You are successfully logged out of your my randstad account

You have successfully deleted your account

    Thank you for subscribing to your personalised job alerts.

    9 jobs found for Technical support in Lachine, Québec

    filter3
    clear all
      • Verdun, Québec
      • Contract
      Being an Analyst with us means:● Have a direct impact on the customer experience● To be able to see concretely the final product of his work● Participated in a multitude of large-scale projectsYou are the ideal candidate if you master:• Experience in stakeholder management.• Supplier management experience (or monthly, worked with suppliers).• Basic knowledge of databases.• Basic programming knowledge (being able to read pseudo-code).• Knowledge of the world of payment and / or counters.• At least 3 years of technical experience in analysis, technical support or incident management.What we offer you:● A constantly evolving work environment● Environment where the complexity of technological environments promotes development and encourages work / life balance● A collaborative and dynamic work climate● Paid remuneration● Competitive social benefits● A continuous training and development programAdvantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Being an Analyst with us means:● Have a direct impact on the customer experience● To be able to see concretely the final product of his work● Participated in a multitude of large-scale projectsYou are the ideal candidate if you master:• Experience in stakeholder management.• Supplier management experience (or monthly, worked with suppliers).• Basic knowledge of databases.• Basic programming knowledge (being able to read pseudo-code).• Knowledge of the world of payment and / or counters.• At least 3 years of technical experience in analysis, technical support or incident management.What we offer you:● A constantly evolving work environment● Environment where the complexity of technological environments promotes development and encourages work / life balance● A collaborative and dynamic work climate● Paid remuneration● Competitive social benefits● A continuous training and development programAdvantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Contract
      We are looking for a Bilingual Helpdesk Agents for our client in the printing and telecommunications industry. If you are tech savvy and have strong problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As the Bilingual Helpdesk Agent , you will be responsible for triaging incoming calls and handling level 1 support requests.You would pre-diagnose the issues and identify the parts needed for the customer's repair visit.Advantages- Work for a top-tier organization in the Global Corporation- Earn the competitive wage of - $17.50 per hour- Monday to Friday- No weekends- 8:00am to 5:00pm- St Laurent area- Both on-site and remote- Remote work at the moment- Work full-time business hours on a 8-month assignment- Start Date: November 8th, 2021When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities• Respond to customer calls in an efficient and attentive manner.• Propose fixes to customer issues based on the expertise of the supported products. Meet or exceed problem solving goals.• Follow escalation procedures and master the various internal IT systems•Communicate effectively and courteously in French and English with customers and colleagues• Ensure the integrity of the information that company holds on the customer's account and make corrections if necessary.• Act in a professional manner at all times when communicating with clientsQualifications• Bilingual (French and English)• Previous Helpdesk or technical support experience• Extremely customer-focused• Strong team player• Excellent telephone, organizational, and problem-solving skills• Ability to work quickly in high pressure situations• Superior interpersonal and communication skills• Ability to multi-task with keen attention to detail• Superior computer skills and technical proficiencySummaryIf you're interested in the Bilingual Helpdesk Agent role in St Laurent, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are looking for a Bilingual Helpdesk Agents for our client in the printing and telecommunications industry. If you are tech savvy and have strong problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As the Bilingual Helpdesk Agent , you will be responsible for triaging incoming calls and handling level 1 support requests.You would pre-diagnose the issues and identify the parts needed for the customer's repair visit.Advantages- Work for a top-tier organization in the Global Corporation- Earn the competitive wage of - $17.50 per hour- Monday to Friday- No weekends- 8:00am to 5:00pm- St Laurent area- Both on-site and remote- Remote work at the moment- Work full-time business hours on a 8-month assignment- Start Date: November 8th, 2021When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities• Respond to customer calls in an efficient and attentive manner.• Propose fixes to customer issues based on the expertise of the supported products. Meet or exceed problem solving goals.• Follow escalation procedures and master the various internal IT systems•Communicate effectively and courteously in French and English with customers and colleagues• Ensure the integrity of the information that company holds on the customer's account and make corrections if necessary.• Act in a professional manner at all times when communicating with clientsQualifications• Bilingual (French and English)• Previous Helpdesk or technical support experience• Extremely customer-focused• Strong team player• Excellent telephone, organizational, and problem-solving skills• Ability to work quickly in high pressure situations• Superior interpersonal and communication skills• Ability to multi-task with keen attention to detail• Superior computer skills and technical proficiencySummaryIf you're interested in the Bilingual Helpdesk Agent role in St Laurent, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      You are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Advantages37.5 hours per weekWork from homeDynamic environmentBilingual environmentResponsibilities• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company?Qualifications• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)SummaryYou are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual (10/10 in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      You are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Advantages37.5 hours per weekWork from homeDynamic environmentBilingual environmentResponsibilities• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company?Qualifications• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)SummaryYou are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual (10/10 in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Job DescriptionPosition based in Montreal100% remote6 months renewable________________________________________________________________Position OverviewActively engage with our client customers from the AutoCAD Plant 3d community by providing solutions, direction, and general troubleshooting.Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting screencasts, hosting Q&A sessions on our online communities, and publishing technical articles in our client’s Knowledge Network.ResponsibilitiesTechnical Support•Respond to support requests via multiple channels and following documented processes•Document support interactions in a company-wide case management system•Advance unresolved issues to senior staff as required•Research, verify, and document product defects•Actively handle personal backlog of support requests•Manage customer and partner expectations by providing timely updates on progressMinimum Qualifications•Bachelor's degree or related•3 years of AutoCAD Plant 3d industry experience•Strong customer service, troubleshooting, and analytical skills•Strong written and verbal English communication skills. Additional language skills are advantageousPreferred Qualifications•Experience using other AutoCAD Toolsets•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality mannerThe Ideal Candidate•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner•Strategic: offering articulate recommendations and rationale and builds support with key decision makers•A wet sponge: actively listening to others in order to communicate technical information clearly and concisely•Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills•Influential: being a role model inspiring others and affecting a positive impactAdvantagesJob DescriptionPosition based in Montreal100% remote6 months renewable________________________________________________________________Position OverviewActively engage with our client customers from the AutoCAD Plant 3d community by providing solutions, direction, and general troubleshooting.Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting screencasts, hosting Q&A sessions on our online communities, and publishing technical articles in our client’s Knowledge Network.ResponsibilitiesTechnical Support•Respond to support requests via multiple channels and following documented processes•Document support interactions in a company-wide case management system•Advance unresolved issues to senior staff as required•Research, verify, and document product defects•Actively handle personal backlog of support requests•Manage customer and partner expectations by providing timely updates on progressMinimum Qualifications•Bachelor's degree or related•3 years of AutoCAD Plant 3d industry experience•Strong customer service, troubleshooting, and analytical skills•Strong written and verbal English communication skills. Additional language skills are advantageousPreferred Qualifications•Experience using other AutoCAD Toolsets•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality mannerThe Ideal Candidate•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner•Strategic: offering articulate recommendations and rationale and builds support with key decision makers•A wet sponge: actively listening to others in order to communicate technical information clearly and concisely•Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills•Influential: being a role model inspiring others and affecting a positive impactResponsibilitiesJob DescriptionPosition based in Montreal100% remote6 months renewable________________________________________________________________Position OverviewActively engage with our client customers from the AutoCAD Plant 3d community by providing solutions, direction, and general troubleshooting.Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting screencasts, hosting Q&A sessions on our online communities, and publishing technical articles in our client’s Knowledge Network.ResponsibilitiesTechnical Support•Respond to support requests via multiple channels and following documented processes•Document support interactions in a company-wide case management system•Advance unresolved issues to senior staff as required•Research, verify, and document product defects•Actively handle personal backlog of support requests•Manage customer and partner expectations by providing timely updates on progressMinimum Qualifications•Bachelor's degree or related•3 years of AutoCAD Plant 3d industry experience•Strong customer service, troubleshooting, and analytical skills•Strong written and verbal English communication skills. Additional language skills are advantageousPreferred Qualifications•Experience using other AutoCAD Toolsets•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality mannerThe Ideal Candidate•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner•Strategic: offering articulate recommendations and rationale and builds support with key decision makers•A wet sponge: actively listening to others in order to communicate technical information clearly and concisely•Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills•Influential: being a role model inspiring others and affecting a positive impactQualificationsJob DescriptionPosition based in Montreal100% remote6 months renewable________________________________________________________________Position OverviewActively engage with our client customers from the AutoCAD Plant 3d community by providing solutions, direction, and general troubleshooting.Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting screencasts, hosting Q&A sessions on our online communities, and publishing technical articles in our client’s Knowledge Network.ResponsibilitiesTechnical Support•Respond to support requests via multiple channels and following documented processes•Document support interactions in a company-wide case management system•Advance unresolved issues to senior staff as required•Research, verify, and document product defects•Actively handle personal backlog of support requests•Manage customer and partner expectations by providing timely updates on progressMinimum Qualifications•Bachelor's degree or related•3 years of AutoCAD Plant 3d industry experience•Strong customer service, troubleshooting, and analytical skills•Strong written and verbal English communication skills. Additional language skills are advantageousPreferred Qualifications•Experience using other AutoCAD Toolsets•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality mannerThe Ideal Candidate•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner•Strategic: offering articulate recommendations and rationale and builds support with key decision makers•A wet sponge: actively listening to others in order to communicate technical information clearly and concisely•Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills•Influential: being a role model inspiring others and affecting a positive impactSummaryJob DescriptionPosition based in Montreal100% remote6 months renewable________________________________________________________________Position OverviewActively engage with our client customers from the AutoCAD Plant 3d community by providing solutions, direction, and general troubleshooting.Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting screencasts, hosting Q&A sessions on our online communities, and publishing technical articles in our client’s Knowledge Network.ResponsibilitiesTechnical Support•Respond to support requests via multiple channels and following documented processes•Document support interactions in a company-wide case management system•Advance unresolved issues to senior staff as required•Research, verify, and document product defects•Actively handle personal backlog of support requests•Manage customer and partner expectations by providing timely updates on progressMinimum Qualifications•Bachelor's degree or related•3 years of AutoCAD Plant 3d industry experience•Strong customer service, troubleshooting, and analytical skills•Strong written and verbal English communication skills. Additional language skills are advantageousPreferred Qualifications•Experience using other AutoCAD Toolsets•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality mannerThe Ideal Candidate•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner•Strategic: offering articulate recommendations and rationale and builds support with key decision makers•A wet sponge: actively listening to others in order to communicate technical information clearly and concisely•Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills•Influential: being a role model inspiring others and affecting a positive impactRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Job DescriptionPosition based in Montreal100% remote6 months renewable________________________________________________________________Position OverviewActively engage with our client customers from the AutoCAD Plant 3d community by providing solutions, direction, and general troubleshooting.Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting screencasts, hosting Q&A sessions on our online communities, and publishing technical articles in our client’s Knowledge Network.ResponsibilitiesTechnical Support•Respond to support requests via multiple channels and following documented processes•Document support interactions in a company-wide case management system•Advance unresolved issues to senior staff as required•Research, verify, and document product defects•Actively handle personal backlog of support requests•Manage customer and partner expectations by providing timely updates on progressMinimum Qualifications•Bachelor's degree or related•3 years of AutoCAD Plant 3d industry experience•Strong customer service, troubleshooting, and analytical skills•Strong written and verbal English communication skills. Additional language skills are advantageousPreferred Qualifications•Experience using other AutoCAD Toolsets•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality mannerThe Ideal Candidate•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner•Strategic: offering articulate recommendations and rationale and builds support with key decision makers•A wet sponge: actively listening to others in order to communicate technical information clearly and concisely•Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills•Influential: being a role model inspiring others and affecting a positive impactAdvantagesJob DescriptionPosition based in Montreal100% remote6 months renewable________________________________________________________________Position OverviewActively engage with our client customers from the AutoCAD Plant 3d community by providing solutions, direction, and general troubleshooting.Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting screencasts, hosting Q&A sessions on our online communities, and publishing technical articles in our client’s Knowledge Network.ResponsibilitiesTechnical Support•Respond to support requests via multiple channels and following documented processes•Document support interactions in a company-wide case management system•Advance unresolved issues to senior staff as required•Research, verify, and document product defects•Actively handle personal backlog of support requests•Manage customer and partner expectations by providing timely updates on progressMinimum Qualifications•Bachelor's degree or related•3 years of AutoCAD Plant 3d industry experience•Strong customer service, troubleshooting, and analytical skills•Strong written and verbal English communication skills. Additional language skills are advantageousPreferred Qualifications•Experience using other AutoCAD Toolsets•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality mannerThe Ideal Candidate•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner•Strategic: offering articulate recommendations and rationale and builds support with key decision makers•A wet sponge: actively listening to others in order to communicate technical information clearly and concisely•Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills•Influential: being a role model inspiring others and affecting a positive impactResponsibilitiesJob DescriptionPosition based in Montreal100% remote6 months renewable________________________________________________________________Position OverviewActively engage with our client customers from the AutoCAD Plant 3d community by providing solutions, direction, and general troubleshooting.Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting screencasts, hosting Q&A sessions on our online communities, and publishing technical articles in our client’s Knowledge Network.ResponsibilitiesTechnical Support•Respond to support requests via multiple channels and following documented processes•Document support interactions in a company-wide case management system•Advance unresolved issues to senior staff as required•Research, verify, and document product defects•Actively handle personal backlog of support requests•Manage customer and partner expectations by providing timely updates on progressMinimum Qualifications•Bachelor's degree or related•3 years of AutoCAD Plant 3d industry experience•Strong customer service, troubleshooting, and analytical skills•Strong written and verbal English communication skills. Additional language skills are advantageousPreferred Qualifications•Experience using other AutoCAD Toolsets•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality mannerThe Ideal Candidate•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner•Strategic: offering articulate recommendations and rationale and builds support with key decision makers•A wet sponge: actively listening to others in order to communicate technical information clearly and concisely•Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills•Influential: being a role model inspiring others and affecting a positive impactQualificationsJob DescriptionPosition based in Montreal100% remote6 months renewable________________________________________________________________Position OverviewActively engage with our client customers from the AutoCAD Plant 3d community by providing solutions, direction, and general troubleshooting.Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting screencasts, hosting Q&A sessions on our online communities, and publishing technical articles in our client’s Knowledge Network.ResponsibilitiesTechnical Support•Respond to support requests via multiple channels and following documented processes•Document support interactions in a company-wide case management system•Advance unresolved issues to senior staff as required•Research, verify, and document product defects•Actively handle personal backlog of support requests•Manage customer and partner expectations by providing timely updates on progressMinimum Qualifications•Bachelor's degree or related•3 years of AutoCAD Plant 3d industry experience•Strong customer service, troubleshooting, and analytical skills•Strong written and verbal English communication skills. Additional language skills are advantageousPreferred Qualifications•Experience using other AutoCAD Toolsets•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality mannerThe Ideal Candidate•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner•Strategic: offering articulate recommendations and rationale and builds support with key decision makers•A wet sponge: actively listening to others in order to communicate technical information clearly and concisely•Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills•Influential: being a role model inspiring others and affecting a positive impactSummaryJob DescriptionPosition based in Montreal100% remote6 months renewable________________________________________________________________Position OverviewActively engage with our client customers from the AutoCAD Plant 3d community by providing solutions, direction, and general troubleshooting.Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting screencasts, hosting Q&A sessions on our online communities, and publishing technical articles in our client’s Knowledge Network.ResponsibilitiesTechnical Support•Respond to support requests via multiple channels and following documented processes•Document support interactions in a company-wide case management system•Advance unresolved issues to senior staff as required•Research, verify, and document product defects•Actively handle personal backlog of support requests•Manage customer and partner expectations by providing timely updates on progressMinimum Qualifications•Bachelor's degree or related•3 years of AutoCAD Plant 3d industry experience•Strong customer service, troubleshooting, and analytical skills•Strong written and verbal English communication skills. Additional language skills are advantageousPreferred Qualifications•Experience using other AutoCAD Toolsets•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality mannerThe Ideal Candidate•People-minded: empathizing with, responding to, and problem-solving customer issues•Prompt: making timely decisions based on sound logic and consideration of the consequences•Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves•Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner•Strategic: offering articulate recommendations and rationale and builds support with key decision makers•A wet sponge: actively listening to others in order to communicate technical information clearly and concisely•Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills•Influential: being a role model inspiring others and affecting a positive impactRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      IT Technician Level 2-312 months contractPosition Located in MontréalThe main mission of the IT support technician is to provide technical assistance to users regarding the configuration and use of software and computer workstation peripherals. He performs technical work relating, among other things, to the installation, maintenance and configuration of software and IT equipment (PC, Mac and mobile devices) and associated telecommunications. He provides level 2-3 IT support for all company employees across Canada. He actively collaborates in the development of the company through his involvement in various national growth projects.1. Technical aspect• Diagnose and solve problems related to the use of a Windows workstation, Active Directory, backup, applications,• Provide local and remote support to employees in the use of various IT tools,• Deploy workstations and install peripherals,• Administer and maintain computer applications and networks,• Ensure the security of the company's network and data,• Ensure equipment monitoring and follow-up of data backups and alerts,• Provide technical support to users by meeting user needs by processing various tickets,• Provide training as needed for effective use of computer systems and various programs and software,• Monitor and update the inventory of IT equipment and mobile devices,• Act as a resource person with suppliers for the management of surveillance cameras,• Keep abreast of new technologies.2. Administrative aspect• Document the business continuity procedures and carry out technical drafting of IT risk management,• Travel occasionally to support clinics in Quebec,• Adhere to the vision and values of the company,• Act as a watch on IT expenses,• Management of relations with various IT suppliers.3. Application section• Mastery of the following technologies: Administer the Ms365 portal, Windows Server (all versions), Company backup system, Active Directory, Networking, Microsoft Exchange, Company anti-virus.• Strengths: Sharepoint.Qualifications:• DEP in computer science or equivalent• Have 2 to 3 years of experience in a similar position• Demonstrate a spirit of analysis and synthesis• Have a sense of service and support to users• Demonstrate autonomy and flexibility• Demonstrate integrity and discretion• Adequately manage stressful situations• Ability in interpersonal relationships• Spoken and written languages: French-English bilingualismAdvantagesIT Technician Level 2-312 months contractPosition Located in MontréalThe main mission of the IT support technician is to provide technical assistance to users regarding the configuration and use of software and computer workstation peripherals. He performs technical work relating, among other things, to the installation, maintenance and configuration of software and IT equipment (PC, Mac and mobile devices) and associated telecommunications. He provides level 2-3 IT support for all company employees across Canada. He actively collaborates in the development of the company through his involvement in various national growth projects.1. Technical aspect• Diagnose and solve problems related to the use of a Windows workstation, Active Directory, backup, applications,• Provide local and remote support to employees in the use of various IT tools,• Deploy workstations and install peripherals,• Administer and maintain computer applications and networks,• Ensure the security of the company's network and data,• Ensure equipment monitoring and follow-up of data backups and alerts,• Provide technical support to users by meeting user needs by processing various tickets,• Provide training as needed for effective use of computer systems and various programs and software,• Monitor and update the inventory of IT equipment and mobile devices,• Act as a resource person with suppliers for the management of surveillance cameras,• Keep abreast of new technologies.2. Administrative aspect• Document the business continuity procedures and carry out technical drafting of IT risk management,• Travel occasionally to support clinics in Quebec,• Adhere to the vision and values of the company,• Act as a watch on IT expenses,• Management of relations with various IT suppliers.3. Application section• Mastery of the following technologies: Administer the Ms365 portal, Windows Server (all versions), Company backup system, Active Directory, Networking, Microsoft Exchange, Company anti-virus.• Strengths: Sharepoint.Qualifications:• DEP in computer science or equivalent• Have 2 to 3 years of experience in a similar position• Demonstrate a spirit of analysis and synthesis• Have a sense of service and support to users• Demonstrate autonomy and flexibility• Demonstrate integrity and discretion• Adequately manage stressful situations• Ability in interpersonal relationships• Spoken and written languages: French-English bilingualismResponsibilitiesIT Technician Level 2-312 months contractPosition Located in MontréalThe main mission of the IT support technician is to provide technical assistance to users regarding the configuration and use of software and computer workstation peripherals. He performs technical work relating, among other things, to the installation, maintenance and configuration of software and IT equipment (PC, Mac and mobile devices) and associated telecommunications. He provides level 2-3 IT support for all company employees across Canada. He actively collaborates in the development of the company through his involvement in various national growth projects.1. Technical aspect• Diagnose and solve problems related to the use of a Windows workstation, Active Directory, backup, applications,• Provide local and remote support to employees in the use of various IT tools,• Deploy workstations and install peripherals,• Administer and maintain computer applications and networks,• Ensure the security of the company's network and data,• Ensure equipment monitoring and follow-up of data backups and alerts,• Provide technical support to users by meeting user needs by processing various tickets,• Provide training as needed for effective use of computer systems and various programs and software,• Monitor and update the inventory of IT equipment and mobile devices,• Act as a resource person with suppliers for the management of surveillance cameras,• Keep abreast of new technologies.2. Administrative aspect• Document the business continuity procedures and carry out technical drafting of IT risk management,• Travel occasionally to support clinics in Quebec,• Adhere to the vision and values of the company,• Act as a watch on IT expenses,• Management of relations with various IT suppliers.3. Application section• Mastery of the following technologies: Administer the Ms365 portal, Windows Server (all versions), Company backup system, Active Directory, Networking, Microsoft Exchange, Company anti-virus.• Strengths: Sharepoint.Qualifications:• DEP in computer science or equivalent• Have 2 to 3 years of experience in a similar position• Demonstrate a spirit of analysis and synthesis• Have a sense of service and support to users• Demonstrate autonomy and flexibility• Demonstrate integrity and discretion• Adequately manage stressful situations• Ability in interpersonal relationships• Spoken and written languages: French-English bilingualismQualificationsIT Technician Level 2-312 months contractPosition Located in MontréalThe main mission of the IT support technician is to provide technical assistance to users regarding the configuration and use of software and computer workstation peripherals. He performs technical work relating, among other things, to the installation, maintenance and configuration of software and IT equipment (PC, Mac and mobile devices) and associated telecommunications. He provides level 2-3 IT support for all company employees across Canada. He actively collaborates in the development of the company through his involvement in various national growth projects.1. Technical aspect• Diagnose and solve problems related to the use of a Windows workstation, Active Directory, backup, applications,• Provide local and remote support to employees in the use of various IT tools,• Deploy workstations and install peripherals,• Administer and maintain computer applications and networks,• Ensure the security of the company's network and data,• Ensure equipment monitoring and follow-up of data backups and alerts,• Provide technical support to users by meeting user needs by processing various tickets,• Provide training as needed for effective use of computer systems and various programs and software,• Monitor and update the inventory of IT equipment and mobile devices,• Act as a resource person with suppliers for the management of surveillance cameras,• Keep abreast of new technologies.2. Administrative aspect• Document the business continuity procedures and carry out technical drafting of IT risk management,• Travel occasionally to support clinics in Quebec,• Adhere to the vision and values of the company,• Act as a watch on IT expenses,• Management of relations with various IT suppliers.3. Application section• Mastery of the following technologies: Administer the Ms365 portal, Windows Server (all versions), Company backup system, Active Directory, Networking, Microsoft Exchange, Company anti-virus.• Strengths: Sharepoint.Qualifications:• DEP in computer science or equivalent• Have 2 to 3 years of experience in a similar position• Demonstrate a spirit of analysis and synthesis• Have a sense of service and support to users• Demonstrate autonomy and flexibility• Demonstrate integrity and discretion• Adequately manage stressful situations• Ability in interpersonal relationships• Spoken and written languages: French-English bilingualismSummaryIT Technician Level 2-312 months contractPosition Located in MontréalThe main mission of the IT support technician is to provide technical assistance to users regarding the configuration and use of software and computer workstation peripherals. He performs technical work relating, among other things, to the installation, maintenance and configuration of software and IT equipment (PC, Mac and mobile devices) and associated telecommunications. He provides level 2-3 IT support for all company employees across Canada. He actively collaborates in the development of the company through his involvement in various national growth projects.1. Technical aspect• Diagnose and solve problems related to the use of a Windows workstation, Active Directory, backup, applications,• Provide local and remote support to employees in the use of various IT tools,• Deploy workstations and install peripherals,• Administer and maintain computer applications and networks,• Ensure the security of the company's network and data,• Ensure equipment monitoring and follow-up of data backups and alerts,• Provide technical support to users by meeting user needs by processing various tickets,• Provide training as needed for effective use of computer systems and various programs and software,• Monitor and update the inventory of IT equipment and mobile devices,• Act as a resource person with suppliers for the management of surveillance cameras,• Keep abreast of new technologies.2. Administrative aspect• Document the business continuity procedures and carry out technical drafting of IT risk management,• Travel occasionally to support clinics in Quebec,• Adhere to the vision and values of the company,• Act as a watch on IT expenses,• Management of relations with various IT suppliers.3. Application section• Mastery of the following technologies: Administer the Ms365 portal, Windows Server (all versions), Company backup system, Active Directory, Networking, Microsoft Exchange, Company anti-virus.• Strengths: Sharepoint.Qualifications:• DEP in computer science or equivalent• Have 2 to 3 years of experience in a similar position• Demonstrate a spirit of analysis and synthesis• Have a sense of service and support to users• Demonstrate autonomy and flexibility• Demonstrate integrity and discretion• Adequately manage stressful situations• Ability in interpersonal relationships• Spoken and written languages: French-English bilingualismRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      IT Technician Level 2-312 months contractPosition Located in MontréalThe main mission of the IT support technician is to provide technical assistance to users regarding the configuration and use of software and computer workstation peripherals. He performs technical work relating, among other things, to the installation, maintenance and configuration of software and IT equipment (PC, Mac and mobile devices) and associated telecommunications. He provides level 2-3 IT support for all company employees across Canada. He actively collaborates in the development of the company through his involvement in various national growth projects.1. Technical aspect• Diagnose and solve problems related to the use of a Windows workstation, Active Directory, backup, applications,• Provide local and remote support to employees in the use of various IT tools,• Deploy workstations and install peripherals,• Administer and maintain computer applications and networks,• Ensure the security of the company's network and data,• Ensure equipment monitoring and follow-up of data backups and alerts,• Provide technical support to users by meeting user needs by processing various tickets,• Provide training as needed for effective use of computer systems and various programs and software,• Monitor and update the inventory of IT equipment and mobile devices,• Act as a resource person with suppliers for the management of surveillance cameras,• Keep abreast of new technologies.2. Administrative aspect• Document the business continuity procedures and carry out technical drafting of IT risk management,• Travel occasionally to support clinics in Quebec,• Adhere to the vision and values of the company,• Act as a watch on IT expenses,• Management of relations with various IT suppliers.3. Application section• Mastery of the following technologies: Administer the Ms365 portal, Windows Server (all versions), Company backup system, Active Directory, Networking, Microsoft Exchange, Company anti-virus.• Strengths: Sharepoint.Qualifications:• DEP in computer science or equivalent• Have 2 to 3 years of experience in a similar position• Demonstrate a spirit of analysis and synthesis• Have a sense of service and support to users• Demonstrate autonomy and flexibility• Demonstrate integrity and discretion• Adequately manage stressful situations• Ability in interpersonal relationships• Spoken and written languages: French-English bilingualismAdvantagesIT Technician Level 2-312 months contractPosition Located in MontréalThe main mission of the IT support technician is to provide technical assistance to users regarding the configuration and use of software and computer workstation peripherals. He performs technical work relating, among other things, to the installation, maintenance and configuration of software and IT equipment (PC, Mac and mobile devices) and associated telecommunications. He provides level 2-3 IT support for all company employees across Canada. He actively collaborates in the development of the company through his involvement in various national growth projects.1. Technical aspect• Diagnose and solve problems related to the use of a Windows workstation, Active Directory, backup, applications,• Provide local and remote support to employees in the use of various IT tools,• Deploy workstations and install peripherals,• Administer and maintain computer applications and networks,• Ensure the security of the company's network and data,• Ensure equipment monitoring and follow-up of data backups and alerts,• Provide technical support to users by meeting user needs by processing various tickets,• Provide training as needed for effective use of computer systems and various programs and software,• Monitor and update the inventory of IT equipment and mobile devices,• Act as a resource person with suppliers for the management of surveillance cameras,• Keep abreast of new technologies.2. Administrative aspect• Document the business continuity procedures and carry out technical drafting of IT risk management,• Travel occasionally to support clinics in Quebec,• Adhere to the vision and values of the company,• Act as a watch on IT expenses,• Management of relations with various IT suppliers.3. Application section• Mastery of the following technologies: Administer the Ms365 portal, Windows Server (all versions), Company backup system, Active Directory, Networking, Microsoft Exchange, Company anti-virus.• Strengths: Sharepoint.Qualifications:• DEP in computer science or equivalent• Have 2 to 3 years of experience in a similar position• Demonstrate a spirit of analysis and synthesis• Have a sense of service and support to users• Demonstrate autonomy and flexibility• Demonstrate integrity and discretion• Adequately manage stressful situations• Ability in interpersonal relationships• Spoken and written languages: French-English bilingualismResponsibilitiesIT Technician Level 2-312 months contractPosition Located in MontréalThe main mission of the IT support technician is to provide technical assistance to users regarding the configuration and use of software and computer workstation peripherals. He performs technical work relating, among other things, to the installation, maintenance and configuration of software and IT equipment (PC, Mac and mobile devices) and associated telecommunications. He provides level 2-3 IT support for all company employees across Canada. He actively collaborates in the development of the company through his involvement in various national growth projects.1. Technical aspect• Diagnose and solve problems related to the use of a Windows workstation, Active Directory, backup, applications,• Provide local and remote support to employees in the use of various IT tools,• Deploy workstations and install peripherals,• Administer and maintain computer applications and networks,• Ensure the security of the company's network and data,• Ensure equipment monitoring and follow-up of data backups and alerts,• Provide technical support to users by meeting user needs by processing various tickets,• Provide training as needed for effective use of computer systems and various programs and software,• Monitor and update the inventory of IT equipment and mobile devices,• Act as a resource person with suppliers for the management of surveillance cameras,• Keep abreast of new technologies.2. Administrative aspect• Document the business continuity procedures and carry out technical drafting of IT risk management,• Travel occasionally to support clinics in Quebec,• Adhere to the vision and values of the company,• Act as a watch on IT expenses,• Management of relations with various IT suppliers.3. Application section• Mastery of the following technologies: Administer the Ms365 portal, Windows Server (all versions), Company backup system, Active Directory, Networking, Microsoft Exchange, Company anti-virus.• Strengths: Sharepoint.Qualifications:• DEP in computer science or equivalent• Have 2 to 3 years of experience in a similar position• Demonstrate a spirit of analysis and synthesis• Have a sense of service and support to users• Demonstrate autonomy and flexibility• Demonstrate integrity and discretion• Adequately manage stressful situations• Ability in interpersonal relationships• Spoken and written languages: French-English bilingualismQualificationsIT Technician Level 2-312 months contractPosition Located in MontréalThe main mission of the IT support technician is to provide technical assistance to users regarding the configuration and use of software and computer workstation peripherals. He performs technical work relating, among other things, to the installation, maintenance and configuration of software and IT equipment (PC, Mac and mobile devices) and associated telecommunications. He provides level 2-3 IT support for all company employees across Canada. He actively collaborates in the development of the company through his involvement in various national growth projects.1. Technical aspect• Diagnose and solve problems related to the use of a Windows workstation, Active Directory, backup, applications,• Provide local and remote support to employees in the use of various IT tools,• Deploy workstations and install peripherals,• Administer and maintain computer applications and networks,• Ensure the security of the company's network and data,• Ensure equipment monitoring and follow-up of data backups and alerts,• Provide technical support to users by meeting user needs by processing various tickets,• Provide training as needed for effective use of computer systems and various programs and software,• Monitor and update the inventory of IT equipment and mobile devices,• Act as a resource person with suppliers for the management of surveillance cameras,• Keep abreast of new technologies.2. Administrative aspect• Document the business continuity procedures and carry out technical drafting of IT risk management,• Travel occasionally to support clinics in Quebec,• Adhere to the vision and values of the company,• Act as a watch on IT expenses,• Management of relations with various IT suppliers.3. Application section• Mastery of the following technologies: Administer the Ms365 portal, Windows Server (all versions), Company backup system, Active Directory, Networking, Microsoft Exchange, Company anti-virus.• Strengths: Sharepoint.Qualifications:• DEP in computer science or equivalent• Have 2 to 3 years of experience in a similar position• Demonstrate a spirit of analysis and synthesis• Have a sense of service and support to users• Demonstrate autonomy and flexibility• Demonstrate integrity and discretion• Adequately manage stressful situations• Ability in interpersonal relationships• Spoken and written languages: French-English bilingualismSummaryIT Technician Level 2-312 months contractPosition Located in MontréalThe main mission of the IT support technician is to provide technical assistance to users regarding the configuration and use of software and computer workstation peripherals. He performs technical work relating, among other things, to the installation, maintenance and configuration of software and IT equipment (PC, Mac and mobile devices) and associated telecommunications. He provides level 2-3 IT support for all company employees across Canada. He actively collaborates in the development of the company through his involvement in various national growth projects.1. Technical aspect• Diagnose and solve problems related to the use of a Windows workstation, Active Directory, backup, applications,• Provide local and remote support to employees in the use of various IT tools,• Deploy workstations and install peripherals,• Administer and maintain computer applications and networks,• Ensure the security of the company's network and data,• Ensure equipment monitoring and follow-up of data backups and alerts,• Provide technical support to users by meeting user needs by processing various tickets,• Provide training as needed for effective use of computer systems and various programs and software,• Monitor and update the inventory of IT equipment and mobile devices,• Act as a resource person with suppliers for the management of surveillance cameras,• Keep abreast of new technologies.2. Administrative aspect• Document the business continuity procedures and carry out technical drafting of IT risk management,• Travel occasionally to support clinics in Quebec,• Adhere to the vision and values of the company,• Act as a watch on IT expenses,• Management of relations with various IT suppliers.3. Application section• Mastery of the following technologies: Administer the Ms365 portal, Windows Server (all versions), Company backup system, Active Directory, Networking, Microsoft Exchange, Company anti-virus.• Strengths: Sharepoint.Qualifications:• DEP in computer science or equivalent• Have 2 to 3 years of experience in a similar position• Demonstrate a spirit of analysis and synthesis• Have a sense of service and support to users• Demonstrate autonomy and flexibility• Demonstrate integrity and discretion• Adequately manage stressful situations• Ability in interpersonal relationships• Spoken and written languages: French-English bilingualismRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      We are currently looking for a senior analyst-programmer who will play the role of technology lead within the team. A lead means having an excellent command of the technologies involved in the projects of the department, being able to guide the prioritization and technical decision making.Interpersonal skills ***Essential in the lead role sought***- Be a team player, Enjoy coaching, Take a step back to look at the big picture, and assist in decision making- Manage complexity, Master technology, Plan and coordinateKey ResponsibilitiesParticipate in the development of implementation strategies, analysis, design, and documentation of programs or applications. Collaborate on development, coding, and testing requirementsProvide technical support to IT operations or by ensuring various follow-upsParticipate in the writing of functional specifications and user procedures. Participate in the development of documentation, preparation, and distribution of training for usersEnsure analysis of problems, determine the causes and follow up on system problems during incidents of medium to high severity and ensure their resolutionParticipate in the installation and testing of software packages or the implementation of applicationsAccompany the more junior developers in the squadParticipate actively in planning sessions.Profile required- Bachelor's degree in an appropriate discipline- A minimum of six years of relevant experience- Experience in Agile mode- Experience in the banking or financial sector (an asset)Specific knowledge- Mastery of the C# programming language- Very good knowledge of Net, .Net Core, Backend Development, Frontend Development, CI/CD, Azure DevOps, Jira, Traditional Development, Cloud Development- Knowledge of SQL Server- Knowledge of TFS and Git- Knowledge of Telerik (an asset)Translated with www.DeepL.com/Translator (free version)Advantages________________________________________________________________________________________Responsibilities________________________________________________________________________________________Qualifications________________________________________________________________________________________Summary________________________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are currently looking for a senior analyst-programmer who will play the role of technology lead within the team. A lead means having an excellent command of the technologies involved in the projects of the department, being able to guide the prioritization and technical decision making.Interpersonal skills ***Essential in the lead role sought***- Be a team player, Enjoy coaching, Take a step back to look at the big picture, and assist in decision making- Manage complexity, Master technology, Plan and coordinateKey ResponsibilitiesParticipate in the development of implementation strategies, analysis, design, and documentation of programs or applications. Collaborate on development, coding, and testing requirementsProvide technical support to IT operations or by ensuring various follow-upsParticipate in the writing of functional specifications and user procedures. Participate in the development of documentation, preparation, and distribution of training for usersEnsure analysis of problems, determine the causes and follow up on system problems during incidents of medium to high severity and ensure their resolutionParticipate in the installation and testing of software packages or the implementation of applicationsAccompany the more junior developers in the squadParticipate actively in planning sessions.Profile required- Bachelor's degree in an appropriate discipline- A minimum of six years of relevant experience- Experience in Agile mode- Experience in the banking or financial sector (an asset)Specific knowledge- Mastery of the C# programming language- Very good knowledge of Net, .Net Core, Backend Development, Frontend Development, CI/CD, Azure DevOps, Jira, Traditional Development, Cloud Development- Knowledge of SQL Server- Knowledge of TFS and Git- Knowledge of Telerik (an asset)Translated with www.DeepL.com/Translator (free version)Advantages________________________________________________________________________________________Responsibilities________________________________________________________________________________________Qualifications________________________________________________________________________________________Summary________________________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      As an Analyst Programmer - Java, you contribute to IT efficiency. You design, configure, administer, maintain and evolve computer networks, management systems and database servers to meet the needs of the organization.Specifically, you join an Agile team in squad mode. The team develops and upgrades a transactional JAVA web application for telephone agents serving our members. The application integrates a multitude of technologies and components such as APIs (REST and SOAP), telephony services, etc. You do JAVA programming according to the functional specifications and technical designs provided.The technological environment is as follows: Java 11, Spring, Angular 11, Html, CSS, Javascript, Typescript, Junit, Hibernate, Gradle, Intellij, Eclipse, Pivotal cloud foundry, Concourse, Git, SonarQube, Artifactory, Docker, Design Pattern , UML, Redis, Dynatrace and Splunk.Main responsibilitiesActively participate in the development of implementation strategies, perform the analysis and development of software products, including design, code, test automation and operation by applying good development practices, data and security.Document technical solutions and practices to ensure the sustainability of products and develop documentation, prepare and distribute training for peers and consumers.Provide technical support to IT operations. Provide analysis of complex issues, determine the causes and follow up on system problems during critical incidents and ensure their resolutionWork in co-creation with business partners and architects to fully understand and thus achieve the alignment of solutions representing business intentions and objectives.Be responsible for installing and testing software packages or implementing applicationsSpecial conditionsPlace of work: Currently teleworking regularly due to the context of the pandemic. Subsequently, the candidate will have to report to the office (Saint-Lambert or to the complex) from 1 to 12 days per quarter.Required profile- Bachelor's degree in an appropriate discipline- A minimum of four years of relevant experience in Java- A minimum of two years of experience with AngularAdvantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      As an Analyst Programmer - Java, you contribute to IT efficiency. You design, configure, administer, maintain and evolve computer networks, management systems and database servers to meet the needs of the organization.Specifically, you join an Agile team in squad mode. The team develops and upgrades a transactional JAVA web application for telephone agents serving our members. The application integrates a multitude of technologies and components such as APIs (REST and SOAP), telephony services, etc. You do JAVA programming according to the functional specifications and technical designs provided.The technological environment is as follows: Java 11, Spring, Angular 11, Html, CSS, Javascript, Typescript, Junit, Hibernate, Gradle, Intellij, Eclipse, Pivotal cloud foundry, Concourse, Git, SonarQube, Artifactory, Docker, Design Pattern , UML, Redis, Dynatrace and Splunk.Main responsibilitiesActively participate in the development of implementation strategies, perform the analysis and development of software products, including design, code, test automation and operation by applying good development practices, data and security.Document technical solutions and practices to ensure the sustainability of products and develop documentation, prepare and distribute training for peers and consumers.Provide technical support to IT operations. Provide analysis of complex issues, determine the causes and follow up on system problems during critical incidents and ensure their resolutionWork in co-creation with business partners and architects to fully understand and thus achieve the alignment of solutions representing business intentions and objectives.Be responsible for installing and testing software packages or implementing applicationsSpecial conditionsPlace of work: Currently teleworking regularly due to the context of the pandemic. Subsequently, the candidate will have to report to the office (Saint-Lambert or to the complex) from 1 to 12 days per quarter.Required profile- Bachelor's degree in an appropriate discipline- A minimum of four years of relevant experience in Java- A minimum of two years of experience with AngularAdvantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Brossard, Québec
      • Contract
      Position based in BrossardContract duration : 3 months renewable Responsibilities• Install, configure and diagnose workstations and equipment• Prepares the users' computer equipment as well as their software configurations.• Keeping the inventory of computer equipment up to date• Provides level 1 and 2 IT support to on-site and remote users and documents cases through the ticketing system.• Provides technical support in connection with audiovisual systems and IP telephony• Document in detail the activities carried out as well as the technical information collected;• Assist the support center team by solving problems remotely• Participate in on-call rotation. Experience and skills• Diploma in IT or related field;• Good communicator, able to communicate effectively with peers as well as with clients even during stressful situations;• Fluent French - functional English• Excellent customer service skills and good listening skills;• Strong knowledge of Microsoft user operating systems;• Experience in diagnosing hardware problems and replacing PCs• Experience in configuring and diagnosing problems on mobile devices;What candidate profile are we looking for?• University or college diploma (DEC), with relevant experience in technical support, customer service or IT• Programming and configuration of computer networks or computer systems• Customer service oriented• Structured and organized in its work• Proactivity and initiative demonstrated• Demonstrate excellent communication and interpersonal skills• Courtesy and positive attitude• Proven professionalism and sense of responsibility• Rigorous and detail-orientedAdvantagesResponsibilities• Install, configure and diagnose workstations and equipment• Prepares the users' computer equipment as well as their software configurations.• Keeping the inventory of computer equipment up to date• Provides level 1 and 2 IT support to on-site and remote users and documents cases through the ticketing system.• Provides technical support in connection with audiovisual systems and IP telephony• Document in detail the activities carried out as well as the technical information collected;• Assist the support center team by solving problems remotely• Participate in on-call rotation. Experience and skills• Diploma in IT or related field;• Good communicator, able to communicate effectively with peers as well as with clients even during stressful situations;• Fluent French - functional English• Excellent customer service skills and good listening skills;• Strong knowledge of Microsoft user operating systems;• Experience in diagnosing hardware problems and replacing PCs• Experience in configuring and diagnosing problems on mobile devices;What candidate profile are we looking for?• University or college diploma (DEC), with relevant experience in technical support, customer service or IT• Programming and configuration of computer networks or computer systems• Customer service oriented• Structured and organized in its work• Proactivity and initiative demonstrated• Demonstrate excellent communication and interpersonal skills• Courtesy and positive attitude• Proven professionalism and sense of responsibility• Rigorous and detail-orientedResponsibilitiesResponsibilities• Install, configure and diagnose workstations and equipment• Prepares the users' computer equipment as well as their software configurations.• Keeping the inventory of computer equipment up to date• Provides level 1 and 2 IT support to on-site and remote users and documents cases through the ticketing system.• Provides technical support in connection with audiovisual systems and IP telephony• Document in detail the activities carried out as well as the technical information collected;• Assist the support center team by solving problems remotely• Participate in on-call rotation. Experience and skills• Diploma in IT or related field;• Good communicator, able to communicate effectively with peers as well as with clients even during stressful situations;• Fluent French - functional English• Excellent customer service skills and good listening skills;• Strong knowledge of Microsoft user operating systems;• Experience in diagnosing hardware problems and replacing PCs• Experience in configuring and diagnosing problems on mobile devices;What candidate profile are we looking for?• University or college diploma (DEC), with relevant experience in technical support, customer service or IT• Programming and configuration of computer networks or computer systems• Customer service oriented• Structured and organized in its work• Proactivity and initiative demonstrated• Demonstrate excellent communication and interpersonal skills• Courtesy and positive attitude• Proven professionalism and sense of responsibility• Rigorous and detail-orientedQualificationsResponsibilities• Install, configure and diagnose workstations and equipment• Prepares the users' computer equipment as well as their software configurations.• Keeping the inventory of computer equipment up to date• Provides level 1 and 2 IT support to on-site and remote users and documents cases through the ticketing system.• Provides technical support in connection with audiovisual systems and IP telephony• Document in detail the activities carried out as well as the technical information collected;• Assist the support center team by solving problems remotely• Participate in on-call rotation. Experience and skills• Diploma in IT or related field;• Good communicator, able to communicate effectively with peers as well as with clients even during stressful situations;• Fluent French - functional English• Excellent customer service skills and good listening skills;• Strong knowledge of Microsoft user operating systems;• Experience in diagnosing hardware problems and replacing PCs• Experience in configuring and diagnosing problems on mobile devices;What candidate profile are we looking for?• University or college diploma (DEC), with relevant experience in technical support, customer service or IT• Programming and configuration of computer networks or computer systems• Customer service oriented• Structured and organized in its work• Proactivity and initiative demonstrated• Demonstrate excellent communication and interpersonal skills• Courtesy and positive attitude• Proven professionalism and sense of responsibility• Rigorous and detail-orientedSummaryResponsibilities• Install, configure and diagnose workstations and equipment• Prepares the users' computer equipment as well as their software configurations.• Keeping the inventory of computer equipment up to date• Provides level 1 and 2 IT support to on-site and remote users and documents cases through the ticketing system.• Provides technical support in connection with audiovisual systems and IP telephony• Document in detail the activities carried out as well as the technical information collected;• Assist the support center team by solving problems remotely• Participate in on-call rotation. Experience and skills• Diploma in IT or related field;• Good communicator, able to communicate effectively with peers as well as with clients even during stressful situations;• Fluent French - functional English• Excellent customer service skills and good listening skills;• Strong knowledge of Microsoft user operating systems;• Experience in diagnosing hardware problems and replacing PCs• Experience in configuring and diagnosing problems on mobile devices;What candidate profile are we looking for?• University or college diploma (DEC), with relevant experience in technical support, customer service or IT• Programming and configuration of computer networks or computer systems• Customer service oriented• Structured and organized in its work• Proactivity and initiative demonstrated• Demonstrate excellent communication and interpersonal skills• Courtesy and positive attitude• Proven professionalism and sense of responsibility• Rigorous and detail-orientedRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Position based in BrossardContract duration : 3 months renewable Responsibilities• Install, configure and diagnose workstations and equipment• Prepares the users' computer equipment as well as their software configurations.• Keeping the inventory of computer equipment up to date• Provides level 1 and 2 IT support to on-site and remote users and documents cases through the ticketing system.• Provides technical support in connection with audiovisual systems and IP telephony• Document in detail the activities carried out as well as the technical information collected;• Assist the support center team by solving problems remotely• Participate in on-call rotation. Experience and skills• Diploma in IT or related field;• Good communicator, able to communicate effectively with peers as well as with clients even during stressful situations;• Fluent French - functional English• Excellent customer service skills and good listening skills;• Strong knowledge of Microsoft user operating systems;• Experience in diagnosing hardware problems and replacing PCs• Experience in configuring and diagnosing problems on mobile devices;What candidate profile are we looking for?• University or college diploma (DEC), with relevant experience in technical support, customer service or IT• Programming and configuration of computer networks or computer systems• Customer service oriented• Structured and organized in its work• Proactivity and initiative demonstrated• Demonstrate excellent communication and interpersonal skills• Courtesy and positive attitude• Proven professionalism and sense of responsibility• Rigorous and detail-orientedAdvantagesResponsibilities• Install, configure and diagnose workstations and equipment• Prepares the users' computer equipment as well as their software configurations.• Keeping the inventory of computer equipment up to date• Provides level 1 and 2 IT support to on-site and remote users and documents cases through the ticketing system.• Provides technical support in connection with audiovisual systems and IP telephony• Document in detail the activities carried out as well as the technical information collected;• Assist the support center team by solving problems remotely• Participate in on-call rotation. Experience and skills• Diploma in IT or related field;• Good communicator, able to communicate effectively with peers as well as with clients even during stressful situations;• Fluent French - functional English• Excellent customer service skills and good listening skills;• Strong knowledge of Microsoft user operating systems;• Experience in diagnosing hardware problems and replacing PCs• Experience in configuring and diagnosing problems on mobile devices;What candidate profile are we looking for?• University or college diploma (DEC), with relevant experience in technical support, customer service or IT• Programming and configuration of computer networks or computer systems• Customer service oriented• Structured and organized in its work• Proactivity and initiative demonstrated• Demonstrate excellent communication and interpersonal skills• Courtesy and positive attitude• Proven professionalism and sense of responsibility• Rigorous and detail-orientedResponsibilitiesResponsibilities• Install, configure and diagnose workstations and equipment• Prepares the users' computer equipment as well as their software configurations.• Keeping the inventory of computer equipment up to date• Provides level 1 and 2 IT support to on-site and remote users and documents cases through the ticketing system.• Provides technical support in connection with audiovisual systems and IP telephony• Document in detail the activities carried out as well as the technical information collected;• Assist the support center team by solving problems remotely• Participate in on-call rotation. Experience and skills• Diploma in IT or related field;• Good communicator, able to communicate effectively with peers as well as with clients even during stressful situations;• Fluent French - functional English• Excellent customer service skills and good listening skills;• Strong knowledge of Microsoft user operating systems;• Experience in diagnosing hardware problems and replacing PCs• Experience in configuring and diagnosing problems on mobile devices;What candidate profile are we looking for?• University or college diploma (DEC), with relevant experience in technical support, customer service or IT• Programming and configuration of computer networks or computer systems• Customer service oriented• Structured and organized in its work• Proactivity and initiative demonstrated• Demonstrate excellent communication and interpersonal skills• Courtesy and positive attitude• Proven professionalism and sense of responsibility• Rigorous and detail-orientedQualificationsResponsibilities• Install, configure and diagnose workstations and equipment• Prepares the users' computer equipment as well as their software configurations.• Keeping the inventory of computer equipment up to date• Provides level 1 and 2 IT support to on-site and remote users and documents cases through the ticketing system.• Provides technical support in connection with audiovisual systems and IP telephony• Document in detail the activities carried out as well as the technical information collected;• Assist the support center team by solving problems remotely• Participate in on-call rotation. Experience and skills• Diploma in IT or related field;• Good communicator, able to communicate effectively with peers as well as with clients even during stressful situations;• Fluent French - functional English• Excellent customer service skills and good listening skills;• Strong knowledge of Microsoft user operating systems;• Experience in diagnosing hardware problems and replacing PCs• Experience in configuring and diagnosing problems on mobile devices;What candidate profile are we looking for?• University or college diploma (DEC), with relevant experience in technical support, customer service or IT• Programming and configuration of computer networks or computer systems• Customer service oriented• Structured and organized in its work• Proactivity and initiative demonstrated• Demonstrate excellent communication and interpersonal skills• Courtesy and positive attitude• Proven professionalism and sense of responsibility• Rigorous and detail-orientedSummaryResponsibilities• Install, configure and diagnose workstations and equipment• Prepares the users' computer equipment as well as their software configurations.• Keeping the inventory of computer equipment up to date• Provides level 1 and 2 IT support to on-site and remote users and documents cases through the ticketing system.• Provides technical support in connection with audiovisual systems and IP telephony• Document in detail the activities carried out as well as the technical information collected;• Assist the support center team by solving problems remotely• Participate in on-call rotation. Experience and skills• Diploma in IT or related field;• Good communicator, able to communicate effectively with peers as well as with clients even during stressful situations;• Fluent French - functional English• Excellent customer service skills and good listening skills;• Strong knowledge of Microsoft user operating systems;• Experience in diagnosing hardware problems and replacing PCs• Experience in configuring and diagnosing problems on mobile devices;What candidate profile are we looking for?• University or college diploma (DEC), with relevant experience in technical support, customer service or IT• Programming and configuration of computer networks or computer systems• Customer service oriented• Structured and organized in its work• Proactivity and initiative demonstrated• Demonstrate excellent communication and interpersonal skills• Courtesy and positive attitude• Proven professionalism and sense of responsibility• Rigorous and detail-orientedRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Laval, Québec
      • Contract
      Contract Position 6 months renewable (or conversion to permanent)Senior Desktop Support Technician - “pure installation and onsite support“Onsite, Monday to Friday, 07h30 to 16h0040 hours/weekMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)AdvantagesMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills: Bilingual (French and English)ResponsibilitiesMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)QualificationsMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)SummaryMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Contract Position 6 months renewable (or conversion to permanent)Senior Desktop Support Technician - “pure installation and onsite support“Onsite, Monday to Friday, 07h30 to 16h0040 hours/weekMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)AdvantagesMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills: Bilingual (French and English)ResponsibilitiesMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)QualificationsMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)SummaryMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

    Thank you for subscribing to your personalised job alerts.

    It looks like you want to switch your language. This will reset your filters on your current job search.