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      • North York, Ontario
      • Permanent
      Are you a great team player with management experience? Do you like to see things through to ensure a job is well done. This role may be for you.The Team Leader, US Case Management, is accountable for achieving the required business results through effective process, workflow and quality management, including but not limited to driving workforce efficiencies. The Team Leader will have input to the Manager’s accountabilities as it relates to performance reviews, daily coaching and team development. The Team Leader will ensure a consistent and exceptional service experience for internal & external customers by ensuring the front line employees are motivated, coached and skilled to meet the department’s performance targets. Service delivery will consist of operational efficiency with a focus on enhancing the customer experience and relationship with Foresters Financial. The Team Leader will also play a key role in supporting the implementation of major change initiatives.Advantages*Competitive Pay*Freedom to Work from Home*Group benefits coverage*Retirement savings plan*Paid time off, including vacation and sick time*Employee and Family Assistance program*Employee referral program bonuses*Discount programsResponsibilities*Build, manage and sustain a high performing service team ensuring that service and quality objectives are being attained and maintained on a consistent basis.*Ensure the highest level of customer service and facilitate all actions necessary including research and follow up to positively satisfy customer needs. This includes building and forging strong relationships with field partners and internal customers.*Provides frequent, direct coaching and development to team members including daily huddles, weekly 1 on 1 coaching, development planning and goal setting*Support a positive, motivating work environment that values the people and encourages participation, creativity, learning and accountability.*Manage all scheduling and workflow for NB case management teams, ensuring daily workflow is managed within compliance, audit, quality and SLA standards. *Conduct gap analysis, root cause and validation for continuous improvement opportunities.*Initiate and implement process recommendations, with appropriate approval. Act as a change sponsor to ensure successful implementation of new processes, procedures, systems, etc. Facilitate feedback from Team members to one-up Manager.*Handle escalation resolution with minimal to no supervision.*Evaluates Case Manager phone calls on a regular basis and scores calls based on internal quality standards*Collaborate with other leaders and staff within Insurance Operations to ensure that all functions are fully integrated and are in accordance with the Company’s goals and objectives, ensuring that all overarching SLAs are considered, met and/or exceeded.*Proactively support the Management Team with required reports, summaries, investigations, feedback, and potential challenges. Effectively liaise and negotiate with other business units to resolve and enhance customer service expectations and business deliverables.*Represent Insurance Operations on audit investigations providing clarification and details of processes and any exception based decisions.*Responsible/ accountable for onboarding, training of new hiresQualifications*Minimum 5+ years of progressive leadership experience, preferably within the insurance / financial /Call center leadership role.*Strong people leadership skills with the proven ability to adapt and implement on-going changes, ensuring a seamless transition to the customer.*Demonstrated ability to coach and mentor front line employees to create a high performing team*In depth product, system and regulatory knowledge with proven ability to adapt and implement on-going changes, ensuring a seamless transition to the customer.*Strong sense of personal accountability, mature judgment, confidence and flexibility. Ability to exercise independent discretion at all times.*Well developed problem solving, analytical and decision making skills, including the ability to analyze situations, diagnose problems, develop and implement solutions, often within narrow timeframes, e.g. preventing complaints from escalating further and turning potentially damaging caller situations into positive caller experiences. Further includes being able to facilitate creative problem solving with others. Also includes being a forward thinker.*Ability to forecast anticipated changes to work volumes and successfully achieve established service level agreements (SLA) within a fast paced environment.*Must have the initiative and ability to look for and champion improvement opportunities.*A "take charge" attitude along with the ability to self-manage workload and priorities in a changing and evolving environment. This includes effective and efficient time management, multi-tasking and prioritizing skills.*Demonstrated ability to prioritize own work and work of others; can work effectively under pressure and time constraints within a fast paced environment.*Advanced verbal, written, and interpersonal communication skills required to effectively communicate with all levels of employees and customers.*Ability to work in a new and ambiguous environment where tasks, processes, procedures, and lines of authority are evolving and changing. Also possessing an aptitude in teaching and guiding the effectiveness and usability of new systems and tools.*Understand the implications of data input, content and quality to all systems, departments and end customers.*Takes initiative to increase knowledge of Foresters Financial business and how own job contributes to our corporate and department objectives. Applies this knowledge to be productive and successful.*Intermediate to advanced level proficiency with computer applications (Microsoft Office).*College Diploma or University Degree an asset.SummaryThe role requires flexibility with working hours between 8:00 a.m. and 8:00 p.m., Monday to Friday. Flexibility for periodic weekend shifts and statutory holidays is also required to support changing conditions, customer demand, and business needs. If this sounds like you - click APPLY today!Alternatively you can send your resume directly to manisha.patel@randstad.ca with "Team Lead" in the subject line.*Please note, this roll requires and criminal and credit check*Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a great team player with management experience? Do you like to see things through to ensure a job is well done. This role may be for you.The Team Leader, US Case Management, is accountable for achieving the required business results through effective process, workflow and quality management, including but not limited to driving workforce efficiencies. The Team Leader will have input to the Manager’s accountabilities as it relates to performance reviews, daily coaching and team development. The Team Leader will ensure a consistent and exceptional service experience for internal & external customers by ensuring the front line employees are motivated, coached and skilled to meet the department’s performance targets. Service delivery will consist of operational efficiency with a focus on enhancing the customer experience and relationship with Foresters Financial. The Team Leader will also play a key role in supporting the implementation of major change initiatives.Advantages*Competitive Pay*Freedom to Work from Home*Group benefits coverage*Retirement savings plan*Paid time off, including vacation and sick time*Employee and Family Assistance program*Employee referral program bonuses*Discount programsResponsibilities*Build, manage and sustain a high performing service team ensuring that service and quality objectives are being attained and maintained on a consistent basis.*Ensure the highest level of customer service and facilitate all actions necessary including research and follow up to positively satisfy customer needs. This includes building and forging strong relationships with field partners and internal customers.*Provides frequent, direct coaching and development to team members including daily huddles, weekly 1 on 1 coaching, development planning and goal setting*Support a positive, motivating work environment that values the people and encourages participation, creativity, learning and accountability.*Manage all scheduling and workflow for NB case management teams, ensuring daily workflow is managed within compliance, audit, quality and SLA standards. *Conduct gap analysis, root cause and validation for continuous improvement opportunities.*Initiate and implement process recommendations, with appropriate approval. Act as a change sponsor to ensure successful implementation of new processes, procedures, systems, etc. Facilitate feedback from Team members to one-up Manager.*Handle escalation resolution with minimal to no supervision.*Evaluates Case Manager phone calls on a regular basis and scores calls based on internal quality standards*Collaborate with other leaders and staff within Insurance Operations to ensure that all functions are fully integrated and are in accordance with the Company’s goals and objectives, ensuring that all overarching SLAs are considered, met and/or exceeded.*Proactively support the Management Team with required reports, summaries, investigations, feedback, and potential challenges. Effectively liaise and negotiate with other business units to resolve and enhance customer service expectations and business deliverables.*Represent Insurance Operations on audit investigations providing clarification and details of processes and any exception based decisions.*Responsible/ accountable for onboarding, training of new hiresQualifications*Minimum 5+ years of progressive leadership experience, preferably within the insurance / financial /Call center leadership role.*Strong people leadership skills with the proven ability to adapt and implement on-going changes, ensuring a seamless transition to the customer.*Demonstrated ability to coach and mentor front line employees to create a high performing team*In depth product, system and regulatory knowledge with proven ability to adapt and implement on-going changes, ensuring a seamless transition to the customer.*Strong sense of personal accountability, mature judgment, confidence and flexibility. Ability to exercise independent discretion at all times.*Well developed problem solving, analytical and decision making skills, including the ability to analyze situations, diagnose problems, develop and implement solutions, often within narrow timeframes, e.g. preventing complaints from escalating further and turning potentially damaging caller situations into positive caller experiences. Further includes being able to facilitate creative problem solving with others. Also includes being a forward thinker.*Ability to forecast anticipated changes to work volumes and successfully achieve established service level agreements (SLA) within a fast paced environment.*Must have the initiative and ability to look for and champion improvement opportunities.*A "take charge" attitude along with the ability to self-manage workload and priorities in a changing and evolving environment. This includes effective and efficient time management, multi-tasking and prioritizing skills.*Demonstrated ability to prioritize own work and work of others; can work effectively under pressure and time constraints within a fast paced environment.*Advanced verbal, written, and interpersonal communication skills required to effectively communicate with all levels of employees and customers.*Ability to work in a new and ambiguous environment where tasks, processes, procedures, and lines of authority are evolving and changing. Also possessing an aptitude in teaching and guiding the effectiveness and usability of new systems and tools.*Understand the implications of data input, content and quality to all systems, departments and end customers.*Takes initiative to increase knowledge of Foresters Financial business and how own job contributes to our corporate and department objectives. Applies this knowledge to be productive and successful.*Intermediate to advanced level proficiency with computer applications (Microsoft Office).*College Diploma or University Degree an asset.SummaryThe role requires flexibility with working hours between 8:00 a.m. and 8:00 p.m., Monday to Friday. Flexibility for periodic weekend shifts and statutory holidays is also required to support changing conditions, customer demand, and business needs. If this sounds like you - click APPLY today!Alternatively you can send your resume directly to manisha.patel@randstad.ca with "Team Lead" in the subject line.*Please note, this roll requires and criminal and credit check*Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Nepean, Ontario
      • Permanent
      Bilingual Executive AssistantNepean AreaPermanent/Full time55k-70kFantastic opportunity!Working hours: 8-6pm with some flexibility to work from homeMUST have Secret Reliability ClearanceAre you looking to gain experience in the exciting administrative field?Are you looking for a position that offers great enrichment? Do you enjoy being a key contact in assisting others?We are currently working on staffing for a Bilingual Executive Assistant for a large well known translation company in the Ottawa area.If you have a passion for administration, leadership and precision, we might have the ideal role for you!We are looking for a motivated, talented full-time bilingual Senior Administrative Officer. Reporting to the Vice-President of Operations, the Senior Administrative Officer is an integral part of our Control Centre team. They are responsible for overseeing workflow from our valued clients throughout the translation process from pre-translation, assignment, translation, revision and delivery phases of the NTG process. If you are meticulous, can focus on accuracy and demonstrate high attention to detail while remaining adaptable in a fast-paced and constantly changing high-stress environment, this is the job for you.Advantages- 55k-70kannually- Fantastic benefits package- 3 week vacation after 1.5 years - Amazing annual bonus plan- Great team environment- Free parking- Monday-Friday (NO weekends)ResponsibilitiesThey are responsible for overseeing workflow from our valued clients throughout the translation process from pre-translation, assignment, translation, revision and delivery phases of the NTG process. As such, they deal directly with the clientele and internal translation staff, undertaking processing requests, triage of documents, problem-solving and quality assurance.The Canadian language sector is a thriving industry; we receive extremely high volumes of translation projects every day. As such, the Senior Administrative Officer must be a proven multi-tasker, with superior critical thinking skills and excellent judgment. If you are meticulous, can focus on accuracy and demonstrate high attention to detail while remaining adaptable in a fast-paced and constantly changing high-stress environment, this is the job for you.QualificationsRequired experience: Experience: Minimum five (5) years cumulative experience performing similar administrative duties in an office environment, at a management or team lead level.Leadership skills, confidence, and precisionPunctuality, attention to detail, organizationExperience using Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint.Experience performing data entry, manipulation, verification or retrieval in an automated system or software, including spreadsheets and databases.Strong ability to communicate in French and English in writing and orallyAbility to thrive under pressureSummaryIf you are interested and or have family or friends that would be interested, call us right away!613-726-0220 option 1 ask for Lisaemail your resume to lisa.haddow@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Bilingual Executive AssistantNepean AreaPermanent/Full time55k-70kFantastic opportunity!Working hours: 8-6pm with some flexibility to work from homeMUST have Secret Reliability ClearanceAre you looking to gain experience in the exciting administrative field?Are you looking for a position that offers great enrichment? Do you enjoy being a key contact in assisting others?We are currently working on staffing for a Bilingual Executive Assistant for a large well known translation company in the Ottawa area.If you have a passion for administration, leadership and precision, we might have the ideal role for you!We are looking for a motivated, talented full-time bilingual Senior Administrative Officer. Reporting to the Vice-President of Operations, the Senior Administrative Officer is an integral part of our Control Centre team. They are responsible for overseeing workflow from our valued clients throughout the translation process from pre-translation, assignment, translation, revision and delivery phases of the NTG process. If you are meticulous, can focus on accuracy and demonstrate high attention to detail while remaining adaptable in a fast-paced and constantly changing high-stress environment, this is the job for you.Advantages- 55k-70kannually- Fantastic benefits package- 3 week vacation after 1.5 years - Amazing annual bonus plan- Great team environment- Free parking- Monday-Friday (NO weekends)ResponsibilitiesThey are responsible for overseeing workflow from our valued clients throughout the translation process from pre-translation, assignment, translation, revision and delivery phases of the NTG process. As such, they deal directly with the clientele and internal translation staff, undertaking processing requests, triage of documents, problem-solving and quality assurance.The Canadian language sector is a thriving industry; we receive extremely high volumes of translation projects every day. As such, the Senior Administrative Officer must be a proven multi-tasker, with superior critical thinking skills and excellent judgment. If you are meticulous, can focus on accuracy and demonstrate high attention to detail while remaining adaptable in a fast-paced and constantly changing high-stress environment, this is the job for you.QualificationsRequired experience: Experience: Minimum five (5) years cumulative experience performing similar administrative duties in an office environment, at a management or team lead level.Leadership skills, confidence, and precisionPunctuality, attention to detail, organizationExperience using Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint.Experience performing data entry, manipulation, verification or retrieval in an automated system or software, including spreadsheets and databases.Strong ability to communicate in French and English in writing and orallyAbility to thrive under pressureSummaryIf you are interested and or have family or friends that would be interested, call us right away!613-726-0220 option 1 ask for Lisaemail your resume to lisa.haddow@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Nepean, Ontario
      • Permanent
      Bilingual Executive AssistantNepean AreaPermanent/Full time55k-70kFantastic opportunity!Working hours: 8-6pm with some flexibility to work from homeMUST have Secret Reliability ClearanceAre you looking to gain experience in the exciting administrative field?Are you looking for a position that offers great enrichment? Do you enjoy being a key contact in assisting others?We are currently working on staffing for a Bilingual Executive Assistant for a large well known translation company in the Ottawa area.If you have a passion for administration, leadership and precision, we might have the ideal role for you!We are looking for a motivated, talented full-time bilingual Senior Administrative Officer. Reporting to the Vice-President of Operations, the Senior Administrative Officer is an integral part of our Control Centre team. They are responsible for overseeing workflow from our valued clients throughout the translation process from pre-translation, assignment, translation, revision and delivery phases of the NTG process. If you are meticulous, can focus on accuracy and demonstrate high attention to detail while remaining adaptable in a fast-paced and constantly changing high-stress environment, this is the job for you.Advantages- 55k-70kannually- Fantastic benefits package- 3 week vacation after 1.5 years - Amazing annual bonus plan- Great team environment- Free parking- Monday-Friday (NO weekends)ResponsibilitiesThey are responsible for overseeing workflow from our valued clients throughout the translation process from pre-translation, assignment, translation, revision and delivery phases of the NTG process. As such, they deal directly with the clientele and internal translation staff, undertaking processing requests, triage of documents, problem-solving and quality assurance.The Canadian language sector is a thriving industry; we receive extremely high volumes of translation projects every day. As such, the Senior Administrative Officer must be a proven multi-tasker, with superior critical thinking skills and excellent judgment. If you are meticulous, can focus on accuracy and demonstrate high attention to detail while remaining adaptable in a fast-paced and constantly changing high-stress environment, this is the job for you.QualificationsRequired experience: Experience: Minimum five (5) years cumulative experience performing similar administrative duties in an office environment, at a management or team lead level.Leadership skills, confidence, and precisionPunctuality, attention to detail, organizationExperience using Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint.Experience performing data entry, manipulation, verification or retrieval in an automated system or software, including spreadsheets and databases.Strong ability to communicate in French and English in writing and orallyAbility to thrive under pressureSummaryIf you are interested and or have family or friends that would be interested, call us right away!613-726-0220 option 1 ask for Lisaemail your resume to lisa.haddow@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Bilingual Executive AssistantNepean AreaPermanent/Full time55k-70kFantastic opportunity!Working hours: 8-6pm with some flexibility to work from homeMUST have Secret Reliability ClearanceAre you looking to gain experience in the exciting administrative field?Are you looking for a position that offers great enrichment? Do you enjoy being a key contact in assisting others?We are currently working on staffing for a Bilingual Executive Assistant for a large well known translation company in the Ottawa area.If you have a passion for administration, leadership and precision, we might have the ideal role for you!We are looking for a motivated, talented full-time bilingual Senior Administrative Officer. Reporting to the Vice-President of Operations, the Senior Administrative Officer is an integral part of our Control Centre team. They are responsible for overseeing workflow from our valued clients throughout the translation process from pre-translation, assignment, translation, revision and delivery phases of the NTG process. If you are meticulous, can focus on accuracy and demonstrate high attention to detail while remaining adaptable in a fast-paced and constantly changing high-stress environment, this is the job for you.Advantages- 55k-70kannually- Fantastic benefits package- 3 week vacation after 1.5 years - Amazing annual bonus plan- Great team environment- Free parking- Monday-Friday (NO weekends)ResponsibilitiesThey are responsible for overseeing workflow from our valued clients throughout the translation process from pre-translation, assignment, translation, revision and delivery phases of the NTG process. As such, they deal directly with the clientele and internal translation staff, undertaking processing requests, triage of documents, problem-solving and quality assurance.The Canadian language sector is a thriving industry; we receive extremely high volumes of translation projects every day. As such, the Senior Administrative Officer must be a proven multi-tasker, with superior critical thinking skills and excellent judgment. If you are meticulous, can focus on accuracy and demonstrate high attention to detail while remaining adaptable in a fast-paced and constantly changing high-stress environment, this is the job for you.QualificationsRequired experience: Experience: Minimum five (5) years cumulative experience performing similar administrative duties in an office environment, at a management or team lead level.Leadership skills, confidence, and precisionPunctuality, attention to detail, organizationExperience using Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint.Experience performing data entry, manipulation, verification or retrieval in an automated system or software, including spreadsheets and databases.Strong ability to communicate in French and English in writing and orallyAbility to thrive under pressureSummaryIf you are interested and or have family or friends that would be interested, call us right away!613-726-0220 option 1 ask for Lisaemail your resume to lisa.haddow@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      • $50,000 per year
      Be part of a well established the company and enjoy a fast-paced team environment.As part of the Member Services team, you must have a professional approach with a collaborative and customer-centric attitude. You will have a passion for providing excellent member support via telephone, email and in-person. As the first point of contact for our client's members and industry professionals, you will remain up to date on their policies, processes, Programs and Services and educate members accurately with relevant and timely information. Responsibilities also include, but are not limited to, actively monitoring multiple phone queues and inboxes along with managing departmental administrative tasks. You must be a problem solver and detail-oriented professional, resourceful in your approach with the openness to learn new applications and processes.Advantages-Extended Health (incl. Prescription drugs, paramedical services, vision) & Dental & Life Insurance – from day 1-Health Spending Account ($400/yr) – from day 1-Defined Contribution Pension – at 3 months-LTD, STD, AD&D, EAP – at 6 months-15 days vacation annually, plus, 6 personal days annually-3 days work at the office / 2 days work remotelyResponsibilities- Responsible for delivering accurate, appropriate, and courteous service, in both official languages (English and French), in a dynamic contact center environment.-Act as the first and single point of contact for IIC members and industry professionals and support local chapters and other departments where possible-Respond knowledgeably to incoming inquiries via telephone, email and in-person related to but not limited to membership, course registration/offerings, programs, licensing, national examinations and the insurance industry.-Build and maintain professional relationships with members managing requests and educating members on various offerings, delivering fast and efficient service, while displaying a strong sense of ownership.-Resolve inquiries in a resourceful and collaborative approach whenever needed and escalate complex issues that require resolution by more senior team members, or Team Lead as per guidelines.-Follow up by email, mail, and phone call in accordance with service level guidelines, regarding expected or outstanding information-Take a proactive approach with members, reviewing their files thoroughly and updating outstanding information while accurately documenting member interactions in Aptify (CMS) and other channels.-Able to multi-task and accurately use multiple systems and applications while simultaneously facilitating all actions necessary to satisfy members-Meet or exceed both quantitative and qualitative goals (KPI’s) as outlined on the Member Services scorecard-Follow call and business processes as per internal procedures to ensure consistency of application within the contact centre.-Train and support new and existing team members, along with other department team members when needed-Keep informed of any departmental, organizational, policy and procedural and industry changes on a proactive basis, communicating findings to team as necessary-Works in collaboration with other team members to ensure the overall service levels of the department are met or exceeded- Manage various departmental administrative tasks and processes, contributing to team goals and productivity -Perform other duties as assigned and required, including handling, and refining various operating and departmental procedures that impact member experience-Execute new and ongoing departmental projects as assigned and required, such as the National Membership Drive, and Company Bill Membership and Learning-Must be available to in office a minimum of 3 days per week, and a maximum of 2 days at home with a quiet and suitable workspace at home-Must be able to work rotating shifts including, 8 a.m.-4:30 p.m., 8:30 a.m.-5 p.m., 9:30 a.m. – 6 p.m or 10:30 a.m-7 p.m.QualificationsPreference will be given to candidates who have the following:- Bilingualism (English and French) — must have exceptional oral and written skills in both languages -Exceptional service and interpersonal skills with a demonstrated willingness to serve -Excellent communication (both verbal and written) and an ability to communicate complex information clearly and at a level appropriate for the member -Strong problem solving and decision-making skills are required with resourcefulness, sound judgement, prudence and integrity -Ability to effectively identify and address difficult situations with tact and diplomacy. Use analytical and technical skills to understand member matters/issues and take appropriate action -Must be dependable with the ability to prioritize daily tasks, multi-task, deal with various personalities (internal and external) and be able to shift priorities and deliver results. -Responsible for participating in and adding to a positive working environment that relies on teamwork and a collaborative attitude -Respect for confidentiality and discretion -Honed organizational and time management skills with strong detail orientation -Aptitude using various customer management systems and applications -Strong computer skills (MS Office)including experience with a customer/order management systemSummaryVaccination PolicyCandidates will be expected to adhere to the Institute’s mandatory vaccination policy and provide proof of full vaccination for employment.If this sounds like you, click APPLY today! Or email your recent resume to julie.roberts@randstad.ca with subject line "Bilingual Member Services Associate" and a brief synopsis of why you're interested.We thank you in advance for your application, however due to a large volume of applications, only shortlisted candidates will be contacted for interviews.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Be part of a well established the company and enjoy a fast-paced team environment.As part of the Member Services team, you must have a professional approach with a collaborative and customer-centric attitude. You will have a passion for providing excellent member support via telephone, email and in-person. As the first point of contact for our client's members and industry professionals, you will remain up to date on their policies, processes, Programs and Services and educate members accurately with relevant and timely information. Responsibilities also include, but are not limited to, actively monitoring multiple phone queues and inboxes along with managing departmental administrative tasks. You must be a problem solver and detail-oriented professional, resourceful in your approach with the openness to learn new applications and processes.Advantages-Extended Health (incl. Prescription drugs, paramedical services, vision) & Dental & Life Insurance – from day 1-Health Spending Account ($400/yr) – from day 1-Defined Contribution Pension – at 3 months-LTD, STD, AD&D, EAP – at 6 months-15 days vacation annually, plus, 6 personal days annually-3 days work at the office / 2 days work remotelyResponsibilities- Responsible for delivering accurate, appropriate, and courteous service, in both official languages (English and French), in a dynamic contact center environment.-Act as the first and single point of contact for IIC members and industry professionals and support local chapters and other departments where possible-Respond knowledgeably to incoming inquiries via telephone, email and in-person related to but not limited to membership, course registration/offerings, programs, licensing, national examinations and the insurance industry.-Build and maintain professional relationships with members managing requests and educating members on various offerings, delivering fast and efficient service, while displaying a strong sense of ownership.-Resolve inquiries in a resourceful and collaborative approach whenever needed and escalate complex issues that require resolution by more senior team members, or Team Lead as per guidelines.-Follow up by email, mail, and phone call in accordance with service level guidelines, regarding expected or outstanding information-Take a proactive approach with members, reviewing their files thoroughly and updating outstanding information while accurately documenting member interactions in Aptify (CMS) and other channels.-Able to multi-task and accurately use multiple systems and applications while simultaneously facilitating all actions necessary to satisfy members-Meet or exceed both quantitative and qualitative goals (KPI’s) as outlined on the Member Services scorecard-Follow call and business processes as per internal procedures to ensure consistency of application within the contact centre.-Train and support new and existing team members, along with other department team members when needed-Keep informed of any departmental, organizational, policy and procedural and industry changes on a proactive basis, communicating findings to team as necessary-Works in collaboration with other team members to ensure the overall service levels of the department are met or exceeded- Manage various departmental administrative tasks and processes, contributing to team goals and productivity -Perform other duties as assigned and required, including handling, and refining various operating and departmental procedures that impact member experience-Execute new and ongoing departmental projects as assigned and required, such as the National Membership Drive, and Company Bill Membership and Learning-Must be available to in office a minimum of 3 days per week, and a maximum of 2 days at home with a quiet and suitable workspace at home-Must be able to work rotating shifts including, 8 a.m.-4:30 p.m., 8:30 a.m.-5 p.m., 9:30 a.m. – 6 p.m or 10:30 a.m-7 p.m.QualificationsPreference will be given to candidates who have the following:- Bilingualism (English and French) — must have exceptional oral and written skills in both languages -Exceptional service and interpersonal skills with a demonstrated willingness to serve -Excellent communication (both verbal and written) and an ability to communicate complex information clearly and at a level appropriate for the member -Strong problem solving and decision-making skills are required with resourcefulness, sound judgement, prudence and integrity -Ability to effectively identify and address difficult situations with tact and diplomacy. Use analytical and technical skills to understand member matters/issues and take appropriate action -Must be dependable with the ability to prioritize daily tasks, multi-task, deal with various personalities (internal and external) and be able to shift priorities and deliver results. -Responsible for participating in and adding to a positive working environment that relies on teamwork and a collaborative attitude -Respect for confidentiality and discretion -Honed organizational and time management skills with strong detail orientation -Aptitude using various customer management systems and applications -Strong computer skills (MS Office)including experience with a customer/order management systemSummaryVaccination PolicyCandidates will be expected to adhere to the Institute’s mandatory vaccination policy and provide proof of full vaccination for employment.If this sounds like you, click APPLY today! Or email your recent resume to julie.roberts@randstad.ca with subject line "Bilingual Member Services Associate" and a brief synopsis of why you're interested.We thank you in advance for your application, however due to a large volume of applications, only shortlisted candidates will be contacted for interviews.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      • $45,000 per year
      Do you have a passion for helping people and pride yourself on a job well done?As part of Member Services team, you must have a professional approach with a collaborative and customer centric attitude. You will have a passion for providing xcellent member support via telephone, email and in-person. As the first point of contact for our members and industry professionals, you will remain up to date on theour policies, processes, programs and services and educate members accurately withnrelevant and timely information. Responsibilities also include, but are not limited to, activelymonitoring multiple phone queues and inboxes along with managing departmental administrative tasks. You must be a problem solver and detail-oriented professional, resourceful in your approach with the openness to learn new applications and processes. Advantages• Paying $45k annually• Steps away from TTC and located right downtown Toronto• The opportunity to work within a company that offers great growth* Three weeks vacation* Hybrid work model, 3 days in office, 2 working from home* Work in a great team environment• The opportunity gain valuable work experience and to develop your skill setResponsibilities• Responsible for delivering accurate, appropriate, and courteous service, in a dynamic contact centreenvironment.• Act as the first and single point of contact for our members and industry professionals and support localchapters and other departments where possible• Respond knowledgeably to incoming inquiries via telephone, email and in-person related to but notlimited to membership, course registration/offerings, programs, licensing, national examinations and theinsurance industry.• Resolve inquiries in a resourceful and collaborative approach whenever needed and escalate complexissues that require resolution by more senior team members, or Team Lead as per guidelines.• Follow up by email, mail, and phone call in accordance with service level guidelines, regarding expected oroutstanding information• Take a proactive approach with members, reviewing their files thoroughly and updating outstandinginformation while accurately documenting member interactions in Aptify (CMS) and other channels.• Able to multi-task and accurately use multiple systems and applications while simultaneously facilitatingall actions necessary to satisfy members• Meet or exceed both quantitative and qualitative goals (KPI’s) as outlined on the Member Servicesscorecard• Follow call and business processes as per internal procedures to ensure consistency of application withinthe contact centre.• Train and support new and existing team members, along with other department team members whenneeded• Keep informed of any departmental, organizational, policy and procedural and industry changes on aproactive basis, communicating findings to team as necessary• Work in collaboration with other team members to ensure the overall service levels of the department aremet or exceeded• Manage departmental administrative tasks and processes, contributing to team goals and productivity• Perform other duties as assigned and required, including handling, and refining various operating anddepartmental procedures that impact member experience• Execute new and ongoing departmental projects as assigned and required, such as the NationalMembership Drive, and Company Bill Membership and Learning• Must be available to in office a minimum of 3 days per week, and a maximum of 2 days at home witha quiet and suitable workspace at home• Must be able to work rotating shifts including, 8 a.m.-4:30 p.m., 8:30 a.m.-5 p.m., 9:30 a.m. – 6 p.m or10:30 a.m-7 p.m.QualificationsPreference will be given to candidates who have the following:• Exceptional service and interpersonal skills with a demonstrated willingness to serve• Excellent communication (both verbal and written) and an ability to communicate complex information clearlyand at a level appropriate for the member• Strong problem solving and decision-making skills are required with resourcefulness, sound judgement,prudence and integrity• Ability to effectively identify and address difficult situations with tact and diplomacy. Use analytical and technicalskills to understand member matters/issues and take appropriate action• Must be dependable with the ability to prioritize daily tasks, multi-task, deal with various personalities (internaland external) and be able to shift priorities and deliver results.• Responsible for participating in and adding to a positive working environment that relies on teamwork and acollaborative attitude• Respect for confidentiality and discretion• Honed organizational and time management skills with strong detail orientation• Aptitude using various customer management systems and applications• Strong computer skills (MS Office) including experience with a customer/order management systemSummaryVaccination PolicyCandidates will be expected to adhere to a mandatory vaccination policy and provide proof of fullvaccination for employment.A criminal and educational background check may be required as well as references.If this sounds like you, click APPLY today! Or email your recent resume to manisha.patel@randstad.ca with subject line "Member Services Associate" and a brief synopsis of why you're interested.We thank you in advance for your application, however due to a large volume of applications, only shortlisted candidates will be contacted for interviews.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you have a passion for helping people and pride yourself on a job well done?As part of Member Services team, you must have a professional approach with a collaborative and customer centric attitude. You will have a passion for providing xcellent member support via telephone, email and in-person. As the first point of contact for our members and industry professionals, you will remain up to date on theour policies, processes, programs and services and educate members accurately withnrelevant and timely information. Responsibilities also include, but are not limited to, activelymonitoring multiple phone queues and inboxes along with managing departmental administrative tasks. You must be a problem solver and detail-oriented professional, resourceful in your approach with the openness to learn new applications and processes. Advantages• Paying $45k annually• Steps away from TTC and located right downtown Toronto• The opportunity to work within a company that offers great growth* Three weeks vacation* Hybrid work model, 3 days in office, 2 working from home* Work in a great team environment• The opportunity gain valuable work experience and to develop your skill setResponsibilities• Responsible for delivering accurate, appropriate, and courteous service, in a dynamic contact centreenvironment.• Act as the first and single point of contact for our members and industry professionals and support localchapters and other departments where possible• Respond knowledgeably to incoming inquiries via telephone, email and in-person related to but notlimited to membership, course registration/offerings, programs, licensing, national examinations and theinsurance industry.• Resolve inquiries in a resourceful and collaborative approach whenever needed and escalate complexissues that require resolution by more senior team members, or Team Lead as per guidelines.• Follow up by email, mail, and phone call in accordance with service level guidelines, regarding expected oroutstanding information• Take a proactive approach with members, reviewing their files thoroughly and updating outstandinginformation while accurately documenting member interactions in Aptify (CMS) and other channels.• Able to multi-task and accurately use multiple systems and applications while simultaneously facilitatingall actions necessary to satisfy members• Meet or exceed both quantitative and qualitative goals (KPI’s) as outlined on the Member Servicesscorecard• Follow call and business processes as per internal procedures to ensure consistency of application withinthe contact centre.• Train and support new and existing team members, along with other department team members whenneeded• Keep informed of any departmental, organizational, policy and procedural and industry changes on aproactive basis, communicating findings to team as necessary• Work in collaboration with other team members to ensure the overall service levels of the department aremet or exceeded• Manage departmental administrative tasks and processes, contributing to team goals and productivity• Perform other duties as assigned and required, including handling, and refining various operating anddepartmental procedures that impact member experience• Execute new and ongoing departmental projects as assigned and required, such as the NationalMembership Drive, and Company Bill Membership and Learning• Must be available to in office a minimum of 3 days per week, and a maximum of 2 days at home witha quiet and suitable workspace at home• Must be able to work rotating shifts including, 8 a.m.-4:30 p.m., 8:30 a.m.-5 p.m., 9:30 a.m. – 6 p.m or10:30 a.m-7 p.m.QualificationsPreference will be given to candidates who have the following:• Exceptional service and interpersonal skills with a demonstrated willingness to serve• Excellent communication (both verbal and written) and an ability to communicate complex information clearlyand at a level appropriate for the member• Strong problem solving and decision-making skills are required with resourcefulness, sound judgement,prudence and integrity• Ability to effectively identify and address difficult situations with tact and diplomacy. Use analytical and technicalskills to understand member matters/issues and take appropriate action• Must be dependable with the ability to prioritize daily tasks, multi-task, deal with various personalities (internaland external) and be able to shift priorities and deliver results.• Responsible for participating in and adding to a positive working environment that relies on teamwork and acollaborative attitude• Respect for confidentiality and discretion• Honed organizational and time management skills with strong detail orientation• Aptitude using various customer management systems and applications• Strong computer skills (MS Office) including experience with a customer/order management systemSummaryVaccination PolicyCandidates will be expected to adhere to a mandatory vaccination policy and provide proof of fullvaccination for employment.A criminal and educational background check may be required as well as references.If this sounds like you, click APPLY today! Or email your recent resume to manisha.patel@randstad.ca with subject line "Member Services Associate" and a brief synopsis of why you're interested.We thank you in advance for your application, however due to a large volume of applications, only shortlisted candidates will be contacted for interviews.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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