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      • Burnaby, British Columbia
      • Permanent
      Our Burnaby-based client is seeking to hire a Technical Support Specialist for a permanent full-time position. Are you a self-motivated IT Support professional (Tier 2 or Tier 3 level experience) who is passionate about Technical Support and SQL Programming? If yes, then apply to this amazing Technical Support Specialist opportunity today!AdvantagesWHAT'S IN IT FOR YOU?- A competitive salary which will be based on experience- Performance bonus yearly- Generous health & medical benefits- Competitive RRSP matching plan- Learning opportunities encouraged and supportedResponsibilitiesWHAT WILL YOU DO?- Programming : SQL queries / SQL programming- Website/Social Media maintenance and update- Crystal reports updates for reports and forms- Hardware and Software Support- Troubleshoot hardware, software and network systems- All hardware and software support: includes computers, printer, smartphones, network devices, phone system and servers- Provide orientation & training to new users of existing technology- Provide individual training and support on request- Create documentation to assist end users- Provide recommendations about accessing information and support- Maintain current and accurate inventory of technology hardware, software and resources- Troubleshoot all technology issues- Maintain log and/or list of required repairs and maintenance- Make recommendations about purchase of technology resources- Maintain backups- Setup and maintain user/computer configurationsQualificationsHOW DO YOU QUALIFY?- At least 4+ years of experience in an IT support role- SQL programming experience (must-have skill!)- Microsoft Office & Windows experience- Excellent troubleshooting, problem solving and analytical skills- Crystal reports experience preferred- Mobile device support experience (preferred)- Class 5 Drivers license (must have)- A+ Certification is an asset- Certification or experience in router management is an assetSummaryf you’re customer-centric, passionate about troubleshooting and open to working om SQL-queries and reports then this Technical Support Specialist role with our Burnaby client could be the perfect opportunity for you!Please contact Tina with your resume at: tinamaria.arujah@randstad.caFor more information, or click the Apply button now!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our Burnaby-based client is seeking to hire a Technical Support Specialist for a permanent full-time position. Are you a self-motivated IT Support professional (Tier 2 or Tier 3 level experience) who is passionate about Technical Support and SQL Programming? If yes, then apply to this amazing Technical Support Specialist opportunity today!AdvantagesWHAT'S IN IT FOR YOU?- A competitive salary which will be based on experience- Performance bonus yearly- Generous health & medical benefits- Competitive RRSP matching plan- Learning opportunities encouraged and supportedResponsibilitiesWHAT WILL YOU DO?- Programming : SQL queries / SQL programming- Website/Social Media maintenance and update- Crystal reports updates for reports and forms- Hardware and Software Support- Troubleshoot hardware, software and network systems- All hardware and software support: includes computers, printer, smartphones, network devices, phone system and servers- Provide orientation & training to new users of existing technology- Provide individual training and support on request- Create documentation to assist end users- Provide recommendations about accessing information and support- Maintain current and accurate inventory of technology hardware, software and resources- Troubleshoot all technology issues- Maintain log and/or list of required repairs and maintenance- Make recommendations about purchase of technology resources- Maintain backups- Setup and maintain user/computer configurationsQualificationsHOW DO YOU QUALIFY?- At least 4+ years of experience in an IT support role- SQL programming experience (must-have skill!)- Microsoft Office & Windows experience- Excellent troubleshooting, problem solving and analytical skills- Crystal reports experience preferred- Mobile device support experience (preferred)- Class 5 Drivers license (must have)- A+ Certification is an asset- Certification or experience in router management is an assetSummaryf you’re customer-centric, passionate about troubleshooting and open to working om SQL-queries and reports then this Technical Support Specialist role with our Burnaby client could be the perfect opportunity for you!Please contact Tina with your resume at: tinamaria.arujah@randstad.caFor more information, or click the Apply button now!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Québec, Québec
      • Permanent
      Are you a self-motivated Technical Support - Tier 1 Engineer who thrives in a demanding, fast-paced environment? If yes, read on!Our client is a dynamic telecommunication start-up company which operates in the world of telecommunications (Internet, TV, telephony who is looking to hire a Technical Support - Tier 1 Engineer on a full-time permanent basis.Are you familiar with application, hardware and technical support, with focus on responding to incoming requests from end-users and clients?If yes, Apply to this Telecom Technical Support Engineer - Tier 1 opportunity today!AdvantagesWhat is in it for YOU?- 100% remote work- Start-up atmosphere (agility, responsiveness, dynamism and friendliness)- Strong growth opportunities for development! Make room for yourself.- 2 weeks paid vacation- Share purchase program- Complete group insurance- English or French language refresher courses offered, if needed!ResponsibilitiesWhat will YOU do?- Support customer service employees with regard to their customers' requests relating to technical, IT and / or telecommunications / network issues.- Support is mainly provided by Chat ( via Facebook, text message, email, company website)- Be passionate about new technologies and telecommunications- It is 40-hour / week (rotating schedule)QualificationsHow do YOU qualify?- Fluent English (English improvement courses offered as needed)- Have a dynamic personality- Demonstrate agility / responsiveness- Have previous experience in Technical Support - Level 1 at least.- Previous experience with Router, HDMI TV, 4D, Windows OS etc. is mandatory.- Deliver technical support via ChatSummaryIf you are a customer / client / end-user-centric, and the prospect of providing first-class technical support intrigues you, then this Technical Support role with our client could be the perfect opportunity for you!Please contact Tina with your resume at: tinamaria.arujah@randstad.caFor more information, or click the Apply button now!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a self-motivated Technical Support - Tier 1 Engineer who thrives in a demanding, fast-paced environment? If yes, read on!Our client is a dynamic telecommunication start-up company which operates in the world of telecommunications (Internet, TV, telephony who is looking to hire a Technical Support - Tier 1 Engineer on a full-time permanent basis.Are you familiar with application, hardware and technical support, with focus on responding to incoming requests from end-users and clients?If yes, Apply to this Telecom Technical Support Engineer - Tier 1 opportunity today!AdvantagesWhat is in it for YOU?- 100% remote work- Start-up atmosphere (agility, responsiveness, dynamism and friendliness)- Strong growth opportunities for development! Make room for yourself.- 2 weeks paid vacation- Share purchase program- Complete group insurance- English or French language refresher courses offered, if needed!ResponsibilitiesWhat will YOU do?- Support customer service employees with regard to their customers' requests relating to technical, IT and / or telecommunications / network issues.- Support is mainly provided by Chat ( via Facebook, text message, email, company website)- Be passionate about new technologies and telecommunications- It is 40-hour / week (rotating schedule)QualificationsHow do YOU qualify?- Fluent English (English improvement courses offered as needed)- Have a dynamic personality- Demonstrate agility / responsiveness- Have previous experience in Technical Support - Level 1 at least.- Previous experience with Router, HDMI TV, 4D, Windows OS etc. is mandatory.- Deliver technical support via ChatSummaryIf you are a customer / client / end-user-centric, and the prospect of providing first-class technical support intrigues you, then this Technical Support role with our client could be the perfect opportunity for you!Please contact Tina with your resume at: tinamaria.arujah@randstad.caFor more information, or click the Apply button now!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : October 12th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: October 12th 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : October 12th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: October 12th 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Moncton, New Brunswick
      • Permanent
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : October 12th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to trisha.ghia@randstad.ca/virangana.shah@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: October 12th, 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) If interested, apply directly or contact trisha.ghia@randstad.ca/virangana.shah@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : October 12th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to trisha.ghia@randstad.ca/virangana.shah@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: October 12th, 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) If interested, apply directly or contact trisha.ghia@randstad.ca/virangana.shah@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Moncton, New Brunswick
      • Permanent
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in New BrunswickHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 1st, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to amenah.al-habibi@randstad.ca with the subject "Bilingual TSR - New Brunswick"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 1st 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in New BrunswickHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 1st, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to amenah.al-habibi@randstad.ca with the subject "Bilingual TSR - New Brunswick"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 1st 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 1st, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 1st 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 1st, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 1st 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 1st, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 1st 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 1st, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 1st 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Halifax, Nova Scotia
      • Permanent
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in CanadaHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 1st, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to virangana.shah@randstad.ca with the subject "Bilingual TSR "Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 1st 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in CanadaHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 1st, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to virangana.shah@randstad.ca with the subject "Bilingual TSR "Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 1st 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Ottawa, Ontario
      • Permanent
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 1st, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to virangana.shah@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 1st, 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) If interested, apply directly or contact susmitha.jambula@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 1st, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to virangana.shah@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 1st, 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) If interested, apply directly or contact susmitha.jambula@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Laval, Québec
      • Permanent
      • $19.00 per hour
      Have you just finished your computer science technique and want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 40 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their internal employees around the world. You will use a ticketing system to resolve issues with internal customers.For this position, you must have a diploma in computer science (DEC / AEC / DEP / certifications) or have a few years of experience in technical telephone support in a company.Position: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 19$/hrsAdvantagesAs an employee, you have the right:- to a permanent position with full group insurance after 3 months;- Discounts in stores- Possibility of enrolling in a pension plan and / or a share purchase plan;- 5 weeks training from the start- Dynamic work environment;ResponsibilitiesAs a level 1 technical support agent, you will have to:• Provide first level IT support to internal customers;• Record incidents and service requests in the ticketing system• Ensure constant maintenance of all service requests via the ticketing tool, monitor the progress of the resolution of requests, inform the people concerned of the progress of their request by effectively communicating the diagnosis and the solution to them , in addition, to update the information related tointerventions made in the system, if necessary;• Send second level requests to the team responsible for cases that require a higher technical leveladvanced;• Provide excellent customer service and follow up with users to ensure efficiencythe problem-solving process;• All other related tasks.QualificationsFor this position, you must:• Hold a diploma in computer science, applicable certifications or equivalent (DEC, AEC, DEP, Certifications).• Have already worked in an IT and / or IT call center (an August)• Be perfectly bilingual (English and French) because you will have to answer calls in both languages ​​(80% in English)• Have a good knowledge of the Microsoft environment and the following IT tools: SuiteMicrosoft Office, Azure, Exchange, SCCM, Cisco Unified CM administration, Active directory, Citrix, VMware (aasset);SummaryPosition: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 19$/hrsVery important to reiterate that for this position you must be:- Perfectly bilingual (English / French)- Hold a diploma in computer science (DEC / AEC / DEP / certifications)If you are interested in this position, please send us your CV to karell.fucile@randstad.ca and enter as the title ''technical support agent - laval ''Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Have you just finished your computer science technique and want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 40 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their internal employees around the world. You will use a ticketing system to resolve issues with internal customers.For this position, you must have a diploma in computer science (DEC / AEC / DEP / certifications) or have a few years of experience in technical telephone support in a company.Position: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 19$/hrsAdvantagesAs an employee, you have the right:- to a permanent position with full group insurance after 3 months;- Discounts in stores- Possibility of enrolling in a pension plan and / or a share purchase plan;- 5 weeks training from the start- Dynamic work environment;ResponsibilitiesAs a level 1 technical support agent, you will have to:• Provide first level IT support to internal customers;• Record incidents and service requests in the ticketing system• Ensure constant maintenance of all service requests via the ticketing tool, monitor the progress of the resolution of requests, inform the people concerned of the progress of their request by effectively communicating the diagnosis and the solution to them , in addition, to update the information related tointerventions made in the system, if necessary;• Send second level requests to the team responsible for cases that require a higher technical leveladvanced;• Provide excellent customer service and follow up with users to ensure efficiencythe problem-solving process;• All other related tasks.QualificationsFor this position, you must:• Hold a diploma in computer science, applicable certifications or equivalent (DEC, AEC, DEP, Certifications).• Have already worked in an IT and / or IT call center (an August)• Be perfectly bilingual (English and French) because you will have to answer calls in both languages ​​(80% in English)• Have a good knowledge of the Microsoft environment and the following IT tools: SuiteMicrosoft Office, Azure, Exchange, SCCM, Cisco Unified CM administration, Active directory, Citrix, VMware (aasset);SummaryPosition: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 19$/hrsVery important to reiterate that for this position you must be:- Perfectly bilingual (English / French)- Hold a diploma in computer science (DEC / AEC / DEP / certifications)If you are interested in this position, please send us your CV to karell.fucile@randstad.ca and enter as the title ''technical support agent - laval ''Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Vancouver, British Columbia
      • Permanent
      We are seeking an experienced Civil Engineer or EIT to oversee the inspections function for a client of ours involved in the structural steel product industry. The inspections Engineering role involves constant communication and interaction with Design, Sales, Manufacturing, and other stakeholders to successfully manage projects. The Inspections Engineer will ensure accuracy and compliance to organizational standards. Advantages-Excellent compensation and benefits-Work from home and site travel-Opportunities for career advancementResponsibilities-Performing On-site Inspections – Performing inspections of racking structures in customers facilities to ensure the structures are compliant with all applicable codes and standards. Issuing reports in a timely manner pertaining to the findings of the inspection.-Engineering Evaluation and Certification – reviewing technical drawings and specifications of industrial rack, shelving and multi-tier storage systems for completeness, accuracy and compliance with current applicable codes and standards;preparing and P. Eng stamping of technical documents, including PSR, and CAD drawings; Calculate load capacity of a given racking structure and issue a load capacity report-Repair Design & Approval – Design approved repair options for damaged racking structures that adhere to all current applicable codes and standards. Provide engineers stamp to repaired structures with an updated load capacity once approved repair has been completed.-Technical Support – Providing technical support on issues pertaining to rack safety, use and maintenance to internal sales, project managers, customers, consultants, and other sub-contractors; this includes issues pertaining to “Pre-Start Health and Safety Reviews”, Rack Damage and Rack RepairsQualificationso 3 years minimum of Canadian work experience as a licensed P.Eng. or EITo proven experience with cold-formed steel design (CSA S136)o working knowledge of Occupational Health and Safety regulationso ability to perform structural assessments and specify remedial actiono proficient in technical writing and in preparing public presentationso fluent in French language is an assetSummaryIf you would like to be considered for this opportunity, please forward your resume via email to Nick Paraskeva | nick.paraskeva@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are seeking an experienced Civil Engineer or EIT to oversee the inspections function for a client of ours involved in the structural steel product industry. The inspections Engineering role involves constant communication and interaction with Design, Sales, Manufacturing, and other stakeholders to successfully manage projects. The Inspections Engineer will ensure accuracy and compliance to organizational standards. Advantages-Excellent compensation and benefits-Work from home and site travel-Opportunities for career advancementResponsibilities-Performing On-site Inspections – Performing inspections of racking structures in customers facilities to ensure the structures are compliant with all applicable codes and standards. Issuing reports in a timely manner pertaining to the findings of the inspection.-Engineering Evaluation and Certification – reviewing technical drawings and specifications of industrial rack, shelving and multi-tier storage systems for completeness, accuracy and compliance with current applicable codes and standards;preparing and P. Eng stamping of technical documents, including PSR, and CAD drawings; Calculate load capacity of a given racking structure and issue a load capacity report-Repair Design & Approval – Design approved repair options for damaged racking structures that adhere to all current applicable codes and standards. Provide engineers stamp to repaired structures with an updated load capacity once approved repair has been completed.-Technical Support – Providing technical support on issues pertaining to rack safety, use and maintenance to internal sales, project managers, customers, consultants, and other sub-contractors; this includes issues pertaining to “Pre-Start Health and Safety Reviews”, Rack Damage and Rack RepairsQualificationso 3 years minimum of Canadian work experience as a licensed P.Eng. or EITo proven experience with cold-formed steel design (CSA S136)o working knowledge of Occupational Health and Safety regulationso ability to perform structural assessments and specify remedial actiono proficient in technical writing and in preparing public presentationso fluent in French language is an assetSummaryIf you would like to be considered for this opportunity, please forward your resume via email to Nick Paraskeva | nick.paraskeva@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Knowlton, Québec
      • Permanent
      Are you looking for a new challenge? Are you looking for work experience in Knowlton? Are you looking for a challenging job in the manufacturing industry? Do you have hydraulic and pneumatic experience? Are you a night owl? You might be the ideal fit for this growing enterprise. A company in Knowlton is currently looking for two candidates for an electro-mechanical positions on their night shift.AdvantagesHere are all the advantages that this position offers you;• 12 hour schedule (4h basic overtime in the schedule, so paid 86 hours) ;• 12h Night premium ($2.50)• Possibility to work overtime;• RRSP, after 3 months• Group insurance after 6 months (complete range: vision, medication, life insurance, long term disability, dental option);• Vacation: 2 weeks after 1 year of service, or 1 day per month otherwise;• Free parking;• Cafeteria inside the facility.• Free products every 2-3 months or so + possibility to buy them ($1)• Bonus: 4% of annual salary (if we reach our goals)Responsibilities• Work in close collaboration with the improvement technician and the processengineer in his sector in order to make the production equipment more reliable;• Ensure that all equipment is mechanically and electrically safe according tostandards;• Provide technical support to production lines during production, correctivemaintenance, repairs;• Provide technical support to production lines during format changes;• Identify recurring issues to communicate and find team solutions;• Perform electric 'trouble shooting' on different equipment;• Perform preventive maintenance in its sector (electrical and mechanical)• Participate in the continuous improvement of its sector;• Comply with GMP (Good Manufacturing Practices) standards.QualificationsHere is what you need to apply for this role in the Eastern Townships; • DEP in electromechanics of automated systems or equivalent training;• Experience in an industrial environment;• Conscientious;• Able to work under pressure;• Ability to work in a team and to communicate well;• Good knowledge of English and French;• Have a sense of urgency and a sense of priorities.SummaryYou're passionate about maintenance and preventive security measures, this position of Electro mechanics in Knowlton is for you. To apply; Contact Jessica Bertrand at 450-405-3116 and you can send me an email at Jessica.Bertrand@Ranstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new challenge? Are you looking for work experience in Knowlton? Are you looking for a challenging job in the manufacturing industry? Do you have hydraulic and pneumatic experience? Are you a night owl? You might be the ideal fit for this growing enterprise. A company in Knowlton is currently looking for two candidates for an electro-mechanical positions on their night shift.AdvantagesHere are all the advantages that this position offers you;• 12 hour schedule (4h basic overtime in the schedule, so paid 86 hours) ;• 12h Night premium ($2.50)• Possibility to work overtime;• RRSP, after 3 months• Group insurance after 6 months (complete range: vision, medication, life insurance, long term disability, dental option);• Vacation: 2 weeks after 1 year of service, or 1 day per month otherwise;• Free parking;• Cafeteria inside the facility.• Free products every 2-3 months or so + possibility to buy them ($1)• Bonus: 4% of annual salary (if we reach our goals)Responsibilities• Work in close collaboration with the improvement technician and the processengineer in his sector in order to make the production equipment more reliable;• Ensure that all equipment is mechanically and electrically safe according tostandards;• Provide technical support to production lines during production, correctivemaintenance, repairs;• Provide technical support to production lines during format changes;• Identify recurring issues to communicate and find team solutions;• Perform electric 'trouble shooting' on different equipment;• Perform preventive maintenance in its sector (electrical and mechanical)• Participate in the continuous improvement of its sector;• Comply with GMP (Good Manufacturing Practices) standards.QualificationsHere is what you need to apply for this role in the Eastern Townships; • DEP in electromechanics of automated systems or equivalent training;• Experience in an industrial environment;• Conscientious;• Able to work under pressure;• Ability to work in a team and to communicate well;• Good knowledge of English and French;• Have a sense of urgency and a sense of priorities.SummaryYou're passionate about maintenance and preventive security measures, this position of Electro mechanics in Knowlton is for you. To apply; Contact Jessica Bertrand at 450-405-3116 and you can send me an email at Jessica.Bertrand@Ranstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Are you looking for a new administrative challenge? Are you interested in a career in the health care field?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, an organization specialized in the health field, is looking to hire an administrative assistant for their downtown Montreal officeAdvantages- 37, 5 h ;- 3 weeks off;- Insurance ;- Telecommuting;- Summer schedule;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, Team Building events, etc.ResponsibilitiesTechnical Support:- Responds to questions from first level health professionals and refers calls to inspectors as appropriate;- Establish on-call schedule and maintain database for statistical purposes;- Take charge of a self-inspection campaign: send out notices, follow up according to established procedure, arrange meetings with the Director of Professional Services, as appropriate;Professional Inspections:- Administratively support professional inspection activities in community and health facility settings: scheduling appointments, following up with health professionals, correcting inspection reports, organizing schedules as well as inspector travel, etc..;- Provide administrative support to inspectors for specific competency-based inspections: clinical case layout, preparation of materials, correction of inspection reports, etc;- Participate technically in the development and updating of inspection tools;- Receive and process, in accordance with the policies in effect, requests from the syndic.- Receive and process requests from the trustee in accordance with the policies in effect;- Organize professional inspection committee meetings and take minutes as required;Professional and Administrative Services:- Provide technical support to the Assistant Director's coaching activities: patient management plan feedback tools, practice guides and standards, workgroups, support for members in difficulty, mentoring and coaching programs;- Maintains and files documents, including: procedure manuals, documentation and professional references- Processes general internal and external management correspondence as well as various reports, documents, articles and texts produced by management;- Carry out the logistical organization of management meetings;- Performs receptionist duties as required;Translated with www.DeepL.com/Translator (free version)Qualifications- Professional diploma in secretarial studies;- Minimum of three (3) years of secretarial and customer service experience;- Excellent knowledge of computer tools, including the use of a database and the Office 365 suite;- Good knowledge of pharmacy and the health care field, an asset;- Strong concern for quality and accuracy;- Autonomy and organizational skills;- Great discretion, tact and diplomacy in dealing with customers;- Excellent command of French, both oral and written;- Ability to communicate in English.;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you !Human forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new administrative challenge? Are you interested in a career in the health care field?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, an organization specialized in the health field, is looking to hire an administrative assistant for their downtown Montreal officeAdvantages- 37, 5 h ;- 3 weeks off;- Insurance ;- Telecommuting;- Summer schedule;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, Team Building events, etc.ResponsibilitiesTechnical Support:- Responds to questions from first level health professionals and refers calls to inspectors as appropriate;- Establish on-call schedule and maintain database for statistical purposes;- Take charge of a self-inspection campaign: send out notices, follow up according to established procedure, arrange meetings with the Director of Professional Services, as appropriate;Professional Inspections:- Administratively support professional inspection activities in community and health facility settings: scheduling appointments, following up with health professionals, correcting inspection reports, organizing schedules as well as inspector travel, etc..;- Provide administrative support to inspectors for specific competency-based inspections: clinical case layout, preparation of materials, correction of inspection reports, etc;- Participate technically in the development and updating of inspection tools;- Receive and process, in accordance with the policies in effect, requests from the syndic.- Receive and process requests from the trustee in accordance with the policies in effect;- Organize professional inspection committee meetings and take minutes as required;Professional and Administrative Services:- Provide technical support to the Assistant Director's coaching activities: patient management plan feedback tools, practice guides and standards, workgroups, support for members in difficulty, mentoring and coaching programs;- Maintains and files documents, including: procedure manuals, documentation and professional references- Processes general internal and external management correspondence as well as various reports, documents, articles and texts produced by management;- Carry out the logistical organization of management meetings;- Performs receptionist duties as required;Translated with www.DeepL.com/Translator (free version)Qualifications- Professional diploma in secretarial studies;- Minimum of three (3) years of secretarial and customer service experience;- Excellent knowledge of computer tools, including the use of a database and the Office 365 suite;- Good knowledge of pharmacy and the health care field, an asset;- Strong concern for quality and accuracy;- Autonomy and organizational skills;- Great discretion, tact and diplomacy in dealing with customers;- Excellent command of French, both oral and written;- Ability to communicate in English.;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you !Human forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Mississauga, Ontario
      • Permanent
      Job DescriptionWe are looking for Electrician position, Reporting to the Electrical and Instrumentation Supervisor. It  will start with a day shift and move to continental & rotational shift.Job Responsibilities• Troubleshoot, diagnose, maintain and repair industrial, electrical and electronic control systems and other related devices• Assist in the inspection, testing, adjusting and evaluation of new systems and ensure they conform to company and industry standards•Coordinates weekly and shutdown maintenance planning and scheduling of reactive and preventive work• In collaboration with end users, ensures availability of equipment and facilities• Leads the work order process from initiation to close• Prepares parts lists, SOP's and work order kits for planned jobs• Provide technical support for Production and Maintenance• Support divisional and corporate objectives including health & safety, productivity, continuous improvement, innovation, quality, waste and 5S Qualifications• Post-secondary education in an electrical, electronics or instrumentation program with 309A or 442A Electrical Certification• 2 years of work experience preferably in a manufacturing environment• Proven experience with Allen Bradley PLCs, Siemens/Moore DCS, AC and DC drive systems and some Autocad experience is preferred• 1-2 years of Maintenance Planning experience• Good understanding of maintenance and reliability processes and tools• Excellent interpersonal skills and the ability to work as part of a team• Strong analytical and organizational skills• Proficient in Microsoft Office applications and knowledge of SAP and CMMS is an asset• Available to work overtime as required
      Job DescriptionWe are looking for Electrician position, Reporting to the Electrical and Instrumentation Supervisor. It  will start with a day shift and move to continental & rotational shift.Job Responsibilities• Troubleshoot, diagnose, maintain and repair industrial, electrical and electronic control systems and other related devices• Assist in the inspection, testing, adjusting and evaluation of new systems and ensure they conform to company and industry standards•Coordinates weekly and shutdown maintenance planning and scheduling of reactive and preventive work• In collaboration with end users, ensures availability of equipment and facilities• Leads the work order process from initiation to close• Prepares parts lists, SOP's and work order kits for planned jobs• Provide technical support for Production and Maintenance• Support divisional and corporate objectives including health & safety, productivity, continuous improvement, innovation, quality, waste and 5S Qualifications• Post-secondary education in an electrical, electronics or instrumentation program with 309A or 442A Electrical Certification• 2 years of work experience preferably in a manufacturing environment• Proven experience with Allen Bradley PLCs, Siemens/Moore DCS, AC and DC drive systems and some Autocad experience is preferred• 1-2 years of Maintenance Planning experience• Good understanding of maintenance and reliability processes and tools• Excellent interpersonal skills and the ability to work as part of a team• Strong analytical and organizational skills• Proficient in Microsoft Office applications and knowledge of SAP and CMMS is an asset• Available to work overtime as required
      • Montréal, Québec
      • Permanent
      Cloud System Administrator Looking for a new challenge as a Cloud System Administrator in the Montreal area? Would you like to join an international company specializing in business process optimization? Are you looking for a flexible position where you can work on multiple projects and work in a cloud-based environment? You meet most of these criteria: •Ability to find solutions to complex problems and learn quickly and independently.•Be able to quickly familiarize yourself with and master the administrative interface of different products.•Ability to listen and analyze needs, popularize and communicate ideas and technical concepts in a clear and adapted way to the interlocutor;•Bilingual (oral and written) English and French Your main tasks: •Installation and administration of Windows and Linux servers at the operating system level.•Installation and administration of Active Directory, DNS, DHCP, and network policy.•Installation of firewalls, tunnels and wireless networks.•Administer and support cloud infrastructure (AWS - GCP and Azure).•Ensure prompt follow-up and support to customers and internal teams•Manage different systems (MDM, file server, VPN, Google apps, and others).•Analyze the needs of the company and make recommendations on future strategic choices.•Manage the internal network as well as physical equipment.•Configure and manage system backups.•Diagnose router and network connection problems and make necessary recommendations.•Perform computer security operations such as encrypting data, installing 2FA, and creating secure connections with web services.•Analyze problems, participate in the search for solutions and develop new ways of doing things. You have:•DEC or AEC in computer science or DEP in technical support •A minimum of 5 years of experience in a related role.•Good knowledge of systems administration (Windows, Linux at the operating system level)•Experience in cloud server administration, Cloud Infrastructure (AWS - GCP and Azure).•Experience with Active Directory, DNS, DHCP and Network Policy Good knowledge of network administration (Security, Firewall, Tunnels, Wireless, etc.) You are looking for an environment that offers: •Large-scale environment •State-of-the-art technologies•A new challenge as a computer technician in the Montreal area•Flexibility Teleworking •A more than competitive salary + Bonus•Insurance Program•RRSAs•Multiple opportunities for career advancement •Cellular and Laptop provided Don't waste another minute! Send us your resume today to apply for this challenging position as a Cloud System Administrator in the Montreal area. Please contact us at isabelle.gauthier@randstad.caAdvantages•Large-scale environment •State-of-the-art technologies•A new challenge as a computer technician in the Montreal area•Flexibility Teleworking •A more than competitive salary + Bonus•Insurance Program•RRSAs•Multiple opportunities for career advancement •Cellular and Laptop provided Responsibilities•Installation and administration of Windows and Linux servers at the operating system level.•Installation and administration of Active Directory, DNS, DHCP, and network policy.•Installation of firewalls, tunnels and wireless networks.•Administer and support cloud infrastructure (AWS - GCP and Azure).•Ensure prompt follow-up and support to customers and internal teams•Manage different systems (MDM, file server, VPN, Google apps, and others).•Analyze the needs of the company and make recommendations on future strategic choices.•Manage the internal network as well as physical equipment.•Configure and manage system backups.•Diagnose router and network connection problems and make necessary recommendations.•Perform computer security operations such as encrypting data, installing 2FA, and creating secure connections with web services.•Analyze problems, participate in the search for solutions and develop new ways of doing things.Qualifications•DEC or AEC in computer science or DEP in technical support •A minimum of 5 years of experience in a related role.•Good knowledge of systems administration (Windows, Linux at the operating system level)•Experience in cloud server administration, Cloud Infrastructure (AWS - GCP and Azure).•Experience with Active Directory, DNS, DHCP and Network Policy Good knowledge of network administration (Security, Firewall, Tunnels, Wireless, etc.) SummaryDon't waste another minute! Send us your resume today to apply for this challenging position as a Cloud System Administrator in the Montreal area. Please contact us at isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Cloud System Administrator Looking for a new challenge as a Cloud System Administrator in the Montreal area? Would you like to join an international company specializing in business process optimization? Are you looking for a flexible position where you can work on multiple projects and work in a cloud-based environment? You meet most of these criteria: •Ability to find solutions to complex problems and learn quickly and independently.•Be able to quickly familiarize yourself with and master the administrative interface of different products.•Ability to listen and analyze needs, popularize and communicate ideas and technical concepts in a clear and adapted way to the interlocutor;•Bilingual (oral and written) English and French Your main tasks: •Installation and administration of Windows and Linux servers at the operating system level.•Installation and administration of Active Directory, DNS, DHCP, and network policy.•Installation of firewalls, tunnels and wireless networks.•Administer and support cloud infrastructure (AWS - GCP and Azure).•Ensure prompt follow-up and support to customers and internal teams•Manage different systems (MDM, file server, VPN, Google apps, and others).•Analyze the needs of the company and make recommendations on future strategic choices.•Manage the internal network as well as physical equipment.•Configure and manage system backups.•Diagnose router and network connection problems and make necessary recommendations.•Perform computer security operations such as encrypting data, installing 2FA, and creating secure connections with web services.•Analyze problems, participate in the search for solutions and develop new ways of doing things. You have:•DEC or AEC in computer science or DEP in technical support •A minimum of 5 years of experience in a related role.•Good knowledge of systems administration (Windows, Linux at the operating system level)•Experience in cloud server administration, Cloud Infrastructure (AWS - GCP and Azure).•Experience with Active Directory, DNS, DHCP and Network Policy Good knowledge of network administration (Security, Firewall, Tunnels, Wireless, etc.) You are looking for an environment that offers: •Large-scale environment •State-of-the-art technologies•A new challenge as a computer technician in the Montreal area•Flexibility Teleworking •A more than competitive salary + Bonus•Insurance Program•RRSAs•Multiple opportunities for career advancement •Cellular and Laptop provided Don't waste another minute! Send us your resume today to apply for this challenging position as a Cloud System Administrator in the Montreal area. Please contact us at isabelle.gauthier@randstad.caAdvantages•Large-scale environment •State-of-the-art technologies•A new challenge as a computer technician in the Montreal area•Flexibility Teleworking •A more than competitive salary + Bonus•Insurance Program•RRSAs•Multiple opportunities for career advancement •Cellular and Laptop provided Responsibilities•Installation and administration of Windows and Linux servers at the operating system level.•Installation and administration of Active Directory, DNS, DHCP, and network policy.•Installation of firewalls, tunnels and wireless networks.•Administer and support cloud infrastructure (AWS - GCP and Azure).•Ensure prompt follow-up and support to customers and internal teams•Manage different systems (MDM, file server, VPN, Google apps, and others).•Analyze the needs of the company and make recommendations on future strategic choices.•Manage the internal network as well as physical equipment.•Configure and manage system backups.•Diagnose router and network connection problems and make necessary recommendations.•Perform computer security operations such as encrypting data, installing 2FA, and creating secure connections with web services.•Analyze problems, participate in the search for solutions and develop new ways of doing things.Qualifications•DEC or AEC in computer science or DEP in technical support •A minimum of 5 years of experience in a related role.•Good knowledge of systems administration (Windows, Linux at the operating system level)•Experience in cloud server administration, Cloud Infrastructure (AWS - GCP and Azure).•Experience with Active Directory, DNS, DHCP and Network Policy Good knowledge of network administration (Security, Firewall, Tunnels, Wireless, etc.) SummaryDon't waste another minute! Send us your resume today to apply for this challenging position as a Cloud System Administrator in the Montreal area. Please contact us at isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Nepean, Ontario
      • Permanent
      Our Industry Leading, International client seeks to hire a Tier-3 Software Support Manager.This Manager will lead a team of 5 to 7 software support engineers (developers) who are responsible for supporting our client's software coast to coast in Canada. The team is the third level support, responsible for software related issues.: development, debugging, and troubleshooting. You must be passionate, driven, willing to work extended hours to get the job done, and have a sense of urgency.You must also posses:- Great organizational skills- Ability to understand technical issues at a high level for purposes of identifying root cause/trends and communicating with the client- Good client relationship skills- 3+ years of experience as a lead/manager in support type environment- Located in Ottawa Monday through Friday - Comfortable with working later hours/weekends as needed to support clientLastly, you must be eligible for a Government of Canada Security Clearance (having lived in Canada for the past 5 years).AdvantagesCandidates must possess the ability to obtain Government of Canada Reliability (level 1) Security Clearance.ResponsibilitiesThe Software Support Manager will work with other management staff to determine and implement technical needs and priorities. The Support Manager will be responsible for maintaining a dynamic knowledge base of technical solution to ensure that the project is efficient and productive. The Support Manager position will assume managing people, processes, and customer escalations. Due to the nature of our business and managing a geographically distributed team and supporting our clients 24x7x365, this position will require some after hours and weekend work. As the Software Support Manager within the organization you will be required to provide ongoing support to our customers while ensuring all production defects are addressed, evaluated and fixed within established SLAs and to client satisfactory. Your roles and responsibilities will include but are no limited to: •Managing support team’s day-to-day functions•Responding to escalated customer support issues•Implementing customer support processes to enhance customer satisfaction•Formulating and revising customer support policies and promote their implementation•Informing the team of all new information related to products, procedures, and trends•Assessing support statistics and preparing detailed reports on the findings•Interviewing and hiring new employees•Overseeing and evaluating the team's ongoing training efforts•Delivering performance evaluations and following the disciplinary process according to company policy•Training subordinate and management staff•Providing guidance for problems and questions•Participating in business meetingsQualificationsThe ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff. •General Requirements oThe ideal candidate will have to lead and manage the support team to build and promote a culture of service excellence. oDetail-oriented with effective time management, organizational and problem-solving skillsoAbility to work independently (self-starter) and as a member of various teams or committeesoAlignment with our company's values•Technical RequirementsoTechnical experience and ability to write code oUnderstanding the products and troubleshoot problems reported by customers and partners to identify technical issues•Communication Requirements oMust have the ability to work collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives. oAct as a customer advocate while representing their needs within internal product/R&D teamsoAct as liaison between technical support team, cross functional departments and engineering staffoWorks directly with the customer to suggest improvements to the environment of the installed products•Management RequirementsoMust have excellent leadership and communication skills with an ability to manage a team and the ability to lead and influence othersoWhere necessary, lead and engage cross-functional teams, domestically and/or regionally, to share and engage technical expertise and experience, to support the timely delivery of business and customer needsoManage your team’s performance to ensure all KPIs and Service Level Agreements are metoBuild strong technical experience and capability within the teamoWork with offsite team management to ensure proper handovers at the end of the shiftoEstablish productivity and performance metrics and ensure that they are achieved•KPI RequirementsoDevelop and deliver key initiatives to improve business processes and customer service delivery oIdentify, implement, and measure support and business-related metricsoAdherence to established SLAsoDesign, develop and implement processes to support and enhance the technical support function•Status Reporting and Training Requirements oRecord and document all issues related to customers within established process guidelines oAwareness of Customer business priorities & key events will be key to successoProvides proactive Issue Status updates to required stakeholderSummaryCandidates must possess the ability to obtain Government of Canada Reliability (level 1) Security Clearance.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our Industry Leading, International client seeks to hire a Tier-3 Software Support Manager.This Manager will lead a team of 5 to 7 software support engineers (developers) who are responsible for supporting our client's software coast to coast in Canada. The team is the third level support, responsible for software related issues.: development, debugging, and troubleshooting. You must be passionate, driven, willing to work extended hours to get the job done, and have a sense of urgency.You must also posses:- Great organizational skills- Ability to understand technical issues at a high level for purposes of identifying root cause/trends and communicating with the client- Good client relationship skills- 3+ years of experience as a lead/manager in support type environment- Located in Ottawa Monday through Friday - Comfortable with working later hours/weekends as needed to support clientLastly, you must be eligible for a Government of Canada Security Clearance (having lived in Canada for the past 5 years).AdvantagesCandidates must possess the ability to obtain Government of Canada Reliability (level 1) Security Clearance.ResponsibilitiesThe Software Support Manager will work with other management staff to determine and implement technical needs and priorities. The Support Manager will be responsible for maintaining a dynamic knowledge base of technical solution to ensure that the project is efficient and productive. The Support Manager position will assume managing people, processes, and customer escalations. Due to the nature of our business and managing a geographically distributed team and supporting our clients 24x7x365, this position will require some after hours and weekend work. As the Software Support Manager within the organization you will be required to provide ongoing support to our customers while ensuring all production defects are addressed, evaluated and fixed within established SLAs and to client satisfactory. Your roles and responsibilities will include but are no limited to: •Managing support team’s day-to-day functions•Responding to escalated customer support issues•Implementing customer support processes to enhance customer satisfaction•Formulating and revising customer support policies and promote their implementation•Informing the team of all new information related to products, procedures, and trends•Assessing support statistics and preparing detailed reports on the findings•Interviewing and hiring new employees•Overseeing and evaluating the team's ongoing training efforts•Delivering performance evaluations and following the disciplinary process according to company policy•Training subordinate and management staff•Providing guidance for problems and questions•Participating in business meetingsQualificationsThe ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff. •General Requirements oThe ideal candidate will have to lead and manage the support team to build and promote a culture of service excellence. oDetail-oriented with effective time management, organizational and problem-solving skillsoAbility to work independently (self-starter) and as a member of various teams or committeesoAlignment with our company's values•Technical RequirementsoTechnical experience and ability to write code oUnderstanding the products and troubleshoot problems reported by customers and partners to identify technical issues•Communication Requirements oMust have the ability to work collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives. oAct as a customer advocate while representing their needs within internal product/R&D teamsoAct as liaison between technical support team, cross functional departments and engineering staffoWorks directly with the customer to suggest improvements to the environment of the installed products•Management RequirementsoMust have excellent leadership and communication skills with an ability to manage a team and the ability to lead and influence othersoWhere necessary, lead and engage cross-functional teams, domestically and/or regionally, to share and engage technical expertise and experience, to support the timely delivery of business and customer needsoManage your team’s performance to ensure all KPIs and Service Level Agreements are metoBuild strong technical experience and capability within the teamoWork with offsite team management to ensure proper handovers at the end of the shiftoEstablish productivity and performance metrics and ensure that they are achieved•KPI RequirementsoDevelop and deliver key initiatives to improve business processes and customer service delivery oIdentify, implement, and measure support and business-related metricsoAdherence to established SLAsoDesign, develop and implement processes to support and enhance the technical support function•Status Reporting and Training Requirements oRecord and document all issues related to customers within established process guidelines oAwareness of Customer business priorities & key events will be key to successoProvides proactive Issue Status updates to required stakeholderSummaryCandidates must possess the ability to obtain Government of Canada Reliability (level 1) Security Clearance.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Ottawa, Ontario
      • Permanent
      Microsoft Cloud Consultant -***100% Remote******Can be located anywhere in Canada ***Microsoft Cloud Consultant Looking for a Technical Consultant with hands on expertise on Microsoft Azure AD to join our Professional Services team.Join the team of talented engineers, marketers and sales experts. A fast-growing solution provider focused on cybersecurity - specifically on the increasingly fundamental area of Identity and Access Management (IAM). Working with industry-leading technology vendors, distributes, integrates and offers unique on-premises and cloud-based solutions that address password vulnerabilities and solve the issues related to one simple question: who is accessing your data. With the increased demand for strong authentication and Identity Management solutions, our company has seen significant growth in recent years, and we are looking for motivated individuals to join our team of security experts. Job DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)Skills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, This is a customer facing position which requires strong presentation and communication skills, ability to work under pressure and under tight timelines, and good problem-solving abilities. We are looking for candidates with growth potential, eager to learn and who can demonstrate their abilities and motivation to contribute in a fast-pace environment.AdvantagesWhy you want this job:- Live and work in Ottawa, our nation's capital- Be part of a fast-growing organization- 5-10% bonus-inflation index every year (average of 3-4%)ResponsibilitiesJob DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)QualificationsSkills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, SummaryMicrosoft Cloud Consultant -***100% Remote******Can be located anywhere in Canada , however, Ottawa preferred. ***Microsoft Cloud Consultant Looking for a Technical Consultant with hands on expertise on Microsoft Azure AD to join our Professional Services team.Join the team of talented engineers, marketers and sales experts. A fast-growing solution provider focused on cybersecurity - specifically on the increasingly fundamental area of Identity and Access Management (IAM). Working with industry-leading technology vendors, distributes, integrates and offers unique on-premises and cloud-based solutions that address password vulnerabilities and solve the issues related to one simple question: who is accessing your data. With the increased demand for strong authentication and Identity Management solutions, our company has seen significant growth in recent years, and we are looking for motivated individuals to join our team of security experts. Job DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)Skills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, This is a customer facing position which requires strong presentation and communication skills, ability to work under pressure and under tight timelines, and good problem-solving abilities. We are looking for candidates with growth potential, eager to learn and who can demonstrate their abilities and motivation to contribute in a fast-pace environment.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Microsoft Cloud Consultant -***100% Remote******Can be located anywhere in Canada ***Microsoft Cloud Consultant Looking for a Technical Consultant with hands on expertise on Microsoft Azure AD to join our Professional Services team.Join the team of talented engineers, marketers and sales experts. A fast-growing solution provider focused on cybersecurity - specifically on the increasingly fundamental area of Identity and Access Management (IAM). Working with industry-leading technology vendors, distributes, integrates and offers unique on-premises and cloud-based solutions that address password vulnerabilities and solve the issues related to one simple question: who is accessing your data. With the increased demand for strong authentication and Identity Management solutions, our company has seen significant growth in recent years, and we are looking for motivated individuals to join our team of security experts. Job DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)Skills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, This is a customer facing position which requires strong presentation and communication skills, ability to work under pressure and under tight timelines, and good problem-solving abilities. We are looking for candidates with growth potential, eager to learn and who can demonstrate their abilities and motivation to contribute in a fast-pace environment.AdvantagesWhy you want this job:- Live and work in Ottawa, our nation's capital- Be part of a fast-growing organization- 5-10% bonus-inflation index every year (average of 3-4%)ResponsibilitiesJob DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)QualificationsSkills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, SummaryMicrosoft Cloud Consultant -***100% Remote******Can be located anywhere in Canada , however, Ottawa preferred. ***Microsoft Cloud Consultant Looking for a Technical Consultant with hands on expertise on Microsoft Azure AD to join our Professional Services team.Join the team of talented engineers, marketers and sales experts. A fast-growing solution provider focused on cybersecurity - specifically on the increasingly fundamental area of Identity and Access Management (IAM). Working with industry-leading technology vendors, distributes, integrates and offers unique on-premises and cloud-based solutions that address password vulnerabilities and solve the issues related to one simple question: who is accessing your data. With the increased demand for strong authentication and Identity Management solutions, our company has seen significant growth in recent years, and we are looking for motivated individuals to join our team of security experts. Job DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)Skills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, This is a customer facing position which requires strong presentation and communication skills, ability to work under pressure and under tight timelines, and good problem-solving abilities. We are looking for candidates with growth potential, eager to learn and who can demonstrate their abilities and motivation to contribute in a fast-pace environment.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      Responsibilities:Conducts business analysis at varying levels of projects and phases of project to assess clients' business problems or opportunities; document the business requirements that makes sense to both Business and IT.Perform day-to-day tracking, reporting, and facilitation of issue resolution and risks for all data service applications.Ensure defined Change Management Process is followed for any change from agreed upon scope, schedule, or quality.Provide technical support on the platform and data management processes related to solution architecture and incoming and outgoing data integration.Develop and modify the infrastructure and architecture of the platform, from model management to data integration.Advise and provide support to data managers, other system owners and to the databasemanagement technical staff.Work with Application support vendors, users, and source system experts to establish datagovernance, and resolve any data quality issues or technical problems related to dataintegration.Create test strategies and test plans to ensure data integrity, accuracy and completeness.Coordinate and participate in discussions with the business and Solution Architect regarding any changes required to business and/or system requirements.Assist project leads with project issues and risk, milestone tracking, work coordination, etc. Excellent Communication, Power BI, Data Visualization, SSAS Cube + ETLQualification Requirements:Bachelor’s degree in Computer Science, Information Systems, or related degree.Minimum of 10 years Business Intelligence Solution Design experience in a multi-platform IT environment and in business process improvement.Expert in Advanced Analytics - Power BI / Data Visualization / UI/UX designExpert MS Data Platform: SSIS, SSAS, SSRS / SharePoint / Power APP / Power AutomateExpert in SQL Server Database including Stored Procedures, Functions, and optimizing execution plansSolid experience Building and maintaining Data Warehouse / Tabular Models / CubeSolid experience MS Excel including Macros and VB scripts.Solid understanding of Kimball’s Data Warehousing architectureExperience in supporting and managing other Business applications.Excellent analytical and problem solving skills.In depth knowledge of everything related to data, data profiling, and data integration.Experience in vendor management and fostering effective partnerships with vendors.Excellent interpersonal, written and verbal communication skills; ability to determine client needs and explain technical concepts to non-technical and technical audiences. Advantages3 weeks vacationHybrid Work CultureCompetitive medical and dental plan. 80% coverage Employee United Purchase Plan (EUPPResponsibilitiesBachelor’s degree in Computer Science, Information Systems, or related degree.Minimum of 10 years Business Intelligence Solution Design experience in a multi-platform IT environment and in business process improvement.Expert in Advanced Analytics - Power BI / Data Visualization / UI/UX designExpert MS Data Platform: SSIS, SSAS, SSRS / SharePoint / Power APP / Power AutomateExpert in SQL Server Database including Stored Procedures, Functions, and optimizing execution plansSolid experience Building and maintaining Data Warehouse / Tabular Models / CubeSolid experience MS Excel including Macros and VB scripts.Solid understanding of Kimball’s Data Warehousing architectureExperience in supporting and managing other Business applications.Excellent analytical and problem solving skills.In depth knowledge of everything related to data, data profiling, and data integration.Experience in vendor management and fostering effective partnerships with vendors.Excellent interpersonal, written and verbal communication skills; ability to determine client needs and explain technical concepts to non-technical and technical audiences.QualificationsBachelor’s degree in Computer Science, Information Systems, or related degree.Minimum of 10 years Business Intelligence Solution Design experience in a multi-platform IT environment and in business process improvement.Expert in Advanced Analytics - Power BI / Data Visualization / UI/UX designExpert MS Data Platform: SSIS, SSAS, SSRS / SharePoint / Power APP / Power AutomateExpert in SQL Server Database including Stored Procedures, Functions, and optimizing execution plansSolid experience Building and maintaining Data Warehouse / Tabular Models / CubeSolid experience MS Excel including Macros and VB scripts.Solid understanding of Kimball’s Data Warehousing architectureExperience in supporting and managing other Business applications.Excellent analytical and problem solving skills.In depth knowledge of everything related to data, data profiling, and data integration.Experience in vendor management and fostering effective partnerships with vendors.Excellent interpersonal, written and verbal communication skills; ability to determine client needs and explain technical concepts to non-technical and technical audiences. SummaryResponsibilities:Conducts business analysis at varying levels of projects and phases of project to assess clients' business problems or opportunities; document the business requirements that makes sense to both Business and IT.Perform day-to-day tracking, reporting, and facilitation of issue resolution and risks for all data service applications.Ensure defined Change Management Process is followed for any change from agreed upon scope, schedule, or quality.Provide technical support on the platform and data management processes related to solution architecture and incoming and outgoing data integration.Develop and modify the infrastructure and architecture of the platform, from model management to data integration.Advise and provide support to data managers, other system owners and to the databasemanagement technical staff.Work with Application support vendors, users, and source system experts to establish datagovernance, and resolve any data quality issues or technical problems related to dataRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Responsibilities:Conducts business analysis at varying levels of projects and phases of project to assess clients' business problems or opportunities; document the business requirements that makes sense to both Business and IT.Perform day-to-day tracking, reporting, and facilitation of issue resolution and risks for all data service applications.Ensure defined Change Management Process is followed for any change from agreed upon scope, schedule, or quality.Provide technical support on the platform and data management processes related to solution architecture and incoming and outgoing data integration.Develop and modify the infrastructure and architecture of the platform, from model management to data integration.Advise and provide support to data managers, other system owners and to the databasemanagement technical staff.Work with Application support vendors, users, and source system experts to establish datagovernance, and resolve any data quality issues or technical problems related to dataintegration.Create test strategies and test plans to ensure data integrity, accuracy and completeness.Coordinate and participate in discussions with the business and Solution Architect regarding any changes required to business and/or system requirements.Assist project leads with project issues and risk, milestone tracking, work coordination, etc. Excellent Communication, Power BI, Data Visualization, SSAS Cube + ETLQualification Requirements:Bachelor’s degree in Computer Science, Information Systems, or related degree.Minimum of 10 years Business Intelligence Solution Design experience in a multi-platform IT environment and in business process improvement.Expert in Advanced Analytics - Power BI / Data Visualization / UI/UX designExpert MS Data Platform: SSIS, SSAS, SSRS / SharePoint / Power APP / Power AutomateExpert in SQL Server Database including Stored Procedures, Functions, and optimizing execution plansSolid experience Building and maintaining Data Warehouse / Tabular Models / CubeSolid experience MS Excel including Macros and VB scripts.Solid understanding of Kimball’s Data Warehousing architectureExperience in supporting and managing other Business applications.Excellent analytical and problem solving skills.In depth knowledge of everything related to data, data profiling, and data integration.Experience in vendor management and fostering effective partnerships with vendors.Excellent interpersonal, written and verbal communication skills; ability to determine client needs and explain technical concepts to non-technical and technical audiences. Advantages3 weeks vacationHybrid Work CultureCompetitive medical and dental plan. 80% coverage Employee United Purchase Plan (EUPPResponsibilitiesBachelor’s degree in Computer Science, Information Systems, or related degree.Minimum of 10 years Business Intelligence Solution Design experience in a multi-platform IT environment and in business process improvement.Expert in Advanced Analytics - Power BI / Data Visualization / UI/UX designExpert MS Data Platform: SSIS, SSAS, SSRS / SharePoint / Power APP / Power AutomateExpert in SQL Server Database including Stored Procedures, Functions, and optimizing execution plansSolid experience Building and maintaining Data Warehouse / Tabular Models / CubeSolid experience MS Excel including Macros and VB scripts.Solid understanding of Kimball’s Data Warehousing architectureExperience in supporting and managing other Business applications.Excellent analytical and problem solving skills.In depth knowledge of everything related to data, data profiling, and data integration.Experience in vendor management and fostering effective partnerships with vendors.Excellent interpersonal, written and verbal communication skills; ability to determine client needs and explain technical concepts to non-technical and technical audiences.QualificationsBachelor’s degree in Computer Science, Information Systems, or related degree.Minimum of 10 years Business Intelligence Solution Design experience in a multi-platform IT environment and in business process improvement.Expert in Advanced Analytics - Power BI / Data Visualization / UI/UX designExpert MS Data Platform: SSIS, SSAS, SSRS / SharePoint / Power APP / Power AutomateExpert in SQL Server Database including Stored Procedures, Functions, and optimizing execution plansSolid experience Building and maintaining Data Warehouse / Tabular Models / CubeSolid experience MS Excel including Macros and VB scripts.Solid understanding of Kimball’s Data Warehousing architectureExperience in supporting and managing other Business applications.Excellent analytical and problem solving skills.In depth knowledge of everything related to data, data profiling, and data integration.Experience in vendor management and fostering effective partnerships with vendors.Excellent interpersonal, written and verbal communication skills; ability to determine client needs and explain technical concepts to non-technical and technical audiences. SummaryResponsibilities:Conducts business analysis at varying levels of projects and phases of project to assess clients' business problems or opportunities; document the business requirements that makes sense to both Business and IT.Perform day-to-day tracking, reporting, and facilitation of issue resolution and risks for all data service applications.Ensure defined Change Management Process is followed for any change from agreed upon scope, schedule, or quality.Provide technical support on the platform and data management processes related to solution architecture and incoming and outgoing data integration.Develop and modify the infrastructure and architecture of the platform, from model management to data integration.Advise and provide support to data managers, other system owners and to the databasemanagement technical staff.Work with Application support vendors, users, and source system experts to establish datagovernance, and resolve any data quality issues or technical problems related to dataRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Trenton, Ontario
      • Permanent
      Job DescriptionWe are looking for Electrician position, Reporting to the Electrical and Instrumentation Supervisor. Why Cascades?Competitive compensation -  35.37/hr with a wide range of attractive benefits and profit sharing schemStraight day shift (8am - 4:30pm)Call coverage ; One weekend in seven.Five floaters after 600 hrs. Boot allowance etcDynamic mandates with great potential for professional growthMentoring with experienced professionalsThe possibility of working in a large multinationalA workplace of the future where we build a greener worldJob Responsibilities• Troubleshoot, diagnose, maintain and repair industrial, electrical and electronic control systems and other related devices• Assist in the inspection, testing, adjusting and evaluation of new systems and ensure they conform to company and industry standards• Execute preventative maintenance activities including troubleshooting and repairs to all production equipment and systems in a timely manner• Utilize the computerized maintenance management system for processing work orders, PM’s and updating the equipment databases• Provide technical support for Production and Maintenance• Support divisional and corporate objectives including health & safety, productivity, continuous improvement, innovation, quality, waste and 5SQualificationsPost-secondary education in an electrical, electronics or instrumentation program with 309A or 442A Electrical Certification• 2 years of work experience preferably in a manufacturing environment• Proven experience with Allen Bradley PLCs, Siemens/Moore DCS, AC and DC drive systems and some Autocad experience is preferred• Exceptional troubleshooting and technical skills• Energetic and enthusiastic approach with the ability to work as part of an interdisciplinary team• Excellent communication, interpersonal and organizational skills• Knowledgeable of the Occupational Health and Safety Act and possesses a strong safety focus• Proficient in Microsoft Office applications and maintenance management software• Available and flexible to work in a fast paced environment, be self-driven to meet or exceed targets and work a flexible schedule that includes planned, unplanned and on-call shifts#revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About CascadesBeing part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more that 90 business units located in North America and Europe
      Job DescriptionWe are looking for Electrician position, Reporting to the Electrical and Instrumentation Supervisor. Why Cascades?Competitive compensation -  35.37/hr with a wide range of attractive benefits and profit sharing schemStraight day shift (8am - 4:30pm)Call coverage ; One weekend in seven.Five floaters after 600 hrs. Boot allowance etcDynamic mandates with great potential for professional growthMentoring with experienced professionalsThe possibility of working in a large multinationalA workplace of the future where we build a greener worldJob Responsibilities• Troubleshoot, diagnose, maintain and repair industrial, electrical and electronic control systems and other related devices• Assist in the inspection, testing, adjusting and evaluation of new systems and ensure they conform to company and industry standards• Execute preventative maintenance activities including troubleshooting and repairs to all production equipment and systems in a timely manner• Utilize the computerized maintenance management system for processing work orders, PM’s and updating the equipment databases• Provide technical support for Production and Maintenance• Support divisional and corporate objectives including health & safety, productivity, continuous improvement, innovation, quality, waste and 5SQualificationsPost-secondary education in an electrical, electronics or instrumentation program with 309A or 442A Electrical Certification• 2 years of work experience preferably in a manufacturing environment• Proven experience with Allen Bradley PLCs, Siemens/Moore DCS, AC and DC drive systems and some Autocad experience is preferred• Exceptional troubleshooting and technical skills• Energetic and enthusiastic approach with the ability to work as part of an interdisciplinary team• Excellent communication, interpersonal and organizational skills• Knowledgeable of the Occupational Health and Safety Act and possesses a strong safety focus• Proficient in Microsoft Office applications and maintenance management software• Available and flexible to work in a fast paced environment, be self-driven to meet or exceed targets and work a flexible schedule that includes planned, unplanned and on-call shifts#revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About CascadesBeing part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more that 90 business units located in North America and Europe
      • St. Helens
      • Permanent
      Your challenge! Reporting to the Production manager, the Process Lead is part of a 3 person supervisory team over one production unit (paper machine). The process lead, is responsible for maintaining centerlines, assisting hourly employees with technical issues and developing and overseeing all process improvements as well as engineering projects aimed at improving the process. Position requires great leadership and coaching aptitudes as well as successfully managing and implementing change.Individual responsibilities Provide process technical support in the paper mill in solving day-to-day problemsConduct continuous improvement projects in quality, productivity, and cost by using scientific and statistical methodsSupport the team in preventative and predictive maintenance work through innovative projects in engineering.Manage capital projects and engineering projects with funding and withoutWork within teams to utilize best manufacturing engineering practices to support innovative solutionsDevelopment position for future growth in other leadership rolesTechnica Competencies Five to seven years of manufacturing engineering experience in both process and projects or relavant work experienceProven track record of delivering projects on time and on budgetAbility to influence and engage employees to support change and engineering processes to improve the operationsAdditional Experience experience working on tissue machinesprevious experience in change management experience in a Paper Mill manufacturing environmentBenefits of working at Cascades Excellent company-paid benefitsWorking with a dedicated and passionate team of leadersStrong Company CultureProfit sharing and 401K OptionsWorking for a company with a strong focus on sustainability and greener initiativesHuge Career Advancement OpportunitiesPPE Allowance Core competencies defined for this jobPlanning and organizingAdvisory roleAccountabilityRigourAutonomyContinuous improvement#revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men.About CascadesBeing part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery.Join 12,000 women and men working in a network of more that 90 business units located in North America and Europe. 
      Your challenge! Reporting to the Production manager, the Process Lead is part of a 3 person supervisory team over one production unit (paper machine). The process lead, is responsible for maintaining centerlines, assisting hourly employees with technical issues and developing and overseeing all process improvements as well as engineering projects aimed at improving the process. Position requires great leadership and coaching aptitudes as well as successfully managing and implementing change.Individual responsibilities Provide process technical support in the paper mill in solving day-to-day problemsConduct continuous improvement projects in quality, productivity, and cost by using scientific and statistical methodsSupport the team in preventative and predictive maintenance work through innovative projects in engineering.Manage capital projects and engineering projects with funding and withoutWork within teams to utilize best manufacturing engineering practices to support innovative solutionsDevelopment position for future growth in other leadership rolesTechnica Competencies Five to seven years of manufacturing engineering experience in both process and projects or relavant work experienceProven track record of delivering projects on time and on budgetAbility to influence and engage employees to support change and engineering processes to improve the operationsAdditional Experience experience working on tissue machinesprevious experience in change management experience in a Paper Mill manufacturing environmentBenefits of working at Cascades Excellent company-paid benefitsWorking with a dedicated and passionate team of leadersStrong Company CultureProfit sharing and 401K OptionsWorking for a company with a strong focus on sustainability and greener initiativesHuge Career Advancement OpportunitiesPPE Allowance Core competencies defined for this jobPlanning and organizingAdvisory roleAccountabilityRigourAutonomyContinuous improvement#revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men.About CascadesBeing part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery.Join 12,000 women and men working in a network of more that 90 business units located in North America and Europe. 
      • Montréal, Québec
      • Permanent
      Are you a system administrator based in the greater Montreal area with more than 3 years of experience? As an IT Manager, would you like to ensure the maintenance and proper functioning of a computer park of more than 300 users and professional accountants, divided over 8 sites? Do you always offer exceptional service to users? If so, this opportunity is for you!AdvantagesWhy do you want to get this IT Manager job:•Group insurance paid at 50% by the employer;•Competitive salary;•Telework possible;•Annual quality of life program;•VRSP program;•PAAE.ResponsibilitiesReporting to the General Manager, the incumbent based in Montreal will be responsible for:•Contribute to the evolution of the company's multi-site network architecture;•Ensure the reliability, efficiency, performance and security of the IT infrastructure;•Ensure the configuration, analysis, updates and resolution of network and server alerts;•Provide technical support at all levels to business users;•Manage the life cycle of the IT equipment;•Target and address opportunities with realistic solutions and associated costs.QualificationsTo excel in this role, you will need the following technical knowledge:•3 years of minimum experience as a system administrator / IT asset management;•Knowledge and agility with M365;•Ease of automation and scripting with PowerShell;•Network and firewall level experience (Cisco, Fortinet);•Experience with Veeam and relief sites;•BD SQL troubleshooting;•Knowledge of DELL servers (an asset);•Knowledge of VOIP telephony (an asset).You will also need to have the following skills:•Bilingual (French and functional English);•Demonstrate solid autonomy;•Hold a valid driver's license.SummaryThank you for applying for this position as IT Manager. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a system administrator based in the greater Montreal area with more than 3 years of experience? As an IT Manager, would you like to ensure the maintenance and proper functioning of a computer park of more than 300 users and professional accountants, divided over 8 sites? Do you always offer exceptional service to users? If so, this opportunity is for you!AdvantagesWhy do you want to get this IT Manager job:•Group insurance paid at 50% by the employer;•Competitive salary;•Telework possible;•Annual quality of life program;•VRSP program;•PAAE.ResponsibilitiesReporting to the General Manager, the incumbent based in Montreal will be responsible for:•Contribute to the evolution of the company's multi-site network architecture;•Ensure the reliability, efficiency, performance and security of the IT infrastructure;•Ensure the configuration, analysis, updates and resolution of network and server alerts;•Provide technical support at all levels to business users;•Manage the life cycle of the IT equipment;•Target and address opportunities with realistic solutions and associated costs.QualificationsTo excel in this role, you will need the following technical knowledge:•3 years of minimum experience as a system administrator / IT asset management;•Knowledge and agility with M365;•Ease of automation and scripting with PowerShell;•Network and firewall level experience (Cisco, Fortinet);•Experience with Veeam and relief sites;•BD SQL troubleshooting;•Knowledge of DELL servers (an asset);•Knowledge of VOIP telephony (an asset).You will also need to have the following skills:•Bilingual (French and functional English);•Demonstrate solid autonomy;•Hold a valid driver's license.SummaryThank you for applying for this position as IT Manager. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      • $50,000 - $53,000 per year
      Customer Service Agent - $ 50 k to $ 53 k - AnjouOur client is looking for a Plant Manager.This is in the field of security and offers diversified solutions to a large market in order to positively contribute to a safer environment for all.The operator will have to manage administrative tasks related to the alarm center.AdvantagesThe customer service agent will have the following advantages:- Permanent position located in Anjou- Salary of $ 50 k to $ 53 k- Hours Monday to Friday 8:30 am to 5:00 pm with a one hour dinner break- 2 weeks of paid vacation- 5 sick days per year- Social advantagesResponsibilitiesThe cusotmer service agent must:- Provide courteous and respectful service to customers; maintain professional relationships with customers when speaking with a customer- Make sure you understand and respond to customer complaints and emergencies; writing down messages and delivering them daily to customer technical support- Add and modify information relevant to the customer in the software of the Lanvac and Sentinel and Servicenter central: such as updating the emergency list.- Make sure that all the information is sent to the control panel for changes that are not entered directly into the control panel software.- Sort emails regarding follow-ups to be done for customer account irregularities that come from the central and distribute them to the technical service- Occasionally, various other administrative requests by the supervisor to the technical service- Reconciliation of supplier invoices linked to plant costs, versus what is invoiced to customers.Qualifications- High school diploma- Spoken and written bilingualism- Facilitated to speak with customers on topics relevant to the plant- Courtesy and interpersonal skills- Resourcefulness, sense of organization and prioritiesSummaryIf you are interested in this position in Anjou, contact us immediately and you could start working as early as next week!You can send us your CV to audrey.huard@randstad.ca and mag.paga@randstad.ca. You can also reach us by phone at 514.252.0099 ext. 2.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Customer Service Agent - $ 50 k to $ 53 k - AnjouOur client is looking for a Plant Manager.This is in the field of security and offers diversified solutions to a large market in order to positively contribute to a safer environment for all.The operator will have to manage administrative tasks related to the alarm center.AdvantagesThe customer service agent will have the following advantages:- Permanent position located in Anjou- Salary of $ 50 k to $ 53 k- Hours Monday to Friday 8:30 am to 5:00 pm with a one hour dinner break- 2 weeks of paid vacation- 5 sick days per year- Social advantagesResponsibilitiesThe cusotmer service agent must:- Provide courteous and respectful service to customers; maintain professional relationships with customers when speaking with a customer- Make sure you understand and respond to customer complaints and emergencies; writing down messages and delivering them daily to customer technical support- Add and modify information relevant to the customer in the software of the Lanvac and Sentinel and Servicenter central: such as updating the emergency list.- Make sure that all the information is sent to the control panel for changes that are not entered directly into the control panel software.- Sort emails regarding follow-ups to be done for customer account irregularities that come from the central and distribute them to the technical service- Occasionally, various other administrative requests by the supervisor to the technical service- Reconciliation of supplier invoices linked to plant costs, versus what is invoiced to customers.Qualifications- High school diploma- Spoken and written bilingualism- Facilitated to speak with customers on topics relevant to the plant- Courtesy and interpersonal skills- Resourcefulness, sense of organization and prioritiesSummaryIf you are interested in this position in Anjou, contact us immediately and you could start working as early as next week!You can send us your CV to audrey.huard@randstad.ca and mag.paga@randstad.ca. You can also reach us by phone at 514.252.0099 ext. 2.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.