policy and provide proof of full vaccination for employment.If this sounds like you, click APPLY today! Or email your recent resume to julie.roberts@randstad.ca with subject line "Bilingual Member Services Associate" and a brief synopsis of why you're interested.We thank you in advance for your application, however due to a large volume of applications, only shortlisted candidates will be contacted for interviews.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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