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    4 jobs found for Technical support in Saint-Eustache, Québec

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      • Laval, Québec
      • Permanent
      • $19.00 per hour
      Have you just finished your computer science technique and want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 40 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their internal employees around the world. You will use a ticketing system to resolve issues with internal customers.For this position, you must have a diploma in computer science (DEC / AEC / DEP / certifications) or have a few years of experience in technical telephone support in a company.Position: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 19$/hrsAdvantagesAs an employee, you have the right:- to a permanent position with full group insurance after 3 months;- Discounts in stores- Possibility of enrolling in a pension plan and / or a share purchase plan;- 5 weeks training from the start- Dynamic work environment;ResponsibilitiesAs a level 1 technical support agent, you will have to:• Provide first level IT support to internal customers;• Record incidents and service requests in the ticketing system• Ensure constant maintenance of all service requests via the ticketing tool, monitor the progress of the resolution of requests, inform the people concerned of the progress of their request by effectively communicating the diagnosis and the solution to them , in addition, to update the information related tointerventions made in the system, if necessary;• Send second level requests to the team responsible for cases that require a higher technical leveladvanced;• Provide excellent customer service and follow up with users to ensure efficiencythe problem-solving process;• All other related tasks.QualificationsFor this position, you must:• Hold a diploma in computer science, applicable certifications or equivalent (DEC, AEC, DEP, Certifications).• Have already worked in an IT and / or IT call center (an August)• Be perfectly bilingual (English and French) because you will have to answer calls in both languages ​​(80% in English)• Have a good knowledge of the Microsoft environment and the following IT tools: SuiteMicrosoft Office, Azure, Exchange, SCCM, Cisco Unified CM administration, Active directory, Citrix, VMware (aasset);SummaryPosition: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 19$/hrsVery important to reiterate that for this position you must be:- Perfectly bilingual (English / French)- Hold a diploma in computer science (DEC / AEC / DEP / certifications)If you are interested in this position, please send us your CV to karell.fucile@randstad.ca and enter as the title ''technical support agent - laval ''Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Have you just finished your computer science technique and want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 40 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their internal employees around the world. You will use a ticketing system to resolve issues with internal customers.For this position, you must have a diploma in computer science (DEC / AEC / DEP / certifications) or have a few years of experience in technical telephone support in a company.Position: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 19$/hrsAdvantagesAs an employee, you have the right:- to a permanent position with full group insurance after 3 months;- Discounts in stores- Possibility of enrolling in a pension plan and / or a share purchase plan;- 5 weeks training from the start- Dynamic work environment;ResponsibilitiesAs a level 1 technical support agent, you will have to:• Provide first level IT support to internal customers;• Record incidents and service requests in the ticketing system• Ensure constant maintenance of all service requests via the ticketing tool, monitor the progress of the resolution of requests, inform the people concerned of the progress of their request by effectively communicating the diagnosis and the solution to them , in addition, to update the information related tointerventions made in the system, if necessary;• Send second level requests to the team responsible for cases that require a higher technical leveladvanced;• Provide excellent customer service and follow up with users to ensure efficiencythe problem-solving process;• All other related tasks.QualificationsFor this position, you must:• Hold a diploma in computer science, applicable certifications or equivalent (DEC, AEC, DEP, Certifications).• Have already worked in an IT and / or IT call center (an August)• Be perfectly bilingual (English and French) because you will have to answer calls in both languages ​​(80% in English)• Have a good knowledge of the Microsoft environment and the following IT tools: SuiteMicrosoft Office, Azure, Exchange, SCCM, Cisco Unified CM administration, Active directory, Citrix, VMware (aasset);SummaryPosition: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 19$/hrsVery important to reiterate that for this position you must be:- Perfectly bilingual (English / French)- Hold a diploma in computer science (DEC / AEC / DEP / certifications)If you are interested in this position, please send us your CV to karell.fucile@randstad.ca and enter as the title ''technical support agent - laval ''Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The End User Services Analyst provides technical support to Air Canada’s end user environments to ensure successful availability, continuity and security of IT services. Analysts will act as the end user advocate, communicate status and outcomes to stakeholders, drive process improvements and ensure adherence to ITIL/ITSM best practices.  ResponsibilitiesEnsure adherence to defined organizational processes for continued consistency of IT services deliveryManage IT services catalogue on a continued basis, by working closely with IT Service OwnersAct as first point of contact into IT organizationMeasure and report on key service-level metrics, including average response time, first-contact-resolution rate, mean time to repair, call avoidance, demand mix and end-user productivityPromote use of self service and review service catalogue to reduce service cost & enhance user experienceBring in operational efficiency into IT service management by reducing ticket volumes through root case analysis, periodic reviews and process improvementsCollaborate in conducting end user surveys and create action plans, as requiredManage IT vendors that support End User and Service Desk supportMonitor critical systems, and support resolution of critical/non-critical incidentsMaintain and support all end user devices including desktops, laptops, mobile devices, airport devices, field devices, etc.Work closely with relevant stakeholders to collect and use information for improved business and operational performanceProvide support for the business analysis and technology/business integration effortsSupport requirements gathering, systems analysis and business case development for IT initiativesSupport definition and maintenance of methods, techniques and calculations for identifying ways to improve business/technical processesQualifications Mandatory Covid-19 Vaccination Required as of October 31st 20213-5 years of IT technology or operations experience in a large company ITIL Practitioner or Intermediate Level certification, strong understanding of ITIL service management processesIT related education and University degree/technical certification or relevant work experienceStrong knowledge of PC hardware and related technologiesStrong Knowledge of iOS, Android, SOTI platform and related mobility technologiesHighly flexible and adaptable to a continually changing environmentCritical thinking & analytical skills - problem diagnosis, resolution options, successful plan executionSelf-motivated and results-orientedEffective communication skills, both oral and writtenAbility to travel as requiredCandidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.  Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The End User Services Analyst provides technical support to Air Canada’s end user environments to ensure successful availability, continuity and security of IT services. Analysts will act as the end user advocate, communicate status and outcomes to stakeholders, drive process improvements and ensure adherence to ITIL/ITSM best practices.  ResponsibilitiesEnsure adherence to defined organizational processes for continued consistency of IT services deliveryManage IT services catalogue on a continued basis, by working closely with IT Service OwnersAct as first point of contact into IT organizationMeasure and report on key service-level metrics, including average response time, first-contact-resolution rate, mean time to repair, call avoidance, demand mix and end-user productivityPromote use of self service and review service catalogue to reduce service cost & enhance user experienceBring in operational efficiency into IT service management by reducing ticket volumes through root case analysis, periodic reviews and process improvementsCollaborate in conducting end user surveys and create action plans, as requiredManage IT vendors that support End User and Service Desk supportMonitor critical systems, and support resolution of critical/non-critical incidentsMaintain and support all end user devices including desktops, laptops, mobile devices, airport devices, field devices, etc.Work closely with relevant stakeholders to collect and use information for improved business and operational performanceProvide support for the business analysis and technology/business integration effortsSupport requirements gathering, systems analysis and business case development for IT initiativesSupport definition and maintenance of methods, techniques and calculations for identifying ways to improve business/technical processesQualifications Mandatory Covid-19 Vaccination Required as of October 31st 20213-5 years of IT technology or operations experience in a large company ITIL Practitioner or Intermediate Level certification, strong understanding of ITIL service management processesIT related education and University degree/technical certification or relevant work experienceStrong knowledge of PC hardware and related technologiesStrong Knowledge of iOS, Android, SOTI platform and related mobility technologiesHighly flexible and adaptable to a continually changing environmentCritical thinking & analytical skills - problem diagnosis, resolution options, successful plan executionSelf-motivated and results-orientedEffective communication skills, both oral and writtenAbility to travel as requiredCandidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.  Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Baie-d'Urfé, Québec
      • Permanent
      We are currently looking for a customer service representative in Baie D'urfe for a distributor company. Come groove with us…we are in pursuit of creative, confident, charismatic go-getters! This person would be responsible for the day to day procedures within the customer service department. Be part of an ever-growing team.AdvantagesPosition: Customer Service RepresentativeLocation: Baie D’Urfe, QuebecSchedule: 8:30am-5:00pmSalary $40,000-$45,000Full medical and dental benefits, we offer a wide range of competitive group benefits such Health & Dental, Vision, Life, Critical Illness, Short and Long-Term Disability as well as a generous wellness incentive and an Employee Assistance Program.We value work life balance and offer a causal and fun environment Lively social calendar…there’s always something for everyone!!Our onsite subsidized cafeteria caters to the foodie in each of us. Plenty of healthy (and not so healthy choices)Generous employee discount on all of our cool gearConvenient location with access to free parkingOn-going learning opportunitiesNot to mention the opportunity to work in a highly talented, winning team!ResponsibilitiesAnswer incoming calls from clients and enter the orders into the ERP system;Search for part numbers and follow-up on the status of orders;Prepare credit notes and issue return authorizations; Invoices, method of shipment, terms;Serve as a backup to other service-related tasks :Directing end-users to the closest ASC in their vicinity;Provide RMA’s to ASC’s and end-users for repair returns;Assisting customers at the service counter (occasional lifting of up to 20kl required) ;Provide customers with tracking delivery information for units/repairs as requested ;Prepare and provide estimates to customers for out of warranty repairs;Provide repair information to the customers as required for warranty / out of warranty repairs;Review reports and ensure open work orders are closed at month end.Complete regular clerical duties on an on-going basis;Provide assistance to Purchaser’s as required;Provide exceptional customer service;Other duties assigned as required; Qualifications1 – 3 years of related experience in order entry, preferably in a distribution or warehouse setting, with a background in electronics/technical support considered an asset;Able to read schematics and block diagrams an asset;Proficiency with Microsoft Office Applications, knowledge of JD Edwards an asset, but can be taught;Excellent communications skills (written/verbal) and interpersonal skills;Demonstrated organizational ability and follow-through;Demonstrated ability to work in a fast paced, dynamic environment and can prioritize work;Demonstrated ability to work harmoniously in a team as well as autonomously;Strong attention to detail;Fluently bilingual (English/French) If interested in this opportunity or know someone who would be a good fit. Please send your CV to brandon.freger@randstad.ca or sean.lynch@randstad.ca or give us a call at 514-695-3315SummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca or sean.lynch@randstad.caAdd us on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/For a complete list of all available jobs by division, visit www.randstad.cagood to know youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are currently looking for a customer service representative in Baie D'urfe for a distributor company. Come groove with us…we are in pursuit of creative, confident, charismatic go-getters! This person would be responsible for the day to day procedures within the customer service department. Be part of an ever-growing team.AdvantagesPosition: Customer Service RepresentativeLocation: Baie D’Urfe, QuebecSchedule: 8:30am-5:00pmSalary $40,000-$45,000Full medical and dental benefits, we offer a wide range of competitive group benefits such Health & Dental, Vision, Life, Critical Illness, Short and Long-Term Disability as well as a generous wellness incentive and an Employee Assistance Program.We value work life balance and offer a causal and fun environment Lively social calendar…there’s always something for everyone!!Our onsite subsidized cafeteria caters to the foodie in each of us. Plenty of healthy (and not so healthy choices)Generous employee discount on all of our cool gearConvenient location with access to free parkingOn-going learning opportunitiesNot to mention the opportunity to work in a highly talented, winning team!ResponsibilitiesAnswer incoming calls from clients and enter the orders into the ERP system;Search for part numbers and follow-up on the status of orders;Prepare credit notes and issue return authorizations; Invoices, method of shipment, terms;Serve as a backup to other service-related tasks :Directing end-users to the closest ASC in their vicinity;Provide RMA’s to ASC’s and end-users for repair returns;Assisting customers at the service counter (occasional lifting of up to 20kl required) ;Provide customers with tracking delivery information for units/repairs as requested ;Prepare and provide estimates to customers for out of warranty repairs;Provide repair information to the customers as required for warranty / out of warranty repairs;Review reports and ensure open work orders are closed at month end.Complete regular clerical duties on an on-going basis;Provide assistance to Purchaser’s as required;Provide exceptional customer service;Other duties assigned as required; Qualifications1 – 3 years of related experience in order entry, preferably in a distribution or warehouse setting, with a background in electronics/technical support considered an asset;Able to read schematics and block diagrams an asset;Proficiency with Microsoft Office Applications, knowledge of JD Edwards an asset, but can be taught;Excellent communications skills (written/verbal) and interpersonal skills;Demonstrated organizational ability and follow-through;Demonstrated ability to work in a fast paced, dynamic environment and can prioritize work;Demonstrated ability to work harmoniously in a team as well as autonomously;Strong attention to detail;Fluently bilingual (English/French) If interested in this opportunity or know someone who would be a good fit. Please send your CV to brandon.freger@randstad.ca or sean.lynch@randstad.ca or give us a call at 514-695-3315SummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca or sean.lynch@randstad.caAdd us on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/For a complete list of all available jobs by division, visit www.randstad.cagood to know youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Baie-d'Urfé, Québec
      • Permanent
      • $40,000 - $50,000 per year
      We are currently looking for a customer service representative in Baie D'urfe for a distributor company. Come groove with us…we are in pursuit of creative, confident, charismatic go-getters! This person would be responsible for the day to day procedures within the customer service department. Be part of an ever-growing team.AdvantagesPosition: Customer Service RepresentativeLocation: Baie D’Urfe, QuebecSchedule: 8:30am-5:00pmSalary $40,000-$45,000Full medical and dental benefits, we offer a wide range of competitive group benefits such Health & Dental, Vision, Life, Critical Illness, Short and Long-Term Disability as well as a generous wellness incentive and an Employee Assistance Program.We value work life balance and offer a causal and fun environment Lively social calendar…there’s always something for everyone!!Our onsite subsidized cafeteria caters to the foodie in each of us. Plenty of healthy (and not so healthy choices)Generous employee discount on all of our cool gearConvenient location with access to free parkingOn-going learning opportunitiesNot to mention the opportunity to work in a highly talented, winning team!ResponsibilitiesAnswer incoming calls from clients and enter the orders into the ERP system;Search for part numbers and follow-up on the status of orders;Prepare credit notes and issue return authorizations; Invoices, method of shipment, terms;Serve as a backup to other service-related tasks :Directing end-users to the closest ASC in their vicinity;Provide RMA’s to ASC’s and end-users for repair returns;Assisting customers at the service counter (occasional lifting of up to 20kl required) ;Provide customers with tracking delivery information for units/repairs as requested ;Prepare and provide estimates to customers for out of warranty repairs;Provide repair information to the customers as required for warranty / out of warranty repairs;Review reports and ensure open work orders are closed at month end.Complete regular clerical duties on an on-going basis;Provide assistance to Purchaser’s as required;Provide exceptional customer service;Other duties assigned as required; Qualifications1 – 3 years of related experience in order entry, preferably in a distribution or warehouse setting, with a background in electronics/technical support considered an asset;Able to read schematics and block diagrams an asset;Proficiency with Microsoft Office Applications, knowledge of JD Edwards an asset, but can be taught;Excellent communications skills (written/verbal) and interpersonal skills;Demonstrated organizational ability and follow-through;Demonstrated ability to work in a fast paced, dynamic environment and can prioritize work;Demonstrated ability to work harmoniously in a team as well as autonomously;Strong attention to detail;Fluently bilingual (English/French) If interested in this opportunity or know someone who would be a good fit. Please send your CV to brandon.freger@randstad.ca or sean.lynch@randstad.ca or give us a call at 514-695-3315SummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca or sean.lynch@randstad.caAdd us on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/For a complete list of all available jobs by division, visit www.randstad.cagood to know youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are currently looking for a customer service representative in Baie D'urfe for a distributor company. Come groove with us…we are in pursuit of creative, confident, charismatic go-getters! This person would be responsible for the day to day procedures within the customer service department. Be part of an ever-growing team.AdvantagesPosition: Customer Service RepresentativeLocation: Baie D’Urfe, QuebecSchedule: 8:30am-5:00pmSalary $40,000-$45,000Full medical and dental benefits, we offer a wide range of competitive group benefits such Health & Dental, Vision, Life, Critical Illness, Short and Long-Term Disability as well as a generous wellness incentive and an Employee Assistance Program.We value work life balance and offer a causal and fun environment Lively social calendar…there’s always something for everyone!!Our onsite subsidized cafeteria caters to the foodie in each of us. Plenty of healthy (and not so healthy choices)Generous employee discount on all of our cool gearConvenient location with access to free parkingOn-going learning opportunitiesNot to mention the opportunity to work in a highly talented, winning team!ResponsibilitiesAnswer incoming calls from clients and enter the orders into the ERP system;Search for part numbers and follow-up on the status of orders;Prepare credit notes and issue return authorizations; Invoices, method of shipment, terms;Serve as a backup to other service-related tasks :Directing end-users to the closest ASC in their vicinity;Provide RMA’s to ASC’s and end-users for repair returns;Assisting customers at the service counter (occasional lifting of up to 20kl required) ;Provide customers with tracking delivery information for units/repairs as requested ;Prepare and provide estimates to customers for out of warranty repairs;Provide repair information to the customers as required for warranty / out of warranty repairs;Review reports and ensure open work orders are closed at month end.Complete regular clerical duties on an on-going basis;Provide assistance to Purchaser’s as required;Provide exceptional customer service;Other duties assigned as required; Qualifications1 – 3 years of related experience in order entry, preferably in a distribution or warehouse setting, with a background in electronics/technical support considered an asset;Able to read schematics and block diagrams an asset;Proficiency with Microsoft Office Applications, knowledge of JD Edwards an asset, but can be taught;Excellent communications skills (written/verbal) and interpersonal skills;Demonstrated organizational ability and follow-through;Demonstrated ability to work in a fast paced, dynamic environment and can prioritize work;Demonstrated ability to work harmoniously in a team as well as autonomously;Strong attention to detail;Fluently bilingual (English/French) If interested in this opportunity or know someone who would be a good fit. Please send your CV to brandon.freger@randstad.ca or sean.lynch@randstad.ca or give us a call at 514-695-3315SummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca or sean.lynch@randstad.caAdd us on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/For a complete list of all available jobs by division, visit www.randstad.cagood to know youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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